Premier Inn London St Pancras hotel in Camden

Very well located, the bedding is of unrivaled comfort and the staff are truly welcoming and attentive. But the price is not justifiable especially when the restaurant is closed for work.

We had a great stay here for a birthday celebration. Super friendly staff at check in and breakfast, and really helpful with storing our bags after check out so we could explore London for the day. Comfy and clean rooms and slept through despite facing the main road. Would stay again!

Great location for st. Pancras, king's cross, Euston and Coal drops yard. Premier plus rooms are great value. Late checkout 12 pm is a bonus. Very happy to store luggage. The staff are lovely apart from Reception who could be a little quicker. But that is the only criticism.

Great Service By Pascal. Thank you for the hospitality. Great view in room

Pascal who was working the night shift on August 1st is an absolute superstar. You will not find someone more helpful working anywhere in the world. He went out of his way to help me going way beyond what would be expected. Thank you very much.

Stayed here for 3 days and 2 nights with my family at the end of July. From the moment we entered the hotel we felt at ease, staff were extremely friendly and helpful. 2nd day we had a bit of an issue with our bathroom, couldn't be sorted straight away so the team moved us to a new room and gave us a free round of drinks at the bar. The receptionist/waitress Sophie was lovely as was the young guy who sorted our room change. If we go again, I would stay there again.

Very comfortable rooms. Near to St Pancras and may restaurants.

Problem with all premier inns is the lighting. Impossible to get ready properly. And also what’s with the body wash that doubles up as a shampoo? I’d say bring your own but if you have hair, be warned, the water pressure is terrible!

Perfect location to stay and catch an early EuroStar from St Pancras station, just 5 minutes walk. Typical Premier Inn, clean and functional with friendly staff.

Helpful staff and comfortable rooms.

I was looking for this hotel for my next city trip to London. But alas, but alas. An online reservation via their website appears to have been successful, but after 24 hours there was neither a booking confirmation via e.mail nor a debit from the credit card. It can happen, I think Contact: But here too: none! The two Premier Inn telephone numbers in London lead to the same queue from which you are kicked out after 5 minutes with a meaningless sorry remark. Yep, I tried the game a total of 11 times between 3:30 p.m. and 5:00 p.m. without any success. Well, if trying to book is so chaotic, then I'm just as keen on this hotel chain as they are obviously on guests. I strongly advise against booking in Premier Inn hotels! Zero points and all thumbs down.

Double layer of windows so peaceful and quiet even in the middle of London. Came down for a business conference and my colleague ended up in the Euston Square Premier Inn, literally 2 buildings down the road. This one is the better of the two.

Booked for my friends leaving do locally. I work in the area so popped in beforehand to ask for the rooms next to each other, near reception etc and mentioned the occasion. Special shout out to Lorenzo who was amazing and sorted my request, was so lovely & helpful. He even organised balloons, fizz & treats in the room for my friend!! And we had a brilliant view of the Library. THANK YOU!! 5 star service 🌟🌟🌟🌟🌟

A great stop-off for a flying visit.

Room was surprisingly a little larger than expected. Quite spacious considering typical sizes for central London. Very reasonable price as well. Excellent location. Very close to St. Pancras/Kings Cross, which was helpful as we were traveling via Eurostar. Staff was kind, courteous, and quick checking us in. The decor is a little outdated, but that's a minor gripe. Overall, two thumbs up.

Great service, good food, wifi issues but an overall amazing stay! Thank you premier inn

Exactly what you'd expect. You'd probably be choosing it for it's location rather than the amenities. Would stay here again

shoutout to the premier inn stpancras! exceeded all my expectations. The staff's dedication to customer service is unparalleled. From the friendly reception team who helped with my luggage to the attentive waitstaff at the hotel restaurant, everyone was courteous and helpful. The front desk staff even remembered my name and greeted me warmly each day. This level of personalized service made my stay truly memorable. Thank you, to the hotel team, for an exceptional experience!

Staying at the st Pancras Premierinn was an absolute delight. The hotel is conveniently located near public transport, making it easy to explore the city. The staff were exceptional, providing top-notch service and making me feel welcome from the moment I arrived. My room had a lovely view of the British library and was impeccably clean and comfortable. The breakfast buffet was delicious with a wide variety of options. Highly recommend this hotel for anyone visiting central London

Great experience at Premierinn st pancras near King's Cross and st pancras stations. The location is unbeatable, especially for those needing quick access to transportation. The room was spacious and quiet, and the staff were welcoming and efficient. Highly recommend for anyone traveling through London!

The Premier Inn London St Pancras, near the British library, is a gem! The location is perfect for catching the Eurostar and exploring the city. The room was spotless and cozy, and the staff were incredibly helpful. I highly recommend this hotel for its convenience and excellent service!

