Ristorante Roma in City of London, Westminster

Chloe was very nice!! The food was very nice I would definitely come back!

Food is amazing and price too! Chloe is the best waiter there. She is lovely and kind !!

Avoid this touristic restaurant. Do not spend your money there, this is not worth the price. Nothing interesting but high prices.

Excellent service and food. Loved it. Will come back everytime😍

Staff very friendly, food very delicious. Highly recommended!

Very good food, super attentive waitresses at all times, a super quiet atmosphere, we ate outside and we were super comfortable with the heaters and blankets!!

great service and the food was magnificent and it had a nice vibe in this restaurant

If you want to spend a pleasant evening with your friends, this is the ideal place. Excellent food, a perfect environment and high service. I recommend you visit it and you will be satisfied.

Super delicious food and amazing service!!!! Best service i have ever had.

Excellent food, very friendly staff! Highly recommend😍

I had a great experience at this restaurant! The food was fantastic, the service was beautiful, and the perfect atmosphere. I will be back soon!

Terrible! Tourist trap. The food is frozen. Terrible attendants who judge you. Plus the 15% service charge that I haven't seen at any other establishment.

We had to ask several times for sharing plates, got it only after white guys from the next table asked for it again for us, and paid 15% service charges for that. Also, the plate wasn't even clean and there was a tomato sauce drops on the cream risotto plate. The food was blend as well.

Don't come here to eat, 40 euros for a pizza and a beer per head, they tell us when we enter that they close the kitchen at 00 (not the restaurant), we finish eating and the blonde waitress harasses us from every corner of the table to pay her now, we complain and she gets upset and makes a fuss when we leave, rude as she is, it's very easy to tell us to sit down and charge us 200 euros for pre-cooked food and then throw us out quickly and hurry up, tourist scam

Don't come here, the food is just bad and the service is terrible.

AVOID! If I could give zero stars I would! Waiter was rude and bought out the wrong dish, when I queried it with him he said I ordered the wrong thing! I asked for the correct food and he shook his head and tutted at me! I’m convinced he either did something to my food or they fished a gone off bit of salmon out the bin - within an hour of finishing it, I was projectile vomiting followed my diarrhoea - missed Mrs Doubtfire show as to unwell to watch! This place needs to be shut down reading all the reviews, wish I’d read them sooner!!

The place was cold both literally and figuratively. The service is one of the worst I have ever encountered in my life but the main thing is that while we were eating suddenly at our feet a mouse was found walking between us! When we said that, they simply replied that they never enter from the outside because they open the doors to air the space! They didn't even try to apologize...nothing...we paid the bill and left. Unacceptable in everything...and the food was overrated!

Pistachio croissant not worth it,dry for an Italian restaurant. Service of the staff was not great. The lady that serve us was very unprofessional and not welcoming. We came there hoping for authentic Italian dessert and coffee. After 30min this lady came to us while we are still enjoying our aperol and coffee ask if we still going to order more.When we said no, she suddenly said there is a reservation in 10min. If there is why would you let us seat there in the first place?Too expensive for what they offer. Not worth it!

AVOID. I’ll keep this as short as possible (but not really): my wife, daughter and I picked this restaurant at random as we’d just left a show and were ready for dinner. My daughter ordered a bowl of gnocchi with pesto, my wife ordered a salad with feta and a margherita pizza, and I ordered a pizza with pepperoni, ham and peppers. The pesto in my daughter’s dish had turned and was rancid; my pizza was palatable but greasy; and my wife’s salad had a chemical taste to it, and her margherita pizza had no basil anywhere near it, and was greasy. We called the server over and politely explained everything - she apologized and took the salad and gnocchi away. A woman who appeared to be the manager returned with both dishes and began to argue that they’d been serving the same food all day without a single complaint, and that there couldn’t possibly be anything wrong with it. We disagreed and seemed to be at an impasse, as she refused to consider there might be something wrong with the food. At this point we said we’d just take the check, as we hadn’t had more than a couple bites of the food and needed to get something to eat. The server returned and offered to discount the bill slightly? Rather than make a big scene and have this tarnish what has been a great trip, we paid the remainder of the bill and left. Key points to make here: red flags everywhere, such as clearly being able to see all the surveillance monitors (including the one covering the kitchen) from the dining room seats, as well as two of the three toilets in the men’s room being out of order, and the interior was not kept up very well at all. I could add more, but we were only there for about 20 minutes. Possibly the worst dining experience we’ve ever had.

