Roast + Conch in Leeds

My friend Daisy and I came here for a quick hot chocolate. Unfortunately she spilled her drink everywhere as she sat down. The staff were very helpful and accommodating, they couldn't do enough for her, bless her. Even sent her off to wash her hands while they did the rest of the cleaning up. They then made her another one on the house. I didn't spill mine, so I got to enjoy it fuss free. I had opted for the hazelnut one. I just got a regular because I thought a large might be too much, and I was right because it is quite sweet and rich. Okay for a one off treat but sadly I won't be making regular trips here. But for a quick cosy drink it makes for a fantastic location.

Top notch drinks and cakes very hard to fault we had two large hot chocolate’s and a slice of cake few £12 very well priced,

Walked into the shop, there was a lady on the door. I expected a greeting, didnt get one, i said “hello!” to her- no response, picked up what i was after and went to the till that was currently unmanned. A guy was fast to come and help me, i’ll give him that i said “afternoon” - no response, no words at all, no “cash or card?”… nothing… until i said “thank you, bye” and i got a see you later or something. Just a generally uninviting place, lack of manners from the staff. As someone who also works retail i wouldnt dream of being so anti social. The chocolate is lovely anyway. Charbonel et walker is just a short walk away- the chocolate is superior and the staff greet you as you come in, they take the time to talk to you and ask if you need any help. They seem passionate about their work and make an effort with their customer service.

DONT BOTHER GOING AS THEY ONLY TAKE PHYSICAL CARD - NO CONTACTLESS . Got what I needed but can’t pay as machine does not work

Drinks not available again. Second time at hotel chocolate the springs leeds. been refused drinks again. You don’t choose a premium drink to be told the machine isn’t working again. Won’t be visiting again

Cafe was approx half full, every free table needing clearing. The serving area was a mess, the cafe was untidy. 2 staff members, serving, who were clearly busy. Someone was returning a drink as it wasn’t warm enough. Staff member said, “Well it feels warm.” More staff needed. I walked out. The shop attached to the cafe, which is relatively small in Leeds, had 4 members of staff working. Hotel Chocolat needs to improve a customer café experience.

We were there for two reasons, 1. to have their awesome hot chocolate (85% dark) with cocoa topping and 2. to start some Christmas shopping. The hot choc was lovely but I did have to queue for quite a long time to get it! Staff member Isaac was working his socks off behind the cafe counter, but his two colleagues were taking things pretty easy, and there were quite a few of us waiting. The shopping experience was absolutely fine, there was lots to choose from and we were served promptly.

Hadn't been to a Hotel Chocolat before - until the other day that is. I'll definitely be visiting again next time in Leeds - or anywhere there's a Hotel Chocolat. Me and my friend ordered a hot chocolate with chocolate whip on top. It was delicious! Waiting time was a little unbearable, but it was fairly busy. Also, the table had some wear and tear and was a little bit dated, but that's to be expected in a city. It wasn't dirty or anything because a member of staff came along and gave it a good clean but the marks remained. It's just - as I said - wear and tear. They ought to replace it at some point, though. Didn't really bother me too much, though. My experience was enjoyable and I look forward to coming back here during my 30th birthday.

Took my 2 Grandaughters for what I thought would be a special hot chocolate, very disapointed, no squerty cream, very plain boring and not cheap. Just made them a proper one at home.

This stuff was honestly vile but you can't expect much from this place. It never ceases to make me feel ill and make me want my money back.

Visited 23/09/23- staff very slow and talking to each other instead of concentrating on task. Was waiting for over 15 minutes. Think staff need better training

Massive afro carrobean hair baked into the chocolate brownie. Found on initial use of spoon. (They'd ran out of forks) . Explained that it's a regular thing in the past couple of weeks by a staff member. No refund offered, but I had to ask to exchange with another item.

