Radisson Blu in Glasgow City

Perfect location, friendly staff, very clean, comfy beds

We rounded up a lovely evening with cocktails in our favourite hotel bar. The cocktails were superb! The best porn star martini in the city. Every member of staff is always so friendly and helpful. They look after you really well. There's a lovely atmosphere in the bar and it's the best place to start off before a meal or as we did, make the evening last a little bit longer. Many thanks to the staff.

Well where do we start?! We stayed for 1 night on August 18, 2024. THE GOOD The hotel location is great and this hotel is one we have stayed at many times when visiting Glasgow. The rooms are lovely, the beds are super comfy and the bathroom is very relaxing. THE BAD What let this hotel down on this occasion was the "hotel manager". She called herself Irene. This lady was THE most awful staff member we have ever come across. Let me break this down but before I go into detail, I should say she should absolutely never be customer facing. She requires further customer service training. I'm even doubting she was the manager judging by her behaviour. We arrived at the hotel early evening. We were being checked in by Irene and she asked for a £50 security deposit. In the past we have refused to leave this as we pay as we go. Irene insisted we paid it and said it was for damages. £50 is not going to go far for damages but that wasn't the actual issue. The issue was, we had paid in full for a premium room upfront and were denied our stay unless we paid the £50 security deposit. It was myself and my husband checking in. Irene became very confrontational and so did her colleague who decided to come over and assist with applying pressure at if he were her bodyguard. Irene ushered him away but continued to say "I cannot check you in unless you pay the £50". This is when it became even more upsetting. We asked Irene where we were supposed to sleep and she said "I don't know, I cannot check you in and I'm just doing my job". When I told her our payment for the premium room was non refundable, she shrugged and continued to say "I cannot check you in without you first paying the £50". In the end we paid the £50 and went to our room. Our argument was, what if we didn't have £50? Why wouldn't we still be able to use our room?! As we came down to go to the bar for a drink, Irene stopped us in the lobby and said "let me show you on your booking where it says you must pay £50". By this time we were over it just wanted to relax but Irene became heated reiterating her point and I said to her "now you're being confrontational". I also said to her we only paid it because you were willing to throw us out of the hotel despite our paid for booking. Irene said "I did not say that, I said I cannot check you in". Isn't that the same thing? Due to this woman's behaviour we will never again stay at this hotel. Irene, seemed to think it is acceptable to argue her point. In our opinion, if she was trained properly she would have found a way to diffuse the situation. Instead, she chose being right over calm. Despite Irene being told this review would be written, her response was "you're welcome to right a review". What sort of manager encourages bad publicity?! Never again. Well done Irene, you really should be ashamed of yourself.

Today was my first outing to the Radisson Blu in Glasgow. I had read very positive reviews of the afternoon tea and I found it to be excellent. I was particularly impressed with the quality and variety of the savouries, and enjoyed sampling the delicious cream sponge as well as the fruit and plain scones. Michelle, Hannah and the team were so friendly, welcoming and professional and I look forward to my next visit!

Room was lovely, spotless and very spacious. The service on arrival was great. The only negative I have is that there was no draught larger or cider but it didn’t affect my stay so still 5 stars. I just prefer draught.

Excellent location staff and breakfast

Great after concert location first class bedroom breakfast was amazing

House to street, street to road, fuel station or Gas

The good first: the hotel is in a good location, good breakfast and the bed is comfortable. What was more than strange was that there was no toilet brush in the bathroom. It's not fair to the staff. But when I imagine leaving the toilet like that for your loved one after a successful deal... More than unpleasant. The elevator was also very strange and desperately needs a control panel IN the elevator. The spa was also out of service. Overall, a renovation seems to be overdue here...

Myself and my daughter stayed here as part of the P!NK VIP Experience with Event Travel. The hotel is well maintained and wonderfully presented (despite having some work being done). They very kindly took our bags for us before Checking In time so that we could explore Glasgow with free hands (easier to spend money that way lol). The room (twin) was clean and fresh. The bathroom shower was roomy and powerful. There was bottled water provided and a kettle with various coffees/teas etc. I didn't hear a sound all night and the beds were extremely comfy. Highly recommended!

Packet facilities, but terrible breakfast service. Before I could sit down, the cold food was gone, the coffee machines were broken and there was no initiative to fix it and I had to leave without anyone coming to pick up the hot food order. They are not directly qualified to serve breakfast to a group of people.

Was there once again for the Scottish Care Awards. Had a nice meal with reasonably priced drinks

A beautiful hotel. Very well appointed rooms. The service was excellent. A great place to stay in central Glascow.

