Riverview Restaurant At Riverside Hotel Kendal in South Lakeland

I made an online reservation and needed to amend it to a later date due to a change in work schedule. I did an online amendment and no one got back to me to confirm or deny. I called up and explained and the friendly young lady on the phone informed me that they can amend the booking but I still have to pay the full price. I had missed the free change by 12 hours. Keeping in mind I was moving to a later date and from weekend to weekday, not cancelling, their policy of keeping the full amount is nothing short of disgusting excessive greed. Britain has become a money grabbing place and this is a class example of the kind of practice unnecessarily taking money out of people’s pockets unfairly. Just because it’s policy, doesn’t make it justifiable.

Maybe the best location in town! Very close to the train station, restaurants, bars and shopping. Beautiful traditional hotel with comfortable beds, nice baths, an exercise center and pool, amazing river views, and openable windows! Very quiet, even with the window open. A school is across the river and the distant sounds of birds and laughing children greeted us the first morning. No air conditioning in the rooms, but a fan in front of the window kept the interior temperature cool enough and provided fresh air. The Tannery bar at the hotel provided great food and drinks on the beautiful riverside deck.

Nice hotel but ridiculously noisy due to nearby building works. That start at 9am. Totally ruined stay

Very beautiful hotel. Rooms clean spacious and with great amenities. The location is perfect. You are next to an old bridge on the river. I can’t imagine staying somewhere else in Kendal if I’d go back.

I read the reviews before we went so was looking forward to my holiday. So was very disappointed and shocked when we got there. The room was clean and had everything I needed. But very little staff, when asked questions, didn't know the answer. Food well less said about that!!!!! Breakfast not too bad as you could see what you were having. Quality of food 'very cheap'. Evening meals one word only. DISGUSTING. Worse than School dinners I had 60 years ago. We were a coach trip, the company have a great reputation and I have never had a worry before. Restaurant staff were so unfriendly, treated us as second class people. Our Manager had a word but though some of them tried it was so false. Never had a lounge or bar, fancy doing repairs in the summer. Sure a building that size had a room they could have turned into a temporary lounge. Table cloths coving the dirty marked tables would have helped to make us feel better about the so called food. Never had to write anything like this before.

20th anniversary 60th birthday celebrations Very attentive great staff Great food Great location. We saw otters

On the river. Place now closing for about 8 weeks for a refurb

Great location right on the river. Rooms are a decent size with large beds but are slightly outdated missing upgrades like chargers next to the beds. Staff were hit and miss some were amazing some were less welcoming.

David seemed really rude at the bar in the evening and mad a few if us uncomfortable staying there did not feel welcome there

Great pool and sauna. Very enjoyable stay.

Very comfortable stay in this friendly hotel. Good service , great breakfast and I shall return!

Lots of potential here but not sure that it will be taken. Rooms needed minor repairs that would have taken little money and less time to resolve. Breakfast needs major improvements, hot water for tea barely warm, food on hot plates not covered on day one so food was cold and unpleasant. Marginally better on day two. Tables were set well, but sadly crockery and cutlery were stuck to the sticky tables. Some of the staff were lovely others really resented being there on an Easter weekend and didn’t mind showing that. House keeping do a good job keeping the place clean. Parking is very close and free. Gym needs some attention especially the extraction fans. Will not be our first choice when staying in Kendal again sadly ,but Kendal was lovely as usual.

Only dropped in for food, but it was very poor fare. One meal came with only four chips; two people ordered soup but they came in two completely different portions; there was no chocolate brownie; the cheese board consisted of a grand total of two cheeses; everything took ages despite the fact we were the only diners; the music was the same four or five songs on repeat. Nice place, poor food, poor service.

16 of us went for a meal. All the meals were pre-booked and paid for up front. Arrived, only 10 of us got starters. The other 6 were told they didn't have them. When we said but they were all ordered and paid for, so why haven't we got them. We were told due to not enough food they only now had two choices to offer. How can this be when 16 starters were pre-ordered! So some of us had to choose something different to what we originally ordered. And those that ordered pate actually got meat loaf, which wasn't good. The starters that came were smaller portions than the others, yet charged the same. All monies had been paid up front before the event, along with the order of food, so why not enough food? The mains came an hour after the starter, some had to get sent back as were cold. Then only warm when they came back. The puddings were poor. Service terrible! It was that bad it was funny! Absolutely disgusted, poor meal, poor service, long time to wait and not value for money Will not be recommending nor returning.

