Pizza Hut Delivery in Brent

Yummy .. lots of vegetables on top and crust is crusty 😋

@pizzahutuk Absolutely ridiculous and unacceptable service from Kingsbury London branch. Ordered online over 2 hours ago, and still no food. No updates, no one is answering the phone, nor responding to emails, or live chat. Family of 12; hungry, exhausted and now extremely frustrated. Management please address this mess out asap.. This is far from the world class experience and service we are accustom to from the Pizza Hut brand; Kingbury Branch is nothing but letting the side down.

Please note guys if you planning on placing any delivery order here, it will take ages for the pizza to get delivered irrespective of whether it’s off peak or peak hours. Avoid delivery orders from this centre

I order a large pan pizza through just eat they were great and delivered my pizza in great time. The problem was with this Pizza Hut. The food wasn’t cooked properly and it was just like a load of slop thrown on the base. As soon as I looked at it I felt like I don’t want to eat it and my wife just threw her portion in the bin. I did eat some because it was my dinner but it was disgusting so mine went in the bin as well. I tried complaining but they didn’t care ( nothing usual there ) just saying our pizzas are cooked on a timer I tried getting money back from just eat but site down and now it’s up and running again it’s to late. Please don’t buy from here or if you do then good luck because it is very poor quality food.

Decent service and food, no complaints

Absolutely DISGUSTING- raw dough burnt food and just vile! Third time ordering as gave the benefit of the doubt. Revolting. Nearly £40 for a small and medium pizza with NO SIDES. See the pics and make your own minds up. This place will never change!

One off the useless shop which i meet in past 5 years around in london they doesnt care about customers at all charging 10 pounds above cant even provide 1 sauce dip and suprising they dont have chilli dip they dont even cut pizza properily they dont care Just robing the peoples money In chicken pizza no chicken all thick bread around and tomoto sause inside just Never ever recommend this shop especially i will share in groups as well

Both recent visits for collection the staff have been so helpful. Firstly issue with my online order, but they sorted it out The food. On point. My kids love it too. It’s nice that some where actually cares about customer service!

RAJ is the best! Greate service and very professional, always a pleasure to come to Hut Pizza!

Normally go for thr cookie dough - great as always!

Excelent vege pizza and service from the team. Regular customer.

Excellent service and good tasty pizzas every time I have from pizza hut Kingsbury

Good service, Raj was super helpful with my order

I go to this Pizza Hut every Friday. Their food is always delicious and the workers are always very nice and I’m able to do my order quickly and easily. It also takes very little time for the pizzas to be ready and I always love being able to get food from such a convenient place.

If you’re looking for a great pizza, great price and excellent service, then look no further. I highly recommend Pizza Hut in Kingsbury. Mr Mahmood, gave me excellent customer service. He was very polite and friendly. The food was great. I highly recommend this place for pizza.

Good pizza & helpful & friendly staff. Order from here regularly ☺️

Today I ordered 2 pizza & it’s serve by RAJ. I really like he’s service & he’s really nice guy & he treated very well. I really impressing by his service. Really appreciated.

Great staff and good tasty pizza

Always can rely on them for fresh tasty pizza!!!! Me and my family never go anywhere else :)

Mahmood is a very humble person her at Kingsbury Pizza Hut well good customer service skills will definitely come again

Ordered the Big New Yorker 10 minutes before they closed. Unironically the best pizza I’ve ever had in my life.

I intended to order 2 pizzas (50% off) but by mistake I only added one to the cart. When I realized it, I called them. One guy, Sharma, told me my pizza was on the way, but turned the delivery guy away while he made me another pizza at no extra charge. I was so impressed how Sharma handled this situation. Moreover, he apologized for any delays. p.s the pizza was delicious and quite warm and well cooked. Sharma, thanks for feeding us today.

They took the money from my card and the order did not arrive. Be careful!

Ordered and piping hot in 10 mins .. polite staff .Kids loved it.

