Regency Pizza Bedale in Hambleton

Ordered a Meat Box with chips, food arrived and most of the meat was burnt, donner meat was cold, chips were soggy and cold. Phoned them up straight away, no offer of apology, just said we’ll send another…..NO THANKS. There’s a reason why the reviews are so bad for this place and we found out to our cost, won’t make the same mistake again. Will NEVER order from there again.

After been told we had an hours wait it got to one hour & ten ,we rang to ask where our order was to be told it was just leaving the shop. One hour & a half later we rang again to cancel order & please refund. 10 minutes later we get a get a phone call then to say the drivers back now your order is on its way we said no please refund.

Ordered the Pizza around 1920 waited approx 2 hours, no pizza in sight. Checked the order and found it was due 2140. This is not a reasonable time frame to expect a take way pizza. Called up to request a refund, the gentleman on the phone would not let me finish a sentence and kept cutting me off to explain why they would not refund me. I tried to explain to him that under UK law as I have not received any product yet I am well within my rights to cancel. In the end I lost my temper and told him to shutup and stop cutting me off (but did not swear). He put the phone down on me, I called back and explained that the call had been lost for some reason. He told me it was because I swore at him. Spent 5 minutes arguing with him over the definition of swearing then got back to requesting a refund. Apparently I could not be refunded because he needed the manager for that and he was not in. I requested to speak to a supervisor and they were not in either. I was told I couldn't have a refund because the estimated time of the the order was 2140 and they still had about 40 minutes to complete it. I asked what planet it was acceptable to wait nearly 3 hours for a pizza. At this point the gentleman said I had only been waiting 2 hours but he would issue a refund. Stay well away from this takeaway their timings and customer service are terrible and they will try every trick going to not refund.

I can only think that the many negative reviews for this place are due to their apparently poor delivery service. We’ve just had 3 pizzas which we ordered online and then collected from the Bedale site. They were ready on time and absolutely excellent!

Fast, delivered super hot and the pizzas are really tasty! Will deffo order again. Thank you ever so much!

Avoid if you want nice food or your order to turn up on time and good luck trying to get through to them to chase up the order and if your order does eventually turn up, fingers crossed you get what you ordered, as I didn’t. Should of read the reviews before ordering, as the amount of bad reviews for this place can’t be wrong and guess what, they aren’t Will never use this place again…..don’t say you haven’t been warned

Right not happy about this i shared some popcorn chicken with my friend and the next day we both had the proper bad like but was nice to be fair so not that arsed

Waited 2 hours still didn't arrive, called for a refund and no apology was offered. No customer loyalty or customer service, won't get my custom again.

Better than any other pizza delivery we have ever had. Flavour was amazing. No dipping sauce required. By far the best takeaway pizza we have ever had. Will always use when in the area. Value for money was exceptional.

When you ring, it’s normally answered by someone who has little to no knowledge of the food available, really unprofessional and extremely unhelpful, poor at best. Then unable to make a simple garlic mushroom pizza. If only there was a Domino’s in Bedale, staff at the one in Northallerton are knowledgeable and helpful, they will make any bespoke pizza.

Not visited for couple of months thought would give it a wide berth after last experience..But tried it again hoping it would be better! weren't disappointed was same as ever !!!! The pizza was raw and undercooked ,and the kebab meat was that tough thought it had come off a tyre in the Bahrain Formula 1 !!! no point ringing up tried before , staff rude and couldn't care less so ended up binning it and not even the fly we had buzzing round the kitchen wanted to land on it!!!! says it all avoid this place! Disgusting!!!!

Order took nearly 3hrs to receive. Called up 4 times within that period and each time i was told its on its way. Ask for a refund as it was a £60 order and was refused. WILL not be ordering from there again!

2 hours late, chicken was like jelly, burnt crispy fries, dry chips, greasy pizza and they forgot some of the food including dessert. I’m sure they forgot our order until we rang them again. They still forgot some of it. It literally made me feel nauseous 🤢 I wouldn’t advise it unless you have a strong constitution!!

The meat kebabs have are tasty and always find the food a good standard. They take Corvid rules and adhere to them well.

Ordered a shawarma kebab from here at the princely sum of £7.99 and was treated to cold doner meat and a stale pitta with a pile of cold chicken I wouldn't give my dogs. Could somebody please explain to these clowns what a sharwarma kebab is before they rip anybody else off?

