Based on 1.632 opinions finded in 5 websites
Based on 1.632 opinions finded in 5 websites
Nº 4228 in 7028 in City of London, Westminster
Nº 368 of 567 Italian in City of London, Westminster
Opinions
A previous favourite of mine but no more following an undercooked cold lobster (first World problems!) which was complained about twice and no action taken by management. Last visit unfortunately.
Alex Riches . 2024-12-19
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Nice atmosphere, food is correct but value for money is really bad
Léo Thom Marie BIZALION . 2024-12-09
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Service was indifferent and inept, though the food and wine was very good. Not worth the cost
Kristin Smithberger . 2024-11-28
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was not real impressed by the food nor the service.The waiter wanted us to order as soon as we sat down 9 15 pm because the kitchen was closing earlier this “particular night”.We were rushed trough the evening ,The 4 cheese pizza was blend .The saltambucca veal was good .Not planning to go back there soon
aessadiq . 2024-11-23
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We had white risotto with white truffles, it wasn’t great, no flavour to the risotto at all and it was cold(we added white truffle on) Other dishes were ok, not for the price you pay for. You can have much better pasta other places in London. Service was good.
Yiran Zhang . 2024-11-01
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Refined cuisine in a beautiful location. Very nice selection of Italian wines and cheeses. Top-notch service and welcome
chris fortin . 2024-10-15
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Una cena con i fiocchi, bella carta di vini e personale competente, siamo andati x due sere consecutive e ne valsa la penacomplimenti
Footprints770120castiglia . 2024-09-30
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The food was absolutely delicious. I ordered prosciutto e melone and pasta al tartufo and it was heavenly!! The staff was very friendly and kind, always making sure everything is okay and making suggestions. The decoration is pretty and the atmosphere quite cozy
Ariana Hurtado . 2024-09-24
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Ristorante Frescobaldi war eine tolle Entdeckung. Das Essen super lecker, der Service persönlich und schnell und die Auswahl hervorragend. Wir kommen wieder.
Isabelle . 2024-09-21
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Best Salt Baked Sea bass, the taste is very delicious with house made sauce. The cheese and spinach Ravioli was amazing. The fried calamari tasted very fresh and crispy. Burrata cheese with sliced tomatoes is a good starter. For desserts we had Tiramisu and Cream Brulee and both were very good. It was a real 5 Stars dining experience and well recommended.
MOHAMMAD . 2024-09-10
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Overpriced, very average food, tried to add things we didn’t order to the bill. Waiters were sarcastic when dealing with serious allergies on our table. Overall negative experience - would avoid.
. 2024-09-07
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The food is delicious and the price is in perfect balance, amazing atmosphere.. And the staff is warm and friendly. Recommended!!
Funda Br . 2024-09-05
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I asked for a gluten-free pasta without pepper, I received a pasta with gluten and pepper, I sent it back and they brought me a gluten-free pasta. Unfortunately, in a restaurant that seriously considers allergies in 2024, it is not professional.
Giuseppe G . 2024-08-30
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Fantastic atmosphere and friendly staff Highly recommended the seabass whole fish cooked with salt coating then the staff will help debone it and serve it on the plates. Fried calamari and French fries were very delicious. Dessert ordered was tiramisu which was very creamy and tasty along with a hot latte.
M AlGhaith . 2024-08-24
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Fabulous dining experience. Ambience, attentive service, brilliant meal. Highly recommend
. 2024-08-18
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Fantastic service, very good wines, food OK, but gazpacho was served from fridge ( should rest before ), seafood risotto very good, tuna tartare average, deserts very good ......
Mariusz Ciupa . 2024-08-14
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Such a good restaurant so simple yet so delicious. True gem in london. Special thanks to our waiter Andrea Chimo who was really welcoming and made our experience at the restaurant pleasant. Will definitely be back. Thanks alot
Lulu Al-Misned . 2024-08-08
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Attention opening hours incorrect. Kitchen closes 21:30.
E Art . 2024-08-05
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Great London outdoor dining in summer. Fab food
rebecca katzgy . 2024-08-03
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We had a very bad experience - very rude unprofessional stuff that talk behind your back if you ask for something e.g. we wanted to relocate the table. Also, we got poisoned by their oysters! Would not recommend this place at all!
