Nando's - Chatham in Medway

Such a shame as the food was not bad but we waited over 35 minutes for our food. When my husband went to find out if we had been forgotten he was told it was because of the salad!!!!! Told that takes more time to prepare..... Errrrr?? Had to eat quickly as would then be late for the cinema. Guy in front of my husband was told 10 minutes for food so he didn't ask... Don't sit in and eat often, don't think we will again. Wagammas for us next time.

Thank you to George for his amazing customer service.

Very slow service, prioritising uber orders over sit in customers, food sitting on the counter for 15 minutes plus, food arrived barely warm, do not recommend this restaurant at all.

Really the worst nandos I have ever been to. Undercooked soggy skin chicken :(

We visited chatham restaurant. Diane was front of house and she was amazing, so polite and friendly. Very attentive and knowledgeable. The food was served very quickly !

Hard working kind individuals working here on a busy Friday night. Food was good and good size!

Quick bite to eat before going to the cinema and lucky we got there when we did as queues out the door when we left! Only a small restaurant, but looked like may have had extra seating upstairs. Usual good food of a Nando's, but is quite pricey. Still, happy with the standard of food. Good service, staff were attentive and you're able to order on the app now too so no need to stand in the long queues that were waiting to order.

This was always a go to Nando’s for me, but at my last visit I was disappointed that a lot of the staff just seemed to be wandering around or talking rather than handing out the food which had been left on the hot plate for quite some time. When the staff spoke to me they were all very polite but the wait for the food was very long especially as I could see it on the hot plate for 10 or so minutes! There were two members of staff who deserve a massive shout out, a girl called Molly in the kitchen preparing and plating up was working so hard! A boy wearing a red Nando’s top, I think with the name Matt or something was also great, he came from the front to the hot plate and told his colleagues to start handing things out and then smashed out multiple home orders and restaurant orders. If it wasn’t for him, my food would probably still be there hahaha

Nando's are terrible value for money now. Outrageously small portion sizes vs the cost - "1/2 a chicken" is literally a leg and a shoulder of a very small chicken - no breast at all. "2 butterflied breasts" is a single small chicken breast cut in half. The broccoli side (which costs ~£4) is literally 2 pieces of broccoli. They are the worst example of shrinkflation I've seen in mainstream UK food chains. Stay away until they do better.

I spend £1000's in Nando's every year, I go to a lot of them. I recently went to the Nando's at Chatham Docks, and it was one of the worst Nando's I've had. The food was cold. Corn on the cob had gone wrinkly, the chicken was hard and chewy. The chips had been cooked a good 20 minutes before we got them, and reheated under the heat lamp. Had to send back the food. Restaurant had air conditioning on, even though it was cold and raining outside. Staff didn't bring us our glasses, (literally a first for us). Honestly, go to the one at Hempstead Valley, they're one of the best in the region and I stand by that. Also noticed how small the butterfly chicken has gotten at all locations.

Feels like Nando’s has gone downhill somewhat. Nobody at the reception to welcome, nearly all of the tables uncleared or not reset, cutlery nowhere to be seen. Asked our waitress three times for forks (there were none in the usual place), gave up and went to the front desk, was pointed in the right direction and walked past the same waitress I had asked who was doing something else and completely ignored me. Portions were on the smaller side, not sure where they’re getting their chickens from, but thighs are not supposed to be as small as wings! Food was sitting ready for a good ten minutes before it eventually came our way. Salt missing from most tables. I know it’s only casual dining but make an effort Nando’s! It never used to be like this and could be so much better. Clearly understaffed. A bit of a let down.

Food was 10/10 as normal. Nandos never fails 🙏🙏

Nandos, as usual, food is perfect, service is great and atmosphere is always good. This was the first time they did not check in on our table during the meal (did not remove the rooster stick) even though it was not crowded.

Cold food. Wasn’t expensive but was cold. Not even lukewarm, stone cold food. Brilliant friendly staff but that won’t make me come back. Good warm freshly cooked food is what brings customers back!

So I entered Nando's at Chatham and went to sit because it was my first time there and one of the workers came and literally SCREAMED 'IS THIS YOUR FIRST TIME HERE? YOU'RE MEANT TO WAIT OUTSIDE AND LET ONE OF THE GUYS BRING YOU TO A SEAT' I was too shocked and embarrassed to even speak. Then my dessert was 30mins late.

