Prezzo - Hornchurch in Havering

Excellent service by great members of staff, good food, unfortunately other diners were very loud, a drawback with British restaurants in general.

Perfect dining experience for us :-)

Thank you for your hospitality. Sophie was serving us, she was amazing and had smile on her face all the time. The food was lovely and tasty. We will definitely visit again. Thanks for the warm welcome and having us.

Excellent service. Enjoyed very well.

Short staffed, food service was fine and polite but waited approx 25 mins for bill to be processed

Always a pleasure to dine in our local Prezzo. Well presented and enjoyable food, the staff are always attentive.

Amazing place to go for any occasion, good quality food with great customer service and lovely atmosphere! Will be coming back again for sure! Thank you

Laura was very helpful and friendly.

Brilliant. Laura. Thank you xxx

I have been to this prezzo many many times and every time it is amazing. The service is polite and friendly , especially Laura. The food is always good and this will always be my favourite Italian restaurant!

Everything was great, service from Laura was fantastic. Thank you!

I had a lovely lunch at Prezzo Hornchurch and I can’t praise the experience enough. The food was absolutely delicious – fresh, perfectly cooked, and full of flavour. But what really made the visit special was the service from Laura. She was incredibly friendly, attentive, and professional from start to finish. She made us feel welcome and went above and beyond to ensure everything was perfect. It’s not often you come across service that genuinely enhances your whole dining experience – thank you, Laura! I’ll definitely be back soon.

Great lovely restaurant with tasty food, friendly and very helpful staff, overall 5 stars experience ⭐️⭐️⭐️⭐️⭐️

Lovely service and wonderful food. All the staff are very attentive and welcoming.

Fation & his team are always amazing

Good menu choices, friendly atmosphere & staff

Exceptional food great service. Thanks to our server Sophie she was excellent.

My boyfriend and I have almost become regulars at the Hornchurch location! We love it here as the atmosphere is great, all the staff are incredibly friendly, and the food is perfect. Big thanks to Sophie as she tends to be our server. She is always polite, well mannered, and constantly going above and beyond. ☺️

Fation was very attentive and a lovely waitress

Fantastic service and a great food.

Loved this Prezzo in Hornchurch the staff were exceptionally friendly and helpful. My friend and myself went there with her Birthday voucher (Would not get one again) had to have what was on a set meal. Asked the owner if I could pay the extra and have meal I liked. He said that it was no problem at all. I had a starter and main my friend had main and dessert. The food was excellent. Lovely atmosphere nice and relaxed we were there till closed. Had a lovely Latte on the owner. And never paid a penny extra for my wonderful salmon & prawn creamy spaghetti my friend loved her meal too chatted with the lovely staff before we went, were told to keep an eye open on thier site as they did their own special great deals. We are looking forward to going back. Would highly recommend this restuarant staff went above and beyond to make us feel welcome Big thanks to them all. Made our night exceptional.

Had a great time was really friendly great atmosphere ... the food was amazing would highly recommend this restaurant ..completely agree with my friend Julie's comments.looking forward to repeating the experience

Food was really nice and tasty. None of us liked your lemonade brand, tasted far too bitter so switched for Sprite, which was suitable for our drinks. Waitresses were polite and friendly. Your prices have really increased, if it wasn't for my 50% voucher, not sure we'd return as rather expensive to eat at Prezzo now.

Sophie was our waitress and we had a lovely time at Prezzo. Good food and service.

Sophie served us in the Hornchurch branch tonight and it was fantastic. Lovely food and great service. Thanks for a great evening

Super friendly team at Hornchurch

we ordered drinks and the service was really good and quick. the staff were very police such as Sophie

Very nice lunch. Good service and lovely food. Recommend

5 of us ate here on Saturday afternoon. Service was quick and friendly and the food was very good.

We had lunch here on a sunny Friday and we're looked after by Fation who was wonderful, very attentive, looked after us (and our dog) perfectly. Food was very good, we had no complaints about food, service, it was all spot on!

