Primark Cafe with Disney in Birmingham

The Dessert was lovely. Hot and tasted great . The food burger was tasteless and the chips kids fish meal was horrible. The overall foot quality is really poor and for the price , we should have just gone elsewhere. The drinks are reasonable I would not recommend eating from here.

Was very disappointed especially seeing all the hype It’s a lot smaller than led to believe no one seemed interested in helping

Was a nice place to relax and have a chat with my friends over a coffee and the staff were really great and organised especially Connor as he was very helpful. Would definitely come again.

Having been to Disney, Florida and Disney, Paris I can promise you that (based on my experience yesterday) this would not live up to their high standards. 1 coffee and 1 hot chocolate... took forever ( 20m plus) to come and was revolting when it did. Yes, they were clearly short-staffed but that is no excuse to observe an assistant using their hands to scoop marshmallows... no spoon or gloves ! I'm really pleased I hadn't chosen food. The "Friends" cafe in Primark, Manchester is amazing and very clean. I expected the same if not more from this one. I was disappointed and I know Disney would be.

If I could it would be zero stars! If I knew the food was that bad I would have not bothered and sat outside with the tramps eating ciggy butts and toe nails……the only goofy in that cafe is clearly the bloody chef They really must be taking the F*cking Mickey

The potato skins were truly AWFUL. Avoid like the plague. My daughter has the pasta with tomato and cheese which was actually not bad. Thankfully she wasn’t overly hungry so shared it with me after I’d discarded the potato skins! Their fridge was broken so the cans of drink were actually warm! Such a shame as it’s so easy to get it right - and this place doesn’t. So disappointing

Discovered this cafe on the upper floor - there’s a Stitch one on the floor below which I’ll review separately. When we arrived there was no queue, the server saw us straight to a table. We were given a table without the built in electronic game (probably because we are both adults but still!) The table was clean and set with wooden cutlery, napkins and condiments sachets. We were told our table number and to go to the till to order our food. Got to the till, the member of staff was friendly. Took our order. Was surprised that you don’t get a Disney cup, I was told to help myself to a can from the fridge. Waiting time reasonable for our food. Looked delicious, tasted delicious. No themed food boxes though. Usb port at the table which was handy for charging my phone. There was the odd Disney song that came on but mostly just pop music. Staff were wearing plain clothing (as opposed to Disney themed t shirts like the Stitch cafe).

We stopped off at the Disney cafe during a long drive from Kent to Chester. The cafe is adorable, decorated all over with Mickey Mouse, it felt like you were in Disney land! Some of the menu was unavailable during our visit, so we opted for the sweet waffles. A staff member came over to confirm some choices with us; vegan or regular ice cream, chocolate sauce or Nutella. This was much appreciated as they could have slapped anything on if they wanted. The waffles were tasty & presented well. The coffee was good too. A very affordable place to grab a quick bite.

2 family's ordered at same time, there's came ours didn't we waited they finished ask about ours it was coming 45 minutes later and 5 more different excuses told that chef had given ours to another table eventually got it it was wrong more complaints got a full refund and free cake and drinks at cafe on next floor Won't be going back in a hurry

Very excited to come here but was slightly disappointed, for how big it is I wouldn't say there was alot more variety then our local store. Obviously the Grinch cafe was great but the Disney cafe wasn't anything special tbh. Cans of drink were warm so didn't even purchase in the end. Toilets were clean and staff were friendly but not the experience I was hoping for.

Worste place we have ever been. Customer service is shocking, asked for 4 people table and got sat at a table for 2 even though there was a table available. Still put only 2 people at the 4 seater table. Food was cold and disgusting. My kids eat a lot of things and for them turn and leave there food and say its trash, that is saying something. There was a couple of other choice words for the food and none of them was good

Absolutely awful, ordered food, waffle with 2 toppings, slice of red velvet cake, 2 adult strawberry milkshakes, 1 kids strawberry milkshake and a berry smoothie, waited and waited for order to arrive, the waffle arrived was told drinks would follow, well waited over an hour, asked on several occasions to be told short staffed and they won’t be long, other customers came in and orders they received there food and drinks and left before us, we are still waiting, eventually the slice of cage came then the drinks, well the milkshakes were awful not taste at all to them, spoke to lady who worked their for her to tell me they make milkshakes with ice, explained that we were really disappointed with how long we had to wait, and the milkshakes for her to reply they are short staffed and trying to train two new members of staff, I work in hospitality myself, and customers are our priority we definitely don’t serve and deliver food/drinks out of order, the staff that were working had no customer service skills, no please or thank you or is everything ok, have you got everything you need they all need retraining we certainly won’t be returning, nothing Disney or special about this cafe

