Prince Garden in Carlisle

Ordered 2 HOURS AGO!!!!! STILL NO FOOD F£&£ING SHOCKING! RUDE STAFF, NO NOTIFICATION IT WOULD BE THIS LATE. RUINED MY SATURDAY NIGHT ABSOLUTE S£&T

Worst food we've ever had, chips were so hard and dry, chicken didn't resemble any chicken I've had before very much doubt it was chicken so it went straight in the bin along with chips complete waste of money will never order from here again, definitely would not recommend ordering from here

A really busy takeaway for a reason. Don't always expect fast when they are this popular, but they turn around food very quickly. I have had superb food from Prince Garden - they cook what I like really well.

Ordered chicken curry and fried rice only got fried rice and a spoon full of curry sauce very greasy have felt sick today and a bad stomach

It took 1hr45min to deliver a sub standard Chinese takeaway.Singapore Fried rice was greasy, prawn toast was overcooked, hardly any sauce in the Cantonese sweet and sour, spring rolls were greasy, small,but filled with an unexpected balance of meat and beansprouts, the only item that I would recommend is the vietemese prawn crackers

Disgusting service... waited 1 hour for food then they changed delivery time. Divi on the phone thinks if she keeps repeating herself and talking over you she is the victim... Customer Service training needed and if you can't meet times don't say you can.... simple for the small minds!

The worst Chinese I have ever ever had . The chicken balls were ok but the salt and pepper chicken was absolutely horrendous so hard to chew and burnt to a crisp the rice was even hard . The curry sauce was the only descent thing on my plate will never go back . It would not surprise me if I ended up with food poison it was vile

Can be nice sometimes and other times a bit rubbish . It’s a hit or miss kinda take away

Ordered from here a few times and honestly can’t fault them. We live close by so always go in to collect. Food is full of flavour and piping hot. Large portion sizes mean it can last a few meals so definitely get my money’s worth. Thanks!

Always nice chow mein and a friendly lady behind the counter

Never again chips warmed up hard curry sauce disgusting never again

Did not receive part of My order and rang them they hoped driver just had it in their car ..nope ..also rice was cold .. rang back when driver didnt turn up and was promised a refund ...let's see . otherwise I won't order again hate been let down with food

Wasn't struck on the decor inside that aside it was the food I was there for the service and food made up for it all . Plenty of meat in your dish hot and very tasty . Definitely be back

Awful. Everything was over cooked and the prawns were burnt, seemed like everything was warmed up would not recommend.

Took 3 HOURS for food to arrive; every time we called we were told it’s on its way and it obviously wasn’t

I had ordered a munchie box which costed me £16! and the food was burned! Not even tast like salt and pepper - very dissapointed - wouldnt recomend yo anyone

Tonight was a game-changer. Tried their Thai Green Curry and was blown away. 10/10. Also, the salt and pepper chips are amazing. Wife and daughter love their sweet and sour chicken balls.

My friend ordered a takeaway on New Years Eve, £14 was debited from her card. NO takeaway was delivered to her home. Tried ringing but only received the engaged tone.

Ordered food waited an hour and a half then I rang and said they were on the way and won’t be long. Waited half an hour and still no food so I rang again and they said that the food has been delivered but it hasn’t and they said it had been delivered to my address and the rude lady on the phone was not helpful whatsoever so ended up with no food and didn’t offer a refund or believe me. Said a 50 year old answered the door for the takeaway and took the food. I am 20!! And they still had to cheek to say I have the food!!

Ordered roast duck, which I have had for years, this “ Roast Duck, is Deep fried in a slimy batter, very greasy , noodles only taste of white pepper, which I can’t tolerate , chicken wings, deep fried and then left to soak in a tub of sauce, leaving them a mushy mess, not a take a way to turn up on a friday night, will not order anything ever again, so sorry

Where do I start? Our usual takeaway was unfortunately closed so decided to give this one a try, worst mistake ever! Food was the worst I’ve ever tasted and it ended up in the bin. Almost 2 hours for delivery on a Wednesday night. If that’s what they call gravy then I’m the grim reaper! Layer of thick grease on it, rice was swimming in grease and the chicken if that’s what it was, was awful. It was grey. Overpaid the driver as I misheard the cost, so when I checked the driver had left. No wonder he took of so quickly. Phoned the take away immediately and they didn’t want to know. Told me to take it as a life lesson, how very rude. They did promise allegedly to check the monies at the end of the night and call me back the following day. Well guess what... no phone call so the driver isn’t very honest and has an extra few quid in his pocket. So be warned always question the cost or better still avoid and go elsewhere. Wouldn’t feed this food to the dog if I’m honest. DISGUSTING!

