Pret a Manger in Camden

On 19 September at 11am, we were very offended by the racist attitude of the bearded staff member who served us on the leftmost side facing the counter. He first greeted us with ni hao and told us that we were not Chinese, but after repeatedly taunting us with ni hao, xie xie, and other Chinese terms, he continued to be racist to us despite the protests of the staff next to him. I felt bad and tried to quickly leave with my shopping bag containing food, but he rudely blocked my hand, and said "napkin" acted in an unknown manner. His racist behaviour made our trip very unpleasant. We will never use this cafe again, nor will we recommend it to our friends. If the head office would put some effort into managing their employees, You could be a beloved brand.

My fave ☕️ always at Pret —I can't help but drink it even at four in the morning. Many thanks to Mohammed and Satyendra for providing the best customer service. They always greet me with a grin and a wonderful 'morning.

Your subscription saved my life thanks. I think the restaurant and customers both needed the subscription service around covid so basically ingenius idea. Now its changed but i am still a member and i love it thanks

Appaling branch, filthy tables, very bad smells. My coffee was only half filled, poor quality sandwich.

Extremely stressful experience. They take your money and then it's a free-for-all. Some people go to the back of the pick-up line and wait patiently for their turn while others cut in front and take the next available drink without even waiting a minute. Nobody knows what line to stand in because the pickup "line" looks like any other ordering queue.

I have a subscription with Prêt à Manger, which I am very happy with. But I have to point out a problem: on August 31 at 7pm the store is open but they refuse to serve coffee, I can however buy sandwiches.. and I see behind that a person is cleaning the coffee machines, all that to finish a little earlier. What a shame for the manager of this store! Very disappointed

Tiny shop with 2 queues to pay and no space to peruse the food fridges (especially with a small wheelie bag in tow). Good Pret breakfast offerings (which were much more interesting than the one other food outlet this side of security). Staff were stressed and service mediocre. The “queue” to collect coffees was a disaster. Staff calling out the drink type but no way of knowing if it yours. Couldn’t find the stand with cutlery etc- it was removed from the store. There are no allocated tables. The whole process took 15mins!

How much do they charge for a cup of cappuccino? For that price it MUST at least taste good. Coffee was absolutely awful. Had to discard it after one sip. Travelled morning 26 July.

I took a wrap in the vegan section "chipotle & houmous" and after paying for it and having my first bite : "oh there is chicken and milk in it". I spat it out of course, and couldn't eat it. Putting some non vegan food in the vegan section is just wrong. It's just not acceptable. I lost money and gave it to a animal based food which I despise with all my heart just because it was misplaced. Please be careful with that, it's too important. I had animal flesh in my mouth for the first time in 6 years. You owe me a vegan sandwich.

Lydia and her colleague made my day thank you !!

Why hasn't the Pret HQ stepped in to take over this franchise? The reviews are shocking, because the store is not managed according to the rules. Tonight, an hour before they closed they said no hot drinks because the machine was 'broken'. Problem is, they have 4 machines! So wait, all 4 broke at the exact same time 😅

The manager is very rude to the customers. We have been waiting in the queue for 20mins and then the till was broken. The manager refused to filter us into other queues, simply asked everyone to go to other queue and start again - not the right way to handle situations like this.

Amazing service every single day, all the staff are so lovely and friendly and coffee is ready within 30 seconds every morning.

Served by a South Asian male member of staff who ignored the obvious fact I was waiting and served another customer first, then gave me the wrong food item and charged me for it Pret’s prices have recently started pushing some people away, then service is all that’s left, and although this was late on a Friday night, it was not on and I only though to post this review when I got home All the other times I have generally been served well here

The guy who served me was really nice, fast and friendly, he made a small mistake when taking my order, which wasn't a big deal, but his manager, the lady making the coffees, shouted at him in front of everyone, made me feel bad for pointing out the mistake, and bad for the people that have to work in that environment. The lady giving the coffees away looked miserable and clearly didn't want to be there.

Well done pret , it's very handy to keep open 24 hours. Kings Cross needed this

Quite quick polite service but really weak coffee. I’d avoid it another time. They seemed to have a lot of staff in relation to the number serving.

