Prezzo Italian Restaurant Chippenham in Wiltshire

We were there for a pizza before travelling by train and the staff was friendly and exceptional. Thank you so much for your good service attitude and exquisite food. The manager is a very kind person and you can see that she really loves her job. 5 stars is not enough.

We were in Naples, Italy, the pizza and spaghetti didn't taste the same there as here, we will definitely come back again and again, someone has talent.

Delicious food, attentive staff and very accommodating of little ones.

Excessive waiting time. I was served by a rude and impatient employee. I'm never coming back

Went here for a work lunch and the service was great. The restaurant wasn't very busy, which suited us well. The food was lovely, calzone was a tad bit over cooked on top but it wouldn't stop me visiting again. Would recommend

Food took ages to come out although it was well flavoured.

Terrible lately. Staff can’t cope with restaurant and deliveries. They should stop deliveries. They talk to the delivery drivers like the are a piece of dirt.

First time visiting prezzo chippenham.Service was outstanding Amir could not be more customer service orientated.Food was fantastic we had cheese in breadcrumbs with lovely dip,mains where cabonara with chicken ,canelloni with spinach,followed by sticky toffee pudding and tiramisu...lovely looking restaurant well presented.Def recommend and would visit again.

Fantastic helpful, friendly and pleasant staff! Food was pretty good too - We ate there twice in a week!!

I loved their bruschetta. It is made with fresh tomatoe on pizza bread and with pesto. The lasagne was a dream, too.

The waiter was very nice, but unfortunately the pasta didn't suit my taste. I will try other options next time I come.

We were waiting nearly an hr and half for food as they decided to serve a table of 20 before us even though we were there half an hr before that table, we had 2 young children with us so was very inconvenient waiting until 9pm for food when we entered at 720pm.

Always a good place, never had a bad experience until tonight (29/5/2024). The main issue tonight was the bald bearded bad tempered barman who was the first to greet us, when I say greet it was more of a tut and a throw of the arms like we were some sort of inconvenience, how, we were booked so you knew we were coming! He then proceeded to slam our drinks down on the table, this made us very feel very uncomfortable and he continued to do this when the inevitable happened and he did it to the table opposite us smashing it and spilling the drink over the poor customer but even then he showed her utter contempt barely bothering to clean it up, even had a another strop when she asked for a napkin to dry herself, he just chucked them at her leaving her with a stunned look on her poor face, we also lost count of the amount glasses he smashed behind the bar throwing them around in his little angry strop, where did you get this nut job from? He shouldn’t be let loose near customers! He single hand-idly created a very bad atmosphere in there tonight spoiling what should have been a nice meal out! This should have been a zero star rating however the 3 stars go to the rest of the team who were brilliant particularly our waiter who was the complete opposite of the angry bald beardy bad tempered barman, he served with a smile and a joke with a nothing is too much trouble attitude, he is a credit to Prezzo, I did speak to the waiter when we left and he did apologise, it wasn’t his job to apologise so credit to him 😊 Update, just spoke to our neighbours who visited on Monday 27th April 2024 and had the same issue with the angry barman so obviously not just a one off!

The place wasn't very busy, 3 or 4 other tables but despite this service was slow at every stage, ordering drinks, receiving drinks, ordering food, receiving food, plates being cleared, ordering coffee. We placed our orders, including 2 sides of garlic bread and asked them to be delivered at the same time as mains but they were brought out about 20mins before mains so were cold when the food arrived. Food arrived but the vegetarian pizza one of us ordered had chicken on it. The manager was the person that brought our food over apologised and said a fresh pizza would be made which it was but the rest of us were over halfway through our food when the pizza arrived. When the coffees were brought out the waiter put them down on the table with such force I was genuinely surprised nothing broke. The food was just OK, certainly not worth the money which felt on the high side for a everyday high street chain and didn't justify putting up with the poor service.

Lovely food and great service. Highly recommended

Good food, decent prices. A bit of quiet Italian music would be appreciated.

We came a few weeks ago on a Sunday and our server Bebe was super helpful with our baby and very friendly. Lovely young guy who was obviously very dedicated to his job and serving customers.

Very slow service. The pizza, a dolce and piquante, was thinly populated. I wish they would get their act together.

Our disappointment with the food was more likely poor choice as opposed to poor quality. Too much lettuce in the salad and no need for rocket in the crab spaghetti. Service was efficient and friendly. The staff were the friendliest team I have experienced in a restaurant for a long time, creating a great atmosphere. What a pleasure.

