Prezzo in Newport

The order didn't turn up so I would like a refund

Food arrived hot, portion size perfect and food was delicious

Prezzo’s in Newport is in a good locution easy access to car park, bus station and town centre. Very clean, very friendly staff. Food was ok, nothing special. Our meals were obviously pre-prepared, just due to the speed of service, and being piping hot, possibly microwaved? A bit expensive unless you’re lucky enough to have a discount voucher.

Visited for my daughter’s birthday, the food was freshly cooked and tasted amazing, we were served by Bernadette her service was fantastic nothing was too much trouble and was so helpful, she is a credit to the restaurant!!! Thank you

Great service, very professional and fast. The food was amazing! And the decor is lovely. I have been here with friends and with family and it’s my favourite place to eat.

So late and such a long delivery wait

Popped in for lunch on a whim on Sunday. Greeted warmly and shown to my seat. Had a lovely pinot spritzer, followed by the antipasto plate, which was delicious. Seriously so good, I really recommend you try this when you go! Had a gorgonzola and prosciutto pizza, which was stunning. The basic pizza was delicious, and the gorgonzola was so creamy and intense. Defo recommend this pizza. Also had a shandy. Prezzo is like so underrated I feel in newport, but it's so good, never had a bad exerpeirnce

Had a lovely lunch here, service great, food fantastic!

I don't usually complain when ordering food but the pizza is cold and the chips are cold and wet. Very disappointed! Reheat the pizza and throw away the chips

My son took me here on the off chance as he'd forgotten to book anywhere for Father's Day. Fairplay they squeezed us in and we were very thankful for that. I had the pasta with Devon crab and my son had the calzonie. Both were cooked to perfection. Tasty and great portions. We will be returning that's for sure.

Loved the food. Poor value though with small portions.

Very bad acoustics meant we couldn't hear each other but can every time staff scraped the chairs and other conversations, food not really Italian and garlic bread under cooked....not appetising and paid 61 pound for 2 average meals we didn't enjoy...sad times but plenty of other choice locally

Good food with great Service allround

Visited for an evening meal on a Thursday, booked ahead and got seated upon entry without an issue. Opted for the Devon crab and chilli spaghetti which was incredibly good, certainly one that I’d have again. Others had the carbonara which they rated highly as one of the best from Italian chains and the meat calzone which looked phenomenal. Affogato for dessert was welcomed and I’d certainly come back again.

Fantastic food, lovely clean atmosphere. Wasn't too busy at my time visit, the food arrived quickly and had good portions at a good temperature. Will visit again, highly recommended.

Cons: We were greeted by a lady in blue, blond hair and lots of tattoes who did not smile and was just straight up rude. We wanted to choose a different table than what we were offered - it seemed to be a problem. Prices are ridiculous. Food: to us it seemed like it was made from frozen, got small portions and was tasteless and got cold very quickly. I dont know how i feel about the hideous "uniform" the waitresses wear. They all seemed like temp workers who were called on shift last minute. Please invest in a branded tshirt. Pros: place is clean, tables and toilets are clean, cutlery, plates, glasses were clean. Had a cocktail and cider - was okay. They gave us enough time to think about what to order. Tables have enough places between them to not feel that the place is cramped. Food was hot when arrived. Starter was delicious. All in all, not impressed and very likely that we will not return.

Utterly disappointed. I decided to try a delivery as we love Prezzo. Let's just say we won't be doing it again. The food was all over cooked but freezing on arrival most of the order was inedible overcooked pizzas and under cooked veg. For the price I paid for this, it is not worth it.

Went for bottomless brunch woth a friend. Cocktails and service were exceptional. The pizza base, sauce and size were perfect but was expecting a better quality vegan cheese and the vegan chicken looked odd not the most appetising. Saying that will be back for brunch again as it was a great experience. Would be awesome if you could pay a supplement and chose a main!