Never felt as uncomfortable in my life ! Whilst being served by one member of staff another member came over to have a chat with her and looked us up and down and made us feel very uncomfortable. She then did the exact same to the next people in the queue. Not only this my fries were stone cold and the nachos was stale! This is a novelty place for kids and should be a nice experience for the kids, drove all the way from Wigan and will be telling everyone to never come here. Horrible place if you can’t crack a smile don’t work in the industry

It really is Primarks version of Disney. I wouldn’t bother. No fruit. Only Mickey. Miserable service. No Disney music. Certainly not magic. Save the money -Disney would close it down if they saw it

Really want the waffle, they were amazing got to pick to toppings. Amazing staff and were so kind and helpful. Wish there was more Disney inspired food, but over all an awesome place to get some food after some shopping. And there was a screen were you can play games on it so fun!

Went to visit this store with my son after visiting Disneyland in the US he was very excited to try the Mickey waffles. We ordered the waffles sat down and his little face was so excited, after one bite he looked at me and said Mummy they dont taste the same?? Due to this I went to the counter informing that the waffles are not the same standard as the US waffles only to get a reply I dont think we are using the same company as Disney. So in a nutshell it sounds like FAKE Mickey waffles so Avoid at all costs.

Absolutely tragically awful! What a bad advertisement for disney! Grumpy tired attitude staff. No milkshakes, just in carton. Dirty fries.. were disgusting… caramelised online dumped on side. We wiped our own table! Terrible! Disney should go undercover! Food was disgusting! Pitta piza yuk! Felt like i was in a horror show! AVOID like the plague!

I brought my nephew here after a theatre trip, we had a great time. Had a mickey waffle & some mickey fruit. The place was quiet, staff that were on shift were friendly and chatty. The place was clean and tidy. Our waffle came out quick, was yummy and hot. We had great fun playing on the interactive table 😀 this is my 2nd time visiting and enjoyed it both times, we can't wait to come back

AVOID ! Came With my 3 years old , 3rd time visiting, 1st time when the cafe was new it was amazing 2nd &3rd time awful, miserable and slow service, poor quality food all coming out at different times waiting up to an hour with...

went there today with high hopes! thinking it was gonna be a 10/10 with how and what they post! was nothing….like that at all!!! soon as we walked in staff was unwelcoming, so miserable and all on there phones, didn’t welcome us in or anything...

We couldn’t get in the Disney cafe it was packed so we opted for the primark cafe on the next floor down. Their wasn’t a single dole in their when we arrived but to be honest it looked closed. We approached the counter and the...

Awful food and even worse customer service. Chicken burgers were in stale bun, ask for fresh, apparently all like that! Chicken fillet barely any chicken in, not much they can do. All staff were rude and quality of food poor. Opt for anywhere apart from...

Nice food miserable staff god they really didn’t want to be there Sunday everything seemed a effort not that big but as was in the area glad we went

Great first visit. Cafe opened at 11am and was a welcome break during shopping. Children and adults alike were very well entertained playing with the interactive touch screen built into the table. Various games to play options. Good vegetarian options. Staff were friendly and the...

Cafe was not there the last time I visited Primark. We decided to eat. My son and I had the cream tea. I had a good quality pre packed ploughman's sandwich. Two warm fruit scones butter Two jam portions a decent Size tub of clotted...

Went in for some waffles they were ok but the service was poor. Uninterested staff and grubby tables and floor. Went to pay by cash and was told they don’t take cash since Covid. Get over it, and stop this ridiculous excuse. Some of us...

Visited the Disney cafe as part of our annual Christmas shopping trip. Last year, even with some covid restrictions the cafe reflected the magic of Disney. This year the cafe was a big disappointment. The staff were less than helpful. The female staff had long...

Visited with my 4 friends whilst visiting Birmingham for the Christmas Market, We queued to get in & when we got to the front there was an empty table but no acknowledgement from the staff. One of my friends asked if we could have this...

