Prezzo Italian Restaurant York in York

Such great staff, food and service

Turned up and was told it was booking only. Went outside and booked the table. They didn't seem too happy with this and said we had to wait 20 minutes outside. We were with a 2 year old and it was cold outside so said we would wait. There were about 10 tables clear so we were seated straight away. 10 mins later we were served drinks saying food would be an hour minimum. We were served within half an hour. Very strange service. Almost rude

Delicious food, attentive staff - overall great dining experience!

Just had a lovely meal here, a shame a few things were off the menu. Great friendly staff.

Went to restaurant for some food stood for nearly 10 minutes had zero acknowledgement from staff after they all looked us straight in face. Floor manager then walked to there counter wiped his hands and walked off we left. M&S cafe was were we ended up.

Reasonable i suppose, not really my sort of thing, felt like a maccy d's with table service and pizza, over priced for what it is, staff don't seem to care much, several of the waitresses were chewing gum

I felt dirty coming into the restaurant. It was full of noisy patrons with misbehaving children. The service was slow and the food absolutely mediocre and tasteless. The next time I have visited, out of necessity, one of the waitresses had a bad attitude on her. Very condescending.

Been here a few times food quality and service is always spot on. Best meal we’ve had in ages the sticky toffee pudding is to die for. Thank you prezzo.

Called in for dinner after stopping to do a spot of food shopping. Food was fantastic, delicious Pasta and pizza, and amazing desserts! The only downside was that the service was a little slow even though they weren't particularly busy - the staff were chatting and left my coffee on the side for almost 5 minutes! Aside from that I will certainly return and would definitely recommend!

ordered gluten free carbonara with chicken, the pasta wasn’t cooked properly, i began to feel sick halfway through meal and then it all came back up again, so i highly doubt the food was safe for me, it was also incredibly dry

Had a great breakfast at Prezzo. Service was great and the place was nice and quiet due to the IT problem. Had to pay cash but not an issue. We'll looked after by the manager.

Good food for a chain. Service a little slow

Really disappointed! Visited for my Birthday. Table had to be wiped upon arrival. Food arrived before the cutlery and drinks. Food was pretty mediocre. Outside seating area was really pleasant.

Last minute booking for 9 people for my birthday. It was lovely, the gentleman that served us was very helpful. Food was tasty too! Thank you so much for making the meal special :)

Lovely service, and the food was amazing. Would definitely recommend and I would go again

A second visit to this Prezzo in 2 weeks, just to use up our Tesco vouchers before they expired... We had 30 quid to get rid of so thought would just do a quick Pizza while in York. What a disappointment (again) Ordered the 'NEW' Mushroom pizza and a Pepperoni Pizza. Well it was a case of 'Hunt the mushroom'! Scantly placed tiny button heads was all you got. Probably 8-10 of them over th entire (mushroom') pizza. Pepperoni was OK, but the crust of both Pizzas was almost to the point of Raw dough inside the crust. My wife asked for some Balsamic vinegar, but was told they don't do it... But An offer of accompaniment sauces was made instead and I opted for a garlic mayonnaise one. Well it arrived in a tiny dish that a pet mouse would drink out of. Anyway, we needed to go, I informed the young lad server that the Mushroom label on the Pizza was shocking.... He made a light hearted quip that it was previously called something else... Also, explained the nearly raw dough issue of which it just wasn't taken on board or any offer to compensate in any way... I stood by the till to pay and noted a couple eating at the table next to the till had cut all their crusts off their 2 Pizzas so clearly there was a trend here. I pointed this out to the server and it prompted the words... Oh yes looks like it..!!! Clearly untrained, I wasn't getting through. The bill should have been £30 and he said the voucher covered that but still £1.50 to pay for the mouse portion of Garlic mayo... Which wasn't mentioned that there was a charge... I questioned it and embarrassingly he said would wave the 1.50 due to the raw crust... I really couldn't stand there wasting my day any longer and left. Shocking experience of utter rubbish ..... I hope the other couple cutting their raw Crusts off gave them rock all....

We came for my wife's birthday for 5 people .the service was so disappointing we had to wait for 15 mins before we was seen at our table we ordered drinks then took another 15 minutes to arrive the food for the price is definitely not worth it pizzas really nothing on them for 17 pounds the spaghetti carbonara not worth 16 pounds as well and nearly 5 pounds for some frozen fries ...sorry will not be back so disappointing and this with 3 cokes and 2 drinks 90 pounds Plus

The food was good but not exceptional. Service was very good and we have a good reception. It was a little late, so few tables were occupied. We had a nice dinner!

