Prezzo - Hornchurch in Havering

We (a party of three) arrived at 7.30pm, and drink orders were taken promptly, followed by starters and mains shortly after. However, service was extremely slow. The two small starters didn’t arrive until after 8.30pm, and mains were served at 9.15pm. Staff seemed overwhelmed, and at one point, an angry chef exited the kitchen openly swearing and mumbling, possibly due to being short-staffed or overworked. The mains—pizza and cannelloni—were enjoyable, but the arrabiata was disappointing, with very minimal sauce and garlic. Desserts were super underwhelming. The chocolate cake was more like a hard brownie with an overpowering almond flavour, and the tiramisu was excessively sweet, with only two bites eaten. We have never known for tiramasu to be so sweet. Overall, service and some dishes need serious improvement. We have come to realise over time that Prezzo is not for us, and unfortunately this branch in particular is really not for us.

Lovely hot tasty food and friendly service.

Very nice meal with a good choice of dishes on the menu. Cloudy lemonade with strawberry was delicious.

We were served by a young waiter who stretched across our table and handed the hot food plate to the person who ordered it and he did the same again with coffee orders - this I found completely wrong and it has put me off from going there again in the future, This guy needs to be trained as a matter of urgency before there is an accident with the hot food landing on somebody's lap. Food was ok but his serving method was a big put off.

My food never came and it said it jas been delivered. I m starving.

Not brilliant expensive 😕 taken mushrooms rosto of the menu

Was great 😃 To service and nice food I will recommend

The waitress was attentive, food delicious, and would definitely go again.

First menu has changed Totally different calzones are now mined meat and half the size. Different sauces and brochette now served on pizza base?? To top it all we were served extra protein with our dessert some caterpillar Was enjoying the ice cream sundae as well as our son Apologised and didn’t charge for this but no other Appologies and manager didn’t even say anything. Very disappointing

£5 for 2 mozzarella bites meant to get 4 and the food was cold

I won’t be coming back to prezzo in Hornchurch again as I’ve been here two time now, and BOTH times the food has taken over 1 hour 20 minutes to arrive. When asked how long the food will be, they say it’s on the side, and 20 minutes later it still hasn’t arrived. I asked for vegan chicken as a side, they came back 30 minutes later and said they don’t have vegan chicken, but would I like to have normal chicken - why would you replace vegan chicken with normal chicken, especially as I told them when entering I was vegan. They then miraculously found vegan chicken from somewhere, and when it arrived, it wasn’t edible, I couldn’t even bite or chew it. When asked why it was like this, the waitress responded “this is how our vegan chicken is”, when I know this isn’t true, as I eat the same brand they use at home, and it is definitely not like this at all. I will not be back here again

Service was incredibly slow considering the restaurant was only half full. Multiple mains came out cold and had to have fresh fries brought out, and ravioli was cold and bland, as well as undercooked.

Service is a bit slow, both taking our order and bringing the bill. Food is a little overpriced too.

I organised a Retirement meal for 24 people for lady in work!! Prezzo could do enough for us!! Due to large group they took pre orders 1 week before! Everyone’s order was correct and hot (sometimes be tricky with so many people) The staff couldn’t do enough for us!! All soo polite, helpful and the cost reasonable!! Thank you soo much!

Firstly the service was not good girl was ok but man was awful had much better service in previous times we have been to restaurant Menu has changed ( that’s expected in seasons ) starter came out cold brucettia !! Hard to cut , main was ok Went up to top floor toilet absolutely filthy looked like not been looked at for hours washed hands went to dryer noticed PAT testing in machine had not been completed since 2011 come in guys sort this out this used to be a very good resturant with great service Would I return - No Way

Nice restaurant, with good atmosphere. Food served quickly and hot. Calzone is huge, and I left as stuffed as my pizza. Server was friendly and attentive, without being imposing. Would certainly return again.

Was unplanned visit to this restaurant, I like this type of food and it's hard for me to found a good restaurant. Thank you Laura for helping me too choose the best pizza. Laura was really welcoming and friendly.

Excellent service, great food and nice atmosphere, will come again.

