Based on 236 opinions finded in 3 websites
Based on 236 opinions finded in 3 websites
Opinions
My family and I had a fantastic meal to celebrate my father’s birthday yesterday evening. The food was exquisite and such good portions! The staff were so helpful and attentive, which made the experience even better. We loved it so much we’re coming back in April for another birthday. Thanks for making it a birthday to remember!
MathewRebekah Thomas . 2025-03-25
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Absolutely amazing! Food and Drinks: The food was amazing. They catered for 7 people each with different meals. The food came out hot and was extremely tasty. For me it was one of the best Bolognese I have ever had. Portions were great and everyone was full. Drink prices was extremely fair. Food came out quickly. Huge selection of meals. Staff: Very friendly and attentive. Made our evening. Venue: Very clean and the decor was relaxing. Overall: An excellent overall experience. Have already booked to come back.
James Berrow . 2025-03-24
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Excellent experience all around! Lately, you don't often have clean, high-quality places like that. The food was exceptional - we went for different pizzas and desserts. Wonderful atmosphere, decor, and I particularly enjoyed cleanliness. Really professional stuff and service! Keep up with high standards, and we are definitely coming back! Thanks!
Kristine Dumina . 2025-03-16
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Amazing food and service! Price was good considering we had 3 courses. They also accommodated us at very short notice 10/10 can’t fault them.
Luke . 2025-03-16
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Went last night for the first time food was superb and great service will definitely return 👌
Sally Jose . 2025-03-01
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My husband booked a table as a combined Valentine’s and his birthday treat. He let them know on the booking of my ‘tism. We arrived & the restaurant was very busy, yet the staff were very welcoming and made me feel very comfortable. We had a drink & we sat and waited for our table. Once our table was ready we ordered Bruschetta Napoli & Funghi con Aglio to start. Both were absolutely delicious. The mushrooms cooked perfectly and the tomatoes well seasoned and so fresh! We then both had Spaghetti Carbonara. This was creamy with egg yolk and plenty of pancetta, topped off with Parmesan and black pepper. For dessert we had tiramisu and Cannoli Siciliani and shared both. The cannoli was very reminiscent of one we’d had in Sicily! At the end of our meal we were offered complimentary limoncello, which I accepted (my husband was driving so he declined!) and chocolate mints. A really nice touch! As you can see from my photos, we both got so caught up in the moment and the enjoyment of the food, for forgot to take photos! We loved it so much, we booked again for my birthday in April. Thanks to everyone for your excellent service and fabulous food, and for being so discreetly considerate of autism. 💙
The Autistic Wife . 2025-02-18
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Great service, and food is delicious
helen Dymock . 2025-02-17
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Busy but not overcrowded. Service friendly and efficient. Food good with decent size portions. Wine prices from very reasonable to quite expensive. Overall a place worth going to.
Jeremy Dhondy . 2025-02-10
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Service was great and staff help in choosing meal and food was great
Henry Iliasu . 2025-01-10
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First visit to Fratellis and we loved the venue,the ambience and lovely staff.Nice starters although calamari a bit underdone and not crispy and I enjoyed my main but unfortunately my wife’s marsala sauce with the pork was not right and was very bitter (we think the garlic may have been burnt) when it should be sweet as we’ve had it at other restaurants.Shame but we will give it another try as we loved everything else.
Gary Davies . 2025-01-01
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Was pretty disappointed with this, my starter was nice, soup of the day but the pizza and garlic bread just looked and tasted basic as it was just out the freezer didn't taste fresh at all compared to other Italians i've been to. I wouldn't rush back here.
luke morris . 2024-12-31
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Food tasted great, especially the seafood risotto and tiramisu. Also, staff were very friendly and attentive. Kids menu- nice selection to choose from and good portion too. 2 year old daughter loved their spaghetti bolognaise!
winter love . 2024-12-30
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Fantastic food and service! Our first visit (15 people) for our sons 16th birthday, we were able to take a birthday cake with us, lovely staff, they even sang happy birthday :) highly recommend. Will definitely be going again. Thank you!
Danielle Roberts . 2024-12-27
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Beautiful meal. Great service. Lovely atmosphere
Kathryn Duke . 2024-12-15
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Fantastic family run / authenticity cooked food We loved it this evening, thank you ! We will be back
Andrew Edwards . 2024-12-04
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Really good food and service here, definitely gonna come here again!
