Premier Inn London Waterloo (Westminster Bridge) hotel in Lambeth

Air conditioning didn’t work properly

AMAZING LOCATION! Since there are no Turkish reviews about the hotel, I wanted to write a detailed review. First of all, the hotel also includes the historic building of the “General Lying in Hospital”, a historic maternity hospital in London. Our room was in this historic building. The entrance to the hotel is from the 14-story plaza section. The elevators also work in this 14-story hotel building. If you are on the historic side, you go to the other building with a few steps after getting off the elevator. The old hospital section is 3 stories. If your room is on the 12th floor or higher, you can also see the Big Ben, London Eye, and the Parliament Building. You make your reservation for the hotel through its own website and you can check in at the check-in machines at the entrance and get your room entrance card. The hotel check-in time is 15:00. We arrived early in the morning and left our luggage in the storage area free of charge. When we left the hotel, we left our luggage in the storage area free of charge and picked it up in the evening. Location: 10/10. It is located just behind the London Eye and a 3-minute walk from Westminster Bridge. We started the day by walking on Westminster Bridge every morning and enjoying the view of Big Ben and the Houses of Parliament. There is M&S Food 300 meters from the hotel, where you can shop for food/beverage. There are also coffee/bakery chains such as Gails and Starbucks 250 meters away. If you are coming from Gatwick Airport, it is a 7-8-minute walk to Waterloo train station. It is a 5-minute walk to Waterloo tube station. There is also a bus stop right in front of the hotel. Rooms: 7/10. The rooms are small but functional. The bed is very comfortable. It is very quiet at night. The window is completely locked, so it cannot be opened, this is a minus. The bathroom is adequate. There is no wardrobe with a door in the room, there are only hangers. There is no mini fridge in the room, which is a big deficiency. And most importantly, there are no slippers in the room. When I asked at the reception, I learned that they did not have any. We did not have any problems since we brought two plug converters with us, but if you forget them, they are sold at the hotel for a high price of 8GBP each. Amenities: 5/10. No minibar, no water service in the room. Room cleaning is done if you request it, you can request it every day, there is no limit. There are vending machines at the entrance where you can buy products such as drinks, toothbrushes, toothpaste, but the prices are high. Instead, you can choose the M&S Food market very close by. We preferred without breakfast (breakfast is 13GBP per person), and we usually had our breakfast at Gails or M&S Food nearby. Prices: Prices are better than the hotels found on chain hotel search sites. When you look at it according to its location, it can be called f/p. If you have luxury or high comfort expectations, you should not choose it. In short; if the price is attractive on the date you will travel, you can make a reservation without hesitation.

Good location staff helpful Normal premier standards

Wheelchair access is very bad I was in an accessible room on the ground floor nothing in the room was at wheelchair height so I couldn't unpack my suitcase because I couldn't reach anything in the room coat hooks were too high and I had to get a member of staff every time I wanted to go to my room and had to ask a passing guest to go get a member of staff from reception every time I wanted to leave the hotel

Sleek, spotless, and super comfy

Excellent location clean rooms friendly and helpful staff

Decent location, near the Southbank and Waterloo Station. The room was small and didn't have much of a window or view. The bed was very comfortable however. Breakfast choices were fresh and tasty. Staff were generally friendly and pleasant.

The staff are friendly and as helpful as they can be, the restaurant is really good too. I booked a wheelchair accessible room which is 1. Only accessible with assistance from staff to operate a platform lift. 2. For staff to open the second leaf of a door as the single is too narrow for a wheelchair. 3. This means you have to rely on passing guests to alert reception that you would like to leave your room so that they can open the door and operate the lift (no working intercom) 4. Inside the room, coat hooks and shelves are at standing height. 5. The mirror for the hair dryer is at standing height. 6. The curtains are not accessible by wheelchair to draw them. 7. No shelf in the shower to place bottles on etc.

Somebody stands there supervising your check-in process and refuses to do it themselves. The other hotel that Google accidentally directed us to in error, however, did offer to expeditiously check us in even though it was for another nearby location in the end. Rooms were small with very limited room for clothes. Bathtubs were tall to get in and slippery to shower in with half a glass door that made the whole floor wet and soaked our second towel. Breakfast was great, but watch out for people without manners pushing and shoving around the buffet. Was able to leave bags for the day's exploration without an issue. Stopped someone who tried to enter behind us at night without an access card and front desk flagged them and stopped them until their "friend" could come get them. Short 5-7 minute walk to London Eye if you have $'s as well as nearby subway station, and also nicely located near Waterloo BR/Eurostar train station.