Great staff and drinks friendly environment birthday treat for my granddaughter and lovely little shop

Hot chocolates always seem to take a back seat in café so it was great to find a decent choice of them here. Wasn’t too sure about the squishy chocolate cream but we are converts now!

First time using this cafe hotel chocolate! The drink was lovely hot chocolate but unfortunately waiting 35 mins for a drink was far too long i know it was a Saturday and lots of people shopping the staff where helpful and apologetic not staff’s fault more staff needed!

Popped in for a hot chocolate and an ice lolly, staff were really friendly and helpful, and suggested we buy via the app to get some money off.

We were passing after a days shopping and thought it would be rude not to nip in for a Hot Chocolate (we have a velvetiser at home) The cafe was busy but to wait 25 minutes to get a drink is ridiculous - there were 2 staff serving and they kept getting interrupted by other staff!! The Hot Chocolate was delicious but they really need to re look at the staffing issue here as people were actually walking out

Lovely cafe with an amazing ice cream milkshake mmmm. It gets quite busy so be prepared to wait but you won’t be disappointed

Called in for a coffee and a hot chocolate which where very nice. This place was very quite, which I found very strange to say it was on the Main Street.

Not much into shopping, its a bit of a necessary evil but walking around Leeds City Centre I couldn't resist dropping into Hotel Chocolat and what a very pleasant experience. The shop is cool ,its cozy ,inviting and the staff are so welcoming, we were greeted warmly and we got some real quality chocolates plus some liquors, all in all a super visit.This Hotel Chocolat is easy to locate along Boar Lane by Trinity Shopping Centre. Opening hours are;Monday to Saturday, Open from 9.30am. Sunday, Open from 11am. Well worth checking out if you're in the area.

Velvetiser Owners Club - probably the best adult decision yet!"Fancy a hot chocolate?" my brother-in-law asked. Being sceptical, I said "Erm, go on then".Milk, sachet velvetised. I have never looked back.Straight to the Leeds store to buy the Velvetiser in charcoal (comes with 2 cups) and 10 sachets. Get 15% off with the app.Friendly staff at Leeds. Watch the documentary for an inside view of how Hotel Chocolat conduct themselves. They are ethical and inventive, but you pay for quality.

Very helpful and pleasant staff-easy to talk to about what we needed. Could not get what we wanted anywhere else for such good quality product in Leeds, fair price for quality chocolate brazils.

So on day one of re-opening after the second lockdown I went to get chocolates for Christmas presents. While I'm deciding on my choice my Husband was talking to staff. He asked jokingly "so where's the tasters? When we watch the documentary about the business they are always handing out freebies for customers to try as they said it was "part of the experience".The answer was "oh! that's just for publicity"How sad. So we didn't get the "experience"

Grotty and dull inside .. not a pleasant experience unfortunately.. wouldn’t go again. Not welcoming.

Had an iced chocolate drink with a brownie, my husband had latte with raspberry and almond cake. Everything was very tasty, cost £12.80 didnt think the price was too bad as coffee shops are expensive nowadays. Nice as a treat!!

Mi esposa y yo vinimos aquí mientras estábamos en Leeds y me alegro de haberlo hecho, el café fue muy agradable y así somos los pasteles, tuvimos pastel de brownie y frambuesa y almendras, personal agradable y debido a la situación actual, estaba tranquilo, así que no hay problema. conseguir una mesa, sin duda volveremos cuando estemos aquí.

La salida nos quedaba muy cerca de mi universidad, así que solía meterme un chocolate caliente y alguna revisión para un cambio en lugar de estudiar en la biblioteca universitaria habitual. El personal siempre fue amable y nunca desaprobó mis horas de revisión allí. Cada vez que iba allí, tenía el chocolate caliente más reconfortante para mi alma. Fue mi mejor trato personal. Sin embargo, no me gusta la crema encima de mi chocolate caliente, encuentro que la crema hace que la bebida sea demasiado dulce, pero eso es una opinión personal.