Maria Averkina . 2024-07-29
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Really nice Italian. Great pasta, just a little quiet.
Joshua Blakey . 2024-07-27
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An authentic Italian experience in London! Incredible food!
Mariana Souza . 2024-07-25
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Italian food in London. Perfect pasta with ragú. Wonderful zucchini potato!!
Marina Souza . 2024-07-25
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It's an expensive Italian restaurant, but the waiter doesn't have any Italian enthusiasm at all! Food is average! Just passing by, you don’t have to come
Hui yu Wu . 2024-07-20
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It was outstanding, foods are very good and people are very kind and friendly.
. 2024-07-11
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Very expensive restaurant for very ordinary food! The lady at the entrance has a very arrogant attitude. But waiters were very friendly and nice. Sea food resotto had not pleasant taste from mussels as well as its contained pieces of sand or small rocks. It wasn't fun to eat this dish! Plate of mussels as well had bad taste and smell. The only really tasty was mille-feuille. It was fresh and crunchy. Overall, it doesn't worth even trying. All that you will pay for is Pathos!
elena korobova . 2024-06-26
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Fresh Food ans original Tuscany recipes. Great service
. 2024-06-10
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I've recently booked out the PDR for a family event for a group of 20 for my daughters first Holy communion ,all I can say is I cannot fault the restaurant or staff in any way. From the communication with Olga & silvia with the booking, coming up with a personalised set menu and helping me set up the flower arrangement it has been absolutely great. On the day I was pleasantly surprised at the personalised place cards the restaurant offered for the party(in the same colour scheme as the flowers and balloons) it definitely made it feel like the staff went above and beyond to make my event a special one . Having our own bar so convenient & The waiters were so accomadating and polite,every single person at the party was shocked at how well they felt looked after (including waiters giving us a hand with the kids trying go up the stairs). I've dined in many restaurants around London can easily say service in this one would be in top 3 with no hesitation .In regards to food ,if you ever visit here , veal milanese with broccoli & garlic butter ,spinach &ricotta raviolo with sage butter , seafood risotto ,calamari with tartar sauce ,sea bream in Mediterranean sauce,and most importantly the Tiramisu will NOT let you down . Big thank you to the whole team ,will 1000% be visiting again
marta C . 2024-05-31
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Great experience, service and food and atmosphere.
Howard Miller . 2024-05-31
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Seriously lovely evening, elegant surroundings, helpful and attentive staff. We loved our starters of tuna tartar (amazing), and melon & prosciutto (v big). I liked the vongole and my hubby loved the cacio y pepe. Then!!! I had the Best pistachio gelato Ever. We will be back!!
LondonLola17 . 2024-05-28
MORE AT TripAdvisor
No have Money and this no have pita no scipola no salsa bicante 🥵😡
Emidio Fonzi . 2024-05-28
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Booked a table for 6. Few of my table arrived before me and when I arrived she asked what drink would I like. I replied with tap water as I didn’t want to order for the table and make someone pay for something they might want and wanted to discuss either them first. Problem 1: The waitress pulls a shocked and disgusted face and I’m there like what the… they gave us bread and butter which we asked for, on top of olives and cheese which we did not ask for. Problem 2: they billed us for these. Meal came and the food is overpriced but decent. I ordered lobster pasta - yum. Problem 3: As the evening goes on, the waitress does not even serve me water (we all ordered still water in the end) but serves everyone else. Dessert came and the same waitress gave us a free dessert as it was someone’s birthday - ‘on the house’. Problem 5: the bill. Lots of hidden extras all over so I ask for the manager. A cover charge? A cover charge for what? ‘Oh the table and cutlery’. Okay but cover charge is usually for the bread and butter. Fine moving on. Cheese and olives? We didn’t order that. ‘Oh it comes with the bread and butter’. On the house cake but you’ve charged us? No comment. On top, they gave us 10 bottles of water which we didn’t ask for, no staff asked us if we wanted more drinks, they just topped it up for you. Honestly, what a shambles of a restaurant. Glad I checked the bill and managed to get all of the hidden charges off the bill. This restaurant needs reporting to trading standards. Completely unacceptable and unprofessional.
