Prezzo - Bishops Stortford in East Hertfordshire

Pizza not very good, arrived cold and cheese very hard and chewy. Original delivery estimate was 15-30 minutes but took nearly an hour

Delivery good food terrible, ordered spaghetti and meatballs and it came with pasta, food dry and tastelss

First-time visiting here. Really warm welcome at the door. We were acknowledged immediately. Isabella gave us lovely, polite, friendly service throughout our visit, checking in on us several times. Thanks. Food was good and as expected. Restaurant was clean. A special mention about the toilets. They were very clean and smelt fresh. A big deal and a true reflection of staff paying attention. Only one small feedback would be the coffee tasted a bit bitter with that machine taste. Could the coffee machine need a thorough clean maybe? Otherwise, great.

Great place for anyone to go for anything. The staff are kind and welcoming. The kids meals are quite big and the adult meals are big enough for anyone.

Nice building to have a restaurant in. The meals were generous and piping hot. The staff were pleasant and attentive. Will definitely visit again.

Haven’t been to Bishop Stortford for a few years there is an absolute huge range of restaurants to visit. Whatever you do stay away from this one. We turned up me and my wife the waitress asked what drinks we would like. I said I have a Peroni she sarcastically tells me they do something else. My first question was that’s fine. Is it similar to Peroni? Is it lager, abruptly answers me it’s a lager. I own restaurants I eat out at least 3 to 4 times a week so I’m very familiar with the Italian cuisine as it’s one of my favourites. My wife ordered a spaghetti Bolognese and I ordered the lasagna and some olives for starters. I swear to you on anything you want, our food took three minutes and it was on our table absolutely microwaved oblated. I really did try and be polite and eat my lasagna. There was zero meat there was a touch of sauce and a lump of cheese melted in a terracotta pot which would make anyone ill when I asked the waitress. I’m sorry but I really can’t eat all this cheese, she answers me but lasagna has cheese no apologies no nothing just defensive argumentative. My wife was a lot polite than me and at her blang spaghetti Bolognese. I genuinely couldn’t eat a lump of cheese so I returned mine without even a mouthful. There was sarcasm there was defence and there was zero apologies or sincerity to help you. Clearly, I didn’t want to argue in a restaurant. I waited for the bill to come and I paid £17, for a lump of cheese that was melted in a terracotta pot which I didn’t even eat when asking the waitress why am I paying for it? She shrugged her shoulders so as the person I am I paid my bill. I’m putting a review to warn other people not to spend their harder money in this place. I absolutely will never return to this establishment. Great shame.

Absolutely disgusting microwave meal no flavour no chicken with the pasta disgraceful place needs shutting down

Always friendly and welcoming...great atmosphere and good staple food

Really good service and food and the outdoor dining area was really unexpected and worth a future visit

Food is a bit bland, not as good as I remember it. The margherita pizza is utterly forgetful. Mixed salad was embarrassing, looked like something out of Tesco Express. The two waitresses that served us were really, really grumpy and one in particular came across as a bit hostile. Pretty forgettable experience.

Lovely staff. They were attentive from the moment we came in and provided us with a superb experience. The food was amazing and they even brought out my daughters dessert with a candle for her birthday. Highly recommend

Good atmosfere, helpful friendly personnel. Food was good, but waiting time a bit prolonged compering to what we have ordered.

Excellent service from Chris, swift & thoughtful. Food was delicious.

Honestly amazing staff, they went above and beyond for our party we had an amazing time, they were super accommodating to our uncle who’s birthday it was and the food was great. Great service, great food and atmosphere was top notch!

Great food for a reasonable price. Staff always so welcoming and happy to help with everything! Our fav spot in town so far :)

Great place to eat and have a good time with friends! Love the food and drinks

I normally LOVE Prezzo. It’s reliably good value food. However, I ordered lunch today (Deliveroo - very nice driver!) and I couldn’t even finish it. Ordered a Carbonara - it was ‘noodles in water’ to put it kindly. There was also part of a green scourer sponge in it. It was disgusting. Will never order from, or eat in, a Prezzo again. VILE

I was reminded why these days we don't eat out like we used to. The menu was varied but the prices are high (for what you get). £16 for a spag bol and the kids menu of £7.95 for what our son received was expensive too. Best off with a M&S meal deal....won't be returning....

Very good restaurant Food more than adequate Fast service The wine is a little expensive.