Bad planning, great coffee Should get sleeves Queue gets out the worst of humanity Should ban all smelly backpackers from the place

Came here with work clothes, picked up a sandwich, one woman from staff out of nowhere told me till Is there, so Obiviously she though i was stealing or. Something. Very racist. Anyway 2/10 coffe is terrible here too.

Coffee is always burnt. I asked for a chai latte today and they didn’t have any, so I opted for a mocha… again, burnt bitter taste. Save your taste buds and go to the petit pret towards the underground. Wouldn’t hurt to engage with customers and possibly smile too 👍🏻

Khalid was very helpful, kind and patient, lovely bloke. That's all I care about really - people - so he made it 5* for me despite my limited custom there. Top lad.

this pret is in a convenient location but that is it’s only redeeming factor. the food is SHOCKINGLY overpriced and I am left feeling like a peasant. Adding to the feeling of peasant was the extremely stale baguette, which left me upset and with a tense jaw. I sampled the lasagne soup and this was perhaps worse than school dinners, despite costing over £5. If i had received this as part of free school meals I’d have been upset, let alone after spending my hard earned wages. honestly avoid all food in london at this point. BROKEN BRITAIN!!!

The workers at the till are soo rude… I just wanted to pay for my stuff and I didn’t know where to tap my card and he got soo mad hahahahah

I’ve been three times, I get the last train to Paris. I have arrived at 6:45 and at 7:15 and both times they have told me that they are not serving hot drinks. I was told they stop serving because they clean the coffee machine early. It’s unfair on customers who, like me, pay for a subscription. And then have to buy coffee elsewhere because staff don’t want to serve. They have on loud music can’t hear the server. Awful experience.

You’ll have to fight other passengers to get to the counter, extortionate prices and i really do not like the club pretending two tier pricing system .. boycott the brand !

Awful flat white: £3.90 Lovely polite staff serving HORRIBLE flat white. Avoid.

An OK place to sit while waiting the train and enjoy a coffee. Has more tables and more space than the adjacent food/coffee places of the station. Shame it does not offer also some varieties of cold coffee, or milkshakes. I was willing to collect my leftovers /trash from my table before leaving, but I did not found a trash bin around, so I left them behind like also other clients did.

The fantastic approach towards customers and hospitality at a the high level deserves a 5-star review and recognition! Great experience! Thank you.

horrible incident i witness today . i saw a manager screaming at her staff member very disrespectfully and publically humilated her , the poor girl looked like she was nearly in tears . please put the mental health of your staff first . i’m very dissapointed and shocked at this abuse of power . it’s completely unacceptable and as a manager myself i could never treat my own staff like this . safe to say i will never be returning to this pret again . just nipped in for some breakfast and instead watched a stomach churning scene !

horrible incident i witness today . i saw a manager screaming at her staff member very disrespectfully and publically humilated her , the poor girl looked like she was nearly in tears . please put the mental health of your staff first . i’m very dissapointed and shocked at this abuse of power . it’s completely unacceptable and as a manager myself i could never treat my own staff like this . safe to say i will never be returning to this pret again . just nipped in for some breakfast and instead watched a stomach churning scene !

Got wallet stolen within 10 mins sitting down. Don't go there. Too many theives around!!!!

Not usually one to moan, but I come here all the time you can really tell since the eastern Europeans left. The quality of service has gone down Asians – don’t serve or look after things in the same way. I’ve noticed it with all the peers and Costas

While waiting for my train to Paris, I visited this shop store in the waiting area and bought the item shown in the picture along with some Pastel de nata. The former really didn't suit my taste; I found it quite unpalatable. However, their Pastel de nata were delicious. Initially, I bought two and they were so good that I ended up buying another. I recommend sticking to their Pastel de nata. Before waiting for the train to Paris, I saw this convenience store in the waiting area, so I went to buy the thing in the picture and the Portuguese egg tart. This thing is really not to my liking and I find it very unpleasant to eat. . But its Portuguese-style egg tarts are very delicious. I originally bought two and bought one more. I suggested that I just buy their Portuguese-style egg tarts.