This was probably one of the worse service experiences I've had at a restaurant. I booked a table for 8 for myself and some friends. The number dropped down to 6 but I wasn't able to advise the restaurant about this as it happened literally at the last minute. My friends were there when I arrived and immediately, i noted everyone was unhappy with the table we were given as it was right next to a window where the sun was beating as well as under an AC device that didnt hit our table at all. I asked if we could move to another table and the waiter blatantly said that we weren't important enough - he said something quite unintegible about the table being booked for 8, to which I said we are now six and I wasn't able to advise as it had happened two hours before the booking start time. After that, whenever that waiter served us, it was very blatant that he was doing the minimum for us, such as dropping the cutlery rather loudly on the end of the table instead of placing it under whoever ordered the dessert. He was also hovering in a really creepy way around our table and then walking away. We considered not paying the service charge but decided against it as we didn't want the hassle and when other waitresses were serving us it was ok. The food was good - hence the 1 star, but the service was way off all thanks to that waiter and not acceptable for a Friday evening and a big group of people. I tend to book tables for groups of 6-8 of us and Prezzo in Hornchurch has just proved themselves not worthy of this business.

Went for a meal last night. An old favourite. Found it overly expensive. 2 drinks a piece Shared garlic bread starter One Devon crab ravioli One carbonara Side order of fries The carbonara was fairly dry and standard. Sent the ravioli back. Was hard( Al dente?) And Devon crab paste may as well have been from a jar. Very bland all round. Fries good as was the onion garlic bread. Disappointed and the staff kept ramming the point home that the ravioli is supposed to be hard and undercooked. £100 and below average. Peds pizza in Gidea Park is much better value.

Decent spot, pint is nice, good staff, bit pricey but everywhere is these days Place is a little bit old and could do with a refurb and fyi the entrance is tucked into the left hand side of the building.

Good place to have a dinner at, service was great very friendly Laura helped us a lot! Food was decent however everything seemed to be dry and overcooked.

I would give them 0 stars if I could, one of the worst places I have ever been. 2 very rude staff, not kind, we were like 10 people, so they brought the plates and left it there so we could arrange by ourselves, one of the glass of what its supposed to be strawberry lemonade but it was water with syrup, just horrible, was spilled and they didn’t wiped it up, gave us kitchen roll to Do it by ourselves, they supposed to bring another glass of juice but they just ignored us. Very but very poor service, bad food, just the pizza was good, the pasta was overcooked and horrible. I would not recommend, avoid at all costs. I don’t understand how some people give them 5 stars, their behaviour it’s unacceptable.

The fries were hot but the pasta was only Luke warm. We were not asked if anyone had any allergies or told that they didn’t accept cash

Fries were vile been cooked over and over. Food not up to usual standard

Wonderful staff and great food!

Stone cold,not even slightly warm

Lovely food. Excellent service 👍

The burger was burnt and tasted awful. That was not good. Everything else was fine.

Pre booked for NY Eve. Restaurant busy and very few staff. Our waiter was direct ( polite for almost rude!) My wife ordered a veggie dish...but meat dish served up...no apology... although was exchanged quickly. I ordered burger dish and chips..as we're my friends we're cold. Don't think prices charged were reflected in service or quality of food presented.

Great service and a good friendly atmosphere without being pressured, nice hot food. Spinach Cannelloni was excellent, well done in a busy Christmas period, thank you

Very poor experience here for lunch. Food was pretty disappointing and waiter was unfriendly and seemed like he didn't want to be there at all. We ordered our main and dessert at the same time as we used the set menu. They took our plates away and literally brought our deserts out straight after, which I've never had before. We ended up having to ask for the deserts to be taken away as we couldn't even think about cake that soon after the main meal. Not that it was worth taking away. The 'best ever prezzo chocolate cake' was horrible. Food on the menu online is also not available in the restaurant. By the time we left, the restaurant was pretty much full and there were only two servers. Took us quite a while to get our bill.

Good food, good service. That review was 4 years ago and my wife and I have been eating here about 3 or 4 times a year since it opened. However today's visit was disappointing. My wife ordered the sea bass and there was only one small portion of the fish even though the price has increased considerably ( which i can understand in the present climate) In the past you used to get 2 pieces though. It was explained to us that they used to give 2 much smaller half pieces, which I'm sure is not the case. Also for dessert we ordered a new item on the menu which included chestnut ice cream and wafers. The wafers were like cardboard and stale and the ice cream was chocolate. After querying this one member of staff said the chocolate ice cream had chestnut in it and another person said they had run out of chestnut and substituted chocolate instead without advising us if this was OK. Not impressed.

