Pret A Manger in City of London, Westminster

Working early is bad enough. Then getting served the worst coffee I've ever had. Thanks. I know filter coffee is cheap, but that was cold and vile. I'm guessing it was last nights 'warmed' up. Disgusting. Didn't have time to go back and complain. Monday 19 August 6.50 Thanks for ruining my morning. AVOID

Fat, with glasses staff is was very rude.

The lady at the counter messed up my order. I ordered an Oat vanilla matcha and she prepared an Oat latte. Then refused to believe she made a mistake and told me I didn’t order an oat vanilla matcha in a passive aggressive tone. Really bad customer service.

Very good staff coffee, food and offers

Rude and untrained stuff , I just wanted a cup of ice which I was willing to pay or either use my Pret subscription, the sale stuff gave me attitude and acted in a very patronising manner saying “this is last time we do that !” Why is it even a bother ? If I am willing to pay for it or use my subscription? I am shocked about what I just witnessed… happened on Wednesday 5 June 2024 around 9:30 am

I typically enjoy Pret, but this was just a disappointing experience. Upon ordering, it should be protocol to confirm the order before asking the customer to pay so everything is correct or at least offer a recipet. After receiving my order I realised I may have ordered a hot drink instead instead of an iced one. I am not certain of this, therefore an order needs to be confirmed at the till before payment. Upon telling the cashier this, he was disinterested and said I did order a hot drink and walked away. I understand that could have been the case but the customer service is just lacking. The bread for the toasted sandwhich was not that crispy and the cookie was not fresh as well- still tasty never the less. The drinks tasted good as well. Just an underwhelming experience.

Sadly bit slow and not helpful today scanned to collect points told it didn’t work no offer of try again then ordered 2 lattes got 1 had to wait for second one only about 2 minutes but I ordered 2 at same time

Rude staff from cashier to the barista. Negative attitude and not at all friendly nor polite. Drink I ordered (hot chocolate) was tepid and not to the usual Pret standard. Will not be returning.

Very rude and unprofessional staff!

BE WARNED- extreme care needed if you go to Pret a manager. we were in London for weekend. visited Pret branch at 7 Marylebone lane. we were targeted and robbed in broad daylight 14.20pm whilst sitting at a table at the back of the restaurant. van waiting outside with door open to collect thief. staff advised afterwards this is a regular occurrence. obviously targeted and tipped off. tried contacting Pret customer service. lip service via their staff for 3 days. no apology. zero assistance. eventually i was asked if I reported the crime- which I affirmed- whereupon I was advised by phoebe that this was no longer Prets problem and there was nothing more they can do.

Coffee not very tasty and it's half empty. Heated wrap impossible to open because the burnt bits crumble apart, and the soggy bits (should there be soggy bits?) stick to the cardboard whilst you're trying.

Very rude customer service.appalling

Pret go down to much Service ok

Great Staff specially the evening manager ( young gentleman) very kind and helpful.

Coffee was burnt but maybe as a Malaysian we make better coffee anyways. Chocolate chai was good tho. Food was good. But whoever this lady in this photo was, that came and called out my family because we “took someone else’s” hot latte, maybe check if your workers let someone else take our latte too. Waited 15 mins for a simple latte while people behind us got their orders first. This rating is due to very rude and poor service from ONE particular person. And if she is this branch’s manager, damn.

مطعم سندوتشات ممتاز وجودة عاليه وطريقة اختيار السندوتشات من قبلك بالثلاجات ممتاز وشرح لها مميز انصح بزيارته

Good place to start your day with a sandwich and a cup of coffee

The most rude staff of any pret in london .was shocked how they talk to customers 😐

TOTS els establiments tenen el mateix problema, estan bruts. El menjar i l'ambient correcte. El servei acceptable. La neteja deixa molt que desitjar.