Could be a real gem if owners were to invest in refurbishing the hotel. It’s still a very clean hotel, but just looks dated.

From booking to front desk staff top drawer had ground floor room which had you sat just yards from the river.room was clean and smart about to try breakfast but overall brilliant

I stayed at the Riverside in Kendal while visiting a colleague/friend who relocated back to England some years ago. I loved the trip to Cumbria (by train) and found my stay at the Riverside to be most enjoyable, which was an unexpected bonus. Very comfortable room, clean and good bedding and towels, bathroom amenities. The breakfast was very decent and the Chef made me good basic hot porridge upon request, which was great. Plus, the breakfast room overlooks the River Kent, which is truly a beautiful river. Most of all, the Reception and general hotel staff were excellent. For me, it still is about the 'human touch and experience' at accommodations when traveling. Yes, I love IT and technology, but nothing replaces the professionalism, helpfulness and kindness of good staff. I'd love to visit Cumbria again, Kendal included, and I'd love to stay at the Riverside again.

First time stopping. Was for Girl friends birthday. Pleasant stay. Had tea here Saturday night after arriving. There are other restaurants and pubs nearby, about 15 min walk. Food and service were good. The table could have been wiped before eating. Ask for a riverside view when booking as this shows by my pictures. The breakfast rm has great views over looking the river. There is outside eating, assuming this will be in the summertime. We stayed in rm 109, which was good. Warning: Water can get hot. Car parking facilities were great. Arrive in good time for a parking space. There is a gym and swimming pool on site, didn't use as only here for 1 night. Would I stay again possibly yes. Great location into town centre. 10 min walk away. Kendal Castle is 15 min walk.

The staff are friendly carig and the service is impeccable

Food, staff and rooms excellent. Great location on the River Kent and in centre of Kendal. 2nd time staying and would stay again

Lovely hotel if a little quirky being a former tannery. Food good. Staff lovely. Everywhere spotless. Swimming pool, fitness suite, sauna etc.

Excellent place to stay for a visit to Kendal.

The Restaurant isn't operating at this hotel. Its not the fault of the staff who are obviously trying their best to provide friendly service despite the decisions of whoever is in charge. The restaurant is only used as a breakfast room for residents and as a private dining room for coach parties. Residents are not permitted to dine in the restaurant, instead they are redirected to the bar. On most days the restaurant is locked up. And people booking the restaurant are instead seated in the bar. The bar has all the atmosphere of a community hall. The food is ok, a decent enough bar/pub menu and decent quality. But a restaurant it isn't.

Came to the venue on a sunny day and sat on the balcony, the man behind the bar was ever so friendly and welcoming. Venue was clean and tidy. The drinks prices are a little expensive only when compared to those around the area but wouldn’t stop me going back.

We were staying in the hotel and had our breakfast in this restaurant. The choice and quality was first class - everything from yoghurts, fruit etc - right through to the full English. the breakfast was buffet style in a very pleasant dining room overlooking the river

Me and my partner visited here for s spot of lunch on new years eve. The food was good and we were served promptly. After the food, we stayed for a couple of drinks. The atmosphere was quite chilled, although they loved their Elvis cd. But apart from that, I couldn't fault it.

Iced garlic butter what a seller???? Steak with garlic butter but just a frozen lump served on top what a joke, I’m no chef but I enjoy my food and would realise that was wrong. The young staff are lovely and very understanding almost to the point that they are used to the complaints.

Been coming here for years with the same group of friends. Always a success until tonight. Meals staggered, order not taken correctly. Food not cooked right sent back and still no better . Really not happy what’s gone wrong and also presentation has gone out the window !

My husband and I ordered Fish and chips £13.95 and Burger and chips £13.95 as our evening meal early this week. Service was reasonably quick. The fish was good, the chunky chips were too big, white and very dry. The Burger and chips were terrible, the burger was uncooked and had the consistency of spam and tasted nothing like any beef burger I have had before, the chips were as previously described. Hence most of the meal was unpalatable. We will not visit again, what a disappointment.

