Prezzo Italian Restaurant Gainsborough in West Lindsey

We have been to Prezzos twice in the past 2 weeks, once for a family meal for 9 and then today as a party of 2. Both times we have been served by Babs who not only is very welcoming, polite but knowledgeable about the menu/allergies etc. As well as checking about our food and if we needed anything else she was very engaging which we saw with other customers as well. As someone who has worked within the customer service industry for many years it was refreshing to be met with such great customer service. Thank you for a lovely experience.

Lizzie was so friendly and super helpful!

Leah who served us lovely and very welcoming Mother in law said it was best lasagne she has had in a long time Very good service and excellent food will be going again

Great food and drink. Loved the free dessert and Lizzie was so lovely. Asset to Prezzo well done.

Great pizza, Milanese and Carbonara. Service good

Olivia was our waitress, she had very good customer service skills, very friendly and gave very good food recommendation’s, we had the bbq pizza, it was delicious, only thing spoiling the meal was nearly £4 for a can of coke, which isn’t Olivia’s fault, but was disappointed by this and needs to be mentioned to management, thank you Olivia for your serving us

Great well cooked food and excellent service.

Good food as usual and prompt service

We were recommended Prezzo’s by a friend (and also by the receptionist in the nearby Travelodge where we were staying - showing the room card gives 25% off!!) which was helpful as it’s not the cheapest place to eat. The restaurant was fairly quiet for 7pm on a Saturday evening but it has a spacious and modern vibe about the place. We were shown to a table and served by a very friendly waitress Lizzy, who was suitably attentive. We ordered drinks and a couple of starters to nibble on before we ordered mains - The Spicy one pizza, for me and the crab and lobster ravioli for my wife. I never did try the ravioli such was my wife’s enthusiasm but the sauce was delightful. The pizza was everything I hoped for; with the word spicy in its name it actually was spicy due to the chopped red chilli, along with a crisp base and stringy cheese. I would happily eat in Prezzo’s again, with or without a voucher

Visited the Gainsborough branch on the Sunday before bank holiday. Had the best meal I’ve had at prezzo in a long time. Service was top notch from our lovely server Charlotte, she was kind, professional and always had a big smile on her face. The food was tasty, good quality ingredients and I love that you can see the chefs whilst they cook, really adds to the atmosphere.

We enjoyed delicious food in a relaxed and friendly atmosphere- what more could you want?! Thank you Charlotte!!!!

We like this place for lunches. Never too busy, light and airy room and good service. Food generally good and served hot. Miss the Tuscan sausage and Lentil dish though!

Quite disappointed took fifteen minutes before we managed to order our drinks only to find they no longer have carafe of water just glasses. Food was average and we have had better hotter ingredients on the pizzas very sparse

Good food and a relaxed atmosphere. Dined here many times.

Had a lovely meal, great service and a wonderful special offer! Would recommend. Our waitress, Leah was pleasant, professional and was attentive but not intrusive. Many thanks 🙏

We had a lovely relaxing lunch our server was so lovely

Very disappointing I love Prezzo but this visit the sauce was non existent in the pasta virtually no pancetta or peppers in the dish as advertised feels like cutting costs has gone to far

Excellent service from Leah & Barara today (20/05/25) Great food fresh and delicious Had chicken salad and for dessert ice cream/ sorbet and vegan biscoff Cheesecake. Fabulous Thank you both for great all round experience.

Was okay, but very average. One of the dishes advertised with prawns, came with literally 3 of them. Other then that the Calazone was quite nice. But very expensive for what was served.

Good food, good service - what more could you want!

Excellent food, as always, service second-to-none, always high standard.

Great meal and service. Staff very pleasant. We will be back

The restaurant was very quite but the food and service was amazing

There was 6 of us and we all thought our meals were lovely

Popped in for a late lunch, food was fantastic and the service was flawless as usual.

Very friendly staff, good food and nice atmosphere

Prezzo – Birthday Tradition with a Sprinkle of Quirk! I come here almost every year, armed with my trusty birthday voucher – because what better way to celebrate than with pizza and pasta? This time I went for the Calzone Meat Feast, which tasted absolutely delicious... but apparently the meat was feeling a bit shy. Apart from the chicken, the other meats must have been playing hide and seek – and winning. My friend’s prawn pasta was generous with prawns, but the promised salmon made a very brief guest appearance – three tiny bits, probably on holiday. Still, everything was genuinely tasty, and the portions were so generous we left waddling rather than walking. The atmosphere was lovely until a rather enthusiastic group settled at the big table right next to us – the rest of the restaurant was practically empty, but apparently our table had the best vibes. Next year I might just book the quiet side in advance! All in all, Prezzo remains a birthday staple – tasty food, cheerful memories, and a great excuse to use a voucher!

