Based on 124 opinions finded in 2 websites
Based on 124 opinions finded in 2 websites
Opinions
Food is ok but the service is too slow!
Hold ThatCard . 2023-06-24
MORE AT Google
Very welcoming. Excellent food with a good range of prices. Certainly value for money.
rod bellis . 2023-03-06
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Don’t hesitate to come here to have a pleasant time having good tea and pastries. Also because Sathish was very thoughtful and well-rounded. Worth it!
Jordi Schlaghecke i Gras . 2022-12-11
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We had a very lovely afternoon tea here. We didn’t reserve in advance but they happily accommodated us. They said it would take 30 minutes to prepare, but brought out our tea and everything was ready in less than 20. They did suggest to book ahead in the future to avoid disappointment. There was lovely air conditioning in the restaurant which felt great on a hot day. They didn’t have a large tea selection, but they did have the classics. Their sandwiches, cakes, and scones were delicious.
Molly John . 2022-07-07
MORE AT Google
Afternoon tea was delicious and Maria serving us was wonderful! 👍
Frank Kok . 2022-04-17
MORE AT Google
Food very good and staff very helpful
PETER H . 2021-10-29
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Food is very good - waiter is even better - Mohamed pampered us like royals. The food is very good - selection is limited but enough for every taste
Charliesbestfriend . 2019-12-19
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We were staying at the Doubletree Hotel and decided to try out there restaurant just off from the pretty foyer. The lounge is quite nice with a fire burning. The restaurant part, at the front, constantly blows cold air. The lady beside us was wrapped up well with a big scarf and i could see was suffering. The appetizers were fine, although we were brought a dish we didn't order. It took well over an hour to get our meal, two lamb dishes and a salmon. However, my husband's salmon didn't come and we had to tell two waiters before something was done. They said "five minutes" and 40 minutes later it arrived without the green beans ordered to go with it. We were charged for the green beans and for the extra non-ordered appetizer. Finally i asked for the manager. He kindly offered to take 15 pounds off the bill but still didn't remove the extra 12.5 pounds we were overcharged. Honestly, any restaurant worth their weight in salt would have comped my husband's meal as we were stuck there for over 2 hours from the time we first ordered until it came. I had to push to get the items removed we didn't want and we were offered a drink each. By this time our 20+ son had gone to bed. It was just very bad service and the explanation was that the waiter was new. We had 3 waiters all scurrying and not knowing what they were doing. (All 3 were sweet though). Sad thing is the food overall was quite good. Loved the lamb. We definitely would NOT go back. By the way, the restaurant was empty all but the one other table of 3.
Stephanie G . 2019-10-12
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Nice bar with a friendly atmosphere. No table service that we could see but easy enough to order and serve yourself. Nice fire going in the mid-section
Stephanie G . 2019-10-12
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I was initially impressed by the design of this bar area in the hotel. But the bar service just left me morning. Firstly I had to go to the bar to even be acknowledged and even that they took their time. The pricing was exorbitant even for that area of London.
waynej2013 . 2019-10-02
MORE AT TripAdvisor
Having received a voucher from a friend (from Next) decided on the Hilton doubletree near The British Museum for afternoon tea. I know that there have been loads of negative reviews but I found the opposite! IT was really, really lovely. The setting is a bit more relaxed that most afternoon tea's I've been too, with a bar like atmosphere. Service was very cheery but quite relaxed, less attentive that others but in keeping with the more relaxed setting. However when we did see someone extra tea was prompt or directions given to toilets! The food itself was delicious. Really fresh sandwiches that had delicious fillings. The cakes were just like eating fluffy air! Loads of selection and really tasty. Everything was very fresh and beautifully made. I felt very sick after eating that much!!! Really lovely, not the poshest but definitely one of the best food wise.
mrsbsouthend . 2019-02-23
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This is a hotel restaurant, so the food and service is mediocre. Staf can leave you waiting for seating, menus and food. The restaurant has full menus for lunch and dinner and a bar menu. While most food is just middling, the afternoon tea is quite good.
Brimsmith . 2018-11-26
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Stayed in the Hotel on business (first mistake - see review) - and decided to have something quick in the Restaurant for dinner - Ordered Fillet Steak - was asked how I want it - Medium rare, more to the rare please! - was told I can not have that - but can have it medium rare. (?) - anyway - steak arrived "well done" - nice and grey throughout - sides not worth mentioning, sauce overly salty (and burnt?) - what a disappointment....
