Renwicks Restaurant at Macdonald Cardrona Hotel in Scottish Borders

Staff Service 5Star. Special mention for Sophie, Kate, Adam, Matthew, Mr Mohammad Salim who were outstanding exponents of Excellence in restaurant customer service. They are Outstanding Assets to the World renowned MacDonald Resorts Hotel Spa and Golf Group.

We had a lovely dinner at this restaurant, nice views, great selection of drinks and the service was superb. Especially Salim, his customer service and attention to detail was fantastic. He’s a superstar.

Everyone will have differing experiences and opinions. My Hogmanay and New Years Day 2023 Experience was Top Drawer stuff. No negatives here. Just Substantial food servings. Top Notch.

Had a lovely meal in restaurant. Aimee was lovely and the scenery was spectacular. Selection of food was great and local!

Three prior reviews are certainly not my experience. Were they at the same restaurant I wonder? Young staff who couldn't be more helpful, welcoming and friendly. Good sized portions and good quality too. Possibly a slightly more limited evening menu than prior to covid but I'm sure there's something for everyone. Buffet breakfast exceeds Premier Inns. Great choice too. Plently of space between tables and what a view over the golf course, River Tweed and hillside.

Clearly they bank on the captive guest unless you want to drive. Chewy beef rump and whole main course luke warm. Service staff not interested. Scampi starter tiny. £30 for 2 courses

Extortionate prices and pitful quantities. See main Cardrona Hotel page for the full review. I would have given only one star had it not been for the pleasant staff.

The service is slow. The food is fine but served on big plates which show up the portion size. If you want chips,potatoes or veg these come as a side dish at £5 each. Cost is on the high side because you are a 'captive audience ' with no nearby alternatives.

We thoroughly enjoyed our two dinners at the Renwicks Restaurant. The steak tasted amazing, and came as blue as I want it to be, the lemon torte and sticky toffee pudding were delicious, and the chicken liver parfait was very tasty. Our main issue was with portion sizes, not so much with the meat or fish themselves but with the vegetables/bread that come with them. I got one small mushroom and half a tomato with my steak! And the portion of celery remoulade with the chicken was very small. I also had the lamb which was fine (some of it was a wee bit dry for my liking) and got chips instead of mash potatoes (as they contain cream which I can’t have) and the chips looked very tired, like they had been waiting all day to be served ... The chicken parfait came with one slice of brioche toast but two would have been much better Overall the quality of ingredients is amazing, so it would be nice to have a little more of them! Staff were all very nice and very professional.

Breakfast process is totally disorganised; long waiting times; wrong orders; and very poor quality when eventually delivered. Serious lack of process and management.

Had to wait 1 hour to receive food...staff were disorganized ...if you only pick 1 course they charge you for 2 courses

As part of an Itison deal we enjoyed dinner in the restaurant. The menu offered a really varied choice of dishes. The staff were very pleasant & helpful. Breakfast was fabulous - perfectly poached eggs! Again, tbere was a good choice on the hot and cold table.

Don’t usually have more than 2 courses but food was so good had 3 .......beef was so tender and sticky toffee pudding scrumptious 😀 Attention from staff was perfect and polite. Would certainly eat here again.

Would have loved to have tried the food but restaurant was fully booked even though we were actually paying full price to stay in the hotel. Completely spoilt out weekend away. Breakfast in the morning was a shambles, so much so that we left this morning without eating, even thought it was paid for. Was meant to be a chilled weekend away - anything but. Hang your head in shame and re-evaluate your 4* status. I have worked in Customer Service for 20 years - I’m gobsmacked at the lack of service in your place. Ruined our weekend.

Staying at the hotel at the moment. Brought my 2 children as a surprise stay, we stay in macdonald hotels roughly 4x a year, mostly forest hills or crutherland. Always impressed, however the stay here hasnt been up to standard. The staff seem constantly stressed, waited over 20 mins to be served for lunch, standing at the bar, staff just walking past me. Dinner was worse, under staffes, frazzled, lots of people complaining. Dont get me wrong, the staff were all really nice, they were however overwhelmed and it left me feeling awkward asking for service after waiting 25 mins to be served, 2 hungry 8 year olds, earliest booking available 8pm (booked for dinner at check in. This was earliest slot). Put me ofd going for dinner tonight, just not the experience i would expect at a Macdonald

Stayed in the hotel for 2 nights, had our Anniversary dinner here, food was very nice, staff were all very helpful, we were told when going to pay for meal that our dinners were on the house as it was our anniversary, lovely touch from them.

We recently organised a Family celebration for a large group in Renwicks restaurant at The Macdonald Cardona Hotel. The menu for Sun lunch was really varied and good value and food did not disappoint on the day.- empty plates all round ! Service was good and would definitely recommend it.

