Prezzo Italian Restaurant Ware in East Hertfordshire

The pasta bake was pretty dry and it was meant to be spicy but it really wasn't

A lovely fresh meal with wonderful friendly efficient service from Joanna. She even introduced us to the offers. We will definitely be visiting again!

Can’t complain, everything was good. Was surprised how expensive it was though.

Fantastic food. Always lovely staff, especially Thomas and Jo.

Friendly staff.Best food ever 😍😍😍

Brilliant we had a great meal x

Perfect meal. Service was amazing, Joanna was very attentive. We felt very looked after. Food was amazing. Thank you, we will be returning.

Delicious food , great choice of drinks and friendly attentive service! Thank you team for our lovely meal and see you soon!

We had a lovely memeber of staff, it was her first day, she was so polite and attentive.

Great restaurant with delicious food and fantastic service

Great food as usual, quick r]service and a relaxed atmosphere.

Tasty pasta but portion too small. Friendly service but should have been seated away from large families with young children. Took a while to get the bill. Atmosphere was noisy with young children - would have helped if seated apart.

Friendly, relaxed environment 😁

We enjoyed it very much but too pricey for Senior Citizens without a discount voucher

Lovely setting and Lucie was a great server with a friendly manner. Food came out quite slow though

Great food & service. We enjoyed our visit & will definitely be back!

Gorgeous food & fantastic service by our waitress.

Overall a disappointing visit. Service was lacklustre and the water twice requested for the table never arrived. They had no vanilla ice cream (Tesco is a 1 minute walk away and they had lots!) and the portions were on the small side. A pint of beer was £7.50 as was a 500ml bottle of Doombar!!

The manger and kitchen staff were extremely helpful with my allergies , food was very good 👍🏾 definitely recommend this restaurant.

Great food Great service loved our visit great team served us very well thank you team prezzo we will be back soon

Excellent meal. Staff were amazing

Enjoyed our meal, as always. Waitress attentive and helpful, comfortable surroundings.

Food arrived Luke warm,but was replaced with fresh and hot. We had the offer of the 99p deal the meal was a very small portion more for a child then an adult. Service was first class and Lucy the waitress was very helpful and happy which made our visit enjoyable. The restaurant is very tired and is in need of refurbishment.

Excellent service and the food is fabulous. Always go to my local Prezzo in wear every month.

The staff were very busy as the restaurant was full but they still managed to give excellent service.

Amazing service, friendly staff, we will be returning. Great offer for 99p and the manager was good looking and so friendly

Our waiter was very friendly and polite however the hostess who greeted us was rude and surly this spoilt our enjoyment and makes us less likely to return.

Always good service, with delicious food, staff are always polite and can not do enough for you highly recommend

Lovely food, very meaty calzone excellent, staff friendly and efficient. Extremely helpful to try to enable me to retrieve my 50% voucher... But unfortunately was rejected... Saying it had already been used, which was not possible.. Will endeavour to sort this out with marketing. Fortunately I had a 25%off offer which could be used.

The waitress was unfriendly and made us feel like we were an inconvenience to her. It made the experience uncomfortable. Otherwise the dinner was nice.

Too few staff for the amount of people in restaurant. Took ages for order to be taken, food was left on the pass for too long and then lukewarm. Need more staff working!

Pleasant staff and good choice of food plus they qualify as Tesco's friends.

We went for a family dinner on Saturday at the Ware restaurant, with young children and the food and service was excellent throughout! The waiter/maitre d was incredibly attentive, polite and made us feel very welcome. The food itself was delicious and delivered quickly (especially useful with young kids). An enjoyable experience - thankyou!

Very, very expensive for a high street Chain. You are charging the prices of A four star hotel when the quality of the food and service is far from four star

Food took a long time to arrive then the pizza was cold. Tasted ok.

Love Ware Prezzo, staff friendly, food always really good, we regularly visit here. Thanks ☺️

We walked in without a reservation and were greeted with a friendly smile. The waiter Reece was very very accommodating, super polite and good at his job. Made the experience a lovely one

Lucie was our server and she was absolutely amazing! So friendly attentive and made the service a very pleasant experience! The food was also spot on! Will be coming again

No wonder they have shut most of this chain down.barely any choice and over priced. Ordered beef chin and mash today £21 was served in less then 5 mins of taking order , obviously microwaved. The tiny amount of food was embarrassing. £4.25 for coke zero 330ml can size forced me into having a beer where the choice is of one .porretti or nothing will never return absolute piss take

Lucie was very help full and extremely friendly

Jelena was the most attentive and wonderful host for our Mother’s Day meal. Thank you!!

