Byron in Hammersmith and Fulham

Late night meal here at Westfield. Liked it!

Food was amazing, service was amazing wasn’t waiting long for my food at all and everything was good, sadly when I went into the toilets there was blood all in the sink, and it seems it’s been there for a while.

Good quality burgers, fresh food, but the service, acknowledgement upon arrival, attending to your order, terrible. Reason that I can see, new staff, not very well trained, obviously down to the pay, can't get the staff. Manager Chuck done a good job of making us happy in the end, and need more of him in this establishment.

They charge you for the service even if you order by yourself on the app.. they say it’s optional in the receipt to cover up, but while you’re ordering the option is not very visible. It took so long for them to tell me that they were out of vegan ice cream and another hour for a refund. I love the burgers, but service is bad. I kinda get it, on weekends everyone is stressed, but still.

Banging selection for gluten free and vegan. We don’t have a Bryon branch near us, but I would drive back to London just for their burgers. One of the staff got our order and noticed I ordered the vegan chicken burger, immediately came over to inform me it actually had gluten in it and offered to swap it to the regular vegan patty. Saved my stomach (and my husband) from a bad day 👌🏻 If you want a decent vegan and/or gluten free burger, Byron’s is 100% worth a look

I stopped by here as a temporary replacement for my usual spot. Unfortunately, the experience fell short. While the service was friendly, there was a clear lack of communication regarding the take-out orders. We weren't informed that fries were included, leading to a surplus we couldn't finish. Additionally, the burgers themselves were underwhelming, and the service charge for take-out seemed excessive.

Amazing food & excellent customer service! 10/10 🙌👌🤝

Great food, great service, great price.

Food excellent, staff excellent.... shopping centre nearly closed.

Excellent hamburger for meat and cooking A kind and helpful boy helped and supported us by explaining how to place the order with the app. The sober, practical and clean environment I'll be back Thanks 🙏

Food was great, Ajinas was very friendly and helpful with getting it ordered.

The best burger ive ever had. The cheese was cheesy! So good

Great burgers and great service. Sinan was an absolute star! Thank you so much :)

Great customer service, especially from Ajinas. Will definitely be coming back I had a nice experience.

The food was very tasty loved it and the promotion 2 for the price of one made it very affordable. Recommended.

Good food and great service from Ajinas

Amazing service and great burger. Thanks!

Ajinas provided great service , very patient while I was learning to place my order .

Absolutely amazing service from Sinan , very professional and made us feel very welcome, would definately go back 10/10

Really great service at this branch. And burgers are the good quality one expects

Everyone amazing here thank you

Sinan was amazing kind helpful he made my sons birthday special thank you to all the mangers too 😊

Byron is dead. What used to be the best burger in town is now worse than Mac Donald’s. Also, restrooms are filthy.

The waiters were nice but the food was absolutely disgusting. The food was very oily and fried with very old oil. The coating of the chicken was bitter and oil was dripping off of it. Everyone's stomach was upset after. Do not recommend at all

Honestly had such an amazing time. The staff were incredible and had such knowledge about gluten allergies. They made every accommodation with regards to the meal and always checked in. I will definitely be back!

The two staff members are a credit to the company. They smile a lot which is something not all people working in hospitality do often enough. Sinan and Ajinas were the staff members. Give them a bonus.

The food took ages and was sitting in the window for quite a while so it was lukewarm when it arrived. The servers don’t have to take orders because it’s a qr code menu and they were just standing around doing nothing. It wasn’t height of service either, there were only like 5 more tables. The (I’m assuming) manager realised that one of our milkshakes was suuuper late so he comped it for us. It’s sad that he knows about the issue but it’s not being addressed. The cheese bites were not stringy like hot cheese is supposed to be because they were sitting out too long and the chicken was also dry. I liked the milkshake glasses bcs they were metal and would stay cold longer but the condensation was a lot and there was just a palm sized puddle on the table. But the milkshakes were good. That’s it, that’s the review. Pretty disappointed.

Amazing food and I don't think the staff could be any better

Excellent and courteous service.