Servicio dentro del restaurante parece aleatorio, incoherente y desorganizado. Las noches comimos no había demasiada gente, pero el personal parecía prisa pero lograr muy poco. En nuestra primera noche, después de estar levemente castigados por llegar 5 minutos antes de nuestro intervalo de tiempo asignado, nos dijeron que esto podría resultar en tener que esperar antes de nuestra orden. Mientras aceptar nos 5 minutos temprano aún no esperar a esperar 50 minutos por 2 entrantes fríos, especialmente como restaurante apenas tres cuartas partes lo malo es completo si están llenos? Mi esposa de algo que sólo puede independientes se podría equiparar a un pequeño trozo de hormigón. Cuando preguntó acerca de este camarero era incomible artilugios que simplemente declaró que quita nuestras placas? ? ? Aparentemente no había interés / preocupación en satisfacción del cliente consternada Otras comidas estaban bien, pero no de cualquier gran estándar, sin duda por debajo de nuestras expectativas para un establecimiento de 4 estrellas - decepcionante! Pero no ha sido antes a dar prisa en volver. Vino ps es muy caro para calidad media.

Comida muy agradable de la semana aquí y sin duda volvería. Estábamos como parte de la cena y el desayuno. La cena fue deliciosa, que es más de lo que puedo decir, por el desayuno. Thy se acabaron de desayunar a las 9 de la mañana, ya que estaba tan ocupado y todavía 1 horas para ir. Cuando finalmente no conseguir algo que era medio caliente, por lo que no es un muy buen comienzo para el día.

Renwicks está situado en el MacDonald Cardona Hotel, justo fuera de bolos.Servicio es tener un poco de suerte y en esta ocasión por desgracia más de este último en lugar de la antigua.Una vez sentado que nos dieron los menús estándar, pero no todos los de nuestro grupo estaban satisfechos con las ofrendas. A petición también nos proporcionaron lo que se considera como el menú del bar. Este siempre aquellos que estaban decepcionados con el menú original con otras opciones que eran más apropiados para sus necesidades.Varios platos eran ordenados junto con vino y agua helada (que al llenar por nuestro camarero terminó en cantidades casi iguales en la mesa como en los vasos).La comida era bastante buena a todos, de particular atención fue el excelente pescado y patatas fritas, muy sabroso!En general fue una buena experiencia, pero no es lo que esperas de un hotel de lujo anuncian.

Me alojé aquí como parte de una oferta, DBB. El restaurante era un poco anticuado, pero la mesa y las sillas parecen ser nuevos. Tuve una la miel queso de cabra montada para empezar, era bonito, pero el queso de cabra eran demasiado para cada sabor en mi plato. Tuve la tarta de mozzarella y vegetales con patatas al romero para alimentación, la pastelería estaba pasada o recargado, la mayoría de las patatas estaban poco hecha, los pocos que estaban cocinadas eran deliciosos. De postre tuve el parfait de plátano, fue fabuloso, sabores eran bien equilibrada, se dio en el clavo!

Un bonito restaurante, dado que es dentro de un hotel.

Qué gran comida de principio a fin! Queso de cabra de arranque era bonita, pero el pato ahumado era pequeño, pero los platos principales eran excelentes y los postres muy bueno lo recomiendo encarecidamente y daría un rosette este lugar! Los postres también eran preciosas.

I stay over a few nights at Macdonald Cardrona, the deal included dinner at Renwicks Restaurant. In the last 12 months it's probably my second visit, dinner was most enjoyable. The picture attached doesn't do the meals justice, I'm still salivating at just the thought of dinner. All 3 courses were served with attention to detail and locally sourced. Impressive, busy but well organised.

Disappoijnted with the service, seems to be only one person taking orders for the whole dining room. Felt we had been forgotten about at breakfast due to the time we waited to have our order taken

Meals always good , service quick, nice places , menu not too extensive. Staff very friendly . I really recommended to everyone.

Nos hospedamos en el hotel y el restaurante estaban llenos, sin embargo, nos dieron un gran servicio, excelente comida y una experiencia muy positiva.

Quality of food was good, menu choice good but staff seemed to be very unorganized and unmotivated. Normally one waiter would serve designated tables but there was no coordination and several people bringing separate dishes to our table. We had to ask to order our breakfast after waiting for 25 minutes without even being offered tea/coffee. When it finally arrived, neither meal was as ordered but we'd waited long enough so just ate and left.

Overall a very good experience at both dinner and breakfast. Some staff appeared inexperienced for example having to consult a guide on making cocktails included on the bar menu. The food at dinner was very good although the supplements for certain dishes seemed high. The restaurant is pleasant with good views over the golf course and Tweed valley. Plenty of space between the tables.Again at breakfast supplements are payable for certain breakfast items which is a bit irritating.

