Pret A Manger in Hounslow

I ordered a coconut latte (as I’m lactose intolerant) and a guy called Askin (if that’s how you spell it) served me a latte with normal milk. I told him that I asked for a coconut milk and he got really rude about it and told me that I didn’t, without apologising he just slammed my latte on the side. I could have had a serious allergy to milk. Really unprofessional if you don’t like your job don’t do it. Terrible.

My experience was lifted to the sky with the lovely Suruchi, she is so lovely, positive and made my day!! It's really hard to see genuine happy people nowadays, My coffee was also excellent and I really wish she spreads her happiness to others as it's very catchy ❤️❤️💯💯🙏🙏🙏

Pop in to get warm, while awaiting for my new tire. Very friendly and welcome staff :) Good flavoured late and Mac & cheese.

The staff at this pret are super lovely, friendly, and helpful, especially the regular staff on Saturday and Wednesday mornings when I mostly visit! Thanks so much for all my great soya cappuccinos 😁

I pop in Pret in Chiswick often, and every time I'm greeted by Crushi. He is so helpful, accommodating and kind. He spreads so much positivity and it honestly makes my day. Best Pret in London!

Each time I get there, I feel I'm caring my body

I have not received my order and it shows delivered!

A good place. Snacks and food. Coffee did well on DOAC blind tastings, so good on them. Diary of a ceo...

My day starts with a black Americano. Always great. Thanks!

This time the chicken wasn't freshly cooked and it was 2 small pieces.

I always love visiting this pret, super friendly staff especially Shabs and Komal 🫶 Quality drinks & food, quick and nice service

I live locally and always go to this high street Pret. However today I had a bit of a bad experience. After gym I went there to get an iced latte and a pastry as usual then proceeding to the waitrose nearby. Before going home, I went back to Pret and ordered a raspberry cooler, but it seems the barista recognised me. Guess what; he made my drink without any proper regard to standards. He poured the cordial first, then ice, and turned on the tap and let it overflow quite a lot before turning it off. He successfully made an overly diluted drink for me. Normally, the raspberry cooler should have some freeze dried raspberry inside as well, which this one didn’t have. I don’t understand why he had such an attitude, I am a Pret member and pay 30 quid a month to get drinks by scanning the barcode. If he doesn't like the fact that I got another drink after 30 minutes has passed, then he should complain to the higher ups about the Pret policy. I feel this treatment was spiteful by someone who judged me to be "overusing" my membership when I'm totally lawful in ordering drinks consecutively.

I would like to give the manager at Pret Crushi a positive review. The staff are always happy, its a warm welcome and happy vibe. I have noticed since he has been at this store, it is always opened an time, clean and tidy. I came in today and asked for the mango and banana sunshine bowl, that wasn't out yet. Crushi went and made it himself for me. Please keep him at Chiswick. We need more managers like this in this area, I live and work here.

Love having a Pret on chiswick highroad! They have a great team over there and such friendly service. Shout out to the manager Crushi who always goes out of his way to welcome me and leave with a smile.

Stopped by and was served by Shabs, who was wonderfully efficient and incredibly kind. I am always so grateful for great service & this guy deserves a raise!

Coffee well below par. May be organic but horrible.

refused my cash, insisted on card...corporations have no right to set economic policy coffee and service was good though

Just because one of them thick guy can’t make a coffee I had to come back and tell him can you remake my coffee and guess what I got a £80 penalty ticket for parking just because this thick a$$ can’t make a coffee.He shouldn’t be doing this job.

Unfortunately I arrived at Pret this morning at 7:45 as the website says they open at 7:30. When I got here the doors are closed and the sign says 8:00 a.m.!

Lovely and friendly people work in here. Had amazing service in this Pret!

I love visiting Pret in Chiswick ! The food is always fresh and delicious, and the crew is incredibly friendly and attentive. Favourite member is definitely Theo, he is very friendly and informative about what a customer needs. Highly recommend stopping by for a tasty treat served with a side of positivity!

Theo is the best costumer service I ever had and the rest of the team so wonderful and always working hard !!!

For members only now. Prices have been jacked up to enable the 'discounts' for members. But occasional visitors like me have to pay crazy prices at Pret. Not worth visiting anymore.