We stayed after we got married at the city chambers. The rooms was beautiful and comfortable and the staff were lovely amd very welcoming. Thank you for making our day special.

Great location with staff that really care about your corporate event being a success!

Overall very disappointing stay. For the price you'd expect a great experience, unfortunately the room was pretty low quality, the TV didn't work, it was very noisy from hosted events in our room and the staff were not helpful with questions about the area. Save your money and stay elsewhere.

Downtown area. Great location. Staff friendly and helpful. Elevators were different than any I had ever run into before but maybe because I am from US. You chose the floor you wanted to go to call the elevator.

Good Hotel close to Glasgow Central Station

Was so impressed with our superior room which we had booked for a great price, thinking it was their standard room time. Design was beautiful. Really large and bright natural lighting. Bar has good ambience. Only room for improvement was pillow options, one v hard, one too soft, but that's personal preference I guess and it wouldn't put me off staying again.

My new fave hotel in Glasgow! Awesome staff and service. Get the Radisson app/card before booking!

Good all round establishment a little pricey

One of the best hotels I have ever been to, and its staff, 5 out of 5. Unforgettable experience with my wife and my little one-and-a-half-year-old son.

Awesome hotel, very comfortable little suite indeed, loads of goodies in the room and felt very rested after our stay,,, very good, thankyou all at the BLU would reccomend and use again

Great hotel, clean, staff friendly and helpful. Bar modern and serve lovely cocktails. Breakfast yummy 😋. Central so loads to see and do close by.

Great location in central Glasgow. Despite being a busy hotel which hosts lots of corporate functions, the rooms were quiet. Cool bar and restaurant part of the hotel. Some elevator upgrades happening. Breakfast didn't start until 6.30 weekdays and 7am weekends which was a touch late if you're working although they had a coffee station set up in the lobby. Staff did not service rooms early , even if you left sign up. Was always late afternoon. Very friendly front desk team. Security on the door was useful in a busy central location.

Stayed there for a conference, the service and the warm hospitality of the staff, made my stay one of the best. Highly recommend if you are looking for a posh stay with a good location.

What a great hotel, clean ,modern and well situated in the heart of Glasgow,.Cameron and all the staff were very professional, friendly. We will definitely stay again. Many thanks Gerry and Julie Bell.

They have haggis and potato scones for breakfast. What a wonderful place.

Very big room, Good view, nice staff, useful accessories in the room, only cons, no a big desk in the room.

Great hotel,city centre location,very helpful and knowledgeable staff,stayed here a few times and highly recommend it.

Modern, upscale hotel right by Central Station, with large and comfortable rooms, and the best breakfasts I've ever seen in a hotel. Slightly bizarre lifts, the buttons are on the wall outside the lift itself, but they get you where you need to go. Recommended.

Good sized rooms, right next to Central station, plenty to chose from at breakfast.

Clean room, good space, great location and fair price.

Nice hotel with friendly and helpful staff. The location was perfect for us for the long weekend we've spent here. If you want to get around in the city, the Hop on - hop off bus stops just outside the hotel. Rooms are good in size, clean and quiet. Breakfast was very good with a nice assortment of food. Can for sure recommend this hotel 😊

This is a great location in Glasgow right across the road from Glasgow Central station. Lots to do around the place if you decide to venture out 2 bars and places to eat a plenty. My room was large with a 3/4 bath and shower over No fridge in the room but plenty of light floor to ceiling windows. Normal tea and coffee making. Iron and board in room

Excellent location, slick rooms and pleasant helpful staff. However, they do little to cater for gluten free, which is why i scored lower. Breakfast was limited for cerals, only a large bowl of corn flakes, dry rolls and millionaire shortbread. They need to do more than this.

Stayed for a couple of days, staff were awesome and went above and beyond to make our stay even more enjoyable. Had an evening 3 course meal on the 2nd night.,OUTSTANDING!! Would recommend to anyone wanting affordable luxury when staying in Glasgow.

Great hotel ando location the only thing I disagree with it taken £50 off my credit card

Not much in the area if you are focus on good quality produce. But thanks to you , what a marvelous cured salmon. I come from Scandinavia where Norwegian salmon is “king” ……. !!! Do not miss this cured salmon , it is a stunner. Please upgrade the bread quality to it, all the rest is perfect. Actually I would prefer it as a main dish , with ticker slices, boiled potatoes (Ratte). Merci to Pariksit who is a pro 👌

Centraal gelegen in Glasgow nabij het centraal station. Prima kamers en service. Full Scottish breakfast behoort tot de ontbijtopties.