The owner and the manager should be ashamed of the absolute garbage they sell as Italian Food. Thought I was in an episode of Kitchen Nightmares. Kept looking for Gordon to show up. Stay Clear and make sure to spread the word.

We spontaneously got a table on Saturday evening in the run-up to Christmas. Very friendly staff, fast service, delicious food. The price was ok.

Food tasted delicious! I don't understand negative comments. Staff was friendly to us.

Don’t go there! The staff is incredibly rude, the food is warmed up frozen food at best. First, when we entered and were seated, the manager had a loud argument with another customer in front of everyone. We ordered food (pizzas and pastas) and it wasn’t very good. The pizzas tasted like frozen pizzas and the pasta like pasta from a can. The chicken was very strange and had weird bits in it. We didn’t eat it all. While we were still eating, the staff tried to take our plates already and rush us. We hadn’t been there for long. Anyways, we let them take our plates 2 min later as we weren’t going to finish the food and asked for the bill. Again, very rushed, they printed the receipt and rush you to tap your card. I did while I was still looking at the receipt and I noticed that they charged us for another tables food and drinks. I pointed this out immediately and the first thing the waitress said was “you should check first, then pay”! Then another waitress walked by to correct the mistake and refund us for the amount we were overcharged. Also 15% service charge were included for terrible food, rude waitresses and overall terrible experience!!! Rather go to another place or go to the markets! Don’t waste your money here! 0 Stars! Don’t recommend!

Disappointing! We ordered a starter and a main. The food came out worryingly fast and the mains were served while we were still eating the starters. I was literally left holding my main meal in my hand while trying to finish eating. Had to ask 4 times for the drink we ordered, the staff really weren’t interested and it was all about getting you in and out as fast as possible. Then, to top it off, a 15% service was automatically added! Don’t waste your money, much better places to go to!

The best italian restaurant in london. Amazing food and customer service. Great prices for the portion!

WARNNING .... The staff were rude and unwelcoming. Any request for clarification or an additional order was met with a rude attitude. Moreover, the food was very average and far from impressive. 0/10

Big and good dishes. Excellent service.

We ordered three pizza, and dough had strange taste and smell to them… Certainly should not be coming from a fresh dough. Though the location and atmosphere is great, I would not visit it again.

Don’t be fooled by the attractive exterior! We decided to sit inside , for a more quiet area and it was all dirty. Cutler and tissues on the floor … clearly not taken care of. Talking about dirt , restrooms were shockingly unsanitary. Especially in such a busy and public place , hygiene shouldn’t be this much of a problem Food arrived in less than 10 minutes which surprised us. Food was clearly microwaved and not fresh. If you do not want to be disappointed then avoid this place ..

Restaurant à fuir !! Pizza deguelasse, pire que du surgelé ! Prix excessif pour mal manger ! Serveuse bimbo ! Ce n’est sûrement pas un restaurant italien !!

We had nice day out and decided to have some stakes. One of the ladies was taking our order which was 2 stakes medium rare. Food was really quickly on the table and it started one stake was well done second was half medium rare and other half rare. We have changed the well done. Fries was cold and not tasty at all. Because we were hungry we had just stakes. Staff was just passing by throwing questions if everything is ok not even waiting for the answer. When comes to bill we saw that order was taken for 2 stakes one medium one rare. we said what was wrong but the waitress started to be so rude and saying that they kept asking if everything is ok. Finally we’ve got 10% discount on stakes but the service charge which is not obligatory was included and waitress didn’t agree to remove. I’m not recommending this place to anyone. Client is treated with no respect. Food cost us around £60 and bill comes to £98 that’s ridiculous. Customer service below 0. We won’t go there anymore. Another place to avoid