I was 50/50 with a 3 or a 4 really as I did enjoy my stay, especially since it was so central to everything with free parking and full leisure facilities. Hotel is nice but dated, along with the rooms however bed was very comfy and room was spacious. I had a few minor issues but in reality they didn’t effect my stop given I was here 1 night only. 1. No ironing board but I didn’t ask for one so cannot fault the hotel as sure they’re available on request. 2. TV wasn’t working but again I didn’t need it because I brought an iPad and with the WiFi being excellent I could stream everything I wanted. Again I didn’t advise the hotel until the morning afterward so they couldn’t do anything about it during my trip. 3. Rooms were very hot. Again small issue because you can simply open a window or us the fan provided. Must be costing the hotel a small fortune in heating bills! 4. Shower in the bath isn’t ideal for anyone over 6ft. I just about managed but others would struggle. WiFi is good as I mentioned earlier, Gym area is good, bar staff were helpful and friendly. Didn’t use the restaurant so cannot comment on evening meal or breakfast. Paid £99 per night which isn’t horrendous however with the hotel being so dated it’s hard to rate higher than 3 out of 5 given a premier inn provides a modern room and up to date bathroom for £65 or less (when available). With a few upgrades here and there (shower especially) you’d walk away thinking great value for money. However in its current state you’d feel a little short changed, especially if you were staying more than one night. So overall good place to stay and shame I couldn’t rate that little bit higher.

Parking - There is a covered ground floor parking structure that is about 30m from the front entrance of the hotel. We had no problem parking 3 motorcycles in there everyday. Reception - on entering the hotel the reception is open, fresh and welcoming. The reception staff were kind and friendly and we were dealt with quickly. General Staff - We had interactions with Bar, reception, spa and cleaning staff. ALL staff were professional and friendly. Nothing was too much trouble. Room - Decor was slightly dated but adequate. No air conditioning but a fan is provided. The bed felt like a Queen bed with a medium firm mattress. The shower in the bathroom was an in bath shower that needs replacing as there was no working mixer head. I would definitely say this is where the investment needs to be, here and the corridors to the rooms. Spa facilities - great gym and spa. Small pool with Jacuzzi, steam room and sauna. NEGATIVES - whilst trying to relax at the end of the day after a long ride we had to contend with a toddlers swimming group that was in the pool most days. It felt very awkward whilst trying to relax and have a swim when you are surrounded by a group of splashing children and mothers. At one point I had to ask the instructor to get off the side of the jacuzzi and move away as he was giving feedback to a group of parents on their children’s swimming ability. Again no respect given to the paying guests as your trying to relax. The sauna was great but the steam room needs some maintenance as there were tiles missing in the seating area. Bar - generous size bar with seating indoors and outdoors. Bar prices not to bad for the area. NEGATIVE - The hotel has a separate restaurant yet you would come in for a drink and all the bar tables were reserved, a lot of the time to walk ins. As a guest in the hotel you felt second to the public. One night we had to leave the hotel and go down the road into a public house to get a drink and a seat which in my mind was unacceptable. Overall - a lovely hotel that needs some updating but needs to review there policy’s on outside guests using there facilities. I would only stay here again if there was no other options available to me.

Riverside Hotel is far from ideal for anyone… the interior is dated and damaged - the lift was broken for our entire stay at the hotel (5 days) which was supposed to be fixed in the first day, this could have been a major issue for people who can’t use the stairs. The rooms were not cleaned once during our stay, they didn’t come to collect towels and the customer service desk is generally empty, the staff are friendly however, yet the pricing is disgustingly overpriced (£15 per breakfast without drinks) which is exceptionally overpriced considering this is a 3 star hotel and the breakfasts from local cafes and restaurants don’t remotely reach the prices which The Riverside Hotel is charging! The carpets feel dated as if they haven’t been renovated since the 90s, and the walls are scuffed and shabby. The curtains in our room were broken and wouldn’t close correctly which was never addressed despite informing customer service of the issue. The skirting boards are absolutely beyond damaged and are scuffed all along and there are gaps in certain corners of the carpet… all of which are easily fixed yet have been overlooked for years. I HIGHLY RECOMMEND STAYING IN A PREMIER INN OVER THIS HOTEL, YOU WILL RECEIVE BETTER SERVICE! The reviews which say it is a good hotel are old and perhaps were written from an older date because this is not what I experienced during my stay.