Food was delicious and delivery was very prompt. Would definitely recommend this restaurant

Food was ok, soup was nice but big lump of undissolved gelatine in the bottom which did not taste nice at all, chow mein was lukewarm and extremely greasy. Added 10 mins onto the 45 min delivery time just eat gave and it was still 20 mins after that, granted it was a Saturday night but 1hr and 15 for a soup and two chow meins??? Will use elsewhere in future

Delicious food but waiting 2 hours is just too much. If it's going to take that long to deliver then maybe stop taking orders. Would have collect if we'd knew. First time trying here and thankfully it was nice so will give it another chance but maybe collect next time.

Nearly 3 hours and just keep getting told that it's with the driver absolutely disgusting service

Very good service food was delicious.will order from them again

Fried rice was stodgy if not near wet, gravy was congealed, food almost cold. Not going back.

Very fresh, the kung-po chicken was amazing, veg so crunchy :)

Food was lovely and still hot.. arrived a lot earlier than expected

Hit and miss on the chips. Not usually bad delivery time last few orders have been 1.5hrs

Absolutely fantastic Chinese, delicious food.

Couldn't fault delivery, as it came earlier than expected. Though the food, probably the worst Chinese I've had in Carlisle. Ordered chicken satays; and for £4 you wouldn't expect dry, rock hard chicken. And then the special chow mein, had a fried egg on top, which was not only unusual, but was also rock hard. Actually attempted to take a bite, just to make sure it wasn't plastic. Overall would not be ordering from here again, very poor!

First class food & Service. My best Chinese so far so will make that my supplier from now on & it was my first time using them 😃

the food was ok but arrived twenty minutes later than we were told and it wasn't as hot as it should be

Paid by debit card but was told at the door it was to pay for, explained it was already played for so the delivery driver stormed off, had a terrible attitude. Will not be ordering from again.

Took an hour and a half on a Monday to deliver!

Ordered the pork sweet and sour they delivered the wrong order and was cold. Rung the place only for them to say i cant do anything about it? And put phone down very rude. Watch out

Ordered chips and rice and told it would be an hour and a half for delivery, which seemed a long time but we decided to wait. When the food arrived it was stone cold, considering the length of time we waited for it we were extremely disappointed in the quality. Will not use this restaurant again.

Disappointed as they only delivered half of our initial order and we had to wait for the remainder that took a further 20 plus minutes!!

App says delivered but as of writing this we are still waiting!!!! Ordered over 1 1/4 hour ago

Was suppose to be delivered at 5.45, got delivered at 6.45. Ordered chips as part of a meal and didn't get them

said delivery would be 1 hr - arrived 30 mins late, tubs had leaked and was warm, not hot.

Did not receive my chips with my shredded chicken very dissapointed as it was really nice

Delivery was estimated nearly 2hrs after my order, it did come 20mins before that, but still a long time to wait. My shredded beef tasted like fish, so it was pretty poor food quality.

Waited about an hour and a half for the food, it finally came, no sauce for sweet and sour :/ rang up, Said it would be another half hour for the sauce to arrive, foods already cold..... so I'm now having sweet and sour chicken, with gravy... What a treat

Ordered at 6.30 still waiting and its 8.20. Nearly an hour late

A* love food and was good service

Had to heat food up in the microwave 😡 is was all Luke warm, waited so long for food, otherwise I would of phoned and ask for Hot food, very disappointed 😔

Absolutely shocking service waited 3 and a half hours for delivery . Phoned twice and she said I was getting a full refund but still had nothing back. The food is always delicious from prince garden but delivery is very poor.wont be using again

Still waiting 30 minutes after delivery time!!!

Half an hour late, no gravy with sausage gravy and chips, beef and bean sprouts swimming in grease!! Disgusting!!! Won't be back!

Nice goof but delivery averages hour half

Gorgeous as always and fast delivery. I won't go anywhere else.

Really good this week. Food great and delivery time much better than previous 2 timed

We asked for chips with the order, never received them.. Won't be using again.. Poor service

Food was excellent😀, delivery time was 70 mins 😟But they did update the eta on website

2 hours later and still waiting on my food despite them promising me a delivery time 45 mins ago. Not good enough!!

