Prezzo in Mendip

Booked online, arrived slightly earlier and was told that food maybe 30-45 minute wait which was fine. Even being early and short staffed the team were able to seat us quickly, take our orders within a reasonable time even though they were all flying around couldn’t fault them or the food.

The service & was attentive & food really fast. We were aware that the team were two people down, and the remaining staff were clearly busy but were allways polite & attentive.

On arrival the man didn’t even smile. We were taken to our table with the menus. No Easter menus we had to ask for those. It was the Good Friday so we weren’t even given the menu choice it’s only I knew about the Easter offer we asked. Drinks and food ordered we waited and the starters came over whist eating our starters myself and a friend were told they had now sea bass no other of anything else - we asked for the menus again ! And re ordered our food. Food was lovely we weren’t ask about how our food was or was not felt that we were being looked after. Observation was that none of staff spoke to each other. Did not smile and at one stage the manager dropped a fork that was kicked across the floor rather than picked up. We reordered drinks twice as the 1 st did not come we saw them on the side that were ignored and eventually came over on asking for the bill it was thrown at us . It was such a shame that good food was being spoilt by such a bad atmosphere and service.

All in all, a pleasant dining experience. We enjoyed the chicken milanese, (which was a bit tough and definitely needed a sauce) and the chicken and mushroom pasta dish, which was delicious. Service was a bit slow but when we eventually ordered, the food arrived quickly and the staff were friendly. Great value for money, especially with the 50% voucher off! If we are in the area again, we shall return.

Service started off really well, super helpful and attentive waiter. Then he finished his shift and unfortunately that was the end of any service for us. The waiter that took over didn’t provide any service towards us at all, very disappointing.

Very disorganised, drinks arrived after food. No apology for the delay, offered sauce half way through eating. At no point were we asked if everything OK, enjoying? Food OK but not amazing, left feeling disappointed.

Staff are really friendly but efficient. Food lovely and hot. Always busy which is a great sign. Would recommend.

Had family lunch yesterday. After being seated we had to wait 15mins for a drinks order to be taken and another 15mins to receive the drinks. Then after waiting to order our food we had to wait an hour until we received our food. We booked our table online so to have to wait 1hr 30mins for food was a joke. On the whole the food was average, the portion sizes were very small. I personally ordered a meat lovers pizza and paid an extra £3.00 to make it large to share. However it wasn't large it was the standard pizza with the dough based stretched beyond its life. The based at the centre of the stretched pizza was a couple of millimetres thick at best. The was the same so no much at all for the area of base. Portion sizes so small. Oh and our kids order an ice lolly and sorbet again waited over 15mins for a prepacked ice lolly!! We will not be wasting our time and money here again. Oh and nearly £100 for the privilege.

Didnt go in just walked past and google maps picked it up lol

2025 update: Prezzo Street continues to offer great service and good food. Yes it is a chain restaurant but as others have noticed this one in Clark’s Village delivers a better experience than most of the other Prezzo’s I have eaten in. The food is well presented and always comes out hot, the staff are friendly and attentive and the restaurant is kept clean and tidy. I do like to be able to see the kitchen in action and also there looks to be feedback to the chefs as they can see you get your food and if you enjoy! Tip - try the Afforgato for your dessert, if you don’t know what it is go and try it out!

Awful service, avoid this place… watch out for a bleached blonde “manager” - the rudest waitress I’ve ever seen. Also found one of hers hair in my food… took them 25 mins to bring me another main, so I had to eat on my own while my family was waiting. No sorry or anything 😩 very sad

One of the better Prezzo's I've been to. Great service and very friendly staff.

Had a great meal, but the free Prosecco really helped. A very quiet night but the staff were excellent and the food tasted very good. The team made the night very remembered, so a big thank you.

Nice place to go for lunch . Food was very nice but I’d have liked mine to have been a bit hotter . I used my tastecard so that made bill much better .