We’re really glad we booked this hotel as it’s location was perfect for us and more than anything, the staff are exceptional. They really did all they could to ensure the hotel was COVID safe, and were very accommodating and friendly to our little one. This makes all the difference to us. The pool is amazing too. Only advice is for them to invest in soft closing doors as they slam rather loudly which startled me awake a few times. It’s not the best hotel in the world, but the staff make up for it’s dated feel and I’d definitely stay here again.

Lovely building which makes you want to visit, outside is it's best feature, cannot comment on the hotel. Bar bistro area is dated and unappealing with ,on our visit lack of staff, little direction at this time in how any restrictions worked. Menu was very limited, but food was well presented and tasty enough, unfortunately surroundings did nothing to create any atmosphere as you had to look for staff to ask for anything other than your first order. Staff were very friendly and competent , did leave a tip, but not sure if I would return.

Really enjoyed our meal service and the river view couldn't fault it ,seem very welcoming to walkers and dogs in some areas .

Reservado para 8. 00 pm Mié en una cena para ayudar por la noche. El hecho de que sólo éramos la tercera mesa en un restaurante espacioso debería haber sido una advertencia. El primer plato era muy sabroso, a saber, los calamares y la sopa de patatas y verduras, no tengo ninguna queja. Como ambos habíamos comido filetes recientemente, optamos por el pollo en tarta de vino blanco con verduras y papas fritas gruesas o puré. Optamos por uno si cada uno, mi esposa contribuyó que todavía queríamos las verduras. Al llegar, me di cuenta de que tenía más verduras que yo y, cuando se le preguntó, me informaron que había pedido más verduras, pero no lo había hecho. Al comenzar la comida, se hizo evidente que el pollo en la tarta de vino blanco era en realidad carne de res. Al preguntar, preguntó y se disculpó porque no era culpa suya. Para ser justos, se ofreció a reemplazarlo, pero como esperábamos 45 minutos seguimos adelante, después de pedir cubiertos para lograr la tarea. Terminamos con la mitad de lager y lima y una pinta de lager solo para recibir dos pintas de lager. Una vez más, la camarera ofreció postres gratuitos pero lo rechazamos. Mientras estábamos de vacaciones, mi esposa me convenció de que no me quejara.Una gran decepción para lo que debería haber sido una velada memorable.

Al parecer, se observaron todas las precauciones de Covid 19. La comida era mejor que la media, por lo que la clasificación de estrellas es probablemente un poco dura. La experiencia fue decepcionada por la falta de ambiente, el servicio bastante lento (no es culpa de la 1 camarera que estaba haciendo todo lo posible) y la mesa pegajosa. Un poco de palava pagando la factura; no se pudo realizar el pago en el restaurante. Dirigido a la planta baja, donde tuvimos dos intentos de encontrar a alguien que estuviera disponible para procesar un pago. Chap bastante despreocupado cuando dijimos que queríamos agregar una propina al pago con tarjeta y nos dijimos que no podíamos. No quería escuchar, simplemente marcó el valor de la comida y le entregó la máquina. A la camarera le costó la propina.

Reservamos una mesa, cuando llegamos nos dijeron que fuéramos a buscar nuestra mesa reservada y que tomarían nuestra orden de bebidas. El camarero se acercó y nos dio menús de otra mesa sin desinfectarlos. . . genial.Nos sentamos allí durante literalmente 15 minutos hasta que alguien vino y tomó nuestra orden de comida. . luego beber orden. El pedido de bebidas llegó diez minutos más tarde.Había pedido paté de pollo que venía con dos rebanadas enormes de pepinillos. Tuve que pedir cubiertos.Para el plato principal, pedí una hamburguesa con stilton que venía con 2 pepinillos grandes nuevamente dentro de la hamburguesa y un bollo de brioche increíblemente seco. Tuve que pedir que me quitaran el stilton de la factura ya que era la 1. 50 por lo que equivalía a nada. Partner pidió el pastel que curiosamente venía con una enorme zanahoria asada sin pelar.Sin servicio al cliente, nadie preguntó cómo estuvo la comida. Porque probablemente lo sabían.No volveremos.

This restaurant overlooks the river - so great views. Its on the second floor - so a bit of a trek to find it - but worthwhile.