It’s fine to grab some sandwiches but the drinks are pretty bad - I would never go for coffee there, some tea may be acceptable

Very annoying how they forget your coffee order and when you remind them, the stressed out guy says “it’s coming”… And it never comes… Meanwhile your train is about to leave. 10-12mins later you just give up…

It says it closes at 22.30 but asked for a coffee at 19.40 and was told no more coffee. Not sure if opening times are wrong or the staff just decided to close the coffee machine

What a disappointment from a well established outlet , poor disinterested service, lack of overall cleanliness to be able to sit and eat comfortably

Worst possible service - chaotic all, slow and essentially clueless. I have been using Eurostar for the past 18 years and never seen Pret A Manger being so neglected, dirty and inefficient. Sorry, guys, but you need a proper manager to show you how such a place should be run. Zero stars.

The food is delicious. But the service is lacking.

There was no vegan sandwich option

When you are grunted at, rather than greeted, with not a word spoken in an exchange you know it's time to remove the (in)human factor and replace the store with machines. Absolutely woeful service.

Very tiny but still a good sandwich variety. I wanted just bread or not a sandwich but salty bread and there wasn’t any so a bit disappointed

Visited pret managers on 27th May 2023 @ 5:20am at St Pancras international station. Was served by a young kind hearted gentle man named by M Ahmed. His kindness and polite manners had made my day and a trip one to remember. M Ahmed, this world needs more people like you and your smile who makes others smile and reminds us that there are genuine people like you are still existing. Keep up with your positivity. Keep spreading positivity with your smile and kind gesture. ❤️

When you queue up in the lane marked ‘Q’ get to the front and are told this lane is for collections only, you query with the server and the reply is ‘that’s not my problem is it, it’s your problem’! This lady needs some customer service training. Complete chaos, sign not working, trolly/cage full of drinks dumped outside, no atmosphere, should have gone to the other coffee shop! I flagged to the manager who apologised, but at the end of the day staff are customer facing and should treat customers with respect, looking at other reviews this is not an isolated instance. On a positive note the porridge and coffee were very nice.

Went in to get an iced chocolate before catching my train. But even before I could finish my sentence middle aged lady who was on till says “we don’t have ice drinks” with a blank rude expression on her face. Like cheer up ffs 😂

I usually don’t buy pre-wrapped sandwiches but from time to time, they come handy. But now I found relish of paper when I opened it and I don’t feel like eating it anymore.

We received lovely service from M Mohdeb, who looked after my friend when someone bumped into her while throwing her hot drink on the floor. He was so kind to make sure that we are ok and safe. Thank you.

I had the worst experience customer service was horrible. I had waited in the Que for super long and there were multiple elderly and chilrderen behind me. The person serving decided to leave the till and do other things. I decided to still Que up again and ask the manager for her name and she still decided to disregard my complaint and refused to give me her name this Persons name was something like Afra*.Manager was horrible too absolutely horrible experience never ever go to this prets horrible service and horrible attitude.

I was at the St Pancras station 2023 I was getting coffee at the Pret and one of the middle age woman served me who was very rude, disrespectful. I ordered my coffee , as I was handing the cash to her she “literally SNATCHED the cash off me” I was still quite then when she gave me my change back she threw it in my hand like I am a beggar. When I asked her is this how she is going to treat a customer, she answered me back rather than being apologetic. This is outrageous to how a customer is being treated and if the shop is busy it’s not my fault for me to get treated that way. I Pay for my drink not be disrespected this way. I hope you take action against this strickly. As being a loyal customer to PRET , I am honestly very disappointed. Very poor customer service indeed . Never getting coffee from this branch again.

Prosciutto MacCheese.. les prosciutto & mac… £7+ for some cauliflower tossed around in some basic powder cheese sauce and a few pieces of pasta stirred in. “Topped” with a burned slice of prosciutto that you can just bin. Disgusting is an understatement 🤢

Waited 15 min for coffee. Process of where to wait is not communicated properly so people taking other peoples coffee. Staff member ignored me and then tried to tell me I was wrong. Very poor.