Lovely room would of liked a bath though Not enough tea ,coffee and milk available Mugs and wine glasses supplied Shampoo and conditioner supplied Nice room temperature Hot breakfast needs care and attention ! The scrambled egg was good however awful square sausage ( like rubber) bacon was thick and hard No toast making vacilities waitress bought toast after I'd eaten breakfast The people beside us got their fried eggs after they'd finished their bacon and beans Only 2 members of staff on duty far too many people to serve Plates were cold Cold breakfast was good

Luxury hotel, perfectly located - friendly staff, good buffet and restaurant and the rooms were comfortable, well appointed and the beds were comfy. Gym is shut and one of the main lifts is out, both due to construction unfortunately, but due to reopen later in 2024.

My decoration there on 27th Jan 2024 for an engagement function. Loved the venue, beautiful ambience and lightings. They have very helpful n cooperative staffs. Highly recommended for parties.

Stayed here for hogmanay after their party night. Rooms were good size . Plenty variety of foods at party and for breakfast . Room was a bit more than I would normally pay bit it was a treat for New Year

Last year I was here for afternoon tea as a gift for Xmas it was the best afternoon tea I have ever had and I have been to alot. I was delighted to receive another gift this year for afternoon tea again but was very disappointed what a difference a year makes. Half the savory choice on offer and the haggis was full of chewy grizzly bits. The scones looked like they had come from morrisons. Sadly I won't be back

Great location and the hotel is lovely. Was really happy with my room when I arrived. It was clean and fairly large. However, was super noisy when I was trying to sleep. There was really loud rock music from about 10pm - 12am. Service in the hotel was very variable. Some of them were lovely and helpful. However a few looked pretty unenthusiastic to be helping you out. Had one hotel employee try to enter my room without knocking and didn't explain why they tried to enter the room when I asked if they needed to speak to me. Wasn't asked how my stay was at the hotel upon checkout so offering feedback here.

Beautiful place to celebrate 🍾 any occasions here .

Had Christmas dinner and it was a was really enjoyable experience.

Cant rate rooms as didnt stay, was there for works xmas night out. food was okay. table service for drinks was terrible had to ask mutiple times for someone to get whoever was serving our tables to come. ended up going to the bar ourselves and that took forever also.

Sehr professionelles und freundliches Personal!

This hotel was perfect in every way. Staff were so helpful. The rooms are big and the bed was super comfy. Lovely views of the city. Breakfast was really great. Love that checkout wasn't until 12, it felt like I wasn't rushing in the morning. About 30 seconds walk from the train station.

Lovely meal in very festive surroundings. The room had an artificial roaring log fire and felt so cosy. The best part of all was the lovely waitress called Dawn, she could not have been more attentive and very friendly, catered to all our needs

Hotel is clean. Staff very friendly and facilities are great. Location excellent all within walking distance and not too far from airport. Recommend

Stayed one night in a junior suite at the Radisson Blu in Glasgow. The room was lovely. Spacious with a comfortable bed, mini fridge, sofa, table and 2 chairs. The bathroom had both a shower and a bathtub. The only downside was the very poor water pressure in the shower. The hotel is in a great location and the staff was friendly and helpful. I would recommend a visit!

Room ,hotel , staff etc everything was great definitely will go again

Excellent hotel and service. The breakfast was superb and cater for any intolerances. The staff were helpful and professional. The rooms were tidy, spacious and modern.

I travel a lot for work and pleasure. Unfortunately my stay with Radisson Blue wasn’t as good as my usual stays with Hotels. Upon arrival the desk lady was very much in rush and didn’t give much information e.g. where is breakfast etc. she just gave my room cards that’s all. I upgraded my room in order to have a better room but unfortunately it wasn’t better. Tv and espresso machine wasn’t working. I called the reception regarding the matter but no one was sent. As a premium member I am very disappointed with this hotel. I must mention about a lady called Francesca from Italy. She was very lovely and made sure we enjoyed our breakfast. Unfortunately the rest of the staff didn’t care at all. Overall I am disappointed with the service specially reception staff. It really wasn’t worth of 190£/night. I hope they will improve.

Great place service and staff great will be back soon .great location for Glasgow shopping and restaurants.

Amazing hotel. Great location. Great food.

One night stay for a networking event in Glasgow City centre. Good price point for the city centre. Very convenient and modern hotel, lovely rooms, bar and staff. Will be staying here next time I visit.

