Premier Inn Stoke/Trentham Gardens hotel in Stafford

Very generic premier inn. Very few disabled parking spaces. Staff doesn't make sure that able bodied people refrain from parking in designated spaces for disabled even though you have to give your registration number.

Staff were very pleasant and helpful. Sleep was very good Food was nice

Very good stay and a very special mention for staff member Leanne on1st march stay. My wife is in a wheelchair and she could not do enough to help. Many thanks to her. Will definitely stay again

A nice hotel. Very nice rooms, clean and tidy. Reception staff helpful and friendly. Unfortunately let down by the restaurant. The food is ok but the service is atrocious. The first night was not offered any desserts after the mains. The second night, had finished main course still had not had any drinks. Table was cleared then approximately 30 mins passed before asked if we wanted any dessert. To top it of I was charged extra for things that I didn't have. After several times of trying to explain only one of the extras was mine, I just ended up paying the bill as for the sake of £5 I just couldn't face trying to explain it again. Lets hope tomorrows service is slightly better.

All heating, air con turned off as usual in the rooms at premier inns, you have to ask at reception for these basic services to be turned on, shocking, I try and stay anywhere else these days, (3 days a week) premier inns have really deteriorated in the last 2 years, very poor value for money, they need a serious if they want to survive,

Loved the stay. Very lovely room. Good location. Will be staying again.

Don't call this hotel. It's an 0871 number, which charged us £0.91 for 11 seconds. Really!! Their number should be an 0333 as the other Premier Inn hotels around the country. Shame on you!

Clean rooms, good food, nice location. Could do with more parking but we managed to find a spot. Staff is very friendly and helpful.

Decent room totally spoiled by continuous noise from the adjacent dual carriageway at the rear of the hotel. The double-glazed main window has a large ventilated head and the secondary glazing is poor. So much for the good night guarantee!

Dear Premiere Inn Management, I am writing to express my extreme dissatisfaction with the service from your company with my booking at the premier in Trentham 19/12/2024. My journey to the hotel was severely disrupted by three consecutive train cancellations. Despite numerous attempts to contact the hotel by phone for over an hour I was unable to reach anyone. This lack of communication left me feeling stranded and extremely anxious about my accommodation. Furthermore, upon checking the hotel website, I discovered that the hotel would be closed after 11:00 PM. This information was not communicated to me during my failed attempts to contact the hotel by phone, causing further distress and uncertainty. The lack of support and communication from your staff during this stressful situation is completely unacceptable. I expect a full explanation and a full refund . I look forward to your prompt response and a resolution to this matter. Sincerely, Nicola Hefetz

A great location to visit Trentham gardens and the estates as well as the shopping village. The staff were friendly and attentive. Comfortable room although the layout is a little odd. The wash basin is not in the bathroom but in the bedroom, which is not ideal. Breakfast was to the usual standard with a variety of options to cater for different dietary requirements. For the size of the hotel, the car park is on the smaller side but we were able to find a space.

Kirsty and Leanne were amazing during my week long stay.

Dont pay for the Premier Plus rooms they back onto a busy dual carriageway, awful!! And their so called money back Guarantee is a con!

Location good,service was really bad waited at reception for ages.Room had a window with a public path outside which i was never told about when booking the room bathroom had a frosted glass door and it also never had a lock. Luckily was only stay 1 night ,Bad experience would not recommend .

Second time we have stayed. The second night of broken sleep caused by drunks. Find somewhere else is my advice

Staff are very friendly, rooms was nice and clean.

Horrendous.....hotel undergoing major renovations July August and September....booked via app and no red flag saying anything about this highlighted to warn people and nothing in emails sent to us...work starts at 8am till 6pm Mon Fri ...and slightly later at weekends....room rates seem to have doubled aswell they are doing floor by floor so doesn't matter where you stay you will be affected by the noise

Comfortable and brilliant access for Trentham

As good as usual for what we needed but old layout in room of sink in room rather than separate in shower and toilet. Otherwise bed as comfortable as usual with other room facilities 👍

Could not find a travel lodge, always cheaper for a similar level of luxury.

Big room, comfy bed, clean tidy hotel!

We only stayed for one night, but everything was perfect. Extremely friendly staff, great location and free parking. Recommended.

I booked for stoke on Trent for tomorrow night and it has printed an invoice for the 6/5/24. Tried getting through to Premier Inn but to no avail. If this is how they treat their customers then I’m stopping using them, and that is quite a lot!!

Bathroom does not have a proper solid door. Its glass with no latch or lock, and lets the light and noise through. Sink in the bathroom - not in the ensuite. Do not stay here if you are with a family - you will not get a good nights sleep. Would suggest its only really fine for single occupancy. No towel rail - and no hooks to hang towels. There was a switch to turn on the towel rail - but it seems it has been removed. They obviously didnt think to replace it with something else. I used the hangers in the end. Wierd. Premier Inn room designers do not need to "re-think" what an ensuite is. Please put the sink in the ensuite, use a normal door, and add somewhere to put towels please. Stick to the basics and if you dont want to - you should really halve the price!!

Great midweek work venue with lots to do when not working as it mainly services the attached Trentham gardens retail visit.

great premier inn fantastic rooms and staff