Grantig . 2018-08-03
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We enjoyed our evening meal at 5:30 pm, it was pleasant, the food was of a good standard and the service with a smile. I certainly would return to this restaurant for a meal and the main courses we all enjoyed greatly. A nice choice with pleasant staff.
PureVacations T . 2017-12-17
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Arrived early, we were seated straight away - there was only 1 other couple there. Strange set up - it’s a restaurant in the foyer attached to the bar. Ordered a pint of kronenberg, a murky ale turned up. They changed it for a correct drink. Mains - we had salmon nicoise - best option of 3 poor choices. It was nice. Salmon cooked well, 1 cold baby potato in the salad. The apple tart tatin dessert arrived frozen. It took 2 people to understand what the problem was as none of the staff spoke very good English. We waited for a new one to be microwaved. The lemon tart was supposed to have caramelised figs with it - these did not appear - the waiter didn’t understand and said they were the berry compote. There needs to be more understanding of the menu and staff need to be more attentive. This is more of a bar and is no place for a restaurant. Will not be returning.
amyessex83 . 2017-11-18
MORE AT TripAdvisor
We were given a gift experience voucher for tea with champagne. When I booked a few days ago I had to ring back as they could not take my booking at that moment. When we arrived today they had the booking in a different name so not a great start. We were sat down and only given a choice of 4 teas or coffee so we went for breakfast tea which was fine. They managed to cater for our diatery requirements ok but did not bring any champagne. I asked and the waitress went off to locate the voucher I had given to her which she had not read. The sandwiches were nice, the scones were small and a little dry / stale. The French macarons were very nice and the other small cake bites were ok if a little stodgy. The service was almost invisible. I had to ask for more hot water and noone came to check on us or say goodbye. I did not leave a tip which for me is almost unheard of.
sheepygold . 2017-11-04
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We visited the Double Tree by Hilton Restaurant 92 for a gift experience afternoon tea paid for by our daughter for her Dad's birthday. This has to be the worst afternoon tea we have ever experienced. The venue lacked ambience, and the afternoon tea itself was very average. The scones were burnt and tiny (one resembled a biscuit!). I returned the scones and we were presented with more which were equally tiny and burnt. Just enough jam to cover the scones. After most cream teas, we have normally been very full or not able to finish the quantity of food, but we left feeling hungry. Would definitely not recommend, especially at a price of £25 per person!! Extremely disappointing.
andrewrS7653DX . 2017-10-17
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Enjoyed our afternoon tea (including catering for gluten free.) luckily I checked on the morning to see they had our booking -they did not! But they did accommodate us and all was well. Maybe worth checking if you booked. Nice interior and atmosphere. Sandwiches could...
Magnus G . 2017-10-13
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Nice ambience, attentive staff and tasty food. Really enjoyed our dinner and would recommend this restaurant.
rhiyomao . 2017-09-06
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Have to say i was very disappointed. Poor service and bread was crusty on the stand. Aircon was on and it was way too cold. We asked for it to be turned off but nothing happened. Cakes and sandwiches were average! Will defo not recommended...
rebeccap823 . 2017-08-18
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Good food and drinks. Services is great. You can eat in the lounge area if you just want to hang and enjoy the ambiance.
Who A . 2017-08-13
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We had a voucher for a "luxurious" 2 course meal in a 4 star London Hotel and - unfortunately - we chose this hotel as it was close to a theatre we were going to. The voucher cost £49. We were offered a choice of...
barbaravR8412NN . 2017-08-07
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We visited here whilst staying in the hotel. We booked for Friday night at 7.30pm. On arrival the place was empty. Literally empty. That should have been the first clue. We were seated and given menus. After about literally 2 minutes the waitress was back...
angelabA473CV . 2017-07-11
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We walked past the Doubletree this morning and saw their A-board outside offering afternoon tea (£35 for two). It gave a good description and said "pop-in for afternoon tea". We decided to do just that. They serve from 1-4.30pm, so we thought if we went...