Sí, es caro, PERO normalmente no soy un bebedor de chocolate caliente, ya que me parece que es falso. Obviamente, esto se hizo con ingredientes de buena calidad. Tuve el chocolate negro con menta y estaba realmente delicioso. Un verdadero placer. Después compré un chocolate de muy buena calidad, de origen ético, y obtuve un descuento. Yo recomendaria.

stopped off to look in shop and decided on getting a drink pre theatre. White chocolate milkshake was £3.50 for a small cup, quite disappointing.The cream that came with it was like a chocolate mousse you could eat it with a spoon

Lovely hot chocolate here, however quite expensive for what you get. Also, I don’t recommend getting the cream on top of the not chocolate as it is more of a chocolate mouse and can be really sickly

My partner and I attended a Bean to bar experience on Thursday 20 September in Leeds and it had exceeded all our expectations. Amy, who led the session, was knowledgeable, engaging and very enthusiastic about chocolate and her work at Hotel Chocolat. We learned so much about chocolate and the process of producing it, and tasting chocolate now is so much more enjoyable now that we know what to pay attention to. We also had to chance to make our own chocolate bar and that was quite fun! Thank you so much Amy for a wonderful experience and for sharing with us your expertise in chocolate and chocolate making. Michelle

Bought some chocolates and they were of superb quality and taste. The ice cream though is absolutely delicious! We had the sour cherry sundae and it was yummmm. Highly recommended.

We had a chocolate tasting evening at our ladies group. It was very informative and the evening was fun and enjoyable. The hotel Chocolat staff were friendly and not pushy. We got to taste some lovely chocolates and also purchase some at s reduced rate on the night. Loved my goodie bag but had to hide them from the kids

Me and my girlfriend booked a chocolate tasting event with Hotel Chocolat and we had a fantastic time. Our host was the chocolatier Amy, she was exceptionally knowledgable about the chocolate and clearly very dedicated to the brand. It was a wonderful experience and we can't wait to go back for more.

What a nice place. Only had a milk shake, white chocolate, but really enjoyed it. Nice atmosphere. Ideal to treat yourself.

Fui con amigos a hacer frijoles para bar y aventuras de degustación. Absolutamente increible. Bien vale la pena el viaje! El ambiente en la tienda fue genial, el personal fue muy amable y Sam, que tomó la sesión, ¡fue fantástico! Gran conocimiento y pasión por el trabajo. No recomendaría al 100% a ningún amante del chocolate que haga esto. Gracias de nuevo Sam!

Spent £20 on chocolates then decided as we were in Leeds to try the coffee....big mistake. 5 large drinks and 1 cake just over £19. The drinks were just hot milk....very creamy but not a taste of coffee at all. Very disappointed.

Estábamos encantados de probar el Hotel Chocolat, ya que hemos comprado muchos productos de la tienda. Cada bebida fue decepcionante. El chili chocolate caliente carecía de sabor chili, el café con leche de vainilla no tenía sabor a vainilla y el choc shake de caramelo salado no tenía sabor a caramelo salado. El hombre mencionó que ya no hacen jarabes, por lo que esta podría ser la razón por la que cada bebida carecía de sabor. El personal era amable, pero una pena que las bebidas decepcionaron.

Llamamos aquí después de un regalo sorpresa de mi compañero y disfrutamos de un chocolate caliente con leche y oscuro en un día muy frío y todo fue el sueño de una mujer. Las bebidas y el servicio eran perfectos y los alrededores eran increíbles, recomiendo encarecidamente este café a cualquiera y el gerente Sam fue extremadamente amable también. No olvides recoger tus tarjetas VIP.

Self service, had to stagger about with tray, coffee and cake. Will not return to any of their cafes, Hotel chocolat - not even a cafe where a patron is served!

