Based on 816 opinions finded in 2 websites
Based on 816 opinions finded in 2 websites
Opinions
As a loyal patron of the Puffin Rooms and a frequent visitor to the adjoining cigar shop, I have always appreciated the ambiance and quality these establishments offered. Unfortunately, my recent experience fell strikingly short of expectations due to significant changes in the staff. The experience began with an unexpectedly cold and unwelcoming reception from the door staff. Once inside, the service only worsened. The waitstaff exhibited a surprisingly poor attitude, marked by rudeness and a distinct lack of accountability when our drink orders were incorrect. There was a palpable sense from some staff members that they would rather be elsewhere, which was particularly evident in how one member addressed my wife. The small female staff member who served our table was unprofessional and displayed an alarming lack of respect when engaging with our party of four. It was abundantly clear that training and experience were lacking across the board, which greatly impacted our enjoyment of the evening. Having spent a considerable amount of money over the years at both the Puffin Rooms and the cigar shop, I expected a level of service that matched the reputation they had built. Unfortunately, this experience was enough to ensure that I will not return. I am deeply disappointed to see such a decline and will no longer trust this venue with my time or patronage.
Paul Horton . 2024-10-27
MORE AT Google
Thanks to Sonny for two really enjoyable evenings at The Puffin' Rooms. A friendly welcome and an informed introduction to whisky, looking forward to our next visit.
P T . 2024-10-27
MORE AT TripAdvisor
Fantastic experience. Sonny was very knowledgeable and showed us a wonderful time.
Conrad Most . 2024-10-22
MORE AT Google
I came here on the 4th of October, the staff were so helpful, i came to celebrate my 18th birthday and the staff are so lovely, they helped me choose a perfect davidoff cigar, and they recommended a beautiful glass of scotch which was delightful, i will definitely be visiting again in the future. I am just wondering what was that glass of scotch i had , because I would love to have it again.
Jack Dattoma . 2024-10-20
MORE AT Google
Second visit to Puffin’ Rooms for the live music and whisky/cocktails. Superb live music - this time with a blues theme - playing requests and great rapport with customers. Small intimate venue creates a great atmosphere. Will be back soon! Only slight downside was the service - had to ask three times for some tap water - surely not that labour intensive - but otherwise brilliant. Friendly staff, great musicians - can’t wait to visit again!
nickokey . 2024-10-19
MORE AT TripAdvisor
I had a superb evening sampling whiskeys and puffing a fabulous cigar in a fantastic venue. A perfect setting, beautifully lit, and with wonderfully friendly staff who were as knowledgeable as they were accommodating. Harry in particular was a perfect host, and a picture of sartorial sophistication! I shall definitely be going back as soon as I can!
EE EE . 2024-10-17
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I’ve been to many a cigar lounge around the world & this one is one of nicest I’ve ever visited with the best staff. It’s one of few places I’ve seen younger serious cigar smokers, I think that speaks to how fresh it feels in here as well being traditional and elegant. The staff are absolutely brilliant & the cocktails are amazing. - Gavin
Sam S . 2024-10-13
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I can't understand why the puffin rooms hasn't got 5 stars. This is our go to place after an evening or night out as it concludes the day amazingly. The staff, service and atmosphere are out of this world. We particularly enjoy the cigar sampling room, which is arguably the best in the UK. Keep up what you're doing guys, it's brilliant. Guys, quick update. 12/10/2024. Yet again you did your upmost and accommodated us. The staff, as always were amazing, knowledgeable and provided that level of hospitality that I love from the venue. All I can say is thankyou. Keep doing what you're doing ❤️
G Hawkins . 2024-10-13
MORE AT Google
What an amazing, interesting place. I’m not a smoker but I had a puff on a cigar! The atmosphere is chilled and relaxing. Emily who greeted us talked us through all the cigars and whiskeys. She was very knowledgeable and friendly. A great experience.