My stay at Premier Inn St Pancras was fantastic! The staff truly made the difference. The receptionists were always smiling and ready to assist with any inquiries. I had a minor issue with my room, but the maintenance team fixed it promptly and professionally. The restaurant staff provided excellent service and made dining a pleasure. Special thanks to the manager for the personal touch and ensuring everything was perfect. I will definitely return here for my next visit!

Myself and my dad missed our last train home from a gig. Pascal was so unbelievably helpful and kind and did his best to find the last room, which he was able to do.

This is one Premier Inn where you cannot stop or park outside (like at Gatwick airport/North terminal) as it is situated on a red route..meaning..no excuse at all..to stop,pause,park...but you can go behind to be dropped off..as there are some metered parking...once in the entrance there are either stairs or 3 lifts to take you to the 1st floor for reception...smaller than some receptions, but was seen almost immediately,even though it was busy,as we arrived a little after 10.30am when breakfasts are being served. Opposite reception, is a Bar and seating area, and coffee to buy..which I had Latte it was lovely!...our room wasnt quite ready as we got there early...but if you pay £10 you can have your room from 11am instead of 3pm usual time. As we wanted to go somewhere they gappily looked after our cases in their office where it was safe...until we returned. Our rooms were of Premier Inn quality, clean,aired,freshly done,and welcoming.

Easy to get to, with quick access to the international station.

Our first time staying here and we have been really happy with the clean, comfortable and quality fit-out of the room, the friendly and professional service, and the fantastic location. Highly recommend.

Clean room and good bed and tea tray. But with insufficient fittings really.

Staff at the hotel were brilliant in helping us. They found us a twin room, having been given a double. Brad on reception was a star. I also observed him with numerous guests. Helping them with such care and integrity. An asset to the hotel and company.

Staff are very friendly and welcoming and work across reception/bar and restaurant. There are three lifts,middle one does not go down to the ground floor. We had a fairly small room facing out onto an office block. Very quiet as mid week,but perfect location as under 10 min walk from St Pancras,opp British Library and had a Pizza Express and other food outlets directly below.

Great hotel for central London. I excellent size rooms, good breakfast and very friendly helpful staff

Took far too long to check in, and the self check - ins did not work at all!

Excellent room, extensive breakfast, immediate assistance with a question.

Simple and modern hotel, convenient to stay near the station. Decent breakfast. Lack of staff at reception which makes the wait a little long. Very quick check-in, few things are explained and we have to manage to find the information ourselves, a bit of a shame.

Had a great time with my family. The staff were very friendly and professional.

The food was delicious and the service from our waiter was excellent. Left us full after and was value for money.

This is based on value for money. Clearly not a 5 star hotel, but 5 star value for money. Large rooms, clean and quiet in a great location. Easy check in and check out. No facilities of note, but if your days are full and you need somewhere to just sleep, this could be it.

A great stay with clean room and friendly staff

Can't get a better location for King's Cross station!

I am from Germany. We stayed in Premie Inn London st. Pancras in October 2023 for a week in a family room. At the time of booking we have made complete payment. When we reached in hotel on first day they asked us for master card and they booked the same amount again from our card. We didn't realize that and later in Decemebr when we realized my family in London went to the hotel and met the manager and showed her proof of double charges. Manager could also confirm double charges in hotel's record. She admitted that it was a mistake in sytem that might have caused double payments. She sent an application to their central office with all details and proofs. But we didnt receive any money back and not even any response from hotel. My family again met manager and she sent application again and until now we are not contacted and we didnt get our money. Manager says she cannot help further. The bill was around 1200 Pounds (1300 plus Euros). its a huge amount. The service in hotel was fine, but the main office is terrible. if we didnt get our money reimbursed, we'll take legal action against Premier inn. So, warning for everyone planning to stay with premier Inn, have a good look on the charges, you might end up paying twice :( Below I have copied another recent comment by Haika Fitri with the same complain (double charges and reimbursement). It confirms my experience. Haikal Fitri a month ago on Google 1/5 Holiday ❘ Couple I was charged twice on my booking for my Honeymoon trip. Prior to check-out, they told me that they would helped me out with the refund process but they have yet get back to me. I tried calling the reception desks many times using the contact given on the website, but they never picked up the phone even during the non-busy periods. I tried to email them given by the security staff but I got no email response back either. The hotel has a great location area but service wise and pro-activeness from the staff I’m not so sure. Rooms2.0Service1.0Location4.0 Hotel highlightsGreat value

Really handy for main line stations. Rooms were comfortable and quiet. Check in at 3pm was somewhat chaotic with queues stretching out of the door. A large hotel but only 2 of the 3 lifts were working. Breakfast was ok, but the black pudding tasted awful.

