Premier Inn London Hayes, Heathrow (Hyde Park) hotel in Hillingdon

We booked the family room for holidays .But toilet was too dirty and room had bad smells.I asked for the room change to reception and they refused to change the room after doing the room fragrance.Never recommended

I recently stayed at Premier Inn, Hayes, and unfortunately, my experience fell far short of expectations. Before my stay, I personally visited the hotel to request a room with a shower, as it was essential for my senior-citizen parents. I was advised to book online and reconfirm my request in person. I followed this guidance, making a booking for 21st December 2024, and even visited the hotel again on 4th November to ensure the request was noted. During a prior stay at the same hotel from 12th to 19th December, there were no issues, and I was provided a room with a shower. This gave me confidence to book again. However, upon arrival on 21st December, I was allocated a room with a bathtub, despite all my prior efforts to confirm the request. When I raised this with a staff member named Zanya, her response was dismissive and unprofessional. She stated that no changes could be made and refused to accommodate my parents, who found it difficult to use a bathtub. Her tone was rude, and she even threatened to remove me from the premises if I continued to question the situation. After much back and forth, my father had to step in, and Zanya eventually assigned us a disabled room without informing us of its nature. Later, when a wire in the room was accidentally touched, Zanya entered the room and unnecessarily reprimanded us, adding to an already unpleasant experience. Additionally, the breakfast service was disappointing. We waited over 30 minutes for food, and the mugs provided were not properly cleaned. When I pointed this out, I was told that the dishwasher was at fault and nothing could be done. This was my first negative experience with Premier Inn, especially disappointing after the smooth stay earlier in December. I urge Premier Inn to address the service quality and staff behavior, particularly Zanya’s conduct. Such incidents not only inconvenience guests but also tarnish the reputation of the brand.

Advantages: Although it is not in the center of London, it is close to the subway station. You can reach the city in half an hour on the Elizabeth line. The house price is relatively cheap, and the room is not small. In addition, there are large mass merchandisers nearby, and things are cheap, so you can buy food back and save a meal. Disadvantages: The room is a bit humid, there is no vent in the bathroom, and the air circulation is poor.

Mixed experience some staff great Marius superb others not so great shortages of food on my visit made dinner a challenge .opening times at bar and restaurant depending on who was working some were bothered others weren't

Our third time staying here. Had room 222 and it smelt of damp. Damp and mould on the bed near the bathroom wall.

I dont know whats going on with the breakfast but undercooked breakfast. They literally need to change the cooks they obviously don't know how to cook. Causing food poisoning.

No running water across the whole hotel from breakfast time through to checkout. I wasn't going to bother with a review as it was clearly a mechanical fault outside the control of the staff. What I have issue with, however, was the inept and unsympathetic attitude of the employee I spoke to in the restaurant around 12pm while checking out. I went in there as reception was packed and I assumed there'd be bottles of water available somewhere. "Can I get a bottle of water please?" "No, breakfast has finished restaurant has closed" "You're aware the hotel has no running water, right? I'd just like to get a bottle" "I can't get you one the bar is closed - you can buy one from the vending machine" "I'm not BUYING water from you when you should be providing it since the supply was cut a few hours ago" She said she'd go the office to see what she could do but I said forget it ill go to ASDA next door and buy some. Given the circumstances it was unnecessary and unprofessional for her to be so obstructive - why did I even need to explain myself for simply wanting some water. Why were there not bottles available in reception for people to take? Try having a contingency plan and training your staff.

Convenient location with proximity to public transport and restaurants. Very helpful staff especially Ionela, Lacra and Marus.

Great place to visit with the family. Am Soo happy

Well disappointed. I have stayed hear about 7 8 times before last before this stay being in May or June. Since then it looks like hotel carers to council guests, having asked one of the tenants who was a school kid at Breakfast both days. The room I stayed in must of been a room where it was rented to council for tenants, as the state of the mould would mean it had not been clean for weeks or months. Compare to a room which cleaned daily. See pictures of mould, also black mould in kettle. Shower door didn't slide in guessing due to mould build up and lack of cleaning by previous tennant.

