Prezzo - Braintree in Braintree

This is a mid-range restaurant. The food quality is good, as is the quantitiy. The service was a tad stretched this time, with all customers being hearded to one side, which spoiled the atmosphere a tad. It is a bit expensive - 2 hamburgers with chips, and 2 teas, came to over £40.

Sadly their heating was out of order, but they had electric fires dotted around. The restaurant had a pleasant atmosphere. The service was excellent, as was the quality and quantity of the food. It was a tad expensive, but you get what you pay for.

We stopped off for dinner after Christmas shopping it was extremely busy but we were served in no time at all, our Calzone was lovely we had a great meal followed by a lovely dessert and the atmosphere and service was brilliant we could not fault a thing.

100% staff are always super friendly and welcoming, food is aways hot and delicious, we seem to have same staff every time, place is very clean.

I would never pay full price to go to prezzo, the food is so over priced for what it is. The pumpkin ravioli came out iced in the middle. Totally unacceptable, clearly the chefs have no pride in their work. Every single time I've visited a prezzo it is dissapointing in one way or the other.

Non-existent service, after waiting over 30 minutes at our table with absolutely no interaction from staff, we left. I spoke to the manager as we left to explain that it’s not acceptable to be left waiting without so much as a simple drinks order being taken and she couldn’t have cared less, her attitude was appalling. The staff have no idea which tables have been waiting the longest, it’s just chaos and the manager is failing her team by not being more hands on. The restaurant itself is noisy, the acoustics are poor and it’s not helped by parents who think there’s nothing wrong with their offspring using mobile devices to watch videos at full volume, on repeat. It’s horrendous! This particular Prezzo is surrounded by lots of restaurants where the service is much, much better. We won’t return to this particular Prezzo again!

it was noice, we went wif young carers and den oi had to gow to the toylet and sumone was sat ere loghing an it wos fon an yommy

WHAT A JOKE - don’t bother Arrived here for lunch. Got seated and then no one came over for 25 minutes. I then asked someone and said do we order via an app or do you come over to us. She said we come over. I the said well we aren’t waiting any longer would have been nice for someone to come and at least take a drink order. You had 5 members of staff in there and 3 tables so wasn’t exactly busy! Most of the staff were standing around! I then sent a complaint and it’s been 2 weeks and still no one has responded! DONT BOTHER. RIDICULOUS

We had been looking forward to a great night out and wanted a nice family birthday meal! This is possibly the worst restaurant I have ever been to! we asked to eat outside and enjoy the evening we were then informed half the menu was unavailable straight away including salad at 7.30 pm ???, we started eating what was available and then the Kitchen staff decided it was ok to sit ten feet away smoking, followed by the kitchen staff from a neighbouring restaurant who sparked up his cannabis joint !!!! we were then informed by the staff they close at 8.30pm, what a joke this place is !!!!!!!! do not waste your money or time on this place !

I've heard mainly good things about this "Italian " chain. Very boring limited menu, chicken burger definitely not Italian. Over priced and adequate service. Won't bother again.

My friend and I popped in for some dinner pre booked before the cinema. We had an hour and a half to eat so plenty of time or so we thought. Took ages to take our order for a drink. We must of sat 20 mins before asking but the drinks did then come quickly. We ordered our food both starters and mains and the starter was literally pitta bread and hummus which took ages to come. We then waited and waited and waited for mains. It got to 10 mins before our hour and a half cut off before we had to leave for the cinema and our food still wasn’t prepared and we were never offered any more drinks since come in. Eventually starving we had to cancel our dinner. They proceeded to bring the bill over for what we owed and I said I wasn’t happy as we are leaving hungry with no dinner and you’ve not even given us something off the bill and she replied with screwing up the bill and saying no payment. That’s great but no sorry and had I of not challenged it when she come over with bill and machine we would have paid that with no sorry or discount. Sad as previous experience in different branches have been good however I won’t be back in a hurry. Not enough staff on and not enough kitchen staff to cope with orders. Sort it out prezzo.