Picked up a del for a DBB break and found the hotel well appointed and the food was really first class .If you get a chance take a DBB deal as the food is really excellent and the choices on the menu are varied and of excellent quality across all that we tried .The star turns either braised beef/fillet or the lamb .There are other reviews that mention slow service but if you are on a short break a little extra time to savour the food should be welcomed .The breakfast is not buffet style and again it can take a little time to get it but this shouldn't put you off

We had come on a special deal my husband and I, so I expect the waiter gave us a limited menu. The meal itself was fine but I think they had staff problems as we had to wait quite a while. The same thing occurred at breakfast and there was a very limited selection of items. They seemed to have run out of orange juice and there were quite a few people waiting for tables as they were not cleared in time. We had come down at 9.30am which I don't think was very late as we were on holiday, but as I said, not a big selection for a 4 star hotel

You would think that paying to stay in a four star Macdonald hotel would mean a good standard of service. However whilst staying a t the hotel we utilised the restaurant for breakfast and evening meals. The food was ok but again not up to the standard you would expect, with a limited menu.However it was the substandard service that I felt most let down by. The staff seemed quite inexperienced and limited. Manners cost nothing and clearly some of them would need reminded of this.Simply put I would not be using this facility again.

Four of us were there for the Him and Hers overnight special. We all had different meals and all were very impressed. Were made to feel very welcome and the food was out of this world.

In the area for business and my colleagues and I stopped in for a meal. Beautiful setting and despite the size of the restaurant, lovely atmosphere and not overly noisy! Food was lovely and quick to come to the table with our very helpful waiter (possibly named Andrew!). Would definitely return.

My boyfriend and I have just returned today from our stay at the cardrona last night. My boyfriend got an amazon local deal voucher for a 1 night stay with a 3 course dinner, bed and breakfast. On arriving at the restaurant for dinner, we were quickly greeted and shown to our table. The views of the golf course were fantastic and it was such a lovely evening. The place was very clean with comfy seats and crisp white linen at the table. Our waiter, Viktor was great - definitely got some of the best, most attentive service I have ever received in a restaurant.... And I have been to many different restaurants! The food was great too - just the perfect amount to fill you up and of great quality. We would definitely return to this restaurant if staying at the Cardrona again! We thank you for a great evening Viktor!

Spent three most enjoyable days here. Meals were excellent with good choices. Staff very attentive. The hotel overall was very comfortable and all staff of assistance. Have stayed here before when we celebrated our Golden Wedding. Would definitely stay again.

Just spent 2 night' s at this lovely hotel and this was a perfect Spring break. The staff were all very helpful and our meals were lovely and dinning room had the perfect views of the hills and ofcourse the great golf course. We'll be back soon I hope

Spent the night at the Cardona on a Bed Breakfast and Evening meal offer. Hotel seams aimed at Golf, Weddings and function. Fairly new looked like it was built this century. Meal was simply excellent, not the most extensive of Menu, a few additional choices are available at a supplement. Drinks are expensive and as it's still "Winter" a limited selection of draft Beers. As a special treat, yeah it's worth spoiling yourselves.

Excellent food with excellent service. We were at the Hogmanay event but have stayed and eaten there before on golf and Spa trip. We will be back.

We recently visited this hotel to visit relatives who were checked in as guests. As we had a hungry toddler we considered ordering room service to avoid a screaming match in the restaurant. When enquiring at reception, my aunt was told that eating in the dining room wouldn't be an issue as it was still fairly early (5pm) and our toddler could move about if she needed to.Decision made,we headed downstairs. Upon arrival however, we were advised by a waiter that the restaurant didn't open until 6 and he'd ask permission for us to eat in the bar. Once the issue had been sorted, we took a seat and waited for some service. and waited & continued to wait. lots of staff standing about doing nothing & not keen to serve their only customers. Eventually food & drinks were ordered. 4 hamburgers & a childs portion of fish & chips. We waited again for what felt like an eternity. When the meals arrived we were presented with a huge plate with a dry burger on a dry bun & a small cup of chips. The childrens portion was an overflowing plate of fish & chips. Far bigger than should be required. Once the meal was delivered, the staff all seemed to vanish so it was impossible to request a relish or sauce to make the meal a whole lot less dry. Despite being a lovely burger, eating it was a bit of a chore as we were unable to obtain any further drinks.i felt so guilty as my aunt was paying rather a lot of money for the meal and it was a really poor standard.Our relatives also told us that their car had been damaged in the guest carpark by tiles blowing off the roof in a recent storm. This had caused considerable damage to the car but when they spoke to management, they were basically called liars. Despite being a beautiful hotel with lovely bedrooms, the staff could do with a course in customer service. Grealy disappointed.

Absolutely brilliant food - so unexpected in a big chain hotel. Loved every bite! and quite different

Stayed in the hotel for a weekend break. Ox cheek was superb, having had a bad experience with this dish in Peebles the night before. Service was also great.

We ate lunch here one day and breakfast on two mornings. The breakfast was outstanding and thoroughly enjoyed each morning. Lunch was somewhat disappointing. The portion of soup was really small for the price (£6, for a really small bowl), and the sandwiches (gluten free) were worth £3.50 at a push, not the £7+ they cost. However, they were tasty and enjoyed.Staff at the restaurant were exceptionally nice and well mannered at all times.