Diabolical service. Straight up stole a tenner can't lie. There's a pizza hut round the corner I'd go there instead

First, they hit you with a hefty 15% service charge on top of your bill, which feels excessive for the quality provided. Speaking of quality, the food was absolutely disappointing—clearly microwaved and utterly bland. It arrived in under five minutes, and sadly, the taste was just as uninspired as its preparation. We chose to sit inside because of the cold weather, but the state of cleanliness was shocking. The tables and floors were filthy, with tissues and dirty utensils left lying around. To top it off, the toilets were in a terrible condition—unhygienic and poorly maintained. Honestly, there are far better options just down the road. Don’t let the attractive exterior fool you. Take a little stroll, and you’ll find somewhere much more worthwhile! Please note the food may look well presented but it tasted nothing like it looked!

Awful. Wanted to pay for my meal by cash, waitress took it upon herself to count the cash out herself before we were able to ourselves. Overcounted the cash before we could say anything and put it into the till where it “couldn’t be recovered”. Overcharged more than £10. Service was slow, not coming around to check for an hour after finishing food. Food was average considering the price.

staff was nonchalante and not carring. we had to wait for really long time for service and they never brought us things they forgot about. The food was below avarage and the sirloin I ordered well done, was swimming in blood and bright red. Even the french fries was soaked in blood. lost my apetite and the staff apologized but did nothing on the (unreasonably) high prize. If you want to have good food and super staff for less money, visit steak and company in stead. this sucked and we will never go back.

Waited over an hour for the food, got the wrong order, the waiter forgot about us completely and made us wait 10 minutes for something as simple as cheese, and the food was mediocre at best with barely any flavour. A complete waste of money, so overpriced. Don't go here if you want to have a good time, spare yourself the pain and just go to the burger king next to it 🤦‍♀️ People who came in and ordered after us were already finished with their entire meal by the time we only started ours. Only half the staff were actually competent! The others were just arguing with the other customers. Don't come here. Period.

We called here after seeing queues everywhere else but they managed to seat us with a short wait. The staff were friendly and efficient so were able to turn around tables quickly. The food was top notch and the prices were reasonable for London. 15% service charge added to the bill but well worth it. We would definitely return.

they need to improve their dished..

Karim was very nice , attention was amazing

Don't, don't, don't! If you don't want to hate Italian cuisine, especially Risotto, don't go. I've never seen such a bad Risotto in my life. I bought 1 fork and returned it immediately. They didn't even ask why. A so-called Italian restaurant that serves something called risotto with rice in water.

The place was amazing and the waitress and host were incredibly nice, will for sure come back

Amazing food and atmosphere. Really enjoyed it!

the pasta tastes like the frozen food section in the supermarket. 2 pastas with orange juice (very bad) and bread costs $70. service is good thou

Staff seemed although they really couldn’t be bothered,eating behind the bar and readjusting them selves in the mirror, tried explain to a waiter who’s English was poor that I hadn’t ordered the lasagne after waiting an addition 10 minutes for my food after my partners, then waited another 10 for my original dish. when bill came it had a 15 percent tip on which I refused to pay as service was far from friendly. Safe to say we won’t be returning, much nicer Italian food elsewhere! Cocktails were bland and just tasted like pure alcohol for 14 quid they were terrible!

No WiFi. We ordered cheese burgers and beef was tough and dry. Cappuccino was good

Delicious food and wonderful service!!!!

Lovely place so friendly and food was incredible

Amazing food and service and delicious wine

Karim’s hospitality was second to none . Looked after us and ensured we had a good experience

Sat outside thinking it would be cold but was in fact very warm. They have blankets and heaters all around making it feel very snug and warm in the cold weather. The food was good and atmosphere was great, especially in the evening. However it was a bit pricey for what you get and didnt have a bug dessert menu.

good! ! Tonic point twist and shoot wow😍Mei Wei steals! !

Amazing evening at Ristorante Roma. Service was incredible and food was lovely. We weren’t sure where to eat and the doorman welcomed us in and we immediately felt at home. Lovely evening and perfect atmosphere for what we were looking for!