All fantastic here - food staff and also atmosphere.

Great service from attentive watron. He handled our big table expertly. Food was good all round. I'll be back!

Made a reservation for this Prezzo, when we arrived we was greated rudely by a man who is apparently the manager. He told us we cannot have a table as he was too busy despite having a booking. We booked online through Prezzos website like we always do and we even showed the man the email with the booking confirmation, but this did not matter. There were tables free, we have been coming to this restaurant for years, and with this new manager we was told so rudely that we cannot have a seat and he was even having a go at us for booking only a couple of hours ago with our 4 year old son present. It was awful.

Great place for easy convenient meal - nice food and efficient staff

Very bad experience. The food was awful and dont get me started on the service it was non existent. Two of the mains were cold and one was not edible and was sent back. We received no apology. Our server Joanna N was horrible, the attitude on this woman was shocking and we wasn’t the only one that has experienced this, i can see in other reviews shes like this all the time. Avoid avoid avoid!!!!

Quite expensive these days, they only allow the children's menu for up to 11. Asked for my daughter as she doesn't eat a lot and they refused

Efficient service with value for money

Went with 3 friends on a chilly Monday lunchtime and although the place was virtually empty the woman who ‘greeted’ us (the most unfriendly welcome I’ve ever encountered) we were told they were very busy with bookings (really?). Should have walked out then but eventually she ‘found’ us a small table by the entrance. We ordered drinks and after looking at the menu which was ridiculously expensive we just ordered a starter (£9 for 4 tiny mozzerella balls) and then left. No way would I recommend this place .. apart from the prices the atmosphere was as chilly as the temperature outside

Quick service, staff we’re friendly and asked how the food was. I do recommended prezzos.

Always friendly and reliably good food

We have the choice of 3 Prezzo's near us, and Ware has always been the better of them, plenty of room so you can pop in and get seated no problem and when we have a birthday or event, they make the seating for usually 13/15 of us in a way we can all talk. Food is always very good, staff are always pleasant and cheerful. They only take payment by card though, which I think is wrong..

Just had a wonderful evening at Prezzo in Ware. We had 17 little netballers PLUS their mums and they handled it brilliantly. Not only that they went over and above trying to split out bill too. Literally worked it out one by one. BIG shout out to the brave waiter who tackled us all! Thank you so much. Xxx

Really pleasant restaurant in the centre of a lovely old town. Food and service excellent. There were a few other diners but understandably quiet being a Monday but still had a good atmosphere. Looked after latterly by Joanna who was very nice and attentive. Will certainly go again and spend more time in exploring. One small negative chicken extra to Arribiata very measly. Next time will do without.

Comfortable seating, accessible for disabled people. Very cosy interior, but can be rather loud when packed, especially the music if you're seated below a speaker. There is outside seating if you'd like a quieter place to enjoy your food. Tables are for two, four, or for about six people at the back. Staff are very attentive and polite, focused on their work. Food was delivered to the table pleasantly fast, and the presentation was nice too! My pinsa was delivered on a beautiful wooden board. The food was delicious too! My first try having truffles has me hooked. I look forward to future visits to Prezzo and recommend them as a location for treating yourself.

Seen a few reviews saying the atmosphere was bad/quiet…. This was NOT our experience. We went in on a Friday night and it was absolutely heaving!! If anything too busy, needed more staff and a relatively long wait for food. Two pasta dishes, garlic bread and the chocolate bar dessert were all excellent. Nice vibe, and friendly amicable staff. Only draw back was the relatively slow service - they brought us the dessert menu but it took over half an hour to come back and take our order as the staff were run off their feet. Sadly this isn’t the first time we experienced this - we came several years ago to the Ware Prezzo and it was incredibly slow then too. A shame as everything else was excellent - Prezzo head office, please increase headcount and provide your branches with more staff!!