Don't bother. Traveled from Kent as I am a big disney fan and we decided to visit for the disney cafe among other things. Waste of time and the parking! Nothing disney themed about it apart from a couple of remix disney songs being played...

Food was overpriced, small and tasteless much like the staff! We arrived and felt rushed to order our food at the checkout. I ordered the chicken burger and some nachos. Staff told me there's no guacamole for the nachos, so it won't come with it....

Visited the Disney cafe for a Pitt stop whilst shopping. We had the Micky mouse waffles. They are huge and so delicious the cafe is lovely and clean. Defo recommend stopping by for some waffles

So friendly and such a fast service. The staff were absolutely fantastic. I would recommend th Disney Cafe to everyone Primark is huge and has 5 floors we have spent the whole day in this shop it is amazing

Pleasant café. Not much food available from the menu but it was a Saturday. The staff were friendly too.

Greeted and seated quickly, shown to a table with interactive games built in which was fun for kids. Table service with QR scan for menu. Mickey waffles were served hot, fresh and fast but had to track someone down for cutlery. Drinks pretty slow but...

Greeted by a lovely smiley gentlemen who directed us straight to our table a lady called Prav took out order and was very patient with the little ones who kept changing there minds. Really enjoyed our visit and would come again! Thank you to all...

The disney cafe is absolutely amazing! Service is fantastic and the staff are really friendly and helpful. The food comes out quick and tastes incredible!

Well what a let down. Kids had been badgering me for months to take them to the Big Primark with the Disney Cafe. The shop itself is excellent, but the Disney Cafe is a complete let down. On arrival we were greeted by a member...

Delicious food, I love the Mickey shaped pancakes and waffles, I think it's a perfect place for any Disney lover.

Popped to Birmingham for the first time and came across the Disney cafe. Had to take kids in. Lovely cafe and atmosphere. Kids loved the interactive tables. Kept them quiet for a few mins

We visited here as the daughter had been asking for a long time to visit primark and while here we knew we had to give the Disney cafe a go as we are a big Disney family. Staff were very friendly, coffee machine wasn’t working...

My daughter absolutely loved it! I can’t believe how cheap the menu was and the food was great quality! Staff were lovely and friendly and very helpful! Can’t wait to come back!

Great food and service. Friendly staff. Would highly recommend, and we will be returning and recommending.

Ordered yummy pancakes, and waitress was really friendly, helpful with regards the menu, will definitely come back,.

On arrival at about 2pm it wasn’t obvious to us if you just sit down or wait to be seated, as there were literally no staff around After about 5 minutes we sat ourselves down, moving several times as all the tables were greasy and...

We had to que for a short while which was fine we were told to scan the QR code to get the menu which im not sure why as its displayed at the counter, food is very limited choice but we did enjoy what we...

Disappointed to find no information available on the menu. Shame we got our dessert before dinner. Just as well it was for a child eh? Great for kids but as an adult, I wouldn't bother going again.

The Service was brilliant, we were met as soon as we got to the entrance and seated soon afterwards. Me and my partner were served by Avneet who was pleasant to talk to and had our order sorted in no time. We both had milkshakes...

Friendly staff, well looked after party of 10, our Hen of the party received a special note from Mickey with her drinks! Food was great and all arrived at the same time!

The staff were very friendly and quick to get us seated and seen to for ordering. They were very bubbly and cheerful, the food along with it was some real value for money

Great service and lovely cakes had a great experience. The waffle was good lovely wait time, the drinks were also really good definitely recommend.

Visited here with my partner for an early lunch, embarrassed I suggested it to be honest. Despite it being before the lunchtime rush staff were far from good service. We were not greeted, had to ask about a table and interrupt them from their horseplay...

Visited over the Jubilee Bank Holiday and was a bit underwhelmed with the experience. Looked great from the outside, with some exciting Disney Decoration. Unfortunately service was poor, little to no enthusiasm from the staff and messy tables that clearly hadn’t been cleaned between service....

Awful burger. Paid £6 each for two Cold burgers where the bun was like a hammer. The toppings all fell out and the chips were cold. The hot chocolate was half full. Considering Disney have put there name to this it’s actually very bad for...

A very poor experience, we visited especially for the Disney magic and it’s just a poor cafe with Disney branding. No customer service, chicken burger was terrible and not what you would expect for £6. On the plus side, children pizza were nice. Would not...