Title: Disappointing Experience Due to Rude Barista and Inconsistent Service I am extremely disappointed with my recent experiences at Pret A Manger Chiswick, primarily due to the rude and disrespectful behaviour exhibited by a female barista. On multiple occasions, I have been mistreated and spoken to in a derogatory manner by this particular staff member. During one visit, I was asked by the same female barista if I was deaf simply because I was not waiting in the "right" corner, which was an unnecessary and offensive comment. Additionally, despite clearly labeling my drink preference as coconut milk due to my lactose intolerance, I was served a drink with regular milk, leading to severe discomfort and digestive issues. Furthermore, the quality of service I receive is consistently subpar. Whether it's failing to fill my drinks to the top, neglecting to properly shake my hot chocolate or ruby cocoa resulting in a tasteless beverage, or exhibiting an overall lack of attention to detail, the level of service provided is unacceptable. I reached a breaking point when I had to confront the barista directly about her rude behavior and mistreatment towards me. It is evident that she harbors disdain towards me, creating a hostile and unwelcoming environment. As a paying subscriber, I should not feel intimidated or unwelcome in a place where I should feel comfortable. It is disheartening to feel as though I am not valued as a customer and to experience such unprofessional conduct from a member of your staff. I urge Pret A Manger to address these issues promptly and ensure that all customers are treated with respect and dignity. Until then, I am hesitant to continue using my subscription at this location.

The best coffee in Chiswick! I am so happy finally Pret A Manger opened in this area! Since Thani am here every day for my fav coconout flat white and toastie ! Delicious! Staff members are always very kind and providing very good customer service!

Its feel like i made a mistake to buy pret plans ,service is not good , latte is not good like a boiled water,what else i say about the staff the ladies staff is rude , they dont know how to behave with customers speaking so arrogantly dont listen what we say about the order, they are not professional they don’t now how to serve customer

Rude staff not welcoming customers, serving customers like they are giving free coffee better to look by manager because i see that this people are not professional .

I was disappointed by the unprofessionalism and lack of respect displayed by a staff member (female) barista! her dismissive attitude was so rude and left me feeling undervalued as a customer. Please notice this is not the first time… is disgusting to see how a person and act in such a disrespectful way making you feel awful while you are buying a coffee. I hope the company addresses these issues to improve the customer experience.

Usual place to get some work done when out on the road doing site visits. Food and coffee always good and made better with a Pret subscription

Terrible. They didn’t have my order in stock and said they called me to let me know. I received a call when the driver was at my door who explained to me he didn’t have my order but said the restaurant called me many times. I have proof of one call from the driver only

Very impolite, rude, and arrogant staff in general, but in particular the team leader(s). We believe that you need to retrain your staff to show respect and friendliness to customers. The other coffee houses on Chiswick High Road make more of an effort to do so.

Very unkind lady and can’t make a proper coffe I came here this afternoon to get a coffe and it wasn’t the first time but will be my last time. I ordered a caramel latte and it was the most disgusting drink I’ve had. It gave me a bit of stomach pain and was very bitter. This was the most bitter coffe I’ve had from pret, I highly recommend the Pret A Manger in the Chiswick business park even tho it’s far it’s worth it

Lovely people. Very fast and efficient and consistent service

Posh cheddar and pickle baguette is outstanding.

Coffee arrived hot and in tact!

Great experience. Driver tracking was accurate, Iced latte arrived cold, order was here quickly.

This Pret is SO AMAZING. Other Prets are always dirty, crowded, and full of lazy staff. However, staff from this Pret work very hard and maintain the shop cleanly, even the bathroom. They are very lovely and always make me feel better.

Lovely team! Pleasure to get my caffeine fix here

Thank you for all the staff that works here … we come here regularly and we always feel welcomed.. everything is amazing 🙏🏻

My absolute favourite pret! The nicest staff and the best coffee! The staff go above and beyond and make my day! I swear the coffee tastes better than normal pret

I've ordered cured ham sandwich, but I've gotten chicken one.

I usually go to this pret. Really nice service!! It's great how they treat so well the less fortunate people! ☺️

I went there today for my soya hazelnut latte. Very nice staff and good customer service. Coffee - perfect 👌

Faceless corporation providing average food.

Recently opened in Chiswick (Jan 2023) - lovely addition to the high street. Friendly staff

Black Bean Taco Soup should be named Fire Roasted Tomato Soup with 6 or so black beans. Guaranteed to cause heart burn but not much flavour. Ugh!

Great new Pret store on the High Rd. Offers a good selection of hot drinks and sandwiches - friendly staff, never have to wait too long to get served.

The staff are super friendly at this one!! Such a great addition to the high road

Very Clean and the staff is lovely

Horrible lady working there already. Worst customer service skills you could imagine.