Drinks and food came out very quickly with amazing service from Paulina. She was very attentive and very polite and helpful. Food was great and possibly my favourite Prezzo experience yet! Thanks Paulina for the great service:)

Tiny portions, massively overpriced. Pasta maincourse had 5 small pieces in a bit of sauce, no side salad. Prezzo used to be decent value and portions, came away very hungry, will not return

Food was lovely but service from what we assume is the manager was awful. My friend wanted a starter for a main and we asked the manager if we can still have this on the tastecard as a main and she said yes. When it came to paying the bill she went back on this and said we couldn’t have the tastecard offer. If she had told us this at the beginning we would’ve just ordered a main. Complete computer says no moment. She could’ve admitted she was in the wrong and removed the dish from our bill but she didn’t. Instead she made us feel stupid saying that we misunderstood her and that we don’t ‘understand’ the offer. Yes we do, that’s why we checked with her at the beginning. We agreed to pay in the end because we had to be somewhere. What happened to the customer is always right? Awful and rude service especially for a birthday meal. Do not make promises you can’t keep in the future. Won’t be returning.

Generally pretty good although a couple of errors impacted us a little (spilled drink and overdone starter of arancini), but Ok in terms of range of foods Seems the menu has changed since last attended and do not think it is for the better as range of options seemed less than normal. Calzone was pretty good though; drinks always a little over prices would have hoped to have been offered even a free drink, or something off the bill, after mistakenly having drink spilled, but otherwise generally OK

We came for a evening meal after Christmas shopping, the restaurant looked lovely it was all Christmassy and pretty. Our meal was lovely we both had Calzone and fries and a dessert. The service was perfect our waitress was lovely unfortunately we did not get her name, but nothing was too much trouble.

Food quality is poor particulary given price. Significantly declined since when wen we've been the past. Hummus starter tasted exclusively of lemon and ragu beef arancini balls tasteless. A pork and fenell ragu main was heavily overspiced. My wife ordered a cheese topped aubergine bake as a main. We were eventually told they had run out of the cheese and replaced it with a dollop of cold mascarpone. Didn't really matter as the dish arrived cold anyway after a long wait. We sent it back and shared the other main as didn't have time to wait as going to cinema. Won't be returning.

Went here today lovely as usual but ordered sharing balsamic garlic bread when it came half the size of normal when the bill came we queried the bread waitress said we don’t do the share one anymore but it was £ 7.50 what a rip of sane price as the sharing one we said we are not paying that the manager said they are trying to get it off menu re the price and she said it was expensive watch out for it if you order this otherwise really nice

Very noisy restraunt not sure what they've done but can barely even talk to people your with. Very expensive food, had the burrata burger with chicken, priced at almost £18. The chicken was dry and there was hardly any burrata. I don't think I'll bother in future, food is not up to scratch for those prices.

Far far too loud. Acoustics of room all wrong. We were a group of7 but we were on a long table so difficult for everyone to interact . Service was a bit rushed and staff were not very happy or welcoming. Food was good but...

We had a lovely meal and our waitress Molly was very polite and helpful. Food was hot and arrived promptly. The cocktails are a must!

My partner and I went to Prezzo’s after shopping at the Braintree Outlet, 6.15pm on a Sat eve, in a happy, lighthearted mood. We ordered the food with a lovely, polite waitress which included one glass of wine for myself, and a cider for my...

We have eaten here before and it never fails to impress. It is quite "canteen" like in so far as the atmosphere and size is concerned, but it's lively and active and the food is gorgeous.

We came here for my wifes birthday meal.Waited to be seated for ages,when we got to the allocated table there was a sticky mess on the floor and on the chair and table.I complained and a waitress just dusted the table and chair but not...

Went to Prezzo last week for lunch, seated and offered drinks quickly. Felt rushed to order food, but slowed this down. The food quality just wasn’t there for us, the lasagne was so disappointingly bland, garlic sharing bread was dough/raw and the cheese was barely...

Called in today while out shopping, had both our dogs with us so found a nice table out on the sun. Staff very friendly and helpful, both ordered a pizza both arrived together, well presented and nice and hot. Both tasted great. Nothing not to...

Last minute decision to eat here due to road closure and diversion on our way home from a long journey. The restaurant was packed but we got a table. The lady who showed us to our table was fab and so lovely. The waitress was...

After some retail therapy at Freeport we went for some lunch, we were served by Karolina W who was very attentive and made sure we got exactly what we wanted, including tomatoes, which other restaurants did not have! Anyway, a big thanks to Karolina W...

