Prezzo - Borehamwood in Hertsmere

Not enough staff and food appalling. My sister and I ordered Tuscan soup to start (which I had ordered before and liked) but it was totally inedible as it tasted sour as if it was off and we had to send it back, so just had bread that came with it. My main was spaghetti bolognaise which has very little sauce and had to ask for more. The dessert I had was chocolate cake with mascapone cream. The cake itself was heavy and there was only a teaspoon of mascapone cream served with it so again had to ask for more. So the starter, main and dessert were all disappointing. They also didn't have any mash which was meant to come with my sister's main.

Sat down and ordered 4 mains, mine was the braised beef in chianti sauce on porcini mash. 3 meals delivered and then mine arrives late. A bowl of gravy with meat floating in it and a bowl of fries. The waitress drops it with a mumbled "Were out of mash so the fries are free" and tries to quickly walk off. She is gone after saying "Don't worry we won't charge you for the fries!" By now the three others are well into their meals so I call another waitress, and she THEN offers me another meal option. I tell her - 1 The time to do that was after my order reached the kitchen and whatever halfwit cooking realised there was no porcini mash. 2 Dont drop a bowl of overcooked fries instead of the mash and try to scurry away as if it's all ok. 3 I never send food back like that, and at this late stage do NOT want a belated meal from a chef who would try to serve a corrupted version of a menu specified / detailed meal like that anyway. I sent the whole lot back and watched my family finish their meal. I saw this being communicated to the 'manager' and expected her to approach the table - But nothing. The bill arrived and everything was charged apart from my 'main' course. I paid and then said I was disappointed that the 'manager' hadn't done anything, literally NOTHING as a gesture to make the situation a bit more (pardon the pun) palletable. So the waitress THEN got the 'manager' who finally came over and said "I can see if I might be able to give you a voucher". In short, the meal (minus my bowl of gravy and a side of overcooked fries) was £120+ which I paid. I thought that perhaps I'd get a complimentary glass of wine, but nothing. Rubbish management, and the waitress who dumped my bowl of gravy KNEW it was taking the mickey - Hence her unseemly rush to escape after the mumbled explanation. IF they'd come back after we'd ordered and said "Sorry we're out of mash" I would've ordered an alternative no problem. But don't make a party of four wait for meals, balls it it up, and THEN make out as if they are doing you a favour offering a full price replacement AFTER the meals arrive. Rubbish, just rubbish, and it wasn't even busy so the staff front of house, kitchen, and so called 'management' have NO excuse. Beef in chianti sauce OVER porcini mash becomes a bowl of gravy with meat floating in it served with overcooked fries in a separate bowl? McDonald's could do better and it would be a lot less than £120+.

Good range of food options and a step up from other Italian style restaurants. We were in Elstree for the Strictly final and judging by the reflection off the sequins around the restaurant, so we’re many others. Happy to take Tesco Clubcard vouchers, which is great.

Had a lovely experience in Prezzo at the weekend, served by our waiter Korab. Just popped in with no booking. Food was really tasty. His service was very professional, friendly and very efficient. A nice bottle of chilled white wine accompanied our tasty garlic bread, and smoked salmon penne pasta - all round a very pleasant experience in nice surroundings

Really badly cooked food. My meal spaghetti bolognaise was frozen in parts! We witnessed four peoples food going back to be reheated in the hour we were there! Seems they just hire anyone! Will definitely not be going back

Booked tables for a 12 yr old's birthday celebration - 9 children and 4 adults. They had no record of booking and hadn't prepared the tables. Drinks order took ages and then waited another 20 mins after drinks order to order food. Waited 45 mins for food to arrive after that, with 9 other tables arriving after us and receiving (and finishing) food before we received ours. The order was also wrong. No apology and no understanding that making a group of children wait for more than an hour for food isn't great. Because of the poor service there was no time to do the birthday cake, as parents needed to collect their children. Very disappointing.