Food is Mama mamia and the stuff was unbelievable 🧨🧨 and door service was amazing 👏

Ninja on the door was amazing! Very friendly and chatty.

Lovely food, great atmosphere. Relaxed environment xx

😃😃😃😃😃😃😃😃😃😃family who knows! If you have a history of moldiness, you can come and have a try! 😃😃😃😄😄😄 Strong Salt Laughter! :-D Hey, what’s the history? 😀😀😀

Had a really good night out with the lads, very fine dining experience. Kinda broke their card machine but really understanding waiters!

Malisimo y carisimo , un cero. Spagetti sin queso, luego me dice que perdón, que se le olvidó pero me cobran 100 euros por tres platos de spageti. Te Dan la carta con los precios y luego te cobran un 15por cierto de más sin avisar,te enteras cuando te llega la carta.

Except for a glitch at the beginning where no one came to take our order, the food was very good and the atmosphere was excellent.

Just before I was about to review this restaurant I had to check the feedback from others and was absolutely shocked to find it wasn't close to five stars. The pizza was the best pizza my wife and I have ever had. The pasta wasn't microwaved, you could tell the creamy pesto sauce was made with starch water just as an authentic Italian would. The food arrived after 25 minutes, the bottle of wine 5 minutes after sitting down outside. The service was really good - had a nice chat with the bloke front of house of which I wish him the best in his plans. Thank you for the lovely food. Made our trip to Leicester Square memorable.

I was very impressed with professional service and smoothly managed from the start, Thank you and see you soon again

AVOID!! Absolute joke of a place, service was very poor, dinner was ok but not brilliant!! They added on a 15% service charge, which I asked for it to be taken off, they said they can't only the manager can do it, but guess what, apparently there wasn't a manager working (seriously) 🤦‍♀️ i know you can have this removed, but they were not having any of it (wish i had cash as i would have deducted it myself)!! The staff especially the girl that served us was extremely rude and had a massive attitude!! They girl behind the bar (Chloe) that's if it is her real name was ok but again not sorting the service charge out, just repeating the manager has to do it 🤷‍♀️ We will not return at any means, very annoyed customer 😠

Great food.Avrage service .service charge of 15%non discretionary is too high.we paid and talked to manger to reduce it to 10 %but refused.

Great place and the food fantastic , and the waitress was amazing lovely service from her side .

When asked a question about a dish, without even listening to this question they responded with "You will be charged anyways". The food seemed like they were all microwaved. Wouldn't be visiting again.

Great seats, lovely food and a great atmosphere 😊🤩

2 kids 2 adults. Great food and service

I am leaving a review regarding one of the people that gets paid standing outside trying to to get people to come in. Not sure what his type of job is even considered as, however when walking past he swore at me in Italian and said racist slur. Also the fact is that there were other groups of people who walked past in front of me who were not confronted with unsolicited racial comments. I don't want a reply from you guys with an apology, I want the name of the guy and his contacts to resolve this. If you guys aren't able to give me the personal information of the guy that's paid to stand outside, I want contact information of the man who is responsible for him.

The service was on point. The food was delicious ! The desicione to go to this restaurant was worth it . Definitely would come again!

So many better places to eat in London. Food was our least favorite during our entire week visiting. They do their best at pulling you in for a meal by offering you free garlic bread or someting else. Then they automatically charged a 15% service fee. Not impressed. Go somewhere else.

Karim ONLY the best host and everyone else lovely and the food 11/10

Fantastic restaurant lovely people and food was incredible !

Really nice lunch with my friends. Arjeta was lovely and we will be back again!

I personally wouldn't recommend it. The pizzas tasted more like ready-made pizza to me and the service was terrible. I found the quality of the pizza toppings to be very poor. Plates were taken away after an eternity or a long wait for the bill, even though the staff stood around bored. And a 15% service fee is then added to the bill. When I read the other reviews, I'm not the only one who rightly complains. We paid 101 pounds for 4 pizzas and 4x 0.33 liter soft drinks.

