Prince's Pizza in Brent

I Oder pizza from this place and I Oder 2 x 15 ‘’ and i received 1- size M and 2- size L i pay 25£ and 2.50£ for delivery but he’s informed me delivery yes free and all item yes completely wrong including I receive all cold pizza and I am waiting 2 h for my Oder discasting!!!!!! Like this way bussnes lair customer DONT RECOMMEND THIS PLACE AT ALL !!!!!!

Such a shame. My partner has used this place for 10 years. We was informed that the order would take up to an hour for the order which is no problem so decided to order non the less. We left it for an hour and a half. Then called to see what was happening. All calls was answred but hung up on. Got a call from the driver to say they was at our back door...there's no way you can get to the back door...nobody at the back or front door. Then was hung up on. Could not get back to the driver or the or to the main line. Then when we did get through we was told the pizza place they told us that the driver had broken down..but we told them what we was told. Hung up on we was just going to cancel the order. Then it was midnight new years I normally like to come to trip advisor with nice feed back but seeing as its new years and I'm 6 months pregnant you can see my upset. We ordered at 8.50pm and the order came at 1.20am...we didnt want it in the end...happy new year lol

It seems like this little place is run by amateurs with no customer service awareness and forgetting that their customers are Lawyers and Doctors and other professional and in my case (HEAD CONCIERGE) in a 5* hotel in the city, so when a customer order something they know what they ordered, so when i get a wrong order or when your order takes one and half hour to come is a massive mistake on your behalf but the worst of all when I called in to complain and ask where is my pizza after one hour a very rude guy answers the phone and tells me that the pizza was delivered to my address but someone came out with a £50 note which never happened, I asked him to check the address and find out where his driver had gone as he never came to my address and am still waiting for my pizza, he then tells me that he believes his driver and they never lie, OK great but who is lying then because am still waiting for my pizza that never materialized and why would I be calling then, (and he just puts the phone down). Bare in mind I was a customer for over 8 years. OK as HEAD CONCIERGE customer service is my game so let me educate you in very simple terms with only 3 rules and hopefully you delegate this to your entire team if you still wish to run a basic customer service let alone a successful business. Role no 1 (Customer is always right) Especially when you ate dealing with food and beverages as they know what they ordered. Role no 2 Never answer a question if you ate not sure just apologize and ask to call them back after getting your facts straight no shame on that but to put the phone down on a customer is unforgivable childish mistake which reflects your manners and upbringings. Role no 3 Its nice and expected of management to show support to your drivers and stuff members but they also make mistakes especially when they are over worked, so in your case your driver has gone to the wrong address and somebody was dealing with him and he never picked up on it or never bothered to check again for the right address and left back to base, as he is back no one bothered in the shop to check again and your customer is in the phone and you are telling him you believe your drivers. It is very clear that the problem is not just your stuff but your management is lacking the basis common courtesy and the simplest knowledge of how to speak to customers over the phone, quite frankly am amazed that you are still allowed to operate this disgraceful services, thankfully this is 2019 and the internet makes it possible to shame you and advice others and shedding a light into your practices.