Exelent Italian food really really good i had the crab and lobster ravioli was delishis highly recommend Please book a table before u go though And careful it's a little pricey

Couldn’t fault the staff, food was good, happy with the price. We will definitely be back!

Good simple Italian food, very quick service on valentine's day when they have a fixed menu

Bottomless brunch is amazing, 2 hours of unlimited drinks that are very well made and taste great.

Great service excellent staff. Menu is awesome too.

We had an unplanned stop here due to chaos on the M5 causing us to do a big detour. We had a calzone, chicken and mushroom pasta, kids' pizzas with garlic bread and vegetable sticks and kids ice lollies. It was 14:30 on a Friday. Service was fairly quick even though it was fairly busy. All the food was good. When we got the bill, we had to remind them that the big sign outside said that kids eat for free, but that was quickly resolved.

Excellent meal as always. Drinks a little on the expensive side. Staff very obliging and friendly. Gluten free options reasonable and they are prepared to adapt.

Carbonara perfect, Chicken tomato pizza tasty and biscoff cheesecake is the best. Service is always enthusiastic and attentive.

There was a lovely atmosphere as soon as we arrived. It was busy & the staff were friendly & very efficient. We enjoyed the wine & the food was very good.

Food was great Staff were excellent Couldn’t fault anything

We was there for 2 hours and the service was incredibly slow. After being sat it took 20 minutes for the server to come over and take our order- a table that arrived after us has their order taken before we had. We had a three course set meal, the food was nice, and well presented and hot. By the time they had realised we had finished and waiting for our next course we had had enough, again, plenty of tables around us was having their orders served. We left before having our final course as we was tired of waiting around

Very bad ! We visited at 455pm on new years day after ice skating, there were 9 of us including 3 children. They said they could not offer us a table, the restaurant was empty, they said they were fully booked from 6pm until 9pm. We ate next door at Bills (amazing!) and went into Prezzo afterwards at 7pm, still the same empty restaurant?

Food was alright, although my prawns could have done with a little more cooking and Martins spaghetti bolognaise needed more ragu almost just spaghetti! Very slow service!

Clearly can’t cope when they have half a restaurant of people in left us sat there for 25 minutes with not even asking if we would like a drink Won’t be returning first booking they cancelled due to an ‘electrical issue’ on carnival night! Then my second booking can’t serve us so never again

Delious pasta and garlic chicken. Best sticky toffee pudding i have had.

We visited Sunday lunchtime without booking to be told it was fully booked until 230 but app let us book at 1330. Front of house chap was not a pleasant individual. Waitresses were quite good pleasant and attentive. Desert was ruined due to ridiculous delay that seemed to be caused by a change over in the team or at least a break period while it was quiet. I can verify the review below I was in the restaurant at the time. I am not sure the claim was justified and I felt sorry for the rest of the group who had their meal affected. That said the management team need training there were clearly a number of dinners being left upset with the service on offer. Food was rather nice spoilt by poor service.

Appalling, waited over 35mins after ordering , manager did say delays but when the food arrives I ordered pizza which was so over cooked it bent the pizza cutter supplied , I rejected it had to then wait another 20 mins so my family had finished eating, once it arrived the second time it wasn't even what I ordered ! Looked like a cow pat on a digestive biscuit ... obviously the dough had long outlived it's use, ....AVOID

