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4.3

Based on 1.762 opinions finded in 3 websites

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Nº 566 in 1203 in Northumberland

Nº 8 of 52 Chinese in Northumberland

CUSTOMERS TALK ABOUT DISHES WITH..mustcookednoodlessoupsmokedpayricefriedprawnchickenduckribspeppercurrymeatprawns

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Great food as always, look forward to our next meal

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James . 2024-10-26

MORE AT Just Eat

Absolutely beautiful food and people.

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Helen Haswell . 2024-10-17

MORE AT Google

We celebrated my friends tony Birthday it was Cracking. The food is lush 😍 all cooked fresh it’s well worth the Lowie

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Robert Little . 2024-10-16

MORE AT Google

Salt and pepper chips had 2 small pieces of onion and one piece of pepper in we were ready to throw hand over for some flavour I may aswell have ordered plain chips curry was thin and not overall up to its usual standard some parts of the meal were hot and some cold which is a shame because we order from here frequently and it’s not cheap either.

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Paul . 2024-10-10

MORE AT Just Eat

I'm away a lot and they are great to use to feed my Son, as cooking still not a option yet 😆

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Darren . 2024-10-10

MORE AT Just Eat

The food is consistently excellent

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Judith . 2024-10-08

MORE AT Just Eat

Lovely food Friendly helpful staff Can't wait to visit again Tasty, well cooked food. Great price on the banquet deal We loved every dish

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Daledancer . 2024-09-27

MORE AT TripAdvisor

Great food Lovely atmosphere Can't wait to visit the again

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sam anderson rowell . 2024-09-27

MORE AT Google

Piping hot, top quality and on time

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Kev . 2024-09-15

MORE AT Just Eat

always generous portions. Minimum order £14. Good value.

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Jane . 2024-09-12

MORE AT Just Eat

Best Chinese restaurant in the North East, quality food and great staff.

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David Stockdale . 2024-09-07

MORE AT Google

Chicken was chewy, prawn crackers were stale, rice was all clumped together, and the chips tasted like they had been reheated. Only positive was it was delivered quickly. First time ordered from here and won’t be back

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Deanna . 2024-09-02

MORE AT Just Eat

Excellent service Excellent food as always Thank you

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Sheena . 2024-08-29

MORE AT Just Eat

Bit of an odd spot, at the top of a set of stairs and more functional than decorative, but can't fault the service or the food which is varied, plentiful and very tasty. Excellent value for money and liked by all the family

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James Black . 2024-08-21

MORE AT TripAdvisor

Tbh I didn't know this was all you can eat Chinese, but we sat down, got some drinks and ordered food, you order starter's, I had the hot and sour soup then with some salt and chilli spare ribs, my family also order a selection of starters that all come on a big platter that sits in the middle of the table, the table has a lazy Susan so you spin it around and everyone has a sample of different dishes, ribs were good, the smokey chicken was wonderfull, chicken skewers surprisingly not dry, wontons crisp and a non stop conveyor belt of prawn crackers, once you order mains you can't go back and order starter's, I suppose that makes sense so nothing gets muddled up at the table, for mains I got the beef and onions, dishes around the table, sweet and sour chicken, chicken in black bean, chicken with garlic and ginger, a beef curry and a few other things all come over with a big bowl of fried rice to share, again, I spun the table around to sample every dish, all dishes were good, nothing that blew my socks off but all just good, the beef in my dish and in the curry I will say was a little tough and a bit of a struggle to eat, at £21:95 pp I think that's really good value for money and will definitely visit again.

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MMEOL . 2024-08-04

MORE AT TripAdvisor

delivery was supposed to arrive between 20.35 and 20 50 and arrived at 21.50.

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Matt . 2024-07-27

MORE AT Just Eat

Consistently good quality everytime.

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Sharon . 2024-06-15

MORE AT Just Eat

Really good food and outstanding service, very good value

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Mark Greenwell . 2024-06-10

MORE AT Google

The service we received was abrupt and rude from the more senior staff, and we felt like an inconvenience at times even though this was meant to be my birthday celebration. I hope you will review your customer service going forward!!! Food was excellent.

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Lisa Ingham . 2024-06-10

MORE AT Google

Very disappointed as this was my favourite restaurant some of the mains were terrible and got sent back then to order a coke and be giving a double Bacardi and coke which being very thirsty i drank in one before realising which had been sent to the wrong table as I am not well and on a lot of medication this is so dangerous and it seemed nobody was bothered about it !! this drink could of been handed to a child.