Michelle Tran . 2024-05-24
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I had a great experience my friends. We enjoyed the meal and the service.
Sonia . 2024-05-23
MORE AT OpenTable
Disgusting attitude to not Italian staff !! We visited two weeks ago in the weekend. One of the staff members repeatedly shouting at him that is unfriendly and very aggressive in front of all the customers. He was very rude to the junior member of the team which was not professional. This does not reflect good on the management who seems to do nothing about the unhealthy conduct of their rude staff. DO NOT WORK IN THIS KIND OF THE ENVIORMENT.
Carolina . 2024-05-23
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Receptionist looked us up and down, then told us “the kitchen closed early due to office hours.” Perhaps racist establishment, otherwise very weird interaction and even more odd as it was on a Friday night. They also were visibly serving others.
Rohan Adukia . 2024-05-17
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Delicious food. Profissional service. Excellent menu selections Highly recommended
. 2024-05-13
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Small portions at a high price, although quality good.
Bonza . 2024-05-13
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Just love this place. Wasn’t super busy. Service was impeccable. Wine was fantastic.
winelover . 2024-05-06
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Very nice tasting of Italian dishes, good service, the prices of the wines are exorbitant, barely a few from 50eur...
Nancy Thielens . 2024-05-02
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Excellent food...shame about the excessive price of wine...
Fabrice Peulen . 2024-05-02
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An amazing restaurant owner by my Florentine landlords. Fresh top notch food and a great bar in a very central spot. What’s not to love. Eyewateringly expensive.
Bill S . 2024-04-28
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We visited before the theatre. My daughter and I were warmly greeted by the very friendly and charming waiting staff. The food was delicious, complimented by a quality drinks menu.
Darren Powell . 2024-04-26
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Super nice place for a break from shopping. Really nice and cosy restaurant, nicely decorated with quite good and pleasant staff. Food was amazing. We all had different meat. All served were nice, soft and well seasoned. For desert we shared one big Millefoglie that was filled with some nice fruits.
Tena Vujasin . 2024-04-24
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Food is good but service not so much,but I'll try again
hossain . 2024-04-11
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A delicious Italian restaurant in Myfair. Prices are high.
Tolga Yıldırım . 2024-04-09
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Had an amazing dinner here the other night. Focaccia was the best I have had in a while. Red wine was very good. Sea bream in Mediterranean sauce was delicious. The tiramisu was so good!
Paul Heydon . 2024-04-06
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Went here for a relatively quick pre-Theater dinner - booked for an earlier than usual table to give us plenty of time so expected the place to be quiet (perhaps not quite so quiet as it was) but no other comment on the atmosphere. Food was OK - my starter (calamari & courgettes) was somewhat of a damp squib, others liked their dishes; both my main and my daughters had a surfeit of salt but partner thought her fish was nice and well cooked. Plate sizes seemed OK but are very ££££ for what you get, even for the Theatre district in London. Really annoyed about the excess charges though - we specifically asked for no bread, olives or cheese - which were put on the table anyway with a shrug and "I thought I'd bring them anyway". They're now a total of £20plus £6 cover charge so a total of £30 (including service of 13.5%, of course) before you've even started. That was about 10% of the overall meal. As a result the restaurant's only going to get the lowest review I can give - you can't stiff your clientele and expect to get away with it. No I won't be going back and I suggest you try some of the other excellent restaurants nearby.
cannonfodder_12 . 2024-04-02
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Passed with flying colors! We ate very well, the staff is very kind and the place is chic, excellent for a romantic evening. It's not cheap, but it's absolutely worth it!
Elena Bortolato . 2024-03-30
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Beautiful atmosphere with attentive staff. Food was top tier. Had a few different pastas at the table all with such rich sauce and served beautifully. We complimented the tomato sauce and waiter told us about how it’s made and the regions of growth for tomatoes and olive—very nice.
