Richoux - Knightsbridge in City of London, Westminster

The most bland flavorless and terrible food that I’ve had in over a decade. Ewwww!! Save your money. We tried 4 dishes, and juices and shakes and gave them every chance.

Bad service very slow non profishinal waitress when you asked for the bill the start smile to tip them?

The place is beautiful, opposite Harrods. Their sweets are amazing, but I did not like the macarons at all

The service was very inattentive and everything took a long time, even though we were there on a Monday. There was a gluten-free cake, which we were happy about, but unfortunately the rest was not recommended.

Beautiful, elegant and tidy - the honey cake is one of the most delicious cakes in the world and its prices are excellent

A famous cafe in front of Harrods, the cake is delicious

Average at best. All show and no substance. It's ok charging £9 for 3 small macarons but they have to be tasty at the very least. If we hadn't known what flavours they were we would only be able to guess 1 out of the 3. Cappuccino was weak, warm, tasteless and had very minimal foam, which dissolved and disappeared all too quickly 😞 Our experience here wasn't helped by the fact that a lot of the staff were coughing and sneezing into their hands 😵‍💫

Lawko provided amazing service to us through the evening

The café offers a really extensive menu, including not only desserts and drinks but also full meals. However, we came just for coffee and something sweet. We ordered a piece of cake, which was truly delicious, and pancakes—perfectly fluffy and tasty. We also had coffee and mulled wine, and everything was spot on. The staff was very efficient, polite, and well-organized, which is impressive given the busy atmosphere. The décor is elegant and classy, yet cozy at the same time. This is a great place to relax with a good coffee and dessert. I highly recommend it to anyone who appreciates tasty food and a pleasant atmosphere!

Large place, opposite the Harrods exit! Excellent for snacks with English tea, but also for lunch and dinner!

Mr Ashraful and Mr Ali were very polite ,the food was delicious.The place looks fantastic!!We had a great time.Ill visit Cafe Concerto everytime I'll come to London. Maria Bountrou.

We went to this place for my birthday, but unfortunately, my friend’s meal had frozen meat instead of just being cold. We explained the issue to one of the waiters, who was wearing an Indian silk hat. Instead of considering the customer’s complaint or being polite, the waiter started poking and stirring my friend’s food with a fork and knife, repeatedly saying, “Show me, show me.” Imagine someone digging into your food, touching it with your utensils, and pointing at it with their hands instead of addressing the customer’s concern. It was extremely rude and unprofessional. Even when we reported the incident to the manager, they defended the waiter instead of apologizing. The manager said, “I’ll deal with it myself,” but didn’t ask the waiter to apologize to us. We were disappointed to see that another customer at the same time had also complained about this waiter, but the manager handled that situation poorly as well. When I mentioned that I would leave a negative review, the manager responded with a indifferent attitude, saying, “Go ahead.” As for the food and cake, I would rate them 2 out of 10. Honestly, you can find this level of food quality at a third- to fifth-class restaurant. Very disappointing experience.

Don’t be fooled by the location here. Lamb was served cold Bathroom was full of smoke from the kitchen. I am not one to moan and groan and I thank the lord for giving me something to eat. However, worth noting this is not what you think it is.

The service was diabolical and we waited a long time to order, to receive our food and when waiting to pay. Ignored us and our request when asking to pay. It's the worst, don't ever go there. This is the best restaurant to waste time in London. Recommended to visit if you have time.

The place is not save at all . They even steal my umbrella which I rent from my hotel ( notice that I’ve told the employee to keep it for me ) And I’ve spoken to the manager and I think this happened often 🤣 No response at all ! He took my number and promised me . And run away .

Excellent Christmas atmosphere in front of Harrods

High tea is an incredible experience!! Everything was perfect

Brunch visit was a bit disappointing. I had a full English, nice quality but just warm, not hot. My wife had eggs Benedict and it came with the hollandaise sauce split/lumpy. Waiter did offer a change but said no further hollandaise left at all?! Strange for a busy cafe. Ended up with me finishing at least 10 mins before my wife's replacement food arrived. For the cost, we expected more.

Probably the worst place in London. We got seated at 12.00am. We had been sitting for 15 mins when I called someone to take our order. We ordered 2 cappuccinos and 2 meals. The cappuccinos arrived at 12.40. The turkey breast was like cheap cold cuts and vegetables under cooked. The staff don’t know what they are doing. They are walking around as if they didn’t have anything to do while people are waiting for their foods and drinks. All of this just over £72.00.

Nice food and atmosphere. I’d like to thank Devansh for his spectacular service and hospitality.

Devansh was truly outstanding; he was incredibly helpful and attentive to our needs.

thank you so much from the nice customer service miss Pravallika!

Very nice atmosphere, thank you devansh for your hospitality .

Lawko is a good person he served me so nice he’s a good person and so polite 👌 its a good experience for me

Great food! Eccellent work in serving the table done by Devansh

Thank you Pravallika for your great service.

Thankyou Pravallika for the good service!

Pravallika was very friendly and professional. Food and drink delicious.

Devanash was really helpful! Very nice place !

