Pret a Manger in Kensington and Chelsea

All pret are serving really poor quality coffee since they started subscription. Customer service very poor. I have no word to explain. If you call customer service to make complaints, they are much more poorer. 99% Barista make coffee either mix milk also, do not understand why a coffee needs that much milk or cofee.

Got a porridge from your shop. My wife is in a maternity leave as she is a part of Pret a Manger.she just gave birth today morning, So she give me her code to apply for the discount. even after saying she just gave a birth of a child, I had to come to scan her code then that lady asking for workday app photo.. for extra few penny I did not want to wake my wife up to send me that workday app.. but this is ridiculous pret you need to teach your people being human first rather than showing low class professionalism. And you can only give good support to the customer when you can give good care to your own people.. I am really curious to know that lady ever gives birth or not! And I suppose she might be the manager of the shop. Its just happened today 27.11.24 around 9am.. thank you!

I love a Pret and yhe food and service was good here, but then they turned the music up. Gah!

I frequently eat there, especially when I am visiting my local hospital nearby. It's a very spacious restaurant with comfortable seating and a tasty menu. It is very clean and the always tried to minimise the waiting time.

This is a big Pret restaurant with plenty of seating spaces and a friendly staff willing to help. It’s clean and tidy and I enjoyed picking up by breakfast. There’s a great selection of hot and cold food and drinks. There’s a toilet onsite.

The place is good with good options of sandwiches and pastries 🥐 to have your breakfast fast with some suitable seating area in the shop The lemon cake 🍰 is highly recommended option As well very good that they have gluten free options as well

All good except the service. Man behind counter either deaf or doesn't understand English.

Your life remains unfulfilled until you have dined at Pret sandwich bar. Mark

Very nice service , adorable girls !

Service is bad, other than it’s ok

May I praise your sandwich maker, one of the more important individuals of our society. Their cutting, filling and general preparation will only ever be matched by the one and only Arthur Dent. I thank you.

Very relaxing place to come by for coffee and food. Customer service is amazing as well. Many thanks to the Lady from Ukraine 🇺🇦 🙏 who works there, she is always helpful and friendly. Definitely coming back again.

I sat in Pret A Manger Fulham Road to complete my work. Sam and Emmanuel were the friendliest and most attentive staff I have come across here and London for that matter! Despite the cafe being busy they still treated everyone with the same enthusiasm and kindness they did when it wasn’t! They made my experience 10x better and their positive energy and kindness was just what I needed whilst working!! I will definitely be visiting again :)

Mary makes the best coffee in the area! So so grateful for the effort and she’s always so friendly. The rest of the staff are amazing too and they always have such warm energy and smiles!! Thanks guys!!

Really lovely staff . Food always nice shame they dont do the salmon and egg breakfast roll or the small tomatoe soup, current size is too big for me . 😞. My only negative are the toilets. The seats need replacing staimed or broken . The toilet brushes are disgusting sorry prett .

Filter coffee is very delicious Fast and reasonably priced, they are available throughout Britain

Great food as usual and staff were nice. Also a nice place to settle down and get some work done in.

Very clean and tidy. Friendly staff and great service. Food was delicious 😋 coffee had a great taste. Happily return.

The team here are always super friendly. Really, the only downside is the toilets here which are not always the cleanest/in the best condition.

Good pret by the hospital. Great for salads and sandwiches to go.

Eugene is very good manager, he reallyimprovedthe shop, Emanuele is very hardworking!!!

Me thinks, Arthur Dent must have trained at your facility. Just magnificent. Thank you Pret. M A

No new vegan option for January Checked twi days in the row . Nothing vegan when we pop in.. empty shelves in the middle of the day.. dull

Very bad service and horrible portions for the coffee. Ordered a caramel macchiato and they served me a spoon of bitter liquid. Literally poured a spoon into a cup So disappointed

Servers have been really nice :)!

Only Arthur Dent makes a sandwich that comes close to PRET. Thank you Mark

The coffee is ok and if you have the subscription, it's worth it 😊 The staff was kind. The bathroom was quite dirty but most of pret locals do not have toilets.

this is my local branch and all the members off staff are so helpful and attentive. A special mention and thank you too the manager as on her cleaning duties found my wallet which fell out off my jacket and this morning in branch expressed my gratitude too her for the safe return .

Always friendly staff ( a bit robot) Best ' pan au raison' in London I .A good app to require the odd freebeeer

No ice in iced latte 3.50 for that carrot cake? joke crisps were gorgeous though as was the baguette

Got a take away tuna melt, got home, tuna was off, pretty grim…

Average....the staff were really nice.