We came here on the Saturday of the bank holiday weekend after scouting the food places. First impression was good with a friendly greet and easy ordering via a QR code. However after we ordered we had a long wait for food which I can understand to an extent on a bank holiday weekend in a busy shopping centre but this was long (approx 45 mins for two burgers and fries). When the food arrived it was good however. The worst part was that the drinks we ordered first did not arrive until we basically finished the meal (approx just over an hour sat down at this point) and after asking twice and being lied to about getting the drinks. This place could be really good but the service needs tightening up. A few of the servers would rather spend time joking with each other hidden round the corner by the toilets than doing a good job.

Went last Sunday and it was just shocking, clearly unprepared and the staff seemed to be more interested in cleaning tables than actually serving the customers, food took ages to come and then only half did and we were nearly finished it by the time our drinks came. We won't be back.

Awful and difficult service. The staff were polite, but totally unprepared for what they were doing. I was given a table with no menu, then waited 5 minutes to find a waiter to ask a menu from. I chose the food I wanted from the menu and called over a waiter only to be told I have to use the QR code on the table to order. I used the QR code to order, and surprisingly I cannot pay cash and have to pay for my food immediately by manually entering my account details, not even by touchless. The food takes quite long to come, and the staff forgot about the food on the table next to me because they waited even longer. Halfway through eating I wanted a coke. I couldn't get my phone out because my hands were greasy from eating and couldn't put in my bank details in such a situation. Had to negotiate with waiter to be able to pay for my coke after my meal is over. It was also incredibly hot in there with no air conditioning. Food was fine, but nothing special. Service was painful and more difficult than it needed to be.

Terrible! Changes to the menu means burger patties are now tiny and flat, no tomatoes, no lettuce and no pickles in your burger either!!! Never coming back.

Great Service! Quite good burgers and fries, they even have gluten free buns! Also very clean bathroom

Friendly staff. Very quick service.

Bit of a theme developing here - The online ordering is a shambles. The couple at our table before us left without placing an order due to the issues. We persevered with no success & were told we needed to go to the till to order, why our server couldn’t take our order using a pen and paper is beyond me. The food was ok at best for the price, £49 for 2 burgers, chips, coleslaw & soft drinks. The icing on the cake was the 10% service added. What service, I had to place the order myself! If I wanted to place an order at a counter, I’d have gone to MacDonalds & paid significantly less.

The online ordering is a shambles. The couple at our table before us left without placing an order due to the issues. We persevered with no success & were told we needed to go to the till to order, why our server couldn’t take our order using a pen and paper is beyond me. The food was ok at best for the price, £49 for 2 burgers, chips, coleslaw & soft drinks. The icing on the cake was the 10% service added. What service, I had to place the order myself! If I wanted to place an order at a counter, I’d have gone to MacDonalds.

Byron Burger at Westfield was just an okay experience. Lady when we arrived was pleasant. Explained we have to order from the table by scanning the QR code. The man serving us was less friendly. No service with a smile from him. The restaurant wasn't even busy so can't really use the "they were rushed off their feet" excuse. The menu is okay apart from the sauces. They mark the sauces vegan but then when you go to the checkout screen it doesn't have a VG beside it. I had a sauce which I'm convinced wasn't vegan. The burger is okay. It was the beyond burger but the chips were bad. Not really hot or crispy. I know there is a cost of living crises and inflation but I found the quality of the food didn't justify the cost. Overall, I felt it was an average experience.

Food arrived piping hot. Very quick. Tasty. Nice crispy bacon. Lovely manager + staff. Would recommend! :)

Online ordering is so hit and miss. Ages to connect to server. Why can’t we just order via the waiting staff. Food was tasteless. We had the cheese burger which consisted of a bun, charred burger and 3 slices of gherkin. Underwhelming is the word. What’s happened to Byron??? Used to be so good. Won’t bother anymore. 🥲

paid £5 for 2 tiny vegan chicken tenders, meal was okay but could not taste the difference between this and mcdonalds plant burger. insanely overpriced for what it is.

It’s been a while since I visited a Byron, and this one did not disappoint. Except for a glitch with their software which meant that you could not order using the QR code on your table, the service was good too.

How far Byron has fallen. Cheap.

The most mid-burger you can eat for 12 pounds. Nothing special. But the staff were very kind.