Seriously sort out your coffee experience for customers. Chaos, Carnage, Queue jumping are the immediate words that spring to mind. There must have been a constant herd of 30 people in a scrum, scrapping over the coffees being shouted at customers from a couple of very stressed barista’s. I’ve no doubt people were just taking whatever coffee was called out. Clever customers were ordering decaf coconut latte’s to standout. Surely giving each customer a number is a simple Solution.

Matcha latte just tasted like hot milk and Mac n cheese was tasteless. Too expensive for what you get.

The most chaotic Pret (or coffee shop for that matter) I’ve ever seen. The place is a mess, a lot of shouting, waiting and incorrect orders. Quite embarrassing for a big chain.

Had the worst food poisonning after eating a humous and chipotle wrap. I had to suffer the whole Eurostar trip with stomach heach and then fainted and vomited for several hours. After 48hours I’m still recovering. I don’t get how a wrap can be so dangerous !!!

When is a flat white not a flat white. When you get it from here. Worst coffee I had from a pret ever. Loads of foam, far too hot and the cup was all sticky. Plus I was told to wait on the right so someone else who ordered after me claimed my drink because they were on the otherside. Luckily they have free tap water to cool my drink down with.

Atención justa, fríos, pero atienden rápido. Tienen varios estantes de comida preparada como sándwiches, bowls, fruta, yogurt, pan, empaquetados, agua embotellada y al frente en la caja café y más pan o galletas horneadas. El pan se ve muy antojable y sí lo está, sabrosón, tibio, suavecito. El café tienen algo de variedad, late, americano, capuchino, moka, etc. Precios promedio. Hay espacio de mesas pero siempre lleno.

Very messy. Long queue to get a coffee and not clear lines / queues. Very disorganise and you need to be squeezed on a side. Awful.

Worst customer flow system I've ever seen. You queue to order and then total kaos to get your order in another area. It just doesn't work! And then, no napkins given, no sleeves for hot cups.

A woman staff told me I can’t take a photo of the shop but I can take a photo of the menu. I wonder why?

Tonight I went there for a much needed cuppa in the cold, yet it had been closed much earlier than stated online.

The worst Pret in London is the one inside the Eurostar terminal - avoid at all costs. It’s worse than going through Eurostar security. The queues are long and slow. Once you get your coffee you have to navigate your way across the store crammed with people and their stroller cases all the way to the other side to the ‘collection point’ here they arbitrarily shout out names of coffee. You can pick up anything you like and leave.

£3.45 for the smallest flat white you've ever seen, courtesy of Pret!

Bit pricey and the hot drink 'system' is chaotic. Nice breakfast baguettes. St pancras 20.4.23

Very disorderly w/ trash cans overflowing

6 am in the morning and they serve you crossaint from yesterday and stale coffee. One of the worst Pret in London.

Very hectic with a lot of shouting and a very busy queue. Coffees and food were standard. No toppings to go with porridge.

Terrible service. I purchased food to take on the train. It was given to me in a bag. On the train when it was too late I found out that the were no tissues nor a fork? Are the staff eating with their hands? Absolutely useless. Looks like they do not understand what they are selling.

This pret branch has truly put me off on the go sandwiches. I usually go for the tuna baguette, but good god the one I had from here on 19-march was so bad tasting that it made me question why is this shop selling food.

OPEN AT CORRECT TIME PLEASE, NOT 5 MINUTES LATER. People have trains to take

Good experience, thanks to Reda for his service, he was so nice and very pleasant . 👍"prêt à manger"

Very busy open branch in the middle of the station near the Eurostar terminal. Not a bad selection. There is seating too. My issues are service and cleanliness. Service was awful despite how many staff there were. They were chatting amongst themselves and even when I was served, no attention was given. The seating area as per all Pret branches is filthy beyond words. It does make me think if the employees live like this at home? Please clean. My Scandi Style Salmon Rye Roll was so nice. Delicious. Pity service and cleanliness let them down. Would have been a 5 otherwise!

Providing good quality service in UK

Amazingly awful. Someone needs to think for 2 minutes about the customer experience. Quite unlike any other prêt, in a bad way….

7.30 in the morning and the coffee machines aren't working. I could cope better with the chaos if only I had a decent coffee.