Cherry Lau . 2024-11-13
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Lovely Italian restaurant, went for Sunday dinner, really nice, top marks🍻🧄
Stephen O'Brien . 2024-11-10
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I reserved a table for 9 for my wife's birthday. The staff were very attentive and food spot on we will go again.
Huw Davies . 2024-11-10
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Absolutely great place for food. Came in yesterday around 6 o’clock with mum, mrs and the baby. Place was very warm and cosy and the service/food was exceptional. Thankyou for a great night will definitely be back again.
Jack Bartlett . 2024-10-22
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Excellent food and terrific service
Shea Hider . 2024-10-18
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My partner and I visited Fratelli’s last week and were so impressed by the incredible food that we decided to return with our family. We booked a table for four (three adults and one child) at 2:20 PM on October 5, 2024. Upon arrival, we chose a table by the window and were promptly given menus. The waiting staff efficiently took our drink orders. One of the highlights of the menu is that it offers a well-curated selection—not overwhelming in size—which was particularly helpful as we were dining with a child with additional learning needs. The simplicity made it easy to choose from. For starters, we ordered the meatballs, cheesy garlic bread, halloumi fries, and olive bruschetta with balsamic. All of these dishes arrived promptly and were delicious. For our mains, we chose the kids’ pepperoni pizza, chicken pizza (without mushrooms), the seafood platter, and the spaghetti and meatballs. Each dish arrived hot and beautifully presented. The sea bass and salmon fillet from the seafood platter were truly exceptional—perfectly cooked with a melt-in-your-mouth texture, complemented by a flavourful white champagne sauce, vegetables, and crispy-skinned potatoes. This dish has become my absolute favourite, surpassing even the carbonara I had on my previous visit, which was also delicious with al dente pasta and rich flavours. We also indulged in desserts and coffee, ordering the chocolate soufflé, three scoops of homemade ice cream, panna cotta, tiramisu, and profiteroles. We paired these with two macchiatos, one cappuccino, and a Coke as a treat for my son. The desserts were outstanding—particularly the tiramisu, which was homemade, fresh, and absolutely delectable. The panna cotta and ice cream were equally impressive, with the vanilla ice cream featuring a refreshing hint of lemon, which kept it light and not overly sweet. In terms of value, the price for everything was very reasonable. For the amount of food and drinks we enjoyed, it came to about £25-£30 per person, which we found generous and fair. Overall, our experience at Fratelli’s was nothing short of excellent. The staff were professional, friendly, and incredibly welcoming. The manager clearly cares for both his staff and his guests, leading by example and fostering a great team atmosphere that is reflected in the outstanding service we received. I would also like to extend my compliments to the kitchen staff and the chef. The food was impeccable—beautifully presented, perfectly cooked, and delicious. We will definitely be returning soon for birthdays and other special occasions! Thank you to the entire team at Fratelli’s—you truly deserve all the tips and more. It was a beautiful experience overall, and we couldn’t have asked for a better meal or service. 10/10
louisa jones . 2024-10-06
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We booked same day for a meal for my partners birthday (as a side note, I asked if there was anything we could arrange to make a fuss of his birthday, and they didn't do anything there. Not a negative as such, but some places go the extra mile to help celebrate special occasions, would have been lovely if they could have done something) Off to a great start in terms of service and food - friendly welcome and a thoughtful touch to bring the child's main at the same time as our starters. The rest of the evening was unfortunately tainted with long waits and a constant struggle to get the attention of the staff, the kind of place where they are very skilled at avoiding eye contact. We noticed the majority of the people around us were struggling with the same. The staff will say it was busy (to be fair it was packed) but their unusual approach to service isn't doing them/their customers any favours. Two examples of inefficiencies: * every time we (eventually) got someone's attention, e.g. to say we are ready to order, then a different person would come back to help us. There was loads of staff there and we ended up speaking with most of them. * the staff all very much were focused on one task at a time, things could be sped up a lot if they tried to tackle multiple needs at once (e.g clear plates, get pizza boxes, get dessert menu all same time would have saved us about 20 mins and multiple awkward attempts to try to get staffs attention) In terms of the food, we had meatball pasta, the fratelli pizza, and a kids fish fingers and chips. Meatball pasta was very tasty, but the large meatballs were dry and I would have really liked more than 2 meatballs. Pizza wasn't great nor authentic at all - some of the ones being served around us looked lovely so maybe just chose the wrong one. Kids meal was fine
Alice Wright . 2024-10-06
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Excellent service, good and drinks. Extensive menu, lovely Irish coffee. Nice setting and welcoming staff
Ruth Evans . 2024-10-04
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Lovely place. Lovely Staff. Lovely food. Lovely.
