Pizza Hut in City of London, Westminster

If you buy a pizza with mixed toppings they will just charge u for Both and not tell you.

horrible y profundamente molesta experiencia en este outlet Pizza Hut. El camarero se negó rotundamente a tomar mi pedido y en su lugar me dijo que me sirviera, mientras que otros clientes fueron tratados normalmente. Esto no era nada menos que racismo y discriminación flagrantes. Para empeorar las cosas, el personal estaba gritando a los clientes, comportándose agresivamente, e incluso participando en discusiones y peleas. En lugar de garantizar un ambiente acogedor, crearon un ambiente hostil e inseguro. Nadie debería tener que pasar por este tipo de humillación y maltrato en un restaurante. Pizza Hut necesita seriamente responsabilizar a su personal por tal comportamiento poco profesional y ofensivo. Hasta que tomen medidas, insto encarecidamente a otros a evitar este lugar.

We knew very well that Pizza Hut pizza is not that of Naples, but we went without prejudice... and we did well! Our pizzas (a margherita and a pepperoni original dough plus a handcrafted pepperoni) were light and appetizing, perfect for a carefree evening. The chips? Delivered a little late, but with great honesty deducted from the bill – which we appreciated. But the real highlight? The guy who works in the room! Unfortunately we didn't ask him his name, but he was so friendly and approachable that he won us over. He nicknamed us “the boys from Naples” and treated us with a contagious energy that made the experience even more pleasant. If you're around Piccadilly and fancy a pizza in a relaxed atmosphere, Pizza Hut is a safe choice... and if you find our friend, tell him that "the boys from Naples" say hello to him!

Dopo averla scritta su Google, replichiamo anche qui su TripAdvisor. Sapevamo benissimo che la pizza di Pizza Hut non è quella di Napoli, ma siamo andati senza pregiudizi… e abbiamo fatto bene! Le nostre pizze (una margherita e una pepperoni original dough più una handcrafted pepperoni) erano leggere e appetitose, perfette per una serata senza pensieri. Le patatine? Portate un po’ in ritardo, ma con grande onestà depennate dal conto—cosa che abbiamo apprezzato. Ma il vero punto forte? Il ragazzo che lavora in sala! Purtroppo non gli abbiamo chiesto il nome, ma è stato così simpatico e alla mano che ci ha conquistati. Ci ha ribattezzati “i ragazzi di Napoli” e ci ha trattati con un’energia contagiosa che ha reso l’esperienza ancora più piacevole. Se siete in giro per Piccadilly e avete voglia di una pizza in un’atmosfera rilassata, Pizza Hut è una scelta sicura… e se trovate il nostro amico, ditegli che “i ragazzi di Napoli” lo salutano!

horrible and deeply upsetting experience at this Pizza Hut outlet. The waiter outright refused to take my order and instead told me to serve myself, while other customers were treated normally. This was nothing short of blatant racism and discrimination. To make things worse, the staff was shouting at customers, behaving aggressively, and even engaging in arguments and fights. Instead of ensuring a welcoming environment, they created a hostile and unsafe atmosphere. No one should have to go through this kind of humiliation and mistreatment at a restaurant. Pizza Hut seriously needs to hold their staff accountable for such unprofessional and offensive behavior. Until they take action, I strongly urge others to avoid this place.

El restaurante está cerca de cerrar pero sirven mi pizza pepperoni sin problema. Se sirve un desayuno buffet gratuito. Solo pago con tarjeta

Chirayu our server was absolutely brilliant. He was so helpful and delivered a great service even after WE made a mistake with our order. Nothing was too much for him.