We were shopping in primark and decided to go into the cafe, you had to wait to be seated which was very strange as was loads of empty seats. It was a Monday lunchtime, we were asked to download the app for the menu, which...

Definitely a place to visit for small children, on the top floor, being a themed Disney Café hence the name. Also on the top floor are loads of kids clothing etc…. from babies to small children, ideal like a one stop shop! The food is...

Wow how disappointing. Tbh it did take a while for us all to sit down and place our order while myself and daughter were following my partner has to ask for the table to be wiped down, the response ‘while you are sat there?’ Yes!...

No Disney 'Magic' at all. Food was terrible. Chicken burger -chicken was mushy!! Staff are inexperienced and all about dealing with the rush / queues! Having travelled from Manchester for this Primark experience, I was very disappointed. Most of the menu items were out of...

The most underwhelming place ever. Far from being filled with Disney magic, this is a pretty depressing cafe with staff to match… we were “greeted” by a woman who clearly would rather have been anywhere else. She barely grunted the instruction to “scan the QR...

Visited the cafe Saturday for our little girls to have Mickey pancakes. Got seated, told it was table service only, then got ignored. Very nearly left only didn't want our girls upset. Got up to speak to somebody and there were 8 members of staff...

The food looks cute but is pretty awful and really expensive. The napkins tell you to help the environment but they give you plastic cutlery.

Atrocious service at this Primark. I will definitely not be returning, regardless of it being my local. The staff are inattentive, rude and do nothing but wonder around on their mobile devices! I had a simple request in regards to an exchange and I was...

We had wanted to visit here for a long time and we were in the area so as Disney fans we decided to get a Mickey Waffle. It didn’t disappoint. The food and drinks were lovely, staff were pleasant but definitely missing the Disney “magic”.

This was my first Sunday off in two years. I wanted to treat my two girls to a great day out. Thought it would be fun to have drinks in the Disney Cafe. The food and drinks were great but the staff acted as if...

Morning visit opened at 11am, staff were great - Pancakes just yummy! Fun experience and shopping after what more do you want.

Ridiculous half the menu wasn't available. Over fried deep fried food no better than a takeaway. Ordered mains and dessert, dessert arrived before the mains couldn't pay cash. No notification of this before we were seated . Not disability friendly.

First time going there,excellent customer service, the workers there are lovely and so friendly, went in for hot chocolate and got given waffles and pancakes too, they tasted amazing! Thank you:)

Went for a pit stop mid xmas shopping. Had coffee and cakes - good selection reasonably priced. Not sure why it says Disney thou - didn't notice it. Service as expected - polite and courteous. Good for a pit stop, to rest your feet and...

We visited today, family of 4. Girls enjoyed the Disney themed pancakes, 3 Mickey Mouse pancakes with chocolate sauce, Oreo biscuit and cream £3.45 so not bad. Hot chocolate with cream and marshmallows were also very nice. There’s a little interactive area for the kids...

We had a family day out went to Disney cafe we had the buttermilk burger x4 it consisted of a slice tomato a gem lettuce leaf and a fried chicken fillet and didn’t get the cheese for the burgers and a little smudge of chilli...

Went because love Disney was expecting more but to be honest that's my fault it's a cafe with Disney bits Food and drink was ok and reasonably priced

I think the negative reviews on here are a bit harsh - at the end of the day it’s a fast food cafe in a Primark so you can’t apply restaurant expectations! Took my 3 year old daughter, she loved the entrance and the interactive...

I’m taking my girlfriend on Saturday as a surprise but she is gluten free? Has anyone been that’s gluten free and that can give Me any information?? Cheers!

This is on the top floor of Primark, with lots of Disney merchandise to purchase nearby. There are mickey mouse entrances for adults, and children, which was a nice touch. There was games for children to play. The cafe was not too busy. You had...

Having a 6 yo daughter and Disney mad wife we had to visit the Disney cafe inside Primark... Very busy inside and staff weren't particularly friendly... Usual service Food wasn't anything special and prices are standard Restaurant was clean and tables sanitised between customers Won't...

I visited with my Mom for lunch, we had the chicken burger to share, nachos and some BBQ dirty fries. The food was delicious and the portion sizes were perfect. To top it off the service was brilliant, very friendly, efficient and smiley. Made for...