Always get a premier plus room for the extra space and to be on a quiet floor. However, as with all London budget hotels it's vastly over priced considering there appears to be little choice at breakfast and you have to expressly request a room service each day. The company does not employ enough staff to run a hotel of this size so, consequently the staff are usually run ragged.

Clean, easy to access from Kings Cross. Plenty of bars/places to eat within 10 minutes.

I’ve chosen this one for the location btw Euston & King’s Cross stations. There are two Premier Inns in the area, I got in the one closer to the king’s Cross. Check the post code in your booking. The staff are welcome and the family rooms are of decent size. However, the cleaning service is not the best, I asked them to clean my room and they did but still left somethings not cleaned. One disappointing thing is that they got three lifts and during my stay two of them were not working and the one working is yet slow. We couldn’t take the stairs because the baby stroller. I hope they get them fixed ASAP.

Due to a communication error between them and the agency where I booked the trip, they charged me again for my stay and THEY DID NOT GIVE ME A REFUND, THEY DID NOT ANSWER THE EMAILS OR THE PHONE. Their management is an absolute disaster, I'm going to have to file a complaint because they won't refund me the €900 they overcharged me.

The biggest issue we had were the lifts, either out of service or not able to take you to the ground floor leaving a couple of flights of stairs to carry heavy suitcases down

First and last time in Premier. Rude front desk. Arrived @1400, wait until 1500 or £10 for early check in $$$$$$, No heart. Now even 8 minutes to 1500 hours, still £10 for early check in. Never again We requested to clean room in advance in person as stated because there is no phone in the room. However cleaning crew no show. 😩 Last check for the main switch was 10 years ago.

Very large room Really very good

Someone was comfortable, didn't want to get out of 🛏️ 😉😉

Stayed here for a total of 9 nights. There was no one at check in when i arrived around 5pm. For housekeeping you will have to request every single day before 12pm to get your rooms done which is absurd. The term housekeeping in premier inn is just replacing towels. No linens were changed, used cups were not cleaned/replaced, carpet was not vacummed, tea/coffee were not replenished. You only get to change linen after your 6th night and a full housekeeping. There was also no mini fridge in the room. Ironing board you will have to request from the reception. Amenities such as shower cap, shampoo, toothbrush set were not provided and you will have to purchase on your own, hotel does not provide! So take note before booking this hotel. There is also no in-room phone. So every single thing that you need you will have to trouble yourself to go down to the reception to ask. Lol its crazy. One of the night the housekeeper did not clean our rooms when we have already requested for it. So we have to get our own towels from the reception. Its more of a “aparthotel” rather than a sole hotel. Windows cant be open for fresh air or to get rid of food smell in the room. No heater in the room to warm yourself. Will i recommend for long stays? No! Just top up a few hundred bucks to get yourself a proper stay at Holiday Inn or similar. The only pros is that you can store your lugagges for free.

Location is really good, but unfortunately the service was completely overwhelmed. We were there for 6 nights and despite repeated requests, the room wasn't even cleaned, there were only fresh towels at the reception. The queen-size bed was covered with a single bed cover that was too small and therefore came loose at night. It's a shame, we've always been very happy with Premier Inns, but we won't be booking this hotel again.

I chose this hotel solely because of its location. There are no amenities provided, so take everything with you. There's a broken hair dryer, no exhaust fan, and the windows don't open, so it stinks. If you go as a couple, you also have to share the bathroom smell. Of course, there are no slippers, so take them with you, and the black woman working there always has an annoying attitude. Other staff were friendly. The location for catching the Eurostar is great

We spent 3 nights here during our trip to London and we were disappointed. The location and size of the rooms were ideal. However, the sound insulation was catastrophic. You can hear everything that happens in the hallway/in the other rooms. Homeless people sleep in the hotel lobby and stay there for a good part of the day. Staff not particularly friendly but you can leave your luggage while waiting for the room.

Excellent facilities at very reasonable prices

Top location! Perfect for traveling anywhere, there are several metro stations/bus stops in the region. Check-in took a long time, but the staff was very nice. Lobby is not very cozy. Rooms are great! Very nice bed, clean room and nice bathroom. If you come here just to sleep, this hotel is highly recommended!

Excellent value for money: it's clean and sufficient, plentiful and varied breakfast, luggage storage service.

Always clean spacious and affordable

1 hour long check in queues - avoid

I was charged twice on my booking for my Honeymoon trip. Prior to check-out, they told me that they would helped me out with the refund process but they have yet get back to me. I tried calling the reception desks many times using the contact given on the website, but they never picked up the phone even during the non-busy periods. I tried to email them given by the security staff but I got no email response back either. The hotel has a great location area but service wise and pro-activeness from the staff I’m not so sure.