I wasn't allowed to use the accessible toilet because I didn't purchase anything first (I'm not visibly disabled but really needed an accessible toilet at that time - even having to explain this is quite humiliating). I said I was going to buy something afterwards and the guy looked at me as if I was a liar. For a £2 water that is... I got it for half the price at the nearby Co-Op though. So thanks anyway. And not to mention that the Radar key I had didn't work. I'm pretty sure that's on purpose. If you are disabled (in any way) or require an accessible toilet (for whatever reason) then you are definitely not welcome here. Duly noted!

Just a simple place. Nothing grabbed my attention.

If it wasn't for the dirty branch, I would have given this a 5 and if I had an extra hot drink as requested. I am guessing it was last cleaned NEVER! People's health are at risk. The hazlenut latte was good but Pret staff never get when you say extra hot! They need training. Staff were pleasant and friendly despite how busy they were. Nice branch with limited seats. Lovely atmosphere. Located just near Oxford Street.

I had a frappe missed this for ages

RUDE CASHIER named Jeremy. Spat in my face whilst screaming. What kind of customer service is this? Disgusting horrible little man. Leave your job if you’re not happy.

Good standard all round as usual.

Usual pret. But fella behind the counter shouts at you if he can't hear you

مطعم جميل وسريع يخدمك في حال كنت جائعا وتبحث عن طعام لذيذ وسريع وقهوتهم لذيذة منتسر في أرجاء لندن ويسعفك بمعنى الكلمة

the place so good but the manager keeps the music loud ! very loud you can not even hear others . hopefully he will stop doing that . the value shouldn't be more than 30%

Good fast-paced place Would recommend using gloves when putting lids on disposable cups. Not everyone wants hands touching lid for hygienical reasons. a smile goes a long way, and extra attention to detail would be much appreciated

Rude miserable unhelpful staff (the woman working today 18th feb) and coffee doesn’t taste like it should

Nice food quality and amazing staff service. The place is so busy but everything were managed amazingly. Thanks for keeping this high standards of hospitality and food. Thanks for Edwin helped us throughout

Have a subscription, ordered one chai latte. Prepared within seconds, cup was not even half filled it just felt like they just gave me an empty cup. No taste. Prefer new cavendish street PRET

I have been using this Pret for more than 5 years. No matter how busy it is the team in this place they always deliver excellent and consistent service. The manger Alex is always there and it is incredible the way he runs the store from cleanliness, building his team and never run out of stock. Further more the opening and closing hours are always consistent unlike other Branches. I would just hope the management at Pret realise this and adapt the model in other stores.

من أفضل أنواع القهوة والمخبوزات لذيذه

The employee with the name lulia need somel customer service training. For no reason she was rude and showing an attitude. I waited a while for my drink and when I asked, with a funny, annoyed and rude voice while slamming the cap and making a mess on the counter, said "it was here for a very long time". When I said that is not exactly what I ordered she obviously annoyed from me, for no reason, maked funny face and walked away. I didn’t provoke this attitude with anything. Maybe a manager has to talk to her to find what accumulates her unprovoked attitude issues towards clients.

Nada especial para salir del paso, pero la atención fue algo descortés, solo volvería por emergencia

Tables and chairs could be cleaner

Me la pase almorzando aca. Es buena la comida, no es caro y te atienden rápido.

The staff is tense, unprofessional, they raise prices on tourist customers. 👎🏻👎🏻👎🏻

Nice place and good location more seats available. Service is good

Today I went to try to have a coffee in this Coffe shop I was in the queue wen was my time to get Coffe the attendant told me that I was in the wrong queue and he told me next time to stand in the left side . I ended up leaving without buying the coffe I found it an insult when there wasn't a sign telling me which side I should be on.

I ordered a croissant and it was very bad and old then the manager asked Sally to change it and she refused and it was very bad Or do I want to go to this branch again because the staff is very bad and raci

Always dirty. If you want to eat in bring a cloth with antibac spray. The coffee is fine, everything is overpriced as you would expect i guess. Food can be good. Every table seems to wobble. Seems to have a problem with lots of flies in store. Its my workplace coffee shop so have been going for years. Fly problem has remained for more than a year. Needs new management.