Excellent food, however I was extremely disappointed they don't accept cash as payment. Diners should have a choice in regards to payment options

At last Prezzo at Braintree is on the Meerkats list meaning a little bit of saving. We both love Prezzo for a reasonably priced Italian meal. Nothing better after having taken in a good film at Cineworld. I had booked online, just in case, but...

This was probably the worst meal I have ever eaten. Firstly, the meal took over one hour to arrive! My partner ordered a pizza - which was not only stone cold, but also uncut, dry, poorly garnished, and looked horrific. It was akin to a...

Great food and service at this location; we had the special Xmas menu w of 2 or 3 courses which was pretty good value overall. Food was hot and plentiful and served very quickly - nice to pop here as apre-cinema meal

We turned up on a Wednesday with visiting family just four of us . They had a sign out side saying wait here for a table, waited in the cold for a while as we were being ignored we went inside , resturant was far...

Service was okay - sufficient staff but not exactly friendly or welcoming. Meals (partner & I both had pasta) were small. We signed up to the Prezzo discounted service and did save the cost of the cheaper main course (not 50% off as advertised) and...

The restaurant itself looks a bit “sterile” and more cafe like. We had the 2 course Christmas menu. Service was efficient and friendly. The squid starter was simple but the squid was cooked to perfection. Seafood risotto was packed with prawns, creamy and with a...

Visited on Saturday lunchtime, restaurant was busy but we were shown to table straightaway. Several menu items not available, fryer broken down, four meals ordered of which three arrived together. The fourth meal arrived five minutes later, but only after we asked where the meal...

Went for dinner after the cinema, was sat near the door and asked to be moved as it was cold and the manager just said they’ll keep the door shut but that didn’t happen so sat freezing in my coat. Service poor, asked to make...

Came here last week as me and the other half had a much needed night off from the kids! Really lovely looking place inside, food came quickly and was perfect as we were heading to the cinema after. Really enjoyed the food, we mainly chose...

Whilst we were eating the manager stood trying to belittle a delivery driver in front of us. We heard the driver asking why the food was left on the bar to go cold and the manager was very horrible then started insulting this poor bloke...

Fantastic service. Great customer service. We had a lovely Sunday meal. Sat outside with our dog. The lady even brought us a bowl of water for him. Pizza and pasta were great. Highly recommend

Seafood ravioli is exceptional, with great service by the young manageress. Great experience, good value for money, with nice drinks choice

Slow to take an order, slow to deliver the order -amazing amout of time to get the bill.The place its self was very nice and sitting outside was delightful.

All spoilt by very slow service. Slow to take the order, slow to deliver and an eternity to get the bill.Lots of other places close by

Family meal at this location. Restaurant is very noisy, one big room with no baffling sound echos horribly. 20 min wait for drinks 2 cokes and a soda water. Starters arrived before drinks, garlic bread cold and sent back. Hummus poor and tasted like Tesco...

Came here a couple of days ago for dinner, and my big family are always especially difficult to cater for! Zoe looked after us, and did a super job at it - she was so friendly and polite, and it’s clear she has plenty of...

I would just like to say contrary to the recent reviews we had a lovely meal yesterday , the service was excellent by all the staff who served us. They were very pleasant, very professional and chatted us too. The food was great too -...

Meal after shopping… food was lovely and hot, we both had burgers, which I would recommend. Service was appalling… sat down had our drink order taken.. then after half an hour, we managed to ask a passing waiter if we could order food!!! We had...

We went out for dinner a group of us, and the food was exactly what we expected but the service was quite slow and they always seem a bit disinterested. We didn’t even get our servers name or anything. Shame as the food is always...

Visited yesterday after going to the Braintree shopping village with our kids. Friendly service from start to finish. Getting highchairs was no trouble, the food came promptly, and importantly, the food was so tasty! Prawn starter was really flavoursome (and a good size) and the...

We had a delivery from Braintree prezzo and wow the food came hot well package and tasted amazing. Burger was full of taste very appetising along with the chicken carbanara and pizza. Very good portions and the customer service was excellent. Thank you.

Decided to eat at Prezzo's after our Braintree Village visit. Had to book well in advance & the app & website were superb. Easy to follow, clear instructions & fast follow up communication. Arrived on time, was seated (outside) very promptly. Menus already on the...