There's a good selection of food and drink here, similar to any other Pret. But the queuing and collection system is fairly chaotic. After ordering you have to push your way to the collection area which is jammed with other customers with their bags and backpacks. If you don't get there fast enough another customer will grab your drink and you have to wait for them to make another.

Schlecht organisierter Shop, der bei Öffnung morgens bereits an der absoluten Grenze sich befindet. Ist mit dem Ansturm morgens heillos überfordert. Dazu sind die Preise nicht gerechtfertigt…

I had a ice experience at pret this morning. I got a latte and a muffin for £6, which I think is reasonable, although I would have preferred a larger cup size. The queue wasn’t long and the service was fast.

Unable to get a coffee, despite paying subscription, as the queue for coffee was too big! Unbelievable

It’s difficult to get a jambon-beurre here :(

I’ve never been so badly treated by someone as Faduma. She was rude, rolled her eyes at me, ignored me. She does not belong in customer service.

Worst coffee ever, got served an overheated and boiling oat latte and even with vanilla syrup you could taste the burnt coffee. I understand it gets busy, but you just can’t serve a coffee like that.

I understand that the prices went up due to inflation and so on ....but I'd assume the increase was to keep up with quality / standards. But I've noticing that prices are up at Pret but standards are down. Club sandwiches with tiny bits of chicken almost invisible and disguised within the mayo .....croissants that are mini croissants, .... Today i went to grab a cappuccino, when I opened it , the cup only had half cup of coffee with foam would reach 3/4 of the cup! For £3.25, and only 1 size to choose from at least fill the cup as it's misleading. There is another review in here talking about the amount of money taken from the Gov during the pandemic and the 4m taken by the Chief Executive while staff was furloughed. Completely disgraceful and disappointing as I used to like Pret but I'm starting to detest it as greed it's once more taking over ! The human being would not stop to amaze me with their shady , unethical and corrupt behaviour .

They were packed with people and still managed to be efficient and courteous with quality food.

The staff has no one brain cell between them , have been traveling regularly this summer on Eurostar and it's the most horrendous experience. Unfortunately once you are in the departure lounge there is not much choice and if you are on an early train most other shops are still closed

This is my fav breakfast from you guys ! Great fast service even tho you are extremely busy .

Quite a hectic spot for lunch. It was difficult to find empty seats, the iced coffee was missing and overall the beverages were a bit overpriced. The staff were friendly and the food was at the Pret’s us usual high standard. Yet still, would not choose this cafe when visit the station in the future

Limited availability and poor service. Avoid unless you have to. Not the Pret standard

Pret serves some of the most disgusting coffee I've ever had. Unfortunately their good intention that plant based milk doesn't cost more is lost because the stuff they use is sweetened and disgusting. Thanks for trying.

Great service from the team at Pret. Fresh great tasting coffee and the smoothie is lovely. Staff friendly and priced well for London.

Horrendous pre-Eurostar experience, would really recommend getting something before you go through to departures. The store layout or operations isn’t designed suitably for the number of people with their luggage, and staff are unable to figure out small changes that might speed things up or improve the experience

In a world of London prices this was still fairly reasonable and tastes awesome so worth it!

Worst coffee i ever had at Pret. I couldn't even finish, and couldn't change as i was already on a train Not sure this is the right spot, it was kiosk next to EML trains at St Pancras international

Pain pas frais. Un minimum de qualité de produits serait bienvenu.

Cluster f. Order a coffee. But they won't take a name or give you a number. So scores of people stand around while someone shouts cappuccino at you and you have to guess whose it is. Mental.

Twice in a row the order forgotten. Staff queuing system does not work with the customer influx associated with international trains and needs a serious rethink.

Aweful service, terrible coffee waiting system. Everyone just pushing in taking other people's coffee, and after a 30 minute wait, staff are very rude when you ask them when your coffee will be ready and make out like its your fault its been 30 minutes. Get something before you enter the terminal as you don't have any other choice after security.

Poor instructions on where to wait for food. No guidance on any roles. Poor labeling. Poor customer service. I waited 20 minutes for my black Americano. They must have forgotten because after I complained I got it in 30 seconds. Poor service, planning and management.

Love Pret. You can keep your diet in check with some of their lovely grub

Very good customer service and of course excellent coffee. ❤️