Rana's Fish And Chips in Sunderland

Nice fish and chips didn't notice until on the way out you can have free sauce if you get fish and chips but the girl never mentioned that

Worst chicken kebab I have ever had and for £10 it’s an absolute rip off! The chicken looks poached and is semi pink it’s awful and not good value for money, I’ve never known a chicken kebab from a takeaway to look like this, what happened to grilled chicken kebabs. I will never order this again. Really disappointed

Tried to politely tell them the delivery order was wrong, received with arrogance

Ordered just a portion of chips, and the quality is about what you would expect from a chip shop. The only slightly inconvenient thing was orders under a certain amount is cash only, which was a slight bit of a hassle, but there are plenty of free cash machines nearby if that is an issue.

Chips fresh out of the fryer, piping hot. Friendly staff and great location.

The service is excellent the fish is about the best anywhere BUT the chips spoil it they are always lit scraggy ends very poor chips let this business down what a shame....they use to be a light brown but now gone back to off white to save on gas...but still ok but could be better........I'm a regular customer......

The food is nice but they need to stop putting fish and chips in polystyrene for delivery as they go all soggy! They wrap them in paper when you collect them which is much better!

Last nights chips reheated… sausage reheated… disgraceful, totally disgusting. Chicken wrap made my son ill & tasted revolting.

Pizza or Tikka. Anything you order the best is served here. I would love to order 7 days a week from this Restaurant. Rana the owner is the best mate and gem of a human.

Offered a hunters chicken wrap ..well wish I didn't about 6 tiny chicken pieces when say chicken like a tiny chunk u get in icelands .hardly any cheese bit bacon loads chips ..disappointed. i would take back but temo lights are a nightmare and just come off a 48 hour shift ..fuming so won't be back

Ordered for collection, did not receive full order, was missing a fish from the order, food was cold and the burger had no cheese. On the contrary the woman who answered the phone had 5* customer service skills

Worst food I have had in almost 4 years of being a customer. Smaller portions and totally tasteless. Time to look elsewhere.

The Best battered chicken in the north east .

Ordered chicken harmony with bechamel sauce received what can only be described as a small chicken burger will not be back

Fish bites (x5) - £8:20 Chips (small) - £3:20 Bag of batter - £0:50 Charging 50p for something that drops of other things in the pan when frying - SHOCKING

Worst chips ever tasted , rotten

Fantastic service, fantastic staff and fantastic food.

Just ordered a chicken kebab I wish I had not it was just boiled chicken with a rubbish salad Worst chicken kebab I have ever had went straight in the bin

Ordered a chicken kebab and received what can only be described as boiled chicken, very dry and tasteless.

Amazing food. Good price. Staff are extremely friendly.

I ordered via Just Eat. Greasy doesn't come close to describing every single item. More than half went in the bin, something I try not to do but it's left such a greasy layer on my mouth that hasn't seemed to go despite cleaning my teeth and gargling with mouthwash 3 times since. I won't order there again, I value my arteries!

Loved it. It's hard to find a chip shop that cooks the chips until they are brown, and not have them looking limp and anaemic. Definatly will be back

It's 2023 and these greedy tw@ts have a £10 minimum spend for card... then Rudely told me to goto the ATM.. don't carry physical cards.. so went to village spice next door... Much better. Check my review for them 👍

Opened me burger and me dar says want any burger with that garlic chill out son sat here drinking garlic for me tea

One of the most tastless fish and chips I've had in a long time. Used to be good here but I'd probably only go back as a last resort now

Food is always nice when me and my partner go , chips are always perfect , staff are lovely and the shop is immaculate, thank you to Claudia who made our wraps they were perfect

Lush, handled Good Friday rush really well

Ordered a well done pensioners fish and chips . Was practically raw . Didn't bother to phone shop as I've complained years ago got nowhere . So just complained to just eat . Lost customer to both firms . Smell in kitchen this morning was rank

Tasty fish and chips, nice and fresh, massive portions and friendly service

Surprised at the negative reviews, chips were nice when I had them here.