I took my nephew for dinner, nice choice on the menu the food was good, I asked for the bill, when we were finished it came when I tried to pay. there was no staff on the floor, so I said to my nephew, let's pay at the counter where there was someone there, I got my wallet out and start paying by cash, the guy said we don't accept cash anymore, and the waitress should have told us, but there was no mention when we sat down and was shown the menu, so the guy said this time he will accept my cash

It was lovely sitting in the open air and having a lunch, The grilled chicken sandwich was really nice and the waiters looked after us very well.

Went to Prezzo with the family expecting a lovely evening meal but it was anything but that. Staff were rude, service was slow and we waited well over an hour to be served tasteless soggy pizza, rock hard, overcooked burgers and undercooked pasta. In the end, after much persuasion, the staff knocked barely any money off with no grace or apologies for our shocking experience. We didn’t even stay for desert! We will never ever step foot in Boreham Wood’s Prezzo, or any Prezzo again even if it was the last restaurant on Earth. As this is meant to be constructive criticism, I would recommend a total reconstruction of the business, from the managers to the chefs and waiters. I would strongly advise everyone to stay well clear of all Prezzo’s. Disgusted.

We came here hoping to have a great family meal but we ended up seeing this.Food was terrible! We waited for food for about an hour or even more. The most shocking thing about this is that no one gave us any notice. Pizza was watery, pasta was uncooked it was unbelievable. Burger bun was rock hard too cooked it was atrocious. Tasteless soggy pizza with watery cheese! Staff was little only two chefs in the kitchen. In the end they knocked some money off but it wasn’t done with good grace and no apology. We will never step foot back into this Boreham prezzo or any prezzo for that matter, even if it was the last restaurant on earth. We will make sure anyone who steps into this restaurant knows how atrocious it is. Next time I ought to check the reviews before we walk straight into it!

Quick to be seated. But slow with our orders. Even forgetting dessert that was ordered. Great not to be rushed. But was clear they forgot. Food very very bland. Defiantly not Italian in any form.

Great start to the beginning of the year going out to eat and as always we were not disappointed.... very friendly and attentive staff as usual and look forward to frequenting this restaurant throughout the year

Excellent food, all four meals were spot on. The service was as quick as expected and drinks were topped up as soon as we needed them.

Good food, great service if you like Italian food it’s the place to go to. There are many tables so no need to reserve would definitely recommend

This is the place where I go when I want to have amazing food, very good and friendly service! Good.

We went to Prezzo Borehamwood on Tuesday 3rd November. We had a great evening in every way. The staff were so helpful and friendly. The covid procedures were very good. The food arrived promptly and was really tasty. The restaurant was very busy but we...

Perfect night out Went for a meal during the eat out promotions, too be honest I wasn’t expecting much as the restaurant was rammed on arrival, but I can honestly say the staff were very professional and attentive, food was very good and probably the...

Didn’t serve side order as such but as a starter then had to wait 25 minutes for main course. Explained was in a hurry so could we have desserts but had to wait another 20 minutes for 2 cold desserts to be served. Had to...

We had a Prezzo dining experience purchased for us which we were excited about. We were going to use it, when we had the Covid shutdown. We could only find Borehamwood open. We were not disappointed. The meal was delicious, the service was excellent. We...

popped in here for lunch before going to watch Arsenal ladies. Service was good and quick as they knew we were short on time. Food was great.

I had the sea bass (again) but the starters and other mains were all beautifully cooked and presented too. I have eaten at other branches of Prezzo & imagined the standard would be the same everywhere but this one in Borehamwood feels better than average....

Pleasant welcoming and attentive staff without being intrusive. Food was piping hot and drinks were spot on. All in all a very pleasant dining experience. Thank you Enis & staff.

Had a meal there on a Saturday Night, it was quiet!! We thought we would get good service and good food. The food was tasteless and just not worth the cost. NEVER AGAIN!

We visit regularly and today the experience was as good as ever. I had a pasta meal and my wife had risotto, all accompanied by Peroni and coffees. Enis and his team are so professional, the service is first class and the chefs in the...