Fation was very lovely as was the food . Thank you for the ice cream and coffee you gave on the house

Great evening out with friends, lovely food, friendly staff 👍

We came as a family of 3. amazing food. amazing food and amazing atmosphere. Aneta our waitress was very attentive and very chatty with us, asking how we were and how our meal was during the visit. Quick service and amazing food and drink knowledge. Will definitely be visiting back soon and recommending to other people.

Food was delicious, we couldn’t fault the service. The place did lack a bit of atmosphere but we were early so probably improved as it got busier.

Superb food, service, and atmosphere, as always. Your servers are a credit to you!

Just had a wonderful meal at Prezzo in Hornchurch! The ambiance was perfect for a relaxed evening, and the food was absolutely delicious – I especially loved the pasta. But what really made the experience exceptional was our server, Juliet. Juliet was incredibly attentive, always making sure we had everything we needed without being intrusive. Her recommendations were spot-on, and she was so friendly and respectful throughout the entire meal. Seriously, she provided the best service I’ve had in ages! If you’re heading to Prezzo in Hornchurch, I highly recommend asking for Juliet. Her fantastic service, combined with the great food and atmosphere, makes for a truly memorable dining experience. I can’t wait to go back!

I recently visited Prezzo in Hornchurch and was really impressed! The atmosphere was lovely – nice and relaxed, perfect for a catch-up with friends. The staff were super friendly and attentive, making sure we had everything we needed. Our server, Juliet, was particularly outstanding – super nice, respectful, and honestly the best waiter I’ve ever had! The food was delicious! I had the Spaghetti Bolognese, and it was cooked perfectly. Everyone else in my group enjoyed their meals too; we tried a range of dishes from pizza to pasta, and all were great. Overall, it was a fantastic experience, and I’d definitely recommend Prezzo Hornchurch. Great food, lovely atmosphere, and excellent service, especially from Juliet – what more could you want? I'm already looking forward to my next visit!

Very good service excellent food relaxing atmosphere

The food was very good. Much improved since my.last visit. But it was very noisy in the restaurant so it was very difficult to have a conversation. Not sure why maybe the acoustics in the room.

Service slow and food mediocre. Despite the vouchers incentivusing our visit, This was once our go-to restaurant but will not rush to revisit. Sad really...

Overall a pleasant evening and experience , food of high quality , staff friendly and attentive . Only issue is general rising cost of eating out , so personally rely on offers to reduce bill to motivate our visit.

My chicken Milanese was overcooked, very well done and couldn’t eat all of it! The tomato sauce was tasteless … very disappointing

We had a great evening at Prezzo Hornchurch. I always book Prezzo to meet with friends whether it be bottomless brunch with the girls or dinner with friends or family. Despite being busy with 99p mains night, we were attentively served, as the staff at Hornchurch are really on the ball. Thank Hornchurch for a great eve!

I chose the pasta arrabiata as it said it was in a spicy sauce. However, I had to add chilli oil as it lacked spice. Although the waitress was polite and friendly, we had to get our own cutlery from the waitress station, and get condiments off the next table. I appreciate that it was busy, but I've never had to do that in other busy restaurants. It was really noisy with one particular table of 6 who were all competing with each other of who could talk/shout the loudest, so it was difficult to hold a conversation at our table All in all, we left extremely disappointed and underwhelmed. Not sure if we will be returning.

Very disappointed with sides we ordered 2 x portions of garlic sticks .. they varied in portion size and quite frankly were not all all good

we had a good time and enjoyed the food, especially the excellent offer. We look forward to coming again when the offer comes back.

Thought that the pizza toppings were a bit sparce as you were only paying 99p and it you were paying the full price more would be on them

Lovely food, great service. staff were good with allergy information.

Pleasant evening at Prezzo Honchurch. Good value with excellent choices of food and drink including vegan options (recommend Garlic Bread with Cheese + Onions plus Tre Gusti Pizzas - Vegan and Non-Vegan). Spacious resturant with a nice vibe. Attentive, frendly and helpful staff- thank you.