Wayne Goss . 2024-09-30
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Friendly service, good food, lots of choice on the menu, but items are not obvious if you need vegetarian.
Vicky F . 2024-09-17
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Due to the recently mixed reviews I was unsure about this place, I'm glad I gave it a chance! The portions were huge, I got the starters to go as I knew I wouldn't be able to finish them. The cannelloni was delicious, it was piping hot, they offered parmesan and black pepper to my liking. I had read a previous review that they had stopped providing Lemoncello after the meals, but I was offered one which was a pleasant suprise, as well as a chocolate with the bill. The servers were very attentive (aside from the mention below) I'm unsure if I'll find myself in Newport in the foreseeable future but if I did I would chance coming back here. It would be a 5 but I wasn't checked in on during my meal and the music did stop midway through my meal - they did later turn it back on. I would appreciate if the garlic bread was specified as garlic bread pizza on the starters as I was expecting regular garlic bread.
Alex . 2024-09-16
MORE AT Google
Beautiful food, lovely friendly atmosphere, well worth the visit
Claire Main-Jones . 2024-09-15
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Lovely food as usual, nisic very loud and service a bit slow
Ruthie . 2024-09-14
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A little hidden gem in Newport, We found the restaurant by accident on our way home yesterday. the food was very good, little inconsistent with the portions, however delicious and plenty of it. the staff two gentlemen working there yesterday were helpful and attentive to our needs. the restaurant is very nice and clean, see the pictures, the atmosphere was dead, some background music, but not their fault, we visited very early in the evening and a Sunday, so only two couples in the restaurant, people make places, and I'm sure as more people find.
Jonathan Millard . 2024-09-09
MORE AT Google
Ideal, enjoyed our meals, thank you.
Clive Richards . 2024-09-01
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Well worth a visit. Wonderful food and excellent service.
Patricia Jarvis . 2024-08-28
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Delicious authentic Italian food.
Steve Dale . 2024-08-25
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Great place. Friendly staff and great food. Very reasonable prices and happy hours during the week. It is my local go to!
Małgorzata Kurowska-Włodarczyk . 2024-08-18
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Beautiful food and restaurant, staff are always friendly and helpful, highly recommend ❤️
cherish 123 . 2024-08-14
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Fabulous food and service ⭐️⭐️⭐️⭐️⭐️
Sam Harrhy . 2024-08-13
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Celebrated my birthday as a table of 19, service was very quick and the food was amazing! Lovely atmosphere with friendly staff. Would definitely recommend!
Naomi Beynon . 2024-08-10
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Lovely pizza but could have a bit more of ingredients, was a bit empty, flavour was good. I will come back to try other things
Cátia Mendes . 2024-08-10
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Absolutely love it here. Staff are helpful,food gorgeous, music authentic and great prices
Gaynor Hennessy . 2024-07-29
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Staff were friendly and menu looked good but this is up there with the worst Italian I’ve been too food wise…. Mozzarella sticks straight out of the freezer and pizza tasted as if it was made by a kid in food tech, really disappointing with the rating is has, would not go back
david rogers . 2024-07-29
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Fantastic service, amazing food.
Alison Anthony . 2024-07-26
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Nice little local Italian restaurant. Nice food, cosy atmosphere and reasonably priced
Richard M . 2024-07-24
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Went in the evening with friends food was excellent. Staff are really friendly. Lovely restaurant.
Laura Paske . 2024-07-18
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Very good service and food enhanced by the "Italian" atmosphere. An extensive menu with a good range of prices. My wife opted for 2 starters. I had a spicy pasta dish both of which were very tasty.