Nice meal, lovely waitress, great customer service 👍

The order was very late and completely cold

Excellent delivery and driver was very friendly shame about the portion size from Prezzo - very disappointed with them.

Great pizza, which was gluten free. Service good and a god family birthday celebration.

Quality food at reasonable prices.

Never told up and customer service was awful

Food tasted like a ready meal. Awful. Cant pay with cash either!

Fantastic Dining Experience at Prezzo Bishops Stortford! I recently had the pleasure of dining at Prezzo Bishops Stortford and it was truly an exceptional experience. The delightful ambiance, adorned with festive decorations, added to the charm of this beautifully styled restaurant. Our culinary journey began with the baked spinach pasta, which was an absolute delight. The flavors were exquisite, and the dish was a perfect blend of richness and freshness. The pizza was equally impressive, with a delectable crust and a medley of top-quality toppings. Aside from the scrumptious food, I must commend the staff for their warm and attentive service. The team at Prezzo Bishops Stortford went above and beyond to ensure our dining experience was memorable. Their friendliness and efficiency added a special touch to the evening. In summary, Prezzo Bishops Stortford offers not only superb cuisine but also a welcoming atmosphere that makes every visit a pleasure. I highly recommend this restaurant for anyone seeking a delightful dining experience.

Asked if we could sit at the round table. Couldn’t sit there b cause it seated 6.? No one else in restaurant. Rude waitress made us sit in other place. (In a total empty place). Food arrived. Pizza not homemade. Lasagne Ok. Chicken ok . Toilets broken, couldn’t flush. Dirty. Not money we’ll spent.

We had a very good meal here, although we did go at 17:30, but that was our choice. Good service all round.

Went there for lunch with a friend, there has no set lunch menu as it used to have. We had king prawn risotto and strawberry lemonade, the risotto is quite small in portion , I think it’s a bit overpriced for its portion, the lemonade is over sugary, it was very quiet on a Thursday afternoon, nice place to chill and chat with a friend.

Undercooked pizza dough, luke warm calzone filling with not fully cooked peppers. Salad dripping in far too sweet dressing.

starters and mains were decent, however one of the desserts was served with gross, brown bananas, one of which had a hair underneath so it was not eaten. really unhappy with this, unlikely to return.

Went to the Prezzo bishops Stortford for my sons 23rd birthday. Thought I would treat my family for a nice pizza! My son had the burger which was good! His partner had the arribiata pasta which was also good! Me and my youngest son, had the pizzas! Now, because I'm of sicilian origin, I shouldn't compare! But I am!!! The pizzas looked like they had been made with a biscuits and just added the tomato and cheese base to make it look like a pizza! For £12.50 I would have expected a pizza like my mum used to make! Instead, it was like a pizza I had bought from icelands! So, in a nut shell! Your pizzas need a massive overhaul big time because they were awful...... Vince

Met other nanny as surprise for our grandson. Had lovely get together. Unfortunately nanny j had a fall outside on the steps. The staff were very good, called ambulance and attended to her as well as guests inside. All was ok and they called a taxi to get her home. Thank you to caring staff. Would thoroughly recommend eating here

Very busy. Tables too close together. Food good. Staff friendly

Excellent Ewka! I came in a week or so ago with my Dad, without booking, and Ewka managed to squeeze us in! She was also so friendly and kind, really personable, and possibly one of the nicest waitresses I've ever been served by! She also applied a Teacher's discount to my order (when presented with my NUS card), which was so lovely, and a generally kind gesture. Thank you for being so wonderful and accommodating ☀️

Starters was amazing but mains was bland and mediocre at best. Service was good.

After a few below par visits recently, it's nice to see that they're back to top tier ways. Nice food. Nice service. Could have been faster, but with minimal staff, it's to be expected

From the moment of stepping foot into the restaurant, the waitress was nonchalant and unwelcoming, however, I chose to stay as my son had insisted he wanted to eat here. Upon sitting at the table, my cutlery and glass were both dirty, which I had to bring to the attention of the waitress before being changed. The glass my cocktail was served in was also dirty and had to be sent back. The food was ok, however, the service was atrocious, and to top it off, I was overcharged. When brought to their attention, I was met with rude and abrupt responses and a subpar apology. I asked for a receipt or reference for the refund and was given a card with a number to call if the money didn't reflect in my account after a few days. I definitely won't be returning.

First visit to this branch of Prezzo ,very enjoyable-staff were attentive despite it being busy and the food was well presented and tasty .Will certainly make a return visit .