Good seating area ranging from booths to tables

Good lunch, staff excellent. Food deal made meal very good value

Food exceptionally nice yesterday. Good service and not too noisy

Lovely welcome from staff. Food good. Will go again

Agree with LM's comment left for mother's day. We never even got to place an order for food. Had a round of drinks but left after an hour and forty five minutes. The manager said he was to embarrassed to ask for the money for the drinks we did have. Absolutely no communication from the staff as to why the wait was so long. At least 3 other families left when we did.

Came for lunch and few drinks with my cousin, couldn’t be more happy with the service and the food, we were served by lovely waiters LauraV and couldn’t be more happier, she was very friendly and with great recommendation, the drinks came within few min so didn’t have to wait long as in the other restaurants. The food was lovely and felt fresh. Definitely will be back soon❤️

Came to prezzo Hornchurch for a quick lunch! Every time we come here we are always greeted with the smile and kindness! Laura our waitress is always polite and kind. Always makes sure that the food is good and that we are satisfied with drinks! Definitely will be back for the nice drinks, delicious food and fabulous service! 🤩

Been here on busy Saturday, food was fabulous, we need to wait a little bit but was understandable as restairant was packed. Service fast and still very friendly, would recommend for friend and would come for sure again.

Booked a table for 3 for 3pm. Was seated at around 10 past. Drinks were offered after about 20 minutes however we had to wait until 3:55pm for our food order to be taken. By 5pm our food still hasn't arrived and no further drinks orders were taken. The restaurant was clearly overbooked or understaffed, maybe both. Several tables around us left after receiving the wrong food, cold food or no food at all. While I completely understand Mothers Day would he a busy day, there is absolutely no excuse for such poor service. No apologies from any members of staff - if anything, they were actively avoiding coming to the upstairs dining area, perhaps so they didn't have to listen to the complaints from EVERY table? Any communication from staff would have been appreciated rather than being left and ignored.

Long time I’m wating for delivery

Had a wonderful meal with my wife. Food was great. Service quick and very friendly staff. We especially loved the cheesecake for dessert. Would definitely recommend this restaurant.

Myself and my husband often go here for lunch on a Saturday. The service and food are spot on each time. The staff have always been very attentive and look after us. Would definitely recommend this place :)

Good food, good service and reasonable prices.

Absolutely terrible service ordered food and waited over an hour and still no starters arrived, people waiting ages and kids behind us were crying and people were complaining and all they had to say was we’re a little busy tonight. Couldn’t give a time as to when our staters would at least arrive so we ended up paying before our food arrived and they still charged me the full amount.

Thought it would be third time lucky, but no.Awful food, service and atmosphere. The staff need communication skills and attend to customers instead of standing and chatting. It was busy but only 2 staff were on plus manager who was behind the bar! Never going near this place again.

The salmon pasta for £18 had bones in it and was served lukewarm, the Sicilian lemonade (£4.50) came pre poured without the bottle so I assume this was lemon squash. Absolute rip off. About as Italian as a microwave pizza. Only two waitresses available so service was slow and we had to chase them to the bar area to pay as we had parked at Sainsbury’s (2 hour limit) and were running out of time. Gosh no wonder people are not bothering going out when the food and service is like this.

Great place to take all the family. Staff attentive, food is good and not too expensive.

The olives and the truffle chips were very tasty, the rest of the food was standard. Worked out very cheap with a Taste card. 2 mains, 2 sides, olives and a large glass of wine for £30. Did not wait long for the food to arrive. Friendly and attentive staff. Great for a quick bite to eat.

Very rushed and food ok not hot

The food is perfectly good as all Prezzo restaurants, but the service is SO SLOW. We have been in several times and it's always the same...almost an hour from starter to main course. It gets very frustrating waiting and no communication from the waiting team, cannot understand it.

5 of us had a really excellent lunch at Prezzo's yesterday. The food was good, as usual, and so was the service. We all had a great time and will return in the near future. Well recommended.

Great place to go for a family dinner. Nice food and great service

Had dinner there New Year's With family and friends so we decided to have separate bills But a few of us did not won't starters, When the others starters come out they brought our Main course as well, we explained we wonted our main course to to come out when the others had theirs our waiter did not speak very good English but took our mains back to the kitchen, when all our mains were served they came out over done as if they had been left in the oven The portions were Very small, And there Service was atrocious Would not go back there again No way was it value for money.