This is my third visit here and equally as great as the others. The hot chocolates are worth every penny, the cream is absolutely delicious. I am a big fan of hotel chocolat anyway but If you look a nice hot chocolate then this is the place to be. I have never eaten here only ever done drinks followed by a look around the little shop connected. There is choice of seating, staff are always friendly and the hot chocolate list has a delightful choice. This time we tried hazelnut and were not disappointed, you pay a little more than some places but it is worth it. Ours were topped which delicious little chocolate hearts which were welcomed. There cake selection always looks inviting should you wish to have a bite to eat. Can't wait to come back!

We arrived and it was busy, we found a seat and my friend went to get our order, the queue was long and there was only one lady on serving. The cake was lovely and the hot chocolate was amazing. The decor is a little dated although the atmosphere is welcoming. Definitely worth a visit

Their hot Chocolate milk can be ordered with different levels of chocolate. I had the mild with a slice of carrot cake. The cake was moist but not too moist. The atmosphere is a nice cozy setting. Definitely a winner for me!

Hi all, Visited today 6/2/19, for coffee & a cake. Have visited several times before. Today our hot drinks were in mugs with no handles to hold the hot drinks, which is not a good idea when you are a bit desperate for a hot drink on a cold day! At least it will make people stop in the place longer (so it looks busy) waiting for the drink to cool a bit so you can hold the mug with comfort.

We were looking for something different for my daughter’s birthday.

My daughter and myself visited on arrival to Leeds. we both ordered hazelnut hit chocolates and they were served in mugs with chocolate cream in top. so tasty. there is a huge range of drinks available. also a shop within the cafe is well worth a look. we have a loyalty card so collect points each time we visit one of their shops or cafes. staff were pleasant and helpful. the restaurant is beautifully decorated. nice and comfortable seating.

Whenever I meet up with a friend in Leeds we always start our day with a hot chocolate from Hotel Chocolat.

Awful drank 1/3 of my hot chocolate then had to leave due to flies everywhere! Even the the person serving wafted the flies out the way whilst serving me! Disgusting!

We thought we'd find chocolate flavoured foods and cakes but it's just a cafe that sells your usual range range of hot beverages and a mix of cakes that don't seem to have anything to do with chocolate.

Every November we go to leeds to do our Christmas shopping and part of the experience is a Hotel Chocolat breakfast. Went to have breakfast on this trip only to find they no longer serve food and do beverages only ! Absolutely gutted !!!

Nos detuvimos para tomar una bebida caliente después de una comida en la ciudad; el personal era agradable y estaba trabajando duro, ya que era un domingo por la noche. ¡Los cafés eran buenos y fuertes y muy bien recibidos en un día frío! Lo que más me gustó fue el látigo de cacao que puedes agregar a tu pedido por 50 p que venía con un trozo de chocolate, muy bueno, como una mousse de chocolate súper chocolate. ¡Recomendado!

¡Yo, mi madre y mi hermana visitamos hoy para tomar una bebida caliente porque estaba helada! Sé que tienes un café fuerte, así que estaba feliz de visitar! Conseguí mi piso blanco, pero noté que todos parecían estar comprando las pequeñas macetas de chocolate, que descubrimos que eran batidas de cacao, que podían comprarse por 50 p al comprar algo más, ¡así que tuvimos que intentarlo!

Paré aquí por café y chocolate. Chocolate excelente como usted esperaría. Café bastante normal. ¡No consigo las tazas sin asas! En realidad, no puede sostenerlo cuando está lleno hasta el tope con agua caliente para el café. No tiene ningún sentido. La zona de la cafetería era un poco sucia y desagradable. Nadie le prestaba atención. No es una experiencia de marca premium. No regresaría por las bebidas.

Paré a tomar algo rápido mientras estaba en la ciudad, ya que había oído hablar del legendario chocolate caliente. Mi hija tenía la versión de avellana, que estaba deliciosa, pero me quedé un poco desilusionado con la planicie, 50% chocolate, era acuosa y no muy dulce. Pero el restaurante estaba limpio, y el personal amable y eficiente.