Great sandwich for your money 💰

Bad service, not clean at all in all areas and Bathroom out of order

Well run clean Pret nice staff you know what you are getting

Jeden z gorszych lokali sieci. Kawa zrobiona na byle jak.

I love pret but it's a struggle to get a frappe or a shake ? & When you ask more often than not you get treated with distain

Love the Frappes at Pret, but not all restaurants serve it. The ones who do serve often run out of the Frappe.

worst iced matcha latte I've ever had, wasn't blended properly just had so many powdery bits in it. staff weren't particularly friendly either.

Visited both on both opening and near to tge closing hours. The guy who served me on morning was really acting weird as if he is hearing 'do you have fresh filter coffee? ' question for the first time. Evening crew was fine. Filter coffee is gross. Americano is okay.

Given the overall positive rating this place has I can only assume we got bad staff members. The gent serving us was clearly not a morning person, the female barista the same. Most frustratingly, after telling myself I’d indulge & have one of the Xmas drinks with whipped cream they had none!! It’s Christmas folks, you have Christmas drinks!!!! How can you have no cream!?

I ordered the love bar latte. I like my coffees sweet and not too strong, this latte had the perfect balance! Unfortunately, this store is not open until the advertised closing times. I’ve found on two occasions now that they close at least 1 hour before closing time. Not sure why they do this. If you want to go, I’d recommend going before 4pm to avoid disappointment.

I Had a Good service and you can find peaceful seats too

Rude experience when asking for a filter coffee. If you don't like serving this 'low cost' option, then why offer it on your menu?

Awful coffee since the coffee subscriptions started and some really rude staff commenting on the volume of people waiting on coffee.

רשת של בתי קפה עם קפה טעים וגם מאפים. שם שתיתי קפה ומאפה כול בוקר. כדאי מאוד לבקר גם בבתי הקפה הקטנים והמקומיים.

Closing at 5pm not 7pm as stated. All cold drink not available

Decent space, nice staff/service, great coffee. Only downfall (which costed it the 5 star rating) was the lack of charging stations which is quite important for a coffee shop...

Always helpful staff and friendly service, I love going to Pret.

I was going for a coffee somewhere else and wanted something sweet to go with it. I was looking for the dark chocolate but they didn't have it. Had the milk chocolate bar which was nice. Hit the spot, creamy and nice with a bitter coffee and low calorie too! Service was OK. Could be more helpful.

Awful experience. FERNANDO is very RUDE and UNPROFESSIONAL. He messed up my drinks each time last 2 weeks, even found blended plastic in my drinks! When I order a smoothie I expect to get a smoothie, not apple juice with frozen chunks of pineapple and mango and BLENDED PLASTIC ! FERNANDO rudely told me that this is how they do it, and if I’m not happy I can leave the shop, as i am not welcome, although I paid subscription even in lockdown, while I haven’t used your services. He menace me to call the police just because I dared to complain. I work as well in customer service, but this is by far the most DISGUSTING EXPERIENCE I ever had!! FERNANDO NEEDS TO LEARN CUSTOMER SERVICE AND TO BE POLITE WITH CLIENTS!! PRÊT hope you will deal with your staff!!

Loved the food and the service!

Lovely coffee went with my friend beata relaxed place actually quite busy !! One of my favourite places to have coffee ☕ especially this branch

Busy, but friendly and efficient

Like every other Pret in the world...

Very good place to have a short break

Good place between home and work at breakfast with coffee

Consistently good, love the pain au raisin, but please bring back the sliced egg and ham baguette! It's funny how you get attached to a certain thing, but as habits go its not the worst. I'll have a flat white to go as well please

Very good place for a peaceful time and delicious snack

Nada especial, lo he mencionado antes y todas las ubicaciones tienen los mismos productos. No hay nada especial, lo prometo. café - SIN emparedados - solo si no tienes mejor opción

Celui de Baker street est devenu au fil du temps mon spot pour ma pause d'après midi. L'ambiance y est sereine et détendue et le shop est propre, équipe jeune et sympa. Je le recommande à celles et ceux qui sont dans le quartier.