Jane Shaw . 2024-10-11
MORE AT Google
FANTASTIC! We had a wonderful night on Sunday; amazing music, delicious cocktails, perfect food, and a great atmosphere. We will be back - thank you for a lovely evening.
Jess D . 2024-10-08
MORE AT Google
Here tonight on an impromptu visit and super, super impressed! Really gorgeous venue, the ambience, food and drink are all exquisite. Not many places like this! Thanks to Ben and Mika for the exemplary service too!
Rak Peter . 2024-10-06
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An absolutely fantastic lady on the piano ,very chilled atmosphere and great for a quiet drink
Clare Clare . 2024-10-01
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VISITED TWICE NOW.. The weird comment on the puffin rooms toilets.. They are simply two seperare loo's no sharing of toilets at all, they are nicely designed with the style of the place too. This place is exceptional and i hope it is kept for yearsm the cigar bar is stunning. We did nit once smell cigars on either occasion UNLESS you go in the cigar bar and then its there but 1) it is so well vented it cleans up rather quickly and 2) who doesn't love the smell of a good cigar! MOST IMPORTANT NOTE TO OWNER: The standards of service have slipt a little bit they are still very good but they arent quite as excellent so just tidy that up a bit of you could. Overall yet another great visit
Leigh A . 2024-09-30
MORE AT TripAdvisor
Singer and pianist were excellent. The rest of the evening was mediocre. We had a table at the bar which you think would mean good service but in fact we were wrong. The bar staff were more interested in chatting to each other than being attentive. The drinks were great once served though. We didn’t eat so cannot comment on that but the free bar snacks were good. The toilets were disgusting. They are only two and both are unisex and clearly not being checked by the staff. I quietly let one of the team know and all I got was I’ll let my manager know but it was some time before the poor barman was sent in to mop up the mess! Honestly the worst toilets we’ve been in after spending 3 days in Liverpool. This place had so much promise but we were really let down and would not go back.
Beth . 2024-09-29
MORE AT TripAdvisor
Have to say this place really is the best
Stuart Kewley . 2024-09-29
MORE AT Google
When you arrive at the Puffin Rooms the first thing you notice is the overpowering smell of cigar smoke. We were shown to our table in the eating area, which is in a lovely room, but on this occasion was extremely cold. Our young waiter whilst pleasant enough aired on cocky, when I asked him where the ladies room was he told me it was 2024 and it was a unisex bathroom. It really was, there was a man in there who hadn’t shut the cubicle door! We ordered drinks which were good and whilst the food is quite nice, it is small plates of starter like food. We asked for some side plates and were brought saucers…we ordered a sharing cheeseboard and asked for some side plates…. You’ve guessed it… more saucers! Presumably straight from the dishwasher ( they were still wet ). We ordered wine but it never arrived…. Then we were told the next customers had arrived early and they needed the table. At this point the singer had started ( it’s loud in a very small area ) so we got the bill and left. This place is probably ok if you want drinks & nibbles but not if you want a relaxing meal.
Lin D . 2024-09-29
MORE AT TripAdvisor
Booked dinner in the Puffin Room for 11 people in August. When we arrived at the resturant we were warmly welcomed. However when presented with the menu it was clear that all that was available were canopies and totally different from the menu that was advertised when we booked. We were not informed of the menu change although a £110 deposit had been paid to secure the booking. We eventually left the resturant without eating. The review would have been one star if it was not for the 2 waitress who greeted us. Very disappointed experience
kostas dinos kousoulou . 2024-09-21
MORE AT Google
An absolute joke, booked the cigar lounge for 7 over a week in advance paid the deposit. The gentlemen then calls and says the cigar lounge is full we have put you in the bar instead. If I wanted the bar I would of booked the bar, ruined a birthday well done. And do not even deny that I booked it wrong because the previous gentlemen confirmed it was the cigar lounge. Additionally why are you calling 4 hours before the reservation even though I have paid deposit? Clearly you have done a error on your end booked to many people, then thought let's just cancel the big table. An absolute Joke. Audacity to ask if the deposit should be refunded 😂, no mate charge me that as well.
