Quayside Fish & Chips in Northumberland

This is an awful fish & chip shop, avoid. We went the other day & wish we had complained, the woman serving was miserable and rude, the chips were clock cold. The fish was ok but the smallest haddock ever.

Sat in restaurant. Don't let children touch the lobster pots as they're sharp and don't put anything on the window cills. But rulesy. Food was ok but a bit on the pricy side. No swapping of specials eg peas with curry sauce.

Excellent customer service excellent food. A little pricey but great quality food to go with price.

Went in just as they were closing ordered a chip butty and large chips. The service was really friendly and chips excellent, no grease at all. We will definitely return

Our experience during a busy (wet) Sunday lunchtime service was completely different to all the recent 1* reviews. Fast, friendly, service, two generous portions of hot, delicious chips, great tea and coffee, clean tables and a spotless washroom. Well done ladies! Recommended!

The chip shop has a rule that you aren’t able to out your own salt and vinegar on? So they put it on for you. Ours ended up being absolutely swamped in vinegar and totally ruined by the amount of salt on. Couldn’t tell quality of food due to large amount of salt. Won’t return

Disappointed, very Disappointed Tiny portion size for a chip buttie which was about £4 would of been more filled by a 39p packet of space invaders

We are frequent visitors and dont mind the long wait or mix ups with orders were not usually ones to complain but today pushed me over the edge ..... we go here every 2 or 3 weeks and spend about £70 we always sit outside as take our dog and he isn't welcome today we had my mother with us and she needed the toilet but we're refused as we weren't 'customers' I pointed to where we were sitting insisting we were regular customers the staff said that there was a pub across the road to use and that's what they are told to say .... I asked for the manager for him to come out and have the worst attitude he started to shout at me and I told him we were customers and he was breaking the law by refusing us access to the toilet (he has a sign on the door saying toilet for customers only) he said we were not customers I asked who the tables belonged to outside where we were sat as there is a sign on them for customers only which obviously we were as he now realises he was making no sense he shouted at me again and said I don't care if you never come back its my policy .... I started to tell him policies weren't above the law but he shouted don't come back as if I care as he walked away from me laughing ..... mistakes and long wait times can be forgiven but crappy customer service can't we will never return and I think the manager needs a course on human decency never mind politeness

Horrendous customer service directed from the Manager, no disabled access and having both a disabled customer who could only sit outside due to no access for a wheel chair plus a child needing the toilet after spending £70 on fish and chips to be told by the manager we weren't classed as customers because we only had a takeaway and never sat inside. I didn't realise quayside fish and chip were a seperate company to.....the quayside fish and chips??? I fully appreciate people who are not customers not using the toilets. However how can the manager stipulate that buying from the Take away section is not classed as a customer, when they are the same company, are connected and the food in the restaurant is cooked inside the takeaway and they have seats outside stating for Quayside customers only which we were sat at? Expressed to the manager we will not be returning here again after his attitude which the management's reply was * it's only £70 I dont care *but we visit here every 2 weeks which accumulates to £1,820 a year hope the owner reads these reviews and looks at your CCTV to see how appalling you are in a management position.

Food ok, but miserable staff and slow going. It’s honestly like watching in slow motion waiting for your fish and chips here

Nice environment, friendly service, value for money.👍

Abysmal service. Very expensive and such a small portion. The mushy peas the worst I've ever had. The staff of four were ignorant. I definitely would not recommend. There's so much choice of better places with friendly attentive staff.

AVOID THIS PLACE. Went today and will never be back. My mum ordered steak pie and chips, and chips with batter, (the lad seving couldn't work out the change) we were next in the queue, waited and waited to be served. Waited until after my mums order came out well the half that he had put through the till. This was a very small portion of chips and a gristle pie, i was going to order for five, but looking at the portion my mum got, and still not being served we walked out. I worked in a large fish and chip shop for years, and would have sacked the staff in here.

Extremely disappointing. This was always our 'go to' fish and chip shop. But not anymore. Value for money was non existent. Most of the food was overcooked and dry especially the black pud and haggis. Ironically one of the young female staff members agreed with me but didn't even offer an apology when I complained. We'll never go back, all three generations of us.

Nice takeaway, expense but the cod was good, staff nice but prepare to wait as its cooked per customer, assuming its so not to waste any food at the end of the day? Next to the harbour, nice area to chill especially if it’s warm

A clean and tidy restaurant. Tables clean/ not sticky. Good presentation on the food. Waitress was efficient and friendly. Didn't wait too long for mine & hubby's food. The restaurant full & buzzing which is always a good sign! 2 pie ., chips and ( peas, shared) 2 drinks and tea for 1 was £23. Not too bad on the price. All meals on the same size fish plate. Some Other items I think are over priced. Toilets clean. I would eat in the restaurant again if I was visiting. Great location.

