Red Pepper Gillingham in Medway

Late and cold food. This place has gone downhill.

Amazing authentic Bulgarian food.

This has to be the most unwelcoming restaurant I’ve ever been to. A while back, they were doing a raffle for charity, I bought a ticket and won a feel meal. Went back to claim it a few weeks later, with the ticket in tow only to be told by the manager that “we can’t just give you free food”. Yes really. After sometime, I visited the restaurant again. Waited at the counter for 35 mins as someone in the queue was ordering for a large group. Fine, but after finally ordering our food, waited nearly 40 mins and it still hadn’t arrived. Apparently it didn’t enter their system and the receipt I’d been given wasn’t even mine. When I complained they took my email address to send me vouchers. No voucher ever arrived. Stupidly went back yesterday after a long time. It was early, place was empty and there was one person ordering in front of me. While it was clear that the customer wasn’t sure what she wanted to order, after she did, the member of staff prolonged the process with general chit chat. I stood there for 15 mins listening while at least three other members of staff floated around treating me like I was invisible. One of them did finally come to serve me as we started to talk about whether to just leave. There’s dust gathered on the shelves, crumbs on the seats, cutlery isn’t the cleanest and once I was given a glass with a huge smear of red lipstick around the rim. I think I’ve finally learnt my lesson.

It's a cafe in Tesco Does what it says on the tin