Went here for my friends birthday breakfast as she had seen on facebook a salted caramel deal for £15 Cocktail was amazing but couldnt have more than one at 9am🙈the brownie was to die for! The chocolates were good too!

I love going here for a good 'chocolate latte' they're my favourite place to go. My only faults are a lack of cakes on some visits (not all) and the last time I went the drink came only as a hot chocolate, still good but not what I was expecting.

We visited the cafe yesterday whilst in Leeds doing some shopping & we'd seen the good reviews about the hot chocolates so just had to pop in and try one. I agree with a few of the reviews on here that it is rather expensive because the standard size isn't really that big at all, but both drinks were lovely and the cake was to die for! The service was friendly but a little slow and having to wait around the counter for the drinks rather than table service was a little poor but other than that it was a pleasant first visit.

Have visited many times in the past and it always used to be such a treat. Was a first visit for a while today and it was rather disappointing. We had to collect our drinks and slices from the counter, rather than the table service it used to be; and when we ordered an item that was missed off our order, we were given a take away packaged one, rather than one on a plate with a fork - from the cake stands..it's not quite the same eating out of a plastic container in a restaurant!! It really was average, at best, service. The quality of the food and drinks was still good, but the overall experience really could have been better.

Thought we would give this place a try as it combines cocktails and chocolate.

I just love coming here for coffee/hot chocolate. It's a real treat and although it's quite expensive it's worth the treat.

This was amazing. I love hot chocolate and this was the best. I went for 70% chocolate but my husband went for 100% and both loved it. The one negative ZERO options for a vegan cake / biscuit to go with it but otherwise the best!!!

Great place for a coffee and cake. The best coffee I have found in leess. Lovely booths, and areas to chat and mingle. Very spacious

Totally recommend getting the chocolate whip 😍 Lovely place to have an after shopping treat! Throw in a chocolate bar for extra yumminess!!

We stopped in for coffee recently. It was a lovely day so we sat outside. We ordered a hit and a cold drink. They were fine but the server didn't utter a word to us. Very off putting.

We had just left Leeds railway station and this was one of the first coffee shops we had seen. My friend had ordered a mocha coffee and for some reason (which I didn't really understand) my latte was only £1 as a result. Excellent value for money!

Called in here with a friend when we arrived from the train after our journey before shopping. We both had lattes that were lovely and the cakes we had were excellent. Will have called here a few times now and always enjoyed it.

We stopped here to try a couple of cocktails, in the early evening. They were extremely nice but a little overpriced for the type of location, style of the place and time of the day.

I booked the chocolate tasting adventure as a birthday treat for my wife . We were suitably impressed by the lovely staff Amy and Sam . Their passion for chocolate was only surpassed by the depth of knowledge they had on this topic .It really enhanced our awareness regarding the manufacture of quality chocolate and enjoyed several delicious samples It was delivered in a lovely informal setting whilst enjoying a glass of prosseco. We took advantage opportunity to purchase some chocolate with a 20% discount too. We would highly recommend this event it's £50 per person but look out for discount codes

Popped in to escape the rain. Had a gorgeous hazelnut hot chocolate. Nice polite staff. And they brought over a lovely free chocolate mousse too xxx I’d recommend here to any choc lover

We popped into Hotel Chocolat during a birthday city break recently having missed the opportunity last time we were in Leeds. We entered through the area that sells chocolate and the lady at the counter seemed pleasant enough and we made a purchase. Making our way though to order a hot chocolate however, we was met with 2 staff who looked as though they’d rather be anywhere but at work. During ordering our drinks there was no pleasantries or “how are you” or “enjoy your drinks/day” or anything.