AVOID AT ALL COSTS! Awful service wouldn't go back, only ate out of desperation, food okay nothing special at all. EXPENSIVE!!! If you want a nice meal with good service go to the fish shack a few mins away looking at the view of the harbour.

The fish had no taste, black pudding was overcooked small chips had about 10 chips inside.

We have been coming here for years since I was a child and now here with my children and my parents and oh my God what an absolute let down as we were so looking forward to it sitting out the front on the benches, the food was so dry and over cooked tasteless and the portions of chips were tiny so very disappointed as I will not be returning back .

Food was overpriced and the portions were small. Think they are making the most of a captive audience unfortunately. Better Fish and chips at Blyth beach or Tynemouth (town and Quayside) if representing North of Tyne coastal eateries.

Restaurant is lovely and clean food very tasty. But absolutely ridiculous rules customers sat outside a family of 4 eating food from the takeaway (same business) but the 3 yrd old child was not allowed to use the toilet as they weren't in the restaurant shouldn't make a difference when the family were eating from their take away

Staff extremely rude,would not go back

I am appalled at the service. £10.20 for Sausage and chips with 2 cans of pop. Ignorant staff, had to explain my order 3 times. People were jumping Infront of the cue and it was very noisy. Mannerism of staff was shocking. Get rid of them COVID screens!!!

Tried to sit inside but couldn't with dogs, which is fine. So sat outside. My 2 small children needed the toilet but were refused access to the cafe toilets as we were not eating in there. Spoke to manager but still just got directed to the public toilets a 5 min walk away. Disgusting, refusing 2 small kids (5&2) the toilet

So disappointed. Took my family as I had visited in the past. Staff rude, over priced and the young girl completely ruined the food by putting on too much salt. Why ppl can’t put their own salt and vinegar on is completely strange.

Got a fishfinger sandwich which was frozen cheap fishfinger in a dry bread bun no garnish r chips paid £5.50 shocking kids meal was one sausage few chips and small carton of juice £9 shocking

Food was ok but the queue was horrifically slow. I'm not sure if I didn't enjoy the food because of the food or the frustration of moving 10ft in 40 mins.

Wouldn't go back got cod and chips tasted more like pollock asked for batter got none and she killed it with too much salt too expensive £9.20 for a fish and £3.20 for chips but it costs £1 for a sm bottle of water ,and a smile wouldn't go a miss either

Best fish and chips by a country mile yes they are a bit dearer but you get what you pay for ,and the lasses are great , they see our car pull in and they put our 2 cod in . Please spare a thought when they are really busy and it's hot , it is twice as hot behind the fryers they are doing their best.

Family of 10, bought a takeaway to sit on their tables outside and enjoy the weather. My 3 year old needed the toilet and I went into the restaurant to be refused usage as we didn’t eat our food inside despite spending £70 with this business. Thankfully the awesome pub over the road (The Harbour) allowed my little one not to wet herself in public and use their toilet.

If your happy with a small portion for a huge price then go here. I was shocked in the tiny amount of chips put in a small compartment of a take away box.

My partner went in and waited for 10 minutes when it wasn't busy. She was totally ignored and kept being barged into by other customers.

Woman at counter was very rude and wasn't bothered to serve us, chips were covered in a heart attack amount if salt, the cheese turned into rock hard concrete almost imidiantly, the steak pie was cold wet and oily. Please only come here of you wish to get cardiovascular disease Xxxxxx

Called in on a day out Disappointed really Food not bad but not great overpriced and undersized portions Soft drink prices are a rip off Won't be calling back

Lunchtime special of fish, chips, mushy peas and tea for £13.95 was good. The portion was perfect for us and not over facing us with too large a portion as usually happens in fish and chip shops. (Do you really need all those calories and how much is thrown away.) We ate inside, their taking the order was a little slow but it came quickly once ordered. Be warned: they charge 50p for tap water. Result was that we did not leave a tip.

The lady who works there is ignorant and quite miserable. Poor portions and sarcastic comments from staff. Would not recommend

We had lunch here a few days ago and were very disappointed. The party of six arrived around 10 minutes after the four of us. Four of them were given our order. They received an apology as two meals would be late. Not so ourselves. We asked if they'd given our order to the next table and that was confirmed but no apology. Three of us opted for the special but in fact it was a much smaller version of the regular with mushy peas and a pot of tea. People were complaining about the long wait for food. A very disappointing experience.