Table for 4 which was 2 tables pushed together at different heights. Hadn’t been wiped down before we sat down, not set with any cutlery, napkins or glasses. Generally grubby. No water was offered. The orzo salad which sounded really nice on the menu was completely bland with no dressing, and for £12.50, was an insult to be honest. My partner gave them a £10 tip, which was generous, especially as the bill came to £125…. Definitely won’t be coming back.

I had an amazing meal here when visiting York, definitely somewhere I would recommend as the quality was superb. The dishes we ordered wasn’t greasy and plenty of food too. Was filled after finishing. The staff were all very polite and helpful, they were happy to let us just eat and have a lovely date night. Came over when drinks were empty and collect our plates once done. Everything was very clean and the toilets were just as clean. They’re unisex toilets and there are plenty of them too so I wasn’t waiting or in a queue for them. Plenty of choice for starters, mains and desserts. And they have food to cater for vegans or vegetarians too. Lots to choose when drinking as well, plenty of soft drinks and alcoholic drinks too.

We ate here last weekend and it was fine! They give colouring in for kids so my toddler was happy and her meal was great! We also ordered the salmon pasta which was lovely, and I would get again, however, we did need to ask a few times for the parmesan. However, the chicken and pepper pizza was a huge let down, there was 4 pieces of pepper on it, and not much chicken either.

When we got there we got sat down by a nice waiter in smart blue clothing.I ordered tomato pasta and mozzarella bites (from kids menu) I got my drink 5 Minutes and my starter after that Mozzarella bites were OFF THIS PLANET i have never had them so good. When our food came they bought me a kids pizza even though i had ordered tomato pasta BUT they bought the pizza back and said i could have it for FREE. They then bought my pasta and it was amazing it had so much flavour AND WAS NOT BLAND. Amazing waiters kind staff and overall 1000 out of 1000 HIGHLY RECOMEND

What a great place! The manager greeted us warmly and warned the wait could be sometime due to staff absences. We sat down and drinks were ordered quickly. To our surprise our food order came out quickly and each dish was cooked fresh and delicious. Service was very friendly and attentive with special note to Shaun who looked after us so well. Many thanks 👍🏼

Had a lovely evening meal with friends at Vanguard restaurant. Jacob who looked after us, was amazing and a credit to your team. Couldn't have been more helpful with suggesting meals and even had my meal altered from spaghetti to pasta. Lovely food and will definitely be back.

3 adults and 5 small children. Booked a table and were seated, took 25 minutes even to bring us a menu. Took an hour and a half for food to arrive, one child went hungry as they completely forgot the order, and all the other meals were so low quality we wanted to send them all back, but didn't want to have to wait so long again for rubbish food. They knocked 50% off the bill without us even asking because they knew how bad it had all been. We go to a nice restaurant for an enjoyable social gathering with good food, in the end it was a total ordeal, we really wish we'd told them to buzz off and refused to pay at all, the food was so bad and the service so poor.

Having been a few times now I can say the food is good and the staff are helpful and friendly. The parking is also very good. I'm only dropping this from a 5 because I do think the drinks are rather pricey

Was conscious about going here as there is quite low reviews but was pleasantly surprised the food and staff were lovely, we sat down and were served within 2-3 mins, food came out around 15-20mins and it was amazing! will be back!

Lovely food and fantastic service, especially from Conor

Good food & good service but got to mark down on the fact that like other restaurants, they no longer take cash payments. Not a problem with myself regarding this but two members of my family could not take the people that they work with / care for because of this fact. Considering this is because the way that adult care in England works in a cash & receipt basis, I suppose we could class this a discrimination against people with disabilities!? Please rethink your policy Prezzo or I will definitely reconsider returning in future.

Was going to go to Nando’s next door but decided to give Prezzo a go, as had never been before. There were 4-5 other tables occupied when we arrived. We were shown to a table and we were sat there for 15-20 minutes without so much as a drinks order taken. When someone eventually came to take our order my husband ordered a burger, only to be told they had no burgers! They had a list of other items on the menu unavailable, which were unavailable before we walked in and were seated. They could quite easily have told us this upon arrival and save us having to wait nearly 20 minutes, having chosen what we wanted, to be told we had to choose something else (which we would quite happily have just picked something else). By this point we were thirsty, we were hungry, we were disappointed at the complete lack of service and neither of us have EVER walked out of a restaurant before but we decided to leave and ate elsewhere. Extremely disappointing.