Ella Sage . 2024-03-23
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Prior to Covid I took some clients here and had a wonderful meal. Fast forward 4 years and I decided to take my wife there on the Saturday evening after Valentine’s Day. Sadly it was a very disappointing experience. Knowing how it it is to book decent west end restaurants prior to less then 2/3 weeks, alarm bells should have rung when I was able to book a Saturday night less than a week before. The fact the resturant was roughly a third empty as we sat down, wasn’t a great sign either. I ordered the calamari and zucchini to start and as there wasn’t anything my wife particularly fancied she asked for a mixed salad. When they both arrived my dish which at £24 I thought was very dear (for a starter) was displayed no better then if I was ordering it at a local pub. In a small bowl with no thought of decoration or presentation. The mixed salad ( if you can call it that) was literally a few lettuce leaves!! No tomato, cucumber or anything else!!! Very poor. I ordered a glass of red wine (having asked for a recommendation from the waiter) which I had to ask 3 times for, which whilst wasn’t the worst wine I’ve ever tasted, had segments at the bottom of the glass which bearing in mind the restaurants name was embarrassing. I decided to go for the veal chop in breadcrumbs (unusual way of cooking my favourite dish) what actually turned up was a veal escalope which was very dry and hard to eat (lucky I had some salad and vegetables to help that). I don’t think I’ve ever paid £45 for that dish anywhere in the world!! With respect a veal chop is not a veal escalope and was disappointing to say the least. We ordered 2 deserts that were just about ok albeit hard to go wrong with berries!!! At roughly £100 pp it was definitely far from value for money and fear for its future. A real shame as I was looking forward to the evening from my previous experience, but was sadly a chalk and cheese experience. No chance of a return.
David M . 2024-03-02
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Food is tasty staff is super nice great atmosphere ,and beautiful interior . Not overcrowded .However, I would recommend booking ahead . a bit pricey tho
Aljoury Sulaiman . 2024-02-24
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They charged us for water we didn’t drink, rubbish people
Peace Lamidi . 2024-01-28
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A very stylish looking restaurant which serves excellent food. I had a wine flight and it was very interesting, too.
Makoto Nakura . 2024-01-24
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Great food, service and beautiful surrounding and I’ve been a few times.
Peace Ugbeikwu . 2024-01-15
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Worst experience we’ve had in London. FOOD: I ordered the tortellini, with ricotta and spinach, and they came out like Chinese-styled dumplings! Like soft potstickers (photo attached). I’m full Italian and this was appalling. We were then given some “on the house dessert.” It was the bread we had received before the meal, but with powdered sugar added. (Photos also attached.) SERVICE: We were served by a non-attentive, and not at all intelligent black server. We had written to the restaurant via snail mail and email about 2 special occasions we were celebrating that night (which I received receipt confirmation emails from the restaurant noting the occasions). Our server said he knew nothing about them. BEWARE: The restaurant charges a $2.00/person “cover charge.” There is no entertainment, and we were just having dinner. I asked our server what it was for…he replies, “this is to pay our insurance to protect…YOU!…in case we forget your food allergy or or we give you food poisoning.” This was incredibly insulting. I think I should have the right to eat out at a restaurant, fairly confident I will be safe, and not have to pay some ludicrous “insurance” to enhance my confidence in my safety. I have a feeling if, hypothetically, I did get food poisoning and called back the next morning after having to see my doctor, they would NOT easily cut me a check to pay my medical expenses. Crooks!
Matthew Miller . 2023-12-29
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Very good authentic food with great customer service. Fantastic wine options with knowledgeable sommelier Highly recommend this restaurant!!!!
Trip62602179105 . 2023-12-27
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Ovviamente è uno dei ristoranti italiani a Londra dove mangiare meglio, i piatti sono buoni con materia prima fresca e soprattutto la location è esclusiva, calda e accogliente. Lo staff di sala principalmente italiano (ragazzi) sono veramente bravi e cortesi. I prezzi: Siamo a Londra quindi è inevitabile che il prezzo sia molto alto, diciamo che si paga una pasta 2 volte si più che in Italia ma ci sta.. Anche per il tipo di clientela che frequenta il ristorante. Quello che mi ha infastidito è pagare un calice di vino rosso 18£ e il livello del vino portato a tavola era veramente minimo, oltre che non versato davanti a me.