Comida encantadora pero excepcionalmente mal servicio. La comida tardó casi 90 minutos en llegar, perseguida dos veces. La camarera / camarera argumentó que "solo había esperado 58 minutos desde mi arranque". Aconsejé que fueron 85 minutos. Sugerí un pudín de cortesía para la espera, pero me dijeron "no porque no es nuestra culpa, el lado del hotel está ocupado". Nunca he esperado tanto tiempo por la comida. Novia dijo que su comida era buena pero le faltaban los ingredientes anunciados en el menú. Lo siento, pero si te molesta el mal servicio, al menos deberían ofrecerte un postre o un café. Arruinó una comida de cumpleaños. Deben tener en cuenta que tienen mucha competencia en Kendal. Es una pena que la comida era sabrosa.

Este es un restaurante que he visitado muchas veces, pero no había estado en mucho tiempo. Pedí paté y, desafortunadamente, no vino con su habitual tostada de melba y la 'ensalada' era un poco lamentable de las hojas flojas aunque estar sentado afuera mirando el río era agradable

On holiday in Kendal, my husband and I had an evening meal in the Riverview Restaurant. The food was lovely, the restaurant had a nice ambience and the staff were really nice. Excellent!

Room good,bed comfy,food not very imaginative, breakfast buffet scrambled eggs,well! Health and Safety needs looking at, fire alarm went off in middle of night NO STAFF ON DUTY, very frightening for lots of elderly folks. Turned out to be a False alarm but could have been awful if it was a real fire.

Prices a bit high but food cooked well and dog was able to be with us in the bar while we ate. Service good

Me alojé por una noche en forma de ver a los familiares. El personal era muy agradable y la habitación, aunque un poco anticuada, estaba extremadamente limpia, cálida y cómoda. ¡La cama era una de las más cómodas en las que hemos dormido! El baño parecía haber sido renovado en algún momento y la ducha era genial. La habitación tenía una super vista sobre el río.Sentimos que era una buena oferta por el precio pagado con solo 2 pequeños 'niddles' para hablar. . . Parecía haber un ruido continuo de bajo nivel en el fondo que no era tráfico, pero al tener un sueño muy ligero, tuvo un ligero impacto en las buenas noches de sueño. La única otra decepción fue el desayuno. Aunque bajamos al comienzo del desayuno y la calidad de la comida era buena, parte de la comida caliente fue definitivamente hecha con tocino y salchicha muy dura y no muy caliente.Finalizando con una nota positiva, el hotel cuenta con estacionamiento gratuito y está bien ubicado para dar un paseo por el río y explorar Kendal. Consideraríamos alojarnos de nuevo para una parada más..

A nice hotel located on the riverside. Basic room with a nice view of the river , if the double glazing wasn’t condensation between the internal glass. Central for everything in Kendal

Congratulations to all, always available reception, great bar service, very varied and satisfying food and above all I congratulate the two sisters, Jenni and Romina, for their friendliness and profession.

Mi novia y yo fuimos al restaurante del hotel Riverside para celebrar mi cumpleaños, ¡pero fue una muy mala idea! Pido mi comida y, pocos minutos después, dijeron que no tenían en la cocina, después de eso pedí la comida diferente que era una verdura poco hecha, y la comida de mi novia era la misma que no estaba bien hecha. ¡Pedimos las patatas fritas lo que lo olviden! La mesa es incómoda y la mantequilla de desayuno todavía estaba en la mesa donde nos sentamos. fue un gran decepcionante no puedo recomendar ese restaurante! ! !

Nos alojamos aquí por 4 noches y tuvimos una estancia maravillosa. La cama era muy cómoda, excepcionalmente limpia y espaciosa.

Me alojé por una noche en un lugar de negocios fácil de encontrar, con un buen aparcamiento cerca del centro de la ciudad, a poca distancia de varios restaurantes

Very nice hotel. Very handy for town and close to railway station and bus station. Have atayed several times. The setting is ideal for couples and families.

Nice choice of meals served in a room with a lovely atmosphere. The meals were excellent and I would recommend.

We ate breakfast here on 3 mornings and were never dissapointed. There is a good selection of hot and cold foods from the buffet and all the usual cereal, fruits, yoghurts and juices. We also had 2 evening meals here and the food was very good and well presented by cheerful helpful staff.

The hotel is in a great location and my room was large and comfortable. The staff were all friendly and the breakfast was decent. Great value for money!