We visited Prezzo in Street last year when Christmas shopping and it was nice, so we did the same this year. Unfortunately this trip wasn't as good. Firstly, we were seated at one of the tables which runs up the side of the restaurant and has a booth style seat against the wall. The layout of this made us feel very close to the people at the next table and it was very difficult to get in/out when needing the toilet (which, with a 5 year old, was more than once...). I also found the seat to be incredibly uncomfortable, with a wooden beam sticking up through a collapsed soft seat cushion. We then ordered the food, and things didn't get much better. We had to wait a long time for 3 drinks to arrive. Then the confusion of the food arrived. Firstly, our sons starter arrived, but he was given two (one he'd ordered, one he hadn't'). The starters for the 3 adults were put out by the chef at the same time, as we could see them, but nobody came over with them until we told somebody we hadn't had ours. Bizarrely my son was then handed a 3rd starter (the one he had ordered, but for a second time). We were very confused but it was hard to find anyone to ask what was going on. When we placed our order I wasn't sure the man who took it was particularly listening and this was confirming when our main course arrived and I was given the wrong meal. I'd ordered Nduja Gnocchi but was given a pizza so I'm not sure how they got confused. They were clearly busy and the pizza looked nice, and as we'd already been waiting for so long I just decided to eat the pizza. Almost 24 hours later, I'm still regretting it. It was so spicy, there was just no actual flavour or taste to the pizza. I like a bit of heat and it wasn't so hot I couldn't handle it but it just overpowered everything took away any of the flavours there should have been. My wife and mums main courses looked quite nice but both said they were cold by the table they arrived at the table. One member of staff was very helpful when my son asked for a box for his main course and dessert he'd ordered as he couldn't manage them (not surprising after 3 starters, I guess...) and she was very apologetic. It was just really disappointing after a nice meal a year ago, and it was frustrating we had to wait so long and then all of our orders were wrong. I hope it was just a bad day but it wasn't great.

Poor quality food, not enough staff. Also selection of choice so limited. Disappointed

I don’t normally like corporate venues but have to admit that this is a very good restaurant. The decor is nice and comfy and the staff friendly and very efficient. Excellent quality food alongside great wines. Would certainly visit again.

Very busy so very noisy. Food was pretty good and joshan or server was attentive.

We call in here for lunch whenever we are in Clarkes village. Always friendly staff and good food. Nice outside seating for dog owners. For some reason they only do bottles of water in huge bottles.

Poor experience today, unfortunately can't rate the food as we didn't stay long enough, one of our party has extremely bad social anxiety & unfortunately we was put on a table right in the middle of the restaurant, we asked politely if we could move as she was uncomfortable and unfortunately was told the other table was taken, which is fine however there was no trying to help us or come up with a solution by moving us anywhere else or suggesting anything it made us feel very unwelcome so we paid for our drinks and left. Not great for being accommodating, I wouldn't return.

Ye I would recommend this place..

Called for a late lunch. Told no tables available for 1.5hours, despite the restaurant only having a few diners.

Horrendous service, owes me a refund and still refusing to pay for THEIR error. Highly unprofessional and highly dismissive

Prezzo is an appropriate name for a restaurant which offers Pizzas, and popular dishes cooked Italian-style, at reasonable prices. The food is delicious and I sampled the Italiano Chicken Burger, served with that special Tomato sauce that the Italians excel at preparing. The eatery has a relaxed ambience and understated decor, which leaves the diner feelin completely at ease. Combined with the ffriendly and polite staff, this place has all the inredients which make for a great place to eat lunch.

Seated quickly, probably the nicest prezzo that I've visited food wise, found it hard and slow to pay as it was getting busy, but on the whole, a good experience

Food was good and the service was amazing, it’s a little overpriced for what it is, having 20% off makes it worthwhile but I wouldn’t visit and pay full price, £18 for some salmon pasta from a chain is more than lots of good independents charge.

Food was good but trying to leave because a deal wasn't working on the till got a little tedious, totally understood they wanted to sort it but it made us late for the next part of our journey

What a great place, we sat upstairs as we were a large group, and it was lovely. The food was amazing and the staff were great.

Very nice meal although a bit pricey. Staff all very helpful.

Nice Food but the Lady serving was Excellent

Chain restaurant with nice food. Not amazing, but very acceptable. Service was very good. Food arrived quickly and hot and servers were very efficient, pleasant and helpful. Downside was we thought it was a bit pricey.

Unfortunately they bought out the chicken arabiata when my son had asked for no chicken. Otherwise the food was good and service was friendly.

