Refectory in Richmond upon Thames

Food is good but they also have to look after there services

"Food is happiness" a quote this place doesn't run by, food is sadness seems much more appropriate. Also thought I’d leave a new review as a third year. Staff are nice and the salad box actually decent. Other than salad being nice, hope you love raw medium rare chicken. Food is no longer sadness. It’s like eating the equivalent of getting smacked in the balls by the rock. Or being penetrated by a cactus.

Most of the staff are friendly, so that’s a positive

The food at the Ref is either decent or terrible. There is rarely a middle. The Fish & Chips is good -- depending on which chef is making it... The breakfast is alright and the addition of pasties and sausage rolls in 2021 was a big improvement. However, the dinner is generally very iffy. The turkey is usually rubber, the chicken is often times entirely bland and flavourless, and the meats in general are generally over cooked and under or over spiced. The best dish is the fried chicken burger, which actually has some taste. The worst is the "American" burger, which has a terrible bun that falls apart in your paws and the burger meat tastes like hospital food. As far as customer service, most of the staff are very friendly and a pleasure to come in contact with. The manager, Nick, is very professional and has genuine concern for people. A big improvement would be the addition of music to the place -- even if it were just classical or plain instrumental. Overall, the Ref is okay, but could use a lot of improvements.

Food is not edible at the best of times. Would not serve the food to a dog