Stefano . 2023-12-19
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I had the lunch with some friends on my birthday and also my boyfriend proposed me and the staff were sooo politely and soo friendly even when there was also a baby. The food was amazing,the atmosphere and the staff were absolutely amazing👌🏻👏🏻👏🏻
Simona KIM . 2023-12-19
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This was the best Italian food I've ever had. The bread was so soft and savory, the cheese was so nutty and flavorful, and the olives were the best olives I've ever had, taste and texture. And that's just the Starters! The stuffed pasta was incredible and the fish tasted amazing! The staff were incredibly helpful accommodating our 10 month old with a personal chair and extra care. He loved the mushroom soup! Incredible experience overall. A bit on the very expensive side.
Salem Al-Arrak . 2023-12-18
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Amazing evening at Frescobaldi! I arranged a company party so we had exclusive hire and what an evening it was, staff were impecable and so friendly, food was delicious, the wine was supberb, as a venue it was so intimate and so welcoming, I can not praise this restaurant enough and most of the guests are now planning their own trips out to the restaurant.
Justine Tyler . 2023-12-11
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We had a pleasant experience at this restaurant. The food was great, nothing to complain about. The service was also excellent. We will definitely return next time! Highly recommended
Bogdan Cantemir . 2023-12-03
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Welcoming and helpful service, but food is bland and overpriced. Recommend to look elsewhere if you’re willing to pay these prices.
Fraser . 2023-12-03
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We love Italian food and made a reservation for this place, the service was good at first and they tried to look like a five star restaurant, that changed fast when they couldn’t answer what kind of beverage except alcohol they had an the rest of the the evening they did not payed attention, they also changed table cloths on the table next to us and shake it near our plates, nasty and unprofessional. Instead of a nice restaurant they run around in the local with dirty clots abs they looked more than hotel room cleaners than waiters. They also putted bread, olives, parmesan at the table without asking and charge 18£ for it, that’s bad, that’s one of the things that’s gave them this low rate. The food was ok, but not the best Italian cuisine. If you need to pay like a five star restaurant, act like one.
Elisabeth I . 2023-11-27
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ワインも料理もサービスも素晴らしいが、おそらくコスパが唯一の問題と思われる。ワインリストがトラットリアのそれに近いからではないか。
アトランタプログレ親父 . 2023-11-18
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Felt pricey but the location isn’t cheap… food was good but service was a bit intrusive… if the client is in mid conversation then it’s best to wait than keep interrupting them to push your service on. … I felt that given they were not very busy that the pace of service could have been less forced.
J Davies . 2023-11-10
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味も雰囲気も良く、サービスの一生懸命さも伝わる良いレストランと思いました。 ワインも比較的リーズナブルなものから高級品まで品揃えが豊富で助かりました。 前菜盛り合わせも頼んだらやってくれました(^^) お通しのパンやスナック、チーズも美味しくてこれだけで2杯くらい飲めました。
nobu yama . 2023-11-08
MORE AT Google
Amazing place, Amazing staff especially Magdalena she was amazing thank you from the bottom of my heart.
Youssef Bejraoui . 2023-11-07
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Food not up to the quality suggested by the prices. Service about usual for Mayfair.
Andrew Westbrook . 2023-11-05
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It’s really nice place . Environment is good nice and hygiene. Food quality is high . I love that place ❤️. I enjoying their open zone service as well
khan zerin3 . 2023-11-02
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Pasta was overcooked, took more than an hour to arrive (4 pasta dishes, the restaurant wasn’t full and we were the only table waiting for food). It also was nothing like the photos, for example the lobster pasta didn’t come with lobster on top, just a few tiny pieces of meat blended with the overcooked pasta. Way overpriced for what it was. When politely asking the staff about the food delay, they replied with an attitude. Would not recommend.
Lia Toumazi . 2023-10-31
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Good service with an attentive waiter but mediocre food at best. Sent the veal Milanese back after trying to battle through eating it but was dry and flavourless and so thin there was probably more thickness in the breadcrumbs than the meat itself. Just a slab of thin, dry, flavourless meat on a plate...that's it....£48.00. Asked for it to be replaced with some simple tomato pasta which was rather nice only to then be charged for the pasta on the bill for a delightful £18.00. You know you've buggered it up when the best thing you ate was the broccoli side dish (which was actually very well seasoned, pity the rest of the food wasn't paid as much attention before being sent out). Could get a better meal for a 1/4 of the price anywhere, you're paying for the postcode here for sure. They did, however, pop a candle in my partner's dessert as I wrote it was birthday booking, so a shame that the hard work of the front of house was let down by the kitchen.