Ekin Karakus . 2024-09-14
MORE AT Google
I’ve been to Puffin Rooms many times. It’s my go to place to dine alone or with friends when I’m working in Liverpool. It’s quiet, cosy, full of atmosphere, the team who run the place are all lovely. Food, Malbec are exceptional. Funnily enough I’m not the world’s biggest jazz fan but I keep coming back!
Andrew Lowe . 2024-09-13
MORE AT Google
What a find! Absolute gem of a place. If you’re looking for something a little different, give this place a go. Great cocktails, live music and boss vibe
Paul May . 2024-08-26
MORE AT Google
Absolutely fantastic, went for our anniversary the service was outstanding food was amazing and the waiters could not do enuf for us even had time to talk to us definitely will be going back
david dean . 2024-08-26
MORE AT Google
Been here 3 different times on 3 different visits to Liverpool. Having been to a few different cigar rooms, this one really disappoints. First visit they were throwing members out after their time to allow in loud and obnoxious crowds. Second they were snobbish and patronising. Last they had a manager outside who gestured to his neck telling us ‘it’s all done’, presumably meaning closed, and then being patronising when asking for clarity. There won’t be a fourth. Been to many cigar lounges and been welcoming and relaxed. This one makes you feel you should be relieved to let inside. Young staff who are aloof and some of the worst customer service I’ve received anywhere. Even the cigar selection is average. Avoid.
Steven Day . 2024-08-25
MORE AT Google
We went here last Sunday and had a great night. Staff could not be more helpful and pleasant. There was a duo who played live music and they were brilliant and very funny too. The place has such a lovely ambience and it is a bit special - a wonderful place to celebrate a birthday in a sophisticated venue. Gorgeous cocktails and delicious food. Highly recommended!
Rachel W . 2024-08-22
MORE AT TripAdvisor
We booked the Puffin rooms for a birthday treat with a Whisky tasting experience. This was something really different and we were led by Harry who was amazing and made the experience really interesting for us. We got to try Whisky’s from Japan to the Lake District and had some food inbetween. Puffin rooms is such a lovely place and to have the Jazz music on a Sunday really made the day even more special. Victoria took requests and sang to my son. Cocktails are amazing too as is the food. If you want something special and get looked after by the lovely team get it booked. We loved it. Thanks to all the team :)
specialgolly . 2024-08-19
MORE AT TripAdvisor
Didn’t eat as we had a booking elsewhere
MrGARYKEENAN . 2024-08-18
MORE AT Google
Remember this: A well-designed cigar lounge with comfortable chairs and inviting decorations, creating a relaxing atmosphere. Live music adds to the cool vibe. The lounge offers a good selection of cigars to cater to different tastes. The standout feature is the helpful and knowledgeable staff. The cocktails are unique and special to the lounge. Despite being the only cigar lounge in Liverpool, the service is not lacking in any way and lives up to the standard of a premium bar.
Mehmet Kurt . 2024-08-12
MORE AT Google
Atmosphere was great. Food was beautiful! Cheese board was excellent and cocktails were great. Service from staff was attentive and charming. Big thank you to the staff on Friday 9th August who made our evening great. Sonny was brilliant 👍
hughesm220 . 2024-08-09
MORE AT TripAdvisor
The food, the staff, the atmosphere... this place is unbelievable. Lewis, Amy, Joe, Liam... the staff make this place. And the food is exquisite. I cannot recommend this establishment enough. Try the fillet beef, king prawns, try the whole menu! Speak to the staff, get to know them. They are the nicest people you'll ever meet. Thank you Puffin Rooms, you have a patron for life x
Hannah Nixon . 2024-08-02
MORE AT Google
Felt rushed in the cigar lounge after spending over £130 on sticks & £60 on drinks. 2 hour slot with a rolling count down from staff on how long I had left at my table. Overall good selection and was a nice purified comfortable room. I would visit again but it will be a while.
