Ristorante Roma in City of London, Westminster

So many better places to eat in London. Food was our least favorite during our entire week visiting. They do their best at pulling you in for a meal by offering you free garlic bread or someting else. Then they automatically charged a 15% service fee. Not impressed. Go somewhere else.

The service was on point. The food was delicious ! The desicione to go to this restaurant was worth it . Definitely would come again!

Great place and the food fantastic , and the waitress was amazing , lovely service from your side Anisa

I am leaving a review regarding one of the people that gets paid standing outside trying to to get people to come in. Not sure what his type of job is even considered as, however when walking past he swore at me in Italian and said racist slur. Also the fact is that there were other groups of people who walked past in front of me who were not confronted with unsolicited racial comments. I don't want a reply from you guys with an apology, I want the name of the guy and his contacts to resolve this. If you guys aren't able to give me the personal information of the guy that's paid to stand outside, I want contact information of the man who is responsible for him.

Karim ONLY the best host and everyone else lovely and the food 11/10

Fantastic restaurant lovely people and food was incredible !

Really nice lunch with my friends. Arjeta was lovely and we will be back again!

I personally wouldn't recommend it. The pizzas tasted more like ready-made pizza to me and the service was terrible. I found the quality of the pizza toppings to be very poor. Plates were taken away after an eternity or a long wait for the bill, even though the staff stood around bored. And a 15% service fee is then added to the bill. When I read the other reviews, I'm not the only one who rightly complains. We paid 101 pounds for 4 pizzas and 4x 0.33 liter soft drinks.

Food was really good however one think to be awere of is theyr discount system, We have been told we would get pizza for 15£ however we were charged 16£. Otherwise great restaurant.

Excellent food friendly accommodating staff a great place to eat

Yummy yummy food... A delish...we tried the veg pizza and gnocchi ...in pesto sauce.. and wow.. amazing experience ..

I went to dinner with my wife and we ordered two risottos. Hers was risotto with salmon and mine was seafood. The mother fruit risotto only had mussels, which I didn't eat. It was terrible and with a lot of pepper. I went to complain to the attendant, and she said she couldn't do anything. I was charged a 15% service fee and I complained and she was extremely arrogant, repeating that I had to pay and couldn't do anything. Terrible restaurant, terrible food and terrible service. I don't recommend it.

What a horrible place! The food was cold, the service was terrible and they still charge a very high service fee! When we asked to remove the fee, the attendant was rude and rude, stating that she did her job (as if she wasn't paid for that), that there was nothing wrong and that the service fee was mandatory! That's a lie! The service charge is optional by law! DO NOT VISIT this place!

BAD SERVICE AND OVERCHARGED AVOID: Overcharged! Bad service, 15% automatically added!!! Service was very poor. They added on a 15% service charge, which I asked for it to be taken off, they said they can't. The waitress said it was mandatory and that she would not take it out under any circumstances. She was extremely rude and impolite. She also said that she only serves customers because of this 15% service charge. What about the salary that the company pays her to work? And is that the way to server a customer? I will go back there to make a personal complaint to the manager, if there is one!

One of the worst restaurants I've ever been to... I ate pasta worthy of a motorway pasta box, costing £22. I wanted to eat inside thinking it would be quieter, but that didn't take into account the young blonde woman behind the bar who didn't stop shouting at her waitresses, without worrying about disturbing her customers.

By coincidence we went to this restaurant and was positive’s surprised by the food and kind people. We were in a rush and didn’t have much time, but they managed to deliver the food in time and well prepared. It was absolutely great.

"Italian restaurant" that can't make a Negroni because they don't have Campari. Got two cocktails which was nearly 30 quid but then waitress added 15% gratuity without even telling us. Wasn't even fun.

Great attitude from the moment we stepped in Our portion was a perfect size & our server was attentive not intrusive

Beautiful food and the staff are lovely.

The outside dining area was awesome, especially next to the fireplace. As an Italian I can confidently say that this restaurant serves authentic Italian cuisine and the best part is that they are Halal! I would recommend the beef lasagna as it served hot and fresh from the kitchen and does not lack on flavour. The pizza was also delightful and the toppings were fresh. I will definitely be coming back to enjoy another meal with my family.

Food came out way too fast. Carbonara was milky and there wasn’t actually bacon used but ham. Don’t do it! Service was not great

Very kind service and fast delivery time

We love this place. The food is excellent and the service above and beyond. We eat here at least once every time we come to the city .