Food was in good condition and it shocked me to see how fast the food was delivered to me considering how busy it was. Great Job Nando's!

Impromptu dinner here yesterday. Food was well cooked and hot as usual, staff were friendly and quick service!

Messed up orders, food not turning up, floor covered in mess and a bunch of the team running round like they have no idea what they are doing. First two dishes came out, second two half an hour later and mine never ever turned up. Turns out that they refunded my order without telling me. The entitled manager (Maybe not but she was the eldest working and doing the least amount of work) said upon being told of my issue that they could "Rush" my order through in 10-15 minutes. The rest of the family had already finished so I declined the offer. The upstairs eating area was not open, considering it is Father's day I would not expect them to reduce covers for the day. Nando's unfortunately is now on my banned list with Maccas for the worst customer service in the land.

Very helpful staff, yummy meal as always, great atmosphere. Was originally sitting inside but was quite warm for me so asked to sit outside and they swiftly swapped our table.

The food was amazing and delivered to our table extremely quickly suggesting it was quite busy - the virtual queue is such a good idea

We where welcomed by a lovely lady who and shown to our seat however when we went up to order we where seen by Hannah who came across quite rude. She spoke to my partner almost as if she was dumb. For context she’s autistic with bad social anxiety and it was the first time she’d properly ordered everything herself. Hannah seemed like she was either new or didn’t know the menu or system well enough and persisted on speaking to us as if we were idiots. When our food came quite a bit was wrong however we’d waited long enough that we just ate what was there as we’d already been waiting for 45 minutes after we’d ordered.

We have a good meal 🥘 the staff were very helpful 👍 some of our group had mobility problems and they sorted out a table with easy access and unlocked the downstairs toilets 👍

Craig the manager is absolutely amazing ! Had a problem where food didn’t go through, but very quickly rectified ! The World would be a better place with more Craig’s ! 🤣🤣

Originally from South Africa, few people can tell me anything I don’t know about Nando’s, the iconic South African brand. Nando’s Chatham, I can honestly say, is up there with the best I’ve visited, in over 25 years of Nando’s visits. I was given the nicest welcome by Emma and the experience, from service to the food, was such a positive and enjoyable one. Staying on the Island over yonder, this shall certainly not be my last visit! Thanks Nando’s Chatham, a true credit to the brand!

Always had a nice experience at this branch. Food is always good and on time. Staff are helpful and friendly. Hats off to them as you don’t always get this at a chain 🙂

Recently had a visit to this branch. Good points. 1. Receiption was good, although didnt book in advance, we were quickly accommodated a group of five. 2. The staff taking the order was very polite and professional. Constructive points. 1. Out of 5 people order, 1 order particularly mine was served a bit late, 20 mins roughly. But once we mentioned it, they brought the food. The staff apolosised and offered a cake. Summary. A very nice branch and the food served was nicely cooked. Will visit again.

Joe was our server, he was absolutely wonderful, very accommodating and made us feel very welcome! He’s an asset to the company, defiantly think his good work and service should be rewarded! Thankyou for making our experience Joe, from table 25 :)

The staff handled a really difficult set of customers brilliantly, ensuring that other guests were still able to enjoy their peri peri despite some incredibly rude and difficult people. A real credit to the team for those working on the afternoon of the 24th Feb, in particular the hostess and one of the ?managers that promptly helped us feel more comfortable.

Very good service especially the lady manger is very kind and checking customers satisfaction

Great service and food. Would definitely use the Chatham Nando's again.

Not on my usual stomping ground but always to find a new Nanados . Lovely location. Staff were friendly. All the best of what one comes to expect from a good nandos. The food though..... My boneless thighs were crispy skinside. Both my sides were hot . These things make my heart sing and there was a full on opera going on in me yesterday. Yum yum yum . There was someone at the next table who was obvs enjoying crispy wings ....I was yumming on his behalf too..... Hubby had one of those vege things with the Portobello mushroom init....he has yumming too. All round a 5/5 Yum⭐.

A really good place to eat. Very good service, thank you

Lovely staff. It is now paid parking at the Dockside Retail Outlet. You start to pay after 90 minutes, so when visiting Nandos, you need to factor that in.