Visited here with family for a birthday celebration. Good social distancing measures in place and staff very friendly. We all ate from the festive menu, 2 courses for £15. Starters and main were very nice would recommend to others visiting.

Food was nice enough, as was waitress. They have an app to order own food advertised on the table, so I installed it and was entering my choices when the waitress asked if we wanted drinks. After we ordered them we were told we could...

We planned to visit on the news about lockdown, we were unsure as we had not been there since July 2013, however we are very happy with our choice! We were the second table in at lunch time, staff were friendly, food was yummy, social...

We went there one lunchtime. Not particularly busy and my daughter had the salmon penne as she has on previous occasions. Did the chef trip putting the chillies in. Far too spicy and the pizzas were like cardboard. Had to remind the waitress that the...

We came here for my Partners Birthday on 12.10.2020. We loved every second of our experience at Prezzo! We was served by a Brilliant Gentleman who was so friendly and polite. Unfortunately, I didn't get him name. I hope he gets recognised for his hard...

First time eating at a Prezzo we were all impressed, our gentleman server friendly helpful nothing was a problem and great covid awareness in this restaurant by all staff. Food was hit and tasty lasagne was great my husband had posh pepperoni omg so good...

Having visited this restaurant many times in the past, we thought to try it again in these difficult times. Their special menu particularly attracted us; it was excellent value. Above all, was the care and attention paid by the staff in making sure everybody adheres...

Prezzo is Prezzo except I this covid19 era. They, like other restaurants, had to up their game. The Braintree restaurant had achieved this with their precautions. We sat outside for no other reason than it was a nice evening. Tables had been sanitised and the...

Had a lovely meal at the Prezzo's , greeted on arrival and asked where we would like to sit, have had several meals at different locations of Prezzo's and cannot find fault with any of them, totally delicious and great service. Would go back.

Asked for a table for 4 people and a small dog outside. Was told that was fine and to wait for half an hour outside until a table became free. After waiting for half an hour, the same waitress that said it was fine came...

Food ok No social distancing No masks worn by staff No feeling of safety Pleasant staff but overworked/crammed tables in

On a meal there few days ago. I was shocked at the layout. No large space between tables. Staff walking close beside you rather then using there own walk round lay out. Staff just mingling at bar chatting. And food was not a good. standard

Came here for a works colleagues leaving meal. Have not eaten here for a long time and have to say the food has improved. Ordered a starter and a main, which was very plentiful. Service was good. I’d go again for lunch or a quick...

Have been here before, but was surprised they weren't busier. We had to wait a few minutes whilst they got the table ready. The food was good the service was efficient and friendly.

Very nice food, polite, helpful staff. Nice and relaxing even though restaurant was full it wasn’t noisy.

No table was booked & the four of us arrived separately yet we were seated straight away & without fuss.After we had all been seated, the server took our drinks order while we chose from the menu. The specials menu was a good deal for 3 courses under £20 but we ordered a la carte as we had a discount voucher.Our food was ordered & arrived quite quickly with good size portions and tasted great.We each had 3 courses and drinks which came to a very reasonable price.The atmosphere was good, it was clean & the staff were polite & attentive.An enjoyable night overall!

Not one to complain ever but the food was awful and waitress was incredibly rude, used to love prezzo

Visited with friends for their birthdays, table booked. When we arrived the tables were so close together that the staff could not walk past without knocking my friends cardigan on the floor every time they went past. When staff were cleaning the table next to us they actually sprayed my arm and food with the cleaning spray!The noise was not of a bustling busy restaurant but so loud on a table of 4 you could not hear the conversation on your own table. Yes it was busy but the food order was incorrect maybe because the noise level was so high we had to point at the menu to help. My friends chips were stone cold and had to be sent back, staff begrudgingly did bring some more. Two of my friends ordered the same thing but one came out totally different, when she spoke to staff she was argued with. The pizza then came back from the kitchen cut in half. We weren't given the other half but charged full price plus for additional toppings! Drinks order was very slow with staff not happy about providing tap water (we did also have alcoholic drinks and soft drinks). My salad was very standard and definitely not worth the hefty price tag, brown lettuce and dry chicken bits. Toilets very dirt the plunger was in the sink so I went to the next one non toilet roll when to the next it locked for staff only. When it came to look at the bill we tried to explain to the ignorant and rude manager on duty what had happened, she was shouting at is that other customers were commenting about her attitude. It took at least 20 minutes to get the extra toppings removed from the bill to be honest we gave up trying to explain that we didn't get what we ordered. If the attitude had be different we would have put it down to experience and left. Shouting at customers, poor food, packed like sardines even with a voucher don't bother go to pizza express.