The fish n chips were nice enough (a little expensive) but the staffing was slightly off. Long wait as they also serve the connected cafe, the young staff members seemed to be a little lost in their roles. Maybe prudent to close for a day for staff training to get it right.

Just dead weird. Fish and chips were way tooo over salted. Ate a quarter of it and it was horrid. Really disappointed with the service as well.

Good Haddock & Chips however disappointed no rubbish bin outside the shop, customers were just leaving empty boxes on the bench tables which encouraged gulls!

Chips were dry and cold. 50p for tap water £1 for tomatoe sauce ,half a pot of tea .

Lovely haggis and chips for me and sausage and chips for the Ben well enjoyed

I wouldn't go anywhere else for my fish n chips ,but I would go elsewhere for my gravy sorry lol

Very average service …. They forgot to cook one of our party food which meant the other food all got cold while we waited …

Supporting the facility with food and drink purchases for a family of 8.... but get turned away for trying to use the bathroom for my 2 small kids! Use your discretion and be a bit compassionate.

Came here yesterday on our way home from a lovely weekend on the beautiful Northumberland Coast. 4 adults ( 1 of which in a wheelchair ) and 1x small dog Buddy 🐾 Dogs not allowed in the Restaurant part of the Fish shop which is fine, so we decided to sit outside on the restaurant outdoor tables and order from the take out side of the business, spent over £60 on 4x Fish and Chips, food was lovely, however, friendliness of staff behind counter was poor, no smiles, all of them looked fed up, like they didn't want to be there. 2 of us needed to use the toilet so went into the restaurant where the loo is located, immediately we were accosted by a waitress asking if we required a table, to which we replied "No thanks we've got one outside just using the toilet" We were told abruptly we were not allowed as toilets only for customers who eat in restaurant. We were not allowed in due to having dog Buddy, we spent over £60 at this business and were refused access to toilet by a rude waitress, spoilt our experience shame as food lovely, staff and business toilet rules are poor. Won't recommend or go back for this reason.

We came here today and were really disappointed. £5.50 for a fish fingers sandwich which was a bun with 3 tiny fish fingers that tasted frozen, and no sauce. Then nearly £14 for the 'special' fish and chips which frankly looked like a battered tail end and a handful of chips. Way overpriced for the amount of food you get. Received someone elses order at our table before we'd even ordered, and tried to charge me for someone else's meal when leaving instead of our own which was a tenner more. Staff seemed clueless, tables crammed together, poor atmosphere. Really disappointed, wont be coming back.

Fish and chips something to dream for absolutely top tier plenty of fish and a excellent portion of chips at a good value and a nice joined cafe to eat in as well 10/10

Paid £30 for two fish and chips, fish was mainly just batter, chips were hard. Then asked if icould use the toilet, only to be told you have to sit in the cafe to use the toilet, even though it’s the same company/ building. I had the dog which aren’t allowed in the cafe. Absolutely disgusting, seriously boycott this place!

Food was great, no issues there, but it concerned me that one of the girls serving had very long hair that wasn't pulled back while handling food and drinks. Unfortunately I didn't not get the opportunity to mention it to the manager on the day.

Very expensive for a tiny cod Won't be visiting again

Worst fish and chips ive ever tasted, cardboard chips the fish was disgusting, £40 i spent and it went in the bin, i asked to use the toilet to change my 14 week s grandson, the bouncer on the door refused and was very rude, between myself and my family, we spent over £100, never again will they get our custom

Very very slow to serve people and a little disappointed with the disorganisation. Quite clean and friendly but still need to serve and move faster. Lots of parking and close to the beach and local services.

£12 odd for the worlds smallest fish and chips, staff are miserable most of the time and the queue takes way too long.

Good food and service clean and bright, chips with everything but that's the North East for you...

Stopped here for fish and chips on good Friday so we expected to queue which wasn't a problem. The food was OK, not the best fish & chips ever, fish was thin and a bit chewy, but we were hungry and it filled a hole. The service was pretty rubbish though, no pleases or thank yous, no smiles either. My daughter asked why the lady serving had an angry face. Whilst I totally understand working in a busy environment can get on top of you, when service customers a simple thank you goes a long way.

We both had battered fish and mushy peas which were delicious and piping hot straight from the fryer. Yummy and highly recommended.