Firstly, I would like to apologise to the members of staff working on Saturday 13th July Clearly, me turning up to their place of work interrupted their time to relax and chat with each other. We arrived around 3 for a burger meal. We were pointed towards a Table and told to scan the QR code to order and pay Heavens forbid they write it down and get it for you... Their app was down... Once they had told us how to log on, and then agreed to take an order, the waiter took our order and payment. The waitress then all but threw the food and drinks accross the table. Presumably her phone had beeped and she needed to get onto her socials.. I wonder if these people who turn up and put on a Byron badge realise they are representing the brand If they do, I wonder if the management have ever carried out any mystery shopper visits Its certainly no mystery that the staff see the customer as an inconvenience to their day. If you want self service, go to McDonalds. They are cheaper and you know what you are getting!!

Easy to order food by phone. The hamburgers were good, but the french fries were a positive surprise.

Sorry I don't know the gentleman name but the Nepalese guy was such a gentlemen I ordered the wrong burger and it had bacon init and he said no problem I will get a new one without bacon

All good here. Top notch burger, great fries and probably the best Shake I’ve ever tasted. Nice staff and affordable prices for great fastfood when you need to rest your bones in this incredible shopping mall that goes on and on👍

One of the best burgers in town!

It's taking 30 minutes to make a single burger.

I have visit this place for the first time ever or tasted anything from them. What prompt me was my birthday gift offer from them and they did not disappoint. I had no reservations and the queue wasn’t bad. The member of staff has found a table for me and was attentive throughout my entire stay. He explained to me how to order, how to use voucher and recommended what is the tastiest and biggest deal in the restaurant. The food came freshly made in front of my eyes, as they have open kitchen, piping hot and absolutely delicious. Not to mention the amount of delicious condiments to make your dish go another level. I would like to say thank you to Anoop for outstanding service and care.

The menu has unfortunately suffered from shrinkflation, otherwise good

You are forced to order via a QR code on the table, which makes the whole experience feel downmarket. Service charge is added automatically to the bill, despite there being no service. When you click on this, you are presented with a message that can only be aimed at guilting you into paying the service charge (see photo below). An all-round unpleasant customer experience. Food was ok - be aware that the lunch burgers really are small. The chips needed seasoning. The chocolate milkshake was great.

Amazing burgers as always, love that Strawberry milshake’s back ❤️ Highly Recommended !!!

I love the food, especially the mac and cheese, BUT I miss the old menu, mainly halloumi items! The service here is good though, special shoutout to Anoob :)

Happy with eveeything-, super helpful manager Miri

Great experience, food was lovely, Anoop was very welcoming and made sure everything was perfect.

We ordered food to take away, so cannot comment on the atmosphere. The food was delicious and the staff helpful and polite.

I went as part of a party of 5. It was a Wednesday and not busy. Waiter couldn’t get away fast enough. I asked for a paper menu as I had difficulty ordering on the app. I then had to go to the till to order. He got our order wrong and charged us for an extra meal. My son who’s a vegetarian had a real problem getting ordinary cheese in his burger as opposed to vegan cheese. Then we were overcharged for an extra meal and service was not optional. Overall not good, paid for almost non existent service. Sadly we won’t be returning.

A year ago I came here and they use to give nice big burgers and ask you how you wanted them and give you nice onion Rings etc, however when I came here today, they do not ask you how you want your burger done, and the burgers are half the size, not worth the money and same price, if they had thier old menu and old items I would come here again but with thier new menu I would not come again

Tasty burgers with good selection. Excellent customer service by Charlie last night, thank you so much!

My favourite restaurant in Westfield White City!! Been going for years now and honestly the best service i’ve ever received!! Staff are all so friendly and welcoming, and the food is proper! Great credit to Chuks and Charlie who always show me and my family a warm welcome and service!!!

The one and only waitress was lovely but ordering is now all done online. The food is average at best, we had the vegan burger and chicken tenders and those were okay but the vegan oreo milkshake tasted like old biscuit. Like I said the waitress was great and swapped my milkshake. To top it all they put a service charge included in each order with the message to please leave it on because the staff need it in this current "climate", if they say the staff need more money shouldn't they just pay them more?