5 of us arrived promptly for our reservation at 1830. Drinks took a while but we were chatting and it was fine, the young waitress was very polite. I'd like to say we were not informed of delays at this point. The main courses were served at 2000 which means we had been waiting for a considerable amount of time. I also appreciate it was a Friday but the restaurant was only half full. My food (pasta) was served in a cold bowl and was tepid at best. I sent it back. About 4 min later the exact same plate of food was returned to me, this time hot. This tells me it was either microwaved or put into the pizza oven. No apology was given to me instead a male friend at the table was spoken to by the manager. The evening ended by us leaving the restaurant as soon as we were done and going elsewhere for coffee and desert. I emailed the customer service team and had an initial response but nothing further after 5 days. The restaurant itself is looking very tired and shabby in places like scuffed tables and burst seat cushions on the chair. Very much recommend that you don't bother

Really really poor Staff were awful. Food served with raw dough to the pizza. Had been using it since it opened a few times a year but the last 2 times have been really poor. Can’t recommend it anymore.

Typical prezzo, everything bulk ordered from the company.

Very grateful to have this gem of a restaurant in Chippenham. Great food but maybe slow service as understaffed.

Wonderful lunch! My husband and I went for the first time on 11th February and had a starter, main course and dessert as well as wine. We really enjoyed ourselves. The restaurant is spacious, clean and convivial. The food was served hot and was absolutely delicious. The menu was varied and the service was astounding! The two waiters that were there were so friendly and made us feel so welcome. They were super efficient, attentive, had a great sense of humour and truly made us feel very special. We will definitely go back!

Ieuan was great - really welcoming, and waited on us fantastically. Thank you!

I was impressed with the attitude of the team at the Chippenham restaurant, my daughter has a medical condition and needs a support dog, Nothing was to much trouble for the staff, we enjoyed a good relaxing time and lovely food. Thank you.

Lovely staff, and the restaurant. Meal was amazing! Thank you

Excellent service and food. We were served by Bebe. She was really helpful and patient. We will absolutely return.

Difficult to fault this place, especially for a chain. Nice food, very friendly and helpful waitress, and good value (with a 25% discount voucher!).

The restaurant lacks in atmosphere but the staff were extremely friendly. The gluten-free options were impressive but the regular pizza my companion had was dreadful! For an Italian restaurant the pizza was shameful & when commented on there was no constructive response.

The staff were very attentive and friendly. The pizza not so good. If you like your pizza dry with no topping around the outer 3cms then this is the place for you. For the price charged for pizzas you should stop being so tight with the cheese please

Food good but service very slow, especially for early on a Friday evening

Never been when busy, so low on atmosphere. Food as to be expected from a chain. Enjoyable enough to return. Best pizza tried in Chippenham.

Had a lovely goosy gander. Lovely carbonara! Staff were very VERY friendly! But no tiramsu 😨 wouldn't recommend if you wanted tiramsu😂 will deffo come back not for tiramsu though 😂

Fantastic meal and service as always! Thank you to Zac, Tommy and John! We had a lovely work meal and you were so attentive. You went above and beyond for us. Highly recommend booking a meal here!! (I forgot to take the receipt to review your lovely store and service via Prezzo! Hopefully this review can be passed on.)

Brilliant food and drinks. The bloke that was serving us (Stefan) went above and beyond to make my families evening more enjoyable.

Don't bother unless you have a day to waste watching their particularly slow staff poncing around at their own leisure in a noisy dirty atmosphere, in return for some mediocre, cold, overpriced meal with half its ingredients missing . Then they might even treat you to an overcharge of £28 on your bill!!! Complete shambles

I've been in here twice now, and both times, it was such a good experience. The staff are lovely and give you personalised, friendly service. The second time I went we were the first people to arrive at the restaurant and we got a choice of where we'd like to sit which was really thoughtful. We opted for the window seat so we could people watch. They always ask if the food is ok and if there's anything they can get you. We asked for extra water, ice, and ketchup on 3 separate occasions, and they always provided that for us. Staff always go the extra mile to make the customers happy, and it's really nice to see. The food is so tasty and it's always hot. I always order a margarita and house fries with a pepsi max. Portion sizes are good. I really enjoy coming here with friends.

Really enjoyable meal here. Great service. CARD ONLY payments

Lovely food and friendly service

Lovely sincere friendly staff where nothing is too much trouble and they are focussed on you being happy! Delicious Crab ravioli, generous and crispy hand thrown pizzas and polished off with Limoncello! Excellent t, always airy, exceptionally clean in the restaurant and bathroom and prompt service. Special thanks to Zac C who was our delightful waiter.

Although the selection on the menu is not my cup of tea there are plenty of dishes to choose from, the food is a very good standard and the service is efficient and friendly. Although the pasta and risotto portions aren't huge. A consistently good restaurant.