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Sammy Robson . 2024-06-07

MORE AT Google

We decided to try this place as we usually go to Stowell street and wanted a change. I booked the table and a £30 deposit was requested. There were 7 of us and we all really enjoyed the buffet with duck starter (which was table service). All the food was delicious and the staff were friendly. The deco could do with some improvements but did not detract from our experience. We were told we could have 1 starter each or a mixed platter. The mixed platter is a good idea to have a bit of everything the chicken skewers and bbq chicken were delicious. You can then have more starters (if all eaten). We had a good range of main meals which included king prawns and chicken dishes. I can honestly say all were lovely. We had a range of drinks including wine, beer and soft drinks (limited, but satisfactory). I would definitely recommend it and come again. 20% service charge was added to the bill.

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Sam H . 2024-05-29

MORE AT TripAdvisor

Amazing food. There were 21 of us. Nothing was too much trouble. Staff were so friendly and attentive. Every dish was absolutely beautiful. Thank you so much.

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Gina Ashcroft . 2024-05-20

MORE AT Google

The staff were great, super fast and efficient and polite. Was quite expensive for what we were after but we still enjoyed it a lot. Soup was delicious, starters were filling but nice. The mains were lovely too. Far too much food but good quality. Would rather pay a little less and get less food but that's just our opinion. We even got to see Declan Donnelly collect his take away.

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bob middleton . 2024-05-20

MORE AT Google

Piping hot and very tasty. Thank you

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Craig . 2024-05-18

MORE AT Just Eat

Great service, food hot and fresh

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Julie . 2024-04-28

MORE AT Just Eat

Haven't been for a while, but great to be back. Lovely food and lovely staff/service. Your barbecue spare ribs were always my favourite starter, and they still are. They are amazing. The mains were tasty and fresh and so enjoyable. Many thanks for lovely evening.

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Geoffers . 2024-04-20

MORE AT TripAdvisor

Such a lovely atmosphere. The staff were extremely friendly & the service was SO quick. All of the food was delicious & so fresh too. Such good value for money.

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Sparkly T . 2024-04-15

MORE AT TripAdvisor

We’ve been meaning to come here as it gets recommended on the Newcastle Foodie page on Facebook quite a lot. We were intrigued by the concept of the ‘All You Can Eat’ and we both had an amazing time. We both said we would absolutely go back as every dish was delicious. The staff were all also very friendly.

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Georgia Walker . 2024-04-13

MORE AT TripAdvisor

We’ve been meaning to come here as it gets recommended on the Newcastle Foodie page on Facebook quite a lot. We were intrigued by the concept of the ‘All You Can Eat’ and we both had an amazing time. We both said we would absolutely go back as every dish was delicious. The staff were all also very friendly.

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Georgia Smith . 2024-04-13

MORE AT Google

Great value and brilliant table service from the staff, very attentive and friendly. Kids were made to feel specially welcome. Parking is not great with time limits on some areas. Would have been five star if the welcome would have been a warmer one, and not “your late” from the lady upon arrival. Good is good though and we will return.

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R Jsl . 2024-04-11

MORE AT Google

Took advantage of the all you can eat dining menu. All of the food was served hot and very tasty. The staff were very polite and very attentive. Only problem is the lack of parking nearby.

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Darrell Hall . 2024-03-29

MORE AT Google

20.57 noted as 20.30 by restaurant

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Wayne . 2024-03-28

MORE AT Just Eat

We eat here a lot being local and have never ever had a bad meal. The food is always spot on, fresh hot and tasty and we absolutely love everything about princess gardens. I don't usually take the Time to review as live a very busy life however wanted to shout out to one particular waiter we had last night (apologies we don't know his name) who was absolutely excellent especially with our 7 month old daughter who as you can appreciate is a little impatient in restaurants. We had a good chat about his 6 year old daughter and shared experiences especially as we are relatively new parents. He made the effort to play games and interact with our baby who absolutely loves attention. He really made our experienced relaxed and was very attentive so thank you 😊

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Faye Chen . 2024-03-27

MORE AT Google

As a family we have wanted to try this place out for some time now due to all the great reviews we have had and read about.... Don't believe the hype!!!!. Restaurant itself was very pleasant but a birthday treat was spoiled by slow service and low quality food. Tuesday night, restaurant was not at all busy only 2 other tables occupied . Our party of 5 were served drinks quickly. starters also arrived promptly but main courses took a lot longer with some taking up to 40mins . To top everything off a few days later we received a parking fine for exceeding the time limit in the car park but in all honesty it is unavoidable due to the time it takes for them to bring your food and eat it .

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jim r . 2024-03-25

MORE AT TripAdvisor

This was our first visit and it won't be our last. The welcome was warm, the food delicious and I would thoroughly recommend this place to anyone.