Food was hot and fresh and absolutely delicious. Compliments to the chef. And the waiting staff. Excellent

All the food was stone cold! Won’t be ordering again.

Always great food and service at this branch.

Great food lovely and attentive staff. We were served by a waitress with a long dark plait who was absolutely lovely, very polite, helpful, chatty and accommodating. As someone who suffers from anxiety I find going out to be daunting. I really enjoyed my night tonight though. Thank you!

Thrown straight into the bin as the lettuce base was rotten

Pasta was cold - tiny tiny tiny portion even for a child! No hard cheese!

Definitely the worst Italian I have ever ordered, chicken was like rubber and garlic bread was rock hard will never be ordering again.

Lunch with friends yesterday (31/1) - we chose to eat from the Lighter bites food selection, deciding on sandwiches on Focaccia bread. Grilled chicken breast, Prosciutto, rocket & Pastina Pestonnaise served with a side of Fries or Salad Mozzarella, Basil, Sun blushed Tomatoes & Rocket finished with Olive Oil & black pepper - side of salad or fries. Very tasty & filling @ an excellent price of £9 95! We were able to use a 25% off food voucher also. Not very busy @ 1pm & the 2 waitresses were friendly

Situated at the edge of a shopping area in city centre. Lots of other eateries nearby. Pleasant staff. Limited menu, with little beyond pizza and pasta, though the Italian sausage and sauce was decent enough. Acceptable wine list. Rather loud ambiance, with too much background music. Pleasant enough, but not rushing back.

Pizza arrived cold. The chips were an extremely small portion.

We’ve been to the actual restaurant before and loved the food so decided to order a takeaway. The food was totally different, the carbonara barely had any sauce and had burnt bacon on top. The tomato sauce on the salmon regarding had far too much chilli scattered over an already chilli sauce

We had a fantastic night here celebrating our daughter's graduation - staff were friendly and went above and beyond to make sure this was a very special way to round off an amazing day - complimentary bottle of fizz and more than happy to bring out our celebration cake. For once my gluten intolerance didn't result in small choice or flavourless food. Huge variety and was really delicious! We all really enjoyed our food and had a really lovely evening. Special shout out to, we think Carla? Just lovely and couldn't do enough for us.

Unfortunately the food was stone cold upon arrival. I am really disappointed.

I've ordered three different pizzas. 1 hour waiting. All three arrived cold. Their base were very dry. Lack of tomato base, lack of cheese, lack of the chosen ingredient. It was our first time and it will be last. 54 pounds spent for 3 horrible pizzas ever!

Delivery didn’t come,i was waiting outside like 10-15 minutes but nothing,in the app hi put like delivered

Amazing staff Lovely atmosphere Food was good, a little pricey for portion size, sides and desserts very expensive. Lovely cocktails 🍹

My food my stone cold. Called the restaurant food was on the side waiting for driver for 25 minutes… original due time 9.25 good delivered 10:30 disgusting

Food turned up cold and soggy. Really disappointed.

Really excellent experience! Great staff, quick service and fantastic food. Beautifully presented and very generous portions. We took half a calzone home!

When our order arrived the driver left it on the doorstep and immediately left. When we opened the order we quickly realised we had received the wrong order so I called Prezzo. They were very apologetic but told me I needed to report it through the Just Eat app in order to get a refund for my parents. I have since been credited with the full amount on my account which I didn’t ask for. My parents paid for this food using their debit card (nearly £50) and therefore a they want a full refund on their card. I have now been told by a ‘Just Eat’ costumer service rep that I can’t now have a refund as the credit has already been added to my account (an account I no longer wish to use). I have requested an investigation into this and continue to remain hopeful that this will be resolved otherwise I will be taking this matter further. Not only did we not get our food, my parents are now also £50 worse off.

The food was good, really really enjoyed it. The dessert surprised me and the banana compliments the cheesecake perfectly. Driver lovely and kind couldn't fault the guy.