The place is very nice and the food is very good, the buffet is very good and the waiter Kieran has treated us very well and is very nice.

we’re visiting london right now and wanted to get takeout, kieran was really nice and made the wait very entertaining and even helped us out as a tour guide. peak experience 10/10 would recommend (even just for kieran but the food is also good) schönen abend noch:)

Approdati per curiosità abbiamo ordinato alcuni contorni e la pizza con formaggio veg. Contorni buoni e la possibilità di consumare insalata a volontà apprezzabile, ma la pizza... da brivido

First time in London. Thanks to the nice Scotsman who told me where to buy what I was looking for. I found it and bought it. Great service.

very nice place in Piccadilly. great pizzas! our waiter was very friendly, thank you for this great evening

The experience is very cold for what Pizza Hut is usually like in other countries

Waiter who almost slammed the door in our faces and refused to serve....another one who should change jobs

Not friendly staff, long wait even when there are empty tables, dont come here!

La comida era agradable, el repartidor estaba bien educado, pero la porción de patatas fritas era una broma absoluta! ¿Puede Pizza Hut ofrecerme un reembolso en esto?

Abdul showed great customer service really appreciate him!

Great service from Kieran…if I could give him 10 stars I would. He interacts with all his guests and goes the extra mile. He was especially good with my grandson Harley. He is a real credit to your restaurant. Next time we fancy pizza in London we will definitely be coming back to this restaurant!

You get seated and told cash is not acceptable at their location. Not interested in ever visiting a restaurant where a legal tender is not acceptable

Tipico ristorante della catena Pizza Hut con le pizze in stile americano. Noi abbiamo preso il buffet, interessante per rapporto qualità prezzo. Se non vi piaciono le pizze in stile americano ma solo quelle "napoletane" andate altrove.

Estábamos allí para almorzar, y estábamos sentados sin tiempo de espera. El pizzabuffet fue decepcionante, con solo una pequeña selección de pizzas y en su mayoría vegetariana. El área de refrescos no estaba limpia, y los refrescos sabían mucho a cloro. Creo que usan agua del grifo clorada. Tomé un vaso de refresco con hielo triturado, y un vaso sin hielo, tampoco pude beber. La "fábrica de helados" era un refresco lechoso fino con solo unas cuantas salchichas y salsa. No hacía suficiente frío. En los inodoros se bloqueó un desagüe. Este Pizzahut parecía gastado, y te recomendaré que vayas a otro lugar.

Very nice place to eat , there was an employee her name is “Eiswraya” she us very lovely and smily , her treat was very nice, i will come again just for her trear🤍🤍 ⭐️⭐️⭐️⭐️🫳🏽

Great restaurant, centrally located. Friendly efficient staff.

NULL NULL NULL!!!!!!!! TO RUN AS FAR AS POSSIBLE!!! I had good memories of this pizza hut but I will never set foot in this scam again!!! The food is disgusting, their ordering system is completely rubbish, the bolognese is made with ketchup, the brownie?? It’s the first time in my life that I’ve tasted chocolate chewing gum… poor waitress, she didn’t know where to go, she was so ashamed!! Too bad for her because she was nice…

During my stay I stopped for a pizza, and I had a great time. Very attentive waiter and full of recommendations… Thanks Kieran 😉

Daisy was so attentive until the end of the service

Good pizza near to Piccadilly!! Best staff and thanks Miriyam for your job💪

I like the Place came as a Tourist and had the Buffet menu. The Pizzas taste pretty good love the big Layer of the Bread and the Food Taste Generally good also the pasta. Just would say the pasta was a little bit watery and little to much creamy for the Brokkoli . And they could get more sauces for the ice cream. But all together it is good place to eat.

Had a very nice dinner. The food was very good. we chose “the full meal deal”. We had some leftovers, that we all were allowed to pack home with us. But the thing was the incredible service from our waiter Irfan. He made the experience ten times better. We had a lot of requests, things like “getting the ice separate from the rest of the dessert”. Every weird request was met with no problem. But most of all his personality and humorous remarks, made the evening.

Tuvimos una cena muy agradable. La comida era muy buena. elegimos “el trato de comida completa”. Teníamos algunas sobras, que todos se nos permitió empacar con nosotros. Pero la cosa era el increíble servicio de nuestro camarero Irfan. Hizo la experiencia diez veces mejor. Tuvimos muchas peticiones, cosas como “separar el hielo del resto del postre”. Cada petición extraña fue atendida sin ningún problema. Pero sobre todo su personalidad y comentarios humorísticos, hicieron la velada.