Had a birthday celebration, with family, at Prezzo Hornchurch, as we have done for the last three years, and am feeling very disappointed. As we are a family of 13 we were always seated upstairs where we didn't feel that we were interrupting other diners and it is lovely and bright. This year, we were seated downstairs at the back of the restaurant, which was dark, dismal (no Christmas decorations at all), and on top of the disabled toilet. Some of our food, which had to be pre-ordered from a very limited set menu, arrived cold or tepid and had to be sent back to the kitchen. I think that as we were so far away from the front of the restaurant and the other diners, the staff forgot we were there. Sadly, I won't be back next year. Sorry.

Perfekt, Essen und Service super.

I've been dinning at prezzo hornchurch with my wife and I just can say Wowwww... They have been so friendly and looked after us all the way..they made us feel like family and that, you can't find everywhere..the food was delicious and cooked perfectly . All this paired with beautiful Italian wine was the cherry on top of the cake..Thanks to all the staff for our amazing evening,we will see you soon

Waited 2 hours for my food to be delivered, no option to cancel or call the restaurant. Prawns did not appear to be cooked properly, and meal was cold. Will not order from here again

Had a good time when I visited. Enjoyed the food. I booked and used my meerkat meals

A nice evening, food very good, and a good atmosphere, A+

Amazing food, I ordered a large pizza, the size of the pizza is incredible. Very friendly staff members and great atmosphere.

Food was excellent. The toilets are upstairs and they are steep. Staff are all friendly. There is a problem its card payment only.

Lovely evening and great staff

Terrible service and bad quality food

Food was excellent and we were glad to see that you have a separate vegan menu . Parking just a minute away .Kids friendly.

The food here is horrible. I came to eat with friends and family and the staff was very rude. The staff was checking her phone while taking the order and when the food came in, it was blend and tasteless and most importantly the food was cold. Never come to eat here…

DO NOT GO, service was poor, kitchen shut at 9.30, could not even get a coffee ! Shame prezzos used to be really good ! This

Great service and food, friendly staff and nice atmosphere.

We had a really good experience here last night. We are 5 very old friends, and we were catching up after not seeing each other for a while. Vlad was very patient with us when we still hasn't ordered our food after half an hour. He was attentive and helpful throughout the evening. The food was good for all of us, and it was reasonably priced.

Food cold had to warm it up in the oven and no sauce for starter

Delicious vegan food. Very, very fast service. Very kind and friendly waiters. Beautiful atmosphere.

We use to go here so much and the food is good most times but they have put their prices up so much and made the portions so small, that they don't fill you up at all. Would not go back, shame.

BAD service and poor food - avoid avoid avoid!! We visited today 25th August lunchtime only because we had some vouchers to use up, we wouldn’t go to Prezzo otherwise. The male waiter had zero customer service skills and no manners, he stood with his arms folded, he did not check on our table during the meal, he plonked the dishes down and went. Him and the female waitress disappeared out of sight for about 5 minutes so I had to get up and walk to the bar to find one of them. I asked him to bring over some Parmesan cheese for one of the pastas (which he did not offer), and I asked for some bread to mop up my WATERY risotto. Risotto should NOT be watery (see photo) appalling quality I would absolutely not pay for it with my own money. The manager bought some bread over for me. The man waiter didn’t say anything when bringing our bill, after the bill. The sooner Prezzo shuts down for good, the better. 👍🏼

When eating my main meal, i noticed something pink in the dinner. on further inspection i pulled out an acrylic nail.

Brunette lady possibly a manager was very rude, go home if you can't behave or find another job. Simple manners and respect would be nice. I was customer although no longer!

Lovely food and cocktails as usual.

Good service but not a large menu.

I was looked after very well .Food was even better than a last time and service incredible .Good value for the price .Staff friendly but not much intrusive.Highly recommended .

Very nice meal with very pleasant service. Would recommend to anyone wanting good value for money. Thank you.

Incredibly slow service. Understaffed Mediocre over priced food. Calzone undercooked. Would not return.

I’d like to start positively and give the 2 servers 10/10 for their hard work on the night and the manageress was extremely helpful in sorting out our bill. Also the food was lovely too so a thumbs up to the sometimes forgotten kitchen staff. However this restaurant was extremely understaffed. Our starters turned up an hour before we were seated and our mains over two hours. The poor staff were run off their feet! For that many covers a restaurant should have at least 4 staff not 2. Look into this prezzo!

Fast servıce and delicious food .We will come back

Thought food was exceptional and service very good. Will be back, as good as any Italian restaurant I have been in...

Food excellent. Tried new dish on menu. Would definitely have again. Service excellent. Staff super efficient.