Excellent food friendly accommodating staff a great place to eat

Food was really good however one think to be awere of is theyr discount system, We have been told we would get pizza for 15£ however we were charged 16£. Otherwise great restaurant.

Yummy yummy food... A delish...we tried the veg pizza and gnocchi ...in pesto sauce.. and wow.. amazing experience ..

I went to dinner with my wife and we ordered two risottos. Hers was risotto with salmon and mine was seafood. The mother fruit risotto only had mussels, which I didn't eat. It was terrible and with a lot of pepper. I went to complain to the attendant, and she said she couldn't do anything. I was charged a 15% service fee and I complained and she was extremely arrogant, repeating that I had to pay and couldn't do anything. Terrible restaurant, terrible food and terrible service. I don't recommend it.

What a horrible place! The food was cold, the service was terrible and they still charge a very high service fee! When we asked to remove the fee, the attendant was rude and rude, stating that she did her job (as if she wasn't paid for that), that there was nothing wrong and that the service fee was mandatory! That's a lie! The service charge is optional by law! DO NOT VISIT this place!

AVOID: Overcharged! Bad service, 15% automatically added!!! Service was very poor. They added on a 15% service charge, which I asked for it to be taken off, they said they can't. The waitress said it was mandatory and that she would not take it out under any circumstances. She was extremely rude and impolite. She also said that she only serves customers because of this 15% service charge. What about the salary that the company pays her to work? And is that the way to server a customer? I will go back there to make a personal complaint to the manager, if there is one!

BAD SERVICE AND OVERCHARGED AVOID: Overcharged! Bad service, 15% automatically added!!! Service was very poor. They added on a 15% service charge, which I asked for it to be taken off, they said they can't. The waitress said it was mandatory and that she would not take it out under any circumstances. She was extremely rude and impolite. She also said that she only serves customers because of this 15% service charge. What about the salary that the company pays her to work? And is that the way to server a customer? I will go back there to make a personal complaint to the manager, if there is one!

One of the worst restaurants I've ever been to... I ate pasta worthy of a motorway pasta box, costing £22. I wanted to eat inside thinking it would be quieter, but that didn't take into account the young blonde woman behind the bar who didn't stop shouting at her waitresses, without worrying about disturbing her customers.

"Italian restaurant" that can't make a Negroni because they don't have Campari. Got two cocktails which was nearly 30 quid but then waitress added 15% gratuity without even telling us. Wasn't even fun.

By coincidence we went to this restaurant and was positive’s surprised by the food and kind people. We were in a rush and didn’t have much time, but they managed to deliver the food in time and well prepared. It was absolutely great.

Great attitude from the moment we stepped in Our portion was a perfect size & our server was attentive not intrusive

Beautiful food and the staff are lovely.

The outside dining area was awesome, especially next to the fireplace. As an Italian I can confidently say that this restaurant serves authentic Italian cuisine and the best part is that they are Halal! I would recommend the beef lasagna as it served hot and fresh from the kitchen and does not lack on flavour. The pizza was also delightful and the toppings were fresh. I will definitely be coming back to enjoy another meal with my family.

Food came out way too fast. Carbonara was milky and there wasn’t actually bacon used but ham. Don’t do it! Service was not great

Very kind service and fast delivery time

We love this place. The food is excellent and the service above and beyond. We eat here at least once every time we come to the city .

Service too long yet it was 2 p.m. and very few customers We ate well but be careful to detail the bill... some surprises!!!

Fabulous restaurant- we had breakfast early on - outside with lovely heaters overhead… lovely breakfasts too, while we waited for the TKTS booth to open

Lovely food! Warm and friendly staff

The food is very good, we loved it, we will be back many times!

Very good restaurant I recommend

Everything perfect, service 10/10, very delicious food and of course competitive prices. I have suggested it to all my friends. It is always my first choice 🥂🍽🍝🍕🥞

The best restaurant in town. Definitely recommend it and delicious food

I was here today, the atmosphere was great and food was delicious❤️❤️

Very good service at Ristorante roma

Great service and atmosphere , will be back