Premier Inn Milton Keynes Central (Theatre District) hotel in Milton Keynes

Perfect location Super clean rooms

Location of the hotel was perfect as the theatre is a stones throw away, as are a great choice in restaurants and bars. Room is as expected, good for the night with everything needed. The main thing lacking was customer service, the most important thing. When we arrived there was a queue of 10 with no member of staff to greet anyone or help, whilst the self service machines were all out of order. A lady appeared from the office, took our name on the booking, and walked into an office and didn't reappear for 10-15 minutes. She didn't give us any information of where anything was and if we were parked under Premier Inn's spaces. When it came to breakfast, we arrived to the restaurant, were handed cutlery and napkins and told to 'just sit over there'. No table was made up or wiped down prior to us 'sitting over there'. When I asked for ketchup, I was greeted with a huge sigh from, who I think was, the manager who reluctantly went to get me some. Overall, not very impressed with this hotel on this visit.

Unfortunately the hotel was experiencing a lot of problems. The reception laptop had been stolen and the key card system failed. There were no staff for check-in and many were disinterested in helping guests. Colin and Maddie were brilliant though. Rushed off their feet with the added technical challenges and batting off abuse from frustrated customers, they remained professional and did their best throughout with a smile. Having to ask to use the toilet and be taken to your room isn't great, but having to do this whilst serving in the bar/restaurant and manning reception probably wasn't what they signed up for either. Huge thanks to them both.

Really enjoyed my stay here. The location is very good, lots to see and do in the vicinity. Campbell Park is a must. Food was very nice.

Ideal location. Modern, comfortable room. Helpful & friendly staff.

Great location. Smooth check in. Comfortable bed. Room could do with a freshen up. Breakfast nice but front of house staff miserable and looked like they didn't want to be there. Sat by the window for breakfast and the blinds were filthy.

Very well located Premier Inn. Ideal for clubs and restaurants. Rooms were as expected. Parking should be free though!

Overall very disgusting and considering we have been using Premier Inns for the past 8 years for this yearly trip I don't believe we ever will again. The receptionist during the night was accomodating, giving us a new room which was infact bedbug free thank god. Overall however looking back whilst the eating area and stair ways were "Clean" the Rooms, Elevators and Reception were really quite disgusting with Dust and residue as if someone had spill drinks down every wall or surface around the Hotel. And to top it off we now have to be very careful making sure we wash and clean absolutely everything we took with us to the Hotel incase we have brought any back with us. Overall just pure filth and I find it hard to believe the staff or cleaners wouldn't have noticed the bed bugs if they were doing their jobs properly. To top it off we went further back through reviews after the fact and found another review from 4 months ago mentioning bed bugs too so this is far from the first time and I highly doubt the last either.

Comfy beds. Love the mattress at Premier.

Lovely rooms very clean and great staff

We went to the restaurant at the Hotel for breakfast x had a very enjoyable time meeting up with family x all the staff are so friendly and helpful x asking the chef you can get poached eggs if you would like them x

Iv stayed at hundreds of premier inns over the years & the service and food at this hotel is the best!! Hats off to the chef and the lady’s on service today!

Poor Internet and phone reception.

First 2 weeks were good 3rd week I was in a room next to a service room and they were noisy and kept waking us up

Great location to get the most of what is around you. The rooms are clean and spacious. The one downside the the large queue outside the door to check in with one guy working on the world's smallest laptop to check us in and program the key cards.

Great room service and location. Went premier plus which was lovely. The only fault is pop world next door so loud and bass until early hours of the morning so didn’t get much sleep at all. Kind of ruined it entirely and think venue needs to think about thicker windows to stop the sound as ruined the night for both me and husband but also my in-laws who were on a different floor.

Had dinner here, poorly cooked, burger was still pink inside! The staff member didn't have a clue of what he was doing, given us poor advice The only positive was the new guy ( with a beard,) he has only been working there for a week but was excellent and his service was excellent 👏🏾 The rest of the staff were useless and food was terrible

Must be the worst Premier Inn I ever stayed at. If you get a room near the end of the building next to the huge Premier Inn sign hanging off the side of the building you better get yourself some earplugs or another room as the sign would be rattling all night long in the slightest wind and you defo not going to get a good night sleep. If you planned for camping in a tent in a storm then you wouldn’t disappointed because that is what it sounds like. Toilet near the reception was absolutely disgusting. When I say disgusting it means it looked like no cleaning was done to it in past 3 weeks. Food subpar, service was slow, breakfast juice jars looked disgusting, dirty