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3.7

Based on 4.871 opinions finded in 3 websites

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Nº 4645 in 7028 in City of London, Westminster

Nº 397 of 567 Italian in City of London, Westminster

CUSTOMERS TALK ABOUT DISHES WITH..cheesymustpatespepperoniladyoldmozzarellasaladcreampizzachickenpastagarlicpaycookedcheese

comment_iconOpinions

If you buy a pizza with mixed toppings they will just charge u for Both and not tell you.

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Manuel . 2025-03-11

MORE AT Google

We knew very well that Pizza Hut pizza is not that of Naples, but we went without prejudice... and we did well! Our pizzas (a margherita and a pepperoni original dough plus a handcrafted pepperoni) were light and appetizing, perfect for a carefree evening. The chips? Delivered a little late, but with great honesty deducted from the bill – which we appreciated. But the real highlight? The guy who works in the room! Unfortunately we didn't ask him his name, but he was so friendly and approachable that he won us over. He nicknamed us “the boys from Naples” and treated us with a contagious energy that made the experience even more pleasant. If you're around Piccadilly and fancy a pizza in a relaxed atmosphere, Pizza Hut is a safe choice... and if you find our friend, tell him that "the boys from Naples" say hello to him!

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Alessandro Mazzola . 2025-03-10

MORE AT Google

horrible and deeply upsetting experience at this Pizza Hut outlet. The waiter outright refused to take my order and instead told me to serve myself, while other customers were treated normally. This was nothing short of blatant racism and discrimination. To make things worse, the staff was shouting at customers, behaving aggressively, and even engaging in arguments and fights. Instead of ensuring a welcoming environment, they created a hostile and unsafe atmosphere. No one should have to go through this kind of humiliation and mistreatment at a restaurant. Pizza Hut seriously needs to hold their staff accountable for such unprofessional and offensive behavior. Until they take action, I strongly urge others to avoid this place.

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Hunter Sir . 2025-03-10

MORE AT Google

Chirayu our server was absolutely brilliant. He was so helpful and delivered a great service even after WE made a mistake with our order. Nothing was too much for him.

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Annabel Smithers . 2025-03-07

MORE AT Google

The place is very nice and the food is very good, the buffet is very good and the waiter Kieran has treated us very well and is very nice.

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June Fernández Pérez . 2025-03-07

MORE AT Google

we’re visiting london right now and wanted to get takeout, kieran was really nice and made the wait very entertaining and even helped us out as a tour guide. peak experience 10/10 would recommend (even just for kieran but the food is also good) schönen abend noch:)

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Pauline Queckenberg . 2025-03-05

MORE AT Google

First time in London. Thanks to the nice Scotsman who told me where to buy what I was looking for. I found it and bought it. Great service.

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Rafał Kaczorowski . 2025-02-27

MORE AT Google

very nice place in Piccadilly. great pizzas! our waiter was very friendly, thank you for this great evening

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Carine Clavaguera . 2025-02-25

MORE AT Google

The experience is very cold for what Pizza Hut is usually like in other countries

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M De León . 2025-02-23

MORE AT Google

Not friendly staff, long wait even when there are empty tables, dont come here!

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Jean Molr . 2025-02-20

MORE AT Google

Waiter who almost slammed the door in our faces and refused to serve....another one who should change jobs

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Dim Le maux Molina . 2025-02-20

MORE AT Google

La comida era agradable, el repartidor estaba bien educado, pero la porción de patatas fritas era una broma absoluta! ¿Puede Pizza Hut ofrecerme un reembolso en esto?

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jade m . 2025-02-18

MORE AT TripAdvisor

Abdul showed great customer service really appreciate him!

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Kimi Taff . 2025-02-17

MORE AT Google

Great service from Kieran…if I could give him 10 stars I would. He interacts with all his guests and goes the extra mile. He was especially good with my grandson Harley. He is a real credit to your restaurant. Next time we fancy pizza in London we will definitely be coming back to this restaurant!

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Jane Kitt . 2025-02-17

MORE AT Google

You get seated and told cash is not acceptable at their location. Not interested in ever visiting a restaurant where a legal tender is not acceptable

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S B . 2025-02-16

MORE AT Google

Tipico ristorante della catena Pizza Hut con le pizze in stile americano. Noi abbiamo preso il buffet, interessante per rapporto qualità prezzo. Se non vi piaciono le pizze in stile americano ma solo quelle "napoletane" andate altrove.

