Pret a Manger in Newham

Great shop in Canning Town !! Been there couple of times... amazing staff members (Faisal, Azharul, Zaki) ❤️ Great coffees and great service 👍🏻

This is a great place to get your morning coffee. Staff are always friendly and provide good customer service. Special shout-out to Zak who always helps get my day off to a good start!

Nice service, delicious food & coffee

Poor customer service. I have been using a Pret subscription for the last 4 months, bought a baguette with ham and cheese, and a Flat White earlier today (take out). Later in the day (dine in), I was approached and told off by the same lady (older woman with glasses) who served me at the till that the seating was only for customers. I was sitting at the back of the store, working on a laptop, minding my business, but hey, apparently I am not a customer. AVOID!

Had cheese and ham toasty very nice but coffee served in polystyrene cups which spoilt it for me , sandwich served in bag no plate wouldn't go here again for these reasons

I went in there about 5 times now and every single time the coffee has been tasteless, and I waited way too long for them, especially the cold drinks. The stores in Greenwich and Stratford are miles above.

Great customer service and high food quality Highly recommended

Very expensive. I paid £7 for a very mediocre Mac n cheese.

Manager and staff are very welcoming. The coffee is excellent. I visit every day on my way to work. Always a pleasant experience. I just hope they put some tables and chairs outside, this summer.

I was forced to make a purchase by one of the staff Faisal before I could use the lavatory. after making my purchase And using the lavatory one of the staff behind the counter allowed a woman to walk straight past and use the lavatory without purchasing an item I addressed this issue and in a professional and calm manner was ignored and spoken to rudely and shunned away. I will not be returning to this premise and definitely would not recommend anyone coming here for this terrible service rude staff Horrible customer service I’m in a

Everything is excellent but the furniture is poor

I am writing to lodge a formal complaint regarding an extremely disappointing experience I had at your Canning Town branch today. As a loyal customer who values both your quality products and customer service, I feel compelled to bring to your attention an incident that transpired during my recent visit. While making my third purchase today, I politely suggested to the cashier the importance of smiling while serving customers, as it contributes significantly to the overall experience. In response to my constructive feedback, I was met with outright rudeness and disrespect. The employee’s reply was dismissive and unprofessional, indicating that if I did not like the service, I should leave. Not only was this response unacceptable, but it also escalated when the employee refused to serve me further. This occurred despite my prior purchases and was accompanied by further disrespectful behavior. Additionally, I was shocked to be told that I could only be served if I deleted a video recording I had made of the interaction. It is deeply concerning that an employee at your establishment felt empowered to dictate which customers they would serve and to engage in such disrespectful conduct. This incident has severely tarnished my perception of Pret A Manger’s commitment to customer service and professionalism. Furthermore, the fact that the individual claimed to be the manager and refused to escalate the matter appropriately only compounds my dissatisfaction. As a customer, I deserve to be treated with respect and courtesy, and I expect Pret A Manger to uphold its standards of service. I must emphasize that I possess video evidence of this encounter, which clearly illustrates the unprofessional behavior of your employee. This incident not only reflects poorly on the Canning Town branch but also on the entire Pret A Manger brand. I urge you to take swift and decisive action to address this matter. It is imperative that you investigate this incident thoroughly, reiterate the importance of customer service to your staff, and ensure that such behavior is not tolerated within your organization. As a long-standing customer, I sincerely hope that my complaint will be taken seriously, and appropriate measures will be implemented to prevent similar incidents from occurring in the future. I look forward to your prompt response and resolution of this matter.

I have made a few orders from the Canning Town branch via UBER Eats for delivery. For the second time Pret seem to get confused with their cheesecake and lemon cake, and once again sent me the lemon cake of which I don not like. I have now paid twice for the more expensive cheesecake only to receive a lemon cake in my order, I have never been refunded either, and it is difficult and time consuming to contact them to recify the situation. On today’s occasion I opened my order in front of the courier to show him the mistake of which he took a photo. UBER Eats were very unhelpful just because I made a previous complaint, on another vendor, and they did nothing. So the food in general is good, the service is poor

Love this Pret, always quick service and a great local for Canning Town residents. Staff are great too

Lovely stuff, all of them very friendly <3

I love Prey and always go there to have a coffee. I never had any problems with Pret, but it was my first situation with rude staff. One guy I think is a manager( because he was with a star sticker) was very rude to me and did not want to use my subscription, so I had to pay the full amount.

Delicious coffee, delicious snacks. Nice service. But not all Baristas make coffee the way it really should be...

Zach is amazing. Always welcoming and makes it a great experience at pret. Amazing employee!

Very friendly staff and service is extremely quick. Great food selection, cannot fault this branch

Pret-ty sterile. But that seems to be their style. And this branch probably sits just right in the reimagined Canning Town, which seems to be a bunch of unpretty shared ownership flats clustered around a Morrisons. Huge high ceilings yet cramped with 2 of the 3 doors permanently locked.