I couldn't give service 1 star, because no one was rude or anything, but it doesn't really exist. There are a few staff wandering around telling you to use the QR code, that's it. We ordered that way, there wasn't an obvious option to split the bill, so I just paid it and we'd sort it out later... food was a bit slow to come and wasn't a hot as it might be, otherwise tasty. Then as our table was cleared we were asked about deserts. We said we'd have a think. No one returned. When we eventually flagged someone down to order desert, they just pointed at the QR code again and wandered off. This would mean another transaction and all the bother of going through it, when we just wanted to tell the guy what we wanted, which for us, the customers, is much easier. We decided against desert and left. Desert is usually the most profitable item on a menu, food-wise, from a business perspective, this seems like a big opportunity missed, particularly as you have staff who could take an order. We thought about how much more we would have spent, and how many more people wouldn't have bothered with desert across every Byron restaurant, day after day, month after month, year after year... a huge amount of lost sales accumulating almost like a mountain of ghost-cash. My advice to the whoever made the decision to go 100% QR code across the business would be this: Go find a mirror, maybe in the corporate HQ toilets, check no one else is in there, then stare into the mirror, looking deeply into your own eyes, and begin to chant "why am I a moron?" over and over. This will bring about a feeling of humility which may cause you to reverse the decision. If you don't, you won't be working for Byron in a few years, there's no point in a restaurant like that.

nice burger filling milkshakes

Byron's was our firm favourite at Westfield for at least 6 years. However with a recent menu change the brand is now dead to us. Some genius within the organization has stopped chefs cooking burgers to order. Everything is now incinerated rather than your choice of medium rare, medium or well done. The outside of the burgers is so charred it is now difficult to cut with a knife and what's left inside is horribly overcooked. Our severs shared our dismay as did the manager who had to get our inedible lunch recooked. The product was only slightly less worse. Next they have abandoned using real cheese; cheddar to be exact. Now all you have is American plastic processed cheese sludge or Byron cheese which is only slightly more palatable than sump oil. That's the burgers now, utterly ruined. Then the final straw is ordering via an app. I like the staff at Byrons, they remember us because I always treat them well, talk to them politely and leave an enhanced tip. They work hard and deserve it. If I wanted to order food on an app that's McDonald's for you. If Byron's is looking to increase profits then charge more and do the experience right. A race to the bottom ruining the only thing you did exceptionally is the way to go bankrupt very quickly.

I ordered a burger. I have noticed that when other customers order food, they get it within 10 minutes. I waited about 40-45 minutes for a beef burger. When it was served to me, it was small, and the meat was cold and hard. For £15 this is not normal. Prices are high, and quality is low. Not to mention the quality of the food. Cold and hard meat.

Byron's was our firm favourite at Westfield for at least 6 years. However, with a recent menu change, the brand is now dead to us. Some genius within the organization has stopped chefs cooking burgers to order. Everything is now incinerated rather than your choice of medium rare, medium or well done. The outside of the burgers is so charred it is now difficult to cut with a knife and what's left inside is horribly overcooked. Our severs shared our dismay, as did the manager, who had to get our inedible lunch recooked. The product was only slightly less worse. Next, they have abandoned using real cheese; cheddar to be exact. Now all you have is American plastic processed cheese sludge or Byron cheese, which is only slightly more palatable than sump oil. That's the burgers now, utterly ruined. Then the final straw is ordering via an app. I like the staff at Byrons, they remember us because I always treat them well, talk to them politely and leave an enhanced tip. They work hard and deserve it. If I wanted to order food on an app, that's McDonald's for you. If Byron's is looking to increase profits, then charge more and do the experience right. A race to the bottom, ruining the only thing you did exceptionally, is the way to go bankrupt very quickly

Plenty of hype that it doesn't live up to. The burgers were greasy and under-seasoned and the onion rings were extremely oily.

New menu classic burger has shrunk, no lettuce and no tomato. Replaced by bad plastic like cheese and pickles. Patty quality has changed, also our burgués were very dry. Prices have increased. We won’t be back!

Great service and great food my self and my 4 year old son enjoyed our selves.thank tou BYRON for a memorable experience.

great burger and chips, quiet atmosphere.

Great restaurant where we enjoyed some very good Burgers 🥰

Nice and kind staff.Decent vegan burgers

Great food and service. Only negative is the really lumpy seats

I love these burgers and the shakes are the best. Super recommended 😋😋😋😋

Roped off most of the store to force customers all together - be better Byron and be more customer focused. Will not return.