J Moon . 2024-07-30
MORE AT Google
What an absolutely amazing place, like another word, friend and I did a whisky tasting and treated like royalty. Very knowledgeable and informative amazing choice of countless whiskeys. Definitely recommend.
Nige Bemand . 2024-07-29
MORE AT Google
Fab night. came in for a drink left 5 hours later. Great entertainment. Excellent drinks. Couldn’t ask for more a great bar with a brilliant atmosphere well recommended.
angrybadger . 2024-07-28
MORE AT TripAdvisor
Came for cocktails after dinner and had a great night! Live music and fantastic drink selection with really friendly and welcoming staff! Highly recommended !
Colin J . 2024-07-26
MORE AT TripAdvisor
Came here for my friends stag do and where greeted warmly despite being there as soon as they opened, the staff took exceptional care of us. Showed a real expertise in what they where doing and the information they where sharing. Theo (please say im remembering right its been a while) was a delight joined in with our humour while always giving top class service. If you value your environment while having a drink or a smoke this is the ideal place. If i could rate higher i would. The highlight of the Stag for all 4 of us who attended the venue.
Thirk Wood . 2024-07-24
MORE AT Google
Fantastic atmosphere. Brilliant start to a night out with the boys.
Mark Peach . 2024-07-09
MORE AT Google
Our experience at Puffin rooms was on point. The first cigar lounge we have been to and definitely will be back again. Highly recommend this place. The bartender and Joe were really helpful and had made our experience top tier.
Yagnesh Mistry . 2024-07-02
MORE AT Google
Fantastic time with Ben doing a masterclass. He was extremely knowledgeable and very friendly throughout. The bar as a whole is lovely. If you could imagine a place to go and enjoy a quiet whiskey, this would be it. The owners have done an amazing job creating this bar.
Daniel Rice . 2024-06-29
MORE AT Google
Great atmosphere. Great staff and fantastic live music.
Neil Furlong . 2024-06-16
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Stumbled across The Puffin' Rooms yesterday in Liverpool. One moment we were browsing the main entrance, next minute we were transported back in time, to perhaps the 1920s, I'm not sure. All I do know is, it was a fabulous experience. We spent just over an hour in a private lounge area, it was like being transported back in time. I don't drink whiskey or smoke, but that all changed, the moment I entered the lounge. A fabulous cigar and a whiskey, plenty of photos taken, we thoroughly enjoyed it all. I'd like the thank the wonderful staff there, who were so very helpful and attentive, friendly yet very professional. As I departed I said I'd come back sometime in future, better dressed. I'd say that part of the experience would be to at least wear some half decent clothing. I highly recommend The Puffin' Rooms. It doesn't matter if you don't drink whiskey or smoke cigars. But by the time you leave, you may find that you 'do, now!'. Brilliant.
SJI . 2024-06-15
MORE AT Google
What a find!! Jazz, whiskey & cigars… what’s not to love? The atmosphere here was like nowhere else - laid back, fabulous service by staff who were knowledgeable and obviously interested in what they were doing, & who went out of their way to provide a great experience for us. We will definitely be making this a regular haunt!
Helen Wilkinson . 2024-06-09
MORE AT Google
The staff were amazing. Advised that we could have cocktails that weren't on the menu. Great advice on cigars and great entertainment. You will need to book but a must visit when in Liverpool
john ghafoor . 2024-05-27
MORE AT Google
Popped in for a drink. The staff are really friendly and very knowledgeable.
Jo Seager . 2024-05-27
MORE AT Google
We showed up at 7pm and were told music didn’t start until 9. We came back at 9 and the same guy told us everything was reserved and wouldn’t let us in. We took a cab to get there and walked all the way back only to get kicked out. Bad place
Howard Lesser . 2024-05-17
MORE AT Google
Visited with a friend in February for a whisky tasting given as a birthday present. We were with Theo (I think, he had a concussion at the time), and he brought us a huge selection of whiskies to choose out 4 from. The talk through of the whisky making process and history, plus the shouts about the whiskies we chose were also really interesting. Plus we had a good opportunity to just chat absolute nonsense with him at the end. I wa also introduced to my new favourite whisky (Ledaig Bordeaux cask). Will definitely be back to try more whiskies and maybe even a cocktail in the future.