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garizza . 2025-02-15

MORE AT TripAdvisor

Estábamos allí para almorzar, y estábamos sentados sin tiempo de espera. El pizzabuffet fue decepcionante, con solo una pequeña selección de pizzas y en su mayoría vegetariana. El área de refrescos no estaba limpia, y los refrescos sabían mucho a cloro. Creo que usan agua del grifo clorada. Tomé un vaso de refresco con hielo triturado, y un vaso sin hielo, tampoco pude beber. La "fábrica de helados" era un refresco lechoso fino con solo unas cuantas salchichas y salsa. No hacía suficiente frío. En los inodoros se bloqueó un desagüe. Este Pizzahut parecía gastado, y te recomendaré que vayas a otro lugar.

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Rikke L . 2025-02-14

MORE AT TripAdvisor

Very nice place to eat , there was an employee her name is “Eiswraya” she us very lovely and smily , her treat was very nice, i will come again just for her trear🤍🤍 ⭐️⭐️⭐️⭐️🫳🏽

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kld x9 . 2025-02-13

MORE AT Google

Great restaurant, centrally located. Friendly efficient staff.

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Aileen McWhirter . 2025-02-12

MORE AT Google

NULL NULL NULL!!!!!!!! TO RUN AS FAR AS POSSIBLE!!! I had good memories of this pizza hut but I will never set foot in this scam again!!! The food is disgusting, their ordering system is completely rubbish, the bolognese is made with ketchup, the brownie?? It’s the first time in my life that I’ve tasted chocolate chewing gum… poor waitress, she didn’t know where to go, she was so ashamed!! Too bad for her because she was nice…

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yves . 2025-02-12

MORE AT Google

During my stay I stopped for a pizza, and I had a great time. Very attentive waiter and full of recommendations… Thanks Kieran 😉

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Nina Dinckel . 2025-02-10

MORE AT Google

Daisy was so attentive until the end of the service

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vipin fhastin . 2025-02-08

MORE AT Google

Good pizza near to Piccadilly!! Best staff and thanks Miriyam for your job💪

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Gionathan Amodei . 2025-02-08

MORE AT Google

Had a very nice dinner. The food was very good. we chose “the full meal deal”. We had some leftovers, that we all were allowed to pack home with us. But the thing was the incredible service from our waiter Irfan. He made the experience ten times better. We had a lot of requests, things like “getting the ice separate from the rest of the dessert”. Every weird request was met with no problem. But most of all his personality and humorous remarks, made the evening.

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Iben Flor Andersen . 2025-02-05

MORE AT Google

Tuvimos una cena muy agradable. La comida era muy buena. elegimos “el trato de comida completa”. Teníamos algunas sobras, que todos se nos permitió empacar con nosotros. Pero la cosa era el increíble servicio de nuestro camarero Irfan. Hizo la experiencia diez veces mejor. Tuvimos muchas peticiones, cosas como “separar el hielo del resto del postre”. Cada petición extraña fue atendida sin ningún problema. Pero sobre todo su personalidad y comentarios humorísticos, hicieron la velada.

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Iben F . 2025-02-05

MORE AT TripAdvisor

I like the Place came as a Tourist and had the Buffet menu. The Pizzas taste pretty good love the big Layer of the Bread and the Food Taste Generally good also the pasta. Just would say the pasta was a little bit watery and little to much creamy for the Brokkoli . And they could get more sauces for the ice cream. But all together it is good place to eat.

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Ollin . 2025-02-05

MORE AT Google

Very good quality of service, very clean toilet.

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Le duo Fornite . 2025-02-04

MORE AT Google

Daisy was super lovely and it was easy ordering a Special Order for me. Everything was great, but the prices are a little high, but we‘re in London.Everything is expensive.So thank you!

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Svenja Baumgärtner . 2025-02-04

MORE AT Google

Popped into for some childhood nostalgia and it did not dissapoint! Food, ambience and atmosphere all still reliably good!!