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Ian . 2024-03-14

MORE AT Google

Disappointing experience due to the service and constant introduction of new rules through the meal. The concept is a buffet at your table, but as we found out you can only order one portion at once, so unlike most buffets where you can try different flavours together, this concept forces you to eat a full course before then waiting 10 minutes for the next. Naturally you don’t end up ordering as much food or trying half the things you wanted to. Likewise, when we asked for some spring rolls alongside our main we were told this was not allowed as we’d moved onto our mains. And that extra sauces were an additional charge. The food was OK when it arrived but we twice had to go up to the bar to order more food as the waiting staff spent most of their away from the restaurant floor - typically having 6 people behind the bar and 1 bringing food out and repeatedly apologising for the delays. Maybe on another night things would be better, but if you’re going to have such strict rules then these need to be explained to customers long before they’re onto their main courses.

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Matthew S . 2024-03-13

MORE AT TripAdvisor

Never heard the response to an allergy concern query be "have you got your EpiPen?" Safe to say, wasn't filled with confidence so our group swiftly exited. When the booking was made, we were very clear about one of our party having these concerns. No response was received from the restaurant so thought maybe it's a mention it on the day type of scenario. Could've at least responded saying that all the food is cooked in the same oil and saved us the trip. Not impressed, I'm not expecting every need to be catered for but some communication would've been appreciated. Will be steering well clear. I ain't even got allergies but the whole, "everything is cooked together" put me right off

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John Smith . 2024-03-09

MORE AT Google

I’ve been coming here for years and I still love everything about princess garden, their smoked chicken is the best I’ve had!

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Ami Hansen . 2024-03-09

MORE AT Google

Very nice and delivered 20 mins early

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Sue . 2024-03-02

MORE AT Just Eat

Looked everywhere for a decent smoked Chicken after trying the dish with family in Northampton and I was failing until a friend recommended Princess Gardens in Ponteland, I will definitely be back 😀 great food and excellent friendly service (take away) will be booking a table for friends next time.

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Go57762485626 . 2024-03-02

MORE AT TripAdvisor

My partner wasn’t even in from work when it arrived that’s why we stayed a time.

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Neil . 2024-02-22

MORE AT Just Eat

The best Chinese in the North east

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Lindsey Kappen . 2024-02-20

MORE AT Google

6 spring rolls only got 4 in the tub ! Not happy

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Laura . 2024-02-15

MORE AT Just Eat

Food is beautiful as always. Pre ordered for 7:30 and 45 minutes late. Staff were very rude on phone and promised a call back which never happened

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Alice . 2024-02-10

MORE AT Just Eat

My family have enjoyed this restaurant for over 20 years. The food, service and staff are amazing. Whether it’s a table for 2 or 20, we have always been welcomed and highly satisfied. 5 ⭐️

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Lesley Wood . 2024-02-07

MORE AT Google

First time trying here. Was lovely staff really friendly and the food was lush ! Restaurant was full when we arrived we had pre booked , so would advise to book in advance especially for a weekend. Loads of dishes to try and as long as you finish your plate you can order more. The smoked chicken was outstanding, Tried 3-4 dishes from the appetisers and mains. Really good value for the price . Will definitely be back !

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jojo19782009 . 2024-02-03

MORE AT TripAdvisor

The noodles were watery and tastlesd

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DAWN . 2024-01-31

MORE AT Just Eat

Wonderful food, sincere thanks to chef and team for food that is second to none.

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Colin . 2024-01-30

MORE AT Just Eat

curry too hot. soup far too sweet. prawn crackers were greasy. I will be calling tomorrow as the food was for my mam and dad for their 53rd wedding anniversary. so not happy at all.

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paula . 2024-01-23

MORE AT Just Eat

first time ordered food was very enjoyable look forward to the next time i order from you thank you for a lovely meal

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kevin . 2024-01-20

MORE AT Just Eat

Had beef chow mein and chicken chow mein and salt and pepper chips. Not much meat in them both, mostly veg and average taste. Chips were bland and tasted reheated. Only used as our Chinese was closed. Won't use again.

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Paul A . 2024-01-19

MORE AT TripAdvisor

What a lovely place to eat, I highly recommend giving it a try!