Tracy F . 2017-06-13
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We booked afternoon tea for 2 along with a visit to a museum as part of a package in order to celebrate a recent family birthday. Having spent in excess of £50.00 we sadly feel extremely short changed. The sandwiches were when they arrived were...
Natalie T . 2017-06-04
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Staff have no clue and never around to ask for more tea! Dried out boring sandwiches and the first set of cakes we got where frozen and not even a sorry just brought us a second plate of half frozen cakes!! Embarrassed to call this...
JustJo19 . 2017-05-19
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Like others, we feel hugely disappointed, indeed ripped off, at the 'Experience London' voucher gifted to us by a dear relative. We designed a day in London with the afternoon tea at the Doubletree as a centrepiece. We noticed immediately that the experience voucher had...
TrevorHall . 2017-05-12
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From entering the restaurant to leaving at midnight the staff were absolutely wonderful in terms of outstanding service. I think this is now my favourite local restaurant . The food was outstanding . Starting with the most delicious amuse bouche , followed by onion soup...
Lisa W . 2017-04-15
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I have eaten here a few times since I often stay at the Hilton while in London, and every time the food has been really great. This time was no exception. The risotto was great. Only negative was that the poached egg was a bit...
PdxDane . 2017-04-06
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I have written already about a team member who was great! Lilly was wonderful! Take into consideration that I don't really bother writing feedbacks or complaints, but she was lovely! I hope she is still working there when I come back in April this year...
clairedub0is . 2017-03-20
MORE AT TripAdvisor
We went there for high tea with a Groupon deal. So i guess it can be a pricey pricey without it, but we had a great great time. The food was excellent and there was plenty, prosecco great and tea delicious (but not enough options...
vmorgane . 2017-03-03
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Adequate afternoon tea, not the best I've had but very good value considering the low price especially including the glass of bubbly. Sandwiches okay, cakes and scones actually pretty good although some more jam with the scones would have been good! Wasn't offered alternative teas,...
757jayneb . 2017-02-14
MORE AT TripAdvisor
Although the choice was not extensive, what choice we had was excellent and cooked to our preference. My Gourmet card was accepted for our pre-booked meals.
14Doreen . 2017-01-26
MORE AT TripAdvisor
Quite pricey but food was good. Fillet steak was excellent. Relaxed atmosphere. I had a mid priced Sauvignon blanc which was Ok but nothing special.
Cornwall_VIP . 2016-11-29
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My partner and I had been looking forward to afternoon tea, a birthday present to me from my daughter. Sadly, we were underwhelmed. We were seated in a cold, grey room with all the charm of a conference room and in full view of the main road.When our afternoon tea arrived, far from the tasty treats we were expecting, we were presented with meagre portions of underwhelming 'delicacies'. Sandwiches on stale bread, miniscule tough scones and a few small, dry cakes that tasted as if Mr Kipling had left them out for a few days.If I had been paying for this experience I would have been furious. As a gift I felt disappointed and will have to pretend to my daughter it was lovely, so as not to hurt her feelings.I would not recommend this venue for afternoon tea.
LouisaMayAlcott . 2016-11-06
MORE AT TripAdvisor
We love an afternoon tea. One of this country's great gifts to civilisation. When my wife got one of those 'experience' vouchers for her birthday we were very happy to make a trip to London a bit special so booked this hotel for its afternoon...
Andystan . 2016-10-29
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This was a birthday present. Arrived at the restaurant & was welcomed by a very pleasant man who seated us at a nice table and asked us if we would like tea or coffee. Tea of course! Out of all the afternoon tea experiences I...
SH05059 . 2016-10-10
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After a long tiring day visiting London, I had dinner at this restaurant, as it was the closest to my hotel room. The restaurant got busy quite quick. Staff were friendly and did a great job. The food was rather average and I tried different...