Only good if you have low expectations

Common for vehicle break ins here

Excellent place to stay when visiting london. Great prices, great staff members. Train and bus station is less than 10min walk.

Had a really bad experience with the dinner other day !! Joe needs training on everything!! Mum is really good but all other staff clearly need to be retrained

Alskarxx in the bar and restaurant was lovely and a really good waitress.

Van broken into here do not park here

Breakfast was the highlight of the visit. Demi and the staff were exceptional. Asked how are food was, service was quick, food well prepared and plenty. To add to the experience, they came around and asked if we wanted anymore food before packing away. Staff, particularly Demi, were exceptionally professional! Thank you!

Get what you pay for ! The hotel is not secure due to broken outside locks. Restaurant was closed way before 9pm on a Friday night, settee in room was dirty and the toilet had not been properly cleaned. Carpark is overlooked by a very unpleasant block of flats, and we passed a couple of women carrying bells while walking in the local area. On the same floor as a large group who spent literally all night slamming the doors separating the corridors. Never had this issue at a Premier before, wont be using this one again !!

Very convenient for Hayes & Harlington station / Elizabeth line into London. 5 minute walk. Great Costumer Service by Amit at reception.

No security on parking! Vans robbed.

Dirty smell on arrival family beds wasn’t prepared they provide us with another room top floor I wouldn’t recommend

Not sure what happened, I've worked in the area for the last 18 months and stayed here a lot, however upon arrival after booking different hotels for a couple of months, I could sense it's gone downhill massively. The rooms are still lovely but the restaurant isn't a beefeater anymore and that is such a shame. The menu barely has anything on it compared to before, and there's only like 3 or 4 staff working between the hotel reception and the restaurant making serving times really poor. Took me half an hour to check in today and just went down for food and gave up, came upstairs to order a takeaway. Last time I was here the beefeater was buzzing with energy, the staff were friendly and socialised with the customers. It was a fun experience. Now there's just no vibe, although the staff are still lovely people, you can tell that whatever the management have done here is making them stressed and rushed. Which is a massive shame, the hotel and beefeater used to always be busy and thriving so why change it? I'd like to point out that all the staff that I've met on this stay have been sound as a pound, it's literally down to the number of the staff and the worsening of the restaurant. Disappointing

Nice, quiet, and affordable place to stay. Just a short walk from Hayes & Harlington Station.

Room small and shower mouldy. Restaurant service diabolical, and food not great either!!

Rooms are good sized. Aircon works well. Free WiFi works for basic usage. Proximity to ASDA and the Elizabeth line is a huge plus. Only downside is they don’t have an onsite laundry if one stays for a longer period. Could’ve had a microwave in the room too, but none of the premier inns have. If I return to London I would stay here.

Fairly modern example of a premier inn, plenty of paid parking available. Attached restaurant is not a beefeater even though it’s branded as one. The main failing though which was quite apparent to all guests it seems is a huge lack of staff. Queues for everything.

5 mins from the station, great value and service

Premier inn London Hayes located near Heathrow airport and on walking distance to hayes and harlington station Elizabeth Line to Central London and its a quiet place which is the good part. Sufficient paid car parking is available. , However room services, basic amenities are fairly missing. Reception’s staff performance is questionable. Wifi is barely working in rooms and actually you need to pay for good a speed. Breakfast is continental. Not much variety but passable.

Used hotel for the night before an early flight (was up at 4am 😢). Great location for terminal 3, got the deal inclusive of the meet and greet parking in the short stay at T3. Worked a treat, car was ready on my return straight away (except for Heathrow car park charging me (and another customer right behind me) £17 for turning the wrong way in the car park....fyi, go directly to level 4, no matter what other signs for M&G say!)