To be honest, you can't go far wrong with Nandos. Providing you can actually get a table because they are always so busy. Food comes up quickly and I've always found it good and with enough to satisfy my appetite. They are of course famous for their peri-peri sauce but if you can't stand the heat try the lemon and herb or the BBQ. Don't like chicken? There are other options including those for vegetarians and vegans. If you are one of the few people who are still on a health kick on January the 2nd you can choose to not have fried and have something else. I like the bottomless soft drinks options and as I normally manage to down about three glasses it's great value too! Dessert, well they have bottomless frozen vanilla yoghurt, please give us some sauces though Nandos even if there was a surcharge. Those Portuguese custard tarts are literally to die for by the way.

Food was good you have to order through a scan app a bit impersonal that's why I gave service three.

Such a rude and ill mannered staff! My husband and I just went there with our 2 years old and the guy at the take away window was so lost . My husband kept on saying excuse me to ask about the food and he completely ignored him and closed the window at his face. Then he kept on knocking at the window and the guy and another girl they both kept on talking to each other, and then the girl Came out and went in another direction, and the boy didn’t care if there was a customer waiting for him on outside the window and he kept on doing his own task and then went to another direction inside, is that how the customers are treated?? it was so rude I would never go back again!!

Amazing staff, great veggie options

Great experience with Nando Chatham.

Always welcoming. Food as expected, kid's chicken breast was dry. The manager was chewing staff out in front of us, which felt unprofessional.

terrible , I had a wrap and I was very excited to eat in the first wrap there was a HAIR in my food , then I ate the second wrap and there was another HAIR , the manager came out then proceeded to say how it was none of their own hair and I got a voucher for it . Nando's should do better so unhygienic other than that my experience was good.

The food here was at a good standard for Nando's, my only nitpick was the chicken breast being a bit dry, otherwise it was flawless. Staff were very friendly and quick on their feet to meet customer needs. Other than the entire layout being a bit all over the place it seemed like a good restaurant. I will be visiting again.

Ordering to pick up from here is like a lottery, you know they would have forgotten something, but who knows what it'll be this time. For some reason they seem to have something against including Garlic bread in my order...can't fathom why. Basically, check your order before leaving because there's no chance you'll have everything.

Service And food and time is amazing !! Especially customer service with Asia she is so sweet and attentive which makes my experience even more pleasent!! Asia has been around for a long time and she is always so helpful and welcoming !!

Joe has great customer service made me feel comfortable even though It was a take away order and he's very sufficient

Servers were really helpful and accommodating. Food was cooked to perfection and tasty.

Need to pay for parking after free time. Hard to share a corner on the cob

Very good restaurant, frenidly staff, good services and tasty food

The staff here are really friendly and welcoming, but the quality of Nandos chicken has gone really down hill. On top of this you now have to pay for parking over an hour. Not sure who’s wise idea it was to use sparrows instead of chicken but the portion size is incredibly small. It used to be so much better but it seems every time I go to a Nandos the chickens get smaller and smaller. I ordered half a chicken and it hardly took up any room when measured against the palm of my hand. Considering the price I don’t think I’ll bother coming back. Total let down, but service was good.

Excellent service. Great food. A bit pricey but food is worth it.

Absolutely disappointed ☹️ Never again in this restaurant!!! The chicken absolutely dry! The service i don't even want to talk about it !

I had a great meal excellent service

We were waiting about a 30min someone to come to tell us that we need to order on a till! in the end no one does… i saw people were ordering there then i went … we wait 30min more for food after this…. i was calling the manager with my hand at least 10 times … but unfortunately they were to busy to talk each other … We were on holiday and we were very excited to go there ,it was my wife birthday ,but absolutely disappointment … Never we will go back ! at the end the manager come but she didnt do anything for us to make us happy ! There was at least 5 people from the staff that they just pretend they working … even the manager laughing around but not working !

Lovely experience. Food was delicious and staff was very friendly. Atmosphere is beautiful

Was great to go back to Nando’s again. Great food, service and environment . Loved my stay at the Resturant

Was very busy and rowdy with loads of people. Was told we had to wait up to 20 mins before a table became available which is understandable as it is the only one of it's kind in the area

Tasty food, not too long to wait for it on a Saturday evening. The online queuing system for a table worked well and it didn't take long for us to get a table. The only issue was that the aircon was a bit too cold upstairs.