InaF . 2016-09-26
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Not always sure about hilton but here at least there is a genuine effort by the staff to help and do their best. food though is just average although the setting is fine. cost ....if you have a tastecard good value
Andrew G . 2016-09-25
MORE AT TripAdvisor
Dont go. We arrived to find no one to meet and greet. A table was pointed out to us and we were left to make are selves comfortable. Not a good start. After a short time we were asked would we like tea or coffee. This was brought to us in what I can only call a builders cup for the coffee and a builders tea pot for the tea none of which matched the china on the table. No tea strainner, china tea pot or coffee carafe!! Then our afternoon tea arrived I could not believe my eyes. What a joke, for two people an assortment of 8 tiny finger sandwiches, four of the smallest scones (salad tomatoe size)severed cold. No toasted tea cake as advertised. A selection of bite size cakes,liken to something one of the cheaper supermarket would sell, then cut to size. It would of been nice before we started if we had been shown the drinks menu as we would of ordered a glass of bubbly or two. Also when we phoned to book the table we were told that hendricks gin and tonic was avaliable for £5 each as an accompanlment to the afternoon tea, again this wasnt offered. Afternoon tea here is no treat.
kitten785 . 2016-09-05
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We used Bar 92 as a meeting place prior to dining nearby. I don't think I would choose to eat here but, then again, I always avoid hotel restaurants whenever possible. Their wine list is reasonably extensive and there are close on 20 that you...
MikeArran . 2016-08-23
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Had a voucher so booked afternoon tea here. Not the best we have had but they did bring me additional sandwiches. Friendly staff.
Feverboy73 . 2016-08-13
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A dining room from a slightly earlier era, bland tired décor. Food too average for a Hilton label, lacked flair and not very tasty. Thanks to the charming and thoughtful Sharron I enjoyed the evening but not because of the food or the setting.
Geoffrey S . 2016-08-12
MORE AT TripAdvisor
We stayed at the Doubletree and went out of convenience for dinner to Restaurant 92. The service on the beginning was exceptional and our friendly waitress L. made us feel very welcome. Drinks and mains got served prompt and were good value for money. Coffees...
chriseV9341MK . 2016-07-25
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I took my daughter for afternoon tea at The Doubletree Hilton in Holborn and had the most fabulous afternoon, not just down to the delicious cakes and finger food but to the staff as well. From the minute we stepped inside the restaurant, we were...
ShellsHotels . 2016-06-02
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While staying in the attached Doubletree hotel I felt lazy and just wanted a quick mean. What a mistake. The service was terribly slow (though the lone waitress was very nice). It took almost 15 minutes to get the Coke I ordered. I had the...
Qwicker1985 . 2016-05-31
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Last trip to the DoubleTree, I ate here twice. While I have had the pizzas before and they are good, I really enjoyed the Tikka Masala that they have on the menu now. The staff is friendly, and the atmosphere is great for just dining...
AJC473 . 2016-05-25
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My wife and I came here on Valentine's Day paid for by a £29 gift voucher. We had been to the Doubletree Victoria last year and found it very good but this place was even a little better. The quality of the sandwiches, scones and...
sheepygold . 2016-02-19
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This restaurant is located in the DoubleTree West End on Southampton Row. The food is not very good but the wait staff is pleasant, thus the three stars. I wouldn't go there to eat a meal again on purpose.
AAHolt . 2016-01-28
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This is about the Groupon deal of 2-courses for 2 people, served on 7 DEC, 2015.In the website, it mentioned the starter is something like - smoked salmon with capers, horseradish cream and mixed leaves but only calamari is closer to the standard.AND, the main is grilled mackerel fillets on a new potato and red onion salad OR ricotta and spinach ravioli on a bed of roasted Mediterranean vegetables in a tomato and basil sauce. But the menu became fish and chip OR penne pasta with mix peppers!Yes. The website also mention the menu would subject to change. However, the things should match the standard that what they proposed in the Groupon and normal customer would be pleased but NOT DOWNGRADED EVERYTHING, from restaurant menu to PUB FOOD! Honestly, if you presented fish and chip and Penne pasta in the Groupon website, NO ONE WOULD LIKE TO PAY 29pounds for these! THEY ARE JUST PUB FOOD!!! The choices we had were ALL PUB FOOD!I did ask the waitress that whether we could be served the alternative but she said NO! I immediately felt that I was cheated! I never expect Hilton would play the trick like this!Even serving the pub food, they are below standard as a hotel should be: The soup tasted like from supermarket, the fish was tasteless even worse than Bird-eye. This just makes me lost my trust to Hilton group. And forget to mention, this was my birthday, thanks!
fungtszkan . 2015-12-08
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Excelente ambiente, calmo, suave música de fondo, la atención esmerada y un menú variado y de gran calidad.
jose s . 2015-09-03
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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