Great experience at Pret, visited this morning, nice filter coffee and croissant. Only suggestion is for the person serving to be more engaging and say morning and smile. When it’s the first person you see in the morning be nice to be welcomed. £4.50 for filter coffee and chocolate croissant.

Very nice cafe with good range of food and drinks.

Toilets are always unavailable ‘because they are blocked’. Seems like a general excuse I mean issue for Pret franchises…

I always use Pret and find their food and drinks very good so much so that I became a Pret Club member, however i visited the Prett Branch by Chelwest Hospital today and found my Coffee a little strong when I asked for a little more milk I was astonished when the assistant told me in a rude way that next time I will have to pay for it , I reported this to the Manager as I felt it was very poor customer service.

Wir als Deutsche, Essen besser hier morgens als im 4Star Hotel. Super hier..alles frisch, gesund, lecker. Beste Grüsse aus HH

Tables need to be cleaned more often.

Polite service I love the sweet potatoes french fries and sandwiches - good selection

They have got it down to a fine art... can't beat Pret...always loads of chairs available and lovely croissants with Coffee!

The toilet not working-so frustrating

Missing items and note from restaurant but no refund!!!

the cookie was not what i order

I saw a mouse in this store at 11pm on Monday 09/01, I messaged Pret and they just said they would pass this on to their operational manager to consider. In the meantime I can see people are still eating in this store, which is very concerning regarding hygiene of the food.

All the staff are pleasant and bubbly. Tigist in particular always does all that she could do to make each visit smooth and enjoyable.

Lovely croissant and excellent espresso.

Completely wrong order delivered.

My order included 2 packages of Peruvian and Original ground coffee. It only arrived w 1 of each. Missing items worth £8.90.

Service was friendly but VERY CHAOTIC at the counter. NO TOILETS AVAILABLE

Short in staff, been waiting 10 minutes only for a coffee, no smoothie and frappes!!

I had a really excellent sandwich

Inaccurate delivery time provided

Quite place. Big enough to to find a seat. Suggested to have a quick break

Friendly staff and good variety. Great for grabbing a coffee or something to eat when you have an appointment in the hospital!

One of the better ones, spacious, never too crowded and they actually seem to keep the place clean.

Unfortunately workers seem to be often in a bad mood, what makes the service not the best one

Nice and polite staff. Lots of options and space to eat with affordable prices . Very practical for people going to hospital also. Recommend.

Complimenti per la cordialità della ragazza alla cassa. Non ci torno nemmeno se mi regalano la colazione.

I often go to this restaurant, I have never left less than 20 pounds there,I'm always in a good mood and smiling. Gives me the impression that the staff is careless and rude! Especially a lady who has something on her ears like a blue patch or some trendy earrings, I'm not sure. She drools several times, is very dusty and her mannerisms are rude. Thank you!

Oh dear. In spite of clear menu offering branch no longer offers smoothies. As it is my primary reason for visiting Pret it’s really disappointing. And seems to be one of several Prets dropping the range First time and pleased to discover. Much different atmosphere to Costa in the adjoining hospital! Still struggling to get a really dry cappuccino (it’s always hit and miss) but will persevere

Excellent Pret a Manger well situated along the Fulham Road. Quite spacious inside and the toilets are always in working order..nice! Even if the queues are long here, which sometimes they are, you dont seem to wait too long before you are served. Its doors are open for takeaway only during this pandemic..but open is fine by me! Cheers Pret! 😁

Untrained staff/ manager doesn't even now how to deal with the staff. I have ordered today 02.08.2022 around 1:30 pm at the counter one decaf frappe. I have wait for a while for my decaf frappe seeing customer leaving and new ones been served. Suddenly one staff turned up with two frappes in her hands and I have asked her if any of that is my decaf frappe. She was saying that they don't do decaf frappe.... I was waiting for a while 🙁 The manager probably asked her staff what is going and she turned up with a decaf late! 🤦🏻‍♂️ What I a have ordered and what I have received... When I have "paid" with the coffee subscription Pret team can see what I have used the subscription for! BUT Where is the point to have a coffee subscription at PRET if the staff doesn't know what they have or what they do! Absolutely disappointed. Branch 367B Fulham Rd., London SW10 9TN

Very rude service The lady who works there probably does it as a punishment

Lovely quality food and fast delivery, perfect. Thanks

I am strongly offended because a kind man was being abused by his boss. He offered my friend a drink because he had no money so the boss told him off and put him on toilet duty. When we tipped him, the boss took the money off threw it in the charity box.