Good quality food and service was excellent the only con was restaurant was lacking a little bit of atmosphere and it was quite chilly in there

Very sad place, wouldn’t bother visiting again. Zero atmosphere because it’s empty most of the time. The service is pretty poor, a sour faced waitress will eventually greet you , only when she’s ready though - very severe look and wears extremely vivid coloured clothes Zero warmth, training required. That can be excused if the meal was great quality but honestly I can make better food at home, average flavours and presentation as for the portion size you’d think I had been offered a child’s meal. This place is avoid at all costs, it’s in a great location - hopefully it will be replaced by an independent restaurant soon.. so many better places to eat in Ware.

Great place to eat with the family.. friendly and efficient service and the food is lovely. Highly recommend.

We ordered takeaway pizza and pasta from prezzos through Deliveroo. Unfortunately one of the items was ordered incorrectly. When we tried to amend the order - 2 minutes after pressing "order" - the app said to contact the restaurant. We contacted the restaurant twice and they stated both times that they could not help There was absolutely no leeway they were very rigid in their decision. We thought it was totally unhelpful and not great customer service. No customer care at all.

I had dinner tonight with my partner and we were served by Lucie who was so lovely and friendly. She was very smiley and polite.

A nice location. Good selection of food and drinks. Lovely staff

Nice food, service was good as always. Lovely decor

Birthday celebration today.3 well behaved under 5 who we kept occupied with a variety of activities for the time we were there, 2 hours. Waitress,I think the manager did not acknowledge the children at all and was very abrupt when taking orders. Food was nice,but wouldn't go back as service was cold. Bill was £200+,so could've put a bit of friendliness in. They won award for something when we were there defimately wasn't for service.

Don't go here. Full stop. Go to anywhere else nearby. They will lie about CCTV (there is none), they will tamper with receipts, racially profile you (I'm a white man who went with his multicultural family) and abuse/embarrass you in front of customers. I can't add as many details as I'd like as legal action is pending. A year of shocking reviews for the woman who works here who is a racist, rude narcissist, and the guy who was the manager on the day is a liar as well. Let's see what happens when the SAR, Preserve Evidence and Letter Before Action is replied to.

Pizza was ok but the Tuscan sausages and arrancini were disappointing

Extremely disappointed after lunch at Prezzo, Ware today….service was really poor and we waited unreasonably long times for all our food, especially as we had two young kids to try and keep occupied while we waited ….and waited. When the chefs finally rang the bell to alert the servers we watched as the food cooled down while the servers were nowhere to be found. We had to ask every time when we could expect the food to arrive. The crust on my Calzone pizza was very undercooked, almost raw dough in places and some of the contents worryingly cold 😳. I didn’t complain as didn’t want to hold everyone else up after they finally got their food. I really couldn’t say anything particularly good about any aspect of the visit ….except that I definitely will not return….

Possibly the worst service I have ever had. We (a group of 9 adults and one child) were basically ignored for pretty much the whole time we were there. That time was 2 hours with the starters arriving half an hour after we had ordered and the mains not arriving until one and a half hours after we had arrived! As if that wasn't bad enough the food itself was considered poor by all members of the group. Clearly a problem for Prezzo caused mainly by insufficient staff, but also by the staff who were there mostly just chatting to each other and taking no notice of the customers. Very disappointing!

Seemed very busy which led to quite a delay until we got our starters but fine after that

1st visit,made welcome . We were a large.party & they sorted us out right away,very nice food.

Enjoyed a lovely meal with good service. Will be back.

The food was not cooked fresh . They heat the spaghetti on microwave and served the food . Don’t waste the money in this restaurant !

Excellent service and the food was lovely just a bit pricey for what you get

Not totally happy with pizza. I asked for nocellara olives as an extra topping, paying £1.50 extra, but got just one olive (2 halves and still containing a split stone). That's not value foe money.

Lovely place and settings. I look forward to visiting again.

Food is amazing, service is good. Only thing lacking is smile 😃.

The worst Prezzo branch we have ever been. Service was terrible, you have to wait min 20 mins to order something another 20 mins to have it on the table if you are lucky. Our wine arrived we ordered before mains arrived after desserts. I had to shout to the waitress to get the bill because she kept saying you don’t need to pay. Hopefully Prezzo head office will deal with the case. So unfortunate to see the standards of Prezzo don’t exist in this branch.

