Radisson Blu Edwardian Mercer Street Hotel, London in Camden - Phone Number, Reservations, Reviews

It's unfortunate that I have to leave this review, but my recent experience has shown me how little this hotel's staff cares about their guests and ensures I will certainly not stay at this property again. While my stay was relatively standard—neither great nor terrible—what has transpired over the past two months has left me irate, confused, and utterly disappointed. Initially, I would have rated my stay 4 stars based on its own merits. However, the way the hotel has mishandled my current situation compels me to give it only 1 star. Here’s what happened: I accidentally left my wedding ring in my room and immediately called the hotel while en route to the airport. The main call center directed me to the hotel directly, which was the first indication of poor internal communication. (Strike 1) After receiving my final bill via email, I responded, mentioning the lost ring and asking for assistance in locating it. To this day, I have received no response to that email. (Strike 2) I called the hotel directly and reported the lost ring. They promised to search for it and call me back. I never received a callback. (Strike 3) The following day, I called again for an update and was told they were still looking and would call me back. Again, no callback. (Strike 4) A week later, I called and was elated to hear they had found my ring! I arranged for Fedex to pick it up the next day and confirmed the details via the reception email provided to me, but received no response. (Strike 5) When I called back a few days later to check the status of the handover, I was told no ring had been found, despite their earlier confirmation. I was promised another callback that never came. (Strike 6) After weeks of back-and-forth, including involving FedEx and having my wife call, the hotel continued to provide inconsistent and conflicting information. My friend in London even went to the hotel to pick up the ring after one more confirmation that the ring is shown as still in the hotel, only to be told it had been handed over to FedEx—yet there was no record of such a handover by either the hotel or FedEx. We requested to be CC'ed on a complaint letter to FedEx, but never received any confirmation that it was sent nor CC'ed. (Strike 7) At this point, I've decided to let it go. It's simply not worth the continued hassle. This 1-star review isn’t just because my ring was lost and wasn't secured by the hotel—it's due to the confusion, the mixed messages, the lack of care and responsiveness, the empty promises, and the absolute failure in operational coordination and communication. This experience has been nothing short of a disaster. I urge the hotel to fix its operations and take guest experience more seriously.

good service and communication. Team at the hotel was helpful in assisting us in our queries about our booking.

The hotel is not that fancy, the room are very small and compact. The location of the hotel is amazing and very vibrant and happening and crowded place.

Room and location were ok but service is terrible. Was told I would be emailed.my Invoice/Folio for my stay. Never received it and have made contact 3 times to get a copy and no acknowledgement. Terrible service. Will never make corporate booking here again if I can't get an Invoice

If you want to sleep in a dump and pay five-star hotel prices, pick this place. You will be better off sleeping outside for free. We booked a nine days stay at this place. I stayed in other Radisson Blu locations around the world and I've never encountered such a situation. I've been staying at Radisson Blu in Bucharest almost every summer and it is an outstanding hotel. I suspect the management makes all the difference.After arrival, we were given a room where everything, from the carpet to the "complementary" bottle of water was sticky to the touch. The bedside table was stained. The word "Help" was scribbled in giant letters on the bed's black headboard. The cleaner's cart was blocking the narrow hallways, and it stayed there, untouched, for the whole four hours I spent in this hotel. My husband phoned the reception and complained about the deplorable conditions of the room. The receptionist offered us complementary breakfast. We told them we were leaving and asked for our money to be refunded immediately, but we were told we must wait until Monday (we arrived on a Sunday) because the manager is on vacation. We emailed the manager who did not bother to answer until Tuesday afternoon, when she said she would not refund us because we didn't give them the chance to make it right and offer us another room. No other room was offered to us, though when we told them we were not happy with the accommodation they provided. They are lying that we didn't tell them the room was dirty. Also, the manager said in her email that it might have been a child who scribbled "Help" and this could have been "erased" by simply passing a hand by the velvet surface. I wonder why their cleaning staff didn't do this "easy fix" before we arrived. It must be the same reason why they didn't properly clean the table, the carpet and the the other surfaces in the room. I am happy we left. We went down the street at One Aldwych Hotel and for the same price we got a luxury accommodation in a superb location. The staff is professional and everything is impeccable.

I would have given this 5 stars. Front staff were all amazing, location was amazing, rooms were clean and welcoming after a long day. My family booked 2 rooms for a week (a corner suite and a delux king ~$10.8k for the week). We planned this trip for years as a celebration of my kids graduating college/high school. The reason for the 1 star is that my wife had some cash stolen and more devastatingly, a charm stolen during our stay by someone who had access to the room. The charm was small but was given to my wife after the birth of our son 18 years ago and had the 4 birthstones of our family. Both items required someone to actively dig through her belongings. My wife was balling her eyes out. I would give negative stars if I could. Housekeeping also entered the room in the middle of the day while I was resting with the "do not disturb" on. The hotel is not taking responsibly and instead passed this off on the company they contract with for housekeeping. Accountability would be to solve the issue with the customer directly and hold their contractors accountable instead of disregarding the situation and having their customer deal with a company we had no idea we were interacting with. No honor among thieves I guess. We are still waiting for a resolution (weeks later). If this gets settled properly Ill update/edit the review if possible but for now 1 Star.