Nice location in London for tourists comfy rooms.

We stayed at this beautiful new hotel from Tuesday to Thursday. We had the family room. It had a large double bed and a nice, large sofa bed. Check-in was easy and straightforward. All the staff were super friendly and helpful. The hotel and the rooms were very clean, and you can tell it's brand new. The surroundings are perfect. The Temse, the London Eye, and Big Ben are a 5-minute walk away. Waterloo tube station is a 2-minute walk away and takes you everywhere easily. Thank you for the lovely stay.

Friendly and cooperative staff specially "shahid / shfa" he was great, but reception is hard to reach as every time i want something i need to go down to the reception

Perfect location for tourists in London, we loved it!

My room is little bit small. But it's very tidy. I can see London eye from here which is amazing. Location is perfect. Westminster abbey and London eye are just 5 min walk from here. Lots of attractions nearby.

Zero customer service and zero responsibility for problems. a shame

Comfortable and well priced hotel. Great to go with children. Children's breakfasts are included in the price per adult. I don't recommend it for dinner because you aren't well prepared for that, but it has places to eat nearby. Very close to Big Ben and the London eye. Brilliant

Everytime I go to London I book here. Great value fir money. Great location.

Great location but hotel is awful. Lift out of order. Depressing rooms. Very noisy. Breakfast is mediocre.

Great hotel in a great location! 5 minutes walk from the London Eye and 8 minutes from Big Ben!

We had an amazing experience from the beginning to end! A warm welcome was given on arrival with smiles and hellos everytime we returned after a day out. The room was clean and fresh. We ate a few times here during our 5 night stay. Breakfasts and evening meals and both were very nice. We had to order vegan sausages for breakfast and this was no problem and they came out fast. The food was hot and the staff very friendly! Even the cleaning staff we met in the corridors had a smile! What a great all around team!!! Defo the best premier we have ever been to! We done to you all and THANKYOU XX

Friendly and helpful staff. Great location.

We stayed in two rooms. A family of 4 with kids (8, 13) staying in their own room. We didn't get adjoining rooms as requested, but they were very close and so very convenient. Rooms were clean and had comfortable beds (the pillows were pretty bad though). Very bad wifi, if you don't upgrade.

I’ve stayed here many of times over the years and it’s one of my favourite! One time they even gave us a room on the top floor with a view of the London eye and Big Ben! Stayed here this weekend again and cannot fault it! Clean, spacious and great location! I forgot his name but shout out to the Greek man on reception, very friendly and accommodating!

The room was nice and comfy had what we needed. The food in restaurant isn't as good as what it used to be and probably won't eat in there again. It was ok just lots of great places to eat just a short walk from the hotel. Overall it was a good stay and will stay there again

We visited London last month and we stayed at this hotel for 5 nights. Everything was great and the staff was incredibly friendly, especially Sakis, a very polite and helpful receptionist, who welcomed us warmly and offered us his advices and recommendations. (Saki if you see this, ευχαριστούμε ❤️) Our room was on the 12th floor and had the perfect view of Big Ben!! It was also very clean and the bed was super comfy, like you’ve been hugged. The hotel has a bus station right outside and it’s a 3 minute walk to Waterloo station and a 10 minute walk to Big Ben. I highly recommend this hotel for your next travel to London!!

Everything was perfect!!! we will be back

I had a disappointing stay at this hotel. The noise outside my room made it difficult to sleep, which was especially frustrating as I had to wake up early for work. Unfortunately, the staff were not very helpful, and the service wasdreadful. Many of the items in the meal deal were unavailable, which was quite inconvenient. The only positive aspect of my stay was the hotel's location. However, based on my experience, I would not choose to stay here again.

Small rooms (but you’re in London) … and the purple is always hideous. But good bar / restaurant underneath and the location is amazing

We stayed at the Premier Inn London Waterloo (Westminster Bridge) for two nights in room 204 and had a great experience. The staff were pleasant and helpful, making check-in smooth. The room was clean and had nice views. The buffet breakfast was good with plenty of choices. The hotel’s location is excellent, close to Waterloo Station and the Underground, making it easy to get around. Overall, a great stay, and we would recommend it!

Lovely hotel, great people, and fantastic location for local sightseeing too.

