Pret a Manger in Kensington and Chelsea

The customer service team exceptional in general.

Great place for an early snack. They open at 6am on weekdays which is massive plus for early workers.

Proper good lads in Pret Gloucester Rd! Ash and the team sort me out every week with great coffees and snacks. Keep up the great work lads. 👍

The staff here are sooooo nice and friendly great service

I just wanted to say what a lovely welcome I got this morning at Pret in Gloucester road- the ladies were all lovely and made a great start to my day. Thank you!

Terrible. I used to break my breakfast with it every day during my trip in London. Tuna is amazing

No coffee in my cappuccino whatsoever, just steamed milk

Sandwiches, salads, fruit drinks are superb...

Clean restaurant with very kind people. Excellent food at fair prices.

Great quick healthy good - grabbed a coffee and roll very good and staff were super helpful as I can’t have butter on my bread - staff cane out and went thru it all for me which was really great Food was excellent and didn’t break the budget - also directly across the road from my lovely hotel - The Bailey London which was perfect ! I didn’t eat in took it away - was doing work in my hotel room so excellent

The coffee is delicious, the service is excellent, and the staff are friendly

Bad coffee, worse customer service.

I checked Google to see if the location would be open at 6:00 AM, and it was listed as open. I arrived at 6:45 AM, but it was closed. I returned at 7:20 AM, and it was still not open, even though I could see two staff members inside. I waited for 10 minutes and eventually knocked on the door. A staff member told me they wouldn't open for another 20 minutes. This was frustrating, especially given that the opening hours were not accurately reflected online.

Delicious sandwiches, all very good and economical validation

Good food, good price, stable service, and a good atmosphere!

I have just spoken to the driver and he delivered my food to the wrong address. I am still waiting for my food.

Slow with bellow average customers service

Ordered an espresso And the lady poured it from a big cup that was already with coffee When I told her she said the espresso machine is not working so I have to do it like that I told her you should warn customers in advance. I just left even though I had paid What I don't understand is how is possible for the coffee machine to work with a big cup but not a small espresso cup is beyond my IQ

You must try the tomato and cheese danish, it is very delicious and one of their most delicious baked goods 👌👍

Excellent service from Yash and the team this evening, . Monday 17 June

parece que los suscriptores mensuales están siendo tratados como de segunda clase. calidad de servicio y el café ha sido degradado.

The worst cappuccio I had in my life

I love this Pret a Manager with plenty of fresh options and loads of space to sit. Regular table cleaning and even though it was busy we managed to find a seat. Salads to warm rolls made that day. A free water dispenser to top up your reusable bottle

We popped in yesterday for a couple of coffees and a bite to eat. We were very happy we came here instead of a chain. Coffee and food was great 👍🏻, fabulous service from ash during a big line as it was evening time and busy. Great service and can’t wait to return here next time.

So I come into this Pret almost everyday on my lunch break and I cannot thank the staff enough for being so wonderful and attentive! They are fast on their feet and always get the drinks out soon as they can, even when it’s so incredibly busy! I don’t know how they deal with the lunch time rush! All the staff are brilliant but I want to give a special shout out to Roberta who has been looking after me for years!!! She is amazing and like the rest of the staff, works very hard! I always enjoy sitting inside if I get the extra time, it’s a great atmosphere all around! Thank you to the incredible team at Gloucester Road Pret, and I will see you tomorrow! SJ xx

Fast food chain to grab something to eat and drink and leave. The bad solemnity coffee. I don't know if in all of them, but in the ones that included me there were no services even though they were large establishments.

Sandwich was not in stock, but prett called to let me know what they have available. One coffee with hazelnut instead of both.

Yummy food, quick service, always happy team!

They don’t have cream As always most of pret problems because of lazy management staff

It was ok, plenty of choice hot or cold

I went in looking for a coffee and breakfast sandwich. I asked for the egg and sausage on a bun as advertised on their site. They don’t make sandwiches with eggs, but the lady suggested a ham and cheese sandwich for breakfast. It was a nice consolation but I’d prefer to have egg and sausage.

Very nice place to come by every now and then. Many thanks to Roberta ❤️ and her team for the amazing customer service in this shop. Everyone here is working very hard, with a smile on top 😃. You are making gloucester Road a better place.

Definitely recommend! Great customer service and such friendly staff. Place is kept so clean. Staff went above and beyond to help. I will definitely be coming back. Well done Gloucester Road team!