We waited nearly 1 hour after we ordered. Several waiters checked on us and we said we had ordered. Obviously no one checked our order because after about 50 minutes our original waiter cane to take our order again. Admitted he had lost our order. We left.

One of the worst experiences I've ever had! Very poor customer service! Ashraful who served us definitely needs a good training on how to treat guests...

The food was delicious and the service was second to none. The Manager Ashraful was amazing and tended to our every request. We were a table of 14 and nothing was lacking. GREAT SERVICE!

Had the absolute best service and meal! Ashraful was amazing and made sure everything was on point. I had the rigatoni mushroom fondue and it was delicious and a generous portion. All our appetizers were exquisite. Would definitely recommend for big groups, they were able to accommodate 14 of us.

We decided on coffee and cake and. Americano was good (£ 4.75) and the cake was delicious. The beautiful chandeliers add to the atmosphere. The service is really lacking: a long wait of 15+ minutes and had to ask a couple of times for our order. We asked twice to bring the milk for the coffee. The waiter was kind but felt a bit embarrassed. It's messy around the bar where dirty dishes keep piling up in view of customers while new food plates from the kitchen are put amongst it. The washroom could really use attention hourly at this busy place across from Harrods. Would never return. Also note: just for this, they add 12% 'discretionary' charge, it's a shame. £32 total bill.

One staff Nilam is very kind, and food is very good, nice service, overall very good experience.

My experience was good, all staff very kind with us, food & drinks excellent nd atmosphere also good I’m glad to come here Nd one of the. Staff asif he’s is very kind to me excellent service Thanks 🤍

I asked for tea and they brought me a cup that smelled like eggs 🤢

SAQi thank you you are very kind .Good service

Saqi, thank you. A great overall experience.

Saqi made my day with his very HAPPY attitude and excellent service *****

Everything perfect! Very nice food and friendly staff. We have been served by Saqi

Nice place to eat, just opposite of Harrods. Very friendly staff, especially Saqi:)

Saqib made our experience very lovely. Great food and atmosphere.

Very nice atmosphere and delightful service Saqib was very pleasant.

Food and atmosphere are amazing, and Saqi was great as well. Thank you

Friendly staff, nice coffee and relaxing clean and tidy restaurant

Pravallika served us in a brilliant way .

My friend and I had a very bad service experience at this restaurant. We came to London from other cities in the UK and experienced a very long journey, but when we came to this store they did not provide service commensurate with the service charge. We don't like your gray haired older waiter, we obviously ordered afternoon tea and he asked us many times which afternoon tea we wanted but he told me I hated it. We introduced the drinks that come with the afternoon tea and he knew we were foreigners but was still very rude. Upon checking out, he slammed the receipt on the table without even smiling at us. We felt really discriminated against even though we had actually already paid the service charge. I hope they can improve.

Loved the hot chocolate and the cafe! Staff were friendly and helpful!

More than 1 hour of waiting, catastrophic service, table not cleaned….

Grabbed a hot drink and snack while out in London. The service was quick from getting seated to receiving the order and bill. They were out of the Gingerbread hot chocolate so I ordered the winter tea and apricot Danish, which both were nice.

Excellent restaurant just opposite Harrods and besides the Paradox Museum. Loved the mushroom balls dish! Also all the cakes are extremely delicious...loved all of them. The ambience is also classic royal and cozy. Worth a visit if you are on a date....

Very good coffee and cakes. I fell in love with the warm scones.

I visited Café Concerto and ordered fish and chips. While the food was acceptable, the service was extremely disappointing. One staff member, Ashraful, appeared to avoid me entirely, ignoring my requests while promptly assisting other customers who did not look like me (e.g., white/Asian customers). This behavior felt discriminatory and is unacceptable. If this is the standard of service, I will not be returning and will take my business elsewhere.

The coffee was great, a place worth a visit

Beautiful place and excellent food. Service is not that good.

Lovely atmosphere, decor & food. However, service was a little lacking. For example, shown to table and left for 10 mins, then ordered food, and had to wait another 25 minutes for it to arrive. We only ordered cake a drinks, which shouldn't have taken that long. I can appreciate this is London, so at times, things are busy, but it just felt a bit like you weren't really wanted, which is a shame because it does look like a nice place and the food and drink is nice. However, when spending over £35 on two pieces of cake and a te & ice tea, I expected a little more.

Very long waiting for coffee and hot chocolate and two desserts My coffee was cold And deserts looks very bad

Incredibly rude staff member at the door seemed repulsed at serving my partner, even suggesting seating outside instead. Was it the dress code? You're a cafe on the high street during peak and had kids inside. The Prada Cafe is down the street, not here. Maybe you heard the Irish accent and felt a little discriminatory?