To be honest , only went to use up some Tesco vouchers . I really would avoid this place . The food came up so quick it must just be thrown on the plate and microwaved . The waitress could not of been more miserable if she tried . I would rather not eat out than go here again . A miserable experience .

Just perfect place for evening or dinner especially in back garden- highly recommend this place, service and Italian meals. It's my place in the world- for a moment, for evening, forever. You doing really well guys! Keep it up chef! 👌Bella Italia in Bishop'sStortford🇮🇹🇬🇧

Had a really good evening family supper. Staff were attentive and jolly.

The waiter at the beginning was lovely. The food was great. But after the food we were served by a lady. Honestly she was extremely rude. We were trying to pay, and being patient with ourselves, and the lady was giving us dirty looks and not being patient, shook her finger in our face, wasn't trying to help and when she got fed up with us she just left to serve another table whilst we were still trying to pay. Never offered alternative ways to pay whilst we were struggling to pay because her card machine wasn't working, wouldn't let us pay in cash and other another customer also suggested there was something wrong with the machine but shut us down.

Ordered the new summer pasta special which comes with peas & spinach. However no peas!!!! When brought to the attention we were told 'no peas' even though main staple of the dish. Yes we were offered an alternative vegetable after we brought it to their attention. The meal was half eaten before we recieved some broccolli. No apology just that the waitress forgot to mention they had run out of peas (one of three main ingredients) we used to love prezzos but it has changed so much.

Hadn't been out for a family meal in a while, so I booked a table and was really looking forward to this. Nice atmosphere, however the service was poor. Only 1 waitress working from what we could see. Restaurant was probably 70% full so was fairly busy. Slow to get menus slow to order drinks and food very slow to have food brought out. When it was brought out our starters were luke warm, as was main meal. I ordered the juicy chicken breast (this is how it's described on the menu) It was tough chewey over cooked and cold. I didn't complain as didn't want to disrupt my evening or embarrass my family as I literally could have complained about everything. The food was very overpriced for what it was. Won't be going again. Really disappointed such a lot of money we didn't have felt wasted.

Will not be eating here again. My sons starter of veggie sticks and hummus had very dry pieces of cucumber and pepper. The main of tomato and pasta rigatoni was very watery. My pizza chicken & pepper only had 3 pieces of pepper on it. Waitress was polite and friendly. Price was good too just a shame about the food quality.

Don’t come here if you have cibophobia ! My rating would be lower if it wasn’t for the waitress being so nice. Ordered a chicken burger ate half of it and thought the texture felt off so checked and the chicken was raw in the middle. Not just a little undercooked I mean completely raw! The waitress was super apologetic and took the meal of the bill. Honestly couldn’t fault her in how she dealt with it but it shouldn’t have happened in the first place.

The food is delicious and the price is also good, paid 20£ for food and a glass of wine. Waitresses are kind of grumpy and don't really seem to love their job; I did not see any smile on their faces, sadly. The restaurant was really busy and people were screaming which made the experience less interesting. All things considered, it was a great Italian restaurant.

Honestly, for a chain restaurant I had the best Italian dinner I have ever tasted. It was gorgeous. I didn’t want it to end. I had my reservations but was shocked at how good the food was. My family said the same.

Today we visited Prezzos for my son's 13th birthday with friends. Booking was really easy and staff helped me make the visit special by preparing the table with decorations and allowing additional time to accommodate cutting the birthday cake with his friends. The group all enjoyed their pizzas and starters. Food was presented and cooked very well. Very tasty. Staff were attentive and atmosphere was great. Definitely will be booking again in the future. Thank you bishops Stortford team.

Nice dishes, quite varied as opposed to many "Italian" restaurants that just serve mediocre pizzas. Service is good and a nice drinks menu.

Stopped for dinner on way to Stansted Airport and was really good. Pasta good, calzone very good, service was a little slow but they were busy.

Excellent meal and excellent service. As there was a large party, Olexandra the waitress helped us out by placing us out of the way into a nice quiet corner which suited us. Well looked after and would definitely go again.

An easy go- to with an Italian style menu. Food is tasty, Limited vegetarian options but some choice! Service can be a bit slow but staff are friendly and happy to help. Atmosphere can lack a little sometimes but you are able to have a conversation and it's not too loud

We were served very quickly but sadly enough the food wasn't great. We got some entree which was pretty decent although only four balls. My ravioli with mushrooms was not up to the standards, the mushrooms were uncooked, cut in massive pieces, the salsa was flavourless and the pasta wasn't amazing. They had added so much mint that was all you could taste (not just the leaves but the whole thing). The house wine wasn't great either. However, my partner's carbonara was quite decent and he got way more quantity than me.