Great Hotel, very clean and well looked after,great Breakfast and meals, friendly and professional staff,can’t see why anyone could give this place a bad review unless they just like a moan,10/10 would definitely return if I’m that way.

We were a group of eight with two seniors, we stayed two nights in three rooms in this wonderful hotel, our window overlooked the beautiful river with clear water and ducks swimming in it. The room was clean with fresh linen, good heating and the breakfast was wonderful. The staff were very friendly and helpful. The walk around town and the walk to the Kendal castle was amazing.

Great location, lovely staff and nice breakfast. The rooms are comfortable. We initially booked a standard double room, however we felt the queen size bed was not comfortable for two, the staff kindly changed it to a king size bed.

River view quite limited as there are only 4 tables of 2 can fit in the window. Very peaceful, lovely meal. Were very accommodating with my 3 year old who wanted beans with her meal! Good service. Very pleasant.

Visited here for a long weekend and very impressed with the room very clean with a great view of the river and bridge.Very good choice of food at breakfast just about everything you can think of, staff very attentive too. There's 2 choices of places to eat whilst there there's the main restaurant or the cheaper bar restaurant You have the same view of the river from the main restaurant as you do in the bar below and there are about 5 or 6 outside tables where you can literally look out over the river.On first arrival you do wonder what the parking situation is going to be like but.theyve got it all covered as theres a covered car park like 50 yds down the road where you park after checking in etc and tokens to exit it are always left at reception should you wish to go out for the day. Its a 10 min walk into the main shopping area of kendal and of course within easy driving distance of windermere and coniston etc so.all in all a great weekend for us.

A family get together for my birthday, 7 of us. Service and food were excellent. Menu gave a good choice for all tastes. Selection of wines was varied. Very good value for money.

We were booked to stay at the hotel for our anniversary and we were contacted via email with an offer of 3 courses for £20 in the Riverview Restaurant. We were not disappointed. All 3 courses were very tasty and well presented. Service was good and lovely view over looking the river. Can highly recommend.

Teníamos la opción de ser DB y que era muy buena relación calidad-precio. Recomiendo reservar una mesa para disfrutar de las mejores vistas, el menú fijo era buena, con una variedad de carnes y pescados, algunos por un suplemento.

We both enjoyed the food (my wife is vegetarian) and can thoroughly recommend the hotel as well as the restaurant.

La salle de restaurant est au second étage et surplombe la rivière, les tables en bord de fenêtre bénéficient de la vue. La cuisine et le service sont corrects au total, sans plus. Le vin au verre était décevant. En revanche l'agneau était vraiment très bon.

Buena comida a un precio razonable. No me gustó la opción vegetariana en el menú, así que el chef me hizo algo más en su lugar.

Para tener una comida muy bien preparada en un restaurante con vista al río un Kent era fabuloso. Chef y camareros de clase 1.

Todas las 12 de nuestra compañía disfrutamos de la variedad y la calidad de comida en el restaurante. Fue una decisión unánime para volver en el futuro.

Pedimos una mesa de ventana para mi nieta y pasamos un tiempo maravilloso. Buena elección para los niños y un montón de opciones para la permitiera.

Stopped here on business, didn't have an evening meal . Went to the Eastern Balti round the corner.But the breakfast was excellent the following morning.Plenty of choice, self service unless you requested something different.Attentive staff without being over bearing.

4 day break included dinner on two nights. Few dinners in on Thursday night so jumped to conclusion that it was not going to be that good. However, despite a limited choice of dishes, food was very enjoyable. We had the duck as main course which was excellent - vegetables all well cooked too. Waiting staff very attentive, with good knowledge of individual dishes. This restaurant can not really compete with smaller restaurants in Kendal for atmosphere, but does represent good value.

while staying in the Hotel we had an evening meal. I would say that it was very good value and well presented by the staff. We also had a bottle of wine which was at a reasonable price. all in all a very enjoyable meal.

I cannot comment on the accommodation as I didn't stay at the hotel.I attended a Christmas "party" night. In 40 years of attending work Christmas parties this was the least enjoyable ever. 3 tables of people in a small room. No DJ, no disco, no dance floor just a speaker with a low volume playing Christmas tunes... it felt more like a funeral wake than a Christmas party nightFood quality was poor, clearly prepared well in advance and therefore congealed and unappetising.Given the price of the "party night" was the same as other venues which offer a party night experience we were all left feeling disappointed and short changed. I will be taking my complaint further as the advertising for the party night is very misleading, even the promised party poppers were absent!Poor affair on all levels.

