Based on 1 opinions finded in 1 websites
Based on 1 opinions finded in 1 websites
Nº 728 in 792 in Bournemouth
Opinions
I was given vouchers from my sister as a present and was really looking forward to a meal out as it has been difficult since my husband died. Hotel setting and staff were wonderful but our Sunday lunch was very disappointing. The starter and dessert were ok. We all had roast beef which was tough and I had to leave mine as did my daughter as it was difficult to get a knife though let alone chew. The amount of vegetables were a little on the mean side and Yorkshire pudding full of air. I was asked from the waitress if I wanted to see the manager but I choose not to although I would have done this discreetly had I not been with my daughter who suffers with anxiety. Not the greatest of experiences.
Adventurer283833 . 2022-11-13
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463 Opinions
Oh dear. So baked potato, ribs and chicken. Ribs were a floury mess. White, fatty just not something you could eat. Jacket potato was flooded in watery beans and cheap cheese. Apart from the chicken we shared the rest went in the bin. Cali had been better. Looks like the bad old days are back.
16 Opinions
we visited for drinks Saturday afternoon. We had to queue for 45 minutes to get in, meanwhile it seemed that the “security” had favourites that they let in in front of us. The security staff were rude and had no customer service skills whatever. Talking and laughing and ignoring the queue. We were told we had to wait as even though there was room for us the bar staff couldn’t keep up with the queue so they didn’t want to make it worse. Once inside it was another 30 mins in a queue to get drinks. I feel the place is a good idea but the security staff need to be trained in customer service, instead of using the job as a means to chat up bikini clad young women and to make themselves appear popular - very immature behaviour.
100 Opinions
Very poor customer serves especially for the staff called nathan he told me to go faster when I was trying to get my food and I heard him whisper when I paid hes so dull needs he said might as well spit in his food I got a refund and just left I hope his managers have a look at this message and have a talk with him and when I asked for a manager he said ok and went to the back for 30 minutes +and in the end I got a very nice staff member come up to me and gave me a refund and a apology