A group of us had a meal together this week and we were very impressed with the service. It was very busy with only 2 staff serving. They did this efficiently and with good humour. The meal was good. I had sea bass. The drinks a bit expensive. For me the enjoyment of the evening was not just about the food but was also about the ambiance and service. We were very impressed and the 2 serving staff deserve recognition. Unfortunately we do not recall their names but the male staff member might have been called Niko or Diko. We eat a couple of times a year in Hornchurch so when we return we hope to experience the same quality of service

Local restaurant of ours. Really disappointed that it took over 1 hour for our main and 20 minutes for our bill. Our waiter advised us if we ordered our starter and main course separately, we could be waiting over an hour for our food. However, we waited over an hour for our food anyway. Hence, we had to spend more on drinks. But the most disappointing part was that after expressing our annoyance of delay in food (in a polite manner) there was not a single apology to the delay in over one hour for our main course. We saw multiple people receive their dos before us. An apology goes a long way, but we didn’t receive anyway. The Waiter just said if we complain it goes against him which we politely said that’s not our issue. Our evening was ruined as we had planned to meet friends but it was far too late by the time we left. Food was good, but real shame about the service and lack of ownership for the delay. Food is also not reasonably priced anymore so it isn’t worth visiting if you have a local Italian with good service. Really disappointing

Food is overpriced, for pre made ping food. My daughter has a nut Allergy and there wasn’t one desert on the menus that was safe for her to eat. The Allergy menus said may contain nuts on every item, disgusting . I have never experienced this anywhere, there is always a choice of a couple of deserts. Therefore we all abstained.

Good atmosphere and the free bottle of red wine made it even better! Interesting old building in the town centre

Had a great dinner experience here on a number of occasions. The food is always well cooked and is pretty reasonably priced. Staff are attentive and welcoming. Would recommend.

Haven't been to prezzo for years and wouldn't hurry back. Didn't like menu and felt like menu choice had been significantly reduced. Just ok.

Requested no meat/ham/pancetta but was sent again (it’s happened before) rung restaurant and they just told me to get intouch with you. Waste of money,daughter is vegetarian so unable to eat.

I had a great burger meal with my family, we all enjoyed our food. Nice evening out mid week.

If you go here the food is quick but as soon as your starter was collected someone was coming straight away with main so please tell them

Was fine, no problems except it's a long way from home. Only went to this one because Prezzo closed all 3 near us!! We will not travel again to a Prezzo we always enjoyed being able to walk. We will find another Italian

Great, fantastic food but terrible customer service. I met with a friend today, 3 May 2023 for lunch at Prezzos Hornchurch. Upon arrival, I was urged by a woman sat on a bar stool with her friend and who I suspect had some kind of supervisory role at Prezzos, to go to my table but as I was waiting for a friend to join me, I insisted on staying in the waiting area - which clearly upset the bar stool woman! Anyway, my friend joined me shortly after and we sat at our allocated table. Now I know Prezzos are in trouble and many restaurants are closing due to the cost of living crisis so I can understand the pressure on them to sell extras and upsell the more expensive dishes. Consequently, we were over enthusiastically asked if we would like nibbles / olives beforehand to which we declined. We also had to ask for their set lunch menu as this was not even offered to us - only the more expensive main menu. As always, we really enjoyed the food we ordered and looked forward to a free desert for my birthday - courtesy of a Prezzo voucher. We showed the voucher to the waitress who by the way, seemed to be the only one on duty other than the two women on bar stools, so she was extremely busy and harassed trying to service all the tables. Our voucher code on the phone was acknowledged and the desert arrived okay - which was truly delicious. Upon requesting the bill, guess what? There was a charge for the "free" desert. Consequently, we then had a real problem with the angry waitress explaining about the voucher - which she denied ever seeing or acknowledging. As a result, the waitress was not happy as she went for a conversation with one of the barstool women about the charge. She then returned to our table, slapped down £7.50 in cash and scuttled angrily away. We have never had such poor customer service before at our favourite Prezzos. Please improve your customer service Prezzo as you can't afford to lose customers at a time when the business is under so much pressure. Maybe some customer-centric training would also benefit the waitress and bar stool women...

Visited Hornchurch Prezzo for the first time. Everything was absolutely fantastic. Nice portion and great taste. Amazingly friendly staff.

Great old venue.We came here for a dinner and didn’t disappoint.Food came out quickly and piping hot .Server fairly attentive but not intrusive. Great with 2for1 voucher .

I visited this restaurant with my husband for dinner. It was quite busy in there, but we got shown to our table straight away. We were o my going to eat a main course as I had a special offer which I had received from...