Very good quality of service, very clean toilet.

The Pizza Hut restaurant is very, very good the lasagna is so delicious. What's special is the employee Kian is so cool, the best employee for young customers!

Daisy was super lovely and it was easy ordering a Special Order for me. Everything was great, but the prices are a little high, but we‘re in London.Everything is expensive.So thank you!

Popped into for some childhood nostalgia and it did not dissapoint! Food, ambience and atmosphere all still reliably good!!

Absolutely brilliant service!!!

This place is awesome and sitting arrangements are too good. Service is very fast I just love it❤️

Food is too good nd safe is very friendly

Clean, tidy place, delicious and fresh pizza

We came here on a Friday evening and were seated quickly. The food was fresh and tasty as you’d hope. The staff were polite and it was a good night out with family. The downside is you don’t get the best internet service in this location so having to order online can be testing. Once you get on, it’s great. Ordering and paying before you get the food is fine, happy with that.

Food was great. But the service was even better! Kieran made our experience in PizzaHut amazing: hospitality, great mood, positivity and any help you need. We were really tired that evening, but he did our day! Thank you

How are you charging 62 quid for two normal pizzas? They're just standard pizzas... no drinks... very crowded inside too. Took a while..

Standard pizza from this chain, so if you like it, you will be satisfied. However, we had the pleasure of being served by a very friendly waiter. Mr. Ruchit went out of his way to make our stay pleasant. We recommend and greet you.

The pizzas were really good compared to the last pizzahut i ate the serving times were somewhat fast but what makes it the best is we really loved the service. Especially Kieran was really nice and funny.

Great food, BEST SERVICE. Kieran might just be the best waiter in all England, let alone London.

Top service, Smith very kind, helpful and friendly. The food is very good, we recommend the chicken bites (because they spakkano!!)

Everything was delicious, a great experience and the waiter Smit was super kind and friendly helping us choose! Thank you so much ❤️

Nice experience, Very good customer service specially by Mr. Smit working here. Very fast service. Overall good experience.

Great food, wonderful service nice atmosphere:)

Christmas holidays in London and we visited Pizza Hut as it no longer exists in Greece. We had a margarita, a Supreme and a Peperoni. They were all perfect!

I recently visited Pizza Hut and had an incredibly frustrating experience. The customer service was subpar, and when I brought my concerns to the manager, he simply laughed it off instead of addressing the issue. I expected more professionalism and attentiveness, but sadly, that was not the case. It’s disappointing to see such a lack of respect for customers. I won’t be returning anytime soon.

Waiting outside while we see several tables available so we don't understand. Then we return, we are seated, we are given the cards without a word and then nothing. In fact there is a QR code to order. The waiters don't take orders. It's good to explain it... Don't forget to have battery on your phone so you can eat now... We have a buffet so the waiter has nothing to do, they only clear the table but they seem overwhelmed and they are extremely unpleasant… And the main thing is that I have never eaten in a pizza hut so badly, the pizzas were either tasteless or bad… We read the comments after the meal. Next time we will read before…. Oh and also we can't pay in cash the waiter told us to go to Burger King otherwise 😂

Would give 0 stars if I were able to - The restaurant accepted my delivery order but closed the restaurant before even sending my order out. Waited for 2 hours and past closing without even being notified that I wouldn't be receiving my order.

Waiting 10 to 15 minutes, no explanation when we were seated, waiter who blows when we ask a question, little choice in pizzas. Remember to take your credit card, the restaurant does not take cash. We will not come back.

An endless wait. A monstrous queue outside while the inside was filled with empty seats. Staff who obviously don’t want to work…

Atmosphere was lovely and kind staff being very helpful

Worst Pizza ever eaten in my life..Service is pathetic..Majority of staff are lazy and behavior is very rude.We had dinner on first floor on 28th Dec

La peor pizza de mi vida. El servicio es patético. La mayoría del personal es perezoso y el comportamiento es muy grosero. Cenamos en el primer piso el 28 de diciembre.