Aidan Connolly . 2024-05-16
MORE AT Google
We went here last night, and from arriving to leaving, the service was 5⭐️. The staff made us feel welcome. The gent that served our drinks offered recommendations for what we liked. This was top-notch service. The atmosphere inside the cigar lounge was fantastic it was quite relaxed exactly what you'd hope the lounge to be. In the main lounge, later on, there was a jazz pianist. Unfortunately, we didn't have enough time to be able to fully enjoy her music. There is an extensive drinks menu ranging in price from £8-800 with all types of spirits, mainly whiskey, but there were some other options, including rum and gin. The cigar options were also fantastic. Overall, we had an absolutely delightful experience, and we will be back at some point in the future.
Joshua Judson . 2024-05-16
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Just came for drinks on my birthday so didn't try the food. Wonderful cosy atmosphere. Great live music and very attentive, professional and enthusiatic staff; a real credit to the owner. A gem of a place. Well done everyone.
pete smith . 2024-05-10
MORE AT Google
My partner and I frequent here for date nights and occasions, and there is a reason why. Victoria Sharpe, one of the singers is absolutely incredible and has become a good friend since singing a requested song for us on one of our first dates, now until our first anniversary. Our server on our anniversary, Adam, was nothing but attentive and he always has been every time we have been in. The cigar selection and quality is top notch. Whiskey selection too, even if we ask for something off the menu. I have so much love for this place. And you should too.
Elise Cole . 2024-05-01
MORE AT Google
A fantastic place like a new York speak eazy
Tony Jackson . 2024-04-13
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My experience at the Puffin Rooms was exceptional. The service was beyond excellent, my favourite staff being Emily. She went above and beyond to help us and made us feel so welcome. I would return solely just to experience the service provided by her and the others! Joe was also a special touch, he reminded me of Austin powers! GROOVY BABY! I will return
Linda . 2024-03-28
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Great music, good drinks and awesome atmosphere
Stephanie Mella . 2024-03-09
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Lovely stuff and nice environment
Guangyao Li . 2024-03-09
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Absolutely loved my 1st visit here. Definitely my type of vibe. Food was really tasty, staff are brilliant and the singers Victoria and Tony were fabulous. Can't wait to visit again.
Claire Smith . 2024-02-26
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Great place to relax, smoke a cigar and have a nice drink The staff in there are very professional feels like a premium job but you can have a chat too. Service can be mixed if it's busy but overall it's usually good. Chairs are comfy too
tom price . 2024-02-26
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I made a reservation for my boss and his wife and to say they were extremely impressed is an understatement. The service, food, cocktails, ambience were outstanding and to top it all, the amazing Cigar lounge. Would 100% recommend - you will not be disappointed.
Jacqueline Daye . 2024-02-20
MORE AT Google
We had an amazing time at the Liverpool venue, Joe was our main man to help us and what a delight he was! Very helpful and nothing was too much for him. Very welcoming and will definitely be back!
Carl . 2024-02-10
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Amazing staff. Clay and all the staff was as absolutely the best. Thanks for a great evening
Lasse Christiansen . 2024-01-31
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Under “food” I reserve those 5 stars for the phenomenal Old Fashioned - the best I’ve had in YEARS of trying them wherever I can - and a mind-blowing concoction of their own called the “Old Tobashioned”, which is a must if you like a smoked Old Fashioned. The cigar hostess (Aimee, I think) was knowledgeable and attentive way beyond expectation and the singer Victoria sent us back to some mythical bygone era of style! Can’t recommend the place enough, get a Joya de Nicaragua Corona if ya know what’s good for ya!!