Excellent location. Much better than I was expecting..

Great staff, lovely room. Dinner last night was fantastic

Amazing location, very helpful staff. Clean rooms with an amazing views from the 14th floor and delicious breakfast in the morning

Albita is an excellent professional, she works with a lot of love, the service was excellent, what a nice experience.

The only good thing about this hotel is the location. The rooms are quite basic, the elevator is out of service most of the time. If you come with people with reduced mobility, do not stay here.

I’m very disappointed with my experience. We stayed 1 week and within this week we were freezing at the room because the ac didn’t work right. It shut down by it self and even when it’s on it was very cold. We told the reception about that but nothing happened. My children suffered from this atmosphere and get cold. Another negative thing was when asked for room service they don't send it and we have to stay in a dirty room because of unprofessional employees. We honestly didn’t enjoy any minute there and will never repeat this experience with any hotel of premier inn and never recommend it to anyone. Sorry to be there

Very reasonable prices and quiet clean rooms. 5 minute walk from Waterloo Bridge, 10 minute walk from the Houses of Parliament.

Went as the carer for my client. Great breakfast. Shout out to Saki, the chap in reception, super friendly :)

View from window was a brick wall, check in was very slow

For room cleaning you must inform the reception. While we informed twice, all they did was make the bed, no change of sheets and no change of towels. The air conditioning broke and for three nights we were in the cold, while we informed them three times. They made it last night... For room cleaning you must inform the reception. While we informed twice, all they did was make the bed, no change of sheets and no change of towels for two persons. The air conditioning broke and for three nights we were in the cold, while we informed them three times. They fixed it last night...

I went on a recommendation and would return, a lot of attention from the employees and a good location

The location is the strong point of this hotel. We are staying there as a family and the room is a disaster… a horrible musty smell. I asked to clean the mold that was on the pseudo window (should I say the skylight!) of the room. My daughter has asthma, it’s very complicated. Everything smells musty, I am very disappointed with this hotel. We stayed there a few years ago, it no longer has anything to do with what we experienced.

Hotel in an excellent location at fair prices. Abundant and quality breakfast. Perfect soundproofing of the rooms. The only criticism is the blocked window which does not allow for fresh air. The bidet is missing. A heartfelt thanks to Dana, Orlando and the breakfast staff.

Great everything! Our absolute highlight was at breakfast when my daughter had a happy birthday headband on, and the lovely staff appeared with a warm chocolate brownie and whipped creamed with happy birthday written on it and sang to her without any prompt or request! Really made our stay 😀

Impossible to get hold of the hotel reception. I lost a high value item there. Called the hotel 8 times over the next 2 days, no one ever answers the phone. I then called customer reservation team who could get hold of the branch staff but by the time the call was transferred no one answers again. This is absolutely appalling. If anyone wants to investigate, reservation number BBY5372083.

The Premier Inn London Waterloo (Westminster Bridge) hotel, located at 85 York Rd, London SE1 7NJ, offers an ideal location for both leisure and business travelers. Nestled in the vibrant South Bank area, it is just a short walk from some of London’s most iconic attractions, including the London Eye, Big Ben, and Westminster Abbey. Its central location provides excellent connectivity, with Waterloo Station nearby for convenient access across the city. The hotel boasts modern, comfortable rooms designed for a relaxing stay. Guests who book higher-floor rooms, such as the 10th floor, can enjoy breathtaking views of the London skyline. A particular highlight is the stunning sight of the London Eye, beautifully illuminated at night. Amenities include plush Hypnos beds, blackout curtains for restful sleep, a choice of pillows, and free Wi-Fi. The on-site Thyme restaurant serves delicious meals throughout the day, ensuring a convenient dining option for guests. Whether you're in London for sightseeing or business, the Premier Inn London Waterloo delivers comfort and value in an unbeatable location.

We recommend this hotel for its excellent location and rest. It is soundproofed and rest is more than guaranteed. It sleeps 10. The breakfasts are very varied, and you have a lot to choose from. Now, I thought that 4-star hotels would be like those in Spain, and no. This one has no telephone, no safe, no mini bar, no amenities (you can buy them in a vending machine), no towels (you have to ask for them at reception). But still, I would repeat.

Very small rooms, which is to be expected in Europe. At the end of the day, there are two reasons to book this hotel: Price & Location. Price was super affordable and location was perfect! Unfortunately the front desk does charge you if you request to check in early even if your room is already ready. Depending on how much sooner you can check in, it may be worth it. We opted to check in early.