Always love Prezzo. Good selection of food. Waiter was superb and very friendly even though we turned up late in the evening. None of the normal we want to go home early attitude. Pizza was fantastic. Toilets clean. Drinks menu reasonable. A good night. 5*

The food is good, somewhere inbetween ASK and Pizza Express. Even though my girlfriend and I could tell our server was extremely busy, they didn't let the stress show. They were efficient, fast, polite and charming.

The worst restaurant, I was here on Valentine's Day and it ruined my evening, I asked the girl to bring us an appetizer, and she brought us straight pasta and pizza, a horrible cocktail that didn't taste like anything, the pasta was horrible, and the chicken was undercooked. and the interior was decorated and filthy, I don't recommend it if you don't want to ruin your day 👎🏻.

Had a meal last night, sadly spoilt by extremely noisy table behind us, impossible to hear the person opposite speaking. My seafood ravioli was very nice but friends burger was totally bland as was the supposed spicy sauce. Have been to better places.

lovely place to have a bite to eat .... highly recommended... good food and great service

Decent, ,cheap, always know what your getting, consistent, and handle large tables pretty well

A spur of the moment decision to eat here after a terrific day out. We ordered Crab and Lobster Ravioli, Calzone and Spaghetti Carbonara. These all came to the table within 10 mins which felt very quick. The ravioli looked nothing like the pic on the menu. It had 4 pieces of pasta a few small warm tomatoes and a little sauce. Basically the portion of a small starter and they were charging £18. I had two bites of the calzone and had to push it away. The chicken inside tasted processed and everything felt a little raw. I’m not one for turning away food but I could not eat this. The carbonara was a huge pile of pasta with some ham pieces and not much sauce so it was very dry. Apparently my daughter had agreed to extra chicken which we didn’t realise was £3, yet there were a few small chunks of chicken. This was by far the worst meal we’ve ever had anywhere. All 3 dishes were shocking and from what the waitress said, other people have also complained about the ravioli dish. This was not freshly made as it said on the menu. The 4 pieces were from frozen and there was hardly any filling inside. Prezzo needs to seriously get their act together!!!

Great service and very friendly staff. Food came up quickly and very nice , even though it was busy they still maintained a good promp friendly customer care.Thanks Prezzo Bishops Stortford!! See you soon...

Good food but poor service. After waiting over 20 minutes on a not particularly busy Tuesday evening I ended up clearing the table myself.

Fantastic meal and service this evening. Took the chance to book so I could have some “Daddy Time” with my kids, and they really enjoyed it.

Slops in sauce. Inedible pasta in greasy pork fat topped with cheese. Won't be back. A hundred characters needed for my review.

Enjoyed a lovely meal at Prezzo's in Bishops Stortford. Attentive staff with a warm welcome. Food good however my pumpkin ravioli didn't have any sage which was disappointing.

Went here on a spur of the moment decision, best one yet. Lovely staff, and great food. Super quick service Lots of gluten free and vegan options and they were happy to make a change to another dish, taking the chicken out and replacing with ham. Nothing was to much and our waitress was happy to have a joke with us.

A typical Prezzo. Food is fine, service good and the inside is well presented.

Usual Prezzo standards, good food reasonable price. Nice restaurant.

In the past had nice good quality food at a reasonable price. Unfortunately had a burger and chips and partner had cheese dish and both had a cup of tea. Nearly £40 was a shock. Probably last visit as could get a sunday lunch for same price.

Went there after 2 years.. not returning. Tasteless, small portions for the price. But very nice staff.

Loved it, great food, excellent service, good price

The food is delicious, the portions are a bit small, staff very friendly. I will come back for certain.

Hey, it's prezzo but this one is one of the better ones and has a nice garden

The service by Klaudia was very good but the food was poor, large pizza came with 5 shreds of chicken and 4 small slices of pepper. OK they did put more pepper and chicken on after I moaned but not really difficult to get right in first place!

Great place to visit the food and the staff were very good.

The food is amazing and really good prices 😍

Nice meal with our family. Good value and a very pleasant experience

I had an excellent service, the waitress was very polite, friendly and the food was nice. I will definitely go back.

Restaurant is dirty, I have visited about 5 times, and i kept going back because i am a local. food wise it is poor, drinks are poor, our wine had cork pieces in it, and the last time i visited the cook had itched his waist with his bare hands and then carried on preparing food it made me want to be sick.