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sophie millar . 2025-02-04

MORE AT Google

The Pizza Hut restaurant is very, very good the lasagna is so delicious. What's special is the employee Kian is so cool, the best employee for young customers!

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Anke Evers . 2025-02-04

MORE AT Google

Absolutely brilliant service!!!

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Ruairi Hendron . 2025-02-03

MORE AT Google

This place is awesome and sitting arrangements are too good. Service is very fast I just love it❤️

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Unnati Padaya_official . 2025-02-02

MORE AT Google

Food is too good nd safe is very friendly

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kiran kalsariya . 2025-02-02

MORE AT Google

Clean, tidy place, delicious and fresh pizza

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Yuval Levy . 2025-02-01

MORE AT Google

Food was great. But the service was even better! Kieran made our experience in PizzaHut amazing: hospitality, great mood, positivity and any help you need. We were really tired that evening, but he did our day! Thank you

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beray tümer . 2025-01-31

MORE AT Google

We came here on a Friday evening and were seated quickly. The food was fresh and tasty as you’d hope. The staff were polite and it was a good night out with family. The downside is you don’t get the best internet service in this location so having to order online can be testing. Once you get on, it’s great. Ordering and paying before you get the food is fine, happy with that.

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Paul Roberts . 2025-01-31

MORE AT Google

How are you charging 62 quid for two normal pizzas? They're just standard pizzas... no drinks... very crowded inside too. Took a while..

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Joshua Burgess . 2025-01-30

MORE AT Google

Standard pizza from this chain, so if you like it, you will be satisfied. However, we had the pleasure of being served by a very friendly waiter. Mr. Ruchit went out of his way to make our stay pleasant. We recommend and greet you.

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Maciej Lubiszewski . 2025-01-29

MORE AT Google

Great food, BEST SERVICE. Kieran might just be the best waiter in all England, let alone London.

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mario alberto velasco mendez . 2025-01-27

MORE AT Google

The pizzas were really good compared to the last pizzahut i ate the serving times were somewhat fast but what makes it the best is we really loved the service. Especially Kieran was really nice and funny.

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alp . 2025-01-27

MORE AT Google

Top service, Smith very kind, helpful and friendly. The food is very good, we recommend the chicken bites (because they spakkano!!)

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Matilde Ballici . 2025-01-26

MORE AT Google

Everything was delicious, a great experience and the waiter Smit was super kind and friendly helping us choose! Thank you so much ❤️

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Gaia Trinchero . 2025-01-19

MORE AT Google

Nice experience, Very good customer service specially by Mr. Smit working here. Very fast service. Overall good experience.

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Shikha Patel . 2025-01-19

MORE AT Google

Great food, wonderful service nice atmosphere:)

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Dana Harush . 2025-01-16

MORE AT Google

Christmas holidays in London and we visited Pizza Hut as it no longer exists in Greece. We had a margarita, a Supreme and a Peperoni. They were all perfect!

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Manos Katsabouris . 2025-01-15

MORE AT Google

I recently visited Pizza Hut and had an incredibly frustrating experience. The customer service was subpar, and when I brought my concerns to the manager, he simply laughed it off instead of addressing the issue. I expected more professionalism and attentiveness, but sadly, that was not the case. It’s disappointing to see such a lack of respect for customers. I won’t be returning anytime soon.

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Zwali . 2025-01-14

MORE AT Google

Waiting outside while we see several tables available so we don't understand. Then we return, we are seated, we are given the cards without a word and then nothing. In fact there is a QR code to order. The waiters don't take orders. It's good to explain it... Don't forget to have battery on your phone so you can eat now... We have a buffet so the waiter has nothing to do, they only clear the table but they seem overwhelmed and they are extremely unpleasant… And the main thing is that I have never eaten in a pizza hut so badly, the pizzas were either tasteless or bad… We read the comments after the meal. Next time we will read before…. Oh and also we can't pay in cash the waiter told us to go to Burger King otherwise 😂

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Chloe Btn . 2025-01-06

MORE AT Google

Would give 0 stars if I were able to - The restaurant accepted my delivery order but closed the restaurant before even sending my order out. Waited for 2 hours and past closing without even being notified that I wouldn't be receiving my order.

