Based on 476 opinions finded in 1 websites
Based on 476 opinions finded in 1 websites
Nº 171 in 472 in Sutton
Opinions
This was quite nice, you have to park in multi story 5 min walk, not too bad, part of shopping centre, cant open windows, as per in these places, otherwise, fine!
Gordano . 2024-08-29
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The room was dirty dusty sheets were stained the restaurant bar and block staff especially chef and very rude waitress assaulted me and verbally abused a disabled person the waitress took far to many cigarette breaks never washed her hands very loud and opinated with things that do not concern her I requested the CCTV I should of called the police for assault but I left days early than I should of no refund given my family and friends will never stay at Sutton premier inn again there was a distinct smell of cannabis in the building from other customers staff ignored this Shame on them
Fran . 2024-07-30
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Stayed several times for work now. Always reliable - comfy, quiet, good night's sleep. Not far to walk to the train stayin. Happily stay again when prices are competitive 👍🏾😊
Nic Saunders . 2024-07-28
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Rooms are very cozy. Feeling suffocated as windows are permanently closed you can not open them. Even if they mention there is a stream of fresh air , it feels very suffocated. Feels like you are dying. Management must take some action in that. You can use room just to keep your luggage that's it. Internet is very slow. Tv set is not working due to internet issue.
Sushant Walekar . 2024-07-02
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The hotel is very clean and staff are friendly. Location is right in the town centre
Howard Coan . 2024-05-25
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It was a nice comfy bed 🛌 and pillows. Great night's sleep 😴 💤 definitely recommend
Judy Perry . 2024-04-26
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What à great place to stay, location is perfect ! Staff is so so friendly and room are super comfy !!
Jasmine B . 2024-04-22
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I'm there every week and facilities are great as are the team
CakeMan3621 . 2024-04-14
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The hotel itself is fine, it is comfortable, but if you are going to see London like in our case it is very far to come and go every day. We were very surprised that we had to request that our room be fixed, since we left the sign up and when we returned it had not been fixed. And when we went down to ask for it to be done, they asked us what we wanted done. We had to specify making the beds and cleaning. It's the first time that's happened to us. Next door there is a large shopping center to have breakfast and do some shopping, which is nice.
Sandra_makeup sevilla . 2024-04-02
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Clean, neat, friendly, accessible
Eshwaran . 2024-03-19
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Bought the Ultimate WiFi. Didn't work. Premier Inn staff unhelpful. "Not my problem" attitude from reception and "head office". I was left to contact the WiFi provider myself. Put a fair amount of time and energy into the issue. Frustrating that I bought Premier Inn Ultimate WiFi but I had to contact Virgin myself when it didn't work. Very much felt like I was at a Tesco's automated checkout rather than a hotel. Even before this issue I found the staff to be generally disinterested in their guests. Finally irritation, the hotel's feedback site grades the quality of your feedback. Cheeky indeed
Jay Bee . 2024-03-17
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Staff are friendly and not overbearing like some hotels. Great for folks like me with social anxiety - no fuss.
Yunas . 2024-03-04
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All in all the hotel was just as nice as many other premiere inns I've stayed in. This review is only so low due to not recieving what I left in the room literally the day before, I returned in the morning and apparently they're telling me that I did not leave it and it's not in their lost property and the cleaner did not see it. BOLLOX! They stole my item or threw it in the bin and in all fairness if someone doesn't return for it after a while okay, but the next day! To heat your room you need to go back down to ask them to turn it on as it's "locked" which doesn't make sense, they should unlock it knowing there are guests. They could add a little more attention to detail and provide outstanding customer service by asking if parking needs validation as it's easy to forget. Outside of these issues everything else was fine, just like their other branches.
kandice196 . 2024-02-28
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Excellent service and great customer care with lovely environment. The room is big, toilet and bath very clean and well lighted.
Keziah O'Shalom . 2024-02-24
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Great experience with the rooms and location, helpful staff, and Jorge truly made a positive impact on our stay!
André Sacramento . 2024-02-12
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Was a quiet room for our overnight needs. Comfy bed, friendly staff. Good breakfast. Clean, though could be more attention to detail. Chair in room a bit grubby. Parking a short walk away and discounted at reception.
Daniel S. Fowler (DAN) . 2024-02-11
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This premiere Inn has probably the worst beds in all the premiere inns I've ever stayed in. My back pack alone makes the mattress bottom out. May aswell sleep on the floor. You do realise mattresses are to be changed eventually right? I've had better beds at travelodge.
Just Corey . 2024-02-10
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Reception staff gave a warm welcome. Unfortunately restaurant staff could not offer me a place for early evening meal
Ian Smith . 2024-02-08
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Parking is in car park to shopping centre
lee weller . 2024-02-03
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108 Opinions
Good prices as Fish and Chips is so expensive these days. Chips were nice. Large cod was very thin - I'd prefer a shorter but chunkier piece (I guess they go for what looks biggest)
122 Opinions
I bought dinner from them today and was so shocked with the portion size they served me, not even the correct 500ml disposable, plastic container size. They charged me for aubergine curry, £3.95, and paneer curry, £5.95, which was burnt too, (see the pic attached) also the portion size is too small for the price, looks like a daylight robbery. Most of the aubergine curry is onion instead of aubergine, the owners need to be there on decks, and monitor what's going on in the kitchen. Otherwise it's going to be another failed take away resturant very soon. Personally, I won't recommend them for curries, all the shorteats and savouries are best so far.
11 Opinions
Firstly it was very difficult to find it does not show its In a Random burger shop on the high street? Finally after finding it we got there 30 mins before closing time and he refused to serve us because “he already washed everything up?” Okay? So yeah we didn’t even get our frozen yogurt do not recommend