Place is great close to stations and one bus to Heathrow if you travelling staff was great and breakfast as well There is Asda close to it and shops around

Arrived at the hotel at 00:30 and got allocated our room: 144. When we got into it, it was clear that it had not been made up from the previous night. Back down to Reception (apparently it was on their system as having been cleaned) and got allocated another room which had been made up and was clean. Never seen a message about kettle use before though!! The mind boggles!! We slept well once in our bed. Hotel is two stops on the Elizabeth Line from Heathrow Airport and a useful stop off after a flight.

Third visit. This one's a cracker. Cleaning equipment laying on the carpet, urine stained toilet rim (seriously, someone or something stayed here that needs to see a doctor/vet) and the attached Beefeater pub closed at 10pm...OK it's not exactly Vegas or...well...anywhere, but if it got any more depressing here a funeral would break out

good hotel, very near to train station, also to the airport.

This is excellent hotel I want to do work here pls give me chance in housekeeping

Security issue: although overall staff was friendly, we experienced a security issue during room cleaning. We stayed at the hotel for three nights. On the last full day, we ordered room cleaning with new towels at the reception. At the mean time, we told the lady at the reception that the rooms door has a defect. The door would have to be pulled very hard to lock properly. The lady assured us that she would let the technical staff and house keeping know. As we approached our room this evening, we noticed that our room was open so that everyone would have easily been able to enter our room and steal personal items.

I love stopping here for work & for visiting London. Thank you to the Manager Valuka I believe her name is, who sorted an issue out for me over a changed booking ☆☆☆☆☆

Worst hotel I have ever been. There was nothing in the room that wasn't either broken or stained. The paint literally fell from the ceiling. Usable W-Lan is 5 GBP per day. The free one is so slow it takes 2 minutes to load one website.

The charge to check in an hour early, 10 pounds, is ridiculous! I needed to get to work so I was forced to pay it. Beefeaters was good, room was okay, all in all it wasn't bad. But that charge really gave me pause. I checked out at 5am! Plenty of hours to cover my 2pm check in!

It's a good quality Premier Inn, 1 minute walk to a large Asda and a 5-6 minute walk to the Elizabeth line. We had a 6:30am flight from Terminal 5 and got there with plenty of time to spare using the first Elisabeth Line train of the morning at Hayes. The windows don't open so the room got quite warm (IMO) despite being early March and some airflow coming internally. Room was clean and well maintained. Parking is relatively expensive, we paid £6 for about 6 hours of parking. We've used it before and definitely will use it again if catching an early morning flight. Note: If the car park is full, or you plan on staying longer, you can use the "Just park" app at the Asda next door, for cheap weekend parking.

Rooms were comfortable and clean. Breakfast and dinner I had on a meal deal and was really nice,

Does what it says on the tin. Beside the Elizabeth line station for Heathrow and London. Comfortable beds, quiet, good meal deals, pleasant, friendly staff. Never had a problem in my numerous times there.

Stayed here a few times over the past few years. Always a clean and comfy room. Perfectly placed with an Asda and Railway Station within walking distance.

The reception area was unstaffed when we arrived. When staff did eventually appear they did not speak other than to request our name. The level of customer service is below the provide 1-5 scale. Staff was also nonexistent during breakfast and this was reflected in the unkept status of the dining areas.

Poor experience during this stay. Had to walk up and down the stairs 3 times before getting into my room due to a faulty door to my floor and the card reader falling off the wall in the first room I was assigned. I was given a new room quite quickly so no real bother here, I was trying to get my step count up for the day anyway. The issue that bothered me the most and pit me off staying here again was when I noticed 2 dead flies and some other foreign substance floating in the vinegar. I noticed this after I had used it and eaten my food. I had paid for a meal deal and didn't trust eating anything else. I stay at premier inns all over the UK for work, but I won't be staying here again.