Was rather flustered and forgot the receipt which I needed to claim expenses - called them up and they were kind enough to email to me - very good service both at and away from the restaurant

Friendly waitress but other than that a terrible experience. This used to be a fab place and food used to be wonderful but this was an awful meal. The menu seems to have gone massively downhill anyway but the food was dreadful. Badly presented, one meal was swimming in oil, one was dry. Poor quality ingredients thrown together. Guessing it’s a cost saving thing but wow, it was bad! Won’t be back again. Plus being sat opposite the pizza over on a blistering hot day didn’t help the experience! Very uncomfortable and couldn’t wait to leave to cool down.

Found the staff to be rude, inattentive and disinterested. Took over 15 minutes for the staff to take our order. The starter meatballs weren't hot, only warm. When my main arrived I discovered that the sun-dried tomatoes weren't in the meal. The waitress took my meal away, after a while the same plate was returned to me, with tomatoes simply mixed in. I received no apology from the staff for this. When we received the receipt I asked for the main to be removed, to which the waiter said fine and walked off. Again after paying, we received no apology.

Returned my dish as top layer of pasta was just warm. Waitress appeared unimpressed with me bringing this to her intention, however she did bring along another serving. Not the friendliest of staff, Pizza Express much better.

Prezzo menu has shrunk so not many options. Whilst the host & waiter were attentive, we could see they were short staffed and always are. They need to have more staff on at weekends. Food was ok

Came out to celebrate with the family, first time been here for a while so we were looking forward to it… empty when we got there and asked if we could seat 5 instead of 4, told we couldn’t.. fair enough. Ordered, food came within minutes, great food. Service poor. No smiling and almost served us begrudgingly, no idea why. My 9 year old commented “maybe she’s angry” sad really as food was nice but overall experience poor

My food wasn't anything spectacular. Chicken was overcooked and masala sauce was luke warm and watery - weirdly paired with cold fries when another (hot!)potato accompaniment would have been nicer (dauphinoise/fondant potatoes) but other family members seem to be happy with their pasta & burger choices. Won't be returning anytime soon

Great atmosphere and always lovely staff! Food is amazing, our fav in town!!

Excellent service and lovely food. Highly recommending going there!

The food was excellent, not to expensive though, I was very impressed with the staff this was my first visit to Prezzos, it won't be my last

we're live locally so visit often. never let down with service or taste of the food. perfect for lunch or dinner or even for bigger parties up to even 30 people. We celebrated there my partner's mum bday it was 26 of us, service was...

Unfriendly staff, we weren't greeted with a hello or even acknowledged actually, another customer actually offered to help with the doors and my pram while the staff looked on. Wouldn't allow me to order a child's ice cream because I hadn't ordered a child's meal. We had shared a meal because she is 1!! Food was average and we won't be going back

Amazing service & fantastic food, I don’t think we have ever been anywhere & been served so quickly & looked after so well. The food was delicious too, well done guys 👍🏾

Booked here at short notice due to original restaurant out of many items. So glad to get here, ( visited Prezzo’s in Newmarket last night). This restaurant busy for us a party of 12 three tables pushed together. Set for 12 but only 11 seats...

The Pizza’s weren’t even cooked like they should have been, they were still doughy. The calamari was ok but quite small. Will not order from there again.

Nice Prezzo, friendly staff and smart panelled room which makes a change. Bit why so short of veg options? Obvs you can make your own pizza up but that tends to be expensive and why shouldn't vegetarians get some decent pizza combinations too? Far too much mascarpone, mozzarella and burrata and no vegan options at all. Wake up guys and make veg people feel welcome.

Food delicious 😋 staff friendly a good night

Booked a week in advance for lunch with my two grandchildren. On arrival a surly waitress told us what wasn’t on the menu. No hello. Turned and walked off to show us to our table in the mini extension which was poorly decorated and devoid of any atmosphere whatsoever whilst tables in the main area were empty, so thanks for that. Waitress who took our order pulled a face and sighed when one on the children changed her mind after the order had been put into the gadget. Shock horror. Had to get up to get menus from a passing waitress. Had to get up and find a waitress to get our bill. Ice cream dessert was plonked on the table in a sealed wax carton with a wooden spoon, as if on the seafront. Food nothing special. I did not leave a tip which is something I’ve never done before. Will never ever go back. If there was a minus star option that’s where I would be.