Drinks order was taken wrong, starters came out quickly which was good but then mains took 45 minutes to arrive and the dessert took 25 minutes after ordering even though the place was less than half full. Had the crab and lobster Ravioli which was very bland and garlic bread was rock hard and barely any garlic on it. Server was good and polite and happy but just service time and food quality was awful for the price you pay. Wont be going back again.

Unfortunately my visit here was full of lackluster food whilst being charged a upmarket restaurants premium. The atmosphere is lovely although the seats uncomfortable.... The food itself was small portions, overcooked and uninspiring whilst also taking a century to actually be served between courses in a not very busy restaurant.

Brilliant service even at lunchtime

We went to Ware Brunch last Sunday.Order takes ages and they were very relaxed.They didn’t care any order even They didn’t bring drinks order. Waste money..

Ordered extra chicken and didn’t get it… first time order aswell!! Not great

We had our Xmas meal here yesterday, it was poor. The service was awful, very abrupt women serving, short staffed. We waited 45 minutes to get our starter, and an hour after for our main course., then they came out cold or luke warm. Ordering drinks was a mission if you could get there attention then when we did they were miserable and unwelcoming, drinks took half an hour to get to us, it was shocking. It seriously needs to address the staff and there customer service. Won't be eating here again in a rush......

for the gluten free, it was truly a waste of money, burnt garlic should not be 6£.

Unfortunately, I was not impressed with my recent visit to Prezzo. Very overpriced for what you get. The starter was nice, but I had the chicken for the main and it was so disappointing. It was overcooked, flavourless, and for a dish that cost almost £19, I expected more than one potato on the plate! Even with the festive menu (£23 for 2 courses or £27 for 3 courses) I just did not feel that the value for money was any good. I don’t think I will be visiting again.

I ordered food online through Deliveroo. When the food arrived it was stone cold and the food had leaked out in the bag so it was only half full. The chips were cold and covered in a wet soggy liquid. Tried to ring the restaurant and ask if they could resend my order or give me any money back. The restaurant said it wasn’t their problem any more and refused to do anything and then hung up Customer service is terrible here Worst food I have had from Deliveroo and I will never order from here again Do not waste your money here!!

Nice food, good service. They helped with a birthday surprise which was nice.

What a fabulous experience. Our family of 6 did not pre-book but were very welcomed. Our waitress Lucie was absolutely fab. Our children took an instant liking to her (age 8 and 11) and commented on how lovely she was. So very polite, professional and most of all friendly. Will definitely return for the 'Lucie' experience.

Great staff, fabulous food, very good experience!

We had a booking here for 35 people after a wedding celebration. The food was great and the service was even better. The booking process was swift and easy. I would highly recommend this restaurant to anyone, especially large group bookings!

GREAT EXPERIENCE HERE, THANK YOU KARINA! I needed customized mostly take out dishes and she was extremely helpful, everyone was!! Great food there and later, packaged really well, with extra toppings I asked for and everything. Well done 👏🏻👏🏻

The foods very nice and the waiters have always been nice, good customer service. Only downside is the appeal to young kids so theres a risk of some loud annoying children possibly being there. Last visit there was an extremely loud child screaming and crying! The parents did not seem to care and didn’t take a step outside with the child for a moment despite everybody seeming annoyed at them. Me and my 7 year old little brother gave them the dirtiest stares which was funny and was a hint to the parents.

Slow service and food was cold a couple of times

Excellent meals and service was good. Very friendly.

Not the cosy ol prezzo. Very canteen like. Pizzas good. Rest isn't so good. Shame

Very unpleasant waitress (probably Polish) with pink trousers and pink long fingernails and miserable face. Unpleasant way of speaking and very uninterested in her job. My little one and I came in to have an early dinner at around 3:30pm today (18 May 2023), and she just rolled her eyes. She showed no interest to serve us. When I came to the bar to pay, I had to wait while she slowly and hesitantly strolled through the restaurant to assist me with the bill. VERY UNPLEASANT EXPERIENCE. Children menu very poor, very little option, everything vegan. My little one is Not vegan. Never going back. Never recommending the place to no one. I left no tips for her.

Great food with excellent service, highly recommended.

Lovely food and really nice staff! Highly recommend!

Food was great. Bar service a bit slow. Staff hard to understand

Good experience. Have been before and will happily do so again. Food nice. Service was fine.