Booked a table for a small birthday meal. Ordered a pizza , I asked was this a small pizza and the woman said yes. When it arrived it was massive and not what my friend had. I explained I wanted the same as my friend but got the massive pizza instead . I was asked if I wanted it changed and I said yes but when it came back all I got was basically half of my original pizza and was nearly cold. When we got the bill I was charged not only for a large pizza but also extra toppings .We called the Manager over who was quite rude . The manager did say that we should not of been charged for the toppings and would take that off the bill but she just wasent getting what we were saying regarding my pizza..This is the second Prezzo I have been to where the Manager is rude, staff are not helpfully and if your not careful will slip on their shiny polished floors.Would rather go to Pizza Hut .

Food good waitress lovley manager a disgrace has no people skills rude to customers other customers discusted with her attitude wont be coming back .

Took my granddaughter for a half term treat and I've never been so disappointed. We arrived at 11.25 and we weren't sure if they were open as there was a lady mopping the floors. The waitress said they were open and showed us to our table.Sadly our starters took 40 minutes to arrive....by which time the restaurant was packed ( the whole reason we arrived early was to avoid this ) From there on we knew it was only going to get worse and it did.Over an hour wait for the main course and another 30 minutes for desert.Surely if they know it's going to busy put on extra staff or restrict the amount of customers.The food was pretty average and nothing like he standard I get at my local Prezzo in Haverhill. Sadly very disappointing and wont be rushing back in a hurry :(

Atmosphere in the restaurant brilliant (turn the music down a little) Please.Staff very attentive.Food mediocre (my risotto was stodgy, heavy and tasteless) hubby’s risotto was the total opposite, beautiful light and tasty.Starters okay, quite tasty.Mains okay for my other two friends.What’s with the Four seater black square table. we felt totally out on a limb. The table may have been central, but we feel it was a spare to fill up with numbers at the restaurant, it was not in character with the restaurant and wobbled, not from the usual base but from the top. The waitress offered to stuff paper on the base, but that was not going to make any difference. Not sure about this, the bill was reduced, but I’m now unsure it would make me feel happy to return. When you pay 100. Pounds you ask yourself would I do this again, would I recommend a friend. Who knows.. not impressed.

Regularly meet my friend for a meal here. Always nice atmosphere & food pretty good with buzzy atmosphere. Would be nice if they would just turn the music down as too loud when chatting.

Out for an impromtu lunch. Service was attentive and our meals were really good. No issues with anything, great value to as I got a discount voucher through while there. One of the best Italian chain diners,, whats not to like !

Kept waiting with an assistance dog to make a phone call by assistant manager to see if dog was allowed but it’s illegal to refuse an assistance dog this is the second restaurant in Braintree to break the laws of this country if this lady is an assistant manager she should know better I am disgusted with this appalling service even other customers as we left in disgust agreed

We enjoyed this going before Xmas. limited choice but food all cooked well, it's a busy restaurant so not a quite place to talk or hear, as at Freeport

All the toilets bar one were not usable and the one you could use had no seat (not good for the ladies) we waited ages for our food and we seemed to be left for ages ! service was not the best , before we got our food one of the staff was sat next to the bar having what looked like her evening meal . when we finished the meal which was a voucher xmas present they still tried to charge us £49 ? even though we handed in the voucher at the time we ordered our food

Extremely busy day at prezzo but helpful waitress found us a table. Quick to take order but long wait for food, understandably staff were flat out. We had set meal two courses for I think under £10 (can’t remember) pizza was huge we took half home. A good meal for the price.

Great food, quick service and great staff. Reduce the price of meal by using Tesco vouchers, but the food here is always very good and decent range of drinks also. Staff are always very good -attentive and very helpful, and accredit to prezzo and the management

I’ve visited this restaurant many times , always lovely food great and the staff are so friendly and welcoming, also good service the decor is good and plenty of choice on the menu . I do think this is probably the best Prezzo I’ve been too .