So frustrating when you order online to collect your order and they forget to add the perinaise that you order with the wedges. They also forgot the kids drinks.

Clean restaurant. Helpful friendly staff. Wait for food not long. Food very tasty. Easy access and parking.

My friend and I arrived just after a group of 50 had been seated for dinner. The staff very politely warned us that there may be a wait for food, but we were still served promptly and with a smile. The chicken was beautifully cooked and flavoursome. The restaurant was a bit grubby … but then the staff were insanely busy that evening!

Excellent customer service received despite the restaurant being busy, had an issue and it was dealt with swiftly!

Service from Pedro was outstanding, he was down to earth and very patient with us. His service was excellent and the best we have received in Chatham, was informative and service was quick.

Best customer service at every Nandos I've been to. The staff were welcoming, friendly and genuine.

No health and hygiene standards! A member of staff cooking chicken and corn on the cob on the same griddle using same tongs! Manager said it been going on for years!! He doesn’t have a separate griddle!! After saying he should be using green tongs at least he decided to give the member of staff a set, who wasn’t happy as it made it more difficult to cook. Food contamination at its best ! Got told by head office they are not a vegetarian restaurant and website states ingredients / food can get mixed. Offered me £20 which I turned for. What’s the point of having allergy and hygiene training laws in place !!?

Service sub-par and managers who don’t take responsibility for mistakes. Update: Online customer care/service helped me with my issue and it was resolved ASAP.

Food was amazing but this post is more aimed at the man Craig I have never met someone whose made me feel as comfortable as this man his customer service was exceptional and couldn’t offer any more help he also helped with warming my new Borns bottle up I’m not from this area but his customer service genuinely would be enough to make me go back this man is a asset to your company

Table available. Sat down immediately. Explained the new menu and new items by a lady with a red tint to her hair. Really polite. Went up to the counter to order. The guy behind the counter had brown curly hair. He was really positive. I asked his opinion on the new flavour and got his feedback. Again really polite, read the order back to us. Starters and main were lovely. We were checked on like normal and we asked for another drink. It got sorted straight away. Lovely service and wouldn’t hesitate to come again. Been to few Nando’s across the country as we love chicken. This is easily my best experience. Thank you ladies and gents x

The food was okay, so to be more specific the chicken was quite dry and the only place that the sauce was found was on the top where the skin of the chicken was. Some people like that but I personally don’t so I took of the skin and the chicken basically had even less taste then before apart from chicken taste there was no other basically. The peri-salted fries is amazing and extremely tasty, really enjoyed eating that. The service they provided us was lovely, they sat us at a nice table which was surprising to us because we came as a two but they sat us at the table which can have 4-6 people but anyways we loved the place we got to sit at. The desserts were very tasty, salted caramel brownie and a caramel cheesecake were very lovely. The prices in my opinion are not expensive and average for a place like this.

Mains came to early, half way through our staters. Ordered a burger that should of been loaded with hummus and there was hardly any in the burger had to send it back! I ordered the burger that was suppose to be loaded with hummus. Not a happy start Disappointed garlic bread was burnt. Great service -

Brilliant customer service from Asia, she is the best waitress - so friendly and welcoming. Thank you.

Came in to look for my purse today which had my ID and bank card, the workers were really nice in trying to look for it and asked the manager if he had seen it. Martin, I think his name was, had kept it in the back for me luckily ◡̈ absolute live saver! And the foods always great whenever I go x

Prompt service, welcoming staff and simple uncomplicated meal ideas.

Mostly fine for a Nando’s. Nothing too special about the place. I didn’t have a particularly good time there last time as the butterfly chicken they gave me was so small it could have been a single breast

Popped in today with my daughter. We had a very pleasant meal. The restaurant was spotless and the staff were very helpful and friendly. A very easy 5 stars.

If you’re planning on dining in, don’t sit upstairs as the area is completely ignored by staff. Sat down squeezed between 2 families on a dirty table and ordered a chicken burger and wrap with extra halloumi. Our mains arrived after 30 minutes and both were cold, my partner’s wrap was missing the extra halloumi. After finding a staff member downstairs and asking for the halloumi to come separately, they took it back to the kitchen and by the time I’d finished my main he’d been waiting for his for 45 minutes. Not much of an apology from the manger who eventually brought it over.