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Romia Solanki . 2025-01-05

MORE AT Google

Waiting 10 to 15 minutes, no explanation when we were seated, waiter who blows when we ask a question, little choice in pizzas. Remember to take your credit card, the restaurant does not take cash. We will not come back.

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Michael Froquet . 2025-01-04

MORE AT Google

An endless wait. A monstrous queue outside while the inside was filled with empty seats. Staff who obviously don’t want to work…

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laetitia mortagua . 2025-01-02

MORE AT Google

Atmosphere was lovely and kind staff being very helpful

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Alj apa . 2025-01-01

MORE AT Google

Complicated system that doesn't work. Service nil. We were assigned a table at the buffet, even though the window was free and we wanted one by the window. Buffet looked bad, children were digging around in the pizza unsupervised. Left again after 15 minutes.

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Ralf . 2024-12-31

MORE AT Google

La peor pizza de mi vida. El servicio es patético. La mayoría del personal es perezoso y el comportamiento es muy grosero. Cenamos en el primer piso el 28 de diciembre.

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Vijay S . 2024-12-31

MORE AT TripAdvisor

The waitress was looking us from inside for 10 minutes when we were at the entrance; she wasn't busy and there were lots of empty tables, then she asked to use QR code on the table while there wasn't any signal for the internet. We waited half an hour that a waiter came and took our orders. After that we waited 20 minutes more for our food got ready but my pizza was cold , bland and it didn't have any taste or scent, without any basil or spice, it didn't seem fresh. I ordered a juice but it tasted terrible, it was just tab water with sugar and food colouring. I never go there again.

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Zara Nor . 2024-12-31

MORE AT Google

Catastrophic!!!!! No service!!! Dirty, unfriendly and difficult to place an order. We left the restaurant again

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Nicole Privat . 2024-12-31

MORE AT Google

The service is terrible and the atmosphere is uncomfortable. The system is also super complicated. The restaurant is definitely not worth its price!

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Neo Apollo . 2024-12-31

MORE AT Google

Worst Pizza ever eaten in my life..Service is pathetic..Majority of staff are lazy and behavior is very rude.We had dinner on first floor on 28th Dec

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Vijay Shinde . 2024-12-31

MORE AT Google

Good 👍Excellent service and taste

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Puni Patel . 2024-12-30

MORE AT Google

What can I say... early afternoon brunch felt as almost felt like why im even bothering to be here. Greeted by not very welcoming hi... the lady was not much of the help when it came to service and hospitality. We wanted to sit by the window as the table was free she made a comment that we won't fit there .. Don't think that was professional or unessesary need comment. Considering that me and my friend and I are not a * very large* in a size, maybe just in personality, comment was silly, rude. Then the guy who was serving us tried to uplift our spirits by suggesting buffet and cheaper option tho we explained that we here for experience and price difference won't make much difference. Helped us with a small chat and a few jokes. All other stuff aside, he was ok Food was average, buffet style vegetables boring tinned and not exiting at all. This place definitely needs a lot of improvement though I do understand being located at the busiest part of London it is always busy and visitors' people traffic is heavy but we customers paying staff salaries would of expected more from well established brand ! Hope management will address this as Improvement much need it !!!

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Diana Striganaviciene . 2024-12-27

MORE AT Google

Abbiamo mangiato da Pizza Hut nel nostro primo giorno di vacanza a Londra, ma ho trovato la loro pizza troppo carica di olio, per i miei gusti, tanto che non ho avuto facilità a digerirla. Ho preferito, nei giorni successivi, scegliere altre catene con delle pizze per me più digeribili, come Franco Manca.

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Paolo Carboni . 2024-12-23

MORE AT TripAdvisor

best pizza hut in central!! loved my server maria

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Kaitlynnn . 2024-12-20

MORE AT Google

Great service and food & good place visit & watch the world go by as we eat 👍👍👍👍👍👍

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wayne sams . 2024-12-19

MORE AT Google

Worst toilets in UK Human waste all over toilet walls. The salad bar was empty for the whole time. And I got a very bad liver stomach within 2 hours of eating there

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colin barker . 2024-12-19

MORE AT Google

The order has been split due to a volume, but for some reason, I never received a part. Just Eat keeps saying because I provided a code on the driver's request, they will not accept any liability for missing an order; it is very pathetic. This is the worst customer service I have seen; I will make sure to be vocal about your lack of service.

