Premier Inn Telford Central hotel in Telford and Wrekin

I booked my second stay for last March. It was a business trip. Not much wrong with the rooms, besides the fact that the AC is a bit loud. The problem I’ve been having is that as it was a business trip, my company asks for an invoice, which I never received after booking it. So I tried email the team, never got a reply. I called reception two days ago, someone picked up the phone straight away, got all my details, confirmed my emails and said they were going to forward it to me. However it has never arrived to my emails. Now, I’ve been trying to call them, did more than 15 times in the last two days, and nobody ever picks up. How can a hotel reception in two days never picked up a single phone call?

We love the premier inn as you always know what to expect. We stay here en route to family to break up the journey. We have had breakfast at the beefeater before. This time, we were a little disappointed. It may have. Een the time we arrived but they were low on some of the items and I didn't find my food to be very warm. We ate it all the same but wasn't to normal standard.

Excellent location just off motorway clean but funny smell in hallways like feet Staff excellent

It's a Premier Inn, good rooms and friendly staff.

Really lovely staff. Restaraunt food offerings could be better.

Really good except I don't like rooms that do not have a window that opens

Good nice rooms, good for use case

Nice comfortable rooms with decent staff, pub next door for food

Didn’t live up to the normal standards of a Premierinn.

Excellent really impressed with rooms level of comfort and service. On arrival treated very well. Really comfy bed spotless room very impressed thank you will stay again

Room was nice and comfortable. A bath was much appreciated, makes a change from just a shower. No public area/lounge. Dining at Beefeater next door - food good.

Fantastic place very comfortable, staff couldn't do enough for you

Stay was decent and budget friendly. Room was clean and bigger than expected. The initial room we were allocated had a weird scent and this was quickly resolved by staff that gave us another room without any fuss in two minutes.

Didn't like this Premier inn. Waited up to 10minutes to be checked is as no one the desk. No apology when they did turn up. The room was meant to be two twin beds there was a king-size and a very uncomfortable fold-up bed. A very horrible smell lingered in the room too. The only positive is that it's next to the train station. The first P.Inn I've not liked.

Stayed for a week, one of the team Sarah, dealt with 2 issues I had during my stay in a quick and efficient manner. Thank you.

Excellent place to stop. Staff very friendly and reasonable prices. Right next to a Beefeater.

The staff were very friendly and helpful with good suggestions of places to visit. The waitress for breakfast was particularly helpful and friendly. The whole place had a welcoming feel.

A brilliant premier, you know what to expect with a premier in and this premier inn was brilliant, thank you to Steph and her team for looking after us we had a lovely time and thank you for your recommendations for places to visit. We certainly will stay here again.

Food was not very good in the resteraunt an not much close by seemed in middle of nowhere