I have eaten in prezzo countless time all over the country and this was by far the worst i have ever had.We ordered at 13.30 and received the cold food at 14.45 with one dish missing ,that i could see sitting on the counter, when i finally managed to speak to the waiting staff i ask if we could have my sister in laws food that had been sitting on the counter for 5 minutes, eventually it was brought over . I understand that it was busy ! Being a chef, but this sucked! The waiter came over after we were half way through our stone cold pizza and asked if everything was ok to the reply of the whole table NO he looked at us and said OH good.What more do i need to say avoid this restaurant at all cost maybe go next door to 5 guys for some hot food that will not take well over an hour !

Great service and fantastic food at a reasonable price. Large choice of dishes. Not rushed at all and no long waits between courses. Would highly recommend.

For a big restaurant,the service here was very quick.We were seated as soon as we walked in and didn't have to wait long before a very pleasant waitress came and took our order.The drinks arrived first and shortly after the food was there,nice and hot and was very nicely cooked.This is a very busy place with a good atmosphere.There was four people in our group and we all agreed it was a nice meal and good service and clean.

We visit Freeport at Braintree rarely but when we do we always like to eat at Prezzo.

We are here on Saturday 3rd August, in the evening, after shopping and on our way to Stansted airport.

braintree ( freeport ) is our favourite prezzo restaurant , excellent food , great service , and reasonable prices ,

Prezzo is the restaurant I eat at most often but on this occasion it wasn't that great. I had the gluten free pizza and the base was so tough I struggled to chew it and was unable to cut it so had to just pull it apart and try to chew my way through it. Shame as Prezzo are normally very good. Just unlucky on this occasion.

Went to Prezzo for a pizza treat for my little boy... we sat outside as it was a nice day and everything seemed fine. The waitresses were nice and attentive and the food was good. We even got a 20% discount by googleing a voucher code. They also have the option of serviing high quality lemonades, orangeades and raspberryades - as opposed to the cheap artificial rubbish you get in most places. The only thing I have yet to find is a pizza that look like it's worth the price these places charge.. They're wafer thin with not much topping, although very well presented.. Don't get me wrong, the kids loved it - maybe I'm just expecting too much in my old age.

Visited Prezzo for dinner before a film. As always with Prezzo the food and service was excellent. It was a busy early evening on Saturday but you would not have known this with the service friendly, fast and tasty! This restaurant is made even better for accepting Tesco vouchers.

As the weather has been so hot, we decided not to cook at home and went to Prezzos for a meal. Got there about 9pm, seated straight away. Lots of people seated outside, but we sat inside in the lovely cool air-conditioned restaurant.

I always enjoy eating at Prezzos as it is so relaxing.

We have not been in a Prezzo for some time and decided whilst visiting Freeport to shop we would give it a go. We were extremely pleased with the quality of the food, ambience, cleanliness and friendliness of the staff. We would recommend this particular restaurant to anyone.

Went here after my son had hes swimming Party for a family meal. Food was lovely as usual. Nothing too much to ask for Would recommend and will return

I see Prezzo as a quick nip in and eat and it never fails to dissapoint, service here is great and food is also!

Called in at 12.30 on 09.05.19 for a light snack. Ordered a sharing board @ £ 10.90 and two drinks. We were told that they only had a drinks license when serving food. They would only sell drinks with main courses, so we left. It would seem that their starters are not food. We will not be returning.

I’d don’t often write reviews but feel it is important to give credit when due. I recently had a meal here and was extremely impressed with the service, all staff were courteous, went out of their way and ensured all members of our party of 7 were happy with their food/ experience. Food came out quickly and was fresh. Will definitely be going back. The manager was especially helpful during the visit and went out of his way to ensure we were all happy.

Went here in April for my 50th catered for a party of 20 all the food came out together not a bad price did have a voucher thou

We have used this Prezzo several times whilst visiting the Freeport shopping village and have never been disappointed.

Lunch time visit on a Saturday for a post-shopping bite to eat - pasta mains came super quick, and all cooked well and tasted delicious. Before the rush also so service quick and excellent as always with this place