We ate in the bar and it was very good. Plain simple food , cooked well. My husband is dairy intolerant so we have to take care where we eat. This was ideal. Gammo, scampi, fish all came really hot and well presented. Not expensive either. All around £10. The wine is about £16 a bottle. Staff were pleasant. It's near the train station so not far to walk back and get the last train home at 10.20pm.

Very good menu choice, and good service - quality if food very good. Nice table overlooking the river, and the ambiance of the restaurant was very pleasant.

We chose to eat in the bar which offered elements of their full restaurant menu. We chose a starter plus dessert which were served with the care that you would expect from a full restaurant. Staff were helpful and attentive; food was good.

Cannot say enough about our wonderful 4 day break at the Riverside Hotel.The food was first class.Breakfast was equally great with buffet style dining.Also the weather was fabulous which added to our enjoyment.We have to return to this wonderful pla

We shared a lovely meal this evening while catching up with a dear friend who's now working in the area. The food was well presented. Everyone felt their meal was a good portion with really good flavours and seasoning. The staff were very attentive and dinner never felt rushed. The river is one storey below so very pleasant surroundings. The evening sun was streaming in, which did make the room initially too hot for me to feel comfortable, but there was a door and lots of Windows to open to relieve the temperatures a bit which was very good of them to do. Great evening.

we did not eat in the hotel we only had drinks, the staff were really nice and friendly. we had breakfast be for we left and that was very nice,

Nice looking menu with average dishes.Staff a little inattentive at times and overheard to be unkind/insulting to other diners.Did not manage a complaint particularly well.

Perfect quick stop in a lovely day where we really enjoyed the position of the restaurant on the river. We had a simple lunch with good salads, service was fast and that's what we needed it on that occasion. The decor inside is not so great but the few tables on the terrace really make the restaurant.

Mediocre food. Even the bottled ginger beer was awful! Best advice - eat somewhere else. Beware the reviews on the Riversides own website - they only publish the good ones - not the truth!

The overall experience was very good so was the food. The only 2 faults were we arrived 5 mins before the restaurant opened and were ushered out again ! The waiter seemed inexperienced as he didn't let us taste or pour the wine!

We were enticed in by the frontage and the fact the restaurant was called a bistro! Decor dated, bar staff absent most of the time. My burger tasted like it had been reheated in the microwave ( very tough and very warm) my husbands gammon steak was cremated!

My husband and I went to Riverside Hotel Bistro for lunch. The young man at the bar was polite and helpful. However the Steak and Ale pie I ordered was so disappointing. The steak was tough and sinewy so I took it back to the bar person who was very polite and asked what I would like in place of it. I ordered the same as my husband, which was Southern Fried Chicken and we both agreed it tasted like an old broiler. Overall the lunch was of a poor quality. Macdonalds could have provided a tastier meal for a quarter of the price.

Good food, good staff but cold inside, no heating so wrap up warm if attending in the winter months. We went in January with our 6 year old son, he enjoyed it and the staff were good with him .

Lammbraten und Schweinsbraten: beides gekonnt gekocht, mit viel Gemüse und auf Kartoffeln (die waren aber leider aus dem Wasserkübel....)

We looked for somewhere that did steak. Found here. Great choice. Went for the 3 courses. Starters- Soup was lovely/ Sea food lovely. Steaks were really good. All 4 of us enjoyed ours. The vegetables very tasty. Desserts - again everyone enjoyed their's. Pleasant young waitress. Was quiet, but it is January. The only thing I would say is the ambience, could do with a bit of a tweak.Our table was overlooking the bridge, so that was really nice. Feel the decor needs something to give it a more restaurant feel? It is in a hotel but feel it needs a lift,warmer look about it.