Gavin S . 2023-10-28
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Booked for 8ppl. Had to constantly ask them to take away plates, and bottles. We ordered 5 different dishes of pasta and were told they could only cook 4 at a time?? So weird - someone had to change their preference to accommodate them.. Also paid a deposit of 250£ to book (which is fine) but they ‘forgot’ to take it off the bill at the end, had to remind them of it.
Carla . 2023-10-24
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Very nice.. Great menu, good wine..
Steve Gifford . 2023-10-13
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Food was very disappointing for the high price. Service was bad. The veal special was unseasoned and barely had anything else on the plate. The mushroom risotto was a tiny portion with too much mushroom. Looked more like a beige soup than risotto. We had to ask the waiters if they were to do anything at all. We sat with empty wine glasses for 10 minutes trying to flag down one of the five waiters at the 1/3 full restaurant to get them to fetch the bottle we had already bought. When asking for a restroom, the waiter was helpful, but a manager(?) mumbled a sarcastic "no, we don't have a restroom" under his breath, plenty loud enough to hear. Not the kind of service one expects after paying over 200 pounds for 2 main dishes and a bottle of wine. The only upside was that the decor was very nice
H L . 2023-10-11
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The food left much to be desired. The french fries were disappointingly soft, lacking the desired crispiness, and the steak I ordered was notably dry. In general, the food had a plain and unexciting flavor profile, failing to meet the expectations I had when dining out. On a positive note, the interior of the restaurant was pleasant, with a nice and clean ambiance that added a touch of comfort to the overall dining experience.
Dmitry Morozov . 2023-10-08
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I can imagine this is what Italian food is meant to be. Family recipes passed down. Simple but intricate. Freshest of produce for an array of well known dishes. The wine is all home grown too. Service impeccable. Bravo
Jae Choi . 2023-10-03
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So, came here for post matinee dinner at 5pm. Walked through the kitchen staff sitting outside. Once inside felt the staff were surprised to ha e customers. Started off well, attentive staff member took us to our table, gave us a drinks menu. I had to ask if I could have a food menu, staff member seemed to think this was an unusual request. I had a glass of white wine to start then switched to red, the waiter asked me if I wanted the red in the same glass as I'd just had the white from?! I thought they really need to train their staff. Well be careful what you wish for, the entire waiting staff were marched outside by the management for some kind of briefing, leaving us alone in the restaurant for 15 minutes. When we asked for the bill one was presented to us, then replaced with another. I compared the old bill with the new and they'd added a cover charge for use of the napkins as well as a service charge. Needless to say, I asked that both were removed. I seriously believe I would have had a better experience at an Angus Steak House.
Passport31275968704 . 2023-10-01
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We went for dinner on Monday evening 25/09/2023. Feedback as below: * Staff shouting / arguing with each other in the restaurant. * Poor service. * No manager on the floor / on duty. * Only waiters and waitress working. * The waiter doing the wine service instead of the sommelier who did not have knowledge when we asked the question about the wines.
Samantha smith . 2023-10-01
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Lovely overall experience and the food was delicious. Not too busy /overcrowded either so a great atmosphere overall
Natalie Attoh . 2023-09-18
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A lovely Italian place. A definite try it out
A B . 2023-09-11
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Went here for lunch and having a fabulous lunch. Meal is excellenct the ambient is good. So far one of the best restaurant in London.
Juliana Idris . 2023-09-06
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Very nice ambiance and location but food is really lacking.
Maria Subida . 2023-08-19
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Average food, excessive prices, pretty interior.
Jeroen Vannevel . 2023-08-19
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If you are looking for an elegant set-up (perhaps for a date night) & gorgeous pasta in London, look no further. We tried several pastas, they are worth the visit. Spaghetti alle vongole made me feel like being in Italy.