The location is good if staying in Borehamwood, we needed food and this looked the best of a bad bunch, we only had a main course of pasta, it was extremely processed and left a strong aftertaste would not go again but it provided food...

Been here a few times recently . Food is delicious with a wide menu with lots of choice . Recommend the carbonara and the garlic bread with cheese and red onion chutney . Very tasty . Service with a smile and very reasonable . What...

Prezzo is one notch up from many Italian restaurants even though it’s a chain. Busy on a Saturday lunchtime with many of the guests dressed for Strictly. Quick food but tasty and good value.

We had booked in advance and were in a rush - the waiter explained that they were running behind and would try to serve us as quickly as possible. He managed to do that and we managed to have two courses pretty quickly - there...

Went for a booked family meal 5 adults 3 children, the service was appalling had to ask for everything including children’s menus when it was quite apparent that the 2 and 8 year olds wouldn’t be ordering from main menu. Took over 40 minutes before...

Me & my better half went out to try a new restaurant on a random Saturday on borehamwood high street. Pasha had just opened & we saw the menu & thought... yum! Then on arrival it was a disaster! After waiting for an hour &...

The food was cold upon arrival, returned it and it came back not much better. Service OK, but a bit slow

Went here with the family for dinner it clean and tidy got seated straight away, got great service for the first and second courses then sat looking at empty plates for nearly half an hour as the female waiting staff just walked by not the best experience but the food is great its a shame the service isn't.

I took my nephew to hear for dinner, quite busy for a monday we had a good service the food arrived in good time it's even cheaper if you have a Meerkat app

We are regulars here and my wife wanted to go there today for her birthday meal.

Good was delicious The surroundings and decor created a lovely ambience Staff could not have been more attentive Highly recommended

Excellent experience after we booked elsewhere and were let down the day before our meal, Luli was fantastic in arranging a table for us with the staff on the night delivering great food from an excellent kitchen, we will be returning regularly going forward 🙂

Went her for a meal for two on a red letter day. Food was very good and well worth the money. Service was a little slow at the start but staff were friendly. Only thing we didn’t like was tables very close together, otherwise not a bad restaurant.

Although pleasant the staff here were incredibly dozy; bringing the wrong drinks order, the olives and starters at the same time.

I have visited other Prezzo branches before so thought this would be the same. The service was poor and the restaurant wasn't busy. To be fair to the waitress she was on her own for quite a while. The food was only average and we had to send a couple of side orders of fries back because they were cold when they were brought to the table.

Been to other branches of this chain before, therefore had good expectations. The branch was very quiet which wasn’t unexpected as it was midweek and warm outside. We asked for a particular table which was fine. We ordered quickly and the food and drink was delivered quickly. Got service with a smile as well. Will go back again.

Came tonight at around 8pm with some friends. Food came pretty quickly and was very good. However the plates were cleared away while one of our party was still only half way through eating which wasn’t great as they really should have waited till we all finished. Then we never saw anyone again, and we were there for around another 45 mins.

Had a lovely 3 course meal here which was a buy a gift voucher. It was a fixed menu but there was enough choice and the food was delicious and plentiful. The starters were fresh and hot and very enjoyable as was our spaghetti bolognese and the pudding of honeycomb cheesecake, well you just didn't want it to end!.

Like Zizzi, Prezzo is a standard pizza / pasta place. The quality of food is good, the service excellent, and the seating ample. However, if you want a spaghetti bolognese, why pay £12 for it when you can make a decent one yourself for less than £2?

Waited about 30 secs to be shown to a table of our choice, open inviting bar and very friendly staff. also very clean and beautifully lit.

We have been to Prezzos several times in the past (different locations) and the menu needs an overhaul. They only ever seen to alter a couple of dishes when they refresh the menu so I always end up having the same thing due to dietary restrictions and it gets boring.

First of all I know I have reviewed before. I have to make a comment on a particular member of staff from your branch in Borehamwood.