Brilliant food and great offers available if your willing to search

Great venue to sit outside and soak up the sun ☀️

The food was very nice but the price of drinks was too excessive. £7 for a pint of lager and £4 for a can of Diet Coke in Gainsborough is just ridiculous.

We visited Prezzo in Marshall’s Yard for lunch and Leah who was our server was very welcoming, friendly and helpful. Thank you for a lovely lunch!

Lovely food visit quite often but carbonara portion size has got smaller

Staff was really helpful and friendly service was Very good

Not been to prezzo for a while. Had a good meal and enjoyed restaurant. But drinks are to expensive. £7 for a bottle of English beer this is far to much.

Delicious food as always. Although very busy, service was relaxed and prompt. Lizzie the waitress was attentive and welcoming. The atmosphere was vibrant.

Leah was our waitress, she was very friendly, professional and provided great service. The food was excellent, and the coffee very good.

We booked a Red Letter experience of a 3 course meal for 2 at Prezzo. On arrival.i produced voucher as stated and the waitress then removed the normal menus and returned with a very small and limited 3 course menu which we had to pick from. We were so very disappointed, I had wanted a salad dish and my partner a grill dish. The restaurant staff were lovely and food was cooked nice but deeply disappointed with the evening as no where does it state on the Red Letter Day Prezzo voucher that a limited and much reduced menu is to be given. Will not ever book again!

Lovely environment, staff are very friendly and helpful (Judit and Leah)

Food was lovely very tasty. Both girls who served us friendly and polite. Love coming to prezzo

Lovely experience. Lovely staff and overall lovely food. Would 100% recommend!!

We had a business meal after a busy day, and the good was so good. We had cheeseburgers, and they were superb. Lovely staff who looked after us, we will return next visit to the area.

Ordered through Uber but they only the delivery Company. Food rubbish for money and unconsumable. Pizza cold and like cardboard Chicken ceasar salad wet and horrible One meal had far too much rosemary big leaves, spoilt this. Garlic bread hard and no taste. Pepperami pizza like cardboard. Not like it should be Before I get others saying there's was lovely, this is my opinion. Could not get through on contact us form at Gainsborough or Head office. 92.00 is not a small amount and it was a birthday ruined Should get my money back really

Lovely dinner, we had Lizzie serve us and she was so lovely and helpful, highly recommend. Thank you :)

Me and my Family was in Prezzo in Gainsbourgh Lincolnshire,And can I just say the staff was amazing ,I order a pizza and it was amazing , I had extra on my pizza and wasn't sure of some things the cook came over and made sure that I got my pizza exactly how I wanted it.I would like to say a big Thank you to all the staff that was on today, Saturday 10th May 2025, Thank you Liv,Leah,Mariey,Lewis.....And if the bigger bosses can see this, then I want you to know how brillant your staff are, Kind Regards Tina and Family

Great food, fresh, hot and prompt. Excellent service from Olivia, very friendly and personable.

Liv was a wonderful and attentive server. The whole meals I had was wonderful. Thank you very much!

Liv was a absolute Gem :) gorgeous food and drinks. Excelent customer service. Thank you 😄

Had a lovely time with family. The staff, service and food was fantastic

Excellent service, good food and a friendly atmosphere.

What lovely ,helpful staff at Gainsborough prezzo. Our waitress Liv was particularly helpful She will go far.

Fantastic experience at Prezzo Gainsborough.Our waitress Liv was excellent, she was efficient and professional .We enjoyed a bit of banter with her and played Rock ,.paper scissors to win a free dessert Overall a great experience

Went for dinner with family excellent food and service, well done!

Food was very nice. Portion sizes good and arrived hot. Service was efficient, some staff were friendlier than others. Atmosphere was relaxed.

Lovely food but nothing spectacular. Prices are shocking for what you get. I visited with my partner and 3 kids. The kids are free as part of an offer and me and my partner had starts, main and drinks. £90 was not what I expected to pay for this type of meal. It's just a chain restaurant.