My fiancee has always wanted to visit as she loves our local store. So on tuesday after the easter rush we went. On arrival was a little disappoint in entering. No welcome and a little confused what to do this was at 930am. There seemed to be a few staff members hanging around chatting but noone seemed to be in charge. We appoarched the counter and ordered still no hello at all. We sat at a table in tbe window. The place was very quite but the tables around us were nit cleared. The place was dirty, dusty and unclean from the day before. I ask was there a manager on duty to speak her and let her know about my huge disappointment. She came over with what i can only say was a attitude towards us. I explianed my issues which was responded by i kniw there are issuse that is why i have been brought here to deal with them. I mentioned that is not really my issuse as the place still had food on the floor day before. Its basic clean it. She offered us a free coffee next time. Would i go back dont think so. There are many other places . With better coffee and cleaner.

Called into the cafe for a birthday treat. Chose the white chocolate and coffee frappe but was told that flavour ‘pre mix’ was not available for the frappe. There were 3 ‘cake stands’ and one jar which was empty - 2 of the cake stands empty and one had two lonely pieces of millionaire shortbread so had one of those and no other choice!! Sat down to an empty table which was never cleared from the previous cups and plates throughout our time there. There were no available printed menus, instead you had to look at the blackboard whilst trying to avoid getting in the way of people queuing . As a flagship store in the centre of busy Leeds you need to up your game hotel chocolate as there are plenty of other delicious options around!!!! More staff and more staff training urgently required and a certainly better stock and re stock process.

We love the hot chocolates in the cafe but also love the restaurant area. We had a chocolate afternoon tea and it was fab! Everything included chocolate in some way, what more could you want?! lol I look forward to going back and trying the main menu. It's a quirky place and just really nice.

Visited for first time - food was lovely. Waitress was great - it was her first evening and she did an amazing job. Each course was delicious. Pleasantly surprised as everything made from some form of cocoa or chocolate so thought it would taste odd but not at all. Had the macaroni cheese - delicious!

Visited with my wife and son as it was recommended by a friend. Had the Valentine's special and quite frankly it was the best hot chocolate we have ever had. Super delicious with chocolate cream to die for but without being sickly sweet.

Rich, indulgent hot chocolate (with chocolate cream on the top) and brilliant coffee. Great ambiance that feels like you’re really being treated - even the toilets have ‘cocoa and shea butter’ hand cream (and as a side note, was happy to see that they have gender-neutral toilets too). The staff were also very friendly and we enjoyed some beautiful praline complimentary testers in the shop as a bonus.

Seeing as I am a regular shopper at Hotel Chocolate I was excited to try the cafe for the first time but it was such a let down. The staff were nothing short of miserable and barely even spoke. All free tables still had dirty cups on them from previous occupants and the one we sat at was sticky and unclean. The actual Hot Chocolate itself was luke warm to say the least. Doubt I will return.

We called in for drinks whilst shopping in Leeds.

Treating ourselves to hot chocolate mid morning as we were child free! Very quiet but extremely disappointed that we were paying £5 for a hot choc being served in a paper cup because the dishwasher was broken! There were clean cups stacked on the side! Do staff not know how to wash up? There was no reduction in price an not even a free little chocolate to compensate. MANAGEMENT WAKE UP AND READ YOUR REVIEWS AND BE PROACTIVE! The toilet roll holder had fallen off the wall and was in bits, so the toilet roll was rolling around the floor...yuk.

My daughter had a brilliant time tasting, drinking and decorating chocolate at the children's workshop. The over all experience was just over an hour in total. And she came away with a wealth of knowledge about how it is made. She got to grind and taste coco beans, observe the machinery, taste samples, watch tempering, decorate her own bar and lolly while drinking hot choc and finally decorate a box for her chocolate bar to go in. Brilliant experience for £20

We went in hotel chocolat to find it dirty and cold. Also the veiw of the back of the beggar sat against the window was hardly becoming of a higher end cafe. The drinks where filled with way too much cream which ensured that our hot chocolates where cold when you finally got to drink it and we had tummy ache for most of the day after that.pooooor

I’ve not been to the cafe before, but I had seen the special hot chocolat’s advertised so my friend I decided to meet there for a special Xmas treat.