Highly recommend Kingsbury Pizza Hut. Ive been ordering pizza from this branch for last 10 years and always perfect.

They were talking inside very slow service they don’t know

Delicious meat-free pizza at Kingsbury Pizza Hut! And the staff Sharma provided excellent customer service. Highly recommend!

I am compelled to express my profound dissatisfaction with both the delivery service and customer support at Pizza Hut. My experiences have been consistently disappointing, marked by repeated late deliveries that have now become a regrettable pattern rather than isolated incidents. On numerous occasions, I’ve faced significant delays. The delivery, promised within a reasonable timeframe, invariably extends well beyond the expected wait, turning a mere 10-15 minutes additional wait time into an exasperating 30-45 minutes. Such discrepancies between promised and actual delivery times are unacceptable and disrupt plans. Adding to the frustration, their customer service has been equally disheartening. Attempts to seek clarity or updates over the phone result in being placed on hold for what feels like an eternity, typically around 5 minutes, without any subsequent assistance or meaningful update. This lack of responsiveness and accountability only exacerbates the inconvenience caused by the late deliveries. Moreover, the tracking system, which should serve as a reliable tool to gauge the arrival of one’s order, frequently malfunctions. This leaves me completely in the dark about the status of my delivery, unable to make informed decisions based on the anticipated delivery time. This pattern of service falls egregiously short of what is expected from a brand as renowned as Pizza Hut. The consistency in these issues suggests a systemic failure rather than sporadic mishaps. It is disheartening to witness such a decline in service quality and customer care. I urge Pizza Hut to urgently address these shortcomings. Improving your delivery times, ensuring the reliability of your tracking system, and enhancing the efficiency and helpfulness of your customer service should be of paramount importance. Only through significant improvements can my trust in your service be restored. Get your act together, Pizza Hut. The current state of affairs is nothing short of a disgrace to your brand.

Dear Sirs, I placed a order from the Kingsbury branch on 27/01/2024 which consists of a Pizza, Wedges and Cookie Dough and I was appalled by the service I received. After placing the order at 18:04pm, my estimated time of delivery was between 18:35-18:45 and it didn't arrive at that time. I called the branch to chase my order and I was told that the driver was on my road only to wait a further 15 minutes and the food was delivered at 19:15pm. Furthermore, the order was missing the 2 dips which I purchased and paid for additionally. When we started to serve the food, it noticed that the food was cold and burnt. Our overall experience tonight has been poor and shocked by this service as Pizza Hut is highly respected. I therefore anticipate to receive compensation to this poor service.

Standing on counter from 10 mins no one came to take order, when we were calling bit loudly then they came and told us to wait 25 mins to get order Firstly no service then if we complaining then harassment. Worst service will never have pizza here again

Read the reviews before ordering. I wish I had! I will echo the same. When I called, the gentleman was super rude and almost as if I was a bother and he didn't want to help. I created my own pizza. I got a cold pizza (very tiny for medium), base was so hard I had to bite it as I couldn't cut it. Bland and something a child could make in school. This is not restaurant standard. The mixed leaf salad is a ready-made packet which was pretty average. The ice cream had melted by the time it arrived as the driver took too long. The price was so expensive! Joke. The only good thing was the drink. Don't waste your time!

I ordered a pizza and wedges. 1st of all the food took forever to arrive. The wedges tasted like normally fries.

I recently swung by Pizza Hut on Kingsbury Road, and let me tell you, The manager, who I gather is a South Asian middle aged old man, seems to have mastered the art of rudeness. When I asked for a menu, expecting a casual exchange, he casually suggested I check it out on my phone. but a little menu handoff wouldn't hurt, right? Anyway, I swallow my annoyance and decide to soldier on. I muster the courage to tell him my pizza preference, and what does he do? Nothing. Like, absolutely nothing. Ignored me as if I asked for some freebies. Feeling a bit perplexed, I ask him what's up with the rudeness. His response? he straight-up says he doesn't want to serve me. Customer service goals, right? So, Pizza Hut, if you're out there, could you maybe send a memo to Kingsbury Road? It's like the manager's doing a one-man show of "How to Drive Away Customers." Maybe a sprinkle of politeness would do wonders. For those who enjoy a side of attitude with their pizza, this might be your spot. As for me, I'll be hoping Pizza Hut takes notice and sorts things out. If anyone had similar experience as i did, i please request you to write a review, so pizza hut could get rid of such rude employee and no other customer would have to face such insults in the future.