Andrew Scott . 2024-01-11
MORE AT Google
Fabulous. Great bar, cigar humidor and tasting room. Great music.
jonathan risley . 2023-12-31
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Go on a Friday / Saturday for live music. We had a pianist who was excellent and took requests, it made our night. Excellent service too, the drinks were pricey and unique, but the atmosphere made it all worth it.
Zainab . 2023-12-20
MORE AT Google
Fantastic venue, Amy our hostess was a cut above the rest!!!!
Gareth Baxendale . 2023-12-14
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Went for the cocktail masterclass - Honestly one of the best experiences I have ever done! I did not expect the level of hospitality, friendliness and value of this experience! The ambience is amazing, the drinks are amazing and the service is amazing! Kleh, our masterclass teacher, was beyond friendly and kind, chatting away and making us feel so welcome. He was so knowledgeable but also laid back, and made the most experience just so fun. I sometimes worry about going to such fancy cocktail bars, but honestly I could not recommend this enough for literally anyone - Cocktail beginner or connoisseur! Once again thank you Kleh you are an absolute winner and I look forward to coming back soon :)
Lauren Wright . 2023-12-14
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Looked after from start to finish
Michael Andrew . 2023-12-02
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First time visit here on a trip to Liverpool to visit my Daughter. It's a bit like a private members club. Classy. The Jazz pianist was excellent with good banter. Monday night, so quiet, but fantastic atmosphere. My wife loved it too. Would definately go back.
Steve Williamson . 2023-11-28
MORE AT Google
Outstanding. Great ambience/cocktails and super helpful staff
Gerard Rafferty - UK Liverpool GM . 2023-11-26
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Fantastic place, which is a cut above the staff are fantastic and informative would definitely recommend
Glenn Goulding . 2023-11-05
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Exquisite cocktails! Great ambience and wonderful decor. Highly recommend!
Chen Seleena . 2023-10-22
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Love the place, Music is the boss here, Fantastic atmosphere Staffs were very polite, friendly and helpful Thank u guys
Mobin Advay . 2023-10-03
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I have to say, I have found my heaven on earth. Its just a pity its over 250miles away from home.. I arrived in Liverpool on the Friday and instantly fell in love with this place, so much so I returned on the Saturday and Sunday. The decor is sumptuous, the food scrumptious, the drink menu extensive.. the staff are warm, welcoming and professional in all they do.. Emily, Joe, Gareth, and Adam excel and evidently love and enjoy their place of work, I cant credit them enough. I also had the joy of being serenaded by Victoria on the piano and Matthew on the guitar, they bring the instruments alive with great health, their vocals are harmonious and it really is a pleasure to listen to them whilst eating such wonderful food. And well, the puffin lounge, wow, simply wow... it is amazing, very comfy, perfect amount of lighting to have the relaxed ambient feel, and again to listen to live music whilst puffin on the finest the world has to offer is special and a privilege.. im sadly back home and trying to schedule my return.. thank you to all I had the honour of meeting Kindest regards Pete 💜⚒️💙
peter john . 2023-09-26
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Probably the best venue in the UK, especially when Victoria Sharpe is playing 🎹🎶 The food was amazing, fantastic service, great atmosphere, huge selection of whiskey and cocktails PLUS the most amazing live music. It all feels like a secret members club and we absolutely loved it.
Kate Hoyle . 2023-09-24
MORE AT Google
What a wonderful place this is. We went for our anniversary and the atmosphere is amazing, very relaxed and the service is impeccable. Special shout out to Joe who couldn't do enough for us and made our evening even more memorable. One of our favourite places in Liverpool and i totally recommend you to come here.
Costas Mavris . 2023-09-20
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Turned away as we had shorts on. Would totally accept this under normal circumstances, but on a hot summers day in the afternoon, it felt a little loaded. No mention of a dress code on their website.