Kevin M . 2024-07-16
MORE AT TripAdvisor
Firstly, I take no pleasure in writing a poor review for a small business in this climate, but in this case it's necessary as the other reviews do not reflect the experience my family and I had here. The reason for the two positive points on this review is that the restaurant was clean and tidy and the young girl that served us was very polite and friendly. The problem here is the food. We ordered three starters, mozzarella sticks, breaded mushrooms and squid. The mozzarella sticks arrived cold which was unfortunate and could be written off as one of those things but the other two starters were close to inedible. The squid was either hugely overcooked, old, or frozen and reheated as it was so unfathomably chewy, I couldn't bite through it. My partner struggled through but I couldn't eat three of the six rings that arrived. The mushrooms (all three of them) were cooked to the point where every drop of moisture was gone from them and the coating was coagulating on the underside. My guess again is that they were frozen and reheated. The new mozzarella sticks arrived hot but like the other starters, there was no seasoning and they all tasted of nothing other than the breadcrumb/batter coating. The mains arrived hot, one pasta dish was ok and was eaten, the spaghetti and meatballs were overdone once more and were dry and tasteless. Three quarters of the meal was left. My meal had vegetables that were simultaneously overdone (courgette) and underdone (red onion and carrot) at the same time which is a talent in itself. The sauce that came with the meat was so overpowering with salt, it became inedible after a few mouthfulls. The green beans were fine though. This is the first time I can remember where i've been for a meal and payed the bill to the exact penny. Maybe they were just having a bad day , maybe not. Either way I spent £80 for food that was mostly left behind and we all left hungry. Reading the other reviews, maybe there was a different chef or possibly this is an Italian restaurant for people who have never been to a nice Italian restaurant before. I hope the owners read this, take our experience onboard and make some changes.
chris . 2024-07-10
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Absolutely divine food and service.Suxh a lovely place .☺️
Kathryn Rimmer . 2024-07-10
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Best italian restaurant in wales. Just brilliant. Tagliatelle gamboroni was perfection.
Sandra James . 2024-07-09
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The food was really good, they do not have draught beer, and the service was ok.
Dave Owen . 2024-07-05
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We booked a table early, the menu was good, I had pork medallions and the wife chose lamb shank, for puddings I had semi freddo and the wife had lemon cheesecake , the food was very good, there is no draught beer only bottles, and the service was ok.
Dave O . 2024-07-05
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Very tasty food and very good value for money. Lovely atmospere. Highly recommend
Ann Whiting . 2024-07-04
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Had a brilliant night with family celebrating our recent Golden Wedding. Brilliant, friendly service, excellent food and a very friendly atmosphere. Excellent value and we will return
Janet Edwards . 2024-07-03
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A beautiful environment, calm atmosphere with fantastic staff. Food was amazing and fresh. Very quick with food coming to and from the table. Will definitely be coming again.
emily helkvist . 2024-07-01
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My partner and I ate here for the first time on a Friday evening and had a wonderful experience. The staff are so friendly and welcoming and the restaurant has a lovely relaxed feeling. We started with a couple of great margaritas, followed by calamari, whitebait, seafood risotto and a gorgonzola linguini dish, accompanied by a lovely bottle of rose. All of our food was delicious, freshly cooked and plentiful. Prices are reasonable. This is a little gem of a restaurant and we will definitely be returning. Thank you for a great evening.
Simon Kendall . 2024-06-30
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My partner and I ate here for the first time on a Friday evening and had a wonderful experience. The staff are so friendly and welcoming and the restaurant has a lovely relaxed feeling. We started with a couple of great margaritas, followed by calamari, whitebait, a seafood risotto and a gorgonzola linguini dish, accompanied by a lovely bottle of rose. All of our food was delicious, freshly cooked and plentiful. Prices are reasonable. This is a little gem of a restaurant and we will definitely be returning. Thank you for a great evening.
sikendall1973 . 2024-06-30
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Super meal. Lovely friendly staff. Lovely venue.
Roger Williams . 2024-06-30
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Excellent food and service. The best Italian restaurant in Newport The lunchtime deal is good value , it’s value as an evening venue is equally good. It is nice to have a high quality local eatery within walking distance
thedoon2016 . 2024-06-19
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Just been for a lunch. Food was exceptional service was fantastic. We took advantage of the 40% off but we will happily go back again at full price.