We are at the hotel we were staying in after the onset of floods closed everywhere, that said the food was nice and reasonably priced.

very good hotel in the centre of kendal and offers on site gym and swimming pool. The dinner had a good selection and the breakfast buffet first class

For the deal they offered, this three-star hotel was indeed, very good value. Our room had a noisy air conditioner, but the bed was clean and comfortable, as was the bathroom, with copious fluffy towels (though no soap for us cheapsters). However, the dinner included in the deal was quite good, even if not thrilling, and we greatly enjoyed the free use of the swimming pool and jacuzzi. Had the feeling that this place was juggling with the cost of upgrading, or perhaps closing - which would be a pity, as it is easy access from the M6, and looking over the river. the staff were very helpful and polite.

Tepid hot breakfasts was bad, but bar food really good value and well presented. Very clean and well appointed rooms. Excellent staff.

We arrived late to the hotel and the resturant remain open for us to have an evening meal. The food was fab and staff very friendly and attentative. We had breakfast on two occassions, there was plenty of choice from full english to continental.

Lovely food great choice for breakfast .plenty of staff very helpful . Lovely and clean . Plenty of variety .

We were staying at the hotel, and decided to have a meal in the restaurant. The food was good, although very uninspiring. This was a set menu which included, starter, main and dessert, for £25 per person.The starter consisted of spring rolls with soy sauce, which my wife and son had, and I know what you are thinking, what does that have to do with elegant dining and the Lake District? Maybe the Tesco they brought them from. I had the melon and sorbet, which was refreshing, but again, felt out of place.Main fared better, my hake was tasty and well cooked. My wife and son had the lamb, and they both thought it was well cooked and had plenty of flavour.The dessert again went off the rails. My son had the Eton mess, which when serving in small glass, it is always better to not serve the meringue in its whole, brought state. Plenty of fruit, but a lack of cream. My wife's sticky toffee pudding had been sliced from one of Mr. Kimplings cakes, and served with ice cream. I had the creme brulee, which was spiced with very strong coffee, but did have a crispy top.The restaurant parades itself as fine dining with a view of the river. They have got one part of that correct! Also, guessing which one they had, there was a distinctive lack of customers, with there being at one point, more staff than diners.

We ate here as it was raining and we were staying at the hotel.We were the only people in the restaurant which didn't give a great atmosphere. This was certainly not the fault of the staff who were great. They were very helpful in dealing with our various food allergies. This did lead to a very restrictive range of food that I could order. What did come was very tasty and good amounts.The food was nothing fancy which was appreciated by fussy teenagers...

A good central location, ideal for access to the town.Staff are friendly & helpfulRiverside rooms are quiet whilst road side rooms can be noisy Our refurbished room was modern, clean and appealing, coming with hair drier, tea making & a choice of pillows, there is no a/c.The restaurant has lovely views over the bridge and river. Breakfast choice is good, the hot buffet was ok on both days. A good choice if hot drinks are available but in very small mugs, small tea pots would be a big improvement. The toasters are underpowered, everyone commented on the time to make toast.Pet friendly is good for those with pets but with an allergy to dogs, we will be very careful to ask for a room no pet has been in for any future visit.

We had 3 course meal in this restaurant. Food out of this world. Not something I would normally choose for myself as quite fussy. But never disappointed each time we have been. These dishes are superb. We make an effort to come here whenever we visit Kendal. Sticky toffee pudding to die for.

On the way to the Lakes my wife and I stopped off at the Riverside for lunch; I had a mixed grill and my wife a Caesar salad. As it was lunchtime we were served our food in the bar area so did not get to sample the restaurant fayre but, based on our experience, I would certainly visit this restaurant again for dinner. The Hotel states "We have our own kitchen garden, which supplies as much quality fresh fruit, vegetables and herbs as we can, all grown using organic principles. We take great care over our suppliers and ensure our meat is traceable.Cumbria is world famous for it's beef and lamb, reared in our lush green hills. Our suppliers offer complete traceability and give a guarantee of flavour and tenderness" and on the strength of the food quality we received I have no reason to doubt this.

Ummm. Went mid week. Booked 2 days before but they had no record of the booking when we got there!!!! Luckily it was early and plenty of room. The place is tired, table and chairs on the shabby side. My side plate still had some food on it from somebody else. Had it changed. The menu said Classic Beef Burglaries and on enquiring what this dish was I was told beef stew and it was a mis-spelling. Should have been Beef Bourguignon!!!!!! On the positive side....the food OK.

Nice restaurant, plenty of space, good food reasonably priced. Great atmosphere, free wifi. Pleasant surrounding and friendly staff.