Jack Gibson . 2023-09-02
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My son and hubby Andy & Geoff Forrest had a great time yesterday as part of our son's 40th birthday celebrations - they were so impressed with the overall experience - excellent customer service from all involved - they highly recommend every aspect of their experience - whisky food and cigars - thanks for making it so special for our son
Joyce Forrest . 2023-08-21
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First time visiting with friends, greeted and served by Adam who was absolutely top notch with everything. Purchased beers, whiskeys and cigars between us all, Adam was very professional throughout and made sure we were happy and settled. Atmosphere inside was fantastic, a nice relaxed vibe and live singer & piano music boosted the relaxed mood. Staff are great to deal with, will definitely be returning in future.
Fergal Hennessy . 2023-08-19
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Went with family on Saturday night and blown away by the friendly welcome,fantastic atmosphere ,amazing singer and jazz pianist lovely cocktails and food and lovely waitress - Amy - who was so bubbly and warm and even played the piano! Thanks for an unforgettable evening!
Stuart Wolfman . 2023-08-14
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Lovely decor and vibe to the place. Great range of unique and punchy cocktails. Service was very professional and engaging.
Neill Kehoe . 2023-08-03
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I've never been in places like this... I simply don't belong there at all... but... if I tried to relax and taste nice red wine paired with not really smooth but best whisky I've had holding my first cigar THIS IS THE ONLY PLACE.
Odd Socks Visuals . 2023-07-31
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Really enjoyed this great place a cigar great choice of drinks and lovely music and cheese board
Tony Jackson . 2023-07-22
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Great food, served in a beautifully appointed room, complete with pianist and singer. The menu is varied, the portions are adequate. Drinks were lovely. Cocktails and wine were sampled! Really enjoyed our two visits there.
John Gaskell . 2023-07-02
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The food was really delicious here. The staff are also kind and friendly. They even help you in recommending. The service was also fast. I would really like to visit it again
Jessica Stone . 2023-06-13
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You could not ask for a better atmosphere.. service (especially Amy) and venue was outstanding! Well looked after and to be given an umbrella to help us on our way to the next venue for a birthday meal!! Much needed during a heavy storm!! Thank you
Steve Price . 2023-06-10
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My fav bar, very chilled and relaxing. Still love it. Don't get to visit too often. Bit always book a table when we have free evening
Lyns Panther . 2023-05-28
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A great place with very informed and professional staff with a great selection of whiskeys and cigars, BUT our experience completely spoiled by a rather rude pianist who practically told us to go to the cigar room because we were ‘talking loudly’ ?!?! She then told my wife that she could hear every word of her conversation with her friend which made them uncomfortable enough to join us in the cigar room. Not a great experience for our first time there and the fact we spent a large sum of money on fine cigars, cocktails and whiskey. What’s the point of going to a ‘speak easy’ bar you can’t talk in? I don’t want to go and watch a pianist in silence. (In Reply to Hayley) You can dress it up how ever you like, but my biggest issue with that whole ordeal was NO ONE, not even the 'director of music' (who did initially come over to our table to introduce herself), say oh by the way guys this is a quiet area for music. We weren’t being obnoxious,rude or drunk, we were doing what we thought was perfectly acceptable (talking in a bar) and we were made to feel like we were doing something wrong.The girls conversation wasn’t that intimate, they certainly wouldn’t have been embarrassed if anyone had overheard it that's for sure! A polite tip for Victoria - maybe don't play the music as loud and you can have the perfect balance of music and talking?
TPC . 2023-05-23
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Probably one of the best places I've been. As soon as you walk in the service is next level. You get the choice if between the cigar lounge or normal. Even if you've not booked. Obviously if it's full, you'll get turned away if they can't mame room. We went when there was music. The piano is a lovely touch. Love the decor too, it makes it more classy. The prices of drinks where responsible for a place like this. Top level service and very professionally when pouring the drinks in front of you. Would definitely recommend a visit. It's also quite relaxing. Will definitely be going again. You have to go down a few steps when entering. The cigar lounge has a door which helps maintain the smell just to that room and when the door opens, it's not open for long. Short walk from the docks or Liverpool city centre itself.