We still have not received our meal despite calling them several times, very disappointed will not be using just eat again

Food was cold and 2 hours to come

My first time from princes garden and the food was wonderfull and well recommend people to order from you

Forgot to deliver my sauce, but when I called to complain they sent a full meal to replace it , as it would been cold. Delivered lovely HOT replacement with sauce! So eventually I was happy with my meal. Thank you

Delivered on time for once but food tasted re heated and cold! Very disappointed

Was given re heated chips , which everyone knows there not edible, so my meal was wasted

Amazing food as always. Listened to my comments in the comment box, super speedy delivery time and great price. The only Chinese I will use! Highly recommend!

Food was great will be ordering agin 😊

Always dubious about trying new places. But this was superb. Large quantities. Hot. Very tasty. Couldn't fault it to be honest. Will definitely use again.

Food was good and was delivered 20 minutes sooner than expected.

Never received full order. Offered a refund but nothing received yet.

Order was wrong waited over an hour rang up to be told one driver on knock summat off next order not good enough

I ordered my mean at 6:25 and it was accepted and delivery should take about 45 minutes. They then added another half hour. They updated my delivery saying it was delivered at 7:40. Yet they had not delivered my food. I tried to cantact the restaurant but they did not answer the phone. I got in contact with just eat, this was over an hour and a half later, who then ask the restaurant what is going on. Then I get a call from the restaurant and they tell me they have only just got the order, Even though they accepted it an hour and a half ago. They messed up and then blatently lied to me when I ask what is going on. Terrible customer service and I am never going to use this takeaway again.

Chicken chinese style was awfull bland n mushy

Been ordering from here for years and for the first time EVER it came within half an hour .. Even after they added an extra half hour into the delivery time! :)

For the 3rd time that I have ever tried to order from here they have always cancelled my order due to being too busy and I only get an email saying that they have refused my order about 30 minutes after, in that time I could of ordered from somewhere else and could be eating it! Absolutely ridiculous I'll never attempt to order from here again. If you can't take my order then don't be on here!

Absolute appalling service!! Taking close to 2 hours so far and still no sign. Phoned up 3 times and the food hasn't even been sent for delivery. She even had the cheek to put the phone down on me. Will never be ordering from here again. Disgusting!!

Is it a different chef on a Friday?? Usually order on a Saturday or Sunday and its been delicious. This time we got undercooked spring rolls and soggy shredded chicken. Disappointing indeed!

Really enjoyed the food and it was on time

Would never order from here again! Awful delivery! Cold when arrived had to microwave!

Lovely food fast delivery.Will order from there again.

My meal was ordered not long after 7pm. Eta was 7.50 the takeaway then changed it to 8.20. My meal arrived 8.50. The chips were cold and claggy. Very disappointed as my son who has a Rare food disorder can only eat from few options and he did like this one but after service like this will not be re ordering

Lovely Chinese food we will be using Prince Garden most certainly again.

Lovely crispy shredded beef, spring rolls amazing, another great meal!

Meal was nice as always however not happy with delivery time. Came 50 minutes after time stated, checked email for changes and they had stated it had been delivered. Rang shop was told would ring driver and ring me back but didnt ring back. Food arrived 20mins later with no apology for being late.

Chicken was dry and over done, the only part of the meal that wasn't cold was the soup

Waited a total of 2 hours for my meal absolutely appalling won't be ordering again

Amazing food, arrived quickly was perfectly cooked

Food was ok, but nothing special. It took 1 hour and 20 minutes to deliver and was lukewarm, I would not reccommend at all. Very disappointed

Excellent food and excellent service, great communication with the restaurant! Will definitely order again!

Very pleased they forgot my chips, but phoned them and got my meal delivered again. Dont really order from any other Chinese because like this one so much. Thankyou

very bland. satay and szechuan tasted the same.

Greasy salty mess. Phoned up and the woman was rude and shouted down the phone. We won't be back

Took ages to get here but food was delicious!

Food was ok but there was no boiled rice with our order which we ordered and paid for

Ordered at 6.20pm sat eating it at 6.50pm very fast service. Food excellent as always.

Waited over 2 hours for delivery. Won't be ordering again from there.

Absolute garbage food took 2 hours to come and was cold as was left in car and won't offer a refund I won't be using them again AVOID UNLESS YOU DONT MIND COLD FOOD AND A VERY LONG WAIT

Lovely food.Will order there again

Just ordered took nearly 2 hours to arrive! Food was cold and the chicken had gone solid because it was that cold! Discusting service!! Won't be back!

Not the right order second time in a row paid for something and never got it delivered!!

Tried this Takeaway again, I have to say we were very impressed. Food was delicious, hot and flavoursome. Great service. Thank you.

Can't comment on food , meal didn't turn up twice even after 3 phone calls and 2 1/2 hours ended up just eat refunding us and we ordered from somewhere else