Great hotel and right beside the train station

We stayed last weekend & everything was fine (check-in, location, service), apart from the room! All the bedding was damp! When we checked in we noticed it was a bit damp, but thought it had just been washed, but when we returned later it was worse! The staff did what they could, but it meant that we had to change all the bedding at midnight. Next morning we realised that the damp was coming from the bathroom & making the bed damp. Worse thing is we have made a complaint & a week later not even an apology! Not impressed Lenny!! They have issued a full refund & apology, 5* thank you premier Inn!

Lovely clean room breakfast lovely,had gluten free toast

We booked room 1402 and I have to say the best room for a cheap price and a view that ever gets bored, staff have been next level everthing we have needed they have been there for us, was our sons 13th and they give and give for us, would recommend staying again. So if your looking for a room with a view for a good price ask for 1402 and you won't be disappointed trust me. Celing to floor glass windows perfect.

I am staying at the Premier Inn hotel at Waterloo for a visit to London with my 12 year old son. This hotel is great value for money. The room isn't big, but big enough for people who spend their days touring the city. The room itself is clean and the bed is very comfy (positively surprised me). The location is also great. A few minutes walk to Big Ben and close to 2 tube stations (Waterloo and Westminster). There is also an option for breakfast and dinner. We took the breakfast option. The variety in breakfast isn't very big, but if you compare it to the costs it is ok (kids don't pay so I payed just 13 pounds for the both of us). I would like some salad or more vegetables at breakfast though.

Premier Inn London Waterloo (Westminster Bridge) boasts an unbeatable location near major attractions and transport links. Guests appreciate the clean, comfortable rooms and friendly staff. Spectacular views from higher floors add to the appeal. While some find rooms compact and breakfast basic, the value for money and prime location make it a top choice for travelers seeking a convenient and budget-friendly stay in central London.

All good, especially the location.

Very quiet bar in the middle of the mayhem

Basic room. AC wasn’t working. A lot of money for what it was.

I often stay in Premier Inn’s because generally you know what you’re getting and I’ve never had any reason to complain. This hotel is in a great location, staff are helpful and the rooms are a little on the small side, but fine. But if you want any sleep, do not stay in room 103. I can’t comment on any of the other rooms but 103 was horrendous for noise. I was kept awake well into the early hours and woken early with the noise from other people’s bathrooms, traffic (so loud you would think the windows were open) but worst of all was the constant bumping/banging of some sort of door or a gate or something… every few minutes. There was no phone in the room (to call reception and request to be moved). To make matters worse, the wifi was shockingly bad and the room seemed to be in an area with very minimal signal so I couldn’t even use my own data. Thankfully I only stayed for 1 night, I couldn’t have suffered another night with hardly any sleep.

We definitely enjoyed our stay at the Premier Inn hotel. Location is amazing. Close to major attractions and transportation. The Hotel staff is amazing, and made us feel at home. The rooms have plenty of room and very clean, with good amenities for the price given. Breakfast and Meal Plans available with great value. Totally recommended.

Lovely hotel, the old hospital part has such great character and features. The rooms are really clean and air con works a treat. The staff are really friendly here too. Only minor very minor point is the dirty windows outside. Would be nice for the view to clean them regularly.

Standard premier inn. Closely located to Tommie's hospital

Good size room, very clean and great location

Super central hotel, 3 minutes from the London Eye. Next to the Waterloo metro stop so it is very well connected. My room was spacious and very clean, if you want them to make your room you have to let me know (if you don't let me know they won't make it). The breakfast is very correct and children do not pay. To highlight the kindness of Sofia at the reception who speaks Spanish and gave us a lot of advice! I recommend it without a doubt!

Everything you'd expect from a Premier Inn

Nice central hotel, ideal for seeing the sights. Rooms were clean and tidy. The buffet breakfast was actually very good for one of the chain hotels. Overall 8/10

Fantastic hotel. Cosy, clean, and close to a Waterloo station in London.