Went to order a pizza Friday night along with my non Indian friend. The elderly man who was present there was so rude, his customers service was terrible. Most of the time he stood only in kitchen area even after calling out to him several times by my friend. Until when I had to call out to him in Hindi & speak to him in Hindi, he was responsive. This attitude is unacceptable I didn’t have an argument because we didnt want to spoil our evening ,more over the pizza was horrible too. Never ever again going to Kingsbury Pizza hut

O pizza super bună și gustoasă! Din acestea am mâncat 5 persoane, au fost destul de mari, ele păreau mici la început! Au ajuns și super rapid, și calde! Au costat 32 de lire!

Poor delivery service with poor taste. I waitied for my pizza for morethan 90 minutes and finally i got nice cold pizza like frozen. Beeter to find alternatives.

Great experience. Tasty food. Fast delivery. Friendly staff. Well done guys

Manager was soo rude on call. Worst managing service.

I was really disappointed this time when I order from here last night. We order a meal deal and all the items were so cold. Even the driver was rude. I would never order from here again. Its a big disappointment for us.

Vegan pizza arrived cold and was handed to us with the box open,was not impressed,went straight in the bin. Wont be ordering again.

One of the best place for amazing and delicious pizzas and sides makes it great. Well done guys

Ordered a large pizza and a medium pizza. Large pizza was smashed up because they didn't package it properly and both pizzas didn't even come with a dip. When called them they said dips only come with starters and not with pizzas. When did this change doesn't say anything about it on the website whilst ordering. Disappointing service better off going to DOMINOS.

The pizza was OK. I prefer Domino's.

Good tasting pizza,resonable prices

Consistently always great pizzas for collection.

Very satisfied, Kingsbury shop, Mou was very helpful with us.

Less than zero star rating missing toppings and full price charged and no courtesy of any compensation

Terrible service, food was late, under cooked and cold once arrived. Management have no interest in resolving issues we were just told to bring food back and take it up with Pizza Hut customer services (who say take it up with the branch). Better off going to Dominoes !!!

We have ordered 2 pizzas and wait more than 1 hour for delivery... called 2 3 times but not satisfied response from that ...i mean think twice before ordering because if u can't get on time then its not worth it.. very bad customer service

Manager Masood extremely rude couldn’t operate the terminal to place the order. One of the worker has to show him how to do it. When I was collecting the pizza I asked him for a topping he said I have to pay for it. I have never met a rude manager like him before. Pizza was terrible please keep away from this place.

We ordered 3 pizzas from them via the normal website. 2 large and 1 small. We received 3 large pizzas. I called to complain to them and after having speaking to the manager he blamed me for having the wrong order, saying it's my responsibility to check the order on the email! I even showed the delivery driver of there mistake! I would think twice about ordering anything from this place! Very poor customer service! They don't have a clue about customer service and just blame the customer for the wrong order when it's the own staffs fault! If I could I would have given them 0 Stars!!! Very Poor Customer Services!! Don't Waste Your Money!!!