Terrible checkin..... Compared to Manchester Piccadilly not great

Your average Premier Inn, with well below average service. Let’s start with the positives: • Lovely big bedroom • Bedroom super clean • All bedding and towels soft and fresh And the negatives: • Staff are rude, abrasive and not customer oriented • The shower door didn’t close properly, this meant water could easily leak • Our ‘double’ bed was two singles pushed together • Terrible breakfast service The staff at this hotel are the biggest let down. Simple but slow check in, got to the room and found only 1 towel. Went back to reception to ask for another, the lady at the desk first questioned if I’d looked hard enough for the second towel. Made it very clear that I had checked, she then said “well we have none left”. In a massive hotel? Turned out they did have more - she just didn’t want to go and get them. Had to wait nearly 10 mins for her to go and find one from laundry. We went down for breakfast just after 9am - understandably a busy time on a Sunday. However, had to queue for 5 mins just to get checked in to breakfast - then had to wait again for a clean table. Got some drinks and went for hot food - of which there was very little, and in the 30 mins we were at breakfast, missing items were not replenished. Came back to our table to find juice had been spilled on a seat due to the wobbly table. Asked the cleaner Sinead and her colleague if we could have a new chair, she was very abrupt and insisted we just move all our stuff to another table? We asked for a hand moving all our stuff and they refused to help - just stood and watched us. When we got to the new table, it was even more wobbly, sticky and dirty - and they wouldn’t clean it for us. They kept glaring at us and made us feel very uncomfortable. A smaller issue in the room was the positioning of the arm chair, squashed between desk and window, meant that as soon as you go to stand up, your arm gets bashed off the corner of the desk - incredibly sore!! Overall, major retraining needed for the staff. I’ve worked in hospitality for several years and this is some of the worst attitude and service I’ve ever seen. I don’t even feel my comments fully show just how awful it was.

Walking distance to Euston, trains, underground & buses, I stayed with a 5 year old, so I asked for a quiet room at check in, and we got one on a high floor at the back of the building, so nice at quiet at night time. It was also a really big spacious room. Breakfast had a good selection, although personally, I would have liked some more Vegan/Vegetarian options on the hot buffet. Friendly staff, and a good meal deal on Breakfast/Dinner/drinks.

Nice room for a fair price. Good location! Unfortunately we experienced several times lack of information from the staff/reception when we checked in, during our stay and on the the day before checking out. The day before checking out we asked the staff about possibly paying for delaying the check out time. We where told that it was against company policy but they could storage our luggage after check out time. When we checked out we where informed that the hotel had no space for our luggage (first come first serve) and we had to find a solution on our own. Unexpected, bad service, time consuming and expensive for our last day in London. Give proper information and give your customers the chance to plan ahead. Make sure your guests have good options and get good advice. You had 1 person in the reception on a Sunday around check out time. It was impossible to get help while 1 person is taking care of people checking in and out.

We stayed here for four nights in september 2023 a family of five in two separate rooms. They do not have family rooms that can accommodate all of us in the same room and unfortunately they did not have connecting rooms even though we booked pretty much in advance. Location is perfect just a few steps from King's cross main hub station for many tube lines. Also many bus routes go through the main road just outside the hotel.

Very comfortable bed, great nights sleep.

Front desk person charged us twice for a room that was already booked and paid for by a travel agency. No phones in the room to call down to find out why the thermostat wasn't working in our room because we could not turn the heat on....in February. Once back home I call a number of times to talk them about this and no answer for days, I still haven't gotten through.

Ideal stop over for the eurostar Clean modern and tidy Premier inn.. Never let's you down

Usually good value for money, you know what you get. Great for overnighter

Always go for premier inn for nights before travelling as usually ideal and reasonably priced. Was getting the 5am Eurostar so chose this one. It had only location as a pro. Here are the cons: No check in machines working Only one member of staff - long queues Pillows flat Duvets too thick, room was so hot we could hardly sleep. No air con. Noise from the busy road, sirens kept waking our children. Baby cot was awful, dirty and did not provide a mattress. Was expecting our 1 year old to sleep on the hard surface, harder than the floor! You wouldn’t expect that of an adult so why an Infant? I did complain at the hotel but, the staff didn’t care and said it’s just the cots we have, gave me a blanket but, wasn’t safe enough so baby had to sleep in with me! Hairdryer didn’t work The elevators don’t work - we had luggage and a buggy so couldn’t take the stairs. Had to wait ages at 5am for one that worked. Do not recommend this one