Took a while to get our starters, couple next to us ordered the same time and were eating desert by the time our starters came. Food was really good when it came

Food was very nice, but very slow to get drinks and the bill for what seemed like quite a quiet night.

Disappointing visit to Prezzo Chippenham yesterday. We have always enjoyed visiting a few times each year previously. The ingredients now being used are definitely cheaper. For example, I used to love the Tre Gusti pizza, but now the chicken is cheaper than previous visits and they've taken off the rosemary which made that pizza in my opinion. My husband ordered an espresso which was so bland so sent it back and the second one was no better. Just cheaper products being used these days which makes it tasteless. We won't be back in a hurry!

Lovely food and a great Italian beer on draft Poretti, a bit on the expensive side for me.

Good quality, very much expected as normal. Visited 3 times so far and the quality had improved since my first. Don't buy any spirits: a double vodka coke is £22.50!

Won a voucher at work a while back & a friend & I can’t this evening, have to say it was the tastiest meal I’ve had in a long time & service excellent - well done all as felt most welcome whereas other places in town can make you feel like a hindrance!!

Quickly seated and great customer service

Usual pleasant atmosphere and friendly service. Food always enjoyable.

We went for lunch to celebrate my partner's, daughter's birthday. Lovely food and the staff were really friendly. We really enjoyed it there.

Staff very good clean restaurant bright building and quiet

We were ignored for ages when we came in, the waitress just ignored and glared at us for 5 mins at least and then a guy finally came over and told us they would be fully booked despite being half empty (there was literally only 2 of us). We chose to go to the one in Trowbridge which was amazing.

Service was slow, I had the calamari starter and it was rubbery. I tried to complain but the server never came over. My partner had mozzarella sticks which had no flavour. The mains were fine but not worth the money.

Excellent customer service from the door to the table waiter and the chef!! We need to eat in rush before train times and we had a quick service and fabulous pizza. All so good. Thank you thank you. Grazie mille!!

All-round good value for money restaurant

So ok, the pizza oven was out of action. There were signs to advise you of this. The server again informed us which was good until she added, 'so stay or leave, it's up to you', in a rather off handed manner. We should have taken that as a sign to leave, but having travelled a way to get there, we decided to stay. The server didn't know how to pronounce some of the dishes which was strange, given she worked there! There were plenty of other choices, except when the dishes arrived they were burnt to a crisp. The only redeeming factor was the manager. She asked if we'd enjoyed our meal and I had to say that no we hadn't. Without missing a beat, she apologised and took money off the bill and made every effort to engage with us. She was great and knew a thing or two about customer service. The rest was rubbish though.

Booked a table for 7, including 3 wheelchairs for my daughters 21st birthday lunch today. The staff were very welcoming, easy access, and delicious food. We will definitely go back again. Thank you very much to the staff XxX

Food is amazing! Staff are very helpful. Major credit needs to be given to Ellie S who assisted me during a medical emergency, I fell ill before the meal and passed out knocking me head on the door! But Ellie quickly assisted me and looked after me without any hesitation. She organised cooking mine and my partners meals from scratch (So thank you to the chefs as well) and packaged them up so we could take our food away so I could get looked after. Ellie and the whole team couldn’t have been any better considering the situation! Massive thank you to the whole team!

AMAZING SERVICE YESTERDAY ME AND MY FIANCÉ WENT FOR A MEAL AND THE FOOD WAS DELICIOUS

Came in on off chance with no booking. The level of service was top class. Very friendly towards my kids. Thank you so much for fitting us in despite being so busy 🙏

Bit empty as it was a late lunch but always well cooked food and attentive service

This was a nice place, i ordered the vegetarian calzone and got a big one, although i was surprised when i tasted meat, I spoke to the waitress in case of the wrong order, It turned out to be fake meat. I was kinda shocked by the taste, as it really tasted like meat, but upon further inspection it was soy/pea protein based.

Even with a voucher it was an increadibly expensive visit. Staff were kind and ok comp the dessert that they got wrong but for food it's about 3 times more expensive than it's worth. Will not go again.

Excellent service and excellent food ! Truffle fries are a must

We found ourselves in an unexpected hurry this eve to catch a train and dived in to Prezzo to see if we could have a hasty bite. The staff could not have been kinder and more helpful. Such a sunny team. Thank you! (And…I caught my train!)

Lovely chain restaurant. I do love a prezzo and of course you get to know what you like off the menu so choosing was easy. Todays service was lovely. Very attentive staff and was welcomed immediately which is what you want. The light interior differs from others making it feel more cafe like but had nice big tables. A bit on the pricy side but well worth it. The food was lovely and i felt very relaxed. Chippenham prezzo did not dissapoint.