We 3 called in for a hot chocolate and were not disappointed however it could have been hotter.

Always called here for cocktails on special shopping days out - in the past it's been a real treat with table service and a great ambience. Called today and what a disappointment. No longer table service, different clientele altogether - no atmosphere - drinks were the same as previous but no decorations, no little chocolates, just had to fetch them ourselves from the counter - then had to go back to ask for serviettes. Spending £16 on two cocktails in the right place is fine, but it won't be here again for us - with so much competition in Trinity Walk they need to take more care of their customers.

A lovely newish cafe and shop. Brisk friendly personal service. Coffee good. This cafe has waxed straws so very aware of environment. Also responsible thing to do. I was impressed. Alas using USism and toilets described as “washrooms”. Not a thing anyone does here. Also unisex. Not sure how I feel about that. Man who came out of loo when I was there looked a bit sheepish. Also few mirrors in loos which may not suite the vain amongst us. Not me I have to add. Nice coffee place and shop. Carvenous with the usual warehouse stripped back ulitarian decor. A la mode. A little grim for me. But alas companies go by the trend. And not customers needs. You will like my decor. Service was superb

We both loved the ambience of the cafe, the millionaires shortbread was delicious & our tea and coffee warned us up. A little chocolate shopping too - what's not to love!

My son and I popped in to have a hot chocolate after a busy day's shopping. Wish we hadn't to be honest. No problem in finding a table, but it all went downhill from there. Staff seemed very uninterested when taking our order. When it arrived and we had to collect rather than table service, the drinks were topped with chocolate cream, which was basically a very sickly sweet, thick chocolate moose. Most of which had melted down the sides of the handle less cups. Which meant that when you tried to pick up the cups, you got sticky hands. When we eventually got through the gunk at the top, the actual hot chocolate was cold, which means that it was only luke warm to start with. Not worth the £3.50 each.... So very disappointed and unlikely to visit again....

As a self confesses chocoholic, I have wanted to visit here for a long time.....sadly it was very disappointing. We waited over 15 minutes to be served at the cafe counter on a Saturday at around 3pm. Not enough staff. The tables were dirty and there were not enough of them to deal with the volume of customers. We purchased two hot chocolate drinks which cost nearly £4 each. Although the drink was delicious it was very basic, no cream or toppings like on their photos. Not even a handle on the mug!!!!Not what I expected and very disappointed!

My mum and I have had a gift voucher to spend at the very unusual roast and conch restaurant... although it was not clear on the website on arrival we were told it had been closed since July despite finding the menu online only a few weeks ago. So we visited the cafe and shop in order to spend our gift card. My mum and I order hazelnut latte which was meant to be like a mocha unfortunately it wasn’t to our taste at all it was too bitter and not a sniff of hazelnut to be had. I mentioned this to the staff member who then went on to suggest something more to our taste. A milky hot chocolate was better. It’s worth mentioning that the hot drinks are served in mugs with no handles which unless you have asbestos fingers you have to sit and wait for your hot drink to cool. Secondly they had the most poor selection of baked goodies I have ever seen in a cafe. totally not what we were expecting from the look of the website there should have been brownies galore but instead a choice of 5 items non chocolatey. And to top it off you had to get it from the counter yourself not that the staff were very busy. Just very underwhelming not what we were expecting. Thankful for the shop so we could spend our gift card. Go to Costa.

Must have walked past hundreds of times and never been in.Cold day shopping so popped in for a nice hot chocolate.1 x large milky hot chocolate .1x large salted caramel hot chocolate.Tasted great but unfortunately was luke warm chocolate not actually "HOT" .

We called in due to my wife fancying a warm drink as it was a very chilly day . I have to say the latte,s were lovely . I had a salted caramel and our son had a white chocolate flavoured latte . They were very tasty I would definitely recommend them . But I think a large would have been to much . My wife said her hot chocolate was lovely to .Not cheap though at £3.50 a drink . So this is a special occasions treat I think .