Food was very nice and hot when it arrived. I have no complaints about the quality of the food at all, it was very tasty. The only thing I would say is the the portions were a tad small. I had spaghetti bolognese and could have done with a dish much larger. My daughter’s meal is a favourite with her and I’ve seen more served elsewhere. So yes, bigger portions would have been nice. I’d go again though. The staff were very pleasant and polite. Top spot.

Servers didn't understand what was included in voucher deals or not. Very argumentative against the customer. Very quiet and took over 45 mins to get served. Didn't say what was included in the Tesco voucher deals. Food quality was good overall. Much improvement needed for service and experience.

Great food. Lovely clean restaurant. Very helpful staff. Shame the Dorchester Prezzo has closed 😕

I have to say Prezzo have really upped their game with a new team and menu. At best the experience in the past has been pedestrian but today we had a well cooked well served and best of all a tastey Italian meal. Give it a try i hope you are not disappointed. The breakfast menu is very good as well. All that you would expect from prezzo. We didn't quite have the restaurant to our selves but not far off it. The world is far from back to normal, the weekend before Xmas and every where is empty. Let trust 17 will come through.

Delicious balsamic garlic bread!!! Pasta dish was delicious too

Stopped off for a snack today with the family..... Blimey it's expensive! Food quality isn't great, service was good though. Overall certainly not value for money but okay certainly no more

Very enjoyable, although a bit expensive.

It's ok. Cheese sauce on the burger was not nice. Staff were alright though.

Absolutely awful service 😞 will never go back again added food on my bill I didn't order and had a voucher with money off 5 bills later they still could not get it right and I will never go back to this Prezzo in Clarks village again they have no clue about delivering customer service just terrible .I was on respite from caring for my 84 year old dad and don't eat out at a restaurant very often ...never again

Just in for coffee , which is reasonable

1st time we've been in this one @ street. Was actually really impressed..... Food was genuinely better than I'd been expecting! Only dropped a few points because it looked like they were a bit understaffed, it was a very busy bank holiday & there was quite a wait on both food & even just drinks. Not the staffs issue or fault at all & when they did get to you there were very polite & helpful. Atmosphere was only let down by a couple of unruly kids - again not the restaurants fault at all but makes it a really noisy atmosphere where you can struggle to just talk across the table to each other? Just a couple of minor bits really & completely worth a visit - not even too expensive compared to some.... Would thoroughly recommend a go here.

Good food, but a little cramped outside especially when you have a pram or wheelchair

Always book. This place is so popular. Excellent menu, great service as it's so full. Like the layout of the tables.

We first were approached by which we presume was the manager and requested a table for 6, One of us had required gluten free food,We found him a bit abrupt, We waited 30 minutes to be asked for our food order and this was only when we had to request that someone take our order as we waited a while, While placing the order my daughter asked that he had placed my Grandsons order as Gluten Free,Well the manager snapped her very rudely and told her it wasn't for her at this stage I preferred that we would all walk out but my Grandsons were hungry,We witnessed the manager bullying the young female assistants one of whom was clearly upset what a nasty man, wouldn't want him anywhere near these lovely assistants who were clearly doing a great job under the circumstances, we complained when paying our bill only to be told we were not the first ones to complain today, the manager never came anywhere near to apologise for his rude behaviour and his poor customer service needless to say we won't be back

Lovely meal, reasonably priced with great service

Excellent food, very professional waiter

Salad was awful and the pizza no taste no dressing had to ask for salt and pepper it cost £43 as we had chips too far too expensive for a lighter lunch meal I definitely wouldn't go again

Great breakfast, nice seat outside with the dog, and great service. Thank you 😊

Food was good but service was NOT good had us waiting for the bill for 15 minutes even tho we were the only ones in there.

The staff were really friendly, polite and helpful and the atmosphere in there was really good

Food came quickly and was piping hot. It went downhill from there. Bolognese tasted overwhelmingly of carrot. Spaghetti with crab - watery crab that might have been put in a blender and then mixed in with plain noodles. Kids burger came with a smattering of fries and a plan bun. Not worth the prices they are charging.