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David Oswell . 2024-01-14

MORE AT Google

friendly delivery driver, thanks

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Kate . 2024-01-13

MORE AT Just Eat

excellent, fast delivery, lovely food, thank you

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Kate . 2024-01-10

MORE AT Just Eat

An impromptu meal to celebrate a family birthday without prior booking we were made to feel so welcome by the owners. The food was delicious and the service faultless I would highly recommend this restaurant and we will definitely return

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Bronwyn T . 2024-01-09

MORE AT TripAdvisor

Terrible service, chef supposedly 'forgot about food' and took an hour and a half to arrive

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Zilla Watson . 2024-01-07

MORE AT Google

Always lovely food, sometimes late when they’re busy at weekends but we don’t even mind as it’s so good! Good communication. Delivery driver is always so friendly and explains why late if needed. Once you order here you honestly won’t go anywhere else! Fresh, delicious, non-greasy food every single time.

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Kate . 2024-01-06

MORE AT Just Eat

Chips were soggy. Prawn crackers stale.

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Kristie . 2024-01-05

MORE AT Just Eat

Superb food, delicious as always, very happy 😊

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Angela . 2024-01-01

MORE AT Just Eat

Late decision to place the order on New Year's Eve but extremely happy with the delivery and the quality of the food.

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Barry . 2023-12-31

MORE AT Just Eat

excellent fast service delicious food highly recommend

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Kate . 2023-12-31

MORE AT Just Eat

We ordered a meal for collection this evening for a family birthday celebration. The service was first class and only had to wait 30minutes for the food. All the family were delighted with their food. Thank you so much.

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Joan Fothergill . 2023-12-30

MORE AT Google

Excellent service and lovely food as usual. Thank you

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Andrea . 2023-12-29

MORE AT Just Eat

We have been here numerous times now and have never been disappointed. The food was amazing and there was plenty of it! We had a member of the party who was vegan and they catered well for her. Can’t thank the manageress and young members of staff enough, they couldn’t do enough and were always checking if we were alright.

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r0ssh123 . 2023-12-28

MORE AT TripAdvisor

We have just visited and was our 10 year olds birthday meal of his choice booked a table of 10 been many times before and always Lovley food always is amazing the staff are amazing friendly.the food portions are huge and allways offered more wouldn't go anywhere else five starts plus for our table of 10 thank you paradises gardens x

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Leanne G . 2023-12-28

MORE AT TripAdvisor

Buffet is great value and the food was amazing! Will definitely be back again soon!

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stephen mackey . 2023-12-24

MORE AT Google

Restaurant checked if could bring early Food was piping hot and tasty

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Suzanne . 2023-12-21

MORE AT Just Eat

This is by far the best Chinese restaurant that I have ever been to. The food, the service and everything about it was brilliant. The waiting staff are fantastic and nothing is too much trouble for them and they are genuine people who work extremely hard. I would have no hesitation in recommending this restaurant to anyone and I can't wait to go back again. The barbecue ribs are superb by the way.

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Steve Orrock . 2023-12-21

MORE AT Google

Usually very happy but the dishes are were extremely salty tonight - the chow mein in particular. Plain noodles, rice and chips were nice.

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Vanessa . 2023-12-19

MORE AT Just Eat

chips were awful. and prawns were so chewy very disappointed usually awesome food but not this time.

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paula . 2023-12-19

MORE AT Just Eat

Food was very nice but was barely warm.

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Neil . 2023-12-14

MORE AT Just Eat

The food was fantastic same can not be said about the manageress rude, arrogant and couldn' t care less about customers

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Christine M . 2023-12-11

MORE AT TripAdvisor

Amazing food - very hot and great portion size. Best Chinese around

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Alice . 2023-12-10

MORE AT Just Eat

Delivery driving made sure he was on time. Food was great

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Laura . 2023-12-09

MORE AT Just Eat

Easy to order via the app and order arrived earlier than expected, it was delicious

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Julie . 2023-11-26

MORE AT Just Eat

Food was cold by the time we got it, delivery shocking. I appreciate that it was busy but to take over 2 hours to come is shocking.

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Emma . 2023-11-25

MORE AT Just Eat

Food nice but arrived almost 45 minutes late

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Diane . 2023-11-18

MORE AT Just Eat

Fabulous food as always. Request for tweak to order gladly accepted and delivered as requested. Many thanks

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Jane . 2023-11-18

MORE AT Just Eat

Great place in ponteland for a Delicious Chinese meal & Friendly fast service.

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GEOFF TEASDALE . 2023-11-13

MORE AT Google

as always delightful food delivered hot, on time and with a smile thankyou

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Lisabeth . 2023-10-11

MORE AT Just Eat

第一次用這樣的形式食自助餐…是預先要點湯…頭盤…主菜…是這樣順著的食…確是新奇…食完第一輪之後…就可以繼續點餐…所點的中菜都不過不失…還可以…當然味道唔可以同香港食的中菜作比較啦…😄😄😄

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Chu Billy . 2023-10-08

MORE AT Google

Food not great and ribs were bone dry. Waste of money.