Was atca seminar place is stunning 😁

The air con didn't work properly at the room,but everything else was great.The staff was very service minded and we had a wonderful stay. The breakfast was delicious. Will be back next time.

We have stayed at this hotel many times over the years as our go to hotel when visiting the Ovo hydro or O2 academy in Glasgow. I was a bit gutted that whilst trying to book 2 rooms for my wife and I and our three daughters 21, 19 and 15, that we could not get a room for 3 adults because in Radisson Blu world my daughter was an adult at 11 years old. Poor show Rad Blu, booked the Hilton along the road!

5 stars for your outstanding good service and friendliness of the staff. A huge thank you to Stacey who is very lovely and helpful in front office/reservations team.

My friend treated me to afternoon tea, she informed them I was vegetarian and gluten free. The afternoon tea was a buffet and it looked lovely. My friend reminded them I was gluten free and vegetarian, the response was I will tell the kitchen. Anyway I was given four sandwiches, I don’t mean dainty ones four slice of bread, the filling was salad and that was okay. We were given our drink an£ a pot of tea. But as we sat there for 30-45 minutes no one came and asked if we wanted more tea, we had to ask for more tea, I asked if they could wrap two of the sandwiches as I could not eat 4 and they were put in a paper bag. I also had to ask if they had anything else gluten free and again the response was I will ask the kitchen. Now my friend gave 2 week notice and reminded them the day before about my diet and sadly I do not think they were prepared. My friend enjoyed her food. The service was pretty poor.

Really nice place to stay for business or pleasure. Right next to train station and 5 mins walk to main shopping areas, restaurants,bars and tourist attractions. Rooms are great and decent dining options.

We stayed for 2 night room was hot, the first evening no engineer, front desk personnel confirmed thermostat not working, second day engineer confirmed not working offered to change room 9 pm second day. Poor management, no offer of reduced fee. Terrible, don’t bother with this hotel!

I didn't actually stay here, I had a business meeting to attend all day. The hotel is beautiful and the buffet lunch that was put on was out of this world. However, the works going on meant that there was no air con in the meeting room we were in and it was bloody awful!

Great hotel l, next to Glasgow Station. Great breakfast choice and very comfortable rooms

Hotel céntrico con muy buenas instalaciones y buena relación calidad precio.

One of the best city hotels I've stayed in. The rooms are amazing after the recent renovation. The staff were all professional and very welcoming. The breakfast was also delicious. I can't recommend this hotel enough if you're planning a stay in Glasgow.

Great locations, rooms are nice. Breakfast was fantastic for the price we paid. Would definitely stay there again.

시설 위치 서비스 모두 Best입니다. 글래스고센츄럴역, 유니언스트리트 등 시가지 중심부에 위치하고 있어 사람들이 많이 북적거리네요. 즐길거리, 볼거리, 먹거리가 많습니다. 로비, 복도 고급스럽습니다. 숙박 추천합니다.

Great stay and room is very smart to stay in

We've stayed at Radisson Blu hotel in Glasgow many times and we keep going back when in Glasgow because it's such a lovely hotel. It's recently been renovated and the rooms are even more gorgeous decor-wise with everything you'd need for an overnight (or longer) stay. We love the great choice for breakfast and it's great for vegan and vegetarian diets too. Radisson Blu is so handy when arriving by train (Central Station is nearby but not too far from Queen Street either) or bus or if driving, you can park nearby and get your ticket validated. There's even a gym and pool which is a bonus. There are plenty of shops and restaurants nearby and next time, we'll hopefully stay for dinner in the hotel too. Well done to Michelle Roberts who always gives us a warm welcome and to the friendly staff too.

Great hotel located right across from glasgow central station.

My wife and I stayed for two nights at the Raddison Blue in Glasgow and found every aspect of our stay as first class. The lady at the counter when we arrived was very help full and managed to accomodate us when we asked for twin beds . The young man behind the bar was helpful and friendly, and the general attitude by the staff was ' how can we help you; We will be back again.

Loved everything about this hotel. Recently renovated rooms are wonderful. Good size.

Very central, easy access to airport transfers and rail services. Near to Buchanan Street for shopping. Dinner and breakfast were very satisfying.

I was there after a two week tour of Scotland. I was dead tired and my wife and I had to get up at 3am to get to the airport to fly to Frankford. Germany. So I didn't get much chance to really appreciate the hotel.

The guy who usually looks after the bar during the day is always really helpful. I tend to just pop in for a coffee and do a few emails, but he always treats you as though you’re a guest. He’s a great asset to this hotel.