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Oleg . 2024-12-17

MORE AT Just Eat

I had a very nice experience . The food is very delicious and Ankit served us very nicely and is a very nice person. So in all ways we had a great time there.

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mehta ketan . 2024-12-15

MORE AT Google

I went for a takeaway order last night Friday the 13th December, first of all, one of the members of staff Niro was very welcoming , his customer service was outstanding that simply you wish to come back. Pizza and sides were prepare fast enough despite restaurant was busy, the flavour and ingredients just delicious. I will be visiting you with the whole family.

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Orlando Alvarado . 2024-12-14

MORE AT Google

Kudos to Niraj & Imran for the service ✌️🎉. Good food & with good service

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Kailash Kandel . 2024-12-14

MORE AT Google

Amazing Best place to spend time Awessome staff

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Moases Moases . 2024-12-13

MORE AT Google

Manager was really kind and gave us a great table!

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Ellie “Ell” Haynes . 2024-12-13

MORE AT Google

placed an order from the meal deal for 2 and a dessert and only the chicken wings arrived. The driver was very unhelpful and told me to contact just eat. Requested a refund in which can take up to 7 days. contacted pizza hut to be told my order is on the counter and the driver just picked up the chicken wings and left. Then I was told to request a refund and place another order and they'll insure I receive my order. I wish I listened to the reviews.

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Natasha . 2024-12-10

MORE AT Just Eat

Great experience at Pizza Hut! Manager Niroj was very friendly, service was quick, and the pizza was hot, fresh, and delicious. The restaurant was clean and cozy—a perfect spot for a meal. Highly recommend!

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ina shrestha . 2024-12-09

MORE AT Google

Fantastic dining experience. Value for order with combo option. Amazing staff and welcoming manager.

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Avishek Dhakal . 2024-12-09

MORE AT Google

Super friendly and welcoming staff and manager. Loved the food. Loved the vibe.

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Ashish Joshi . 2024-12-09

MORE AT Google

We ate well and at a good price for being London.

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Fco Javier Mota . 2024-12-08

MORE AT Google

Food was great , good value for money

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Louisa Prince . 2024-12-07

MORE AT Google

Really nice, friendly and helpful staff.

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Ali Abbasi . 2024-12-03

MORE AT Google

The food and service was both amazing especially Ankit server who looked after us so well. Definitely will be back again shortly.

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divesh anand . 2024-12-03

MORE AT Google

Had a fantastic time at the pizza shop! The pizza was delicious, and Ashraf, the waiter, was incredibly polite and provided excellent service. Highly recommend!

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manju Chettri (_itszu) . 2024-12-03

MORE AT Google

It was amazing and great experience yahuuu

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Rachin Mishra . 2024-12-03

MORE AT Google

Our server Chirayu was very helpful polite and efficient.

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Selina Palmer . 2024-11-23

MORE AT Google

It is really good, the pizzas are delicius and the stuff very kind!!

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Sira Fernández. Miranda . 2024-11-22

MORE AT Google

Excellent alternative for a quick meal in the center of London. Good pizza buffet menu... very soft and tasty pizza dough. Various salad ingredients. The water is a little too expensive.

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Dino Lopa . 2024-11-19

MORE AT Google

Pocket friendly meal option right next to Piccadilly Circus big screen. Food, staff, atmosphere all perfect. They also have charging options for your phones and other electronic devices where you are seated. Toilets available. Service is little slow. One good thing you can order and pay through your phone ‘scan, order and pay’.

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Maddy Sha . 2024-11-17

MORE AT Google

We were hungry after our flight from Spain and my daughter wanted Pizza Hut. This was nothing like US pizza huts at all and left a lot to be desired. I ordered a garden pizza and they brought me a pineapple and onion pizza. I had a reservation for the Tim Burton exhibit so I accepted the pizza and picked off the pineapple cause we didn’t have time to wait for a new pizza. Onion rings tasted like they were left out for 2 days after being fried in old oil. Daughter enjoyed her pizza and ice cream. Salad bar was barely stocked, only 1 soda dispenser so always a wait and a whole second floor left empty for no apparent reason. The waitress was kind but looked overworked.