Cea mai proasta pizza , nu vb frumos si nu se poarta frumos cu clientii,iti ia banii din cont si apoi zic ca nu sa facut nici o tranzactie si iti dau chitante false. Mare grija cu ei iti golesc contul de bani!!!! Managerul vb foarte urat ca si angajatii...toti indieni

I hope I can rate in minus but I don't have that option staff are not friendly taste but how can I say taste it's tasteless please try to avoid this pizza hut store and try in another store pizza hut is good but not this one worst experience

Tasty pizza, ready on time. Polite staff

Made an order for delivery, the delivery guy didn’t even get off his bike to knock on the door, and was about to leave when I shouted for him to come up, put of the order was missing, and they only offered me a refund, no compensation, nothing.

gave no ice cream with our cookie dough. I called them, they didnt even care

Ordered a pizza for a few friends. We ordered and collected instore. Pizza wasn’t tasty and felt like it wasn’t cooked. We stood in store to eat the pizza as it was freezing and we were hungry. The man at the counter did the pizza was fine and cooked as per their standards. The next day we all fell ill with vomiting. Needless to say never visited again.

I ordered today for the family and it was really bad I don't recommend it at all

I placed an order for pizza and waited for like an hour still didn't receive and didn't respond from them and suddenly they have cancelled my order...very worst service.

Fantastic service from Andy today. A true asset to the team. Brilliant customer service from him. He has resolved the issue we had with our order in a professional and very kind way.

Very fast and good service. Good quality of pizza. I really liked it.

I ordered from here for my mum on Mother’s Day made and it was the biggest mistake as the quality of the food was not good at all the pizza was cold seemed like it wasn’t cooked as it was very chewy and the garlic bread just tasted like bread it has no taste what’s so ever along with that they don’t give you any dips even with a big order however when I went into store last time to collect a pizza they gave me 3 dips for free so I don’t know how that works. I would want a refund for the quality of the food and service to add to that the food also arrived 30 min late. Would not recommend spending money on this.

The most delicious pizza I eat so far. The base and vegetables were so soft and tasty! Can't wait for the next one! Pizza Hut should always be number 1!

Collected pizza today. Loved the pizza and politeness of the staff. Cheers

We enjoy every time we come to order at Pizza Hut in Kingsbury, Mahmoudd, the manager has a very good personality, welcoming and serving very high quality pizza which is hot, delicious and taste perfect!

My family and I like to try new flavors and visit different types of restaurants, so every weekend we liked to ate out. However, due to the pandemic we have been making our own food, which is great because you eat healthier and save a lot of money. So, when we were eating out we sometimes had some issues with the service because some waiters were rude. Also, sometimes the amount of food was less than what we expected for the total amount of money we paid.

I USED MOBILE Pay. But they run out of till roll and said it didn't go through. I show them pending transactions on mobile banking as they don't know how to check. It took around 20 min to sort out and food became cold.

If you want fat bread with a little bit of tomato sauce order from this pizza hut.

I recently ordered from here. And suffered with food poisoning. An investigation happened but I feel that this hut is covering something up. I’ve definitely will make a complaint through the food standard agency, watchdog and trading standards. I what A full refund on compensation.

This is a poor review. Ordered food. Came cold/ not warm but cold. ‘Alan’ told me food leaves the restaurant hot then later said it leaves Pizza Hut warm. Spoke to manager who told me it was Just Eats problem and that I was wasting my time complaining that the food was cold. Sadly manager didn’t show his best…. Not sure if he is fully trained as a manger or if he’s in training…. Long way to do… All Just Eats fault apparently…. Back to Dominos Pizza…

SLOW DELIVERY. Also id you call the phone number provided by the google maps or the pizza hut nobody picks up the phone. 1 hour plus for delivery! Worst pizza hut ever when it comes to customer service.

Refused to deal with my order when I came in person to place one at 19:30. Asked me to go online. I don’t want to go online if the shop is right next to me? What would be the point in that. Pretty easy to take an order and they were taking orders over the phone. So I just ordered dominos instead.

Order wasn’t arrived and tracking shows food has been delivered. Rude staff, and very disappointment costumer service

We used to order pizza From This take away from Kinsbury.....last night we ordered a pizza firstly the taste wasn't good like something was off and them me and my wife were sick during the night.....last time we order from there.