Jana Pulk . 2023-08-15
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Disappointing experience while dining at the restaurant. We visited on a Friday, and the hostess greeted us warmly and made us feel welcome. This initially gave us hope for a positive experience ahead. However, certain aspects of our time there left much to be desired. The menus were handed to us quite late, which we didn't mind. Despite the restaurant not being overly busy, there were delays in serving our drinks. We sensed that our waiter might be new, but at that point, it didn't bother us. For starters, we ordered vitello tonnato (which was nice) and prawn carpaccio (unfortunately, very disappointing). Strangely, the carpaccio dish arrived warm, which was odd for us. Coming from Puglia, Italia, where this dish is a staple, I'm accustomed to it being served cold. The warmth robbed the dish of its usual flavours, and considering the higher price tag, this was a letdown. We did voice our concerns to the suspected new waiter, but we didn't dwell on it. The plates took an unusually long time to clear, and once again, we brushed it off. However, the main courses faced delays as well, pushing our patience to its limit. I opted to ask the waiter for updates. The manager intervened, assuring us our meals would be ready in four minutes – a promise that went unfulfilled as we continued to wait. Meanwhile, the restaurant began to fill up. In short, we eventually received our mains and decided to cut our losses. What truly bothered me was the manager's lackluster apology, blaming the restaurant's busyness and overwhelmed kitchen. As someone who has worked in a five-star hotel restaurant in Knightsbridge, managing a high volume of customers, I understand the importance of communication between the front and back of house to ensure seamless service. Thus, the manager's excuse fell flat, especially since I had photographic evidence of my starter and main, taken an hour apart. We opted not to pay the service charge, prompting the manager to question, "You didn't like the service?". Back in my day in hospitality, when customers contested the service charge, we involved managers to address their concerns and gather feedback to ensure satisfaction. Regrettably, the manager in this case failed to meet that standard, opting instead for excuses. Considering the restaurant's location and pricing, we held higher expectations. Despite our disappointment, we maintained our politeness until the end. The one person who stood out was the hostess, who treated us like cherished guests rather than mere entries on a bill. Her warm smile upon our departure and her inquiry about our experience left a positive impression. In fact, I intend to express my gratitude in writing to commend her good service.
Gabriele Lecce . 2023-08-14
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Wonderful italian restaurant, enjoi it
MAX BARTOLI . 2023-08-13
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We were pleasently surprised by this lovely hidden gem! The food was very tasty and authentically Italian. The staff was very polite and we recieved great service. The restaurant itself was beautiful and gave you a real 1950s feel. Definetely recomended for people who love Italian food and wine.
Charles Crevecoeur . 2023-08-06
MORE AT Google
Cena con tavolata numerosa. Un po' di confusione nel servizio, con piatti serviti diversi da quanto richiesto (ma il personale cortese ha provveduto a sistemare). Cucina italiana buona, considerando che ci troviamo a Londra. Locale elegante e curato, posizione ottima in una laterale di Regent Street.
nucci182 . 2023-07-30
MORE AT TripAdvisor
The taste is good, sommelier is very nice and professional, really enjoy the night
CH Samson Sung . 2023-07-23
MORE AT Google
First of all, still water was already on our table when we arrived. I had arrived a little later than my friends and didn’t know so when the waiter asked me, I asked for some tap water. You should’ve seen the look their waitress gave me! It was very unprofessional and rude and the entire table saw it. I was unimpressed right off the bat because this waitress had implied that I was too poor to afford still water. Throughout the night, she poured everyone else’s water but mine! Food was ok. BEAWARE: They ask you if you want bread and bill you £18 for cheese, olives and bread. Not only that, it was my friends birthday, the same waitress just gave us a cheesecake after we ordered our desserts and then billed us for it! We didn’t ask for the cake and thought what a nice gesture UNTIL we saw it in the bill. Cover charge was added at £2 per person for use of tablecloth. Sorry but I’d rather go without the tablecloth then?? Water was charged for SIX bottles?!?!?!?! There’s LOTS of hidden charges and I’m sure this is against trading standards? Had this all removed and the bill was settled after. That red haired waitress is one to avoid. She looks down on you!
Mishy_2323 . 2023-07-23
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Food was decent but not memorable / not worth coming back. The bread and olives were chargeable which is always interesting, but would have been more than fine if they were good - they were not. They also charge a cover charge per person regardless of what you order. We each got a starter, a main, multiple drinks; why are we also paying for the privilege of a seat? Was pretty dead on Saturday lunch.