E G . 2023-05-17
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Another fantastic place to go, entertainment was great, they interacted with everyone taking request, veer was great, no pints though, thanks to the staff also.
Kevin Malone . 2023-05-06
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Aimee is boss really nice and knows but Victoria Sharpe is fantastic
Robert Kane . 2023-04-29
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Great place relaxing atmosphere 😍
gail bretherton . 2023-04-22
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Unique experience whiskey and cigar tasting.. Cross between old fashioned gentleman club and a 1950 jazz bar.
Loyd Cummins . 2023-04-19
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Absolutely amazing time being here the whiskey and cigar knowledge is amazing and the food was superior to any other food over any food I’ve had, also customer service, food time, drinks quality and quality of food was amazing if anyone wants a good chilled night with great customer service go to the puffin rooms you won’t be disappointed
jack johns . 2023-04-18
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Fantastic food and a wonderful staff!
Eli Engelien . 2023-04-08
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Beautiful venue, was greeted with a warm welcome by Freddy, and Quinn was very professional behind the bar. The pianist is a pleasure to listen to, relaxing atmosphere overall
Aironas Stanevicius . 2023-03-21
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Absolutely stunning venue. Extremely welcoming staff, Quinn for example was extremely friendly and an excellent help when deciding what whiskey i wanted. Freddie was a smiley face as soon as i walked through the door. The live musician was incredible. Overall 10/10
Bradley Nethercot . 2023-03-21
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What an absolutely fantastic evening. I took my partner for her birthday and it was the perfect setting for such an occasion. The food, entertainment and whole atmosphere was perfect. Emily and the whole team are so professional and attentive. I would highly recommend this venue for a fantastic evening. Thanks guys
Wayne Hamilton . 2023-03-13
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Excellent venue for a cocktail and a meal. My friend and I were in the capable hands of Aimee who looked after us so well. Such a pleasant and cheerful girl who was very professional in her serving and knowledge of the drinks and food menu. We will be back!
Judith Cooper . 2023-03-10
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Great atmosphere, great staff, unbelievable food and huge selection of whisky. Very first class place.
Stefano Concas . 2023-03-09
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Fantastic experience at the Puffin' Rooms. The staff were amazing, friendly & accommodating with some top notch music entertainment.
Richie Brown . 2023-03-04
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Brill place Vareth was a star a lovelly person so attentive full of knowledge, had time to chat to us 10 outta 10 for him, Franky and the other staff in the shop where great as well very nice staff a great experience in this place would be visiting again very soon
bill haskell . 2023-02-18
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Amazing atmosphere. Great service and music.
Sigurdur Sighvatsson . 2023-02-14
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Brilliant place you have to try this so many different whiskeys well presented staff very knowledgeable on all drinks
Robert McGreal . 2023-02-12
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I don't often write reviews but I have to give all credit to Puffin Rooms. I love my cocktails and whisky and seek out the good bars to satisfy this. And Puffin Rooms delivered. Great cocktails, really good. And the whisky knowledge was extensive and generous. On my visit Victoria Sharpe was the jazz performer and how amazing she was. A mix of classic and some modern songs, it's not too serious - just a joyful celebration of music. And Victoria was so generous and accommodating, taking requests and fulfilling many of them if she could. I couldn't leave while she was performing, to the detriment of my credit card but to the happiness of my soul. A perfect night of Liverpool and one I hope to repeat.
Antony Freelove . 2023-02-03
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Absolutely Beautiful Venue and amazing Staff. Great Menu & Food. 5***** Service. Staff can’t do enough for you. Big Thankyou to The amazing Chris. What a Welcome. Thankyou ❤️ Place is such a Vibe. We will be back xx
Nicky Kayode . 2023-01-07
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Oh my word. What a find. Staff were fantastic. Drinks amazing. Venue so atmospheric. Definitely coming back again...and again...and
Mark Flannagan . 2023-01-07
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