Very poor slow service, didn’t even get asked for drinks , starters took ages like the main .. food was salty and the cheesecake tasted old ..it was absolutely freezing in there . Went in at 7.30 came out at closing time ..took half hour to sort out bill , as the they messed it up . No apologies given ..never going back .

Very enjoyable evening at Prezzo Hornchurch! Nice chilled atmosphere with customers who were clearly having a good time. Service was top notch and the waitress serving (apologies that I didn't catch your name) was super kind and attentive. Food wise... wonderful! Seriously some of the tastiest Italian meals I have eaten (that includes in Rome and Bologna)! Huge compliments to the chef! Pesto Gnocchi, Chicken, Mushroom & Roasted Garlic Rigatoni followed by Lotus Biscoff Cheesecake with Banana plus Sticky Toffee Pudding. All delicious!! Won't be long before I book again!

Great staff and service food was good

5 of us ate dined here on a week day for dinner. Food was very good; tasted very nice. Good size portions. We chose from the set menu, which was varied and good value. We had garlic prawns, pizza, spaghetti, beef & mash. Also desserts which included Sundays, Eton mess. Staff were great. Helpful and attentive. The restaurant was quiet and not busy and bit cold inside.

Sadly, we had a disappointing lunch, Me, my wife, brother, and his wife, our mother and niece decided to have a get together and unfortunately our starters turned up later than expected and then had to wait over an hour for our mains, we decided not to have dessert as we didn't have the time to hang around. It was disappointing as the reservation was booked well in advance, and it wasn't that busy.

Nice meal, and wine. Plesent atmosphere.

Had a fab night for my husband's milestone birthday. The staff were very helpful in organising his surprise meal with friends and family. We had a relaxed evening, food was tasty with a good choice of options on the menu. Thank you.

AVOID . I totally understand slow service or a couple of issues as we went on a Saturday but this restaurant was awful. Went to Prezzo for my friends meal , service was so slow we waited 35mins for drinks then over an hour for starters and the same for mains with no apology. We had to remind staff about additional drinks that we had ordered . There was PLASTIC in my starter clearly from packaging I got no apology for this just a rushed “we will take it off the bill” with a smirk and laughter . My pizza was borderline anemic looking when it came and so were the others bought over . The waiter grated Parmesan on one of the girls laps missing her plate completely … overall just sloppy service and crap food . Do not bother .

We (a party of three) arrived at 7.30pm, and drink orders were taken promptly, followed by starters and mains shortly after. However, service was extremely slow. The two small starters didn’t arrive until after 8.30pm, and mains were served at 9.15pm. Staff seemed overwhelmed, and at one point, an angry chef exited the kitchen openly swearing and mumbling, possibly due to being short-staffed or overworked. The mains—pizza and cannelloni—were enjoyable, but the arrabiata was disappointing, with very minimal sauce and garlic. Desserts were super underwhelming. The chocolate cake was more like a hard brownie with an overpowering almond flavour, and the tiramisu was excessively sweet, with only two bites eaten. We have never known for tiramasu to be so sweet. Overall, service and some dishes need serious improvement. We have come to realise over time that Prezzo is not for us, and unfortunately this branch in particular is really not for us.

Lovely hot tasty food and friendly service.

Very nice meal with a good choice of dishes on the menu. Cloudy lemonade with strawberry was delicious.

We were served by a young waiter who stretched across our table and handed the hot food plate to the person who ordered it and he did the same again with coffee orders - this I found completely wrong and it has put me off from going there again in the future, This guy needs to be trained as a matter of urgency before there is an accident with the hot food landing on somebody's lap. Food was ok but his serving method was a big put off.

My food never came and it said it jas been delivered. I m starving.

Not brilliant expensive 😕 taken mushrooms rosto of the menu

Was great 😃 To service and nice food I will recommend

The waitress was attentive, food delicious, and would definitely go again.