I had the Classic Burger, French fries, the Soda Float(Cherry) and Mac 'n cheese. I only had to wait 5 minutes to receive my meal. Clean dining area. Polite servers. Delicious food. Now my favourite burger restaurant.

Food was good, one of the best milkshakes compared to other restaurants, service by the waiter was great considering he was the only one!, but the whole experience was ruined by screeching escalators nearby. What made this worse is that the restaurant are only allowing customers to sit in the outside seats - which by the way are much less comfortable! Whatever their reasoning is for not allowing customers to sit inside - whilst Westfield are working on the escalators and the awful screeching noise continues, the restaurant should show consideration and seat customers inside! I did speak with the onsite manager but was not convinced he would do anything about this and have emailed the restaurant but no reply has been received.

Me and my friends who are teenagers were scammed by the waiters they added 5 extra items to are bill. Once some of our friends paid and left for the bathroom they were accusing me and my two friends of not paying and almost forcing them to pay £20 extra This is ridiculous they tried to scam 13 year olds

We stopped for a bite to eat before seeing a show. Absolutely amazing, Byrons Burgers are a must visit, and it was the best burger I've had. Within the burger, it had their own secret recipe sauce, and that was amazing. Service was great, staff were very helpful and accommodating. When we asked for the bill, I asked whether they sold their secret sauce so I could purchase. He advised they didn't but he did give me 2 pots to take home.

Great burger and fries. Really friendly service

Overpriced for a small burger and small fries. Not worth it.

Had a chicken burger and it gave me food poisoning, can only be traced back to this as i did not eat anything else that day. Ruined the last day of our holiday!

Excellent food and great service. Byron is a must to try if you’re in the Westfield Shepherd’s Bush shopping mall.

I come here regularly with my partner, our favourite order is the C-Rex, best chicken burger around!. we are often served by Michael who is friendly, polite and a great server.

Visited Byron in January, yep great burgers! However on the website stated Bottomless fries available for the whole of January but was told after we ordered the offer had run out. Emailed customer service a number of times and no response!

Excellent service and wonderful burger

First time for me and two friends today. Food, staff and service were excellent. Burger’s were lush. Sides of sweet potato chips and Mac n Cheese were generous and tasty. They also serve alcohol which was a bonus as we were celebrating. The food is good value for money. Will definitely return.

As always great burgers and milkshakes, visited for lunch while in London shopping. Service was fast, food great, staff very helpful and restaurant super clean.

Good burgers, good fries and the spicy hot wings in buffalo sauce were decent. Speedy service as well.

Food and service is ok, but I didn't expect that price for an Hamburger with fries, become too expensive

Loved this place, the staff were attentive, service was fast and the quality of food was amazing.

Lovely spot and great burger 🍔 ☺️👌🏾

I had a dreadful experience at Byron Burger; waited over 30 minutes, and the fries were utterly disgusting. Definitely won't be returning.

Friendly service, very quick food, and tasty burgers and sides all round! With the added bonus on 50% off burgers on Thursdays during January, you can't go wrong! Conveniently placed near to the cinema so the perfect place for a pre-movie dinner or shake.

If you love burgers you will love Byron (Proper Hamburgers), their range of dishes are awesome, freshly made, good portions and reasonably priced. The only reason I’m dropping this review is because I haven’t been here for a while and I was very impressed. Probably my favourite burger and chips. We had the classic Cheeseburgers, skinned fries, Mac and cheese and the buffalo wings all accompanied with a salted caramel shake. Which were all 10/10. I must admit it was pretty packed so we were literally sitting right next to people. However the Friendly staff, efficient service made up for the overall experience.

The service at lunch was very good. The only reason I don't 5 star the food is because the hamburger is quite small.

The only downfall was that it was oddly quiet compared to other places in that area. Food was amazing, got to the point where I genuinely couldn't eat anymore! Service was amazing. Would definitely go again

Terrible customer service, would not recommend. Despite both the official Byron website and Westfield stating the store is open till 10pm, we’ve been told the store is closing when we arrived at 8:30pm. No apologies or explanations was offered, and the staff made no effort/ was rude.