The driver first delivered my food, waited for me to go back into my flat and then came back to steal a delivery for my neighbour, which was on the floor in front of their front door. All was captured on camera. Please send driver with the stolen item immediately!

when an Arabic-speaking employee buys coffee with sandwiches There is a percentage off. He didn't give me also coffee too cold He talking came from his friend outside. He doesn't hear what I'm asking When I asked if it was 20%off, he said sorry

Love the latte here! Coffee temperature is hot enough! Croissant is buttery and if you love buttery croissant, worth to give it a try.

Evening, the sandwiches were terrible, they forgot about the coffee, I waited for 6 minutes.

The coffee is nice and the service is good, but I hope they add some sandwiches or food that are halal. Thank you.

It is extremely cold inside. It doesn't take long for your hot drink to turn into a cold drink. Plus side: The employees are friendly.

Affordable prices but first thing in the morning there are a lot of people and sometimes it takes them a while to give you your order

They prepare excellent coffee. Food and salad excellent quality too. Staff super nice.

Dark hair lady with glasses, she is a big asset to the team. Kind polite and high customer service

Mean staff. They don't want to give a single bag for 2 coffee. Never pret a manger again in my life. Keep up the bad work.

Ordered on deliveroo , sadly didn't have one of the items but that's ok they left me a little note as they tried to contact me (my fault I didn't respond) and replaced with a similar thing and a free fruit tub 😭😭 very sweet of them. I just know the staff are sweeties and the coffee is always spot on. love it here deffo recommend this lil prett ♥️

Annoyingly not open on time with a queue of 10 people waiting outside, typical pret

Love Pret and Just Eat, great food and service

Great food and fast delivery, thank you

The delivery guy delivered someone elses order to us and i said this is for the Board of Directors meeting

Toilet, not working , all the time 😡😡

We did not eat breakfast at the hotel but tried cafes nearby. Pret-a-Manger, then you know what you're getting because all of the chain's cafes serve roughly the same things. But it also becomes a bit of a stamp of quality. A bit boring but good and you know what you're getting. Reasonable prices. We stayed in the area again in December and ate here then too, so we were quite satisfied.

So fast! Incredible service. Thanks.

Unfortunately the last two times I’ve been the food is very overpriced and my coffee cup has leaked. The staff are very unpleasant and don’t seem to care.

Missing cheese and ham croissant instead have 2 plain croissants. Photos can be provided.

always fast and excellent coffee recommend to try. The staff is always helpful and the place is never empty

Everything good except no tuna melt toastie ??? item missing yet listed on outside of bag ??

The Manager is extremely rude to her employees and even customers. Shouting at everyone.

I felt like the floor and surfaces were a little dirty and it could have used a couple more toilets. But otherwise, just another classic Pret! Very quick and not too painful on the wallet!

I went to this cafe in 2022.12 alone. I was traveler from Asian country. I asked coffee. and I payed by credit card. But. that time it didn't work. And then café clerk said to me it's on me. I surprised and appreciated him. This thing is great memories for me. I never forget it. Thank you so much.

Staff here are incredibly rude and incompetent. Have never received such disgusting customer service in the UK before. I bought lunch and sat inside to eat. There was a dirty pigeon wandering around on the floor which repulsed me and put me off my food. I tried to avoid looking at it but it was wandering around near me and I eventually walked up to a member of staff (Caucasian man with blond hair named Eugene) and told him about it. His response was 'so what do you want me to do about it?' After a moment of shock, I suggested getting a broom and trying to encourage it out. He looked at me in a condescending way and then said 'yh I'm not going to do that' and walked away. The manager (dark haired lady with an accent named Mel) was also present and she went to get a broom. When she returned, I told her the staff member's response was really rude. She turned around and said 'yes we are doing something about it but you are coming across aggressive'. I was shocked at her response too. I was not coming across 'aggressive', I was understandably upset because the pigeon looked extra dirty and put me off my food. I found the managers use of 'aggressive' unfair and offensive. Both staff members were extremely unprofessional and rude and they both lacked basic customer care and courtesy. Both of these overzealous losers should be fired as it's clear they don't know how to work in customer service. I will not be returning to this Pret branch despite it being my local at work.

The coffee is beautiful and distinguished by the quality of the coffee. They have many types of baked goods and other things. The place is somewhat crowded. The staff are good, but the crowd makes them quite late. I recommend trying the blueberry pie, which is very nice. The prices are affordable for everyone.. There will be multiple visits.

The food was freshly baked and amazing the seating was so comfortable and all the employees were so nice

The only reason I have my daily coffee at this Pret is because of Ingrid!