Good selection of sandwiches.Friendly staff Plenty of seating. Credit card payment only.

I ordered matcha latte, having a subscription, they gave me mocha instead, and I had to pay again for another matcha.

Great staff, best pret in London in my opinion. And yes, dogs are allowed which is cute and amazing, not sure what someone's problem was here about that...

Great staff except large non guide dog in the shop..just not hygenic....and another dog...30 minutes later!

Always quick service and nice staff

Absolutely amazing, specially Zaki young man on the tills. He always greets with smile on his face, he even knows my order as I’m a regular customer.

Rated 1 just because some "smart" CEOs decided to experiment no cash, just card. Nothing personal to the service or staff, assume they are lovely and dedicated. 5 to Service and staff only when management will care about the venue.

Customer service can be improved. Opening hours differ which is annoying. Also I feel they have a problem with customers that order smoothies even though it is popular - I went there today 40mins to spare before losing and they stopped serving smoothies - only hot drinks....why? it's summer. Update - I go to this pret quite often, as I have a pret subscription and actually do not have any problems with the service.

Clean, quiet and well taken care of location. The service was friendly, quick and the drinks were well made.

They don't accept cash why i don't understand this is b Really disappointed because imagine if the card it doesn't work ..the staff is great but is scary if the card is not working u have to go back home ...

Pret just lost a customer going cashless.

garbage company who doesnt accept cash anymore! I hope you will go bankrupt soon.If you care about your freedom nobody should buy nothing from this companies who looking for total control of people as the corrupted goverments want.

Happy with the service but sad to know that it closed by 4 pm . It would be great if it open till 7:00 pm .

Zaki is big asset to this company very friendly allways greets with smile asks how you are make that’s journey to this pret even better

Friendly and welcoming team . The staff has been changed and that make a massive difference. Always very clean and well maintained . Best Prêt à Manger in London 🥇

It's a big pret in a busy location and they somehow don't make cold drinks. It would be nice if they started making them.

Want to give a well deserved thank you to Zak/Zaki, genuine guy, great customer service and energy. Top Lad 5 stars for him. This branch could do with better opening hours and a few additions to the menu.

Just went there this morning. My card doesn't work like sometimes happens at the first try to pay, but the checkout guy preferred talk with colleagues more than help with transaction. Than I left and go in a small coffee near and had my coffee. I'll never come back in a pret shop. They're just trained to be kindly fake but doesn't care really more... I gave one star because I couldn't give them zero

We need more pret shops in Plaistow

Coconut-rice latte is the best!:)

8:07 am, almost sandwiches sold out…

Coffee tasted awful, like burnt coffee, it’s a shame how they dropped down the quality, milk overheated, poor customer service! I feel I put my money in the bin! Disappointed

A horrible place to have a coffee in. What`s the point of having a large sitting area with so many tables but you close it so early. It was my first time at Pret a manger and certainly the last one.

Absolutely love the service especially by the friendly young man on the tills early in the morning. He always has a smile on his face and makes mornings so much better!

Manager on Sunday 9th February extremely rude no manners the place was not even busy . It not the first time . I use pret manger for years this is the worst employee I ever met I am surprised she is in charge. She should work at the construction side alone

I been to pret, On Sunday, 19/02, the manager on duty was extremely rude! Will never come back

This branch is full of people with notebooks. Classical Pret taste. It was not so much crowded.

There is a have very positive staff especially black rasta hair man. He is very very positive everytime face smile and nice service. Thank you. Really ❤️

Went for a morning coffee before work on a gloomy day and the staff were so smiley and friendly - and the coffee was great too! Really brightened up my morning, thank you :)

Very bad service I order oat late the just give whatever the want the mix up all the drink I go asd ask for new one and the just put bit oat milk on top the say oat late very bad very bad never go again never

Amazing team! Always there to put smiles on peoples faces 😀

The most friendly and welcoming service. Lack of vegan food, yet no surprise due to the area it is. Highly recommend.

It is freezing in the cafe and you have to wear your coat while you have your coffee. If they charge extra for sitting in, at least they should turn on the heating.

Coffee is good and team are nice. Shop shuts too early though, around 3/4pm daily

19/01/23 MASSIVE THANK YOU to both Maria and Dagmara for making my day! Staff are just so awesome. This branch became my favourite 13/01/23 What a better start of the morning with a nice coffee and warm welcome from the staff. Big shouts to Zaki! Always positive and smiling. Always makes you feel welcome. I wish they had one Zaki in each Pret!

Very lovely service - very rare to experience such high level of professional and friendly people at any coffee shop, to my experience.

