GastroRanking-logo
Score
OpinionsNoteGoogle3644.3

comment_iconOpinions

I’m honestly quite disappointed with how the situation was handled at the front desk. The woman we spoke to was far from welcoming and made it unnecessarily difficult by saying a 17-year-old couldn’t stay in a family room or even have breakfast unless we booked an entirely separate room. So, we went ahead and booked another room just to comply—only to find out that instead of the family room we originally requested, we were given two double bed rooms. It felt like we were being talked down to rather than helped, and the whole experience left a bad impression.

site_logo

freddie palmerthompson . 2025-04-14

MORE AT Google

Rooms are spacious and exactly what's needed, only downside is water pressure for shower is a bit low.

site_logo

Karl Hulse . 2025-04-08

MORE AT Google

Room was fine. Mattress very comfortable so slept well. Cleanliness was top rate, good quality furnishings and bathroom fittings. Nice and quiet location, room had good temperature controls. Great value for the price we paid. Could improve: toilet paper is cheap and nasty (why can't you have rolls - yes I know some people nick them), loo seats need replacing from the looks of two in the rooms we had, TV controls need checking for batteries.

site_logo

Liam Wilson . 2025-01-11

MORE AT Google

Had a last minute stay here due to unforseen circumstances, And booked for the wrong day. Receptionist Stuart done everything he possibly could to ensure we had a room. I highly recommend this place. Staff are very friendly and helpful. And rooms are very neat and clean.

site_logo

Kalem Arnold . 2024-12-27

MORE AT Google

Everything great except the breakfast place where the toilets were absolutely disgusting.

site_logo

David Harvey . 2024-11-25

MORE AT Google

Very pleasant experience. Although bitterly cold outside, the room soon warmed up due to efficient air con. Tea and coffee in room plus large screen TV and excellent fast free WiFi . Attached table table restaurant breakfast was great value at 10.99. friendly staff, large car park, easy access , would stay again.

site_logo

Philip Highway . 2024-11-22

MORE AT Google

Thr best premier Inn i have stayed in and I travel the UK. A Warm welcome when I arrived last night. The staff really go the extra mile enhance your stay. Bed is comfy, location is great. Shout to Sarah on reception for her kindness and help.

site_logo

Cheryl Pickard . 2024-11-20

MORE AT Google

Fairly dated and very expensive for what it is.

site_logo

Kelston Tobin . 2024-11-12

MORE AT Google

Stayed for one night, booking online super easy, I called in the morning to get early check in which was processed. When we arrived Sara greeted me by name and said she was expecting me which was a great touch to make me feel special. Anything we asked for they delivered quickly and with a smile 😁 Would stay again!

site_logo

David Black . 2024-11-09

MORE AT Google

Booked the wrong date and tried to get a refund as they wanted an extra £96 on top of the £50 I already paid online for a Wednesday night. Lady on phone was abrupt and couldn’t help as the computer sets prices. Don’t bother phoning premier inn other numbers as no one answers. Disgusting service from this company and will never use again. Hope you enjoy the £50 you’ve stolen. Update: cannot get a refund as it’s against their policy. So it’s my fault clearly that they have taken my £50. Silly me. Next time I will just go up to the desk and give them my money and not stay. Because I love giving my money away

site_logo

Christian Sparks . 2024-06-19

MORE AT Google

We had an overnight stay here before heading to the Isle of Wight ferry terminal the following afternoon.Sophie on reception was really helpful and informative. The room was spotless with plenty of towels.Kettle & teas ,coffee and milk.The bed was really supportive and comfortable.For 50 pounds per night we thought this was great value.Just 11 miles from the WightLink ferry terminal.I would definitely recommend this place.

site_logo

jean tarrant . 2024-06-17

MORE AT Google

All photos show baths in rooms but this had a shower, I book hotels that have baths and not having one was a real let down. The room was clean and tidy like every other Premier Inn but this along with the tragic free WiFi which is chronically 'connected with no internet' basically forces you to have to pay for the 'ultimate WiFi'. Breakfast it worth it for convenience. All round it's good, but the niggles let it down.

site_logo

Juli M . 2024-05-20

MORE AT Google

Amazing & friendly staff. Today, the receptionist were so kind and lovely to go extra mile on calling few places to find out about my baggage that's been missing past few days. Million of thanks to her, because at least now we know where it is. Keep up team horndean for your wonderful and friendly service. ❤️

site_logo

Priya Christine . 2024-04-24

MORE AT Google

When we entered our room it smelt musty, but it cleared after a short while. Staff were very good.

site_logo

tanya chubb . 2024-03-18

MORE AT Google

Stayed here for valentines day 💕 Lovely treats in room Staff amazing. Room clean. Happy to return

site_logo

Sara Davidge . 2024-02-29

MORE AT Google

Similary restaurants in South East

restaurant_img
4.3

176 Opinions

location-iconBolley Ave, Bordon, GU35 9HG, United Kingdom
outdoor_seating_350138takeaway_350138delivery_350138

Under new management apparently, but still as welcoming as ever. The food we ordered was lovely. Particularly recommend the sharing platters.

restaurant_img
4.3

1276 Opinions

location-icon4 London Road
Other cuisines
outdoor_seating_196991takeaway_196991delivery_196991

Lovely food and staff are very friendly

restaurant_img
4.3

643 Opinions

location-iconBinsted Rd, Blacknest, Alton GU34 4QD, United Kingdom
outdoor_seating_346795takeaway_346795delivery_346795

Always a lovely warm welcome, great staff and a fab festive atmosphere

restaurant_img
4.3

125 Opinions

location-icon29 Lavant St, Petersfield, GU32 3EL, United Kingdom
outdoor_seating_346918takeaway_346918delivery_346918

Excellent service and great knowledge on gluten free, I didn't like the batter it was very hard and all overcooked

restaurant_img
4.3

166 Opinions

location-icon29 Raven Square, Alton, GU34 2LL, United Kingdom
outdoor_seating_393981takeaway_393981delivery_393981

Lovely service and great team! Been coming here for years, so nice to be back.