This place is great! Celebrating our anniversary Flowers and a card on the table when we arrived which was a nice surprise The staff went above and beyond really friendly. you can tell making the customers happy is their main priority. Food is pretty good, some italian classics and some twists, it’s 100% worth going

it seems it's more the norm now to be disappointed when eating out. I've always swerved Prezzo for Wagas next door but today we said yes let's be adventurous and go Italian! Honestly the portion sizes were surely for kids? £17 for a cereal bowl size of risotto....stopping off at Morrisons for food to take home is...well....pathetic! We're not huge eaters just normal and £60 for 3 plates food and drinks....come on! These chains need to stop jumping on the profit bandwagon and sort themselves out. Son paid £10 at a noodle bar in Cardiff the other day - loaded with duck and couldn't stop comparing even with places like wagas. Hail the independents!! But I must say the serving staff in Prezzo were faultless 😊

got to be fair. I'm so disappointed with today. felt rushed in a half empty restaurant in and out inside 45 mins. food quality and portion sizes have decreased so much, mains come out in around 10 minutes, so obviously not made fresh. On top of that, the price is now extortionate. £20 for a carbonara Al forno with chicken. £7.99 for a slither of cheesecake. (Our mistake as we didn't ask to see the desert menu because we knew what we wanted) would never have ordered if we had seen the price. citrus cooler has gone from a big Gin glass to a large wine glass but price remained the same. Not once did a server ask us if the food was ok. I will not be going back here again anytime soon. I know cost of living is tought but this was a joke. I wouldn't recommend going here to anyone, to be honest. this used to be such a nice restaurant, too.

Great food but we ordered chicken carbonara but it arrived without the chicken!!!!! Still delicious BUT no CHICKEN!!!!

Food was great as always. Shame about the delivery man though. Almost threw the food at us through the door, grunted and ran off without closing the gate behind him. Very rude.

Chicken was burnt and tough. Both meals were cold, took just under an hour to allocate a driver which granted us no one’s fault. But I couldn’t even cancel it without still being charged, despite it saying good wouldn’t be prepared till a driver was assigned

Good food served in a timely manner. All of the food served was warm, produced to a high standard and priced competitively when you consider the meerkat or tastecard offers they provide. On this occasion we used the taste card, which presented good value for money. Would I say it presented value for money at full price? In short no and that’s probably why so many Prezzo branches are struggling and being shut. The issue is that every Prezzo branch seems to treat its guests like a drive by and you are rushed in and out with courses being served before you have even finished the last. It’s lost it’s sit down dining experience charm and becomes a fast food joint. At £40 for 5 items of food that’s gone past the fast food pricing structure and probably why it’s losing favour with many diners. However I maintain this branch has some good chefs (can’t say that for all Prezzo restaurants) and the fact it was hot when served was also a nice bonus. The server, a tattooed lady was a little abrupt and came across a little rude, which was a little irritating but that would be my only bugbear of this branch.

This was an impromptu visit on my way home, so I have not visited this restaurant before. The service was excellent, I was given a choice of tables, I was able to use a voucher, and the staff even agreed to charge my phone while I was dining. The speed of service was perfect, and the waitresses were attentive throughout. I will return if I am in the area again.

Great burgers thanks - Fries need more thought. Last time they were cold and soggy - this time they were hot and soggy. Coming in a plastic-lined box doesn't help - when in open air they crisped up a bit

Went for family Birthday Celebration great service friendly and professional. Lovely food will goo again

Great Burger but the fries were luke warm, soggy mass

We had a super experience in Prezzo Newport - we went in a large group of teenagers on a hockey tour and the staff could not have been nicer! Everything was organised for us in advance and the food and service was really excellent. We were made feel so welcome and looked after really well. Not easy to cater for 46 people at the same time but Prezzo did it in style !

Booked a table for 10 of us but then noticed the company is now cashless. So we decided to cancel as we will not be told how we pay for our meal. Cash is still legal and we would of spent £300-£400 but they lost out.