I called here straight from work for food before going to the cinema. I asked if they had a table for 1. The waiter looked at what I was wearing, checked the seat plan, divided a 4 seat table to make 2 smaller tables to seat me. Restaurant not overly busy when I arrived, maybe the other tables were reserved. I waited ages to be served a drink and then longer still to place a food order. The food was ok, I wouldn't return to a Prezzo or recommend.

I booked a table for 21:00 when I turned up they said kitchen its closed so disappointing and rude service from staff even on google it's saying they close at 22:00

We had a nice family meal on Thursday early doors and the service was great. Molly looked after us with a great smile, attentiveness and a lovely attitude. We will definitely be back in the summer. Thanks

Bit of a delay in order but good food and great staff

Came out for a family meal with intention of going to the cinema afterwards. Friendly lady seated us ( think she was the manager). After about 25 minutes I went to find her to say that no-one had even taken our drinks order. She came and did it (and the food order at the same time) - We finally got our drinks 30 minutes after arriving. When the food finally arrived I asked if they had forgotten us and she said no. I pointed out that one couple who came in after us had finished their meal and left. She said that they had pasta so it was quicker. Can't help thinking that if my Chicken Saltimbocca had been ordered 20 minutes earlier that would have speeded things up. I was disappointed with the Saltimbocca but that was more just a bad choice. My daughters spinach and ricotta cannelloni was a generous portion and delicious. The chicken burgers were enjoyed. Once finished I eventually went (after about 20+ minutes) to find the girl to point out that no- one had cleared our table or offered us the dessert menu. This was particularly annoying given the earlier poor service. I felt as if we were in an invisibility pod as people round about us were being attended to. While the girl was apologetic and "disappointed" it was a really disappointing trip out. While we got 2 for 1 via Tastecard it wasn't worth the money - and we missed the cinema.

Waiter was excellent, providing first class service. However, it was disappointing that 2 of out of 6 meals were served like warm at best. They must have been left standing too long. We did not complain to the waiter as he was brilliant and did not want to upset him.

It's pretty good I think ¯\_(ツ)_/¯ᵐᵃʸᵇᵉ

Food and staff were brilliant I must say. The issue was that they were highly understaffed and rushed off their feet. Felt very sorry for the staff as it wasn't their fault. 6 of us arrived at the restaurant and waited for around 10-15 minutes for the table even though the table was booked and the restaurant was dead. Not the staffs fault as they were rushing around trying to clean and seat us. When we got seated 3 of the 6 different drinks we ordered weren't available. But the young man who served us was apologetic he was a credit to the business despite the situation. No chips available which is strange... Food was prompt and good. Felt sorry for the members of staff as I know I wouldn't like to be in their position. Would be 5* if staff shortages and stock issues sorted

Good food. When finished our food we felt like they were rushing us out of the restaurant. Didn't like this at all took plates then fetched bill and card machine all in about 2 minutes. Will not be recommending or returning.

Arrived very cold with items missing. Drinks were warm. Cost £50 which isn’t cheap and contacted just eat with no response. Very disappointed. Especially as it was an order due to kitchen appliances not working so unable to reheat items.

Short staffed for the third time in a row. The food is good but the service is incredibly slow because they’re all rushed off their feet - must be very embarrassing for the staff having to apologise to every customer about the service.

No pizza bread, no garlic bread, no cabbage.

My starter was aubergine flat bread. It was under cooked and doughy. Our waiter (Arthur) was polite and courteous. He replaced the flat bread without question. My main course of mushroom risotto unbelievably had no rice! It was just sauce and mushrooms! I ate it because I was starving hungry and couldn't wait for my dinner to be replaced. Arthur asked us how our food was so I told him honestly. He took the cost of the flat bread. Lastly, our table was sat facing the bar bin , where all the leftover food was being scrapped into the bin, right in front of me. A discreet screen could easily cover this eye sore. Yuck My husband had a pizza which was ok and he enjoyed.

Really nice ambience, service excellent, food isual standard disappointing no tomato & onion bruschetta..otherwise pleasent for dining

Arrived to a restaurant a quarter full sat us down waited more than 20mins and still didn't come over to take a drinks order. Tried to get someone's attention but every time they looked over ignored us. Not sure how places likes this survive

Prezzo on Monks Cross serves the most delicious gluten free Pizza and garlic bread and the choice of toppings are interesting. Staff very helpful and friendly. A little expensive but once in a while it's a great place during shopping to treat myself.

The starters and mains were amazing, but the deserts were average. I didn't appreciate being seated in full view of the waste food bin and everyone's leftovers being scraped into it. The toilets need a special mention as they were as disgusting as any public toilets I've had the misfortune of having to use. Do you remember the toilet in the film Trainspotting..., they were filthy and as cold as na outside toilet. The staff were great though, very attentive and we will go again.