Good location but I had hoped the guy behind the counter would have known how to make latte by now, it tasted bitter and unpleasant

The asian guy at the till in the mornings is soo nice and polite, every single time with every each customer. It makes such a difference with the start of my day. He needs to be paid double!

To have a coffee delivered is always a nightmare to the point I just gave up ordering from Pret in Canning Town. There is always spillage because they don't pack it for delivery properly.

It's the fifth time I visit this shop on my way to work because it says online that it's open today when it's actually closed!!! Everytime I tap in and out again just to grab the drink on my way before taking the DLR. Can you please give more accurate information if it's open or not?

Good location Friendly costumer service

When I first to the area I was so glad to find out there's a Pret. My firsts visits I was lucky I guess and I was served from the only person that was pleasant and polite and very welcoming, she no.longer works there. The rest of the staff are quite unpleasant. The coffee is not good and it's boiling hot as if it has to stay hot until the sun goes down During heatwave they weren't making any cold coffees and me and some other customers ended up asking for to add cold milk in the coffee.

Zak was great! He was very friendly and provided amazing customer service. He really takes care of customers and is always doing a terrific job. I will definitely be coming back.

Great service and attitude in Pret a Manger, Canning Town. The staff offer the whole range of hot and cold drinks unlike most Pret a Manger cafes across London that offer only hot drinks to the subscribers. Absolutely attractive place and social hub as people feel attended to and some spend more time along with their laptops or friends.

Patrick & Perla are great with customer service care with smiles at all times, a nice place coffee restaurant

Great barista it looks Asian young man very polite and professional. He made my day with politeness.

Staff are nice and drinks are good. Service can be slow at times.

Nice place with friendly service. However selection is very limited. I tried a number of times lately to get the breakfast rolls and found them 50% of the time despite going super early (8:15 on a Thursday, 9:15 on Sunday). Funny enough, the place was open to customers and staff started placing sandwiches at their empty shelves after they were open to public.

Wonderful customer service from the gentleman at the counter, very smiley and friendly and all the staff seem very positive and appear to be enjoying themselves, even bopping along to the music! Also had a nice convo with the gentleman who served us - next time we're in the area we'll definitely be visiting again 😁

Don't know how to make coffee, in particular, this barista who made it.

If you haven’t tried the Pret ‘monthly Subscription’ you are missing out!! 5 free drinks per day for a monthly £25 subscription!!! Cancel anytime 😎😎

Rude staff, awful product range.

One of the few Prets who still serve smoothies / frappes after the subscription.

Staff is rude and coffees are most of the time burnt.

Worst costumer service in any Pret that I have been. Also you cannot pay cash and when I asked why because it seamed to me that pay a coffee with cash was reasonable, the girls there didn't agree and I was treated like a menace or something. Sorry but this is no way to treat costumers. And flat white was bad coffee with milk on it.

Great staff, great service, nice facility, products are good, but in my opinion somewhat overpriced.

Nauja,sviesi kavinuke. Smagu uzsukti su drauge kavos besitvarkant dienos reikalus,trumpai atokvepio valandelei.Geras servisas,darbuotojai labai paslaugus.

She made very bad coffee I don't understand we give money it's not free

The people are so lovely and all the items are available on subscriptions!!! Go get your smoothies and shakes lol. Always.

Craving a Cheese & Tuna Toastie this morning, after purchased only one side of the toastie was actually toasted, other side was super soft, was given the whole sandwich uncut and found there was hardly any cheese, paid £4.50 for nothing really! Not very happy!

Nice place but some members of staff are rude and incompetent!

I was excited about having Pret in the area, however after a few visits I feel the disappointment. You can’t get any cold drinks (smoothies, frappes) after 4.30 on the clock. The sitting area is also blocked 30min before the closing times, which is already pretty early. As other reviewers mentioned, management could use some kindness. For now, I will not be renovating my monthly membership.

Excellent location, the staff are friendly and welcoming. The service is lovely and the coffee is great. Spacious seating, however they do request you leave around 4:30 p.m. despite the store being open until 6:00 p.m.

Clean and well located I am glad we finally got a prêt in Canning Town ,However the music is very loud and one of the staff I find very rude I asked for a latte and got a coffee with so much foam when I asked her to put more milk in it as half of it is just foam she replied saying it’s because we called 2 times and you didn’t come that’s why !!!! First of all I was in the bathroom and it took me literally 2 mins to go back and get my coffee I also used to work as a barista when I was younger and I know for a fact that it’s so unrelated. Some of the supervisors and managers are rude with the other employees which I find uncomfortable to watch

The way the manager talks to staff is horrible and really awkward for us customers. I don't really like the vibe👎

Great staff, good quality. Wish they'd do iced coffees though!

Yes pret is finally in Canning Town. Nice competition with Starbucks just nearby. Excellent location. Friendly staff. Good spacious area to sit inside and outside.

Love the new Pret in the area !

So glad there is now a pret in CT!