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Debra Senorans . 2024-11-17

MORE AT Google

The best pizza hut in London without a doubt, all the staff super friendly and very clean, very good and cheap atmosphere, I recommend it 100%!

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jesus duran . 2024-11-16

MORE AT Google

Service was excellent! I very liked the hospitality from Niroj! Thanks a lot again, I coming definitely back.

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Galvani Makau Futa . 2024-11-16

MORE AT Google

Very good high- and low-crust pizza (I've been there twice). A big plus is the cheese, which is wrapped around the edges, but it's scored and rolled up, so you eat even more visually. A large pizza around £30 for a couple is enough. Very nice service every time. The toilet has WiFi, too. I highly recommend it

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Rafał Lis . 2024-11-16

MORE AT Google

The person assisting is was really nice. Thank you, Chirayu

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Bernadette Banga . 2024-11-15

MORE AT Google

It was a very good experience. The pizza was very good. It was quick and the attendant Chirayu was very friendly.

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Jheyssiane Almeida . 2024-11-15

MORE AT Google

Great experience. Ruchit did his best. Thank you

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Mujtaba Hannan . 2024-11-15

MORE AT Google

Estábamos hace 10 minutos. normalmente estaban cerrados pero "vidal" nos ayudó gracias a mi esposa stiuation especial. estoy muy appricated él era excelente. gracias vidal espero haber llamado su nombre es correcto.

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koksal g . 2024-11-14

MORE AT TripAdvisor

Had a lovely time here chirayub was our server he was very polite and on the ball ensuring we had a great time at your restaurant

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Kristel Johnson-R . 2024-11-14

MORE AT Google

I have been to lots of pizza huts but this place felt like home. Specifically the staff was super nice. Daisy was very helpful. Thank you Daisy 🌼

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Daler Singh . 2024-11-14

MORE AT Google

It's a shame that service is now a QR code on a table. Dont get me wrong it's a shame for no interaction but also nice for no interrupting. All in all , a pizza hut, it's what it says on the tin lol

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Lisa Burquest . 2024-11-13

MORE AT Google

Arrived with my family around 5:30 . Waiting around 25 minutes till I was eventually approached by a member of the pizza hut team . Eventually was seated . Pizza was ordered and sides were ordered . Wife and I very disappointed and definitely wasn't worth the 25 minutes wait . Pizza was extremely dry and the crust was burnt. Garlic bread was rock hard and wasn't touched at all . Spoke to the manager who said he would offer a discount of a few pounds. Definitely won't be visiting pizza hut Piccadilly circus again . A trip to forget and definitely wasn't worth what I paid !!

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Coach Killian Williamson . 2024-11-09

MORE AT Google

Made to wait outside with a baby when only 5 tables downstairs were filled, whole of upstairs empty and unused, pizza dough raw, only 5 mozzarella sticks for £8, cooking oil needs changing, place is filthy, salad fresh though and restocked. Little guy who showed us to our table looked run off his feet yet wasn’t doing much annd was rude, didn’t hold door when I came through with pram which is a squeeze and place was empty, lady who served us was lovely and helpful. Cookie dough burnt to bottom of incredibly shallow dish. Loaded chicken thing tasted old and I’ll probably be sick later.

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Lynsey Mitchell . 2024-11-03

MORE AT Google

The atmosphere is good, the place relatively clean. Only the toilet was a bit dirty and didn't have toilet paper. The food was really good, exactly what I was hoping for. And the waitress was on another level! She was really kind, funny, and even offered us her student discount cause she forgot to bring us the Mac 'n' cheese. A truly great place.

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pracko at . 2024-11-01

MORE AT Google

Really this restaurant is not need business we gone the stuff was rude and no body is answering properly I was there before the stuff was nice now days it’s not good so I am not happy with this service

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Harshil Bhatt . 2024-10-27

MORE AT Google

Great staff, everyone was very attentive to us! :)

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Rhi Thomas . 2024-10-24

MORE AT Google

El servicio y la cena fueron excepcionales. La pizza es fresca y sabrosa. Un lugar al que volver en el futuro. Personal muy amable.

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Theo R . 2024-10-23

MORE AT TripAdvisor

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