A nice place to eat with lovely staff but at almost £50 for a main, a large starter and two alcoholic drinks it's definitely on the pricey side.

Nothing to outstanding but okay for a Pizza chain

We did not book but arrived early and we were able to get a table. The food and service were very good and the food was very reasonably priced. I had calzone which was very good.

Food very average, plates were freezing cold. The service very poor, was going to have a sweet, but no one came to the table. The restaurant was cold, won't be rushing back.

Fab food speedy delivery would recommend

Had meal out with family , of which has fussy eaters among us to which all left fed and cleaned plates up! Got to be a first !

Good food, great service, very helpful. Bit too noisy, difficult to have conversations as sound echoes creating too much background noise.

Food was good and great service by Jacob.

Had a lovely atmosphere, staff we amazing, busy but attended to everyone. Tables cleared quickly and service was quick too. Lovely new items on the menu, food was delicious.

Lovely meal up at vanguard, thankyou so much Jacob!

Order taken and confirmed at 17.52, originally given delivery time of 18.45-19.05; the app never updated until 19.48pm to say driver was on his way. We’d rang the restaurant at 19.37 for an update and were told it was out for delivery and should be with us in 14 mins so 19.51pm the order arrived at 20.06pm. The starter and mains we had to reheat as they were lukewarm. What was delivered tasted very nice, the driver was polite although no apology was given for the lateness of the arrival of our

Lovely but could have been warmer.

Turned up here on Sunday 3rd September with my two girls for some lunch and we’re very nicely greeted rather than the “have you got a reservation….we’re fully booked” we received close by, and we’re shown to our seats, not led to feel rushed, girls were given menus and crayons and the gentleman (Conor) even chatted with my girls for a bit and had a laugh with them and when he came back he didn’t ask me what they wanted he asked the girls and made them feel included and listened to which many restaurants fail to do! Food was amazing and service was second to none and drinks were promptly delivered. We will be back here again as soon as we can as everything that should be right with a restaurant IS right in this place!

Food was cold and poor quality for the price.

Delivered on time, food nice although pizza was completely cold. Things have changed since I last ordered here. The garlic bread used to be the size of pizza but is now the size of a naan. The pizza used to be pre cut for you but had to do this ourselves.

The food was fine but not amazing, the staff were all very friendly.

Service good. Food quality variable - risotto wasn't fully warmed through, which for £16 was very poor. Disappointed to discover one of the toilets didn't even have a soap dispenser or even a bar of soap on the sink! Loud acoustics in the main restaurant which meant it was impossible to hear, even only half full.

Over priced dirty tables pint and a half of lager garlic pizza £20.40

Have you booked? Lots of empty tables - but you are fully booked

Waited for somebody to take our food order for 40 minutes, had to leave

Everything poor, pastas bland. Really disappointed

Unfortunately not very good on this occasion. Meals were cold and did not arrive altogether. We were suitably compensated.

Visited during school hours so was quiet. Many tables. Food and service was great. Would recommend.

Came in today passing by York . My girlfriend and I was greeted and welcomed by the polite and kind manager Lilly-Beth. She asked about our day and sat us down at a lovely and clean table. Was able to see us for drinks promptly and our food arrived at a good pace and we were not rushed at all. The service was impeccable as was the food. My calzone was spot on! So was our ice creams. Wish this was local to us as we’d come alot more often! Thank you for looking after us. Thank you again Lilly -Beth for the fantastic hospitality and kindness. Frank

Prezzo at Vanguard Monks Cross, very noisy, very busy, don't accept cash, bit inconvenient when paying bill as there was a group of us, each couple had to work out who had what and pay on debit card, bit pricey, food good, staff very helpful and excellent service.

I like the relaxed atmosphere here,good service and tasty food.The salmon pasta dish is amazing.

Amazing food tonight. Shame they didn’t have coke but Pepsi was OK! Service was good too, felt a little squished for a party of 6, could have been better with an additional table put together for the larger parties but really good and would recommend!

I ordered a calzone tre carne and it was the best thing I have ever ordered from a Restaurant.

I am spiritually injured from eating in this place. I think it might have been some of the worst food I’ve ever had? The waiting staff were lovely and friendly and helpful, but I cannot imagine what is going on in that kitchen. The burger was extremely burned on the outside, and so dry that I required an iv drip to recover. We ordered truffle fries and we got regular fries which were cold and thin and dour and made me relapse into a phase of depression which has so far lasted for three days. The Caesar salad was inedibly bad. It came with a poached egg which was disguised as a hard boiled egg that was so tough we thought it had been purchased in a joke shop. There was no dressing on the salad except some cloudy vinegary water at the bottom of the bowl which my salty tears of grief and disappointment mingled with to quite a pleasing effect. Expensive. Avoid at all costs.