I was dragged here on Saturday by my very excited girlfriend for some waffles but we ended up having a meal as well. The experience was a lot better then I expected, lots of choice for adults as well as kids! Nachos were great and...

17.00 for a dry brioche bun and cheap and nasty so called buttermilk chicken,a child’s pizza a hot chocolate and undercooked mickey waffle,loved the themed cafe was clean and looked good,food a massive let down

Fancied a quick coffee after work and so glad I did, the staff Richelle & Brian made my day. So friendly and great service. Thank you xxxx

I could have reviewed lower stars but I think it’s unreasonable and unfair of me. Yes it’s a Disney branded cafe but it’s essentially a cafe in Primark, it’s not going to be Michelin star fine dining. My main wasn’t great but the Micky mouse...

A perfect service from a perfect place, I will list the experience that I had in full. We waited for 10 to 20 minutes to get a table because they were very busy and had to fully wipe down tables along with sweep the floor...

We visited yesterday during our mini break to Birmingham for my partner's birthday, and I had been so excited, but I was so disappointed with the Disney café! We had to wait a while to be served even though it wasn't really that busy -...

Not worth the hype. Got seated within minutes, but then a long wait for our order to be taken and then a 15 minute wait for a couple of hot chocolates and fairy cakes. They first forgot the cakes then brought the wrong ones so...

Daughter wanted to visit after it had been bigged up by many. Didn't have to wait to be served but some of the menu items were not available and the ones that were were not very good, and portions not very big. Will not make...

What a terrible experience! Waited 20 mins for a table when we could see at least 5 tables empty. Staff wandering round looking blank. Eventually shown to a table and told they have no pancakes, no waffles etc etc. What do you have in a...

Never again! The worse experience. Queued to get in for 20 minutes yet many available tables available, Thought they may have been carrying on with social distancing but no....it was because the staff weren't clearing the tables. Sat down finally and was shown a poor...

Came here at my wife and daughter's behest, waited nearly half an hour to be seated then same again for food to arrive. The burgers are quite frankly pathetic, my wife asked for hers plain with just cheese, the waitress brought it out with salad...

Waited almost an hour for a few plates of chips, there was no communication from the staff either and the food was not worth the money. Save your time and find somewhere else.

Very limited menu & over priced for what you get. The food quality was very poor & no chips with or sides with things. The worst thing though was the service. Very slow, unhelpful & inept. Almost as soon as our mains were placed down...

We visited for a bite to eat for my daughter, the menu was odd choices and not very child friendly considering it’s a Disney cafe. She opted for pizza, it was basically cheese and tomato on a whole meal pitta bread, very small, but it...

I took my 3 Grandchildren for a milkshake, pancakes and waffles. The milkshakes arrived and had squirts cream on top....this was not listed on the menu...with sprinkles and choc flake on the chocolate one, the drink was extremely watery and you were then left with...

I visited for lunch with my son, and had the most lovely meal. My son is a picky eater and absolutely loved his Mickey Mouse pancakes. The customer service here is amazing, nothing is too much and everyone is so polite and friendly. Would definitely...

Amazing understanding staff as well as amazing customer service. Will help customers in anyway they can to have the best experience possible! 100% recommend to all!

Excellent service from very friendly and professional staff I had sweet potato fries with a chilli Dog and it was delicious. I would definitely recommend a visit

Excellent service & food! Great experience and would highly recommend. Really clean & very COVID secure, can’t wait to come again! Well done Primark 🙌🙌

Me and two of my friends visited the Disney cafe in primark and the service was amazing Lee and zeshan were amazing I will defintily be returning due to friendly service and nice food

Came in today with my family, lee who was wearing a white T-shirt served us. Great customer service and will be returning!

I came to visit disney cafe with my children and they absolutely loved it! The service was great from staff, especially from a gentleman named Zee! He was very enthusiastic and bubbly which made my children more excited to be there and provided us with...

Came in today with my family, great, professional service throughout my visit there . The food was great too. The manager, Lee served us, and nothing was too much trouble for him if we needed anything! Will definitely be returning!!

First time visiting primark in Birmingham since it had its overhaul. Thought we’d have a coffee and cake stop half way through shopping in the Disney Cafe. We were greeted by Simmi who gave us a choice of tables, all socially distanced. We had coffee...