Teresa H . 2024-06-17
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Always lovely food, well priced..
Bethan Sturley . 2024-06-03
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Food first class Service cannot fault Atmosphere excellent Recommend a visit
Graham Giles . 2024-06-01
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The food was very nice from starters main course and dessert the staff were excellent and we enjoyed the whole experience.
Robert Preston . 2024-05-29
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Food and service was excellent.
Steve Corten . 2024-05-16
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Wonderful ambience and great service. My sea bass was sublime with beautifully cooked accompanying veggies. If it could be slightly improved my partner's lasagne could have done with more meat (that sounds really weird ☺️) but overall a lovely dining experience. Highly recommend!
Gaynor Kitcher . 2024-05-16
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It was a delightful experience, the food and staff were amazing. It's the kind of place I think anything I ordered would have been lovely.
isaac allan . 2024-05-14
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Dined in this evening for my daughter’s 16th birthday celebration. The food was delicious and the service excellent! The food was authentic and all freshly made. Will definitely visit again. Thank you to you all and for singing ‘Happy Birthday!’ X
Debbie Hunt . 2024-05-11
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Everything is amazing ,outstanding food ?ambiance was atmosphere with lovely staff ❤️
Imen Fathay . 2024-05-02
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Lovely meal, as always nice and hot the staff are very welcoming.
Judith Hermanis . 2024-04-28
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Highly recommended had a fabulous evening upstairs this evening for my partners 60th birthday.Food was amazing luvved by all 20 of us.Waiter service brilliant .We shall all be back soon .Thanks so much outstanding food and service
Fay Godsall . 2024-04-16
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Food was great, service was good, lovely atmosphere with Italian music playing in the background. We really enjoyed our meal and have booked to return. Loved the bruschetta starter!
Jade Louise . 2024-04-15
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Outstanding fresh hot food .great choice on menu .good value Excellent service Lovely warm atmosphere.
Lauren Peplow . 2024-04-06
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Lovely staff welcoming and attentive without hovering. Food was amazing . Ambiance relaxing. Will definitely be back.
Mandy Ponting . 2024-03-29
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I was taken out for a retirement meal Thursday March 28th by my friend. The 2 waiters were not friendly and impatient. They jumped onto us straight away, we hadn't even seen the menus. My friend wanted a rose and asked the waiter to recommend one, he didn't have a clue, so I helped her to choose. My friend had mushrooms to start I did not want a starter. My friend had chicken in a mushroom cream sauce, it did not look very appetising, she left a lot of it. I had carbonera, it was awful, very dry and the pasta stuck together. This is usually my favourite dish. The Aldi ready meal carbonera is so much better. I decided not to have a dessert as my main was so disappointing. I will not be going back. Waste of £60
Bev Smith . 2024-03-29
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This was a gem of find, especially at lunchtime. Took the mother for a birthday meal, and the staff were very friendly and helpful, attentive and conscientious for dietary requirements. The food was tasty, well cooked, and with the lunchtime deal, well priced. Would definitely return.
Justin James . 2024-03-13
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fab food, all delivered very hot
Elaine . 2024-03-10
MORE AT Just Eat
Lovely food. Highly recommend eating here
Pamela O'Brien . 2024-03-07
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Lovely lil restaurant with really friendly service. We asked for pasta without alcohol and they came through. My niece reallly really like the pasta. Pizza was great, bruschetta was lovley too. Nice and quiet when we came too.
Aamna . 2024-03-03
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Wonderful atmosphere, really pleasant vibe. Food was delicious and the service was spot on. A real gem 😊
Des D . 2024-03-02
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Amazing food and people, £60, 2 halloumi fries 1 starter cocktail, 2 mains 2 beers
Haydn Thomas . 2024-02-19
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Amazing food, lovely staff, great ambience. My favourite restaurant in Newport.
Sian Tucker . 2024-02-14
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Absolutely a fantastic evening, great service, great food great wine. Thank you so much. You all sing Happy birthday beautifully.
Hayley Penn . 2024-02-04
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Amazing food and service despite peak time. Highly recommended!!!
