Pulse sports bar and nightclub in Manchester

This was my second time staying at this hotel and I did not deal with one kind, friendly or helpful staff member apart from one of the security men who had way more respect for me than the receptionists. First of all when I checked in I was greeted with 3 men challenging me with the confirmation email, which I showed them and my ID - this was not good enough and they needed the booking number and I explained my friend had booked the room. This delayed me getting into the room. No one told me that if I wanted a late checkout I had to arrange it then and there. In the morning someone knocked on the door and said go downstairs to pay for the late checkout, to which me and my friend went down straight away. I asked to speak to a receptionist privately and explain I am 7 months pregnant and I need a few more hours before my long journey ahead, she was very argumentative about the rules and I said someone told us we can come downstairs to pay for the addictional hours and she accused me of lying? I asked if I can speak with someone else, they spoke in their language (may I add I can speak bengali and hindi which they didn’t realise) so the damage was already done at this point, as they had a private conversation where I know it didn’t matter what I said it was going to be an argument as these people are on a power trip. A manager came who was also very rude and kept saying “it’s policy that each guest can only have an hour extra” so I challenged him and said - are you able to show me the policy? He wasn’t able to, obviously and showed me a random welcome letter that had nothing to do with the argument and all the members of staff proceeded to laugh at me. I found this both upsetting and frustrating as they were treating me like I was a rude hungover customer, when all I was asking for was a few hours extra that I was told I could pay for. It didn’t end there. After we checked out, we went to the bar area and got a coffee and some soft drinks, I needed somewhere to charge my phone before my journey so we thought as we were guests of the hotel, we could use the downstairs area. The bar manager came and said “this isn’t a free hotel you need to leave if you’re not buying drinks” - I said we bought some upstairs and now we are waiting for the Uber we will be leaving in 5 minutes. He was having none of it, he was very insulting and argumentative and by this point we had enough so we argued back with him because we were fed up. DIGUSTING establishment, awful staff, unfriendly and very unprofessional. The location might be good but it is not worth spending your money here for convenience when these people lack customer service skills which is an integral part of their job. Will never return and will make sure people know how they treat pregnant women with no care of respect. If I could give this place zero stars I would.

Excellent delivery and the pizza was delicious

Shop suey roll was broken up won’t ordering again from there when I rang up they wasn’t interested

Friendly staff, good to takeway.

Myself and some of my fellow comrades visited the establishment and we thought we were in for a bussin experience but left rather disappointed. Didn’t even have a full menu no double down (snapping), drinks machine broken and scabbing portions. The icing on the cake came we the worker on the till gave me a cheeky grin and farted on my zinger burger which was my second choice as the double down was not available. I would like to say I would never visit again but I might have to as it is the only place available at Terminal 3 I’m sickened.