Enjoyed a visit here on Sunday morning, we were a little surprised at the lack of chocolate cakes on offer, also thought they might do sandwiches which they didn't however very good choice of hot drinks and flavored hot chocolates and coffees, comfortable seats and nice area upstairs. Staff were pleasant.

Was always a treat when we visited Leeds in the past but not happy with yesterday’s visit. No longer table service which would have been ok if a member of staff had not let us just sit there waiting to be served and had told us, not an excuse that they didn’t notice us sat without ordering due to us being the only customers in the cafe, no longer serving fresh scones and brownies, definitely no better than any other cafe chain in Leeds now but still luxury price for nothing special.

Not been in here for a while, so was looking forward to my visit. Although there were plenty of staff, I had to go up to the counter, where I was told that they no longer had table service. When you’re alone & have bags of shopping, you’re faced with the option of leaving your bags unattended, or struggling to carry your food & drink from the counter. On a positive note, the food and drink is delicious, so definitely worth a visit.

We arrived around 7pm and it was pretty quiet. I hadn’t looked at the menu before. The server was very patient with us answering questions about the menu and waiting for us to confer between ourselves. In the end I ordered the regular milky hot chocolate as I’m not really into dark choc / high cocoa content, I opted to have cream on top. It was amazing! The cream on top was thick, moussy and chocolate. It took some time to make enough of an indent in the cream to get to the chocolate but it was well worth the wait. Perhaps a bit rich for some people but perfect for a chocoholic. The staff were friendly and helpful. The hot chocolate was probably the best I’ve ever had. The price was reasonable considering quality and the seating was comfortable. The toilets are upstairs but were clean and classy.

What an amazing experience ! I fancied a hot chocolate, but I also wanted the benefits of a coffee - I was torn.Then I realised they offered a chocolate coffee ! So it is like a Mocha basically, with really nice tasty chocolate (no powders!), and good coffee. Obviously milk and added flavours if required. This is affordable if you already tend to go to Starbucks and Costa Coffee. I will go again !

We visited the cafe 23/9.I would like too say it's a great idea but the drinks could be better . Mine was fantastic salted caramel hot chocolate ,however my friends had the original chocolate that left a bitter taste afterwards and the other drink was a chocolate frappe which unfortunately left a bitter taste All.the drinks are topped with a lovely tasting chocolate cream . I must point out the toilets innthis restaurant a fantastic very clean well kept and offer beautiful smelling hand cream. * you don't get a chocolate when you order a drink like you do in thortons which I thinks a shame as personally I would buy them afterwards . The cafe itself has a nice atmosphere and staff are polite and helpful

We wanted a place to have a hot drink and cake mid afternoon after city centre shopping. This is a good place to catch your breath and indulge your senses particularly if you love chocolate! You walk through the shop and down some stairs into the bar area which also has tables to sit at and where we enjoyed different hot chocolates (85% and salted caramel) with carrot cake and millionaires shortbread. Very good indeed!

Ordered two hot drinks in the cafe, and both of us have come home with cramping pain and diarrhoea. Been many a time before for food and really enjoyed it. A place we go to on special occasions. Disappointing that we were given milk that presumably has gone off for our drinks!

Only for afternoon tea.Service was slow, table took a while to be cleaned (when we had sat down at a dirty one, as there weren't any others free)Tea was bag in mug (no pot???) Cold drinks were cold. Buns were sticky and sweet. Some of the party loved them, some (me included) just thought too sweet.However the whole visit was marred by service issues. From slow to clear table to slow to deliver and slow to take money as no one to bring card machine to table so stood at counter - to wait and wait and wait.You would have thought in a busy place the quicker you can turn the customers' around, the quicker you can replace them. Clearly this concept hasn't occurred to HC