Over priced and very small portions staff did get our order mixed up.

yummy but a could of been warmer

Ice cold and pizza had no toppings on

came super quick and was super yummy

service was awful food was cold no one came to check it was okay asked for cheese twice ordered chips they came cold currently sat in mcdonald’s as food was awful

Excellent food, and excellent service tonight, the waitress was also excellent all night.

Beautiful food staff were lovely just really busy and forgot a couple of things so had to be asked a couple of times. But still service worthy of a good tip and the food was worth the wait .

I have to order vegan food due to a lactose intolerance. Sadly, my vegan pizza clearly wasn’t 100% vegan as within 40 minutes of eating it, I was super poorly. Quite disappointing.

Really lovely food, great service from Emma. Only lost a star because mains came within seconds of starter being cleared - too fast

This was a replacement pizza for one that arrived with tomato base when I asked for it to have none. I got told to reorder and request a refund through just eat. I had to pay delivery fee again, the replacement pizza arrived uncut (!) lukewarm and no goodwill gesture of a free item or delivery fee refund was made. Will categorically not order from there again. Would advise others don’t either

Absolutely great experience, food was really good and the new colleague serving us was brilliant. Only issue to consider is the A4 note on the door which states that this restaurant doesn't accept any vouchers or discounts from the 5th of December which should be addressed if you can get vouchers online still? Didn't detract, busy restaurant, good atmosphere and had a lovely time with the family

Took my beautiful girlfriend out for dinner here about a week ago and the food was perfect. Seated straight away, food was brought out super fast. 11/10 to the head chef and staff at Prezzo!

First time at a Prezzo and we were not disappointed. Food was really nice. Hummus and The King prawn starters were excellent, as was the Tre Carni Calzoneexcellent. Really pleasant staff as well...they had run out of house red but price matched a choice of the others for us...Will be back and highly recommended

Really nice lady manager but really really poor amount of meat on the food. Could not have been further disappointed with the lack of food and meat on the pizzas, it is not worth the money do not go. It’s a shame because the staff are lovely and the food would be even nicer if prezzo wernt so tight with measureing out grams of meat it’s appalling and prezzo should be ashamed.

terrible.... no chicken for meals considering it's a good part of the menu, so had to change two meals out of three, lasangne was restless, pizza looked poor and had tasted of too much here for a cheese pizza, and the beer was flat which looks to be like a semi clean glass.

Brilliant food and service as always. I would always advise booking a table as the restaurant does get extremely busy.

They didnt have everything on the menu. The toilets had wet floors, loo roll in the sinks and floors. The grout in the tiles was moldy and black. The pasta was hard, amd not much choice on the kids menu but corporate decision. The thing that really let it down was the service, there were 3-4 tables in and we waited ages for plates to be collected, dessert and to ask for the bill.

Food was great but it’s not so great when you spend £60 on a takeaway for yourself and your partner for a night in and your order doesn’t all turn up? I would expect the full order I paid for to arrive when you pay so much. And now the restaurant won’t answer the phone neither! Not happy at all!!

Average at best. Food was not delivered together, one person had a starter and a main before we had even received our mains. Also they automatically add on a service charge which is super cheeky. Burgers were sloppy and the chips were covered in grease.

This may seem a silly thing to mark them down on, but I'm 5'3", not the shortest person I know, but I found all the chairs and benches so uncomfortable (to be sat on for over an hour), on the backs of my legs as my feet were a good 2 inches from the floor and just hanging. They could do with some more comfortable seating. As in not built just for models. Also they say they can change a dish, add something or take something away, but 3 different visits they failed. Why say they can add mushrooms or whatever, if they can't? The staff were also so noisy, shouting to each other behind the counter.

Very tasty dishes!! Wish the sizes were bigger because everything was so yummy! The only bad thing was that, the day I went, there was no meat nor pizza - could just order pasta 🤷🏻‍♀️

So annoyed my partner got his food I was waiting over 2 hours for a side, pizza and 2 deserts

We come from South Yorkshire , but visit our son who is at York University. We have dined at the York Centre Prezzo restaurant before and was very impressed, and so today we went bowling and golf and booked to go to Prezzos there, we weren't disappointed the service and food was outstanding. The staff were polite and very well organised. We will definitely return.

Excellent food and service nice place very clean