Service was incredible as always. Super attentive and friendly Food was disappointing, 4 of us ordered salads which were basically leaves, cucumber, avocado and the tiniest amount of chicken and bacon bits which for £15 is not great at all

Excellent food, excellent service

Very busy, enjoyed the meal especially as it was on the 99p deal which made it even better.

Absolutely fantastic food and service. One of the guests has a nut allergy and this was managed very carefully and considerately. Food was gorgeous

Gorgeous meal! Olivia was a fantastic server and made our evening really enjoyable and relaxed

Great food fantastic service with very polite and helpful staff

Had a pizza but far to much crust. The topping needs to cover all of the base.

Always a great meal at Prezzo's

Always the same, we have been on a regular basis over many years

Really friendly staff, cute little Easter egg hunt put on for Easter Sunday. The food arrived promptly and everyones meals were enjoyed. Only marked down one star on atmosphere as we dined at midday and were the only table in the restaurant for a while, so there wasn't much atmosphere for the most part, but mainly our fault due to early eating with small children!

Been before. Great place. Went as your website showed vouchers for kids free. I know your expensive but it’s great quality and service. I was informed on entry that vouchers are not to be used on this menu (didn’t have chance to say the website said different and I didn’t mention vouchers so this is counterintuitive to your website and offers). Anyway service and food was great. A different lady checked us out and explained that the voucher can be redeemed so all good. I’m only responding as I do customer satisfaction surveys for the company I work for. Great service, great food, great atmosphere. Expensive but worth it and vouchers help.

A great restaurant. The food was first class piping hot and a quick service. As said in other reviews use the vouchers and you will have a big smile on your face. good food. Good service. I will definitely be going again.

Absolutely stunning! Venue was gorgeous, FOH staff on form and friendly and food was delicious!

Very slow slack service- hate to think how long wait would be if it was actually busy! Grouchy miserable host on entry & had to wait for kids tub of ice cream that long I just went to bar to pay to get out! Wouldn’t recommend for taking kids!! Plus my £16.50 chicken & pepper pizza had NO chicken on it! Cheese n pepper only!

Oh dear I don’t know where to start with this review. It was a Wednesday night and we went with family, it was 9 people but we did book ahead. We got there at 1730. We were served drinks immediately and had a wait for them to get our order. Then every course there was something not there. The starters were finished before my sister in laws starter had arrived. They said it had just come out the oven but we were sat near where they cook and it had been there a while. My son had finished his main course before my husbands arrive. My husband and brother ordered the beef and mash and it was literally the size of a starter!! Really disappointed. We didn’t have pudding and that took 2.5 hours which is just way too long with 3 kids. At the start I said I had a voucher for the kids eat free and asked if they did blue light at the same time. They told me no so we went for kids eat free. When we saw the size of the bill I double checked blue light (to see if it would be cheaper to pay for the kids and use blue light) low and behold, on blue light it states blue light and kids eat free!! So she put that on for me (saved us £42!!!) I asked the server to take the service charge off (£25) and she snatched the receipt off me and stormed off. I went to complain and all I got was a ‘sorry’ it’s busy and there are only 2 chefs. Probably won’t be back. Try harder Gainsborough.

A very disappointing evening. The restaurant was heaving with people and despite standing with other customers who may or may not have had a reservation we were completely ignored, we waited 15 mins with nobody coming to tell us why there was a delay or even offering an apology when I finally went to the gentleman running the bar. By this time our 'reservation' for 19.30 had turned into 19.55. I was told that it would be approx. another 15-20 mins before a table would become available so we left and went elsewhere. I suggest that had our existence been acknowledged and maybe a place to sit and a glass of something offered we would have happily stayed and waited but having made a reservation we expected the time to have been upheld within 15mins of our arrival

Was very busy but we were seated very quickly. Went as a rare treat for a mother and teenage son day out. Food was very nice.

We have dined at Prezzo Gainsborough on a few occasions and have always been well looked after. I am a diagnosed coeliac and need to follow a strict gluten free diet. They provide a GF Menu with a delicious chocolate dessert too. Another GF choice would be a welcome addition to the menu. It is great to see the local venue well supported. We were served by Olivia who is lovely and friendly whilst being very professional. Thank you.

Food was delicious, service was rather rude.

Great customer service Charlotte was excellent thank you!