Checking in it doesn't look like much, but go out the front and it's like WOW

Walked into what appeared to be a really lovely room, but things quickly went downhill. After an early start and a long day at work, I just wanted to eat in front of the TV and relax. No TV, their provider had technical issues that were never resolved. Decided on an early night so got ready for bed. Pulled the sheets back and there was definitely a bad smell to the bedding (I suspect unclean sheets) and I didn't have the energy to repack, get dressed and go downstairs to ask for a new room. I slept on the other side of the bed on top of the sheet. Final straw was the queue for breakfast at 07:50. Good for them for booking a large tour group (heading to Belfast they shared), but bad for the business traveller who wants breakfast before their 08:30 meeting. Do not recommend.

Stay here for work, its close to Central Station, 15-20 mins for the airport. Rooms are spacious & clean - staff are friendly and the food is amazing. Would definitely be recommending

I recently attended an event here, so I haven't commented on the rooms. The venue was clean and well presented. Its lack of parking made it challenging to get stands, equipment, etc. to it. The exhibition area was quite dark, so it was not ideal for visual impaired people. The lunch that was prepared though was tasty and had a good choice for vegetarians.

grand hotel, big room, big bed big pillows! Digital temp. control. Plenty of sockets with USB ports. Free wifi. Located next to central station.

What a lovely night,, great staff

Nice big room and the dinner/breakfast were really good

Nice room. Hotel benefits from recent refurb. Cooked breakfast is nice. Staff were friendly. Close to Glasgow central station.

Food is amazing staff are very polite and hard working 😁

We ordered the Leek & Potato Soup as our startup, Roast Chicken Breast (with haggis turnip mashed potatoes, seasonal vegetables & peppercorn sauce) for our meal and Chocolate Fondant dessert. Everything was very good and the service was friendly and responsive.

We attended for afternoon tea today very disappointing. The sandwiches were cheese and Puckle tuna in white brea no mayonnaise in stale bread and a wrap with ham and soacked in mayonaise just what you would have at home. We had to ask for what was suppose to be on the menu Quiche and tiny bagels they made us a Quiche no bagels. All the cakes were chocolate so if you don't like chocolate ypu wouldn't have any would not recommend.

Been for many afternoon tea in Glasgow and beyond. This is the first time ever at a buffet style one. We got a voucher for Christmas. Tea and coffee included upgrade to prosecco or cocktails. Extensive selection of hot and cold savoury snacks. Mull cheddar and tomato tart fab, hubby loved the haggis sausage rolls, also pastrami sandwich,ham hock sandwich -his second favourite, prawn Marie rose sandwich,cream cheese sandwich and egg sandwich with far too much raw onion hence the one star down as it would have been better just with the cress. Scones and hot cross buns we passed. Cakes fab selection chocolate mousse cake, chocolate tart, strawberry tart, chocolate pots, cup cakes, tarts, mango cake, pastry cream horns, profiteroles. All very tasty and service very good.

Arrived early on Monday morning, table for two and WOW what a breakfast. There was nothing they didn't have. It's been the best, hotel spread I've seen in a long time. The atmosphere in this place is amazing. There was something for everyone Continental, Cooked, Yoghurt drinks, bakery, fresh smoked salmon.You couldn't want for anything. A massive thank you to Martin who served us and I will most definitely be back in the future.

My friend & I had a brilliant afternoon tea today ,food unlimited & tea & coffee ,,bottle of prosseco included in the itison deal ,,staff attentive ,food lovely 👌

I have just had a group staying at the hotel and we all ate in the restaurant a couple of times. Really good food- well done, chef and team. Particular praise to the FANTASTIC F+B Manager, Adrian, who is one of the friendliest and most helpful and hard working managers I have ever come across anywhere in the world in 5 and 4 star hotels. His C/S standards are sky high and much appreciated. Thanks to Adrian and his team. Really impressive! Radisson Blu- you have an incredible asset there..

Kristen,Hannah and Ian took care of us all night. Excellent service and lovely choice of drinks. Felt very safe on first trip out and will be back!

A well situated hotel within a close distance from the shops and landmarks. Room was fine. However on both nights we stayed there was horrendous noise from another room on floor3. They decided to have a party which was still ongoing at 2.30am. Reception could have been much more helpful just saying sorry! Very disappointing!!