Booked with a tastecard (in the correct notes selection on the website) stated we had a taste and when seated, ordered, ate. Told at the end when settling the bill the tastecard wasn't valid today. Fair enough it's in the T&C's but perhaps tell us before we order? Getting towards scammy behaviour there. Manager couldn't fathom our drinks order had to order several times while he spoke over us. Usually good, missed the mark this time. We come in about once a fortnight but may not bother again.

£16 for overcooked soggy spaghetti bolognase. I had school dinners that looked better, and they were awful. Honestly don't bother.

Lovely place to have dinner! Service was pleasant and friendly, well timed table check. Food was perfect! Can't fault it.

Nice place to have a meal with the family, good pizzas, prices are average, service is fast.

As ever the burgers are epic. Definatly book in advance as they are always busy.

I have always loved this place, until tonight. We arrived around 8.30 and the place was almost empty, now I know why. 45 minute wait for two salads, inexperienced staff and staff cleaning around our table who clearly couldn't wait for us to go. The food, when it finally arrived was fine. If that was an example of a Saturday night, I think they will soon be gone. Shame.😪

Lara was an amazing server!! Super friendly and bubbly, my partner both agreed how lovely she was, food came out very fast and the drinks were so nice thank you Alex! Overall had such a lovely time, recommend! 💗

Would like to pass on my appreciation and thanks following our recent visit celebrating my Dad's birthday, there were 9 of us in total and was seen to promptly, food was incredible and atmosphere was great. Staff were all very friendly too and engaging, thank you so much!!!

Called in at lunch time and sat outside. Staff very friendly. I had the Lasagne which was very nice. The wife had pasta which she said she enjoyed. Altogether a good experience although a little pricey.

Lovely to sit outside in the sunshine .Shame about others smoking.

Full consideration given to food preferences, good choice on the menu and the food was realy good. Our servers were friendly approachable and engaged in thier jobs making sure there was a good level of communication humour and welcome received.

We opted for a late lunch at this restaurant after shopping in Clarks Village. It is natural to compare Prezzo with Zizzies - however, despite having similar Italian based menus and similar prices, there the comparison ends. The food was mediocre to say the least, but worse was the poor service. Having sat down and chosen what we wanted, we waited ages for someone to come and take our order. We ate after the lunchtime rush and there were probably only about 6 other people in the restaurant. The staff seemed more interested in returning washed cutlery and glassware than looking after customers. The same delays occurred when we wanted a further drink, dessert and the bill. WE will be going to Clarks Village again, but not Prezzo!

Food was your standard chain restaurant fayre. It arrived quickly for the four of us and hit the spot. Service was ok but there was a rather loud demanding hen party at the same time as us which didn't help. Could have done with another member of staff to keep up with the lunch rush. All in all it was ok and the meerkat discount helped. £51 for the four of us including drinks, thought that was quite acceptable.

A quick lunch with shopping! Nice

My wife and I always look forward to dining at Pressos, especially the one in Reading Berkshire. Three times we used the one in Street and always been disappointed. On thev7th April 24 we went in an ordered our meal, two starters and two main courses. Eventually after a long wait, and they weren’t that busy, one starter arrived, I said where’s the other one, off the waitress went to get another one. We had ordered Garlic bread with balsamic onions and mozzarella. It looked like a piece of pizza bread and in the middle you could just about make out some cheese with about half a teaspoon of onions, all that was in the middle of the bread with nothing on the edges. When our main course came, my wife had ordered chicken caesar salad, it looked like a bunch of greenery put on the plate with a couple of slices of cucumber and about half of a chicken breast with slices of lemon. She ate the chicken and left the rest. I had ordered chicken prosciutto and sage with saltimbocco, there wasn’t much of it but it tasted ok. We just paid and left, we won’t be using that Pressos again.