Taste was good but service was excellent

Bad services and also too much taking time for making pizza and bad taste.

WASTE OF MONEY! Sent me the wrong order 1st time round, then guy lied to me saying that their system is giving them wrong orders. In actual fact, they sent me a pizza that had been cancelled 2hrs earlier (stone cold) as per details on the receipt! Knowing that deliveroo would pay for another order, they waited to be paid for a 2nd time. 2nd pizza arrived, all the toppings had slid to one side of the pizza. Honestly believe this was intentional (most likely the guy who answered the phone), as delivery man arrived by car and took great care bringing the pizza to my door. The pizza was also undercooked. Guy I spoke to at Pizza Hut was rude and arrogant. Didn't care that they sent me the wrong order and didn't care that I nearly ate a pizza with toppings that I'm allergic to. Owner needs to replace the whole team. These guys don't care and they're ruining your business. You can't retrain people who aren't bothered. Manager clearly isn't being held accountable. This has become the norm from this store, shame as this used to be one of the best pizza huts around. Where is your quality control? Your one of the largest franchises! Shocking to see how many 1 star reviews this store has, why are you still operating if your not going to address the problems?! People have been complaining about quality control for over 5 years!

Placed the order online, went to collect the order and was kept waiting for nearly 20 minutes after the time given for collect. Staff was of very poor customer skills will avoid this branch.

You guys are best, I love pizza bits delicious and delivered on time 👍👍👍 thanks 😊

Ordered (through Deliveroo) for my sons birthday a large margherita pizza and sides it came after 45 minutes. We received a pizza full of peppers and onions which he does not like. I called up and spoke to a lady who may I say was not apologetic at all and was quite rude. I said I have my order number and I can see I have ordered a margherita and she said it is not her problem call deliveroo. If she would of got her staff to re make a pizza I would of happily drove to collect it as my son was so upset but no. NEVER ORDER FROM HERE can’t believe the way I was spoken to terrible customer service.

We ordered the food for collection. It was made very quickly and tasted great.

Food ordered at 6;30pm for delivery at 7:30pm. Now 1 hr late. No updates just wait "20 mins" each time we call. Fair enough it's match day but don't accept orders you can't fulfil!

For this food 🍕 no words 😶 just it’s so so lovely ☺️

One of the best pizza huts I have been to. I got serve by Umar who was really kind and professional. Will definetly being going here more regularly.

I received the best customer service today from Andi. I would recommend everyone to go to Kingsbury Pizza Hut. Thanks

I received the best customer service today from Umar. I would recommend everyone to go to Kingsbury Pizza Hut. I am very happy with the service I got.

First time I ordered from Kingsbury Pizza Hut Very good service from Patel mitesh

Great place for the delicious and tasty Pizza 🍕. Thanks for providing great customer service and safe food during this tough pendamic

Mitesh , provided great service

I'm a regular customer as they make lovely pizza and have a quick delivery service too.

No hot food and lott of tomto sauce in pizza and sweet taste

Bad taste. Even after telling them extra spicy they put tomato ketchup in it n made it sweet. Really bad.. Will not prefer again anytime as we wasted the entire order.

Thank you. We always order online from here. This week I needed to add something to my order, rang the hut and spoke to Harshil who was very friendly and sorted it out. Thank you!!!

Servicii de calitate , livrare rapidă și bineinteles o gamă largă din care să iti alegi pizza fix pe placul tau !

I’ve been ordering from here for a very long time, and I must say every time I am pleased with their service. The food is always hot and served perfectly. Highly recommend.

Great pizzas with great service... Definitely worth many visits. A guy named Bharat is amazing, cooks delicious pizzas

Called the restaurant having payed for a side order already (was in their offer) with Deliveroo and told me is nothing to do with them, to call Deliveroo customer services. This is not how you treat customers.

Very nice pizza I don't understand this review

Pizza box was open and been charged twice. Can't even give 0.

Fast delivery, very good side. Pizza come very hot. Very good