Most occupied restaurant in Chippenham. Tasty food and nice atmosphere also very nice stuff.

Oue experience was fantastic...Good customer service...really good food

Nice introduction to Italian food good quality

Suelo ir a menudo. La última vez pedí su nueva hamburguesa trufada, las patatas con aceite de trufa son una delicia. Cada vez que voy pido algo diferente. Lo recomiendo totalmente.

The pizzas were good and generous portion but boy did they fail on my lasagne, it was burned at the edges, chewy and tasted like ready-made, total disappointed and at £13.50 the portion was tiny but did not finish as so tasteless. I won't return.

Excellent food, service and atmospheric

Great availability, service and food. Will visit again

Nice meal, great service, enjoyable atmosphere.

Lovely dinner. Great food and service. Drinks menu is good. Nice atmosphere.

Very nice atmosphere, Waitress was very nice and timed everything well. We had the bruschetta which is slightly different than usual since it uses a softer bread base but tasted very good. The lasagne was nice but a bit undersalted and watery. The pizzas are always great because of the stone oven. Coffee was very weak and tasteless but tiramisu is a nice alternative here. Overall though a nice experience without too much of a price

Went to a surprise 30th birthday dinner. There were ~50 of us on two long tables. Everyone had pre-orderd their food and they had a spread sheet with all orders on, this meant they easily matched each person with their order. They were very well organised. All of the food was served quickly for each course, nobody was left waiting and the food was hot. The food was lovely, the staff were excellent they did an superb job serving so many people with differing choices....had a great time.

The more I thought about this place the worse it got. We ordered a margherita pizza and the vegan spaghetti bolognaise. The pizza was not at all a margherita. It had a cheese blend, no tomatoes nor mozzarella, and the basil was just baked into the cardboard cheese. The spaghetti was overcooked and had not enough sauce, but I will say the fact that it was vegan was cool. The salad didn't come with dressing and was whatever.

Fantastic service from Steff and Natalie. The food came out quickly and they have a excellent gluten free menu. The quality and cleanliness is on point. I had a gf Chicken Alfredo fusilli that was delicious. Would recommend, we loved it so much we came back the next day to eat again.

The best customer service always. All the staff are so lovely and the atmosphere is always good.

Food and service were very good. The restaurant was busy so a bit noisy and the toilets were in desperate need of a clean.

Good food, well priced. I got posh pepperoni and Really liked it. Our waitress--Natasha--was awesome!

Really great food and atmosphere. Ordered food 10min later it arrived. Bathrooms nicely clean. Surely will be coming back soon.

Brilliant gluten free menu, carbonara was excellent. I asked for the fussili to be cooked slightly more to make it softer (my quirk) and it came out perfectly ! Staff were excellent, polite and efficient really listened to the customer. Would highly recommend, very well run restaurant.

Very good food, staf it's frendly

Very quick on service and food was lovely. Will be going again.

The food is excellent. Tomato sauce made of real tomatoes. I cannot describe the taste of the sauce as I haven’t tasted something so good in a while. If excellent would have superlative, that would be the food taste description. Great customer service!

Все супер, смачно, привітний персонал

Good food and very friendly staff

We was served by a lovely waitress called Tash. Instantly made us feel welcome and extremely comfortable, was very accommodating and service was the best we ever had. Couldn’t have asked for any better. Definitely will be back now.

Food was good but the service was so slow,

Food was good, but the service let it down. You had to wait a while for food and got it wrong. Then over charged at the till.

Used deliveroo....arrived late flat cold! Pizzas were lovely ( ignoring they were cold...deliveroos fault not prezzos) didn't get the extra onion I ordered on one of them and the garlic bread is size of a small pitta bread for over £5 so s rip off.......stick to basic pizzas and collect yourself and it will be fine.

Fab meal, reasonably priced, attentive staff.

Very surprised with the quality of food and huge plates size. Will come back soon

Good food, much better than other chain restaurants I've visited recently.

Nice service and decoration of the restaurant; however, the food quality is really disappointing. The galic bread was one of the smaller and tasteless I never had in a restaurant and was still more than £5. The overall food quality feels really cheap and tasteless. The recipe on the menu sounds amazing but left flat down with the ingredients.

Nice ambience, friendly staff and nice Italian food

A good clean , bright and well furnished Prezzo not far from Chippenham Railway Station. No on site parking, but a car park nearby and some on street parking in Station Road. Disabled access is easy as all on the level. Pizza's are cooked in a gas flame burning pizza oven. Most of the menu consists off pasta and pizza.