This is a good Italian restaurant offering much more than pizzas ..It can be busy as popular with families. It's not cheap but the staff and food are good and therefore making it worth the money

Lovely pizza 🍕 great atmosphere.

Waited and waited and waited to be seated. One member of staff aimlessly faffing around with empty tables outside whilst tables inside remained un-cleared and messy, and this with only a few people actually in the 'restaurant' , we should have left then. Service was slow and the male waiters body odour was enough to put anyone off their food. We persevered despite this. We ordered the vegan option pizzas......we got the opposite with the dead bird and pigs meat. They offered a refund as if that was acceptable. We drank our drinks and left. Badly trained unmotivated staff, so putting incredibly poor management down as the reason you would want to avoid this place.

Went to Clarke's Village on Saturday, 16th March 2024, and decided to stop for some lunch. Prezzo's looked very inviting and we managed to book a table, as it was a very busy lunchtime. The manager was initially very pleasant and welcoming. We ordered our food, which took some time to arrive. When my food was brought to the table, it wasn't particularly hot and I had paid extra for chicken to be added to the dish. There were 3 small pieces of chicken hidden amongst the pasta and it was the same size as the pasta. There was additional charge of £3.00 for the chicken, which certainly wasn't value for money. When I quietly mentioned it to the manager, she replied curtly that "it was Prezzo's stock control portions". She then ignored us and avoided all eyes contact with us for the remainder of our visit. The drinks were overpriced too. I would not recommend eating there and would avoid adding the chicken to the Rigatoni Arrabbiata dish, especially if you are hungry.

Terrible food and slow service. Couldn't finish the lasagne as it was so overcooked and flavorless.

Very good for a chain restaurant. Great service

Food was ro die for Large serves Presented well

Just passing through and looking for some scram. Left the horse in the free car park and wondered into town. Three bars to choose from, went for the Italian one. Friendly chap on the bar fitted us in with no reservation (nothing to do with Indians). Great food served fast by happy staff. Paid the bill and left🤠

Went out for some food. Wasn’t expecting much being a chef and finding it hard to get good service and food anywhere nowadays. And being a chain I was expecting cheap food and robotic service. However. This was not the case at all. Very surprised. We were made to feel very welcome. Lara did an exceptional job of service. Smiling and happy which is rare nowadays. Very polite and had an outstanding knowledge of the menu and drinks. The hand crafted ravioli was exceptional. Also chatting to the manger (think he was the manager) was great, confident and happy as well as someone who loves his job. All in all a great night, pizza oven is something worth seeing. Will be going again soon.

Came for our 5th anniversary meal. Prezzo never fails. Carbonara was 10/10 as always. Lovely cocktail and the best cheese cake I have ever had!! My only niggle is that the toilets were flooded and the smell was not pleasant. However, they were trying to keep on top of it and plenty of wet floor signs!

Food and service were excellent, some minor issues resolved quickly and politely, food accurate tasty and timely. Amazing experience, thankyou.

Had a meal the two of us meal was good Asked at the end to pay I paid with my card and was presented with the bill for £36.50 on the machine when I paid for the above amount it totalled £41.97. When we looked on the menu outside of premises no mention of as we think So much for gratuity added. Upon looking at the second receipt it then shows added 10% which wasn’t noticed until got home. Don’t know if you can decline the 10% Certainly will not return.

The pizzas & pastas are very good & tasty. The only negative thing I could say about the pasta is that it would be nice to have had it served in warm bowls rather than cold as pasta does not hold the heat & soon goes very cold in unheated dishes!! The service we had from the young lady serving us was outstanding. We will return 💖

After a hard day shopping at the nearby outlet village you can get good food and great service. The salmon and cucumber starter was delicious and there was plenty of salmon with it. The food was served quick and freshly cooked and the ice cream dessert was gorgeous. The waiters were great and nothing was too much trouble.

Lovely food Staff are polite and friendly