Horrible coffee and rude blonde hair manager extremely rude looks like she hates her job, treat her stuff really bad, Bad attitude Not coming back forever there

4 of us have started a job locally and all use this branch. After finding out that we are local for a year, we all decided to take out the £25 subscription, what a mistake, apparently 1 person cannot take 2 phones in and use the 2 separately purchased subscription to get 2 drinks. So unless all 4 of us go in there together, your friend can’t pick your drink up for you. The blonde woman behind the counter is the rudest person I’ve ever had to deal with also. So aggressive and clearly not a people person, I think she could have an argument in a room on her own. So 4 subscriptions will be getting cancelled at the end of the trial and hopefully this woman gets locked in a room on her own

My frappe got replaced with their canned cold brew mocha. I got a butter croissant instead of a chocolate one. Based on what I got,I overplayed by £2.20. The wrap was the only good thing. If you want to replace things in my order,that's fine as long as they're equal in value overall.

Worst Gingerbread latte in my life! £4.15 Poor presentation, staff exhausted and place overcrowded, coffee station is a mess. Toilet was clean.

Does not allow my subscription which is a disappointment on the company’s behalf because I’m paying £25 a month to a company that does not allow me to use it when going to their branch. Which makes me not wish to return.

I ordered pigs in blankets but got their inedible sausage roll, really disgusting, boo

The macaroni is hard and the sandwich is salty.

Rebecca is Very Rude with her Customer Service. Also they Charged me £1.25 extra for filter coffee and Still water. Please be Careful with this Branch when making Payments. They are Fraudung Customer's.

Bad service rude manager shop is filthy the coffee is bad and weak . There is flies all over the shop and on the pastries

Worst Pret in all of London, I go very often and it takes them ages to serve coffee. The staff is unprofessional and rude - they are always the same so easy to spot

Coffee quality is very bad. I changed my coffee still couldn’t enjoy .the service is good , however, toilet is broken down I had yo use next door Gail shop

Good place for breakfast. I recommend the cinnamon roll and the cappuccino 👌🏻

This is the best Pret ever Thanks to everyone

Very disappointed. I’ve been waiting for my delivery for 1 hour!!

Conveniently located opposite the Gloucester Road tube station serving coffee and snacks. Staffs are very friendly and helpful. 「

Excellent and one of the best cafes in London

Worst cappuccino ever...was just a cup of bad tasting milk

I am a regular customer, today I had just a very bad experience sipping a HORRIBLE cappuccino made quickly with the automatic coffee machine (£3.45). Please get some help for the only barista at the front and take care of ALL your clients.

Everything is fresh, a special thanks to the manager Alex, who is always kind and welcomes you with a smile, it is now my favorite Pret

Very poor service do not even look who is right in line. There is a blonde employee who calls the customers and argues with them, the service is under criticism!!!!!!👎👎👎👎👎

Very good ,efficient service! May improve vegetarian choices

A customer took another customers soya latte by mistake and when she asked a member of staff if there was another one on the way the member of staff abruptly shouted “is this my problem?” “ you should have been more attentive!” Shocking behaviour!! The rest of us stood there stunned. Is this how you train your crew in customer service? This company has gone downhill over the past couple of years.

Good variety of sandwiches and coffee. Good location and can get very crowded at peak times

Bad service, small store, long wait times....

Always a decent decaf coffee, and Posh Chedder and Pickle is a reliable choice. It feels like the range sandwiches hasn't quite recovered to pre Covid levels, but maybe it's that less appeal to me

If I don’t mention again I might never get my soya latte

Very bad service,very slow. Not enough staff , always big queue, received just half cup of latte.

Nice location just outside Gloucester Road Station. It can get quite busy at times.

Always forget what you order and ask to be reminded multiple times. Would advise they implement a checklist system so the barista can track orders on a screen. Coffee is good.

BEST CLASSIC FRAPPE IN THE COUNTRY

Everything here is nice. I wish I could stay at this address forever

Coffee everywhere!!! Bag wet! Coffee over egg sandwich and salad and everything else!!! This keeps happening with just eat and it's to the point I just won't bother using them any longer!!!

Yet again, terrible waiting time. The staff clearly have inadequate training to the standard requirements, it seems like communication is terrible which leads to forgetting certain orders, which was clearly the case for me. What really surprised me this time is the fact that Pret staff weren’t even in any rush. I guess the oat cappuccino was worth the 10 minute wait.

Value for money , but these days the quality thy offers is really low.

The staff treat us like beggars

my favorit coffe shop to setting and relax have good menu to choose ,drinck or snacks

Sometimes too crowded for the amount of staff and tills available, however staff do great even facing huge waves of coffee thirsty costumers

Recently the quality of the drinks at this establishment has been extremely poor. Until now I have had a good experience going there however the last few times I have been I have only been disappointed. Not sure if this is due to a change in staff or something but I hope it is soon rectified.