Stayed on a Thursday night using an itison voucher which we had saved for our anniversary. I do wonder if they earmark substandard rooms for voucher stays. Arrived and checked in without any issues. We were given a discount card for food and drink which was great and completely unsolicited. But I later discovered I’d be signed up to Radisson’s loyalty scheme without my permission to get this. Not the best start. We informed them we were booked in for afternoon tea and dinner and were given all the directions. Lift to room. Wow how weird is the layout of room 530! Pilar right in the middle of the room with a large tv hanging very precariously from it. There’s minimal space between the pilar and the bed, so mind your head! And if you put something in the bin under the desk and you’re not paying attention, you’ll very likely hurt yourself on the corner of it! Everything about the room is very tired. Scuffs on everything. Stains on the carpet and the chairs. Safe didn’t work which meant carrying my tablet down to lunch and dinner. The bathroom isn’t much better. There should be a light around the mirror but I couldn’t find a switch. Don’t wait until you come out the shower to look for the spare towels, they’re next to the entrance door outside the bathroom. I’m unsure why when there are a lot of adequate empty shelves in the bathroom. The shower isn’t great with minimal water pressure and the shower door opens out, so you can’t leave the bath mat outside the shower door. You need to get it after you’ve opened it, so careful not to slip with your wet feet. The bathroom has lovely glass tiles dividing it between the bedroom. Nice until someone goes to the bathroom in the middle of the night and puts the light on! Bedroom then gets the brilliantly badly designed benefit of that light also. There is tea and coffee fashioned into the black pillar in the centre of the room. There’s a light at the back that either didn’t wort or I couldn’t find the switch for. So my phone light was needed to see what was in there! Don’t wait to the last second to look for the hairdryer. There wasn’t one in our room and I had to call reception to get one. Food...afternoon tea was delicious! The savouries were particularly good! However when we arrived they didn’t have our booking. Which is odd when we booked the hotel, dinner and afternoon tea over the phone at the same time. Anyway, they will of course set a table for us in the lovely room at the back and please wait while they do. No drink offered while we waited. The room was lovely but it could be better. The tables needed a good clean and there were stains all over the cushions. There was a fire on though which was and lovely but needed. Cup had a chip on it which was very obvious! We received the prosecco but had to then ask for the tea after we’d received the food. Just let us know if you need anything else they said but never came near us again. If you want anything you’d need to go looking for someone in the bar. Dinner...there were 3 couples including ourselves and one single gentleman in for dinner. So it was extremely quiet. There only appeared to be one girl serving which they just about got away with. Starters and drinks ordered. There was a little wait and the starters arrived. We had to ask for the drinks. Apparently they’d run out of prosecco but they were sorting that out. Fine but we still had to wait for the other wine ordered. Sadly the starters were shocking! Fish pate was full of bones and the carrot and ginger soup was so full of ginger I literally couldn’t eat it. This was swapped without any quibble. The chicken pate was just ok! We both ordered chicken for main and it was very good. Chips were also great and the side of veg was cooked to order without butter. My husband had date pudding and said it was the best he’d ever had. To round off the night we thought we’d go to the bar for a cocktail however it was so cold that we decided to take the drinks to our room. This was a mistake because they were both so bad. We would have sent them back if we had sat down there. The syrup in one cocktail was so overbearing it was undrinkable. Breakfast was massive. So much choice, as they advertise. They also do made to order food. All in all, despite all the staff being extremely lovely, we definitely won’t be back. I like an itison to try new places and then we often revisit the places we like best. This sadly won’t be on our list.

The room they gave us, 323, had dirty curtains and the shower didn't work. We reported it in the morning and were promised it will get fixed. it wasn't fixed when we got back from our day out and when we rang reception to ask about it they were quite abrupt and rude A very nice engineer turned up and said it needed a new thermostatic valve and it could take upwards of 30 minutes to get fixed. Reception said we will be moved to a different room. I rang them to ask when was the move happening and to which room are we being moved. Initially they denied having any knowledge of a move and when I insisted that they already said we could move as we needed to get ready for a reservation at a restaurant and couldn't wait for the shower to get fixed they yielded and sent the head concierge up who was apologetic and very helpful and professional.they moved us to room 508 which was a bit nicer but had no carpets, we only assume it was a smoking room despite us asking for the room to be non smoking. All in all this visit has been disappointing and not relaxed as we had hoped it to be. Oh, and on check in I informed Cindy at reception that I hold a gold status with them. She did not offer me any upgrades so I asked for one and she immediately said that they already upgraded the room with a bigger bed... Now I am not sure how was that a gold member upgrade when they didn't know I was a gold member until then?.