Appalling customer service from this place. I have ordered multiple times and always been let down however I like to give places more chances however I will never order again! The food I ordered was undercooked and soggy! Nothing was hot or even warm. I had to wait 2+ hrs for my food. When I decided to ring up to complain I was told this was my own fault for ordering what I did and that I would not be receiving any refund and I wasnt even offered anything else. I hadn’t received 1 apology in this whole situation! I will definitely not be returning ever again! Do not recommend

I ordered food, it took the money yet I wasn’t given food as they apparently never got the order! I rang multiple times and they refused to give me food yet I had paid! They were rude, not sorry and persisted to tell me what...

Order from the bedale store a few times but tonight the donner meat smelled like wet dog and was very dry

We’ve been the bedale store about 5 times and there’s always some sort of problem. The delivery waiting time is always ridiculously long (only 2hours & half!) so we always end up picking it up. But when we do go to collect after an adverage...

Terrible! Had such good service from here before and never had a problem with the food but tonight was a different story! Ordered our usual and the pizza was awful! Phoned to complain and were told that’s what we’d ordered. Never again!

This review is for there bedale branch as there is no trip advisor for it. There are reviews comparing this outlet to dominos and that is not fair , dominos is filth and I wouldn't eat it if I was starving . I ordered a...

Completely wrong order phoned up to sort out but had no joy didn't want to know won't order again food here has always been great shame about the staff

I do not know as the takeaway is not here on the time that was provided

Food was delicious and well cooked! However, it arrived 1 hour after it was meant to. In total waited 1 hour 45 for the food to be cooked and delivered.

Fantastic food really tasty top banana

If carlsberg did takeaways this would be its best, cracking food cooked right and tantalising on the taste buds

Order from here every time, Chicken kebabs are beautiful and Always delivered on time.

Placed order, selected pay by cash on delivery. Price went up by £1 when my food arrived with the explanation of "the owner says it's more money now"

Very late rubbish drivers ,missed out food off order,food was decent but not worth the wait

Good delivery time great tasty pizza.

Took nearly 2 hours for delivery and part of order was missing

Wasn't nice at all, Parmo tasted wrong most of it went in the bin

Great service food always piping hot top banana 👍

Delivery was really late however the food was lovely. Don't think we would use them again due to the lateness as its too late to be eating.

Only received 1 garlic sauce when ordered 2 so they got extra money for nothing done this twice now so there's some more pure profit . Won't order nothing more again and I order at least 3 times a week

Came an hour late than expected time. Had to ring to see where it was after 45 mins wait to be told it still in the shop. Kebab meat was like rubber and funny taste coming from mushrooms. Never order from here again.

Could of been on time at least I know it's estimated time but 10 minutes over should say 1 hour and be on time

Took an hour and a half and when it arrived was stone cold. And when I phone up to see where it was the guy was really rude.

Always on time and always beautiful food :)

Received order within 25 mins however there was an item missing. We rang up and were told they would send the driver back, took him 45 mins! Food is really nice but the past few times we've ordered there has been problems with the order, either incorrect items or delivery taking almost 2 hours!

Quick delivery food spot on but chicken kebab should have a chioce to have plain chicken will definitely be trying again

Kebab greasy and no garlic included....most takeaways include this! Chicken dry and sent wrong pizza had to ring up twice for right one and wait over an hour to be replaced...wont be back again

Good service,quality food,would use again

After waiting an hour they brought us the wrong pizza and no salad with kebab when it was clearly stated on my order.

Best food I've ever eaten always go here foods out of this world I could eat them parmos all day lol salad so fresh and sauces are unbelievable Always will be my number one takeaway

Ordered sirloin steak for £10 got tiny bit of tbone steak with chicken and a burger which does not make up for a steak at all no phonecall to say was a problem with the sirloin was half an hour late delivery aswell ordered same a month ago and was brilliant but standards have dropped

Excellent burger however the fried chicken was overcooked and dry. However I will order from here again but maybe avoiding the chicken from being delivered.

Food was lovely, however it took an hour and 50 mins to arrive... not ideal! Hoping it was a one off as ordered once before and came within a normal time. Rang the shop having waited an hour and 20 mins and they said I'll do it now, should be 15-20 mins. Showed up nearly half an hour later...

love it from here they get it right every time best in the area

Quick and lovely as it normally is!