The waitress was looking us from inside for 10 minutes when we were at the entrance; she wasn't busy and there were lots of empty tables, then she asked to use QR code on the table while there wasn't any signal for the internet. We waited half an hour that a waiter came and took our orders. After that we waited 20 minutes more for our food got ready but my pizza was cold , bland and it didn't have any taste or scent, without any basil or spice, it didn't seem fresh. I ordered a juice but it tasted terrible, it was just tab water with sugar and food colouring. I never go there again.

Catastrophic!!!!! No service!!! Dirty, unfriendly and difficult to place an order. We left the restaurant again

The service is terrible and the atmosphere is uncomfortable. The system is also super complicated. The restaurant is definitely not worth its price!

Complicated system that doesn't work. Service nil. We were assigned a table at the buffet, even though the window was free and we wanted one by the window. Buffet looked bad, children were digging around in the pizza unsupervised. Left again after 15 minutes.

Good 👍Excellent service and taste

What can I say... early afternoon brunch felt as almost felt like why im even bothering to be here. Greeted by not very welcoming hi... the lady was not much of the help when it came to service and hospitality. We wanted to sit by the window as the table was free she made a comment that we won't fit there .. Don't think that was professional or unessesary need comment. Considering that me and my friend and I are not a * very large* in a size, maybe just in personality, comment was silly, rude. Then the guy who was serving us tried to uplift our spirits by suggesting buffet and cheaper option tho we explained that we here for experience and price difference won't make much difference. Helped us with a small chat and a few jokes. All other stuff aside, he was ok Food was average, buffet style vegetables boring tinned and not exiting at all. This place definitely needs a lot of improvement though I do understand being located at the busiest part of London it is always busy and visitors' people traffic is heavy but we customers paying staff salaries would of expected more from well established brand ! Hope management will address this as Improvement much need it !!!

Abbiamo mangiato da Pizza Hut nel nostro primo giorno di vacanza a Londra, ma ho trovato la loro pizza troppo carica di olio, per i miei gusti, tanto che non ho avuto facilità a digerirla. Ho preferito, nei giorni successivi, scegliere altre catene con delle pizze per me più digeribili, come Franco Manca.

best pizza hut in central!! loved my server maria

Great service and food & good place visit & watch the world go by as we eat 👍👍👍👍👍👍

Worst toilets in UK Human waste all over toilet walls. The salad bar was empty for the whole time. And I got a very bad liver stomach within 2 hours of eating there

The order has been split due to a volume, but for some reason, I never received a part. Just Eat keeps saying because I provided a code on the driver's request, they will not accept any liability for missing an order; it is very pathetic. This is the worst customer service I have seen; I will make sure to be vocal about your lack of service.

I had a very nice experience . The food is very delicious and Ankit served us very nicely and is a very nice person. So in all ways we had a great time there.

I went for a takeaway order last night Friday the 13th December, first of all, one of the members of staff Niro was very welcoming , his customer service was outstanding that simply you wish to come back. Pizza and sides were prepare fast enough despite restaurant was busy, the flavour and ingredients just delicious. I will be visiting you with the whole family.

Kudos to Niraj & Imran for the service ✌️🎉. Good food & with good service

Amazing Best place to spend time Awessome staff

Manager was really kind and gave us a great table!

placed an order from the meal deal for 2 and a dessert and only the chicken wings arrived. The driver was very unhelpful and told me to contact just eat. Requested a refund in which can take up to 7 days. contacted pizza hut to be told my order is on the counter and the driver just picked up the chicken wings and left. Then I was told to request a refund and place another order and they'll insure I receive my order. I wish I listened to the reviews.

Fantastic dining experience. Value for order with combo option. Amazing staff and welcoming manager.

Super friendly and welcoming staff and manager. Loved the food. Loved the vibe.

Great experience at Pizza Hut! Manager Niroj was very friendly, service was quick, and the pizza was hot, fresh, and delicious. The restaurant was clean and cozy—a perfect spot for a meal. Highly recommend!