Very correct. The only thing is the carpet but highly recommended

Dead bugs on window,stained quilt,toilet noise,WiFi does not work,window broken,not a good place to be

Great location overlooking parliament and Big Ben, Waterloo station 5mins. Room on top 14th floor, small family room. Clean, quiet and usual premier inn standard. Although shower screen seal was broken and leaked water onto floor. Wasn't bothered as we were only staying overnight but would have been a problem if staying longer. Staff courteous and efficient, stored bags after checking out so we could make the most of our last day. Breakfast good as usual, hot, cold, pastries buffet. Good stay overall. Excellent location for sightseeing

Staff were absolutely lovely and looked after us, particularly being so kind and lovely to our daughter, her first trip to London

Premier Inn as you would expect but with excellent service by all staff. Good location for sightseeing and getting around London will return!

A wonderful hotel near Waterloo station. We stayed here for about 6 nights when visiting London with our 3yo. The staff is wonderful and very friendly especially towards kids. Cleaning has to be requested before 12 noon at the front desk downstairs. The rooms include amenities like soap but if you need slippers or tooth brushes you will need to buy them at the lobby from the vending machines. We did have the breakfast here on our first morning and it’s an all you can eat English breakfast. The breakfast is decent. Since we like exploring food options we opted to try out other places for breakfast the remaining days. We had a room with view of the London Eye which is beautiful at night.

Great for a stay if your in the south bank Comfy beds and friendly staff What more could you want when visiting the capital

Not as good as it used to be but is in excellent location.

Clean. Nice staff. Lost a point because we couldn't switch the bathroom fan off.

Very central hotel. Waterloo station 5 minutes walk and bus stop 10 meters away. Cleanliness of 10. If you want your room cleaned you only have to ask for it in the morning. Excellent breakfast. I recommend it. We have had dinner twice in the restaurant and it is very good too. All the staff are very friendly. The room was very clean and so was the bathroom. Great value for the price. Negative point: a mini fridge would be ideal

Quick service, quiet room, slept well, excellent breakfast.

Good location, bed was comfortable, friendly receptionist. However, there were no toiletries (toothbrush or toothpaste) or hotel slippers.

Pick your room. Rooms can be from bad to very good.

Very clean, near the Waterloo station. We could see the London eye from the room. Safe area for family with kids.

Very quiet, location is brilliant

Nice cozy hotel with great service and staff The hotel is located in the center and close to attractions and historical buildings

Great hotel after a long day of adventuring or travelling. Rooms were small and so were the bathrooms but it had everything we needed. The breakfast was amazing everyday.

Friendly service, comfortable rooms, and amazing breakfast. We enjoyed our stay, checking in and out was super simple. For the price you pay, having to pay more for a decent WiFi speed was a let down. Other than that, a great place to rest if you're in the area for a weekend.

We stayed at this hotel for 6 nights. There are some cons and pros: Pros: Location is so good, and it is close to everything within 30 minutes of walk. Big Ben and London Eye is steps away, and many small grocery stores nearby. Waterloo Station is 2 mins walk. Room is quiet. Staff is friendly. Cons: Internet speed is very slow. Room is a bit colder as there is only one AC in the room. No fan in the bathroom, The room is very tiny with no microwave or small fridge as other basic hotel. Very few choices with TV channel. For the price I paid, it is still a decent choice

Great hotel very clean staff amazing will stay again

Thank you for everything and the Breakfast in the morning's and they is no full English breakfast I was after I was Disappointed about and the bedroom we stayed in Is smoll and the bedroom is bit high for me and the tv is very close to the bed and they is no Leg space at all . And is very nosiey I can hear people and the door is bit cold in the Room I am in and the Vanction are Amzing walk and very close to the theatre and Restaurants we went to and family and friends and couples are very welcome to stay any time

I spent one night here with my granddaughter and everything was fine. We had breakfast with good vegetarian options for me. Beds were very comfortable and the shower was perfect. A great location close to Waterloo station.

Fantastic experience! Staff were hospitable and very helpful when we needed taxis, questions or directions. Rooms were clean and comfy. Perfect location in Westminster area. Walking distance to many London highlights. Starbucks right across from the hotel. Lol Would definitely stay again.

This is overall an excellent hotel at a very reasonable price for London. Very clean and well organised. Staff are very friendly and welcoming. Highly recommended

The location is unbeatable, in the center of London, two minutes from the London Eye and Waterloo train station as well. Clean rooms. Breakfast at this hotel is very well priced and has many vegan options. We will repeat for sure!

Très bien situé , belle chambre , par contre je ne recommande pas le restaurant... Pour un hôtel 3 étoiles je trouve que ce n'est pas adapté malheureusement...

Excellent value hotel. Amazing location 2 minutes walk from Westminster Bridge.