Slightly disappointed that the service wasn’t great. We waited ages to get the bill and in the end we had to go to the counter to pay. Food was lovely though.

We booked a table back in February for 23 to celebrate our 50th wedding anniversary with our children, grandchildren, my sister and her family. Well the day arrived and we travelled down from Bedford (our family all live very near Borehamwood) We had left a £100 deposit, and we were sent an email for our booking.

Food was amazing, hummas was delish, staff attentive. Pizza needs more cheese, otherwise fab Loos needed a bit of attention.

We eat here regularly because the management and staff promote a warm, friendly atmosphere and the kitchen provide excellent food. If you go there once, you will keep going back.

I booked a table at Prezzo with my family and the service from beginning to end was amazing! Our waiter Korab paid attention to what we were looking for and recommended the best dishes on the menu, this is not something you get these days.

We had an amazing lunch time on Sunday in Prezzo Borehamwood. Thanks to great hospitality and attention of Manager Martin who suggested our dishes we have tried something different this time and it was great experience ! Will be back soon for !

It was my first time in prezzo and from now it’s my best restaurant ever good food and amazing service from Korab

Great atmosphere and great food I order sea bass and i really enjoyed with amazing service from Korab

Food it was good and service amazing from Korab . For sure I’m coming back again and again . Thanks prezzo

I was with my friend I order burger it was amazing I really enjoyed and waiter Korab he was amazing with service

Amazing food I order pasta and pizza and I really enjoyed and especially service it was amazing thanks prezzo

I went for birthday with my friend's for birthday and I was very happy with quality of food and especially service from Koran

great atmosphere, tasty food, amazing team , thanks to Korab who was made my day , definitely be back more often

Lovely atmosphere with kind staff. The waiter knew I was having a business meeting so didn’t bother us but just offered service every now and then.

We had a fabulous lunch served by Korab who looked after us so well. He was very nice with our kids and helped them navigate the menu. Food was lovely too!

Prezzo Borehamwood became one of the restaurants we regularly attend. The atmosphere is great, the staff are very friendly and the food is very tasty. Thank you to Korab and Betty for always being so welcoming!

Me and my husband come here all the time. Love coming here. Food is fantastic and service is always on point. All the staff are friendly and amazing. They always accommodate for what ever we need. We often come alone or with friends and family. Never had a bad meal. Keep up the good work Prezzo and looking forward to seeing you again shortly.

We came on a busy Saturday evening and I became a bit dizzy and unwell, the staff looked after me really well and let me lie down on a sofa, called paramedics. They wouldn’t let me pay for coffee and chocolate I needed. I was lying there for a couple of hours until nearly closing. Special thanks to Matin and Bethy. The food was of usual Prezzo standard and service was very quick and friendly. I would definitely come back. Thank you!

Really nice staff and really lovely! I want to mention Corab, Martin and Claudiu! Food is much better than other restaurants with the same name.

Sitting here today having had another wonderful meal, the food is the very best of the Prezzo branches, and we are regulars at several.

We were greeted warmly as our table wasn’t ready n it was raining outside,but weren’t offered for our coats to b taken or a drink at the bar, we didn’t have t wait long,we were shown to our table, putting our soaking wet coats on the bench seat or back of chair, there were some crayons for the smaller kids. We were served by two/three staff orders were taken n starters arrived, everyone was pleased with them but one person had t wait f his, mains arrived mine was a bit dry n the skin was burnt I had the grilled salmon n the veg was very sparce and hard for £15.70 no rice or potatoes that would of been extra, son in law is half Italian n wasn’t very impressed with his meal either. Quite expensive for what we had food wise and the drinks were too a pint of peroni, a Malibu n coke two coffees n a tea £25.00... they were very friendly and accommodating but I wouldn’t rush back. It was very noisy and I could hardly hear my husband across the table.

Nice modern restaurant with friendly staff but toilets left a lot to be desired. Needed a good clean overall and had def not been cleaned today. Food was nicely presented. Just a shame about overall cleanliness.