Delivery driver seemed in a rush almost dropped my food did apologise though!

I am not a massive Italian food fan but I did enjoy the meal here. Certainly between Prezzo and Zizzi , which is just around the corner, this was definitely the more high end. The lady who greeted me was very friendly , as was the service throughout, and to be fair the meal was reasonably priced. I had a starter, mains, water , coffee and a cocktail and it was a shade under £55. That's okay nowadays. The Calamari starter was okay but nothing special, however the mains was excellent, I had the beef cooked in Chianti. The meat was falling apart and tender and it was very filling but thankfully not too rich. I very much enjoyed the blackberry negroni cocktail also, a little fruit and a little bitter and a good finish to the meal. They do have tiramisu but I was too full. All in all very nice and I will come back.

Great food quality but delivery very slow and food cold when it arrived

The pizza was cold - completely stone cold. It tasted so bad I gave it to the dog. I won't order from them again.

Pizza was cold, garlic bread was cold and chips were soggy. Delivery driver was lovely though!

Lovely food the salmon and s amazing

We managed to have a walk in meal with no issues, very pleasant. The food was quick and lovely, and the staff were very welcoming and hospitable. A blonde waitress, I believe her name was Megan, was very kind and nothing was too much trouble for anyone. Overall enjoyable experience, even if we dined and dashed! We’ll be back again.

I ordered 4 pasta dishes and a number of sides, not a single thing was seasoned, the pasta was over cooked and zero salt was used in the cooking, that was clear and the sauce was beyond bland. Honeslty, I've had microwave meals that taste far better than what was offered from prezzo. The kitchen may have been a bad night, who knows, but I won't order again. Very disappointing

Put a liquid meal item in a cardboard box which leaked, my gnocchi was undercooked and the dish was foul. My carbonara tasted like cardboard bar for the sundried tomato, absolutely shocking food!

Was delivered a slice of chocolate cake instead of the honeycomb cheesecake

We have just received our order…..pizza cold and a tiny portion of spag bol…..not even a starter portion

The food was cold, the meal I had was bland and I ordered cheesy garlic bread and I didn't get it.

Everything was cold all our sauces was missing that we ordered and paid extra. We had to throw the chips straight in the bin they were all hard and stuck together what a waste of £70 so disappointed

Pasta was very bland, iv eaten this in store before and it was lovely so I assume something was missing from ingredients

Food was nice enough but the portion size was what I would expect for a child….paid nearly £30 and it was tiny portions….really disappointing Won’t be ordering again

Another great visit and delicious food. The staff were lovely and friendly from initial greeting until the end. The food came out at a nice pace and it made for a enjoyable relaxed evening. The prawn starter was tasty and the fresh bread went well with it. I had the slow cooked beef in chianti which was delicious. They didn't have the mash available to go with it so I had fries but it still went well. The others had macaroni cheese, chicken pizza and carbonara. All four of us enjoyed every course.

Forgot our drinks and didn't provide immediate refund

The driver knocked the door once and then let himself into our front door to put the food inside. To clarify we did not open the door but we’re on our way to. The driver took it upon himself to try and open our front door. This is unacceptable rain or no rain.please explain if this is standard practice and considered acceptable action by just eat drivers?

Perfect pizza and starter was prepared to perfection.

The paper bag broke and one of the orders fell out.

Our order was wrong. Contacted the restaurant and they said we would have to just receive a refund through just eat. When I explained that we had been waiting over an hour for the food and now don't have anything to eat they said all we could do is order it again. Meaning we would be paying twice the delivery charge, service charge and waiting another hour.

My food didn’t turn up and I want a refund!!!

Food was terrible. Salads so soggy and completely inedible. Chicken burnt and hard.

Stunning. Comfort food done right. Recommemd the garlic bread and chicken carbonara!

Driver was waiting at the restaurant for over 1 hour. Food was tasty but very cold.