Service and attitude of staff was shocking

Waiting an hour to get a take away, terrible service, staff uninterested, chips were stale

Fish and chips were lovely but staff tonight not very friendly.

Bought takeaway fish and chips today for £12.40. It was over an hour queuing, (not the fish shop's fault of course), but I was really disappointed with what we got. Poor value for money in my opinion

I would only ever leave honest reviews for businesses when they are justified, good or bad. This is the first time we ate here (definitely the last) as a family, 2 adults and 2 children. My wife and I had chips and a pineapple ring and the kids, 13 and 10 had kids meals, chicken nuggets and chips and cod bites with chips. The order was taken and our food arrived with the order incorrect. The kids meals came as double cod bites and chips, no chicken nuggets. So one was taken back and the nuggets and chips had to be cooked. The rest of us had finished our food by the time the nuggets and chips arrived, family meal together ruined. The kids meals are absolutely tiny, poor mites were still starving when we left and the meals were £9 each! A battered pineapple ring and a handful of chips £5.50 each. These prices do not reflect value for money at all, in fact I'd say it is a rip off. I know mistakes happen however, a meal together was ruined and I asked if a good will gesture of a small reduction in the £29 price and "unfortunately not" was the response. Just think twice folks before you eat here, plenty of better quality and value for money chip shops in Amble to be had.

Service poor, food could be better, coffee not available, pea’s cold, sent back , returned luck warm and watered down ( not funny) . Had to ask for cutlery after receiving food as none brought to the table. I won’t be back

Ordered spam & large chips Thursday (08 Feb 2024) Got home and they were Luke warm and had to put in microwave. The spam must have been sliced with a Stanley blade as it was thin & very greasy. They put so much batter on the spam just to make it look bigger. I ordered large chips and paid for large chips but l received small chips that wouldn’t fill a child. I live local and been here many times with no complaints but lately it has been below there standards and your not getting value for your money. If things don’t change they will Lose there reputation as a good chippy and mostly lose customers.

The worst customer service I have ever experienced. Dirty tables, two clueless young girls ordered food with drinks had to ask 5 times for our drinks. The young skinny girl told us she did not want to be there. Food was ok.

Lovely fish and chip restaurant Good value for money and food was amazing

Popped in today, fabulous food and service.

Ordered two fish and chips and a curry sauce as takeout. Paid. Had to ask again for curry sauce as not with order. Got home to find one fish and chips ( a handful ) , one fish no chips both fish was cold, dry and mainly batter and charged 26.00 pounds for the privilege. Wouldn't recommend.

Wanted takeaway fish and chips. Queuing system very disorganised. Lots of staff but took ages to get food. Fish was tiny although I ordered and paid for a large fish. Chips nowt to write home about. Wouldn’t bother if I was you as not worth the money.

Discrasful went to this chippy half an hour before its due to close with my two kids and pregnant wife. Got there the open sign was on went to go in and the door has been locked. I knock on the window pointing at the open sign lit up and flashing to be met with a shrug of shoulders and a shake of the head from a member of staff. We won't be going there again

Great food and definitely worth the wait and you can see why there is a huge queue

Ordered 4 adults meals and three kids meals…. Brought all drinks out and even glasses for kids but would not pour the kids drinks until the food arrived!! Apparently the serving staff are not allowed in the kitchen! Strangest set up ever!! Don’t go if you have kids… unless you like to torture them

Called into the Quayside Chip shop as have been many times before, always been happy. but after today will never be back, not only were the prices extortionate the portions small, the fish was half fish, half batter which is not what i paid for. So we complained but were just told i should of mentioned it when the meal was served My Advice go the the Harbour fish bar 100 meters along the road Cheaper and a much better quality.

I have been coming to this chippy for years and have never had a bad experience with either food or service. I bought fish and chips bout a month ago and although food was delicious the member of staff was not. Today 8th Oct I came into the chippy. It was clearly busy with the cafe being full. However, I waited over 10 minutes just to be served whilst the assistants discussed who was working which shift, cleaned the front of the counter and ignored the que. A little acknowledgement would have been lovely. Then when the food came, I asked for salt & vinegar but it was so salty it was inedible and the batter was mushy - the batter is usually beautiful. A really disappointing experience from a place that was the best in Amble and let's be honest it isn't cheap. I hope these couple of bad experiences are just a blip and the service & food will return to its normal quality.

We stopped here for lunch on a Saturday, the restaurant was so busy we had to have a takeaway. They were very busy and a little disorganised but the food was excellent, the batter was perfect and the fish and chips fresh. The price was a little high for the position size but all round a pleasurable experience.