My wife and I took a trip for her birthday to London and the concierge service was exceptional. We took an overnight flight and arrived in the morning with excursions planned in the afternoon. The concierge went above and beyond to do their best to prepare our room early so that we could freshen up before her birthday high tea appointment. I cannot say how amazing it was to have a reception desk, and concierge service attentive to our needs. I need to recognize George who was wonderful and instrumental in our check in process. He went above and beyond for us and I would like to recognize him. Thank you.

Too much money for what was offered. very rude front office staff

Top location in London Nice cooperative staff We were up graded to a stunning room Excellent breakfast Highly recommended

Except for its convenient location and decent bathroom amenities, this was one of the worst Radisson experiences I’ve ever had. The staff and management were extremely rude and displayed a complete lack of customer service. The rooms are outdated and in dire need of renovation. I will never stay here again and certainly won’t recommend it to anyone. You’ll find much better accommodation elsewhere.

I won’t stay here again. Enough said. UPDATE based on owner reply. Thank you for your deepest regret. Where is your sincerest apology for how I was treated by your hotel manager.

I recently had a short stay here, and it was more than adequate but some strange “isms” people should be aware of. First, the location is wonderful and the rooms are quiet. I had a room on the first floor and slept very soundly. That being said, there were two random steps down from the elevator and into every room on the first floor followed by two steps down after the threshold. This was ok for me but obnoxious and would not be good for people with mobility issues. Additionally, the attached restaurant and bar weren’t great…The Monmouth Kitchen. Having stayed at The Covent Garden hotel before, it’s impossible not to compare and see how much better Brasserie Max is for breakfast and drinks. The beds were comfy BUT the pillows were just “ok.” I’d stay here again but, again, be aware of the “isms.”

We are staying here. Everything is awesome but breakfast staff is awesome very hard working good people. So customer focused. Lobby staff everyone and location is awesome too. Thanks

It's a shame that the rooms are so small, uninspiring and tired because this hotel is in a fantastic location. The staff are generally pleasant. There is always an issue with finding my booking on arrival, even when booked using their app.

The rooms are normal but the beds are too small!!

The hotel staff at reception are rude and unhelpful. I am on the Premium membership tier for Radisson and they refused to assist me for early check-in because I am part of a group booking. As a frequent traveller, this is the worst experience I’ve had at a hotel. Not worth being loyal to.

Great staff, from checkin, to the floor manager. Anything we asked they were super sweet and professional. My husband and I stayed there in May from nyc. Fantastic location .. you are paying for a premium location. I didn’t love the breakfast.. the coffee was very good.. and we got to know some of the staff, that made a very warm experience. No issues here not understanding the other reviews re the staff.. We loved it.

Incredible location, very clean rooms which were relatively big for London. Biggest plus for us was the breakfast, it was delicious, the a la carte options were fantastic (and included) and the service was really great - the staff are absolutely fantastic.

Reading the reviews, my experience is typical and common. I’m awaiting the lame response from the staff member that reads the same almost word for word, a cut and paste exercise, very insincere. Booking two rooms months in advance and using the app with our preferences set to have double rooms, we were disappointed to have two twin rooms. After speaking to reception we were moved to a small standard room. Noticing a sharp increase in the price rooms are advertised for and seeing the room, it’s clear that this hotel is now ‘eye Watering’ expensive for what you get, I could not help thinking it should be sold my the inch it’s so small. Walking around the bed is a challenge and I’m absolutely sure that the bedroom doesn’t adhere to fire regulations, with a gangway of around 40 cm at the end of the bed, it’s Sideways walking only in this room! The bed is so small, every time you turn you elbow your partner in the face. The Air conditioning made so much noise that it needed to be switched off, if there was any chance of sleep. The toilet so small that you risk chipping your elbow with every move. After carefully manoeuvering in the room to get undressed and jump into bed to watch a little TV, it was disappointing to find the television did not work at all. The location of the hotel is good and the overall look is pleasant. but given the price this Hotel is now, it no longer represents value for money and the ambivalent attitude showed to guests is unwanted . The restaurant offers a tapas style menu. Whilst pleasant, the menu is quite limited, the plates quite small and the price quite high. Luckily there is a five guys nearby, so once you’ve eaten at the hotel, you can then go and fill up! Seriously though, given the shortcomings of this Hotel and the high price I would advise looking for something further a Field, a short tube trip is not so bad or perhaps an Uber, to get a hotel room where everything works and you have room to move and without having to re-mortgage YourHome. Sadly my last stay at this once reasonable hotel.

The man who checked us in was first class ,thankyou

The service was good, but when I got there, they asked me to pay 100 pounds and said they'd give it back when I left. It's been a week now, and I still haven't gotten my money back.

Excellent polite, professional, and efficient staff. Good facilities.

Great location, very comfortable hotel, good size rooms and bathrooms, and the staff were wonderful, a very enjoyable stay.

👍🏼 The location is phenomenal! 👍🏼 The staff are super friendly! 👍🏼 Rooms are clean and have everything you need.

Good location and the hotel itself is nice, but I had an unseen staff member try to come into my room (with some of us inside) on 3 separate occasions despite the "do not disturb" sign being on. In two of the instances it was just my wife and baby in the room, and the person quickly left when they saw someone was there. I've never had this happen at another hotel and found it disconcerting to say the least.

Great staff... The service here is amazing

Great location, National Library, Coven Garden, Royal Opera House, Leicester square, Trafalgar Square, Chinatown are in walking distance. Perfect place for dining & shopping. Good breakfast.

Great breakfast, great location, comfortable bed