I buy tumeric, cayan pepper and ginger shot, which is very healthy.

يوجد في جميع الشوارع وعنده سلطات ومعصائر وشاي وقهوه واختيارات كثيره

Ha pasado bastante tiempo desde que visité un Pret a Manger y necesitaba desesperadamente una "parada de confort" y la Galería que quería visitar (la Colección Wallace) no se abrió durante al menos 20 minutos. Buscamos nuestra cafetería más cercana con instalaciones. Pedí el código del inodoro con nuestro pedido y el personal no pudo haber sido más servicial al abrir la puerta para mí. Además, muy sorprendente, el café era realmente bueno. Estoy muy impresionado con el personal que se las arregla y se puede mantener contento y sonriente todos los días a pesar de tratar con trabajadores de oficina y turistas. ¡Bien hecho!

Freshly made sandwiches. Reasonable price.

How can the staff here be so useless when the staff at Pret the other side of Portman Square are a hundred times more efficient? Don't bother unless the place looks empty.

Great filter coffee for 99p. There is a good selection of food and drinks ideal for your lunch, especially for the many people working in the many offices along Baker St. Coffee doesn't have to expensive. Love the filter coffee here especially as when I come in I am normally en-route to a meeting with clients.

Es uno de nuestros rituales de Londres, el Veggie / Cheese Pizza. Buen lugar para el personal del día y encantador sabor que nunca cambia.

Good coffees and friendly staff.

Essen war gut, freundliches Personal und nicht zu voll

A very nice cafe/restaurant. Staff are excellent, helpful and smiling. Good service throughout.

È l'ideale per uno snack salutare durante la giornata. Pret a manger è diverso da un fast food, soprattutto per il cibo preparato artigianalmente con alimenti freschi, riforniti continuamente. Buoni i panini e le insalatone, deliziose le centrifughe e gli smoothies, discreti i dolci un po' troppo british per il mio gusto. È possibile consumare il cibo sia nel locale oppure portarlo via. Si possono acquistare anche bevande calde alla fornita caffetteria.

Excellent coffee and perfect place to catch on work

Trovi tante cose da mangiare e da portare via

Opciones bajas en calorías, ensaladas y sándwiches recién hechos en un ambiente agradable. El café es bueno pero como en otros lugares cercanos a inasequibles.

Nothing wrong with Pret a Manger usually, but I had a very poor experience yesterday. I needed a toilet in addition to my usual Pret lunch. The Baker Street Pret's toilet was out of order and so I went next door to McDonald's. When I returned for my Pret food I asked the staff how long their toilet had been out of order. They said 2 weeks! Clearly very slack management.

Really great customer service. And boy are they quick!

Das Esssen ist gut, der Kaffee sehr gut und die Bedienung freundlich

Nice place for breakfast, however keep away from the croissants.... always under cooked & very doughy on the inside.... inedible

Amazing staff, really nice and helpful. Food is also quite good.

Ideal für einen kleinen Snack, der Kaffee ist gut. Die Läden gibt es wirklich überall in London. Die Preise sind OK. Einziges Manko finde ich, selbst wenn man den Kaffee im Laden zu sich nimmt bekommt man eine Wegwerfbecher, das geht auch anders.

Good food and good price with toilet. Good attention. Perfect.

Nice place, same standard as all the other Pret A Manger Restaurant. Good seating place and phone charging plugs available. good cup of coffee as always.

One of the friendliest Pret teams we’ve come across. Fantastic service, always with a smile. Team always seem happy working, and always happy to help. It’s the place to go for the best soy latte, and a smile to start your day!!! Thanks team 😊

Fresh sandwich and friendly staff

Propre et agréable avec 1 personnel sympa

Everything you love about Pret is here. Relatively small branch, staff are helpful and service is good.

Precios no excesivamente caros.

Bread was too crusty. Customer service was great nevertheless.