Here I am again, please see my previous review of 19th. March 2018

Amazing food and service, delivered by Marcin and Elizabeta . My pizza was nice thin base and a lot of filling and egg cooked to perfection Would definately recomend.

Excellent service Fantastic food would definitely recommend This was not my first visit and I am sure it won’t be the last.

We have visited Prezzo, Borehamwood on many occasions, the staff are second to none and the food is the best.

Have visited a few times since it opened, lovely food and a goid menu choice. Fast service and really nice staff.

Took my family for dinner they had a menu for 2 courses for £10.95 and 3 courses for £13.45 really great value and still good portions with good service

It was the first time I tried Prezzo and it was a pleasant experience.

Warm welcome by friendly staff, beautiful decor, spotless clean place, affordable menu & food for all of us as per dietary requirements 👍🏼 Delicious dishes & heavenly pudding. Highly recommend to everyone

I love this restaurant. Atmosphere is so nice! And the food! I love Italian food and this Prezzo makes delicious food. Staff are always friendly too. Will always come to this branch going forward!

It's been amazing time there, I been there with friends/family 👪 and service is fast, fresh food! Definitely will go again!

I had a very nice time, with very good service, wich made my day 😍😍 many thanks to Enice and Serena for the special time. Highly recommended.

Camed for a quick plate of pasta after school, and I had the most delicious one, special from the chef Mateusz, which I had the pleasure to meet. Amazing place! Thank you all!

The decor is beautiful and the food is very good... its a lovely restaurant and the staff were great... will def go again

Well presented and teasty food. Staff very knowledgeable and smily. Thanks Martin we felt very welcome.

Fantastic atmosphere. Great Service given by Martin. Very teasty food. Cozy restaurant with clean tables.

When my mum is coming with visit I always take to the restaurant. Prezzo in Borehamwood is always best choice. All staff very friendly especially Manager Marcin! Food is amazing and prices reasonable.

Me and my friend decided to go for lunch to Prezzo as we always really like it and it was the same this time !

We decided to hold our annual christmas party at our local restaurant, here in Borehamwood, as always previously when we have been, the food and service are always consistent.

Quality service. Food arrived in less than 12 minutes. Calamari and Spaghetti were delicious. Kudos to the team.

Went there the other day, service was amazing from the start, the food was delicious and the staff were really nice, and polite

Was pleasantly surprised I tend to avoid chain restaurants as very samy menus.But manager lovely . Place was clean and food not microwaved but cooked fresh . I lasagna was moist not overcooked and dry and my mothers risotto chicken asparagus needed looking more seasoning but was really nice

Best pizza I ever had, loved the service too thanks you for such an amazing evening. I’ll be back for sure.

We visited again today and although busy we received a warm welcome from Enis and Betty. The staff here are professional and the customer service is second to none.

Ordered the spaghetti and meatballs for a delivery from Deliveroo and it was absolutely vile. There was so many rock hard herbs all in the meatballs and the sauce which caused me to nearly

Went here early on a Thursday evening before getting on A1M

I was dining here quite often and the food made by head chef was amazing and so tasty. The service provide by Andreea and Marchin was so great that I definitely recommend this restaurant and I will be back soon.

Very nice services with Martin and I will recommend to ole of my friends I'm very happy because I find like this restaurant.

This was my first time eating at Prezzo, and must that it’s one of the best carbonara’s I’ve ever had, and was cooked perfectly. Will be back again soon for lunch with my work colleagues

Every time I visit Prezzo BorehamWood, I order the same thing - their authentic “spaghetti bolognese”

And again I had enjoyed the time spent on Prezzo. Amazing food, live long the chef, and amazing service by our host Marcin. Thank you all.

Amazing food, great atmosphere, restaurant looks clean and tidy. I was served by one of manager Martin who has great personality and made our day. That was really nice visit. Definitely We will be back.

Nice looking restaurant, very tasty food and great service. Manager Marchin was very temptive and helpful during service . That was very nice evening. Recommend.