Just dirty food wise and hygiene

The 1 star is just for the girl who served me tonight she was so rude more manner is needed, that alone i wont be going back, plenty of more chippys around, dear management have a word with your staff please

I got kebab meat and chips and the donner meat tastes like paper, the chips are hard as nails and they told me I couldn’t pay by card, minimum order of £10 which is a lie because i have ordered from there many times and paid less than £10 on a card. i wont be going back there anymore and they got angry when i ask for a bag.

Not bad food, chips were a little cold. Staff were great, very pleasant.

Terrible. The kids meal was Birds Eye frozen fish fingers deep fried to within an inch of their life. I wouldn't feed my dogs it. Avoid, absolutely disgusting

Asked for pensoins special! Charged me full price for fish & chips.

Ordered 3 kebab wraps, paid 21 pound then we it arrived freezing cold atwo slices of kebab meat and the rest was salad. Sorry people will not be buying from here again. 21 pound for a salad wrap shocking!!!!

I find it staggering how people can leave a 1 star review about this takeaway? I’m a firm believer you get what you pay for. The food is alway first class!!! Always fresh to order. I personally wouldn’t go anywhere else for my fish and chip supper.

Love the kebab meat and chips from here

Don't order from here. They put their prices up by 40% (£10.80) for fishbites and chips, 10" pizza £9 instead of £6. They were very rude when I cancelled.

This fishshop needs to be investigated as my wife phoned up for 3 pensioners special and told it was 25.00 will definitely not use that fishshop that's for sure hope you don't get customers

Good fish, chips ok, good to get sauces free

My son went there and was overcharged when asked for a refund they said he had no receipt, who ever gets a receipt at a fish shop from now on we will not be visiting this rip off shop again

Under rated fish and chip waiting time around 40 may be and price was very expensive for Shiney row

I know it's Good Friday but when I order food online, I don't expect to stand 20 minutes waiting for it, while walk in customers are served before me 😤

Disgusted at the pensioner special, tiny bit of fish witch was the depth of a penny and half was just skin covered by the batter. No way to treat our pensioners need to get your act together before customers stop using you!

Experience was great ordered fish and chips it was honestly the best fish I’ve ever had in my life the man answering the phone Kevin cook had great customer service skills and his brother billy and chew are brilliant at making fish and chips i would 100% go back there the only complaint i have is I WANT MORE FISHYS YAY! Thanks Rana for the fish and chips!

Beautiful food . Large portions . Very recently staff x

We had three Haddock and Chips. The fish and chips are sold separately, which ensures you get a decent portion of chips with your fish. The good sized Haddock had lovely white, meaty fish in a crisp, golden batter. The chips were nicely cooked and plenty of them and they were piping hot. The waiting time for delivery could have been quicker but the end product was worth the wait. A sprinkle of sea salt and malt vinegar, delicious. Job done.

I visited this takeaway because it's quite close to me. I ordered fish bites and chips with a carton of gravy. This cost £8.90 which is pricey for Fish and Chips! The chips were reasonable and that's about the best I can say. The batter on the fish was undercooked (Which is a cardinal sin when it comes to Fish and Chips). The Gravy had very little taste. I'm afraid I won't be back.

Staff are very polite but food is disgusting, tastes old chips are not cooked felt like I was biting through a raw potato. Defo avoid

Very polite was very kind and was due to close but they didn't even though we had a very large order will definitely be coming back. Food was amazing not greasy and kids loved it

Good food but order before hand

Disappointed with warm food instead of hot, and chips that look awful and again only warm.

Ordered food from here last night on their website. Went to collect it 25 mins later as instructed. Turns out they hadn't started cooking it. Made me wait outside freezing and didn't offer a complementary can of pop etc because of their incompetence. Food was bad as well. Don't go. Pizza shop on the corner is way better.