Just came with a friend for a quick catchup and had a passion fruit lemonade, it was nice honestly! The vibe, the place, the music is lovely saraha so I recommend it tbh 👌🏼😊

Beautiful setting, but the cakes are not good and very expensive. It's not worth going there. Too bad, because the staff is friendly

Had to chase them up for our order after waiting 20 minutes for coffee and cakes and even then they brought wrong cake ,they also brought to us order from other table , it looked very chaotic there … We were also sat close to food elevator and it was sooo noisy with all cutlery they were just throwing in boxes or so , so atmosphere was really horrendous , staff looked like running around but service was poor as realised other tables had issues also either with order or bill or just checking their phones all the time at the till But cakes were amazing tasted really good However wouldn’t go back

I recently visited this place . It served us Cold flat white coffee . Cold pot of English tea . The pistachio cake was dry and the waitress served my brother one Macaroon for £8/- . When I asked her is that all we get she said we can order more ? Do not go there . Total cost was nearly £24/- for that . You are better off going some other place !!!!

It's one of my favourite places in London. I enjoy the tiramisu and cheesecake lemon.

This is the first time ever I hear from a coffe that still water need to be served step by step that takes 10 mins as the waiter said.

Great place good food excellent quality

Great experience, good food, clean place, great service

Great place good food excellent work

The restaurant offers an exceptional experience, with sophisticated dishes and impeccable presentation. The service is attentive and professional, creating a welcoming environment. The flavors are intense and innovative, highlighting the harmony of the ingredients. A true gastronomic journey. Highly recommended!

very good food, very fast service and very polite, congratulations

nice food but seems difficult for the staff to deliver an order to the table correctly. Asked for breakfast tea and given Darjeeling because they ran out. Still waiting for a Danish pastry to turn up from 30 minutes ago.

Very good food, I loved everything

Casino, non-existent service, disorder, too many customers for available staff, after 20 minutes of waiters walking past you and no one asking you what you want, never seen anything like it.

food is great but service is awful. the people are kind but very disorganized and forgetful of what is needed. would come back if service improved.

It was an awesome experience celebrating my sisters' birthday at Concerto Knightsbridge Branch. Jagmeet ( the waiter) was amazing and very accompdative to our requests. He made us feel welcomed and truely appreciated his efforts, enthusiasm and kind smile. All the very best 👌

Recently, I visited **Caffè Concerto** and I must say the place is truly beautiful and elegant. The decor is classy and the atmosphere is welcoming, making this café an ideal spot to relax and spend some quality time. However, my experience was unfortunately disappointing due to the service. I had to wait **40 minutes** for two coffees, a hot chocolate, and two desserts. Considering the crowd and peak time, some wait is understandable, but 40 minutes for a simple order is really excessive. I expected more efficient service, especially at a place of this level. Additionally, the water we ordered never arrived at our table, which added to our dissatisfaction. While the staff was friendly, the organization seemed lacking. The waiters appeared overwhelmed and not well-coordinated. This negatively impacted our overall experience. The manager should seriously consider improving the situation to ensure the service matches the quality of the ambiance. Despite the beauty of the venue and the quality of the food, the long wait time and the lack of attention to details, like the missing water, ruined what could have been a perfect experience. I hope the management can improve these aspects because Caffè Concerto has a lot of potential to be an outstanding place.

Fine Dine in just in front of Harrods, fantastic food combo, Afternoon tea combo was amazing combination.. good food options for kids.. Pravallika was very helpful and took care of our needs. She was very polite and keep asking about the menu and food combo options.. She mad sure we are selecting right food.. awesome experience!

Very friendly waitress Pravallika. Great service and good hot food.

Great breakfast, great coffee, and excellent service. French Toast, and Mocha was one of the best on my visit to London

Pravallikka she give us lovely service thank you

Very nice place, Pravalliva was so kind. Exellent service

Food served really slow, 30 mins for a pot of tea and one serving of scones and scones came in really bready texture. Wouldnt bet on their afternoon teas!

A very delicious restaurant with a reasonable price. I recommend trying it

A nice place for those who love coffee. The coffee is not delicious. It is crowded and a little noisy, but the service is excellent despite the crowd. We took black coffee, which is not delicious, and a cappuccino that is also not delicious, and a tiramisu. Shame on the noise.

One of the best in town.. it taste is delicious, highly recommended.. And thank you for service.

Had a great experience and delicious food and fabulous atmosphere

Devansh was really nice guy … he was so polite , he replied very quickly and served too fast .. was good not good , very goood …

This is the one of nice places I like it

Joao, your cousin, told me to come here to evaluate and say that it's rubbish

Slow service. The staff weren't rude, but they could be more nicer. Smile etc. When the place looks like this and have high prices, I also expect good service.

Pravallika provided great service. Everything was splendid

the food is perfect, apart from the service which is wonderful 🥴♥️

We had a great time and service by Pravallika! Thank you!

Very good customer service from pravallika

The environment was absolutely amazing. They served Quality food. The taste was amazing.

Had a great experince. The food was excellent and the atmosphere was littttt!!!

Pravallika was very professional and polite

Best restaurant I've ever been to, super top, I highly recommend it

Very bad service i waited for one hour to have my order the food was cold and the waiter was very arrogant and not respectful with us

, i am disappointed about the service! We waited 45 minutes for the food to come while everyone else was being served quickly! We waited soon and the service was very bad. Unfortunately, there is racism against Arabs because all the other tables were served better than us.