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Rekha . 2023-09-30

MORE AT Just Eat

I was back in the UK 2 weeks ago, on my last Monday we went to the Princess Garden for dinner, we had tried calling to book but had a problem with our phones and we couldn't get through. However as we were flying out the following day we thought we would go early and wouldn't have a problem! We got there at 6.30pm and the restaurant was packed! The girl on the desk at entry was lovely! Spoke to her manager who asked if we would mind having a small table,we said that wouldn't be a problem. They asked if we would mind having a drink in the bar while they got the table ready. They promptly bought out prawn crackers for us to have with our drinks while they prepared the table. Another larger table left earlier than expected and as this was a larger table they quickly prepared the table for us. The service was fabulous! The food delicious! Have to say we had been back in the UK for 6 weeks and my husband had said he wanted to go for a Chinese sit in meal before we left, hence this was our last night! I wish it had been our first as we would have been every week that we were home! Fantastic service! Delicious food! Dreaming of next year when I will be back on holiday! Thank you for a fabulous last night!

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Amanda Walker . 2023-09-23

MORE AT Google

An absolute gem. Great food and drink. Regularly return here as it’s so good. Highly recommend.

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Cameron Caris . 2023-09-22

MORE AT Google

Best Chinese ever, superb, I don't understand people giving it 1 star

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Mike Davis . 2023-09-14

MORE AT Google

Food came on time and the dishes we ordered were stuffed with meat. Got plenty left overs. Will use again.

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Kirsty . 2023-09-12

MORE AT Just Eat

Very positive. Delicious meals. Thanks.

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Jennifer . 2023-09-09

MORE AT Just Eat

Lovely food. Arrived piping hot. Delivery driver was really friendly too! Thanks!

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Joy . 2023-09-03

MORE AT Just Eat

Excellent as always - and speedy.

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Donal . 2023-09-01

MORE AT Just Eat

Absolutely wonderful service and the food was amazing, I recommend this place to anyone who likes Chinese food.

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Luis Giuliani . 2023-08-28

MORE AT Google

Absolutely sensational. it's a banquet and everything is made fresh. Pay cash If you can. as a sign on the door requests it.

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Craig Haugh . 2023-08-26

MORE AT Google

All round amazing. Definitely be back

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Marianne Rickard . 2023-08-22

MORE AT Google

5 star all round. Staff amazing, food amazing all round fad evening. Big thank you to the waiter with mouse blond hair who served us (he will know who he is my daughter fell up stairs being a idiot) he was funny welcoming and very friendly. We will be back.

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Mazzypantz . 2023-08-22

MORE AT TripAdvisor

We ordered quarter duck - very dry and overcooked, the cucumber & spring onions that accompanied the dish were slimy. Salt & Pepper ribs - full of gristle and got left. Sweet & sour chicken - tasted of vinegar and was inedible. Salt & Pepper chips were stale & appeared to have been reheated. First and last time at this place, total waste of money…. avoid!! When I rang up to speak to the manager I was told ‘sorry about that’ and then quickly hung up on, not the most sincere of apologies.

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Sarah-jayne B . 2023-08-18

MORE AT TripAdvisor

Appetisers were delicious but didn't enjoy main. Too many additives.

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Marion Hall . 2023-08-16

MORE AT Google

Food amazing as always! can’t fault the food however the curry sauce which is the main part of my Chinese has changed from what it used to be like it seems oily and a brown colour too to the edges of the tub like gravy or excess oil or something hopefully just a one off on this occasion.

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Paul . 2023-08-14

MORE AT Just Eat

We ordered and asked for the delivery as soon as possible. The driver arrived ahead of predicted time on the app which was brilliant! Another delicious meal, thank you!!

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Andrea . 2023-08-12

MORE AT Just Eat

Very nice food. Good value buffet, and great service.

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Paul M . 2023-08-09

MORE AT Google

Very welcoming, Food was delicious, hot and so fresh. Very efficient staff and nothing was a bother. Would highly recommend and they also had a deal on for a Monday which worked out at £16:95 pp. excellent value for money. Good portion sizes. Will definitely be back.

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Marciamoo . 2023-08-04

MORE AT TripAdvisor

Food was inedible. Chicken was dry bits of foamy cardboard. Beef and black bean was like brown bog water. It had definitely all been microwaved to reheat. Yuk. I’m actually shocked at the good reviews. The New Rendezvous down the road is millions better than this place.

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Ls . 2023-08-03

MORE AT Google

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