Service too long yet it was 2 p.m. and very few customers We ate well but be careful to detail the bill... some surprises!!!

Fabulous restaurant- we had breakfast early on - outside with lovely heaters overhead… lovely breakfasts too, while we waited for the TKTS booth to open

Lovely food! Warm and friendly staff

The food is very good, we loved it, we will be back many times!

Very good restaurant I recommend

Very nice restaurant Delicious food Staff is amazing and friendly.!

Great service and atmosphere , will be back

Very good service at Ristorante roma

I was here today, the atmosphere was great and food was delicious❤️❤️

The best restaurant in town. Definitely recommend it and delicious food

Everything perfect, service 10/10, very delicious food and of course competitive prices. I have suggested it to all my friends. It is always my first choice 🥂🍽🍝🍕🥞

Excellent food, nice location. They accomodate to all our needs. Will absolutely come back

Had dinner at Restaurant Roma with few friends. The food was amazing specially spaghetti Bolognese and Pizza .Great service and the outdoor sitting made everything more enjoyable . definitely Worth a visit.

Excellent staff and well located place.

Great service even in a busy time for them, I will be back soon!!!!

Do not eat here. The pizzas and the pasta and lasagna all taste like supermarket food heated in the oven. I place the stars for the good attention of the staff.

Dear Owner, You should be incredibly proud of having such exceptional team members at Roma Restaurant. I had the pleasure of interacting with them recently, and they truly went above and beyond. Despite the rain, they were standing outside under an umbrella, warmly inviting me to take a seat inside, even if I wasn’t planning to order anything. Their kindness and hospitality left a lasting impression. Not only are they professional, but they are also incredibly gentle and welcoming. It’s clear that the team embodies the values of excellent service, making guests feel comfortable and cared for. Their genuine approach speaks volumes about the positive atmosphere you’ve cultivated at Roma Restaurant. Thank you for having such a wonderful team. It made my visit truly memorable! Well done and keep it up 👍

Perfect, very good atmosphere and very friendly servers

Very delicious, very beautiful everything, I recommend this restaurant

Great service, great food, love it. Definitely going back. See you soon Roma

It's great, food amazing. Service was slow but lovely. Unreal spot, would come back again.

Very good food, many gluten free options, both pizza and pasta!!! A little too much garlic for your own taste, but very good

I really enjoy the meal,food fantastic and very good service

Great service and atmosphere in the heart of Leicester Square. Service is friendly and prompt. Would recommend.

The food was good. A 15% service fee is always added!!! Each of us had one pasta and 2 beers for £83 = €100 That’s a rip-off. Also for this location.

friendly and nice staff, good food

very good servise, very friendly staff

,I was there this afternoon enjoy a coffee and a dessert,staff was very helpful,I absolutely recommend it

Blerina was very attentive with her customer service always has a big smile on her face. Loved the food and atmosphere as well. Well recommended.

The service was very friendly and competent… the food was great… we would love to come back

Had the best experience at Ristorante Roma! The food is Lovely. Staff is very friendly the best service I’ve ever received. I recommend 100%

Pasta and pizza and service is really good Worth coming !

Wonderful food and place. The service is great !

15% tip which is stated in small letters in the menu book. And then it is at odds with 'are you finished?' It couldn't be more rude. Food tasted good but was more like a cafeteria meal and far from Italian. A good example of sucking tourists dry.

AVOID!! Absolute joke of a place, service was very poor, dinner was ok but not brilliant!! They added on a 15% service charge, which I asked for it to be taken off, they said they can't only the manager can do it, but guess what, apparently there wasn't a manager working (seriously) 🤦‍♀️ i know you can have this removed, but they were not having any of it (wish i had cash as i would have deducted it myself)!! The staff especially the girl that served us was extremely rude and had a massive attitude!! They girl behind the bar (Chloe) that's if it is her real name was ok but again not sorting the service charge out, just repeating the manager has to do it 🤷‍♀️ We will not return at any means, very annoyed customer 😠

Food was ok, nothing special. Poor service. Tourist trap as its a busy walkway. They add a 15% service charge to the bill automatically and this isn’t one of those optional service charges. There were only 2 of us not a large group. When questioned they point to the menu and it says it will be added for 1 or more people so they are adding it to evryone. Total ripoff. Don’t eat here.

Great service with awesome Italian food.