Overpriced, under staffed, slow service and small portions.Venue itself is nice and staff work hard, but it’s not what it used to be unfortunately.

Friendly welcoming staff, great selection of food available. Sizeable portions and very decent prices. Overall tasty food and a great atmosphere for a date night or family/friends meal. A good small selection of drinks/cocktails as well!

Went on a Friday night at 19:15 restaurant was fairly busy but the service was appalling, Had to wait a good 10 minutes to get our drinks starters around 20 minutes and close to 45 minutes for two pizzas. The table just never got cleared...

The restaurant itself is very dark and also very tatty. It could do with an update. My aubergine parmigiana was burnt, and although the first waiter thought this was how the dish should be, I asked someone else and requested another one. It tasted OK. Would I go back? Absolutely not.

The place is clean, lovely staff and the food was good.

Enjoyable evening good food and even better 2 for 1 on mains keep up the good work!

Really wanted to like this place as the decor is pretty good but the service is lacking. They were a little busy but accommodating, no beer on tap even though it was on the menu, ok that’s fine as it happens so soft drink. Tried to order food, regular and vegan option of the same meal, waitress had no idea about vegan options for same dish and kept assuming it was a vegetarian option instead, simply swap out regular meat with vegan options as menu states is possible, so sent over another member of waiting staff, who understood our request but then seemed angry and tried to leave before we’d ordered our sides. Then she returned asking if we wanted pancetta in the vegan meal or vegan pepperoni instead, slightly lacking in knowledge from the waiting staff and kitchen if they had to ask such a thing. Then the meal arrived, the bottom of the vegan meal was burnt, told the waitress and she agreed to money off rather than wait for a new meal to be prepared along with avoiding the hassle of trying to explain the meal again, headache was starting to appear. Time came for the bill, food was fine other than the small issues, money off, blue light card discount applied, but table next us had their mains somehow added to our bill, wasn’t impressed by this point and asked they fix the bill properly. Returned with correct amended bill, paid and left, probably won’t be returning after the shambles we endured, shame as it could’ve been a nice place to return to but the whole experience left a bad taste, pardon the pun

The staff were polite & friendly, the food was the the same usual quality from Prezzo's & the environment was also quite romantic & relaxed.

My chips didn’t arrive. And the pasta dishes were cold! I’d like some sort of compensation please.

Lovely food, great service and good atmosphere

Food took ages to come out. Large pizza had hardly any cheese or toppings on it. The normal pizza had more toppings and cheese than the large one and looked ok. We felt ripped off as the large pizzas are considerably more and they are pretty much normal size pizzas stretched thinner. The price of a small Garlic bread with cheese is an absolute liberty the calamari was slightly overcooked could have done with 30 seconds less in the fryer. Pasta was fine but for the price other establishments in the locale are much better. Shame really as always like prezzo but probably won't go back after what we were served this evening. If you're charging over £18 for a large pizza for one person there needs to be toppings on there, cheese should cover at least 75% of the pizza I'd estimate that it was so thin and stingy that only 30% of the pizza had any cheese on it at all and it was hard and overcooked because so little of it was used.

Extremely basic quality for the cost, far too expensive for what you get.

Totally not worth it, it looks like they cutting costs at everything, pizza came so thin that I couldn't believe it my calzone had ingredients only in small portion of it the rest was just dough, deffo not worth the money AVOID

Good generic Italian food, well presented and excellent service.

Worst experience I ever had. It was quiet when we come. Waited for the starter for around 35min because the kitchen forgot about our order. Mains come after another 40 min. It's more than ridiculous. Not recommended come here. Ever.

It was nice to see the restaurant so busy.The staff were attentive even though they were very busy.The food was hot and tasty,but the drinks as usual were expensive. There were some girls mucking around in the bathroom and blocked one of the was,but staff attended to it straight away.

Good good but service was slow.

The food was fantastic , the wine selection is good and the staff are friendly and attentive.

Food arrived early, but the pizza was soaked in the tomato sos included in a separate bowl which leaked. It didn’t taste well at all.

Pasta dish suggests it is prepared using fresh flaked oak smoked salmon. It was immediately clear that tinned salmon had been used and was virtually inedible. Would not order again

Atmosphere very noisey good staff good food.

My food arrived an hour and 20 mins late, and it came freezing cold.

Pre book our table of 5. We arrived 15 minutes late but we were told a table would be sorted. We grabbed a drink at the bar from the lovely drinks waitress behind the bar. The restaurant was full & busy, it was a Friday....