There was no avocado in my sandwich but cucumbers:( it’s was a wrong order

A bit slow on customer service.

Brilliant soups, only problem half the time they don't have the one you want. Good coffee

It is a cheap place . Clean and with hardworking young staff love it. Free wifi also.

I went today to have coffee near chelsea hospital and one of the staff in a rude way start telling me i had to pay 50p if i order double espresso!! When i asked her how come as i order this coffee every morning with ghe subscription. Instead of explaining she replayed you should read the changes and asked the customer behind me to pass me and come forward and totally ignored me. Embarrassing and i will never step foot in pret again!!

I ordered something else and I received totally different thing . Useless place to order from

I had an ice matcha with very little ice and full of matcha lumps as it wasn’t mixed properly, the shop wasn’t busy so no rush excuses

Not too bad for semi healthy snacks and average coffee. Great they now Kombucha. I wish they would turn the music down, its so loud!

I couldn't enjoy my food because they didn't seal the bag it came in or even fold it and it was pretty much in an open brown paper bag. As soon as i looked down at the bag i could pretty much see the pastry uncovered. That's unsanitary and completely off putting. Maybe tell them tap the bag shut like their supposed to if you order from here.

Having come out of surgery and hadn't eaten for 18 hours (now 2pm-ish) had the delicious meatball wrap & a mocha which was 1 of the best I've had (previously had the worst mocha I'd ever had by Chelsea & Westminster hospital) certainly filled a hole. Also took a chocolate croissant home which was equally lush

For weeks they do not have ice and it's starting to irritate me.

This is a busy location however, the staff are very efficient and can handle the footfall.

Very amazing service jus want to say a special thank you to yousif. Very patient and hard working. Served me and was really polite and welcoming

free honey for the coffee,free wify,friendly staff, neat place to sit.not happy about plastic cups and that you can't order for your own reusable cup.

This Pret is a lovely, spacious restaurant, great coffee & food, and really nice staff. I would like to make a very special mention of a member of staff - Viola. Last Wednesday, on what was a really difficult day for me when my husband was in the hospital nearby having an operation, her thoughtfulness and kindness meant so much to me and really helped. Thank you very much again Viola for being so lovely and caring, I appreciated it very much.

Lovely Pret very close to Chelsea and Westminster Hospital. Lovely coffee and helpful staff when I couldn't make out the calories on the label of the pastries.

A very huge seating area with lovely staff of Pret 👍

Sausage are dry and the order was wrong got a croissant!

Waited ages & forgot to put Chai Latte in bag only 4 items ordered so don’t know how u can forget 1 of them…

Usually quite busy at lunchtimes so not such a nice experience to sit in. It is good that they give an NHS discount

They mistook my order and waited almost 20mons to get my drink, even without single apologie

Did not got the plain Croissant, although I have paid for it.

Really good food in here, enjoyed my lunch sat in there cafe area

My order arrived and the coffee had spilt over everything.

Lovely area to wait and relax during a break, plenty of seat, attentive staff, nice and clean environment. And the food is as good as it get in any pret

Super friendly professional staff Thank you Ahsan

The drinks spilt everywhere and it ruined the food, I have photos

Wrong toastie and some of the order was missing.

Was given a delivery time for 15-25 minutes, after an hour my food was ‘delivered’ with no food in sight, no driver location on the map.

Plenty of room to sit. Excellent service from very friendly staff.

I’m a subscriber of pret. They have signs of frappes, shakes and smoothies. I asked for a frappe to be told they don’t do cold drinks and don’t know when they will start. Very disappointed and won’t be using this shop. Now starting to debate keeping my subscription

You should bake more chocolate croissants. You always run out....

I usually love this pret but unfortunately this morning was quite the disappointment. After being overcharged for my breakfast, I did not even receive an apology from the sever that had overcharged me. Thankfully I was at the very least issued a refund after 5 minutes of the server going through the purchases made on the system, rummaging through my paper bag, and being asked if I was sure I hadn’t taken anything else (at this rude inquest I welcomed them to check the cameras). After this I ask if I can at least change my melted cheese croissants for warm ones since the wait had rendered them hard but this was refused (they did not even offer to warm it up themselves) and was sent on my merry way after some hushed whispers between the manager and one of the servers. Overall, terrible customer service, check your receipts.

Great service. Would love to see more vegetarian options less in baguettes. The pasta is lovely, only wish you offer it with mushrooms instead of broccoli.

Tjr barista is rude and lacks proper training. Every single matcha latte she makes has loads of bits. On the last occasion I asked for it to be remade and I was told to mix it with a straw. I would strongly avoid this store. The service is severely lacking