Arki was a the most wonderful ambassador for this restaurant. The food was amazing. The atmosphere of the restaurant is fabulous. They even have patio heaters. A place not to be missed.

I visited ristorante Roma tonight with my friends. It's a beautiful place in Leicester Square, The staff is very helpful and friendly they have shining smile. They made our day. Especially Blerina, Mery and Arki they gave us wonderful service. It was my first time there. I was afraid because I eat halal food but they told me they serve halal food in the heart of London. Pizza and pasta were really delicious We really enjoyed there and we will definitely visit again. Thank you soo much Blerina, Mery and Arki. 💙

Just disgusting nothing familiar with Italy only flag Food is just completely with no taste at all

The pizzas were very good and there was a discount for students who went to school, a very good idea.

Good food, Dutch prices, friendly service. Recommended and you can pay in cash.

The risotto was good for the price, service charge is not optional What I find a scam 15% NOT 12% it’s a stolen, the apple juice was not bad but not good, I do not recommend this place

Lona and the whole staff made my solo trip to London and my birthday the best experience I've had so far. Recommend 100% thank you from the bottom of my heart.

Horrible Italian food ever. There's no taste and quality. Pizza seems like a frozen one bought from a supermarket and heated in an oven. Pasta chicken was burnt and tasted horrible too. No flavour, no taste of cheese. Please avoid eating in here even if you have had Italian food once in life.

Ok, steak, but very bad fries. It seems they were dmfried for too long and were really hard. The service was ok.

Best service we’ve had in London. So friendly. So helpful!

Great service, excellent food, great atmosphere. Will come again.

Just average! The coffee and tea were great. The food... meh!

It's probably the worst Italian restaurant I have ever been to...😔

I have just received excellent service excellent 5 stars

Can't believe all these bad reviews!! Visited last Christmas and thought the food was fabulous. Asked for a penne arrabiata with extra chicken and pepperoni. One of the best italian meals my wife and I have ever had. Had an outside table just under a heater sat in Leicester square watching the world go by. Going to London again this Christmas and will definitely be returning.

Visited on Saturday, the food was very poor with basic Italian pasta dishes were of a standard much lower than even your typical Italian chains. We also found the staff argumentative and rude when we queried the food. For balance the atmosphere was reasonable...

Food was average. Took a long time to arrive. They put 15% service charge despite never checking if the food was OK, never offering desserts, extra drinks or clearing plates Overpriced for what it was Wish we had tried any of the other Italian restaurants along this street

Excellent service, went there as looked busy and inviting. We weren't disappointed. Everything was lovely. Staff were brilliant, all happy and helpful. Food was delicious.

What an amazing restaurant. Food was great and service was very welcoming. I had a very good dinner. Will come back for sure.

Italian restaurant n middle of Leicester square. I visited today with friends. Nice food and decent price with happy people around. GREAT VIBE.

The food was excellent! I had the steak, and it was cooked perfectly. The staff was lovely they were very attentive, they made a great atmosphere with the Italian music. Will definitely come back 👏

10/10 I found the best staff, best food and good prices in one place.

Awful Service, warm food, and likes to add a huge 15% non optional service charge , which I point blank refused to pay and did NOT pay, they are lucky I paid for our food / drinks as only a few mouthfuls of food were eaten, dirty toilets opposite the kitchen very unhygienic would never recommend or go back to them again!! Also can’t find this restaurant on Facebook or insta pages to leave feedback on think that says it all, absolutely terrible please do NOT waste your time or money here it’s awful!

The food was amazing! I had dinner and came back for breakfast . Service was great, too. I would recommend this restaurant to everyone!! 🤩

A little slow but the food is not bad at all and although it is a little expensive, the place where it is, in part, justifies it.

The nicest pizzas we had for a while nice sauce and ingredients, sharing pizzas with others was no problem, nice drinks friendly staff.

The food tastes good, but the price is technically expensive. Gnoccai al pesto, with tomatoes.... this dish contained only 1 tomato. The dessert, see photo, was over €7. You can easily fit the size into your hollow molar. And an additional 15% service charge will be added to the bill. Which all together results in only 3 stars in terms of price/quality.

Terrible !! Absolutely avoid!!! Chef probably of unknown nationality who cooks enormous rubbish!

I ordered a margarita pizza and pasta, the pizza was made month ago I think that and microwaved the one in the markets are better oily soggy no flavor and when I ask the manager, she answered me it’s homemade (lie) with a cigarette in her right hand and the beer in the other hand (you are working) I mean it’s an Italian restaurant and they can’t make a homemade pizza.