Xenis Ioannides . 2024-02-03
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Lovely food pleasant staff and atmosphere recommend
Catherine Griffiths . 2024-01-30
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Absolutely outstanding Italian food. Everything is freshly cooked and to order. All the dishes served are authentic Italian and the flavours are incredible. We went here once for lunch as we live locally to the restaurant and ended up going back for 6 consecutive Saturdays. Friendly and attentive staff, relaxed atmosphere, fantastic menu. Definitely the best Italian restaurant in Newport and one of the best Italian restaurants we've been to in the UK. Highly recommend.
Tony . 2024-01-30
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First visit and a great find. Good food, friendly efficient service, nice surroundings and atmosphere.
Ian Welsh . 2024-01-28
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Superb Italian food delivered to your door!
Mark . 2024-01-14
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Not easily impressed with food from Italian restaurants but this was really good. The meatballs were great but the sauce they came in and the bread provided for dipping was superb. I will note that the bruschetta is more of a cheese on toast but that too was delicious. Will definitely order again
Marcello . 2024-01-14
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Last time we tried to order decided what we wanted and website said they delivered called up but they didn't 😩. Glad we tried again definitely not disappointed. Delivery sooner than stated. Food couldn't of been hotter if we had been sat in the kitchen waiting. Quality and taste out of this world highly recommend.
Paul roger Coles . 2024-01-06
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I cannot recommend this place enough. We went for my mother in laws 70th and everything was excellent. The food was gorgeous, the service was outstanding. Just fantastic. Thank you to all the staff.
ceri ralph . 2024-01-03
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Ĺovely, friendly service, warm atmosphere and delicious food. Couldn't fault our new years eve meal!
Amy . 2024-01-03
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Friendly service. Excellent real Italian food.
John McEwan . 2023-12-29
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Lovely atmosphere. Food was lively and staff were very friendly
Claire Buchanan . 2023-12-26
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Great little gem of a restaurant in Newport ! Thank you for an amazing meal
Andrea Barroero . 2023-12-26
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Excellent food, really enjoyable
Gareth . 2023-12-23
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30th birthday lots of guests Brill service ... good food...staff very friendly couldn't do enough for us
Peter Newton . 2023-12-22
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A hidden gem! We were a large group of 12, food and service was excellent. Second time, and now my regular!
Mayamba Vundamina . 2023-12-21
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Absolutely stunning food. Very very tasty. My partner had the fillet steak, which was buttery soft and cooked to medium perfection. I had the arrabiata, which I asked for no olives and additional chicken. It came as I had asked, and was probably the best I've ever had. Staff are also super friendly, attentive and wonderful. Go book your table!!!!.
janet turford . 2023-12-19
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Went Saturday night. Must say food was lovely. Service very good .was packed in there.we will go again.x
Sandra Brown . 2023-12-18
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Very tasty and well priced food. Friendly staff and lovely atmosphere. Will visit again!
Austyn Harrison . 2023-12-10
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Absolutely beautiful lasagna, the beef was so delicious and great amount of cheese! Will definitely use again. Thank you
Justin . 2023-12-02
MORE AT Just Eat
Super friendly place. Excellent food, and service efficient, yet unhurried. Just how an Italian restaurant should be. Loved their set-up in Caldicot and pleased to have followed them in Newport. Terrific!
BAZ WITHERS . 2023-11-26
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The halloumi fries and garlic bread was lovely but the pizza was underdone, the cheese was no where near cooked :( however, ordered in advance and it turned up on time
Rachael . 2023-11-25
MORE AT Just Eat
Took a punt to order here, and this did not disappoint. The food was incredible, good-sized portions, very flavourful. Loved the Risotto. Thank you.
Natalie . 2023-11-24
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292 Opinions
Have only recently started going there. Fantastic customer service as staff are very friendly and they serve the best chocolate cake!
428 Opinions
A nice discovery, pleasant family-run place Mario and his son make the environment very welcoming... delicious, quality food. Definitely coming back soon.. highly recommended
423 Opinions
Fantastic! Used to come here a lot but not been for years…. Well I’ve wasted my time elsewhere! Great family place , friendly atmosphere and food looked amazing and tasted better. Family run for over 40years but being sold due to retirement, however they won’t close until it’s sold so fill your boots and get the best while you can. Fantastic 👏🏻👏🏻