Staff were very polite and felt very welcome, portions were very good compared to other branches and very good atmosphere.

Nando's is an amazing restaurant, meal was great, and the atmosphere was beautiful, my visit was glamourous. Music choice will always want be to stay. I will always go back

They've put perspex up to try to stop the draft of the door opening. It's better than it was though still chilly if your sat near the door. Other than this it's such a well run nice atmosphere place

Absolutely appalling service. Had to wait 40 minutes for a table and then got seated and ordered through the app. To then be told that the app wasn’t working and the company had taken my money but the order hadn’t gone through. Got told by staff that I should order at the till. This should have been explained before we were seated so we were aware to order at the till. There was no proof of the order other than on my banking app, so if I wasn’t to receive a refund then there was no proof. Staff did not want to help whatsoever and were unfriendly. Will never be visiting this branch of nandos again. Bad customer service and no care shown by staff

Typical food although unlike other Nando’s, peach ice tea isn’t bottomless.

Always have to wait for a table and they didn't have any pittas available

When i arrived there were alot of empty tables i was told a 30 minute wait i sat down in the waiting area for the 30 minutes maybe a little longer just to be given one of the many tables that were empty and clean when i walked in

Gisela perfect service after watching a complex order at the till with a family just before me, they changed the order many times and she was professional and pleasant in dealing with my order straight after, I’m very pleased. Excellent

Everything except their burger buns are amazing.

Food was so good however Martin dropped a drink all over me. Thanks Martin.

Received an order. The food was stone cold. The portions were half the size of what you normally get and there was half of the delivery missing. The restaurant couldn’t help at all. Absolutely disgusting

Always love this nandos! Great customer service, great food. Special thank you to Karis today as my partner made a mistake on our delivery order and she got it sorted for me!

I sat there with my family for 1 1/2 waiting for our food only to be told it didn't go through on the app at their end. I tried it twice, I had a confirmation email to say it went through. The lady at from of house was very apologetic. When the food arrived order was wrong.

Staff were very welcoming . Asia provided good customer service.

Website not working, phone line breaking up, and they won't take an order over the phone anyway. Curry it is then!

Great food and staff. Booking is advised as it's always very busy!

they served me a literal butterfly on a chicken and called it butterfly chicken. I went to the workers and informed them about it and they told me to charge it.

Went to Nandos chatham yesterday for dinner with my family . Had one of the worst experiences.The waiter called Asia has an attitude and needs training on how to offer good customer service. If you're having a bad, never put it on your customers . I was first served by her at the till , not only did she have an attitude, but forgot to give us the glasses and extra apple juice i paid for . My husband had to go and remind her. No appologie, nothing ! She also then forgot to add the NHS 20% discount even when I had showed my ID. When I realised this was not added ,I went back to the till ,The manager offered to give us desserts instead. After our meal, I went to request for the same desserts, and a few minutes later,Asia, just came and brought the cups for the yougurts and put them on the table with no communication and walked away . I have been to Nandos, and this is the first time experiencing this .my family and i felt uncomfortable.we shouldn't be the ones treated with rudeness just because you got it wrong and having a bad day . Just wanted to thank another colleague who really lovely I didn't get her name .

Great food, great customer service.

Nice place to eat, with quick service and great food

Great staff.. Manager was helpful..she offered to take a picture of ourselves. She was connecting with my 2 year old son who enjoyed the day

Clean, friendly, food as good as always. -update 21/12/2022 Oh my goodness I didn't realise how important sitting in the right area is... This trip we were seated right by the kitchen and the noise from the kitchen was crazy. The staff were having a lovely time shouting to one another and the customer area the sound reverberates everywhere... Not a pleasant experience at all. The food was good as normal though.

Quick service on what is essentially fast food.

Just Nandos....was ok but book before you visit!

Visited with our daughters and I must say the food was very good and the staff were so friendly. We had placed our order but for some reason the order did not go to the kitchen. How they subsequently dealt with making it a priority order and then sorted out a discount was amazing. Well done to the team. When we got the food it was really tasty. Overall a fantastic place to eat with the added bonus of being in the outlet centre.

Great service and food, couldn't ask for much more