Mike Riess . 2023-07-23
MORE AT Google
The overall taste and environment are amusing. White asparagus and cream brûlée are my favorite dishes. Services quality is good but can be improved further for a top-class restaurant.
Antony T . 2023-07-23
MORE AT Google
Was recommended by the hotel concierge expected it to be good but oh no. Appetizers abysmal and the mains were the worst part. The saying start bad and finish good doesn’t go well with them, my brother had food poisoning the day after today. The atmosphere there is legit no one there they barely get customers. Stay away from this restaurant there are way better options. The reason it got two stars was because of service but still they were standing the same corner doing nothing but just chatting.
Daniel Syawish . 2023-07-21
MORE AT Google
Very good hot cuisine Italian restaurant. Huge selection of Frescobaldi wines. Oil also by Frescobaldi. Very good food, nice setting and atmosphere. Service is very friendly and enthusiastic, but could have been more experienced for this type of venue. Thank you!
AZ . 2023-07-16
MORE AT Google
The food was not so good. We ordered chicken, they served wings with no taste . Ask carefully for the meal .only the deserts are good . I will not come again .
Raghda Hariri . 2023-07-13
MORE AT Google
Tagliolini with lobster, chilli, garlic and tomato was tasty but found that more could have been done with the lobster flavour as it felt slightly weak in my opinion. Overall was good though and would eat again if cheaper. Thought the olive oil and vinegar, which came with the bread, was very nice. The espresso martini was definitely one of the better ones I’ve had. Bolognaise was standard bolognaise in my opinion. Nothing special but wasn’t bad. My brother said the ribeye steak was very good but maybe a bit pricey. Ravioli was far too buttery for anyone on my table and couldn’t be eaten. This was brought up but nothing was really done about it except the sauce being removed. Everyone agreed the crème brûlée was good and had no complaints. Would order again. Black truffle chips were nice. Ours were crunchy and tasted good. Would order again Zucchini fries were okish definitely not as good as the black truffle chips. Would not order again. Cover charge of £2 per person. Service was average or slightly below. Staff were not busy and decided to just stare. Unsurprisingly a 13.5% service charge was thrown onto the bill… Overall, food was solid but definitely not worth the price and would not go again.
Taylor . 2023-07-12
MORE AT Google
Great place , fantastic service and the best vongole in town !!!!
Sal Kukan . 2023-07-08
MORE AT Google
Lovely decor and outside terrace area. Usually eating outside in London can feel very unsafe due to the amount of crime but this felt very comfortable and not at all unsafe. Lovely food as always. The Cacio e Pepe is always my go to and the lobster pasta was divine. The creme brûlée was the best I have ever tried.
walkg1 . 2023-07-08
MORE AT TripAdvisor
Great food and lovely spot for al fresco dining. However, some dishes are hopelessly overpriced, hence only 4 stars.
Jenny Grotepass . 2023-07-08
MORE AT Google
Was recommended to go to this restaurant and had high hopes.. Very disappointed - service appalling. More serving staff than customers. Had to wait 45 mins for drinks and had to ask twice! Calamari cold and overcooked. Main course was mediocre. No serving staff checked on us, could have had a lot more to drink… Definitely won’t be going back.
A J . 2023-07-08
MORE AT Google
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2032 Opinions
Excellent food and good service- but a bizarre experience tonight: we arrived 10 min. early for our 6pm reservation, on a night that the UK was hit by stormy weather : we were refused entry by the hostess, despite our pleas that we were only 10 min early and outside in the wind and rain (she told me us that a few other patrons had been admitted early and there was no space for us ! (half our party were inside!). extremely unhospitable, we won't go back.
4680 Opinions
Wanted to say thank you so much for really lovely and helpful service on a very busy night pre Xmas. Food was great but the team made it a great evening, thank you so much
3171 Opinions
What an amazing place! Thanks to my lovely server Kaitlyn (I hope I spelled it right), for making my dining experience fun and incredible. Such a humble and down to earth person, she made sure that I got everything on time. Well done Kaitlyn, will see you again soon!