We thought £21.60 very expensive for 2 fish and one lot of chips as while the fish were freshly cooked the chips were cold and hard and thankfully there wasn't many of then. The staff only spoke to ask what we wanted and not very friendly at all. We will not be returning

Nice quality fish and chips £23 for haddock small chips cod bites chips and curry sauce a bit steep. One staff member was great the other rather frosty to say the least.

Fantastic cod and chips. Cooked to order for us at 4pm. The cod was big and the batter beautiful and actually stayed hot and crispy until we got to our cottage in Low Hauxley. Staff very friendly too And anyone who thinks £9.20 for a piece of cod is expensive needs to see what fishermen do for a living. Worth every penny

Great spot for tasty fish 'n chips, welcoming and efficient staff, indoors and outside eating areas, good value for special of the day..tasty haddock, chips, mushy peas and pot of tea (£12.95).

All fish is the same size and the chips may as well be. A very poor amount of chips considering it was a large portion. Fish was wafer thin which was disappointing. Overall not impressed and next time would go elsewhere.

Always pretty busy in the summer but never feels rushed. Foods delicious with good portions and perfect amount of salt and vinegar added.

The cafe is not accessible at all for wheelchair users. Less able/older people struggle to get up the high step. No ramp provided and when staff were questioned they shrugged despite being told they were discriminating. Access was possible via a door between cafe and takeaway but manager/owner refused on health and safety grounds. Unsure why. No bins provided for the outside seating area and the cafe loos can not be used by takeaway customers. Food was ok but pricey for the portion size. And charging £2 for 1 fruitshoot is utter greed.

Food is just perfect. Looking for fish & chips?? This has to be your choice

A few years since last been. Car park is private, no disabled parking, all parking permits must pay to park. Has changed since last there, nicely done out, but s.aller portion, and bit more expensive.

Had fish and chips freshly cooked,lovely waitress, great views of the harbour. Child friendly

Fish was not great very nice chips though think the fish was fried to long rather chewy both the fish bites and the haddock unfortunately

Ordered large fish and chips and received the smallest fish and chips ever seen for £12.40 . Tasted ok but mostly batter. You actually couldn't catch a Cod so small! at the most a quarter of a caught fish...and so thin. The staff advised they are not the owners of the establishment so couldn't do anything. Speaks volumes that they didn't look shocked at what I was saying too. We usually get our fish and chips from Harbour view in Seaton Sluice which is fantastic so our standards are high but Quayside Fish and Chips in Amble are poor by any standard. Rip Off.

After spending over £25, for fish and chips cooked in a dubious oil, was told that I could not use the toilet facilities because I'd bought take out and not opted for sit inside cafe.

We stopped by today traveling upto scotland and we decided on fish & chips. The service was a bit suspect perhaps a bit unfriendly. But the food was nice. Fish & chips came to £12!

Probably the slowest serving fish and chip shop in the area, they always serve the restaurant before serving the take away side. Shame really as its not that bad.

Fantastic fish and chips, absolutely delicious, staff very grumpy

Very pleasant visit. Superb coffee lush fish and chips. Outstanding customer toilets. A nice visit. A place we would visit again, many eating options in Amble.

£10 + for sausage and chips 3 cans of pop about 20 min water, nothing special meal just average don't think I will go back

Overpriced. It's £9 just for the fish, then your charged about £3 for a scoop of chips at the takeaway. Kids meal was two cod bites and about ten chips. Didn't fill the kids at all. Mediocre and stingy.

No pineapple rings available, moldy cheese on chips (£6 per portion of cheesy chips). Staff very apologetic, offered free drinks. Omitted to tell me I was being charged 50p for a cup of tap water I'd already had. Disappointing.

Delicious cod, a bit of a thin cod mind you. Batter perfect. Chips could have cooked a bit more.

Very poor, staff politeness was mediocre, after waiting 30mins for our food we realised other people that ordered after us were getting their food before us, when questioned we still waited 5-10mins watching other people get their food, who again ordered after us. When order finally came the fish was thin & greasy, mushy peas undercooked, curry sauce was watery & chips warm to tepid……..the can of Tango was nice though.

Paid for large fish and chips and received the smallest fish I had ever seen. Upon questioning I was told it is because the tail is curled round....but I was offered some cod bites as well to make up for the fact the large fish is small. Tasted ok....only went here as the nicer chippie Harbour view, was closed.

Good fish and chips with tables and sea views.

Great fish and chips. Fresh hot off the fryer. Outdoor tables when the weather is nice