I know this dish was described as "spicy", but it was so loaded with chilli that I couldn't say whether it tasted good or not. After 3 bites, it went in the bin. Far too much chilli for seafood (the pinkish filling could have been anything).

This is the last time I will be using just eat. In the last 3 weeks this is the second time someone has run away with my money. The driver and his partner (didn’t realise it was acceptable to bring your personal life to work) rang me and practically taunted me about my delivery. The woman (partner of delivery guy) called me saying she was outside and to come downstairs when actually they were actually in the complete opposite direction somewhere, but they knew that. It was the most bizarre experience and quite embarrassing. I kept my cool I don’t know how and asked where exactly are you with my food and why are you calling me when you are not here? Over 20 minutes go by and she couldn’t give reason even though it wasn’t her who was authorised to accept my order!! She hung up at least 10 times and I called prezzo and explained the complete mess. 30 mins after my call with the very helpful lady in prezzo the woman from the delivery TEXTS me and says so sorry my phone has problems WE ARE TWO MINUTES AWAY. 15 mins later they arrived shouting outside my apartment and called my neighbours buzzer instead of mine??? (Past 10pm at this point) to then say oh sorry I had to go to my house to get my phone charger?!?? He took my food to his home and it was freezing cold. As far as I’m concerned t my food have been tampered with and I did not touch it. I work 2 jobs and very hard for my money. I’m disgusted of the people you’re employing to do a simple job only to be sent on a goose chase. I’m honestly appalled. I would like my money returned and I will NOT be returning. Thanks.

The food was really rubbish very cold undercooked not nice at all i’ve ordered from here before it was fantastic but it seems at 5 o’clock in the evening when you order it is like they’ve just turned the oven on Very poor compared to last time

2 hours late and the food was appalling the bruschetta was half the size of a normal potion we have ordered in the past and the children pizzas were flat bread with sauce on not pizza ! Iv photos as evidence and want a refund as todays service and food was appalling!

We had a problem with our bruschetta which was literally half the size of the bruschetta we received from the same restaurant via Just Eat in the past, the let away being only a few days ago. The quality was also not consistent with our previous orders.

Good service and excellent food.

Food was delivered much later than original estimate and it was disappointing. Size of the Pizza for the price, let's just say I expected something slightly larger as well as a hot. Pizza was stoney cold. I ended up having to reheat it in the oven. Once hot, it was lovely. Amazing taste! Disappointed, won't order from Prezzo again!

Delivery driver drank my drink

I requested spaghetti instead of penne and it arrived perfect and hot delivery was early and food fantastic

Food was cold will not be ordering again

Food looked and tasted lovely but when I ordered a pasta substitute it was ignored but all in all I’d definitely eat it again

Great quality food and great delivery service.

No chicken in my carbonara when I payed extea

Carbonara had little to no sauce which meant it was really dry. The pizza came squished into a mess right at the bottom of the box. Garlic bread was burnt. We were really gutted how poor the food quality was when it got here.

The food is cold, the extras that we paid for ie vegan chicken and the cheese in the pasta we were practically non existent…1 yes 1 small piece!! Left a lot to be desired for £56 for 2 adults and 1 child! No drinks! Should of gone to a restaurant! NEVER leave reviews but we are not impressed at all!

Great service very nice delivery driver

Unfortunately, this time, food wasn't good; whoever did my food must have a bad day, or the restaurant ran out of salt and paper 🤔

Food was tasteless and basically cold. Complete waste of money! WILL NOT BE ORDERING AGAIN!!

Excellent service from the delivery driver

We didn't receive any updates since driver at restaurant

Didn’t turn up. Rang the restaurant 10 times and they finally picked up after putting me to answer phone and the women was extremely rude and I definitely will not be going back there.

Food was stone cold when it arrived. Terrible.

Food over an hour late!! Cold on arrival. Terrible customer service no answer on phone.!