Lovely restaurant with excellent staff and food. Would recommend to anyone who likes Italian food

Just ordered from here an hour and a half ago, finally received my pizza and it looks like it’s been cooked under sunlight, don’t recommend you order at all.

First time visiting Prezzo 👍 I will return, lovely food and the staff are friendly 😋😋

Katlynn was very friendly and we loved the rock paper sizer challenge very fun great dinner filling and tasted lovely WE WILL BE BACK !!!!!!!!

Amazing food, great friendly service from Olivia

Service was friendly and helpful. Food was good. Good value using voucher

Staff were really nice, helpful and friendly. Ambience in the restaurant was really nice apart from being a bit quiet but it was a Sunday. Lovely restaurant. Food all nice tasty and hot, Tastecard kept the price reasonable. Would like a new choice of desserts but that is up to the owners of Prezzo.

Lovely evening great food and friendly service. Highly recommend 👌

Always had good food presentation is lovely,staff are friendly deffo recommend

Side portion of garlic bread is half of a pizza which seems strange when you are expecting a full garlic bread. This is not stated on the menu. Other than that the main courses of pasta were nice.

The pizza dough and garlic bread were chewy and inedible. Let down

Go here for birthdays, good food and a nice service

I have noticed Prezzo as a business are under-staffing and I understand this is to minimise cost, but taking well over 2 hours for a 2 course family meal is not what I expect... it also puts a lot of pressure on the team who are operating. Problems with the menu which I mentioned to the manager, speaks of potential serious allergen concerns... Meatballs I think are excellent, but the menu shows no reference to them being served with cheese (lactose intolerance)... maybe you notice this, but you won't if you cannot taste or see (yes, a family member at this visit is blind and has lost their sense of taste). NOT GOOD. Also, on the Prezzo burger which I personally ordered, I upgraded to gorgonzola and truffle fries/mayo but the menu should be clear that this means you forgo all the other burger accompaniments, such as the prosciutto, cheddar, radichio, baby gem, making it less of a burger in my view, and more expensive for it!!

Outstanding service tonight when we went for my Mum's birthday meal. Absolutely cannot praise Tom in particular highly enough for the care and attention he showed us...nothing was too much trouble. Food was excellent too.

Excellent customer service, fantastic menu & delicious food! Highly recommended 👌

Enjoyed a lovely spicy king prawn spaghetti lunch time treat. Great service & good value when using the offer of buy one mains & get a second for £1. Excellent service too.

Recommended. Reasonable price . Excellent friendly professional service . Good food, well presented by the kitchen staff .

My son took me for my birthday. Excellent service from Leah, lovely food, great atmosphere

The food is OK but just not enough of it. I needed a sandwich when I got home after 2 starters, Tuscan beef and a dessert. Had the Tuscan beef twice, the first time it was a bit small, the second time it was miniscule. We are talking one generous mouthful, maybe 1-2 oz at most for £20. The lasagne was verging on vegetarian too. Just too much cost cutting on the food to justify the prices. There will not be a third time. Coming out £285 lighter and hungry is not something I intend to make a habit of.

Chicken Milanese was delicious. The waiter was very attentive. Always a good ambience in this prezzo. Good value with money off voucher

lovely meal ...not cheap but very nice

Had a lovely meal, the waiter was spot on and was pleased to be told they could make the dish I wanted slightly different to the menu to accommodate my dislike of mushrooms

Always good food and lovely atmosphere

Shocking service and communication. The staff were going to leave one of our party with no food as they didn’t have all the ingredients, and not even tell us. Until we asked. Wouldn’t leave the manager in charge of a broom. Fgs.

Great food and good service also used the Tesco vouchers and saved £30 👍

I’ve invited my partner to eat at Prezzo as she has never been before and following the closure of many locations, we have decided to drive over 2 hours to dine in like in good old times. We have been welcomed by a lady who didn’t seem much interested and because we had a dog with us, we’ve asked to sit outside. It’s early November so we’ve asked to put the heaters on - understandably to avoid getting cold and ensure that the delicious food I was hoping to get, won’t get cold in seconds. After few minutes we have been told that the heaters don’t work - there are 2 sets of then and you’re telling me that they don’t work?! Lack of enthusiasm, lack of the crucial feeling of being welcomed and simply no interest in us, the young lady just looked at us when I said it’s a bit disappointing… Never had a chance to eat, never had a chance to make my partner try your food and now she’s not even interested - frankly speaking, nether am I