First menu has changed Totally different calzones are now mined meat and half the size. Different sauces and brochette now served on pizza base?? To top it all we were served extra protein with our dessert some caterpillar Was enjoying the ice cream sundae as well as our son Apologised and didn’t charge for this but no other Appologies and manager didn’t even say anything. Very disappointing

£5 for 2 mozzarella bites meant to get 4 and the food was cold

I won’t be coming back to prezzo in Hornchurch again as I’ve been here two time now, and BOTH times the food has taken over 1 hour 20 minutes to arrive. When asked how long the food will be, they say it’s on the side, and 20 minutes later it still hasn’t arrived. I asked for vegan chicken as a side, they came back 30 minutes later and said they don’t have vegan chicken, but would I like to have normal chicken - why would you replace vegan chicken with normal chicken, especially as I told them when entering I was vegan. They then miraculously found vegan chicken from somewhere, and when it arrived, it wasn’t edible, I couldn’t even bite or chew it. When asked why it was like this, the waitress responded “this is how our vegan chicken is”, when I know this isn’t true, as I eat the same brand they use at home, and it is definitely not like this at all. I will not be back here again

Service was incredibly slow considering the restaurant was only half full. Multiple mains came out cold and had to have fresh fries brought out, and ravioli was cold and bland, as well as undercooked.

Service is a bit slow, both taking our order and bringing the bill. Food is a little overpriced too.

I organised a Retirement meal for 24 people for lady in work!! Prezzo could do enough for us!! Due to large group they took pre orders 1 week before! Everyone’s order was correct and hot (sometimes be tricky with so many people) The staff couldn’t do enough for us!! All soo polite, helpful and the cost reasonable!! Thank you soo much!

Firstly the service was not good girl was ok but man was awful had much better service in previous times we have been to restaurant Menu has changed ( that’s expected in seasons ) starter came out cold brucettia !! Hard to cut , main was ok Went up to top floor toilet absolutely filthy looked like not been looked at for hours washed hands went to dryer noticed PAT testing in machine had not been completed since 2011 come in guys sort this out this used to be a very good resturant with great service Would I return - No Way

Nice restaurant, with good atmosphere. Food served quickly and hot. Calzone is huge, and I left as stuffed as my pizza. Server was friendly and attentive, without being imposing. Would certainly return again.

Was unplanned visit to this restaurant, I like this type of food and it's hard for me to found a good restaurant. Thank you Laura for helping me too choose the best pizza. Laura was really welcoming and friendly.

Excellent service, great food and nice atmosphere, will come again.

This was probably one of the worse service experiences I've had at a restaurant. I booked a table for 8 for myself and some friends. The number dropped down to 6 but I wasn't able to advise the restaurant about this as it happened literally at the last minute. My friends were there when I arrived and immediately, i noted everyone was unhappy with the table we were given as it was right next to a window where the sun was beating as well as under an AC device that didnt hit our table at all. I asked if we could move to another table and the waiter blatantly said that we weren't important enough - he said something quite unintegible about the table being booked for 8, to which I said we are now six and I wasn't able to advise as it had happened two hours before the booking start time. After that, whenever that waiter served us, it was very blatant that he was doing the minimum for us, such as dropping the cutlery rather loudly on the end of the table instead of placing it under whoever ordered the dessert. He was also hovering in a really creepy way around our table and then walking away. We considered not paying the service charge but decided against it as we didn't want the hassle and when other waitresses were serving us it was ok. The food was good - hence the 1 star, but the service was way off all thanks to that waiter and not acceptable for a Friday evening and a big group of people. I tend to book tables for groups of 6-8 of us and Prezzo in Hornchurch has just proved themselves not worthy of this business.

Went for a meal last night. An old favourite. Found it overly expensive. 2 drinks a piece Shared garlic bread starter One Devon crab ravioli One carbonara Side order of fries The carbonara was fairly dry and standard. Sent the ravioli back. Was hard( Al dente?) And Devon crab paste may as well have been from a jar. Very bland all round. Fries good as was the onion garlic bread. Disappointed and the staff kept ramming the point home that the ravioli is supposed to be hard and undercooked. £100 and below average. Peds pizza in Gidea Park is much better value.