Ordered chicken Kiev and got some vile ham n pepperoni !! Disgusting

Food always good week after week, this delivery was on time which is normal, only now and again does it arrive late but always worth it!

Food was cold and took 1hr 30 to del food . Eat del was 45mins . We had to call the shop unhappy full in the past it's always been very good . This order disappointed with food delivery and when I called to shop they were unhelpful and not really bothered

Food was lovely.. Best takeaway ever! Always order from here. Delivery was super fast too.. Bonus as my mam works here.

Lovely food as always, only problem they forgot a portion of chips which a won't get money back for

Lovely food as always ... Delivered on time ... No concerns or problems at all ... Thank you

Great food, fast delivery time

Great food, hot & quick delivery

When I went to open my kebab wrap everything was just falling out it wasn't wrapped properly....I asked for a big bottle of fanta and I ended up with 3 little cans it's a disappointment really I will never be going back it's disgraceful

Delivery was fast cos it was my mam

Got order wrong but nice food 😟

Got the wrong order twice! Just gave up in the end won't be ordering from here again.

Beautiful pizza, loads of topping

The food arrived on exactly the estimated time

Always good food and delivery recently has been within the given time

Had to throw pizza out. It was so salty and ham was awful.

Lovely food took over 1 and a 1/2 hours

Hot and delivered very quickly :-)

Excellent will definitely be ordering again

Excellent will definitely be ordering again

Chicken parmesan was all squashed when it came

Food cold, half of order missing!!

Over a hour late and still waiting

Pizza was barely cooked.. Topping was falling off pizza. Ordered turned up after nearly 90mins! VERY UNHAPPY! ??

Food always good and service always good

Food was delivered before the time they stated the food was ok but wasn't the best or worst I've had pizza seemed a bit doughy needed another few minutes cooking

Had many issues with these at regency. Always forgetting pop and sauces. The people that own it are rude and don't care about their customers. Overall crap service. Da vincis in wingate win hands down. Lost a customer of many years. Not like they would be bothered.

Rude staff. Always forgetting items ordered.

We waited over 2hrs. I called them 3 times. It was nearly 10pm by the time we ate. Not happy at all!! Nice food but delivery times & service was appalling.

Normally don't have anything but praise but a bit disappointed this time as other meals have been delivered piping hot but on this occasion burgers and pizza was just warm :-(

Came very quick to my home and tasted great

Parmo wasn't cooked all went in bin

Lively creamy garlic sauce just the way I like it even tried the chilly which was ok my partner loves it more defo order again from here delivery came quite quick

Consistent great service and quality. Chicken kebab is the best we can find anywhere :-) (they gave us a free pizza even though we were below the order spend required - awesome)

Took around 2 hours to come so.food was slightly cooler than normal. However the food was nice

Pepsi cola is NOT Coca Cola, there is a difference. The bottle remains unopened. Parmo was as good as usual though

Lovely but got part of the order wrong.

Food was lovely. Only gave 1 stars for service as I could not pay cash for my order so i had to pay by card, which automatically charged me 0.50p???? Also, delivery is normally fine but delivery was late on a week day. Took nearly one and a half hours:-(

Food top notch as usual delivery times not always as good but best place by far

Delivery is amazing, my order came within 25 minutes of ordering. Food is beautiful, i'll never go anywhere but here now.

Was tasty and hot can't ask for more very good

the delivery took 1 hour longer than it told me !!!

Food at this takeaway is absolutely amazing

Lovely pizza but chips were really overcooked and cold!

Chocolate Pizza?? Wow!! Gorgeous :)

Delivery took 2 hours, despite being quoted an hour at most. Portion of chips was tiny and basically came out as a block of soggy potato. No specification online about what was actually on the pizza, turns out baseball sized pieces of mushroom and a billion chilli's made the pizza inedible. The bottle of drink described was literally a small sized 500ml bottle of fanta and was obviously not sufficient to share. Wish we'd gone to McDonalds, nevermind! Never again!

I really enjoy the food from here. Parmos are great. Well done

Incredibly slow delivery, very disappointed.

Missed a couple of things off our order so we rang up and they said they would send it out as soon as possible we waited over half an hour then rang back up to say we would prefer the money instead the rest of our order we were then told the driver was on the way with our order we the explained we didnt want them and would prefer our money back she then said to ask the driver for it surprise surprise the driver did not turn up very annoyed disgusting customer service and wont be ordering again!!!

Delicious food. We finally found a good place to order our food. :)