Very poor. They forgot items from the order and responded in a very ignorant and dismissive fashion on the phone. What was delivered was bang average. Wont be going again.

£4sausage and chips people in Sunderland most be loaded

Terrible service . The owner is not nkce to get on with .

Ordered and paid for delivery the previous evening for 1pm the next day. No sign of the delivery by 1.50 so rang the shop to be told it was on its way and would be 20 mins. 2.40 my son went to the shop and was told they didn’t have my order but they took £20 out of my bank. My son was prepared to wait for the order but Rana was cheeky to him so he asked for the money back. Speaking to someone outside the shop and the same had happened to them. Very very poor customer service and I won’t be ordering from there again!

Prices are to high even just for bag of chip its high

First time trying and fish and chips were lovely, too large a portion for me, will have to order pensioners special next time but definitely will order again.

Batter on fish and cheese Patti to thick needs to be crisp and a lot lighter

Rana is brilliant best Chippy around also.

The blonde server is amazing always happy and the chips are amazing

Fish is always lovely, in fact everything we've had from here has been nice

Fantastic fish and chips. Large portions.

Beautiful fish and chips would reccomened

A bit of a rip £12.10 for what was supposed to be 3x chips and a bag of fish bits have seen more chips in cup carton not the best meal for what the kids did get

Just had fish and chips , aweful, very dry , lacks taste , batter old as if been left on hot plate for a while as hard

Reasonable price and service offering a wide range of menu choice

Good food but the stopped delivering to my area because it is too far 'apparently' 3.1 mile is not too far. 1 road is all it is.

Always order same pizza from here and not had any issues before. Ordered a 14’ chicken Kiev with no mushrooms and garlic sauce to collect. After collecting and bringing it home found pizza had mushrooms on, if it had been anything else I wouldn’t of bothered calling them however am allergic to mushrooms and partner doesn’t like them. Called shop to tell them of mix up and was told extremely rudely by the owner that I did not ask for no mushrooms that he took the order himself, I was wrong and could keep the pizza. Partner drove back to the shop with pizza (still very hot and fresh as live 5 mins down road) and asked for money back. The wonder then came out from back and again said he was wrong that he was not taking the pizza back and that he was not getting s refund and he could just buy another pizza for £5!! Will never be returning due to the fact of having no customer service, no manners and extremely rude members of staff.

Best food ever delicious can't fault them customer service is great

I ordered fired chicken on the menu it was not on the bone it was chicken steaks fryed the chips where old as hell please put it is of the bone on the menu so ppl no what there getting

Great portions of chips.tasty patties.

Terrible service on this occadion

Foul food foul service water nearly an hour for it to turn up cold not even in a bag scampi was like mini prawns and not cooked prop never again will I go back there will be contacting t&s to check them out

Amazing food and service. Hot food that is delicious

Absolutley disgusted with this take away! Waited an hour and a half for delivery, they got my order wrong so I rang them and the girl (who is lovely) told me she'd send me fresh stuff, an hour later still nothing so rang again and got the manager... He told me I was a LIAR, he didnt believe he got my order wrong and therefore I wasnt getting anything, as I ordered of Just-Eat I knew he had my order there and asked him to confirm what I had ordered to which he realised his mistake, at this point i had waited 2 and a half hours for my food so I requested my money back including delivery- he point blank refused calling me a LIAR again! I made a formal complaint to Just-Eat who rang the manager and he told them I was a LIAR! Just-Eat thankfully believed me and have agreed to sort a refund for me! Disgusting customer service from the manager! I will NEVER use this place again and advise everyone to stay clear!

Good food, good service, always polite staff! Nice place for food!

Disgusting cold overpriced food and rude staff and an even worse manager!

Paid £7 for fish and chips and a cheese patty. Got home opened it up hey presto no chips. Ripped off

Total rip off. Over charged us then totally denied it when we phoned up to let them know

Good quick service and good value for money. They even sell wine