We ate well and at a good price for being London.

Food was great , good value for money

Really nice, friendly and helpful staff.

The food and service was both amazing especially Ankit server who looked after us so well. Definitely will be back again shortly.

Had a fantastic time at the pizza shop! The pizza was delicious, and Ashraf, the waiter, was incredibly polite and provided excellent service. Highly recommend!

It was amazing and great experience yahuuu

Our server Chirayu was very helpful polite and efficient.

It is really good, the pizzas are delicius and the stuff very kind!!

Excellent alternative for a quick meal in the center of London. Good pizza buffet menu... very soft and tasty pizza dough. Various salad ingredients. The water is a little too expensive.

We were hungry after our flight from Spain and my daughter wanted Pizza Hut. This was nothing like US pizza huts at all and left a lot to be desired. I ordered a garden pizza and they brought me a pineapple and onion pizza. I had a reservation for the Tim Burton exhibit so I accepted the pizza and picked off the pineapple cause we didn’t have time to wait for a new pizza. Onion rings tasted like they were left out for 2 days after being fried in old oil. Daughter enjoyed her pizza and ice cream. Salad bar was barely stocked, only 1 soda dispenser so always a wait and a whole second floor left empty for no apparent reason. The waitress was kind but looked overworked.

Pocket friendly meal option right next to Piccadilly Circus big screen. Food, staff, atmosphere all perfect. They also have charging options for your phones and other electronic devices where you are seated. Toilets available. Service is little slow. One good thing you can order and pay through your phone ‘scan, order and pay’.

Service was excellent! I very liked the hospitality from Niroj! Thanks a lot again, I coming definitely back.

Very good high- and low-crust pizza (I've been there twice). A big plus is the cheese, which is wrapped around the edges, but it's scored and rolled up, so you eat even more visually. A large pizza around £30 for a couple is enough. Very nice service every time. The toilet has WiFi, too. I highly recommend it

The best pizza hut in London without a doubt, all the staff super friendly and very clean, very good and cheap atmosphere, I recommend it 100%!

Great experience. Ruchit did his best. Thank you

The person assisting is was really nice. Thank you, Chirayu

It was a very good experience. The pizza was very good. It was quick and the attendant Chirayu was very friendly.

Estábamos hace 10 minutos. normalmente estaban cerrados pero "vidal" nos ayudó gracias a mi esposa stiuation especial. estoy muy appricated él era excelente. gracias vidal espero haber llamado su nombre es correcto.

Had a lovely time here chirayub was our server he was very polite and on the ball ensuring we had a great time at your restaurant

I have been to lots of pizza huts but this place felt like home. Specifically the staff was super nice. Daisy was very helpful. Thank you Daisy 🌼

It's a shame that service is now a QR code on a table. Dont get me wrong it's a shame for no interaction but also nice for no interrupting. All in all , a pizza hut, it's what it says on the tin lol

Arrived with my family around 5:30 . Waiting around 25 minutes till I was eventually approached by a member of the pizza hut team . Eventually was seated . Pizza was ordered and sides were ordered . Wife and I very disappointed and definitely wasn't worth the 25 minutes wait . Pizza was extremely dry and the crust was burnt. Garlic bread was rock hard and wasn't touched at all . Spoke to the manager who said he would offer a discount of a few pounds. Definitely won't be visiting pizza hut Piccadilly circus again . A trip to forget and definitely wasn't worth what I paid !!

Made to wait outside with a baby when only 5 tables downstairs were filled, whole of upstairs empty and unused, pizza dough raw, only 5 mozzarella sticks for £8, cooking oil needs changing, place is filthy, salad fresh though and restocked. Little guy who showed us to our table looked run off his feet yet wasn’t doing much annd was rude, didn’t hold door when I came through with pram which is a squeeze and place was empty, lady who served us was lovely and helpful. Cookie dough burnt to bottom of incredibly shallow dish. Loaded chicken thing tasted old and I’ll probably be sick later.