Frozen pizzas in an Italian restaurant! What a shame... the service was very good but above all I'm not going there London has so much better to offer!!

I wish I had looked up the reviews before sitting down at this restaurant! The staff have no idea of customer service. The first waitress taking our order had an earpiece in so couldn't hear the questions properly, doesn't help that she didn't understand English very well!! We ordered one salmon, one cheese burger and one pasta with chicken and cream sauce. The price is extortionate being in Leicester Square but I wouldn't have minded if the food and service matched the price but they didn't! My cheeseburger had hardly any chips on the plate, which I mentioned and was told that is the amount provided. Plz note the chips are not chunky chips, wedges or anything expensive.. they are the fries you get from fried chicken shops!! Instead of just apologising and getting me more chips, one waitress decided to argue with me about it and said she can order me some more (£7 per bowl)! I said I don't want to pay for anymore chips, I just want a decent portion and so she brought some more but the back and forth was so unnecessary!! Dad's salmon portion was very small and the taste was not worthy of £22!! Stingy and rude restaurant!! Avoid, avoid, avoid!!

Very expensive and There is a compulsory 15% service charge . Don’t get caught out !! It should be up to you .

Don’t Don’t Don’t 😁😁 Bad and beyond

Wow! Where to begin!? Staff consistently seemed annoyed by the fact we were there. Couldn’t be bothered to serve. Ordered bbq chicken pizza, which was decent, with drinks. We had to ask three times for our drinks and were told, “ya, ya they’re coming”. 20 minutes later our pizza arrived, still no drinks. Finally brought to us. When we were done we asked for the bill and staff were obviously annoyed. Guess we didn’t spend enough on booze. Bill included a service fee, which I should have had removed but just wanted out of there. While waiting for my husband to return from the bathroom and still seated, the hostess came and sprayed the table and reset it. I refused to move, returning the attitude. Just awful!!

Food was OK but i received two small potatoes to accompany my lamb. Lamb was supposed to be medium, came out blue!!! Was very costly fot what it is.....i would avoid.

Our pizzas and lasagna were really freshly prepared and absolutely delicious. The staff was quite nice, but sometimes seemed absentminded... Prices are a bit high for the food and everything else.

I was deceived by the view of the restaurant from the outside and that it serves meals at 10:30 at night, but the experience was bad. I ordered salmon with potatoes and salad and they said it was with white wine, but they brought it with tomato sauce, and when I objected and asked to change it, they said we couldn't. Other than that, I went to the toilet when the order came and said, “Just come back and get the order,” but I was surprised that they put the plate on the table and I was not there, and I came and got it warm. They charge you a service fee of 15 percent of the order value, and you cannot cancel it despite the poor service. Unfortunately, I wasn't paying attention to his poor rating I do not recommend it. It is a disappointing experience and the price is high

We placed our order it arrived fairly swiftly. What let the place down were the staff. Firstly the hostess on the front trying to entice people into the restaurant smoking. Whilst 2 of us were still eating they came and cleared one of the plates. A total no no. After we had all finished. It then took 40 minutes for them to acknowledge we had finished and asked us if we needed a dessert. This Whilst a member of staff sat less than 3 feet away from us eating her meal. We were never on her raydar that maybe we needed our table clearing. If it wasn't her job surely she could have told those who were responsible that we did But this was not before one of the waitresses decided to cleaning the windows on the terrace. The terrace in which our seats rested again. Total disregard for the fact we were still with dirty plates and also making is feel as we were in the way. We wanted coffee and desserts but decided against it when they had the cheek to add a 15% gratuity to the bill for such poor service. Avoid at all costs!

Really enjoyed the food here and sitting outside it had a nice atmosphere. It was quick service and the food was tasty and reasonably priced. We were brought drinks quickly but the servers never asked if we wanted anything else. I was a little surprised to see 15% added to the bill for service. I would probably have tipped as the food and service were adequate but 15% is very steep and I felt a bit ripped off afterwards and didn’t want to make a fuss.

If i could give zero stars i would. Had breakfast for 2 on Sunday 14th July. Food mediocre and no different to Wetherspoons quality. No condiments offered. No check back. No knowledge of menu when i asked the bread choices. 15% service charge?! For what? Service was diabolical. Waitresses pre-occupied with their social life with no consideration of service to customers. Wish i had gone to McDonalds, half the price and better service and that's saying something.